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Niseko Grand Hotel

Hokkaido · Japan

412 Niseko, Niseko-cho, Abuta-gun, HokkaidoView location

7.6/10Very good354 Reviews
Cleanliness7.2/107.2
Service7.6/107.6
Comfort7.0/107.0
Condition6.6/106.6
Location3.0/103.0
Neighborhood6.8/106.8
Amenities7.4/107.4
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  • Hotels with spa

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Niseko Grand Hotel

After a day on the slopes, unwind at Niseko Grand Hotel with amenities like hot springs and a complimentary ski shuttle. This hotel also features complimentary Wi-Fi, ski storage, and gift shops. Enjoy a meal at the in-house restaurant, Shiribeshi, which serves Japanese breakfasts daily (fee applies).

The hotel offers 69 air-conditioned rooms with refrigerators, LED TVs, and digital programming. Bathrooms include complimentary toiletries and hair dryers. Conveniences such as safes, desks, and phones are also provided. For events, the hotel has over 2, 000 square feet of conference space.

Additional amenities include complimentary newspapers in the lobby, a 24-hour front desk, luggage storage, and free self-parking. A train station pick-up service is available at no charge.

Located near Kanro-sui and Annupuri, the hotel is a convenient base for exploring Niseko's attractions, including Niseko Moiwa Ski Resort and Niseko Annupuri International Ski Area.

Read more about this hotelShow less

With a stay at Niseko Grand Hotel in Niseko, you'll be within a 5-minute drive of Niseko Moiwa Ski Resort and Niseko Annupuri International Ski Area. This ski hotel is 1.6 mi (2.6 km) from Niseko Annupuri Gondola and 3.6 mi (5.7 km) from Niseko Takahashi Dairy Farm.

Make yourself at home in one of the 69 air-conditioned rooms featuring refrigerators and LED televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. Planning an event in Niseko? This hotel has facilities measuring 2110 square feet (196 square meters), including conference space. A train station pick-up service is provided at no charge, and free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Smoking areas
Business facilities
Banquet facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until 11:00 PM
Check-out until 10:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Unicode Support false Professional property host/manager Pets not allowed

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
    • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

    We have included all charges provided to us by the property.

  • You need to know
    • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
    • A car is not required for transportation to and from this property.
    • Guests with tattoos are welcome to use the onsite public bathing facilities.
  • Special Instructions
    This property offers transfers from the train station and bus station. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, mobile payments, and cash
    • Mobile payment options include: Alipay, Apple Pay, PayPay, Merpay, R Pay, and WeChat Pay
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately JPY 2200 for adults and JPY 1540 for children
    • Late check-out fee: JPY 3300 (subject to availability)
    • Hosted evening meal: JPY 6600

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Japanese

    English

Nearby attractions

Kanro-sui 0.1 km / 0.1 mi
Niseko-Shakotan-Otarukaigan Quasi-National Park 1.4 km / 0.8 mi
Niseko Moiwa Ski Resort 1.4 km / 0.9 mi
Niseko Annupuri Gondola 2.6 km / 1.6 mi
Jumbo No. 1 Quad Lift 2.6 km / 1.6 mi
Niseko Annupuri International Ski Area 3.2 km / 2 mi
Niseko Distillery 3.5 km / 2.1 mi
Niseko Takahashi Dairy Farm 5.7 km / 3.6 mi
Wonderland Chair A 6.3 km / 3.9 mi
Yukichichibu Onsen 6.9 km / 4.3 mi
Kaributo 8.1 km / 5 mi
Road Station Niseko View Plaza 9 km / 5.6 mi
Niseko Cho Goshikionsen Information Center 11.9 km / 7.4 mi
Lake Hangetsu Nature Park 13.4 km / 8.3 mi
Noasc 13.8 km / 8.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 69
  • hotel
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Laundry service
  • LaunderetteExtra charge
  • 24-hour securityExtra charge
  • Hotel safe
Show 20 more facilities & services
  • Lift access
  • Newspaper stand
  • Shop
  • Newspapers
  • Luggage room
  • Ski storage
  • Restaurant
  • Smoking areaExtra charge
  • Conference room
  • Hot tubExtra charge
  • MassageExtra charge
  • Spa centreExtra charge
  • Breakfast
  • Non-smoking establishment
  • Minimum check-in age: 18
  • CanoeingExtra charge
  • Horse ridingExtra charge
  • GolfExtra charge
  • SkiingExtra charge
  • Golf practice facilityExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room NON SMOKINGRoom • NON SMOKINGROO.NM

    Photos are not available for this room type.

    Niseko Grand Hotel

    Room NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN NON SMOKINGTWIN • NON SMOKINGTWN.NM

    Photos are not available for this room type.

    Niseko Grand Hotel

    TWIN NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room JAPANESE ROOM NON SMOKINGRoom • JAPANESE ROOM NON SMOKINGROO.JE-NM

    Photos are not available for this room type.

    Niseko Grand Hotel

    Room JAPANESE ROOM NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    JAPANESE ROOM NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.JE-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Niseko Grand Hotel

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Niseko Grand Hotel

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE JAPANESE ROOMDOUBLE • JAPANESE ROOMDBL.JE

    Photos are not available for this room type.

    Niseko Grand Hotel

    DOUBLE JAPANESE ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    JAPANESE ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.JE

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room COMFORTRoom • COMFORTROO.OM

    Photos are not available for this room type.

    Niseko Grand Hotel

    Room COMFORT

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    COMFORT

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.OM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN COMFORTTWIN • COMFORTTWN.OM

    Photos are not available for this room type.

    Niseko Grand Hotel

    TWIN COMFORT

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    COMFORT

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.OM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room JAPANESE ROOMRoom • JAPANESE ROOMROO.JE

    Photos are not available for this room type.

    Niseko Grand Hotel

    Room JAPANESE ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    JAPANESE ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.JE

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Niseko Grand Hotel

7.6
Very good
354 Reviews
Cleanliness
7.2 /10
Service
7.6 /10
Comfort
7.0 /10
Condition
6.6 /10
Location
3.0 /10
Neighborhood
6.8 /10
Amenities
7.4 /10
100 reviews shown
8/10
Excellent
12 Feb 2026
Winnie
The hotel is dated; however, the outdoor onsen is a great experience. Mr. Y. Onimaru at the Front Desk was very friendly and provided excellence customer services during our stay. The breakfast is a combination of Japanese and western style. It is very yummy. Our original booking was a traditional Japanese room but found out there is no shower/bathing area inside the room which was unexpected. Ms. Sato at the Front Desk helped and moved us to a Japanese/Western room the next day so we had our own shower area and were able to experience sleeping on the tatami. The hotel provides shuttle services to 3 different ski resorts; however, the schedule to and back from Hirafu is very limited (even during peak season). They should consider providing shuttle services the same schedule as going to Annipuli during peak season. Need to take a taxi from Niseko Village back after dinner. It costs USD $40-50 each time.
May stay again because of the onsen and breakfast.
Leisure Family
10/10
Exceptional
18 Jan 2026
William
Great hotel, but not close to the slopes. There is a frequent shuttle bus if you're ok with that.
Partner
10/10
Exceptional
19 Mar 2025
Omar

Prince Hotel

Location was really good. Only about a 7 min walk to subway station. Hotel was amazing. I booked the club floor room, so could have spent zero yen on food for the whole trip if I really wanted to. The bar was absolutely perfect. Cocktails were amazing.
Partner
6/10
Pleasant
17 Mar 2025
CHEUK TUNG
Staff are nice. The service was perfect. We love the onsen and breakfast. Just the furniture are too old and defective, not a classic style but really old. But it is still very good experience as the price is very reasonable.
Leisure Family
8/10
Excellent
19 Feb 2025
Bruce
The dinners were the same every night wiht little variation. Not good for a week's stay. Facilities are run down.
Leisure
10/10
Exceptional
18 Feb 2025
Daniel
Breakfast and onsen were amazing! Clean facility and accommodation.
Leisure Friends
10/10
Exceptional
11 Feb 2025
Nolan
The included breakfast was excellent, the staff was great, and the onsen was very nice
10/10
Exceptional
31 Jan 2025
Michael
The staff was excellent everywhere you turned….the restaurant staff and food quality was exceptional!
Friends_and_family Friends
10/10
Exceptional
16 Jan 2025
Christopher
This property is not far from the Annapuri Lifts and has regular shuttle busses heading to all the ski slopes! Also, the reason I chose it is the awesome onsen and large outside rotemburo! We were able to combine skiing and onsen enjoyment! Breakfast buffet was very good as well. Good value for the money and super friendly and helpful staff!
Leisure
8/10
Excellent
09 Jan 2025
Roshelle Han
It's a great location if you plan on skiing/snowboarding in Annupuri or Grand Hirafu area as their free shuttle goes there and back. If you want to eat though, there's only a few options as taxi is limited if you didn't rent a car. They do have free breakfast which is delicious and their dinner buffet sufficed but not for the price of ¥4500/ person. The free onsen is the highlight after a long day at the slopes. The staff are helpful and friendly. Don't expect a free late checkout as you pay more per hour per room rate. They do offer pick up and drop off shuttle to the bus station for Sapporo/CTS airport. All in all, the stay was great for our family of 7.
Business_and_leisure Family
10/10
Exceptional
31 Dec 2024
Katherine
We actually loved staying here and the food upstairs in the restaurant is excellent. The rooms are comfy and the access to the mixed onsen is excellent. Probably one of our favourite parts. I will say that the shower in the rooms were very average. Plenty of hot water but it’s a very small setup and feels more like a van than a hotel.
Leisure Partner
10/10
Exceptional
17 Mar 2024
Kevin
Amazing. Staff not very friendly, but okay
Self
10/10
Exceptional
23 Feb 2024
Shawn
This hotel is definitely dated looking on the exterior and public circulation spaces. But the western rooms were just renovated and are quite nice.

The Onsen is fantastic. The breakfast is also great. I kind of forgot it was included in the rate I chose.

It’s also great they have a free shuttle. It’s mostly convenient. There’s also a public bus stop at the front door.

I’d say location is the main downside for most people. It’s not overly walkable to anywhere without some effort.

I might end up there again. It was my first trip to Niseko, so I really didn’t know the layout yet. Now that I’ve got a good feeling for the area I’ll look and see what other options exist closer to the hills/dining options. I definitely dont want to be at a busier resort area like Hirafu, but wouldn’t mind being walkable to Moiwa or Annupuri. Would make choosing when to start or stop skiing easier.

Mind you.. that Onsen is great. I no in a couple times a day before breakfast and after skiing. It’s open about 22.5 hours a day.
Self
10/10
Exceptional
06 Feb 2024
steven
Clean and comfortable, tea and kimonos in the room, heated toto toilet, great lighting, plenty of space for clothes & luggage in the room. Warm, welcoming staff, English was good and a great Onsen!! Nice to share the outside mineral water lagoon with my husband. Felt like a ski lodge enjoyed all the fellow skiers on the bus to 10 minute drive to Annupuri resort frequent schedule.
Leisure Family
4/10
Poor
05 Feb 2024
Gabriele

Old and tired

The hotel needs a good renovation. Very old and tired.
The rooms I booked (Japanese style vs western style) were not respected, and one of the rooms did not have a shower.
The onsen is good but too many people using it do not how to behave and really ruin the experience.
Business
10/10
Exceptional
14 Jan 2024
Simon
Great shared onsen
Leisure Family_with_children
10/10
Exceptional
13 Jan 2024
Juan Lorenzo
Incredible open-air bath -- recommend visiting in the winter.

Not a lot of areas close by to eat, but accessible via car.
Leisure Friends
10/10
Exceptional
12 Feb 2023
Justin
Loved the Onsen at the hotel. Staff is very welcoming and helpful. Breakfast is great at the hotel. The only downside is the distance to most restaurants. Shuttle service to the ski hills is super convenient and well timed. Would suggest renting a car if you have a group of 4 or more. Great experience though, definitely recommend.
Leisure Friends
10/10
Exceptional
11 Feb 2023
kade
Staff. Best onsen
8/10
Excellent
10 Feb 2023
Karly
Property is dated, but onsen and shuttle around the mountain made it a good stay.
Leisure Partner
4/10
Poor
03 Oct 2021
Jacqueline
Nice onsen with a mixed bath area. Many bugs in the room and old bedding and mattress. Old spiderwebs on the ceiling. Water damage on the walls. I suggest only visiting as a day trip to the onsen. They offered to clean the room when we mentioned the bugs, but we decided it was too uncomfortable to stay overnight and drove home instead.
Leisure Friends
8/10
Excellent
23 Feb 2021
Verified traveler
Onsen and dinner very good. Hotel come with shuttle bus to connect with snow resort.
Leisure Self
2/10
Poor
23 Feb 2020
Verified traveler

No accommodation was made for illness.

We had to cancel due to the corona virus epidemic. My husband was already sick. No accommodation was made.
Partner
8/10
Excellent
17 Feb 2020
Verified traveler
Onsen was great. Staff were helpful. Building itself is old and needs a face-lift
Friends_and_family Friends
8/10
Excellent
16 Feb 2020
Yeen Kee

Good stay but very poor Wifi services

4th time stay here to ski in Niseko Hirafu.
Hotel location is isolated with limited transportation.
at least has shuttle to ski resort but to Hirafu, limited time.
Stay are fine but only the hotel Wifi is very bad.
If the charge is more than $250, not worth staying during Ski period
Self
2/10
Poor
26 Jan 2020
Verified traveler

Do not stay here. MISLEADING and rundown

Very disappointed with the beginning of our trip this place was horrible, dirty, run down and misleading. I have traveled all over the world and have never experienced a hotel like this. There was no description on this distance away from EVERYTHING. The shuttles are minimal and I want EVERYONE to know this. There is no description that a shower will not be in your room. You have to shower on a Community bench in the Onsen. I understand the culture, however there needs to be a description so everyone knows. The room was very run down and dirty. We had blood on our sheets. Walls are cracked.. carpet torn not updated.. I have never needed to write a review but I want everyone to know this place is misleading for people flying across the world for the snow.. The location is not best for people not having transportation especially at night if you want to into town. Taxis are difficult. When talking with the staff they had left an intern to run the front desk and she was not very helpful or educated on our issues and how to help the customer when there is an issue.. overall do not stay here if you really want to experience Niseko and it’s amazing snow. We ended up funded an amazing hostel and they made our experience epic.
Friends_and_family Friends
10/10
Exceptional
10 Jan 2020
Verified traveler
Onsen and shuttle were amazing! Very useful and convenient
Leisure Partner
6/10
Pleasant
06 Jan 2020
Verified traveler
Great that they offer the free shuttle bus to ski resorts. Otherwise there’s only one restaurant for a few minutes walk. There’s a convenience store in the hotel. The breakfast was awesome. The staff were nice and spoke decent English. There’s free locker for ski equipment. The onsen was beautiful.

The room was old and not as clean. Worse, the onsen was old and dirty; it really needs some remodeling.
Leisure Partner
4/10
Poor
27 Dec 2019
Verified traveler
Hotel is old and paid premium for a room that did not come with shower even though photo shows it has attached bath.
Leisure Family
8/10
Excellent
27 Feb 2019
Verified traveler
We stayed in a traditional tatami room on the first floor of this older building. The accommodations were acceptable for a group of 4, although a bit cramped. The staff turns over the room and sets up the traditional beds for you in the evening, which was a nice touch. They were very kind and helpful and were happy to store our luggage the morning prior to check-in. Noise wasn't much of an issue and being next to the locker room wasn't as loud as we expected with the second door shut. The onsen was great to have on-site and the breakfast buffet had a good spread. There's a great restaurant just a few minutes walk away as well. The shuttle runs often enough and is free. Overall, we were happy with our stay but it wouldn't be our first choice for a group the second time around due to location and available space.
8/10
Excellent
23 Feb 2019
Yeen Kee

Don't expect too much.

3rd time I stayed in this hotel to ski.
Even though the hotel is old and it's area is isolated, it still a good stay for skiing.
10/10
Exceptional
02 Feb 2019
Verified traveler
Loved the onsen. Beautiful hot springs connected to the hotel. Good timely bus service to the mountain .
6/10
Pleasant
25 Jan 2019
Zachary
The hotel is old and a bit rundown. The Onsen was amazing but that was it. It is far from the resort, the beds were uncomfortable, and the shower temperature would change from good to scalding to freezing randomly. The restaurant was overpriced for dinner, but breakfast was nice.
8/10
Excellent
22 Jan 2019
Stephen

niseko snow trip

stayed here many times, enjoy the food and people in the hotel. the hotel is dated but the service is great. from the drivers to the room and food servers all were very nice, friendly and helpful.
Partner
6/10
Pleasant
13 Jan 2019
Verified traveler
Old but nice hotel, only thing I do not like is there is no bathroom available which is unacceptable for me.I will need to go to the ladies Onsen (public bathroom) to bath with others. I am not into this culture hence I decided not to bath for that day. Plus point is the breakfast provided is awesome with a very very beautiful view. It’s winter by the way.
8/10
Excellent
04 Jan 2019
Verified traveler
Seemed expensive for the location and quality compared to other places in Gran Hirafu. Service was excellent. Breakfast buffet offered a good variety of food and as much as you could eat. Onsen was great. Bus schedule to Hirafu area was somewhat limiting. An earlier bus to Annupuri and later bus back from Hirafu would be great along with a few less gaps between buses.
8/10
Excellent
01 Jan 2019
Verified traveler
Onsen is very unique & nice. Location is closed by the sky resort
Leisure Family
6/10
Pleasant
26 Dec 2018
Tsz Yan

Not good at all

Check-out time is 10am but the onsen closes at 9am and the room has no hair dryer so that we could not wash hair in the morning!

The room looks old and there was limited kinds of foods for the breakfask. It's not worth ~HKD2000 per room per night.
Family
10/10
Exceptional
25 Dec 2018
Tristan
it has one if the best outdoor onsen in the area, rooms are reasonably price and there’s a hotel bus to annapurri and hirafu. plan your dinner wisely though as taxi service is expensive and takes a long time
Partner
8/10
Excellent
15 Dec 2018
Ran
We had a rental car so it was okay to commute from the ski area and the hotel.

The service was overall okay, I read some reviews about rude service but all the three front desks I’ve talked to was good. There was a young tall staff was offering extremely good service compared to the others. The way very kind and informative. Even willing to exchange a room for us when we arrived late at night.

One thing you might wanna make sure before your booking that, most of the rooms do not come with a private shower room.

The out door onsen was a great facilityc and it seems like many local japanese come to the hotel only for this public bathing as well, which felt a bit uncomfortable.

Wish they could rerenovate the interior so it’s much more comfortable to stay.
Family
10/10
Exceptional
03 Dec 2018
Verified traveler
every thing you need, they got it...... awesome
8/10
Excellent
08 Apr 2018
bee khim
We had a western Japanese room... Good size for 3 ppl.
Furniture need to upgrade...
Family
8/10
Excellent
14 Mar 2018
Zeng

Close to ski facilities

Old hotel with old facilities, decent meals included, dont expect fancy ingredient. Limited parking lots, mixed onsen.
8/10
Excellent
09 Mar 2018
Verified traveler

Niseko snow vacation

Great staff, friendly room service. Older but clean hotel, great onsen
8/10
Excellent
20 Feb 2018
Yeen Kee

Good and Cheap for Skiing trip.

2nd time to this hotel because other hotels in Niseko is expensive. I like this hotel because after skiing, you can use their Onsen to soak and relaxed you body. The morning breakfast is also very good. The down-side of this hotel is its surrounding area has nothing for you to do. Its hotel bus service to Ski-Resort ad town area (Hirafu) are also very restricted. (Last bus out is 7pm and last bus back to hotel is 8:15pm from Hirafu). So, if you want to enjoy more night life, you need to get your own transportation.
10/10
Exceptional
18 Feb 2018
Allan

A bit far from Ski Resort/Area

Good and acceptable. Pricey in the month of February
8/10
Excellent
18 Feb 2018
Cory

Great choice for outdoor onsen lovers

Hotel has a mixed huge outdoor onsen and also outdoor onsen available for just ladies. Very rare in Japan! Room was cozy and nice ryokan style for two of us. Breakfast selection is good too. Very reasonable price for such a real Japanese experience! Only minus point would be the lack of control of guests who were loud and eating and drinking in outdoor onsens. Perhaps it was not the fault of management but could be improved.
8/10
Excellent
01 Feb 2018
Stephen

Snow vacation

Been there a half dozen times before , older but clean hotel. Good food. Disappointed with Front desk assistance or lack there of in shipping my bag to airport. I've stayed there every year for the past 3 years while on snow vacation. At first told me they don't accept bags for International airport drop off's. I've done this the previous 2 years and after asking why they finally called the shipping company and took all of 3 minutes to complete paper work. Received bags at airport a few days later as planned, worked out OK.
Partner
6/10
Pleasant
25 Jan 2018
Verified traveler
It’s an old hotel without restaurant inside. The good thing about this hotel though is the free shuttle going to and from Gran Hirafu and Annupuri for free.
6/10
Pleasant
14 Jan 2018
MF

cheap stay

bit far form everywhere..
staffs are not friendly and no english. many guests are not Japanese so very difficult to communicate with them.
the provide a free shuttle bus to Ski slopes
2/10
Poor
29 Dec 2017
Verified traveler

Bad choice.

Old rooms. Smelly bathroom. Lady at front desk kept saying no to all our requests. Dinner buffet is expensive and not worth it at all. Pay the same price at niseko northern annupuri hotel, and food is 100 times better. Not worth the money or stay. Entire hotel needs a revamp.
Partner
6/10
Pleasant
04 Jul 2017
Leekiat

Clean hotel but a bit run down

The stay is ok but the hotel is quite old and needs some sprucing up.
Partner
8/10
Excellent
30 Mar 2017
Derek

Good breakfast n good onsen.

The breakfast is fabulous with many choices and the scenery from the breakfast area is fantastic. Hotel is FAR from town and ski area.
8/10
Excellent
18 Mar 2017
Pichayada
Hotel staff are nice. Great dining at a reasonable cost
Family
4/10
Poor
23 Feb 2017
Cristian

Renovation necessary.

Preis vs. value? hotel needs an upgrade badly. Onsen on site makes a big difference..this is maybe the only plus. Poor shuttle connection options.
Family
6/10
Pleasant
15 Feb 2017
Verified traveler
Rooms were very very basic, none of our group were able to have a proper shower in the rooms because the temperature would fluctuate so drastically from hot to cold. Onsen was awesome though so that's where we showered instead.
6/10
Pleasant
13 Feb 2017
Verified traveler
........--------------------------------------------------------------
6/10
Pleasant
12 Feb 2017
Yeen Kee

Poor Location for Skiing but goo for Snow holiday

The hotel is good for holiday. But for people who want to go Niseko to Skii, this may not be a good hotel to stay. Limited Bus Schedule and access to Niseko Ananupuri and Hirafu Resort. You have to plan very well or you will not make it in time to go skiing or come back to hotel. They wifi also does not work often. If you do not have data plan, good luck.
The surrounding has no shop or restaurant. So, you cannot go and buy stuff or eat as you like.
6/10
Pleasant
11 Feb 2017
sarah

Mixed onsen

The hotel hasn't aged well. It's clean and staff is friendly. Complimentary breakfast. Dinner seemed pricy for a buffet. Mixed onsen is a plus. Bus shuttle available. Hotel is outside of town so recommend renting a car or following bus schedule. If on a budget this could be a great place.
6/10
Pleasant
11 Feb 2017
Ian

Needs updates but meals are good.

Hotel looks like it hasn't change since 1980. Breakfast was nice.
Family
6/10
Pleasant
08 Feb 2017
Verified traveler

Excellent outdoor hot spring

Have your own car!!!
Soaking in the wonderful outdoor hot spring,I felt warmer, more relax and happier after I skied a whole day in the extremely cold mountain.
8/10
Excellent
30 Dec 2016
Verified traveler

Comfortable stay

Generally comfortable stay but the hotel is not near amenities so it is recommended to drive.
6/10
Pleasant
23 Dec 2016
Verified traveler

Onsen experience although hotel facilities are old

In shared onsen area, men did not wear the shorts although it should be mandatory. Signs in English and other languages should clearly indicate it, other than Japanese language.
Family
4/10
Poor
21 Dec 2016
Unhappy

Old hotel

The rooms are extremely small and amenities are limited and of poor quality
8/10
Excellent
17 Jun 2016
Verified traveler

Great Onsen

The hotel has a great outdoor Onsen where mixed bathing is allowed. Ladies are given a dress that they can wear into the onsen. Dinner is also good quality. Room is ok but has no bath, only toilet. Also in our Japanese style room, the staff did not come to make the beds and we had to do it ourselves.
Partner
8/10
Excellent
24 Apr 2016
Tuan Mong

Wonderful onsen and great service

Niseko Grand Hotel Is a medium size 3* hotel located 7min drive to Niseko Annupuri ski field and 12min drive from the Niseko station.

Hotel offers free pickup and send off service from Niseko station and offers scheduled shuttle service to 3 ski fields, Annupuri, Nowiwa and Grand Hirafu.

The room size is bigger than most hotels in Japan, comfortable bed and clean towels. All essential amenities are provided. All rooms are facing the snow mountain which makes my stay a wonderful experience.

Hotel has both indoor and outdoor unisex onsen with different kind of natural mineral hot spring water. Very relaxing in the hot spring while enjoying the snow mountain at the outdoor onsen.

Hotels serves good quality buffet breakfast. Dinner is a Japaness set meal.

Hotel staff are friendly and helpful in helping you to make all shuttle pickup service and dinner arrangement.

I would return to stay in Niseko Grand hotel as it is value for money and comfortable.
8/10
Excellent
14 Mar 2016
Stephen

Snow getaway

Stayed there 2 winter seasons in a row.
Love the food, Onsen and staff.
Relaxing hotel,
Partner
8/10
Excellent
14 Feb 2016
Rick

Nice

Nice hotel, awesome onsen and great japanese restaurant down the street. A fun walk in the snow. I would stay there again
Partner
8/10
Excellent
03 Feb 2016
Julie

Great hotel for 2 nights in Japanese style room

Stayed 2 nights in a Japanese style room and it was great. Used the onsen which was a fabulous start to the day. Breakfast was good. Great location for local ski resorts.
Family
8/10
Excellent
02 Feb 2016
Fong

Nice hotel. Near by ski area

Hotel staff very nice,they will arrange a car to us when there is no scheduled bus. They are very helpful
8/10
Excellent
25 Jan 2016
Verified traveler

Great service, would come again soon.

Old and simple hotel, but the great services rendered make up for everything.
Partner
6/10
Pleasant
20 Jan 2016
Verified traveler
There was no shower in our room. So you have to use the Onsen. If you're not comfortable in an Onsen with a coed area, stay somewhere else.
8/10
Excellent
17 Jan 2016
Christine

No Need To Unpack.... Check in check out

We landed Haneda @ 9:30 pm and had a 6:25 am flight the next morning to Hokkaido. We had ski gear, so we were not traveling light. This hotel is perfectly priced, conveniently located with efficient free transportation. Rooms are cozy, impressively clean with pjs, toothbrushes, bathroom amenities so you don't need to unpack! PERFECT!!!
Family
6/10
Pleasant
10 Jan 2016
Verified traveler

Decent Place to Stay near Annupuri Ski Resort

Overall, decently happy with my stay. Sadly didn't get to the co-ed onsen.
4/10
Poor
31 Dec 2015
Sandra
This hotel was ok, but not worth the price that I've paid for. since this was a last minute X'mas booking I couldn't complain
Partner
6/10
Pleasant
26 Dec 2015
Verified traveler
Poor wifi
Family
8/10
Excellent
15 Dec 2015
clive
fantastic staff, very helpful, great breakfast, nice onsen, room a bit old but clean
Partner
8/10
Excellent
20 Sep 2015
Verified traveler

Nice hotel with good hot spring.

Dinner is nice. Car parking is convenient. Environment is good.
8/10
Excellent
18 Jul 2015
ONG
Great Onsen! Totally enjoy!
Partner
6/10
Pleasant
06 Mar 2015
Greg

Niseko Grand \"Motel\"

Place was old and dirty, but the onsen and breakfast were surprisingly awesome!
Family
10/10
Exceptional
04 Mar 2015
lalana

Japanese style hotel

very nice location as it is close to Moiwa ski station. It is not ideal for those who want to enjoy Hirafu town as it is very far away. The biggest perk of this hotel is their incredible outdoor onsen (hot spring). And also, where you have breakfast is on the 5th floor which gives you amazing view of trees and hills covered in pure snow.(we went there in February). Everything was very very clean, despite the fact that this hotel is quite old. I would give 8 out of 10 for overall satisfaction.
2/10
Poor
12 Jan 2015
Daniel

Staff Service

The hotel staff service is extremely terrible and very disappointing. Besides unable to speak English at all, to assist hotel guest to make call to book bus service also denied.

In the entire Japan trip, this is the most terrible experience my family every had. Further, there is no bathtub and shower in the room attached. We have to take bath in the common areas which is totally horrible experience.

All in all, never, never stay in this hotel especially foreign tourist since we can't speak Japanese.

Never recommend this hotel to anyone and possible please drop this hotel booking in your list to completely avoid disappointment to others in future.


8/10
Excellent
17 Oct 2025
MASAMITSU
土地の素材を使っており味付けがやさしくおいしかった
特にパンが焼き立てでおかわりしました
Partner
10/10
Exceptional
13 Oct 2025
Mayuko
女性専用の露天風呂がぬるかったのと、夕食時のハーフバイキングが無かったの以外は全部満足でした。大露天風呂は気持ちよかったし、お部屋はとても広くて清潔感がありましたし、是非また利用させて頂きたいと思いました。この度はありがとうございました。
Leisure Family
10/10
Exceptional
11 Aug 2025
AYAKO
入り口にある色々な甘露水が、良かったです。
お食事も美味しかったです。、古いお風呂でしたが、お湯がとってもよかったです。
静かでゆっくりできて良かったです。
8/10
Excellent
23 Jun 2025
YOUNG
The hotel was generally so good and satisfying.
All staff were kind and attentive, Onsen was very great, especially, the best thing was that we can enjoy it with all family members at the outdoor area~!!!
Also, Breakfast and dinner were super delicious ~!!!
This is highly recommended~~😍
But, one thing to be improved is bedding.
There were some stains and dust… should be kept clean.
Friends_and_family Family
10/10
Exceptional
20 Mar 2025
YUUICH
何度か利用せてもらってる者です。部屋はリニューアルされていて快適でした。老舗ならでの落ち着いた雰囲気があって大好きなホテルです。
ただ、浴場にいたアジア系外国人の男性二人組の会話がすごく煩かったのが残念でした。
脱衣所に入ったとたん大音量の会話が聞こえてきたので団体客かと思いましたが二人だけとは・・・
浴場に入るタイミングが悪かったです(笑)
Leisure Self
10/10
Exceptional
06 Mar 2025
Miyoko
食事がとても美味しく、温泉も良く、部屋も清潔で、コンセントや携帯の充電コンセントも多く、使い易く設計されており、また従業員の方々もとても親切です。2年前と去年は11泊、今年は8泊しました。毎年滞在したいと思います。
Leisure Self
8/10
Excellent
02 Feb 2025
Eonpyo

겨울 니세코

가성비 좋은 추천하고 싶은 숙소.
일본 전통의 다다미방은 푸근했고 저녁 식사는 훌륭함.
오래된 건물이라 완벽한 청결도를 바라긴 어려움.

안누푸리 스키장까지 10분이지만 다른 스키장에서 호텔을 셔틀로 방문하기는 어려움이 있음.
Friends_and_family Family
8/10
Excellent
30 Jan 2025
Hiromi
スタッフの皆さんが明るく対応してくださいました。食事も美味しいです。到着出発やスキー場への送迎も大変助かりました。施設が新しくならばさらに良いと思います。
Leisure Family
8/10
Excellent
02 Jan 2025
Madeleine
Personnel très courtois, sympathique et aidant. Le restaurant de l’hôtel est moyen, et il faut aller très loin pour trouver de quoi se restaurer. Superbe on s’en pour relaxer après une bonne journée de ski!
Leisure Family
8/10
Excellent
27 Dec 2024
H Y Papana
nice staffs and beautiful onsen
Friends_and_family Family
10/10
Exceptional
22 Aug 2024
Verified traveler
You cannot find any place better! The spa is old but amazing. I'd definitely come back in winter.
8/10
Excellent
26 Jul 2024
Jun
温泉の泉質が、自分の好みと違った
Leisure Self
8/10
Excellent
26 Jun 2024
EMIKO
『良かった』につきます。気になっていたお風呂は想像以上でしたし、外観と違って部屋はリフォームされてて綺麗です。他の所も古さはあっても清潔で スタッフさん達の気遣いが感じられます。 ひとつ 残念だったのは、 受付に居たスタッフが 研修中だったのか 外国の方だったのか 対応が「えっ⁉️」って感じだったのが(^^; だったかな。 あとは 小さいこどもさん連れの家族には物足りないかも… 温泉好きな方やのんびりされたいかたには最高だと思います。
Leisure Self
10/10
Exceptional
16 May 2024
Verified traveler
清潔で新しいお部屋でした。加湿器もあり良かったです。
Self
8/10
Excellent
05 Mar 2024
?
외관은 오래됬지만 내부는 리뉴얼되있어서 깔끔하고좋았습니다 식사도 정갈했어요
Leisure Friends
8/10
Excellent
28 Feb 2024
yaqiong
古典的日式酒店,有露天温泉
Family_with_children
10/10
Exceptional
23 Feb 2024
Miyoko
温泉が良い、従業員がとても親切。
Leisure Self
10/10
Exceptional
26 Jan 2024
Kito
ニセコ自体外国人が多いので外国にいるみたいです。←私達以外日本人に会ってません。
温泉が広くてお湯も素敵でした。
ですが、ご飯屋さんや飲み屋さんが近くに少ないです。

Location & surroundings

Niseko Grand Hotel
412 Niseko, Niseko-cho, Abuta-gun, Hokkaido, Niseko, Japan

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Niseko Grand Hotel

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