Name: Grand Muthu Golf Plaza Hotel & Spa
Address: Av. J.M. Galván Bello, S/N, San Miguel De Abona, 38639, ES

Grand Muthu Golf Plaza Hotel & Spa

Tenerife · Spain

Av. J.M. Galván Bello, S/NView location

100 reviews shown

8/10

Excellent

15 Jun 2026

Lorna

Handy spot close to the south airport, which is why we booked it for a late evening arrival with a toddler. It’s a large hotel and, as others have mentioned, a little dated in places, but the apartment rooms are spacious and comfortable. Being on the ground floor made it really easy to access the restaurant, where the buffet breakfast was excellent.

The only downside was that an airport shuttle was advertised on Expedia, but when we contacted the hotel in advance to book this in, they said it wasn’t actually available. This was one of the reasons we chose the hotel, given our late arrival with a small child, so it was a bit inconvenient.

That said, it was easy enough to get a taxi, there were plenty available, and the journey is under 10 minutes (around €20).

Family_with_children

6/10

Pleasant

02 May 2026

Lisa

Basic hotel with options to take full board. Room wasn’t cleaned to a high standard and bed very uncomfortable. Good value for a stopover.

Partner

2/10

Poor

26 Apr 2026

Mehdi

Stayed for a night, not worth the money and rating. Not worth the value for money. Rooms are old style, door frame broken, the staff not much helpful. Had an issue with the balcony door and could not sleep properly due to wind making terrible sound. Told us we have booked cheap room and we could upgrade with additional pay. Food is ok if you don't have a high standard. But overall not worth the money.

6/10

Pleasant

24 Apr 2026

Fiona

Brilliant staff, property tired and dated but it was clean

Self

10/10

Exceptional

24 Mar 2026

Keean

Nice Location, amazing staff, didn’t try the food, pool and gym were standard. Rooms were slightly dated but when it’s 20°+ all day who wants to sit inside?

Partner

8/10

Excellent

22 Mar 2026

Puiu Alin

Great hotel, very nice spa, friendly staff. I only give 4 stars because the hotel need some retouch.

Family_with_children

8/10

Excellent

14 Mar 2026

Ben

Dated but clean hotel, very good staff, decent food and great location

Self

6/10

Pleasant

14 Mar 2026

Elisabeth

Room needs to be updated (painting, electric plugs, bathroom)

Self

8/10

Excellent

13 Mar 2026

Kassime

Nice and clean property. Nice food and beverages for all inclusive. Lots of things around and to do onsite. Would recommend.

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Barry

Pool area was great. Pool bar very good also.

Partner

8/10

Excellent

02 Mar 2026

Sasha

We enjoyed staying at the hotel. Our suite was well furnished and comfortable. The cleaners were really quick and efficient. They did a great job keeping the room clean. Our suite faced the street so it could be a bit noisy on the balcony. The restaurant food was overall better than the average all inclusive.

We were disappointed to find that our kitchen was locked and we would have to pay extra to access the facilities. We expected this to be part of the package. We would also have liked the hotel to have a separate bar, away from where the evening entertainment, so that we could enjoy an evening there without having to watch the shows etc.

Staff were always really helpful and polite.

Partner

6/10

Pleasant

28 Feb 2026

Kim

Room was Poor like going back to the 70s the main door had bits missing off it The shower head needed condemning absolutely pitted with muck. The glasses in bathroom were dirty Fridge was leaking onto main floor. Need I go on

Self

10/10

Exceptional

25 Feb 2026

Anna

We had really good time with my son. Room was massive, very comfortable beds and great pillows. I liked our half board, especially great fish, fruits,.coffee and sangria. Always get sunbeads, we played free ping-pong

Friends_and_family Family

4/10

Poor

13 Feb 2026

Patricia

Very poor food. Dated room. Television not working

Partner

6/10

Pleasant

12 Feb 2026

John

Basic room. Doors needed attention.entrance door damaged. V poor acoustics in room.
Staff v friendly.

Friends_and_family Family

8/10

Excellent

04 Feb 2026

Joshua

This hotel was lovely. The room was clean and spacious. Staff were very friendly and helpful and it was a nice environment to have some time to relax. The only small thing that let it down was that I was overcharged at the pool side bar on one occasion (only by €1.50 so didn't bother to cause any hassle) but it wouldn't stop me from considering staying there again.

Self

4/10

Poor

01 Feb 2026

Loraine

Yes, Very poor result

Friends_and_family Family

10/10

Exceptional

31 Jan 2026

Rosemary

The hotel is spotless and staff are friendly and hardworking.

Room furniture is old style, yet perfectly functional, mattress was comfy and linen pristine. Junior suite is massve, we were told we had an upgrade however the suite we got is what we had booked.

We went AI and while the selection wasnt massive, it more than met our needs. As a vegan, there was oat and soya milk and plenty of vegetable dishes, with chickpeas or lentils on most menus. AI drinks wete fine bar closed at 10:30.

Pool area is lovely and theres enough activities to get involved in if you wish.

Evening entertaient was good fun, although poorly attended.

All in all, this was a lovely wee break in the sun. Would go again.

10/10

Exceptional

24 Jan 2026

miguel

room fine staff first class

Leisure Self

8/10

Excellent

14 Jan 2026

Ben

Somewhat dated hotel but clean enough…..friendly staff and can’t fault the breakfast

Self

8/10

Excellent

11 Jan 2026

Kevin

Very friendly staff, the rooms are a little dated.

Leisure Partner

8/10

Excellent

08 Jan 2026

Martyn

Menu was varied and good for meat & fish eaters although could have been kept a bit hotter in the buffet area. Vegetarians may get fed up of pasta.
The staff are all very friendly and helpful.

6/10

Pleasant

07 Jan 2026

Joyce

The staff were all very friendly and efficient. The pool ate looked lovely. The hotel was clean.
The big letdown was the age of the hotel. The rooms really need updating. Scratches on furniture, toilet and baths need enameling. Shower fixture broken. TV bracket left on wall. Curtains threadbare. Etc

Friends_and_family Family

8/10

Excellent

31 Dec 2025

Alex

It was a very good place for family and had variety for breakfast. However, the wifi in the hotel was very poor, next to nonexistent.

Leisure Family

8/10

Excellent

24 Dec 2025

Lucy

Spacious rooms and great breakfast. A good place to stay and good value for money

Partner

10/10

Exceptional

24 Dec 2025

Gareth

We’ve just returned from a fantastic two-night winter sun break at the Grand Muthu Golf Plaza Hotel, and it absolutely delivered. From the moment we arrived, the atmosphere was warm, relaxed, and welcoming; exactly what you want when escaping the winter gloom.

The staff were genuinely excellent throughout: friendly, attentive, and always happy to help, which really made the stay feel effortless. Our room was lovely — clean, comfortable, and a perfect base to unwind between pool time and exploring.

A special mention has to go to the other guests too, a great mix of friendly patrons that added to the easy-going, sociable vibe of the place. It felt relaxed without ever feeling dull.

As for the weather… well, it kept us on our toes! A bit of sunshine, a bit of cloud — but honestly, even the changeable conditions couldn’t dampen the experience. There’s something quite enjoyable about sipping a drink in mild winter warmth while back home everyone’s scraping ice off their cars.

All in all, a brilliant short break and exactly what we needed. We’d happily return, preferably with the same staff, same atmosphere, and maybe just a touch more sunshine next time 🌤️😉

Partner

2/10

Poor

18 Dec 2025

Helena

We were given the wrong room when we arrived and walked in on other guests staying in that room, which was very embarrassing to us and the guests. We were given another room, however the bathroom was dirty, the door would not close and the mirror was not in good condition. The furniture in the room was old and scratched up. As well as that the elevator wasn't working for two days. People kept getting into the elevator and going nowhere, then they would have to carry luggage up the stairs. On the second day they finally put a sign up that it wasn't working. The ladies bathroom in the lobby was also not up to par. The hand drier did not work, and the toliet roll holder was on the floor broken, and it was like that for the whole day. This is no way a five star hotel. The only nice thing about our stay was the staff. They were very nice. However they could not tell us why the mix-up with the room happened, and why the invoice i received was in another name.

Leisure Family

10/10

Exceptional

05 Dec 2025

Daniela

I stayed at this hotel, which is officially rated as 5 stars, but in reality I would give it more of a solid 3 stars. The rooms are very spacious and, most importantly, everything is extremely clean — that’s definitely the hotel’s biggest strength.

However, the rooms are quite outdated. Some of the furniture is chipped, the inside of the fridge was cracked, and overall you can see that the place needs renovation. Still, the cleanliness made up for a lot.

Breakfast was absolutely perfect. There was everything from a full English to continental options, various drinks, and plenty of healthy choices. Definitely one of the highlights of the stay.

I didn’t try the pool because we spent most of our time outside sightseeing. The area around the hotel doesn’t have many restaurants, so it’s not a destination like Los Cristianos. We drove about 10 minutes to the beach, which was great.

The hotel is only about 14 minutes by car from the airport, which is convenient, but keep in mind that planes fly directly over the property. If you spend the whole day at the hotel, the noise might start to bother you.

Overall, a clean hotel with excellent breakfast, but not up to true 5-star standards.
Definitely would come back in future

Leisure Partner

6/10

Pleasant

04 Dec 2025

Ben

Fairly basic and dated hotel but decent enough value.
Staff were friendly and attentive enough

Self

6/10

Pleasant

29 Nov 2025

Arthur

This hotel is 3* at best as rooms and furniture badly needing upgraded. Wardrobe doors didnt work as off track, marks all over the walls reqs painting. It was clean and staff very friendly and helpful our room was 014 and just outside the support pillar was badly cracked and render falling off which was badly patched. The whole place needs refurbed, pool area was lovely and clean. Food was repetitive and luke warm at best at times, furniture in the dining room chairs and tables badly needing painted. The entrance to the hotel was lovely and welcoming but look to the grand ceiling large flakes of paint was coming off. Dining room staff were great and hard working. A Parker , Glasgow.

Leisure Friends

6/10

Pleasant

26 Nov 2025

MAXINE

Pools were nice but very cold. 1 bar man by the pool during day . 1 bar man in the evening bar area. No decent cocktails. Nothing resembling fruit juice any part of the hotel. Food same for lunch & dinner. 3 nights here too long. Entertainment terrible. Hotel room lovely and large. Took blanket out of plastic bag in wardrobe and it smelt terrible. Lobby & pool area nice & clean. Welcome Cava on arrival nice but after that not included. Needs another bar area - maybe in huge lobby which had lots of lovely empty seating areas.

Leisure Partner

8/10

Excellent

17 Nov 2025

Hadrien

Nice big rooms, nice staff, nice facilities and food. Great stay

Leisure Partner

10/10

Exceptional

15 Nov 2025

Kevin

Room was great ,staff was great,food was good, wiil go back great location

Partner

8/10

Excellent

09 Nov 2025

Tracy

The pool area is excellent and great staff and customer service.
Bed very comfortable. Rooms are tired and furniture needs updating.
Food wasn’t great and lunch and dinner menu both identical

Partner

8/10

Excellent

28 Oct 2025

Anastasia

The staff at the reception was very helpful!!! Very friendly and eager to help people. There is never a situation they can’t resolve.

8/10

Excellent

27 Oct 2025

beverley

all ok

Leisure Friends

8/10

Excellent

22 Oct 2025

Ann

Lovely hotel really clean nice pool area good choice on the All Inclusive always a fish, meat and salad choice and plenty of it.

Partner

8/10

Excellent

20 Oct 2025

Katie

Overnight stay - no complaints!

We spent one night as a family, we didn’t use the pool or other facilities. The rooms on the lower ground floor are dated but huge. Breakfast was wonderful and staff were kind and friendly. Pool looked well maintained and clean.

Friends_and_family Family

8/10

Excellent

04 Oct 2025

RICHARD

We stayed for 5 nights at the end of September and the hotel is more like a U.K. 3* than a 5*

Good value for money for how cheap it is for an all inclusive.

Just needs updating and I would request a pool view room as the front rooms were noisy late at night.

Very clean hotel to be fair but just in need of a refurbishment.

Leisure Partner

8/10

Excellent

04 Oct 2025

Michael

Service excellent. Few maintenence issues with door handle and the mattress was filthy.

Self

4/10

Poor

24 Aug 2025

James

Fell short

Check in whilst the staff were curtious on arrival we knew we could not get our room until 15:00. Tried ten minutes before but not ready went again at five past and got our room. When we got there they were still mopping the floor. Very small cups for tea as well as small glasses. I guess there was a kitchen but locked off beds were comfortable and clean. Fell short for apla e of this stature.

Partner

10/10

Exceptional

10 Jul 2025

Igbunu

Good hotel, great customer service

Leisure Friends

4/10

Poor

25 May 2025

Harry

The sofa beds are awful, the mattress does not provide any support as it's far too thin and you can feel the slats underneath. Fortunately we were only one night.

10/10

Exceptional

18 May 2025

Robert

Golf del sur Tenerife

Have stayed in the area for a good few years... i would recommend this hotel.. room was spacious and very clean

6/10

Pleasant

20 Apr 2025

James

Booked for one night to catch a very early flight so it was very convenient for the airport. There was a real wow factor in the foyer and the staff were super friendly. Rooms were a bit dated though and buffet dinner was pretty bog standard for the price.

Leisure Family_with_children

8/10

Excellent

05 Apr 2025

Ross

Bathrobes but no bath !

Booked a 'Superior Suite' as we wanted a bath but, as in a lot of hotels, the plug was removed completely so that we couldn't have one, just a shower, so my wife was quite disappointed, especially after paying more for the privaledge over a standard room.

Partner

10/10

Exceptional

16 Mar 2025

Donald

This hotel was absolutely beautiful. Staff are so nice. Beds excatly comfortable pity we only had one night stay. Will be back

Friends_and_family Family

10/10

Exceptional

01 Mar 2025

Caroline Louise

Staff were so friendly and welcoming. We don’t speak Spanish but were made to feel so welcome and were listened to if we needed anything. It was a well kept hotel with spacious rooms and a lovely pool area, the kids pool was a hit. The food was a bit hit and miss and we didn’t get to sample the different restaurants as they weren’t open during our stay. Would definitely go there again.

Leisure Family

8/10

Excellent

28 Feb 2025

Paula Theresa

Staff very polite and courteous. Room kept clean apart from the build up of dust in areas that weren't swept.
The food became predictable after a few days.

Leisure Partner

8/10

Excellent

27 Feb 2025

Marion

Junior sweet was large beds were comfortable
Nice pool area golf course near by
Hotel was a bit dated this did not affect us
Food was plentiful and tasty

Leisure Partner

6/10

Pleasant

14 Feb 2025

Samantha

Not so ‘Grand’

This is not a 5 star hotel, I would say more of a 3 star. We stayed in a junior suite that really needed updating and redecorating. It was very spacious though! WiFi isn’t great in the rooms - very intermittent and slow.
Positives - lots of sunbeds, friendly staff, pool towels, basic toiletries provided, spacious room, clean.
Negatives - restaurant was basic and food was only luke warm, cocktails on all inclusive were minimal and pre-mixed, entertainment was poor, hotel room was tired and old, room cleaning every other day and not daily. Minimal shops in the area.

Partner

6/10

Pleasant

08 Feb 2025

Paul

We had to change rooms due to the wind blowing the curtains everywhere (front of hotel). The manager didn’t want to move us as he no rooms available at our grade! We moved facing the pool & it was a much better room. Pools & food were good the pool bar opened at 11am which was a little disappointing but we coped.
Overall a good base but could have done with a little more entertainment during the day & a slightly better selection in the evening

Leisure Friends

2/10

Poor

21 Jan 2025

Rob

Worst Hotel Ever - Avoid!

Room was out of date. Needed an update and deep clean. Loose floor tiles, torn window curtains, windows wouldn't close properly, some windows screwed shut, rips in shower curtain. Bath and sink taps covered in timescale. Disgusting shower head. Bathroom smelt awful.
Woke up with a bed louse on pillow.

AVOID.

Partner

10/10

Exceptional

19 Jan 2025

Juana

Little get away from the cold in Germany.

My goddaughter and I did a 3 day visit and saw that this Hotel was close to the Airport and bus transportation was right outside of the hotel. The bedroom was separated from the lil kitchen and living room. Would definitely recommend and if ever have an opportunity to come back, would definitely stay here again.

Friends_and_family Family

8/10

Excellent

06 Jan 2025

Charlotte

Despite the reviews I was a bit cautious but the room was large and the pool area was a good size with plenty of sun beds. Fresh food was cooked for breakfast lunch and dinner.

Leisure Partner

10/10

Exceptional

29 Dec 2024

Colette

Lovely hotel

Lovely hotel and helpful staff would definitely book again

8/10

Excellent

27 Dec 2024

Lubov

Grundsätzlich hat uns der Aufenthalt gut gefallen. Das Hotel hat aus unserer Sicht keine 5 Sterne verdient. Das Haus ist in die Jahre gekommen und müsste hier und da etwas nachbessern. Trotzdem hat uns der Aufenthalt gefallen, weil Preis-Leistung gestimmt hat.
Sehr freundlich war die Rezeption und vor allem der Restaurantleiter der uns meist begrüßt hat.
Ser unzufrieden waren wir mit einer kurz haarigen Mitarbeiterin an der Poolbar. Sie hat uns trotz Meal Voucher und erneuter Rückfrage an der Lobby 2 Bier für 8 € abgerechnet. Das gleiche Spiel ging für Spanisch Sprechende Damen am nächsten Tag nach Diskussion kostenlos über die Bühne. Sehr ärgerlich weil wir All Inclusive gebucht hatten, dieser Begriff ist sowieso nicht Programm, weil erstens nicht alles inklusive war und selbst wenn man zum All Inklusive noch All Inklusive Plus dazu kauft auch nicht alles enthalten ist. Das kennen wir anders.
Das Essen war immer sehr gut, die Cocktails aus dem Automat waren schlecht.
Positiv zu bewerten ist, dass direkt vor dem Hotel die Bushaltestelle liegt....

Leisure Partner

6/10

Pleasant

08 Dec 2024

Radoslav

We stay in hotel for 4 nights in decenber 2024, room was big and nice and comfy but it is needed to be reconstructed (it is maybe 15 years old room?). With big balcony.
Restaurant with basic food but you have choices (fish, chicken, beef, pork, lots of vegetable).
I did not reccommend drinks in bar, but beer was fine.

Partner

8/10

Excellent

22 Nov 2024

Manjinder Kaur

We were very well looked after .. particularly by María and Juan who ensured we had everything we needed. From the moment we arrived to the moment we left, Maria made sure that we felt like valued guests - couldn’t have been better .. will definitely be visiting again ! :)

Leisure Partner

6/10

Pleasant

18 Nov 2024

Shivani

Would like to thank Migeual, he was really helpful and went above and beyond.

The food at the restaurant was awful. No taste, no flavour. Same menu for lunch and dinner. And same nearly every other day. Definitely 0 stars for food.

The beds were really uncomfortable. Back aches every morning. Rooms look very old.

The best part was the pool area. Really beautiful. Good sun and view.

Leisure Partner

6/10

Pleasant

18 Nov 2024

Georgie

I recently stayed at the Muthu for 3 nights of my time I Tenerife -which is marketed as a 5-star luxury hotel with a full-service spa and two restaurants. Unfortunately, the experience fell short of these claims. While the rooms were spacious with a nice balcony, the hotel overall was very outdated and lacked the promised luxury.

The food was average, and to make matters worse, the advertised 2 restaurants were closed during the off-season—a detail not advertised leaving the basic canteen style all inclusive buffet. The spa was also shut down for the weekend, making it impossible to enjoy any relaxation.
On top of this, the kitchen in the junior suite was locked and unusable, and basic amenities like towels came at an extra cost. Even using the spa itself required an additional fee, which was unexpected given the hotel’s supposed 5-star status.

The location was inconvenient, far from attractions and services, and the noise from passing planes was disruptive. Overall, despite the spacious rooms, the experience was more in line with a basic 2/3-star all-inclusive resort rather than the luxury experience advertised.

I wouldn't recommend this hotel to anyone expecting true 5-star service and amenities.

Leisure Partner

6/10

Pleasant

25 Jul 2024

Jameel

Have to pay extra for most things, they close the kitchen and ask you to pay a extra 5€ to use the kitchen in the room, this is shameful behaviour

Friends_and_family Family

4/10

Poor

14 May 2024

Verified traveler

5 Star? more like 2

from the outside of reception the hotel is in a great location and also looks very nice. No way is this a 5star hotel. After staying in many 5star hotels worldwide I'd give this a 2star at most. The rooms are incredibly basic and dated. Not the most clean either. However 5eur per night for underground parking is very well priced. I booked this hotel for a 1 night stay around 11am on day of arrival for £61gbp which was a large suite too. Every other hotel on the island was £150+ for an average sized room. The price sounded too good to be true however the location was exactly where I needed to be. Doubt I'll stay here again

Self

8/10

Excellent

13 May 2024

Thomas

Det er et meget Dejligt sted

Leisure Friends

6/10

Pleasant

06 Apr 2024

lina

The hotel is fine as long as you expect a 3star. if you expect more you are likely to be disappointed. kids loved the evening show.

Leisure Family

6/10

Pleasant

11 Mar 2024

Tracey

Very remote - near residential area
No pool bar snacks for all-inclusive
Limited all-inclusive at cake cafe

Leisure Partner

2/10

Poor

18 Feb 2024

Alfonso

Room felt dirty and none of the sliding doors locked making it feel unsafe

Leisure Family

4/10

Poor

09 Feb 2024

hector

Don’t recommend it.

The price is not corresponding with the value…. Not comfortable and the service was not good

Friends_and_family Family

8/10

Excellent

07 Jan 2024

Tareck

Convenient location near airport

Leisure Family_with_children

2/10

Poor

31 Dec 2023

Srinivas

Authorities have to revalidate the claim of this hotel being 4 star hotel.
It our opinion it is not even one star.
- has tv but not working
- has fridge but not working
- has Internet but takes 1 hr to download 1mb data
- excellent Christmas Dinner which was recycled for 3 days

Very very unfriendly staff which refused to give glass of water for a child who was desperately need of water, as we were half bearded.
No/limited transportation facilities to main tenerife attractions.
We stayed here for 7 days with more or less same Dinner/breakfast on almost all days.
It has kids play area which was too expensive.
I would sincerely request guests to look for alternatives accommodation rather than this place which does not care for customers service.
When i requested staff for glass of water, response was \"we have rules to follow and we cannot break rules and give water to our halfboard customers during lunchtime\" this is the attitude of staff here.

Leisure Family_with_children

10/10

Exceptional

24 Nov 2023

Mark

Good location. Good food

Leisure

6/10

Pleasant

10 Oct 2023

Megan

Basic hotel. Overpriced buffet and drinks. Staff friendly but our room was not ready for a 3pm check in. Dirty bathroom floor on arrival and not proper air conditioning

Leisure Friends

10/10

Exceptional

20 Sep 2023

Janet

Lovely hotel. Staff helpful

Leisure Partner

10/10

Exceptional

28 May 2023

and

We stayed in a 2 bedroom apartment. It was a generous space with apply cooking and eating facilities.
The room is plain - no frills - pictures, ornaments etc. We had buffet meal in the evening and good choice well presented. Same with breakfast,good selection tasty etc.

Cannot comment on the location as we were there one night.

4/10

Poor

07 Dec 2022

Verified traveler

Wouldn’t recommend

The beds were horribly uncomfortable and slid around on the ground like skates. The comforter was hardly a blanket.

Also, I drank the tap water and became sick with a stomach bug almost immediately. Was in bed for the next 12 hours.

Self

10/10

Exceptional

26 Nov 2022

Verified traveler

Ticked the boxes

3 night stop over before travelling on to another island. Generally pleasant hotel, but we were off season. Might get busy in high season. We were self catering, kitchen facilities good, and several restaurants within walking distance as well as the coastal footpath

Partner

8/10

Excellent

19 Jun 2022

Jason

Great hotel!!

Leisure Family_with_children

8/10

Excellent

06 Jun 2022

Saved us!

We had to book last minute due to a flight cancellation by the disgraceful Wizz air.
The hotel is 10 mins from airport, has a local bus for 2.70 single fare or 13 for a taxi.
The area is quiet but nice view close to the sea. Few shops and restaurants / bars around.
The hotel is large, a tad dated but I paid 60 for a one night stay with breakfast for two last minute so can't grumble at all.
The hotel has an amazing shop where you can buy CHEAP alcohol. 3 for bottle of ok wine, food a tad expensive.
Hotel was ean, nice pool, happy hour offers etc.
All in all a good stay under the circumstances. Breakfast was ok in the morning.

10/10

Exceptional

13 Feb 2022

Dean

We have stayed at the Golf Plaza many times and have never been disappointed! We stayed in a 2 bedroom appt with my elderly parents. The accommodation was clean and spacious and the “welcome pack” of essentials and addition of robes and slippers was much appreciated! We used the restaurant for dinner on 4 of our seven nights and were really impressed with the quality and choice of food. We also felt that the hotel operated very safely in terms of Covid. The staff in the reception, restaurant and poolside bar were all very friendly. We will definitely be going back!

Leisure Family

6/10

Pleasant

23 Mar 2020

Barbara

It's difficult to say how the virus affected our experience.

Friends_and_family Friends

8/10

Excellent

02 Mar 2020

Claire

I loved the view on the ocean and the variety of trees and greenery in the outside area. I loved also the outside breakfast area where you could sit in the sun and still with an ocean view.

Leisure Family

8/10

Excellent

21 Jan 2020

Verified traveler

Staff very friendly and helpful. Breakfast very good. On the negative side no room heating and sofas very uncomfortable

Leisure Partner

10/10

Exceptional

02 Dec 2019

Verified traveler

From the moment we arrived and checked in to leaving the whole experience of the hotel was top class. Checking in, parking at the hotel, the room, the location and they even printed off some documents for me from my email account. Couldn’t fault the hotel at all and the staff were super friendly and excellent.

Leisure Partner

10/10

Exceptional

24 Nov 2019

Wendy

This day was fantastic in the hotel staff was absolutely brilliant they need to have more entertainment the sofa bed in the living room is very hard to sleep on needs to be a bit higher for people with bad backs on the TV need to upload channels for the English people are to have sky so they can choose any channels they wantWe had a fantastic time staying there and we recommend going back

Friends_and_family Family

8/10

Excellent

30 Oct 2019

Liane

Comfortable spacious rooms and friendly cleaning staff.
Amazing breakfast and again lovely staff in food hall
Shame couldn’t get into pool earlier as I like a 7.30 swim on holiday

Partner

8/10

Excellent

06 Sep 2019

Verified traveler

Very friendly reception staff, very clean facilities

Leisure Family

10/10

Exceptional

11 Jul 2019

Verified traveler

Fantastic experience very large rooms and great service.

Business

10/10

Exceptional

30 Jun 2019

Verified traveler

The girl at reception (Veronica) was one of the friendliest people I have ever met at a hotel reception. Friendly, informative and all with a smile. Hotel room very spacious and well furnished. Hotel pool area lots of room and beds. ,

Leisure Family

2/10

Poor

24 Jun 2019

Verified traveler

This hotel was described as having sound proof rooms, IS DOES NOT!!!! i need another holiday, i woke at 6am every morning with the bins being brought in and out, i could hear my neighbour's going to the bathroom. I approached reception twice, was offered another room which was out onto a busy main road, was told management would look into it and never heard anymore.
Not a hotel for kids, very little for them to do, food was ok, rooms are old and dated and grubby, but very specious, kept finding cockroaches. Do not stay here, spend your money more wisely.

Friends_and_family Family_with_children

4/10

Poor

30 May 2019

Verified traveler

Property is supposed to be a 5 star hotel. This is a 4 or 3 star hotel in reality. My room was a 3 star for sure. The gym and spa were closed, something I was not informed when I booked the hotel.

They have NO shuttle service to the airport, even though it can seem like they have in the hotel description.

They have free WiFi ONLY in the common areas, speeds that wouldnt impress you in 1995. If you want WiFi in the room you have to pay, about 5 Euro per day. Then you go to the room, and there is no signal.
Stay away from this place

Business Self

10/10

Exceptional

24 May 2019

Verified traveler

Good hotel be back again July great 11nights me my wife

Leisure

10/10

Exceptional

19 Apr 2019

Robert

Definitely be back

Lovely hotel

Family

8/10

Excellent

06 Apr 2019

Verified traveler

Lovely hotel. Spacious rooms right next to pool - looked a bit dated though.
Good breakfast buffet. Enjoyed it.
Only thing I didn’t like is tat they want charge separately for using room safe, WiFi and parking

Leisure Family

10/10

Exceptional

20 Mar 2019

Verified traveler

This is the perfect place for a quiet place in Tenerife, lovely peaceful hotel. There is a bus stop just outside the hotel-so handy for under 2 euros you can travel into Los Cristianos Beach in 20 minutes or I can highly recommend taking the bus the other direction to el medano- this is a gorgeous beach with some really great cafes and restaurants lots of windsurfers and a more Spanish feel.
Also on this same bus route you can stop off at los abrigos marina another lovely area. Again this takes 20 minutes and 1.45 euros.
Absolutely do the trip up the teide volcano and national park. This was such a highlight. The views are incredible and it’s a really beautiful place to see.

We also did a surf lesson down on playa de las americas-which was brilliant fun! This hotel was a perfect location-if you want a peaceful quiet stay then a nip either side 20 minutes on the bus to other locations. The hotel also has an onsite supermarket to stock up.
For food the marina has some nice tapas, also 15 minute walk to some lovely tapas restaurants-tapas and chill great for gluten, veggie, etc.

Also don’t be put off as we are the “shopping centre” for food is actually a rather lovely indoor market feel-with a great fish restaurant and lovely vibe-a nice 20 minute walk x

Leisure Friends

8/10

Excellent

25 Jan 2019

Pete

Huge room which was spotless, all the staff I encountered were helpful and keen to engage, let down a little by some dated and tired furniuture in the rooms, perfectly acceptable just dated and tired.

6/10

Pleasant

23 Dec 2018

Alan

It was ok

Partner

10/10

Exceptional

03 Dec 2018

James

Very pleased excellent venue!!

Very impressed with Gilf Plaza and also staff would stay there again know that we like room 118.

Friends

6/10

Pleasant

09 Nov 2018

Verified traveler

Pigeon / Bird roosting over balcony and on rails with poo mess all over floor. There are measures that can be taken but no one bothered. Impossible to use balcony

8/10

Excellent

04 Nov 2018

Verified traveler

Half-term break

Overall, this was a good hotel for the price paid. 99% of the staff were extremely friendly and helpful, although we felt a little let down in one interaction with one of the reception staff upon our arrival. The rooms were very clean, but the pool area had quite a lot of litter, partly due to the laziness of some people but also due to the wind blowing rubbish around- bins with lids would be a helpful addition. The apartment and balcony were very spacious and comfortable. The local area is quiet but has some lovely walks to the small nature reserve to the west and villages towards the airport to the east. Siam Park is easily accessible via a local bus service (change at Las Chafiras), as is the airport (service 415). The food at the hotel was excellent; we enjoyed every meal and the variety of food offered was more than enough. I would definitely stay here again during October half-term.

Partner

8/10

Excellent

02 Nov 2018

RES

Good value hotel though not 5 star, clean and spacious apartment, comfortable beds. Nice seafront walks both directions. Not enough sunbeds though we went in school half term and so would probably be OK outside of those times.