Chestnut Villa

United Kingdom , Grasmere
Grasmere, Keswick Road
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20 reviews shown

2/10

Poor

02 Mar 2025

Casey

We had very poor communication leading up to our stay, and then two hours before check-in, they called to cancel due to overbooking. We are still waiting on a refund.

Friends_and_family Family

4/10

Poor

19 Jan 2025

Verified traveler

Staying here was not the best place. The communication of the staff was truly horrendous. If we had any small questions they wouldn’t answer or any big issues they didn’t answer. They also did not answer the phone. It was mostly through text message— and even then they would text us a response for 2-3 minutes then go silent for hours even days. Make sure to document every thing about the property. Staff was rude with simple questions. Property was cleaned all the way through even though they asked for a cleaning fee. There were a few wet towels that they expected us to use — gross. We found insects. The only highlight for me was having warm water in the bathrooms, a working toilet, a working microwave, and a washing machine that ran.

Business

2/10

Poor

16 Jan 2025

Jeff

READ ALL REVIEWS !!!

This is the dirtiest place I have ever stayed in. Smelled like weed. Rips on coach. Stains all over walls. They don’t even provide soap communication was awful. Had to jump through hoops to pay the cleaning fee. Took 40 minutes to get the code. All done through text email and online payments. Went for the Tampa Bucs playoff game. The building itself is not bad. So much potential. I was so excited for this trip and booked without reading reviews. My fault as I usually do. READ THE REVIEWS PLEASE !!!

Friends_and_family Friends

2/10

Poor

05 Jan 2025

Michele

Warning: This property is not what is advertised. The room count and bath count are accurate however the furnishings are NOT what is pictured. There are no dressers, the bedding was little to none. The walls and furniture were stained and had holes. There were a few towels, not enough for a family. There were no TV’s in the bedrooms or dressers. One room had a desk lamp on the floor for lighting. The house smelled of smoke and marijuana and ultimately made our family have headaches and were nauseous within the first 30 minutes. There were ashes in the window sills. The dryer had some kind of substance all over the inside and on the door. We were asked to give the cleaning fee before given the code by cash, ApplePay, CashApp or Zelle before given the code for entry and when I paid the fee we were given an address a few Villas down from the one listed. We were contacted from another number for the fee but told to send the payment to the one listed which seemed odd. I tried to communicate immediately through all channels two phone numbers and messaging through Expedia with no response. We checked out immediately and were never contacted until we got the check out email telling us how to do so. We ended up having to book two hotel rooms to accommodate our kids safety and use spending money from our vacation to do so taking away from their experiences but worth every cent to get them out of this property. Do not book this, it’s clearly a scam!!!

Business_and_leisure Family_with_children

10/10

Exceptional

04 Jan 2025

Chad

Hidden gem

What a pleasant surprise! Super spacious and well renovated and super clean!!

Friends_and_family Friends

2/10

Poor

16 Sep 2024

Roberta

Did not get code, waited 3 hours and finally had no other option but to get a hotel. They said they will not refund which is common practice woth these people.. Pictures of property do not come close to what it is. I would suggest you read the reviews and pass this place up.

Leisure Family

6/10

Pleasant

02 Sep 2024

Helga

Place was nice and new, but it is very dirty, cigarette smell, pubic hair in my bed, dirty shower and kitchen with dirty old plates, garage door is broken, someone try to get in without ring or nock the door. I try to communicate with management lady bit she just ignores me. Hair dryer doesn’t work, I have to go to the laundry around the corner. I don’t think that i should pay for the cleaning fee.

Friends_and_family Family

2/10

Poor

15 Aug 2024

Danielle

Do yourself a favor, don’t book.

It was absolutely horrible. Not sanitary, lacked common needs like towels, spent the first 40 minutes into check in trying to receive an access code to property. Was greeted by another family attempting to check into the same place. Very sketchy communication with property, will not answer the phone but will text. We left quickly after finally getting checked in, due to having a concert. when we got back at 1am, realized the condition of the property (no towels, toilet paper, bugs on the bed, uncleaned bathrooms) and chose to drive home instead of stay. Being told by the property that being that it was reported at 1 am there is nothing to be done.

Friends_and_family Friends

4/10

Poor

30 Jun 2024

Carmella

I liked the layout of the house, its very spacious. I like the kitchen area, the Primary Bathroom is very nice...

However looking back at other reviews-I should have been prepared...No remote for either TV. The housekeeper busted in at 6pm - talking about she didnt know anyone was there, how? when we checked in over 3hrs ago. The furniture was cheap, torn & falling apart. The beds dont match the frame. We bought towels.The kitchen cooking supply was very limited, I had to improvise with most of the basic cooking procedures. Showered the dark for 3 days, until a friend came in fixed the light bulbs because they weren't screwed in all the way.
Primary Closet needs a new door!

. This is to help the owner IMPROVE their ratings. Sometimes those little things add up.If people are constantly complaining about the same thing& they haven't been addressed...

Needs a new cleaning crew..
I have pictures
. !

Leisure Friends

2/10

Poor

07 Jun 2024

Sarita

No towels in property mattes was sinking rails was under matters I text the owner see never text back no remotes for the TVs floors was nasty

Leisure Family

2/10

Poor

30 May 2024

Harry

NEFARIOUS CLEANERS

NOT SO WELL AT ALL. THE PLACE WAS NASTY AND DUSTY. WE POINTED THINGS OUT TO THE CLEANING CREW. THEY SAID THAT THEY WERE GOING TO GET CLEANING SUPPLIES. HOWEVER THEY TOOK THE CLEANING FEE AND NEVER RETURNED. WE HAD TO BUY CLEANING SUPPLIES AND CLEAN BECAUSE WE HAD SMALL TODDLERS.

Friends_and_family Family

2/10

Poor

29 Apr 2024

Anthony

This property doesn’t have a front desk so trying to get anything done is not gonna happen…checked in the room after sending a cashapp to the cleaning people who didn’t clean properly we walked the house and it was only 1 TV in the whole 4 bedroom house and they stated that the last guest broke the TV but it would be replaced the next day and we checked out today still without a TV in the master bedroom, the tub was backed up and they didn’t come to fix that until Sunday when we checked in Thursday. My next trip to Tampa I will enjoy but I won’t be staying here it’s not worth it

Business_and_leisure Family_with_children

8/10

Excellent

15 Apr 2024

Jose

Property was really close to the interstate, there’s also a really good Cuban cafe down the street. Home wasn’t dirty but could have used better cleaning. Shower looked dirty on the corners and also found someone’s wallet on the side of the bed, not sure how they missed that if they cleaned the room?

Business

2/10

Poor

31 Mar 2024

Jessica

Don’t know how I can review somewhere I didn’t even get a chance to stay since this was cancelled on me without any explanation why.

Leisure Family_with_children

2/10

Poor

16 Mar 2024

Evelyn

The only reason why I give a 1 star to this property is because the system doesn’t allow me to give them a zero!!driving to the property was very scary the area looked very sketchy, made it to the property but it wasn’t clean yet later we came back the inside was ok old towels barely no cups or plates we were only there for 1 night until our cruise the very next day We decided to watch a movie it was at about 8:45pm when someone used the code and came in the property We all started screaming I thought it was one of the girls but it was 2 unknown males they left we call the police and the property' manager with no luck I send texts asking for a call back that it was an emergency, Police came we reported the incident they even ask us to get another hotel! We booked through Expedia and after an hour one of my friends talking to a representative they said there were nothing they could do only try to get us our money back! So I got on the phone and demanded to speak to a supervisor 40 minutes later a supervisor from Expedia did call me back and we did moved to another hotel It wasn’t until after midnight that we were on another hotel although it took way to long for Expedia to realize the emergency in the situation they did moved us and we were able to get some sleep we checked out of the second hotel it was BEAUTIFUL However I still no response from the property manager at Chestnut villas If you love your family Don’t stay at this property.

Leisure Friends

4/10

Poor

10 Mar 2024

JORGE

We went to this property 4 months ago and it’s incredible how people destroy everything. The property smell of cigars it’s disgusting my son get sick for that reason because he is allergic we never get back to that property again .

2/10

Poor

07 Mar 2024

Liriaxis

Owner overbooked and left my family stranded! DO NOT BOOK HERE!

Leisure Family

10/10

Exceptional

05 Mar 2024

Nikki

My family loved the clean and spacious rooms. The staff were so kind and made us feel right at home. The breakfast was amazing!

Leisure Family