Name: Barcelo Tenerife
Address: Avenida Greñamora, Urbanización San Blas, 1, Golf Del Sur, 38639, ES

8/10

Excellent

21 Jun 2026

Nicholas

Lovely hotel, really impressed on arrival, the staff in particular are lovely! It’s also pretty well priced. After a few days you do start to notice it’s getting a bit tired in places and could do with a bit of a refresh. The pool(s) are fantastic, not sure about the other comments re being able to get sunbeds all the time - if you arnt down before 9 you’re going to struggle.

10/10

Exceptional

14 Jun 2026

Christopher

We were very impressed with the hotel and it's layout with each pool leading to the next down the slope to the plaza and buffet restaurant. It is well laid out and the 3 bars all had very helpful staff. We had all-inclusive full board and were surprised at the variety of food and which drinks were included in the package.

Partner

10/10

Exceptional

03 Jun 2026

Suzanne

The resort was a wonderful experience. All staff were friendly, approachable, helpful & would go extra mile. Resort grounds were immaculate and well taken care of. Hotel is very clean and supply requests taken care of quickly.

Partner

10/10

Exceptional

27 May 2026

Michelle

A beautiful resort where all the staff are friendly, helpful and make your stay wonderful. The food variety, taste and freshness is amazing. All the grounds are spotless and the pools glistening. A quieter resort which was nicer for us than other holidays, so the music isn’t overwhelming but offers enough entertainment to keep the little kids and aquafit goers happy! We would go again and it’s only 15 mins from the biggest waterpark in the world Siam Park. Couldn’t fault it. Thanks Barceló Tenerife.

Family_with_children

10/10

Exceptional

25 May 2026

Fabio

Hotel facilities are great, the bedroom is huge, with a nice bed, the shower is fantastic and the bath also good. However, it's the type of resort for people that want to go on holiday and never leave the hotel, the location is far from most stuff you can do in South Tenerife, the beach in front of the hotel is a rock beach that didn't appear safe for swimming, the hotel has just swimming pools that all look the same. Also the hotel is located in an area with a lot of wind so it can feel a bit cold and just one of the pools is heated. The only bad thing is that they ask you to use the app for everything and the app is really bad, multiple times it crashed or stuck in loading, this is definitely something to improve. Also \"all-inclusive\" uses a strange definition on \"all\", it doesn't include a lot of things. It's basically a drinks package.

Partner

10/10

Exceptional

17 May 2026

Joanne

Fantastic hotel and staff I would recommend this hotel to everyone

10/10

Exceptional

16 Apr 2026

Jennifer Mary

Nice room, comfy beds, friendly staff, plenty of communal areas/bar options, fun activities. Would visit again.

Family_with_children

6/10

Pleasant

13 Apr 2026

Matthew

A pleasant place, with friendly staff and good-quality food, that is let down by the truly desperate physical condition of some of the rooms. The grouting in the bathroom of the room we were initially given was black and ugly, and there were cracks where the sealant was coming away from the bath. We rejected it as unacceptable and were shown two further rooms that were far from pristine but not nearly as bad. How this place can be rated as five stars beats me. There are signs of underinvestment in maintenance all around the place, with crumbling and cracked paving etc. The state of the bathroom in the room we were allocated would disgrace a one-star hotel in most countries I’ve visited. Does the Tenerife tourism board not care about its reputation as a luxury destination? When was the last time it inspected Barcelo?

There are plenty of facilities (seven swimming pools for example) and activities, with a stage and nightly discos and shows, if you like that kind of Butlins-type atmosphere. We enjoyed our stay but I wouldn’t go back - this looks to me like a place that has been on a path of slow decline for some time. In the end, the (mostly) good service can’t make up for the lack of spending to keep the property in a condition that justifies its star rating.

Family_with_children

10/10

Exceptional

12 Apr 2026

judith

Everything was perfect.

Partner

10/10

Exceptional

22 Mar 2026

Shona Helen

We had a fantastic stay at the Barcelo hotel in Tenerife and would happily return. From the moment we arrived, the staff made us feel genuinely welcome. A special mention has to go to the entertainment team, who brought so much energy and fun to each day, and the bar staff, who were always friendly, attentive, and quick with a smile.

There was always something going on for those who wanted to get involved, from activities during the day to lively evening entertainment, but it never felt overwhelming if you preferred to relax instead. The balance was just right.

The buffet food had a great variety of dishes to choose from each day. Everything was fresh, well-prepared, and catered to a range of tastes, so there was always something to look forward to at mealtimes.
We were there out of season so can’t comment on the kids club etc as there weren’t many children.
Rooms were a great size and clean, as was the rest of the hotel.

Overall, it was a great holiday experience with a warm, welcoming atmosphere, great food, and a team of staff who clearly care about making your stay special. Definitely recommended.

Partner

10/10

Exceptional

19 Mar 2026

Kirsty

We’ve just returned from a fantastic week at the lovely Barceló Tenerife, and it truly exceeded our expectations. Upon arrival, we upgraded to Royal Level, which was absolutely worth it — the food was some of the best we’ve ever experienced on an all-inclusive holiday (most of my photos ended up being of the food!).

The hotel itself was spotless throughout, with a great selection of high-quality drinks. Its location is also ideal — within walking distance to local bars and shops, and only around a 10-minute drive from the airport, making transfers quick and easy.

What really made our stay special was the staff. Every member of the team was incredibly friendly, helpful, and attentive — a real credit to the hotel.

There’s also a wide range of activities available for all ages, making it a great choice whether you’re travelling as a couple, with friends, or as a family. I really enjoyed the candle making

Partner

4/10

Poor

07 Mar 2026

Martin

There were a collection of things that made our stay less than disappointing.

Number 1: There was an extremely drunk guest who harassed our group several nights in a row, even threatening to throw a table at us. Miguel, the hotel manager, told us after we complained that there was nothing he could do until the guest physically assaulted us and is witnessed by a member of staff. Very odd and we felt totally unsafe walking around incase we came across this aggressive guest.

Other reasons include: the hotel claims 7 swimming pools, but 4 are maybe 2 inches deep, and only 1 pool is heated so the other 6 are unusable.

Staff were extremely rude and unhelpful. Everything seems to be an inconvenience to them. Drinks are slammed in front of you, you’ll have to wait 20mins to be served.

Overall cleanliness of the hotel was ok, nothing spectacular. There were few occasions however we were given dirty cutlery and cups with lipstick on.

Room amenities were not great. In 2 of the 3 rooms we had booked, the baths were broken, one of which would only work while the shower was running.

Vegetarian options are seriously lacking at the breakfast, lunch and dinner buffets.

Night time entertainment is decent, however extremely cold in the off season with no indoor alternative options.

The “Spa” was also no spa at all. Our group paid €105 for a private jacuzzi, which turned out to be just a bath tub. It should have been clearly labelled on the booking as a jacuzzi bath.

Friends

8/10

Excellent

03 Mar 2026

Kristján

Very.good room, staff great, wifi good, breakfast exelant.

Partner

10/10

Exceptional

15 Feb 2026

Cevonia

This hotel was excellent from customer service to housekeeping. I would recommend it to my friends and family members.

Leisure Friends

10/10

Exceptional

10 Feb 2026

Joanne

Fantastic property.

8/10

Excellent

07 Feb 2026

Robert Michael

excellent room, good facilities and a nice walk to a shopping area. Food a bit same ild same ild but plenty of it. seven pools, one heated which was busy, otherwise lots of space as not school holidays

Leisure Partner

6/10

Pleasant

02 Feb 2026

Linda

Lovely place. Nice and clean. A very short stay for me but I was disappointed with room service and very limited gluten free options. The staff member seemed quite annoyed that their app to Order wasn’t working and that I was asking for gluten free options and advice on the phone…..

Business_and_leisure Self

10/10

Exceptional

01 Feb 2026

andrew

Everything was perfect the reception staff were very helpful. The room was very well equipped with everything you need including USB & USBC points each side of the bed. Beds were very comfortable with choice of pillows. The pool area and pools were very good and the restaurant and staff were very good.

Leisure Partner

10/10

Exceptional

01 Feb 2026

Viktar

Great stay at the facility. The room was an 8 out of 10, mainly because you can tell it has been used for some time.
Breakfast was included and it was great—thank you to the chefs and staff.
Overall, the location is nice and it’s a lovely place for people who enjoy walking and exploring.

Leisure Self

8/10

Excellent

29 Jan 2026

Nina

The property and room were wonderful. There were multiple places to sit, never an issue to find a chair. The room, a suite, was great. Always clean and well maintained. The food was wonderful, but having the chance to swap out at least one dinner at the Italian restaurant would help to break up the many meals in a row at the buffet. This was one of the best vacations we have had and would definitely return.

Leisure Partner

10/10

Exceptional

29 Jan 2026

MARGARET

Could not fault the cleanliness of the whole hotel and complex. The staff were fantastic, very friendly on a very professional level nothing was a problem. I only had three things I would give feed back on. One was a night time noise started around 3am, sounded like a pump or air con. We had turned ours off. We were in room 118. The second was lunch if you are all inclusive its not just the snack bar it is the buffe so don't miss out. The third was the food it was cooked perfectly there was plenty, lots of choice but it was all very bland. It needs more seasoning some fresh chillies just to perk it up. These are not criticism just feed back. I would not hesitate to recommend Barcelo' Tenerife can not wait to return

Business_and_leisure Partner

10/10

Exceptional

26 Jan 2026

Gerard

Lots of facilities, room was excellent big, clean with great bathroom

Leisure Partner

10/10

Exceptional

25 Jan 2026

peggy

Very nice location. Wish we could have had more time there!

Leisure Partner

8/10

Excellent

25 Jan 2026

Neil

Good value

10/10

Exceptional

05 Jan 2026

Dilwyn

All ok

Leisure Self

10/10

Exceptional

05 Jan 2026

Janpreet

Amazing staff, brilliant stay for the family

Leisure Family_with_children

8/10

Excellent

04 Jan 2026

Emma

No minibar provided in room, eg drinks and snacks. Most staff lovely but a few unhelpful. Reception very good

Leisure Family_with_children

10/10

Exceptional

24 Dec 2025

Sushil Kumar

We had a wonderful stay as a family. The staff were always smiling, polite, and very welcoming. There was a great variety of food options, including choices that suited our children, which we really appreciated. The amenities were easily accessible, well maintained, and family-friendly. Overall, it was a pleasant and relaxing experience, and we would gladly recommend this place to other families and consider staying again.

Leisure Family

4/10

Poor

18 Dec 2025

Azadeh

Overall for a 5 star resort and at the price that they charged, it was a bad experience. The property and rooms/suits are not maintained well. The staff at the reception were not welcoming. In fact, they were a bit rude too. Overall the worst 5 star resort we have ever stayed at.

Friends_and_family Family

8/10

Excellent

15 Dec 2025

Timothy

Friendly staff, especially Salma at front desk, Nice room, quiet and close to airport for early morning flight.

2/10

Poor

13 Dec 2025

Simon

Positives. The rooms are nice and the hotel is kept clean.

Negatives. They are unresponsive. I had no hot water in my room and they did nothing for 6 days despite raising the issue 4 times. Cold showers for £200 per night !!! The hotel is right next to an airport with about 8-10 planes an hournduring the day. Peace and quiet there is not

Other. The food is okay. Its not great and not as good as you would get at other places of a similar price point.

Leisure Partner

8/10

Excellent

07 Dec 2025

Joanne

The rooms were beautiful and very clean. The beds were very comfortable. Food in the Drago restaurant was excellent. I would definitely come back.

Leisure Partner

8/10

Excellent

28 Nov 2025

david

Great staff

Leisure Partner

6/10

Pleasant

07 Nov 2025

Emmanuel

Just a little underwhelming

Friends_and_family Friends

8/10

Excellent

27 Oct 2025

Satnam K

great winter sun

Leisure Friends

10/10

Exceptional

10 Oct 2025

YUMIN

The hotel is great in general. Showers will need some upgrading.
Very close to the airport. Lovely staff except for one female at the reception.
Dinner Buffet changes theme daily which is good. Quiet and nice crowd. Bonus point goes to the activities such as bingo at 5 pm.

Leisure Family_with_children

10/10

Exceptional

20 Sep 2025

Saira

Pool gets very busy, besides that it was lovely!

Leisure Partner

8/10

Excellent

11 Sep 2025

Mohammad

Has good numbers of pool but it was far from good tourist area for water activity

Leisure Partner

10/10

Exceptional

04 Sep 2025

Mariam

Amazing hotel, rooms are very nice and big. A lot of great food options and the pools were amazing too

Leisure Partner

10/10

Exceptional

30 Aug 2025

Amanda

adult pool, quiet in rooms, yummy food, night food, nice staff, remembered us, pillow options, bed, shower, few bugs, hike, walking to ocean, clean, close to airport.

We didn't need one, but we found out that there was no nurse or doctor on the property. It's nice when there is one.

Leisure Family

10/10

Exceptional

23 Aug 2025

Kristy

Special thanks to the entire staff for their responsiveness and kindness during the stay. I also appreciated the walking/running trail for my morning runs. There is something for everyone at the resort.

Leisure

6/10

Pleasant

18 Aug 2025

Cecili

The hotel was clean and check-in was smooth. We arrived early and could leave our luggage while enjoying the pool. Food is mainly one buffet with discounts at the other two restaurants, and while bars/snack options were good, for the “all-inclusive” price it didn’t feel worth it. Luckily, the nearby town is walkable if you want additional dining options. Pool chairs were reserved early despite supposed restrictions, and there’s no real beach access just a rocky cliff (beautiful views). Close to the airport (planes didn’t bother us), but taxis are limited. Overall fine, but we probably wouldn’t stay again.

Leisure Family

10/10

Exceptional

11 Aug 2025

Olga

N/a

10/10

Exceptional

04 Aug 2025

Elizabeth Grace

We had a lovely 6 day stay in July… close to the airport with free parking, several nice pools and excellent food with great variety at buffet! Heated pool didn’t feel very heated but it didn’t affect our overall experience too much. Parking gets busy but there’s free parking on the adjacent street so it wasn’t an issue. Rooms were clean and comfortable.

My partner has a nut allergy and Sergio in the main Drago restaurant went above and beyond to assist him with ensuring he could enjoy the full variety of options in the buffet safely - aside from this, his service was also exceptional and we loved seeing his smiley face at mealtimes!

Leisure Partner

10/10

Exceptional

18 Jul 2025

Jethro Lovemore

I liked everything, I was satisfied with the all round services, entertainment and the food

10/10

Exceptional

06 Jul 2025

Steven Browse

We arrived late and had already decided to upgrade to Royal Level, which late at night proved a little troublesome. We tried again in the morning and after a small discussion with reception decided to stay in Deluxe Room (which was great) and just upgraded to the RL service which we thought was well worth it. The hotel did not feel overcrowded as there is plenty of space around the 5 pools. The food in the buffet was very good with a very large selection however we did feel the Al a carte in the RL could have been a bit more special as some of the food was very dry from being left under the heat lamps. The sushi was great and the Breeze bar menu very good. Included as part of RL. Loved the B Lounge for a night cap. Entertainment was OK. Holiday rep standard.

Leisure Partner

8/10

Excellent

28 Jun 2025

Patsy

All good with exception of the AC. They set the AC with like a “blocker” and we couldn’t set it lower than 24C. My opinion is that the room temperature must be set by the client, not the Hotel. I even requested to lower a bit, and they told me that 24C was the lowest we can have it. I disagree with this “policy” since I’m the opinion that if we as clients paid for a 5 * Service, we should get one, and sleeping comfortable is a must in any hotel. For this only reason I’m not giving an Excellent review, just a Very Good one.

Leisure Partner

10/10

Exceptional

25 Jun 2025

Bernadette Marie

Best hotel we have ever stayed in

Leisure Family

8/10

Excellent

08 Jun 2025

chloe louise

We really enjoyed our stay here however for 25 year olds it’s not really near anything to go out in the evening unless you catch a taxi, the evening entertainment finished at 10pm and we are night owls. The buffet was good however not exceptional but everything else was perfect and overall a great holiday. Thank you!

Leisure Partner

10/10

Exceptional

07 Jun 2025

Richard Keith

Excellent facility with great and friendly staff. Lots of room to move around the resort with multiple pools and food/drink options. Lots of effort put into the activities by the staff.

Leisure Partner

8/10

Excellent

01 Jun 2025

Martin Aaron

The property its self was clean and most of the staff were very friendly. Some of the staff at the grab and go were a little off and one lady served us icecream wearing the same gloves she had just taken the bins out with. The hotel is right under the flight path but flights are only, really in the day time. The beach isn’t a beach. It’s the edge of land covered in rocks with a bag of sand tipped on the edge of the promenade. There is a couple of shops a few mins walk but apart from that the location is far from all the tourist attractions. The tour rep was away when we were there so we spent €180 to get to the volcano and back. Reception staff couldn’t help with trips. Buffet was fine other restaurants were NOT included in all inclusive, neither were some drinks. On the whole we had a nice time. Not sure it was 5* maybe for the Royal level guests it was but as we were just regular we didn’t get the special treatment.

10/10

Exceptional

27 May 2025

Stephen

Wonderful Stay

Lovely hotel, the staff were amazing from reception and bar staff to cleaners and gardeners always polite and had a smile. Very helpful and accompanying.
Hotel room was very large with super king bed jacuzzi bath we didn’t use but had glass walls into bedroom, that can be covered with sliding panels. Big balcony which we booked as partial sea view we had an amazing sea view AND pool views. The pools were great from paddling and chilling to deep pools.
Food was lovely with a good selection.

Partner

10/10

Exceptional

27 May 2025

Jack Rowan

Fantastic stay at the Barcelo Tenerife - we really liked the selection of pools, good amenities, food options for breakfast and lunch and general vibe of the hotel!

The dinner options were a little hit and m

10/10

Exceptional

24 May 2025

Ella

Fantastic hotel! Used the spa also! Helpful staff! Already looking at other Barćelo hotels around the world!

Leisure Partner

10/10

Exceptional

16 May 2025

Reece

Fantastic property, a must stay if heading to Tenerife.

Leisure Partner

2/10

Poor

24 Apr 2025

Jordan

Nowhere close to being a 5 star hotel, closer to 3. Food is genuinely awful, the property has marks on walls all over the hotel, and bathrooms are dirty. If you just wanted to get wasted your whole stay it's probably fine but if not id go elsewhere

Leisure Family

10/10

Exceptional

17 Apr 2025

angela

An absolutely stunning hotel, the hotel was extremely clean, staff were very helpful and friendly.

Leisure Family

8/10

Excellent

17 Apr 2025

jennifer

The hotel is beautiful. It looks plain upon arrival but once you enter, it is.
The staff was so ridiculously nice. I want to live there.
The food was okay. Nothing special, but the staff, again was so wonderful, i did not care. We found enough to eat every meal. I higly recommend the animation staff was my favorite part. Such friendly people. The activities were so much fun. I will be back.sandwiches at the snack bar..
The nimat an oasis. Simply beautiful

Leisure Family

8/10

Excellent

05 Apr 2025

Robin

Good hotel, very clean, good rooms. Food and bars could have been better

Leisure Family_with_children

8/10

Excellent

03 Apr 2025

Alexander

Very nice scenery and views
Rooms are large
Would prefer update to the bathrooms

Leisure Partner

8/10

Excellent

29 Mar 2025

Kulbinder

We stayed 5 nights at the Barceló Tenerife hotel for my husbands birthday trip this is our 2nd stay here The hotel is only 15 mins from airport The checkin was really quick as we checked in online before arrival The staff at reception were really nice we had the standard room which was very spacious and with balcony area which was lovely rooms were cleaned every day the heated pool was amazing just by the bar area We were all inclusive Drinks were all original and not watered down. Bar staff were really nice the food was really good with plenty of options to choose from my husband and I would like to say a very big thank you to all the staff for making our stay so wonderful and we will definitely returning again.

Leisure Partner

8/10

Excellent

27 Mar 2025

Vanessa

We were only there for one night as a stopover but we were really impressed, especially with the breakfast buffet. Everything was beautifully presented, lots of choices and very clean. Also enjoyed the entertainment and cocktails from the bar. The pool area was also beautiful just wish we were able to stay longer!

Partner

8/10

Excellent

05 Mar 2025

Jamie

VIP status reward was not honoured. Hotel is very clean and staff were polite but I wouldn’t say they go out there way for you.

Leisure Partner

8/10

Excellent

27 Feb 2025

Christopher George

The facility is beautiful. Beach is not ideal as its small and rocky. Gorgeous but not a typical beach.
Staff is nice but not very attentive overal. 10 minute walk to the town nearby with shops and resturaunts.

10/10

Exceptional

23 Feb 2025

Handley Charles

We felt all the facilities were excellent and the Staff were always friendly, helpful and respectful. The choice and quality of food could not have been better. The accommodation for guests was superb; beds were very comfortable and it was good to have a bath as well as a shower.

Leisure Partner

10/10

Exceptional

02 Feb 2025

david

beautiful hotel, excellent rooms and quality food and beverages.

8/10

Excellent

30 Jan 2025

Lai Chung

Ok

Leisure Partner

8/10

Excellent

21 Jan 2025

Nicolette

Nice and peaceful. Staff was friendly and accommodating.

Leisure Partner

10/10

Exceptional

20 Jan 2025

Dawn

I've stayed 4 times at this hotel now. So I guess I really like it! It's really convenient to Tenerife South airport (22 euros taxi). That does mean the planes fly overhead, but they never bothered us. The hotel is nice and it's big (it takes a while to work out how to get around!), Its on a slope - so some walking up and down steps/ramps required. Rooms are really large and very quiet. Bathrooms have a bath. The all-inclusive is great. Food in the dining room is a buffet and there's always lots of choice. Staff are nice. We like the numerous pools. There is various entertainment. For us it's a very easy hotel to just go and chill and get some winter sun. It is a little shabby around the edges, but taking everything into consideration, for the price, it's great. I can't comment on the area outside, as we never stepped foot outside, as were just there to rest and recharge batteries, for which its perfect!

Leisure Partner

10/10

Exceptional

18 Jan 2025

William

4 night stay

I must admit l had a very enjoyable stay meals and entertainment was top notch.
The only draw back was if you are a little infirm ,short of breath and find stairs a little overwhelmed this hotel is not for you . They have designed ramps to combat this problem as the hotel as it is built on an incline say that the facilities are of a five star hotel

Partner

10/10

Exceptional

17 Jan 2025

Kathryn

Winter sun

Gorgeous hotel and the staff couldn't do enough. Amazing food, so much choice. Clean rooms and even surprised me with fizz and cake on my Birthday. The only downside was getting around the hotel. Easy to get lost as lot's of corridors and lot's of steps for those with young children or people with mobility issues

Friends_and_family Family

8/10

Excellent

29 Dec 2024

Fei

Quiet and good location

10/10

Exceptional

23 Dec 2024

Ana

Beautiful hotel, excellent food and great staff. We had a great time and would stay again.

Leisure Family

6/10

Pleasant

16 Dec 2024

Sabrina

This is a beautiful property, truly an oasis on the coast. However, the services did not match the price. Our first receptionist was so lovely, welcoming and kind. While the others dismissed us and our concerns on multiple occasions. They put the onus on the client to reserve taxis and airport transfers. There is little communication between the guest and the staff, unless you as the guest go asking questions. In other hotels I’ve stayed before they offer services such as a wake up call, reminders of checkout services, replenishment of water and refreshments in the room. While this is a stunning property our experience was tainted by the staff’s lack of communication and overall disorganization. They tried to charge us twice for an all inclusive package and thankfully we kept the receipt if not they would have made us pay again. At other barcelo’s the entertainment is top tier, this was just sad. There was no readily accessible itinerary of entertainment or communication of changes to the program. There was an other lack of enthusiasm to serve guests, and having gone on this trip as a Christmas present, this was disappointing. This hotel requires a lot of walking, so if you’re not into that it might not be the place for you.

Leisure Partner

10/10

Exceptional

14 Dec 2024

samantha

Our 4th visit here. Will come again.

Leisure Partner

6/10

Pleasant

01 Dec 2024

Michael

My room wasn't ready when i got there (early so understandable) but they didnt call me like they said they would when it was ready. You had to download an app that didnt work for things like room service. The bathroom had many ants. The design of the hotel amplifies sound so i could perfectly hear the argument the british honeymooners on the otherside of the hotel were having for hours. The onsite buffet is only ok. They guard towels like they are made of gold. There is nothing really within walking distance and it is a pain to get cabs to go elsewhere. Nothing about this was 5 stars. Stay at the Hard Rock Hotel Tenerife or Green Garden Resort instead.

Leisure Friends

10/10

Exceptional

23 Nov 2024

Nicolai

Best hotel!

Amazing in everyway! This was our second time in Barcelo Tenerife and it was just as amazing as last time. Will for sure come back. Amazing resort, amazing staff, amazing food, amazing pools, beautiful design.

Partner

10/10

Exceptional

21 Nov 2024

david

Great all inclusive.

Self

6/10

Pleasant

12 Nov 2024

Nadia

We have rated this 3/5 overall as in the evenings the bars were closed even though the Barcello app would show them as open, with the exception of the inside bars that had entertainment on. The staff let it slip they starting doing this to ensure the entertainment had as many people there as possible. The could have used the outside stage or kept two staff in the outside bar for those of us that wanted to be outside in the warm weather. We ended up going out instead. Massive shame as this is not how it was managed when it was Sandos San Blas. We wouldnt come back.

8/10

Excellent

11 Nov 2024

Gianluca

It was surely a nice hotel when it was built, now it needs a little renovation, the rooms are a bit dated, overall it’s not a 5 stars, likely a 4…
The food in the buffet is good but a little cold, the pools are very clean but the water in november is really cold.
Staff is great

Leisure Partner

10/10

Exceptional

27 Oct 2024

Matthew

Excellent hotel, staff and facilities

Leisure Self

10/10

Exceptional

05 Oct 2024

Nydia M

The excellence in services

Leisure Partner

10/10

Exceptional

01 Oct 2024

Martine

Property is very clean but very big

Leisure Partner

10/10

Exceptional

13 Sep 2024

Victoria

Nice staff

Leisure Family

8/10

Excellent

27 Aug 2024

robert

Pre check in app did not work and check in slow

Leisure Partner

2/10

Poor

21 Aug 2024

Dara

Do not stay here. The property looks nice on the outside, but the rooms have signs of bed bugs, the staff is unpleasant, and the rooms need updating. Upon check-in, I looked for signs of bed bugs, as I do on every stay, and I found shells in the bed. I alerted the person on staff, but since it was 11:00 pm, I just stayed in my friend's room who had no signs of bed bugs. They offered to switch me, but I did not want to leave my friend in another area of the resort as it was just the two of us. The next morning, we went and spoke to the manager. He had housekeeping come and inspect the bed and I also took my own pictures. Housekeeping came in and when I showed her the shells of the bugs she just said they were dirt flicked them off the bed to the ground and called the other house keeper to change the sheets. Then she began speaking in Spanish with the other housekeeper saying the bed was just a little dirty and she just needed clean sheets. I told her I knew Spanish and started to respond in Spanish, and the other housekeeper said to the inspecting one, lets use English 'cause she understands. While this happened, I texted the manager photos of the bed bug shells. The manager ignored my pictures and said the housekeeper saw no signs of bugs, and he went and saw nothing. They changed my room but did not compensate me for the room I did not sleep in the one night. The staff and the room were both nasty.

Leisure Friends

10/10

Exceptional

15 Aug 2024

Imogen

Really friendly and helpful staff. Good distance from the airport.

Leisure Partner

10/10

Exceptional

03 Aug 2024

Daria

Ok

10/10

Exceptional

20 Jul 2024

Stefania

Excellent property. Excellent service and staff very nice and helpful. Leisure activities and night shows are very fantastic. Room is big and spacious. Highly recommended to stay here.

Leisure Friends

10/10

Exceptional

19 Jul 2024

Preeti

It’s a very clean hotel, amazing cocktails and friendly staff.

10/10

Exceptional

17 Jul 2024

Amber

Great hotel! Would definitely book again

Leisure Partner

8/10

Excellent

13 May 2024

Anupama

Recently stayed at this hotel for 4 days celebrating a special birthday as a girls holiday and overall we were impressed, the facilities that we visited frequently (pool and bar!) were indeed 5* including being spoilt with some impressive live singing and dancers during the day. Victoria was absolutely amazing and could not have done enough for us, thank you Victoria.

The al a carte restaurant was amazing and the staff were indeed 5*, as well as the cocktail & coffee making

We couldn’t fault the location with it only being 15mins away from the airport and little further away from Los Christianos & Playa Da Américas

We did come across some negatives, the rooms were big and spacious but the service let us down, the tea/coffee station was not refilled on a daily basis even after we asked reception. We ordered an iron which took 4 phone calls and still didn’t arrive after 50mins. The hotel boasts about being 5* but we found all the bars closed at 12am, even though it was advertised 2:30am

We were on a girls holiday and were told to keep the noise down on several occasions, given our trip was out of school holidays there was little risk of disturbing children.

Probably the most disturbing experience was the courtesy room, where we could shower and change after check out, being 5* we expected basic amenities, such as towels, which were not provided, the smell and basis hygiene of the area was quite disturbing.

Leisure Friends

8/10

Excellent

02 May 2024

Joshua

Nice property, good selection of outdoor pools. Good buffet. Nice staff. Room was a good size, decent cleanliness but quite a few things that needed fixing (some of which were fixed over the course of our stay). Bed hadn’t been made up as a double as requested and took a long time to rectify.

Leisure Partner

8/10

Excellent

30 Apr 2024

paula

This hotel would be perfect if just wanted to sunbathe and not go anywhere as there is very little to do around the property so it’s quite isolated.
However the hotel is lovely the staff are great and the food very good

Leisure

4/10

Poor

17 Apr 2024

Mary

Booking here was a mistake - this resort caters to millennials with children and is not particularly friendly to late career adults. No dining that wasn’t an IKEA style buffet. Happily, it was a short stay enroute to another destination. We won’t be back - tourists are generally unwelcome here in our experience.

Leisure Partner

10/10

Exceptional

08 Apr 2024

stephane

Great resort

Great resort, friendly staff, excellent food, comfortable bed

Partner

10/10

Exceptional

21 Mar 2024

Kulbinder

Birthday trip
March 2024
We stayed 4 nights at the Barceló Tenerife hotel for my husbands early birthday trip The hotel is only 15 mins from airport The checkin was really quick as we checked in online before arrival The staff at reception were really nice we had the standard room which was very spacious and with balcony area which was lovely rooms were cleaned every day the heated pool was amazing just by the bar area We were all inclusive Drinks were all original and not watered down. Bar staff were really nice the food was really good with plenty of options to choose from my husband and I would like to say a very big thank you to all the staff for making our stay so wonderful and we will definitely returning again.

Leisure Partner

8/10

Excellent

29 Feb 2024

Denis

Good location and nice staff. Hotel is getting a bit dated. Not a 5 star but a 4 star. We took the breakfast and dinner package. Breakfast was repetitive but fine. We decided to dine out at the local restaurants as the buffet had no ambiance. Not even any music. We would stay again but not take the dinner package.

Leisure Partner

10/10

Exceptional

26 Feb 2024

Thomas Lamont

Stunning hotel can not fault anything

Leisure Family

8/10

Excellent

16 Feb 2024

Clive

Beautifully designed hotel with lovely planting of local flowers and shrubs. Rooms comfortable with good views from the balcony. Great swimming pools and marvellous location next to the sea. Restaurants served good food with lots of choice. Staff invariably friendly. Amusing and entertaining evening shows.
One or two concerns: our beds were on wheels which tended to move around despite the brakes being on. Annoying drilling noise by the adult pool while some kind of repair work was being done.
Overall a very enjoyable stay.

Leisure Family