Paradise City

10/10

Exceptional

11 Mar 2026

Alison

Excellent!

Friends

10/10

Exceptional

28 Feb 2026

Jacqueline

Had an amazing time here! The ‘spa pool’ was just a busy recreational pool full of children, but the saunas were lovely & relaxing. The service was 10/10 & the house band at Rubiks was great too

Partner

6/10

Pleasant

08 Feb 2026

Nicolas

The hotel location is great as a transit to Incheon Airport. What lacked were as following:
1. Lack of information on how to get to the hotel from Gimpo airport. It was fortunate to use the shuttle service, which appears to operate few times a day only, but this was not easy to find a location.
2. From the expedia booking, it was adults only. But the hotel was filled with family and children. Unsure what was the purpose of this indication.
Regardless, the facility is great and as a short get-away, it was good to see displays, sculptures, etc. The hotel staff were also helpful and friendly.

Business Partner

10/10

Exceptional

03 Feb 2026

Kyleigh

The stay included free entry into the spa and the theme park!!

Leisure Partner

10/10

Exceptional

03 Feb 2026

Eun Ju

Spacious, friendly staff, zero-hassle check-in and -out experience. Wish they had shuttles to T2 between 5-10am.

10/10

Exceptional

02 Feb 2026

LAY HWEE

Good service

10/10

Exceptional

21 Jan 2026

Daphne

Comfortable stay with great facilities.

Friends_and_family Family

10/10

Exceptional

10 Jan 2026

Jamie

We had an amazing trip! Although we only stayed one day prior to leaving in ICN the day after our stay we were able to enjoy multiple aspects of the hotel, including the food court, the restaurants, the internal hotel spa, the small museum, like exhibits throughout, and our very favorite CIMER spa and aqua Park! THE HOTEL IS WORTH EVERY PENNY! Great for families, couples and even just a quick getaway.

Business Family

10/10

Exceptional

05 Dec 2025

Kyeoung Hee

Everything amazing!!!

Leisure Family

10/10

Exceptional

05 Dec 2025

Jacoby

Every was great here to the clean room staff and amenities it also had get entertainment for kids and adults

Leisure Family_with_children

10/10

Exceptional

02 Dec 2025

Mary

The entire experience of staying at paradise city was amazing from start to finish. The Christmas market, Cimer experience, dinner and the lobby bar the staff were attentive and made our stay like nothing we’ve had before. Will be back as soon as possible!

Leisure Friends

10/10

Exceptional

25 Nov 2025

Young

Best experience ever! Try here before Korea trip starts or at the end of it! I would recommend both!

Business_and_leisure Self

10/10

Exceptional

09 Nov 2025

Feng Lin

Clean room, comfy bed only downside is that room temperature remains around 24 degrees no matter how low you set the temperature to

Partner

10/10

Exceptional

28 Oct 2025

Pedro

Loved the CimerSpa. Overall the hotel was great value for the price

10/10

Exceptional

24 Oct 2025

Benjamin

Clean room

Self

10/10

Exceptional

06 Oct 2025

Garrison

Wanted to stay here at the end of my trip as it was close to the airport. This hotel has some many amenities and things to do you could easily spend a few days just trying to do everything without even leaving the area. Check in was very easy. Room was nice and spacious and the dual sinks were nice. My only problem was there was no smart TV and even screen casting needed a special paid app. I guess it forces you to go out and do things at the hotel. The wonderbox and cimer were included in our stay. The wonder box was cute but definitely meant for kids although adults can still have fun. The cimer was interesting with the sauna rooms and pools although I actually enjoyed the free pool at the hotel more. Plenty of room to lounge and swim there as well. I liked the plaza area as it had lots of food options and just a cool place to go and be at. No self laundry machines just laundry service. There is a coin laundry about a 10 min walk away if you wanna go that route. Overall loved our stay and would definitely do it again.

Leisure Partner

10/10

Exceptional

03 Oct 2025

Michael

Very good

10/10

Exceptional

01 Oct 2025

Riyadh

The staff vary Helpful, clean room, 10 minutes for airport.

4/10

Poor

26 Sep 2025

kevin

Overall the experience was nice. However, I went to ask the gentlemen at the Casino for directions to the plaza. He gave me the directions and I asked was that a casino behind him and he said yes but membership was required. I was dressed in jeans and sneakers and a Polo. I sensed he saw that and did not want me in the casino. I’m worth about $70,000,000. My advice is to not judge a book by its cover. Bill Gates wears jeans and sneakers, I’m sure he could get in.

Leisure Family

10/10

Exceptional

26 Sep 2025

Nancy

Amazing hotel with equally amazing staff

Beautiful and large area that is right next to the airport. Staff is quick, courteous and tends to all your needs without asking. They took our bags for us upon arrival, gave us a room upgrade for free, and called a cab for us when we left. Hotel provides a vast array of things to do and see as well to occupy a large amount of your day

Partner

10/10

Exceptional

25 Sep 2025

Benjamin

This is an incredible hotel that I was blessed to stay at. From the attentive and courteous staff, to the immaculate hotel room, exquisite breakfast buffet (it is expensive though), and even the luxurious smell of the hotel, this place is top notch.

Business

10/10

Exceptional

12 Aug 2025

Verified traveler

Everything was perfect, immaculate for a family trip. I would recommend a trip after coming out from airport too. A Paradise! :)

6/10

Pleasant

07 Jul 2025

Silvia

Holiday hotel for families with kids!

The hotel is for family holiday program.
A lot of staff are standing with earphone at the lobby, but useless.

Business

10/10

Exceptional

30 Jun 2025

jin

it was clean and comfortable bed

10/10

Exceptional

11 Jun 2025

Kyung ok

Sensational!

Leisure Family

10/10

Exceptional

28 May 2025

Minhee

Staff were excellent. Hotel facilities were so clean. Definitely staying here again next time.

Leisure Family_with_children

8/10

Excellent

26 May 2025

Manami

The facilities were clean and the staff were very nice. However, if you are looking for a getaway for adults, this may not be an ideal place. There were kids running around everywhere. The hours were weird, too. The indoor pool at Cimer (the spa) was open 10am to 7pm. The check in time for the hotel is 3 pm, check out is 11am. The ticket to pool was for 4 hrs… We were like ??? Then again, the pool was full of kids. I think their main target is families with children.

6/10

Pleasant

19 May 2025

Chanmi

It was ok, nothing special

Leisure Partner

10/10

Exceptional

02 May 2025

Richard

We enjoyed staying here. Great service.

Leisure Family

10/10

Exceptional

27 Apr 2025

David

just an overall amazing resort with lots of high end restaurants and a casino and everything was spacious and easily accessible

Partner

10/10

Exceptional

21 Apr 2025

Vivian

The facility is fully encompassing all different needs

Leisure Partner

10/10

Exceptional

17 Apr 2025

Katherine

Everything was amazing ans the service was A1. The best hotel experience I have ever had!

10/10

Exceptional

16 Apr 2025

William

Very friendly staff. A choice of restaurants that fits your budget.

Leisure Partner

10/10

Exceptional

06 Apr 2025

Josh

Incredible hotel

We had an amazing one-night stay here, the facilities were immaculate and the breakfast was plentiful and delicious.

Partner

10/10

Exceptional

19 Mar 2025

Leslie M

Short but comfortable stay.

Superb customer service! Bed sand pillows very comfortable.

Partner

8/10

Excellent

15 Mar 2025

Deborah

A large, luxurious hotel, to the point of being a bit over the top. For some time I had been curious to stay at this hotel, although I'm not sure it was worth the fairly steep price.
I will say that the food was good and the bed was comfortable, and I could see the ocean from my window. There is a shuttle bus to Incheon airport, but the the buses to and from Terminal 2 run only once an hour, so you need to plan accordingly.
I enjoyed looking at the various art exhibits throughout the ground floor area before heading back to the airport for my flight.

Leisure Self

10/10

Exceptional

06 Mar 2025

Jennifer

This was a beautiful resort with lots to do. The rooms were beautiful and very modern. I love the bathtub and the marble shower. The closet is an awesome set up.

Leisure Self

8/10

Excellent

25 Feb 2025

David

Was very convenient location close to the airport an upscale airport hotel

Business Self

10/10

Exceptional

16 Feb 2025

YOUNG MOON

OVEROLL GOOD

Leisure Family

10/10

Exceptional

05 Feb 2025

Joseph

Best hotel in the world.

Best place I ever stayed at, with upscale restaurants and upscale amenities this hotel is the best hotel I ever stayed in the world.

Partner

10/10

Exceptional

17 Jan 2025

Blake

Clean and rood size

Leisure Family

10/10

Exceptional

13 Dec 2024

Fiona

Awesome property

Leisure Family

10/10

Exceptional

26 Nov 2024

Karen

It was good

Leisure Partner

10/10

Exceptional

18 Nov 2024

CARMEN

Best luxury hotel I’ve ever been. Amazing time at Paradise City. Thanks to Park Seo Joon for been the ambassador of this magnificent place!

Leisure Friends

8/10

Excellent

30 Oct 2024

beck

Everything great except the baggage service and check in.

Leisure

10/10

Exceptional

29 Oct 2024

Stacey

It was like its own city. Everything was there, perfect spot to end a 2 week holiday in South Korea!

Leisure Family

10/10

Exceptional

23 Oct 2024

Jeanna

Beautiful hotel! Lots to do and most comfortable stay!

Leisure Partner

4/10

Poor

23 Oct 2024

Shaquana

I booked this hotel after the portrayal of a quiet, relaxing hotel (near the airport for convenience) as seen on Netflix's Single's Inferno. The reality of the hotel was very different: chaotic check-in, constant sewage smell in the room, and most shockingly -- parents letting their kids run around everywhere. The breakfast and room cost were also mediocre (again, kids running around the breakfast area and no soundproofing in the room) for the price charged.

The facilities outside of the room were very beautiful and convenient though -- lots of restaurants and shops! Loved that they had a quick 5min shuttle to the airport as well.

Leisure Family

6/10

Pleasant

10 Oct 2024

Joshua

This was a weird hotel. But they were nice and accommodating. Just a weird hotel.

Business_and_leisure Self

10/10

Exceptional

09 Oct 2024

Bradley

We love to travel and have been to many places/countries. This was by far the most memorable, relaxing, and enjoyable trip. From the moment we stepped foot in the resort, we were treated extremely warmly by everyone. There are many things to do at the resort but our favorite is relaxing. Even though it’s right by the airport, we never heard the planes flying above. We ordered room service one night and ordered cheeseburgers but they were prepared with exceptional 5-star quality. We ate at Paulie’s a couple times and got food from the “food trucks” and loved the food and portions. We ate breakfast at the buffet a couple times as well and, although a little pricey, it’s definitely worth it! They take pride and care in every aspect of what they do at the resort, from service to cleanliness. Our fridge was restocked every morning. There’s a 24-hour convenience store on property with low-price snacks and drinks. We are already planning our next trip to Paradise City.

Leisure

10/10

Exceptional

30 Sep 2024

Jeroen

It was one of the best hotels I’ve ever stayed at. There’s one thing I should mention is that almost nothing of the advertised amenities are included, so you will have to pay separately to enter.

Leisure Partner

10/10

Exceptional

24 Sep 2024

matthew

Eveything was nice

10/10

Exceptional

09 Sep 2024

Aaron

It was all great. Best part was how i never had to leave the resort to enjoy my stay

Business_and_leisure Family

10/10

Exceptional

08 Jul 2024

Robin

This property is great for foreigners adjusting to transition into Asian culture. I recommend for individuals with a long stay in Korea to pamper yourself and stay for a few nights. The hotel rooms are spacious and clean. The grounds are beautiful, quiet, and peaceful. They have a variety restaurants with different cuisine. I have a strict diet and the lounge was the only place I have enjoyed Korean food, with plenty of vegetarian and fish options, seasoned and presented to perfection. The customer service was amazing. The hotel was inviting especially to foreigners which is a rare treat.

Leisure Self

6/10

Pleasant

27 Jun 2024

LIXIN

Not sure why this hotel gained high ratings. The entry is under ground and the hotel lobby is on the first floor, which is not friendly to the travelers with some luggage. The staffs’ English was not very fluent. I would not recommend this hotel unless you really like casino.

Leisure Self

2/10

Poor

21 May 2024

Sera

Booked this resort with the hopes of finishing up my Seoul trip with a day of spa and sauna. All I can say is that I utterly regretted my decision upon stepping foot in the resort. They advertised it as it being a luxurious staycation resort with top of the line service and amenities. I went with great expectations only to be disappointed due to the horrible service from most of the staff we came in contact with. There was a huge crowd in the lobby area waiting to check in. There was no system to put yourself in line to check in. I was only told they would keep our luggage untilI time to check in. I purposefully went in early to take advantage of their restaurants and coffee shop but it was so crowded, loud, and busy that I once again regretted my decision. All the food in all restaurants were highly overpriced. Once checked in by a not friendly hotelier I was once again terribly disappointed in the state of the room. The walls had scratched and peeling off wallpaper, not what you should expect of a 5 star hotel. All youtube videos and ratings were likely done when the hotel once opened. 6 years later the clientele of the resort was mainly of families with small children who come to let their kids run free in the open areas, restaurants and hallways. No peaceful restful 5 star resort vibe in the least.
The staff at luxury gift shop were rude and deceitful. Lied that there were no other places to buy a bathing suit other than the ugly, overpriced ones at the shop.

Leisure

10/10

Exceptional

13 May 2024

Shelly

I decided to treat myself to a one night stay at Paradise City at the end of my trip. Some of the reviews regarding the service and attitude from the staff made me worried, but I only experienced great service while I was there.

The resort is nicely decorated and very large, with a lot of options for food/drinks as well as shopping and entertainment. Airport shuttle service is also available. However, the counter at the airport specifically has a sign to request that no questions be asked there unless you were a casino member...why? The signage for the shuttle bus was also only provided in Korean.

The room was large and the bed was very comfortable.

The downsides were the early check-out time (11am), and the resort only having 3 small elevators (1 going to all levels, 1 going to odd-numbered levels, and 1 going to even-numbered levels....checking out was CHAOS as most elevators were fully packed and we had to wait a long time for one that was available. Considering the size of the resort, and its proximity to the airport (lots of suitcases!), this was a surprise to me. The pools were not as incredible as I thought they would be - the pools were quite small considering the number of guests and so it was very crowded with limited space for swimming...more like dipping. There are also a lot of families bringing their children here, so I wish there was an additional adult pool for those who want to relax.

Overall, still a great luxurious stay.

Leisure Self

10/10

Exceptional

23 Apr 2024

Hekyung

The front desk staff and concierges were excellent.
I want to stay again for sure.

What a memorable experience!

Leisure Self

4/10

Poor

23 Apr 2024

Yung Ki

Clean room and good facilities. Staffs were not friendly. Some of them were even hostile.

Leisure Family

10/10

Exceptional

22 Apr 2024

YOUNG MOON

Perfect!!!

10/10

Exceptional

28 Mar 2024

Jennifer

Amazing in every way’

Leisure Family

4/10

Poor

26 Mar 2024

JaeYoung

.

10/10

Exceptional

07 Mar 2024

Lana

It looks Good!!!

Business Self

10/10

Exceptional

03 Mar 2024

Taesun

It was one of the best in this area with 5 stars. This hotel could be compared with the Atlantis hotel in the Bahamas. Only glitch was that both hotels were packed with tons of people. If you want a quiet environment, you should book the Hyatt right next to it.

Leisure Partner

10/10

Exceptional

15 Feb 2024

Kenneth

Fantastic hotel. Treat yourself if you can with excellent dining options

Leisure Family

10/10

Exceptional

25 Nov 2023

Yee Jing

Good

Leisure Partner

10/10

Exceptional

07 Nov 2023

henry

Interesting places to visit, and is near to attraction and casino , there is a place for indoor swimming pool

Leisure Friends

10/10

Exceptional

29 Oct 2023

Daniel

We had very nice stay in the paradise hotel. Beautiful and luxurious property with many dining options. Highly recommend it.

Leisure Family

8/10

Excellent

27 Oct 2023

Emily

My family stayed here overnight before flying out of Seoul- Incheon. Very convenient. Rooms were delightful. Overall staff was very helpful. English is a little difficult. Restaurants in the hotel are pricey, but the food court in the attached mall has many options. We'd stay here again.

Leisure Family

10/10

Exceptional

21 Oct 2023

Erica

Had a beautiful stay at Paradise. Would love to return.

Leisure Self

10/10

Exceptional

21 Sep 2023

Verified traveler

Shopping center

Business Family

2/10

Poor

18 Sep 2023

Professor. Simon

Don’t waste your money unless you are Korean

If you arrive via plane, and thanks their ‘rude’ bus driver you will not be greeted. Instead you have to drag your luggage across the hotel to reception without any assistance. If you arrive via taxi - like a local - at the front door you will be greeted by concierge, door people and others welcoming you to the hotel. The food is extremely overpriced, and quite average. The rooms don’t feel 5*, for the cost you lay there is definitely more premium options around. This is a hotel for Korean people, not tourists. You will not be treated the same a local

Friends_and_family Family

6/10

Pleasant

05 Aug 2023

Qichao

Hotel isn’t foreigner friendly, not 5 star service. Basically they can’t help you with anything and even will charge for slices of lemon. Got food poisoned from the room dining. It’s big and very closed to ICH airport. So many local families with kids come to play takes all the amenities and stuff, restaurants open late and close early if you are visiting and have to get stuff before and after the flight depends on the time there’s nothing but room dining. Which they won’t accommodate what so ever. This hotel is definitely not a 5 star hotel but more like a casino resort hotel. Places for kids to walk around and play but very weird and wonderland is also really weird. Outside the hotel is better to walk. Hotel service is not kid/family friendly at all nor business friendly. Very slow and dumb. Hard to communicate even in Korean as they don’t do any accommodations.

Business_and_leisure

10/10

Exceptional

17 Jul 2023

John

Great hotel with beautiful outdoor pool that my family really enjoyed. Also, the property offers many other dining options.

Leisure Family_with_children

6/10

Pleasant

17 Jul 2023

Shu

The hotel is beautiful, and have lots of things to do. But their staff is not personable. For example, we have one toddler and one young children, and tons of luggages, and no staff offered any help with the luggage after we enter the hotel. They seems very business, not caring. They should work on improve it.

Leisure Family_with_children

10/10

Exceptional

03 Jul 2023

Kelly

Amazing property! Highly recommend to stay either for departure or arrival. Enjoyed unwinding at Cimer spa and pool after all the walking we did in Seoul,

Leisure Family

10/10

Exceptional

02 Jul 2023

Jakeia

I traveled from the US to visit my daughter, who's stationed there for the military. The place itself is amazing. Great amenities, shows, and food. As an African American, I just found it a little off-putting with the stares from guests there. Had I known then what I know now, I may have stayed in a little more culturally diverse area for foreigners. Nothing against the staff and property, I just wanted to share for those who maybe looking for a more welcoming experience. But if you don't mind the odd stares, then there are no cons to staying at this property.

Leisure Family

10/10

Exceptional

30 Jun 2023

Jesse

Amazing

Leisure Partner

8/10

Excellent

24 Jun 2023

Young Hwa

Beautiful, clean room and property. Convenient location to airport.

10/10

Exceptional

02 Jun 2023

Graciela

The hotel is beautiful and well kept. Rooms are spacious and beds are soft and clean. The staff are kind and accommodating too.

Leisure Family

10/10

Exceptional

30 May 2023

Edwina

Not what I expected but it was like a mini Las Vegas styled casino resort.

Leisure Self

10/10

Exceptional

29 May 2023

Jens viggo

Packed with facilities

Great airport hotel for a stopover. Make sure you arrive early in the day and not in the evening are you otherwise cannot use the spa and pool

Business

2/10

Poor

30 Apr 2023

jane

The Cimer Spa was closed til 5/3… I came here looking forward to it and it was not posted on Travelocity

Leisure Family

10/10

Exceptional

27 Apr 2023

Wanda

The hotel is so beautiful, the room was big and very clean. Facilities are beautiful, many amenities available like stores, restaurants, Casino, swimming pool, spa, ect.

Leisure Family

10/10

Exceptional

14 Apr 2023

Dolly

Exceptional staff

Business_and_leisure Family_with_children

4/10

Poor

14 Mar 2026

TAKAKO

ホテルの正面にタクシーをつけて降りても、ホテルマンはチラッと見るだけで、荷物を運ぼうともしない。ホテルの部屋へも自分でスーツケースを運んだ。
早朝のチェックアウトでタクシーを頼んだが、ロビーの椅子で待つように言われて待っているとタクシーが来た。しかしフロントの人は、こちらに知らせにも来ない！
自分でタクシーのもとへ行き、確かめて乗った。フロントの人間にもドアマンにも、サービスの悪さに驚いた。

Partner

10/10

Exceptional

13 Mar 2026

Heekyoung

수영장 찜질방 모두 좋아요

Friends_and_family Friends

10/10

Exceptional

11 Mar 2026

S

何から何まで素晴らしかったです

Friends

10/10

Exceptional

07 Mar 2026

MISAKO

全て最高！

Friends

10/10

Exceptional

07 Mar 2026

Dukhyun

숙박 후 수영장 찜질방 너무 좋습니다

Partner

10/10

Exceptional

04 Mar 2026

JONG OH

깨끗하고 좋았어요~~^^

10/10

Exceptional

02 Mar 2026

Nari

객실 깨끗하고 직원 친절하고 방도 넓고 부대시설 이용 정말 알차게 잘했습니다. 국내 호텔 여행 중에 베스트였습니다. 아이와 너무나 즐거운 추억을 만들 수 있었음이 행복합니다.

10/10

Exceptional

02 Mar 2026

Shusaku

カジノが楽しかった

Partner

10/10

Exceptional

01 Mar 2026

GUANHU

3개다 만족

Partner

10/10

Exceptional

25 Feb 2026

Myungok

고급스럽고 편리한 호텔구조와 주차장 그리고 객실이 깨끗하고 직원들도 매우 친절했습니다. 특히 로비의 아름다운 호박과 니케 등의 다양한 조형물과 예술품들이 매우 인상적이었습니다. 씨메르(물놀이)의 다양한 풀과 이용시설도 좋고 구조도 편안하고 아름다웠습니다. 원더박스도 어린이들이 편안하게 즐길수 있는 흥미진진한 놀이기구와 퀄리티 높은 서커스 공연이 있어서 어린 자녀가 있는 가족이 이용하면 편리할 것 같다는 생각이 들었습니다.

Partner

6/10

Pleasant

24 Feb 2026

JONGCHAN

좋은데 가성비는

10/10

Exceptional

22 Feb 2026

Suhyun

즐길 거리가 엄청 많아서 정말 좋았습니다

8/10