Name: The Cambridge Belfry Hotel & Spa
Address: Cambourne, Cambridge, Cambridgeshire, Cambourne, CB3 6BW, GB

6/10

Pleasant

26 Jul 2026

Mark

Rooms lack air con and mattress was uncomfortable, both led to poor sleep during our 2-night stay. In room amenities fine and housekeeping good. Although I would say the whole hotel is clean at a \"surface level\" and in need of an enxtensive deep clean.
Breakfast just about passes as 'OK', but it was nothing special in terms of quality of produce. They frequently ran out of items meaning you could wait between 10-15 minutes to have everything you wanted all together. I felt that it was a little disappointing given the upsell of the breakfast quality on booking sites.
Pool and spa facilities are good. Nice pool and jacuzzi. Staff very friendly indeed. Again, whilst it looked clean on the surface, more regular deeper cleaning, particularly in the changing rooms, is needed. Undecided if I would stay again given the price, breakfast quality and cleanliness, when the Holiday Inn Express is half the price almost opposite.

4/10

Poor

21 Jul 2026

Paul

Booked 2 rooms 8 months ago for a one night stay due to going to an event early on Sunday morning 19th July 2026.

Arrived at reception to check in to be told that they only had one room and that the booking system had allowed over bookings which we were told is quite common ??

A very poor apology from reception so they told us to go over the road to the holiday inn and just give the surname in and they would have a room for the second party.

Got to say the staff at the holiday inn were great in comparison although we had to wait 40 mins as the belfry had not sent an email over to confirm the booking to which the staff at the holiday inn had to chase up with 2 phone calls.

After we had got a room sorted at the holiday we went back to the belfry and we could see other guests arriving and they were given room keys at reception despite me asking them earlier when informed they where over booked if they had any rooms at all available ?

I have stayed in quite a few hotels and this has got to be the worst service I have ever received to date!

The hotel looked a bit tired the room was okay and clean the bar and food wasn’t cheap for what you got.

Friends

8/10

Excellent

18 Jul 2026

Peter

Clean room

Partner

10/10

Exceptional

15 Jul 2026

Mittal

Great hotel! Comfortable, nice rooms!
Great breakfast

Self

6/10

Pleasant

15 Jul 2026

Fraser

No AC, kids screaming in the pool.

Partner

10/10

Exceptional

14 Jul 2026

Iqrar

Good clean room

10/10

Exceptional

12 Jul 2026

Vincent

Great hotel

Family_with_children

2/10

Poor

09 Jul 2026

Lisa

I would never stay here again. Admittedly it was during hot weather, but the room was unbearable. There is no air-conditioning and I had to ask twice for a fan. Eventually I received a 12\" desk fan. ( My partner arrived the next day with two extra fans and it was still unbearable.) Sadly the window opened only a couple of inches as well.
To be fair there was no other serious complaints, but I was unable to sleep for three nights, which is a serious consideration when booking a hotel room. If I could have left early I would have gone home

Partner

10/10

Exceptional

08 Jul 2026

RICHARD

Room was very well cleaned. Staff were helpful. Enjoyed the pool and sauna. Good quality breakfast.

Partner

8/10

Excellent

07 Jul 2026

Graham

It was a good place to stay while visiting family.

Self

10/10

Exceptional

06 Jul 2026

Peter

Spacious rooms with relatively new upgrades to be sure — so no complaints in room experience. Staff are absolutely wonderful, too. Please note that the property is a dated 1990s layout and architecture and styling. It’s all in serviceable, acceptable condition — just a few decades dated.

Family_with_children

10/10

Exceptional

02 Jul 2026

Giovanni

All good. Room was ideal.

Self

10/10

Exceptional

02 Jul 2026

Bethany

Check in was really straightforward and the hotel was clean and modern and well presented
Our room was nice and cleaned to a high standard
The pool and spa area was nice though the pool was a little cold and maybe the changing rooms could do with more regular checks as they felt a little grubby
Really reasonable prices in the bar and a nice atmosphere. Plenty of places to sit had relax.
Our room was very hot and this was on one of the cooler days we’ve had recently however there was a fan in the room which helped a little. The bed and pillow and duvet were all comfy.
I’d definitely stay here again and would recommend the hotel to others

Partner

8/10

Excellent

22 Jun 2026

Pam

Hotel check-in was quick and easy. Our room was spacious but I did book a superior room. Lots of hotels and pubs always fail to provide hair conditioners, tissues and face washers. Only a handful do that.
Don’t understand how they don’t provide them when it’s such a small cost item.
Dinner was nice but had to wait a long time, obviously due to short staffed.
I definitely would stay there again.

Partner

6/10

Pleasant

22 Jun 2026

Carol

The room was fine but some areas could be clearer like the bathroom sink area. The gym has not been cleaned in years as the equipment is full of dust and dirty water/sweat marks. Its a shame because these are fairly new and should be maintained. I was put off going to the spa area as I wasn't sure how well that was cleaned. At breakfast, we asked a member of staff to clean the table, he did this by knocking all the crumbs onto the seats instead of using the cloth or his hands to gather the crumbs. We then had to dust off the seats. The staff need more training and also please hire cleaners to give the hotel a deep clean.

Overall the garden is lovely and there are plenty of free car parking spaces. The housekeeping attendant was very helpful, providing clean towels etc as we didn't need the room cleaned. The hotel is near Morrisons and a lovely fish and chip shop!
Thanks.

Partner

6/10

Pleasant

21 Jun 2026

DAVID

The hotel’s atmosphere and location were excellent, making it a comfortable stay. However, I was surprised when checking in to be asked to pay a £50 security deposit against potential damage to the room. If I didn’t have sufficient funds available, this could have created an awkward and potentially embarrassing situation in front of other guests checking in. This requirement was not clearly stated during the booking process; if it is mentioned on the website, it is not prominently displayed. As someone who travels frequently, I have never encountered such a requirement before. While I appreciate that hotels may have different policies, the experience left me feeling uncomfortable and somewhat unfairly treated.
I was also disappointed that the gym facilities closed earlier than I expected, at around 10:00 pm. After a long journey and dinner, I was looking forward to using the gym, but it was already closed by the time I was ready.
In addition, I was dissatisfied with the salmon dinner. The portion was very small appeared almost burnt, with only two very small potatoes served alongside it. I ordered an extra portion of chips to make the meal reasonable, but they were never brought to my table. To make matters worse, the chips were still added to my bill and had to be removed after I raised the issue.
Overall, while the hotel itself was excellent and offered a pleasant environment, these issues detracted from what would otherwise have been a very enjoyable stay.

Self

10/10

Exceptional

20 Jun 2026

mary

The hotel was very spacious, lots of cosy, inviting areas to sit and relax as well as the bar.
We stayed at the Belfry while visiting family so didn't use the facilities or restaurant but the room was beautiful - tastefully decorated and had everything we needed (including a welcome fan on a hot evening). The bed was comfortable and the hotel quiet and restful even though there was obviously a wedding party staying.
The value for money was great. Would definitely recommend.

Partner

6/10

Pleasant

19 Jun 2026

Gavin

Nice hotel , communal spaces are good but bedrooms and bathrooms are a bit tired and could do with upgrading now.

Family

10/10

Exceptional

16 Jun 2026

craig

Very good breakfast and great hot tub

Family

10/10

Exceptional

16 Jun 2026

Elizabeth

The hotel was very clean and had a comfortable bed.

10/10

Exceptional

14 Jun 2026

Simon

Very comfortable, nice swimming pool

10/10

Exceptional

14 Jun 2026

Fiona

Great service, we arrived very late at night but staff were very helpful and attentive. Lovely facilities and spa, great experience for the price.

Partner

4/10

Poor

13 Jun 2026

kevin

Started off well with the check in process and everything going off smoothly. The pool was good, and the staff were friendly.
So, the reason I'm giving it two stars?
I couldn't sleep. In the middle of a heat wave, I spent the whole night in an unconditioned room, where there wasn't even a fan or means to circulate the air. The window could only open by a measly inch (not sufficient enough to allow any type of \"breeze\"). Out of an entire evening, I probably slept for about 30 minutes, and woke in a pile of sweat. Had to have a shower multiple times throughout the night just due to heat of the room.
The morning came and I couldn't wait to leave, I swear going outside (in the sun) was actually cooler than the room- at least I got a breeze.

The lack of sleep and desperation to leave probably hasn't helped me have the most positive look on breakfast. Which I could honestly say, a whetherspoons breakfast would've been better quality, and cheaper.

Also, word of warning, in the small print somewhere it probably says they'll take an extra £50 on top of your booking payment before you're allowed to check-in (this is refundable without hastle when you leave), however, without reading the fine print, this could come as an unwelcome suprise, especially if you're trying to tightly budget.

I went to a Belfry before in Nottingham and loved it. So it was a shame to be so disapointed by this one. Mind you, it was during autumn, and the room was likely cooler, and I could sleep.

Partner

6/10

Pleasant

13 Jun 2026

Ella

Lovely hotel good for families. Beautiful lake with fish. Food was lovely (didn’t enjoy the chunky chips to dry) Fire alarm went off at 4am the staff were running round like headless chickens….No emergency however, switched off then kept on going off every 10 minutes!!! Not a good nights. Got late checkout for compensation. Other than it was okay.

Partner

10/10

Exceptional

06 Jun 2026

gillian

We thoroughly enjoyed our recent stay at this hotel. The staff at check in and throughout the hotel were very helpful and friendly, we stayed in the deluxe twin double room, it was very spacious and room cleaned every day. We really enjoyed the use of the pool, sauna, and hot tub. The meals at the restaurant were of an exceptionally high standard, consistently well-presented and delicious. We also really enjoyed breakfast. Especially the freshly made buttermilk pancakes. Very happy we booked into your lovely hotel.

Partner

10/10

Exceptional

02 Jun 2026

Alison

Great stay as usual as a business traveller.

8/10

Excellent

01 Jun 2026

John

Breakfast was awesome
Surprised that as a spa hotel there was no complimentary body lotion
After a sweltering first night we got a fan which made a great difference
It was a shame we didn’t get to use the gym and pool but hotel was ideally placed for the visits we needed to make.
Good value, particularly with the included breakfast.

Partner

10/10

Exceptional

29 May 2026

Jane

A great place to stay. Good, freshly cooked breakfast with items made to order too. Separate GF station. Good quality tea etc. Staff were so helpful on a number of matters. Pool was good but always quite busy. All very clean and modern with lots of seating areas. Bedrooms can get a bit hot in a heatwave as windows only open 4” (standard health and safety I think) but we were given a fan. Also air con downstairs.
Great for charging elec cars. We would recommend

Partner

8/10

Excellent

29 May 2026

Sally

Fire alarm at 0500 was well handled. No glasses in the room unless asked for.

4/10

Poor

26 May 2026

Mark

Over inflated prices for food/drink - makes London look like a non profit organisation

Very average

Friends_and_family Friends

8/10

Excellent

25 May 2026

Emmanuel

Spa and health club was very good.

Partner

10/10

Exceptional

23 May 2026

Darren

Great little hotel with a classic British ambiance

10/10

Exceptional

21 May 2026

Samir

We booked the spa and hotel stay package directly with the hotel for my partner's birthday and we absolutely loved it and had a great time! Big thanks to Lily at the spa for an amazing facial, great chat and advice as to which products I should be using to keep my skin smooth and fresh. Thank you also Emily for a lovely check in experience, she was very calm and friendly and made us feel properly welcomed at the hotel. Thank you!

Partner

8/10

Excellent

18 May 2026

Michael

Was shocked to find that the pool is booked for an exercise class from 08:00 to 08:45. Nobody mentioned this.
No instructions on how to use room heater or Towel rail.

Partner

8/10

Excellent

18 May 2026

Carl

Nice hotel with plenty of amenities, good gym.

Self

10/10

Exceptional

17 May 2026

Zahia

yes

Friends_and_family Family

10/10

Exceptional

16 May 2026

Bruce

Good location, big rooms and in a peaceful area

Partner

8/10

Excellent

08 May 2026

Andrew

.

Pet

10/10

Exceptional

04 May 2026

SHARON

Was very happy staying here for 2 nights every think was satisfactory.

Partner

4/10

Poor

25 Apr 2026

Maui

Staff were okay. No enthusiasm or whatsoever and just literally gave us the welcome paper and that's it. Restaurant staff were slightly better as they were a bit more welcoming and helpful. Breakfast was basic and dry. We wanted to swim and use the pool with our baby but weren't allowed as they told us that there's only a time allowed for babies, however this wasn't explained to us upon checking in and a bit of consideration and 'hospitality' could go a long way as we requested that even a quick lounge would really be appreciated but nothing. Again, dry communication.

Family_with_children

10/10

Exceptional

25 Apr 2026

Leon

Clean room, the gym and spa facilities are 5*

Self

6/10

Pleasant

23 Apr 2026

Tracey

Reception was lovely, friendly and informative. All was good but far stairwell was very smelly and filthy carpets.

Partner

4/10

Poor

23 Apr 2026

Andrew

Selection at breakfast could be improved. More staff at checkin at peak times, (4pm-7pm) to avoid lengthy wait times. Reception staff actually be sorry for keeping you waiting. Rooms good and clean. Evening food menu very limited. Dedicated bus parking, rather than just parking them outside the front blocking the hotel entrance.

Self

10/10

Exceptional

21 Apr 2026

Gillian Elizabeth

Nice big room, very comfortable bed. We made use of the pool, jacuzzi, steam room and sauna. The pool was busy between 3-4pm with children's lessons. Staff were friendly and helpful.

Friends

10/10

Exceptional

21 Apr 2026

Lisa

Lovely hotel, everything as it should be. Will definitely book again 😁

Self

6/10

Pleasant

19 Apr 2026

Craig

The hotel sits a good few miles from Cambridge but the road links are pretty good. Hotel is clean and tidy and staff I spoke to were helpful. Room was an upgraded one so more expensive of course but the added space was useful. The breakfast was at best average. Hot food wasn’t very hot and was greasy, cold or overcooked. The staff appeared overwhelmed and as a result people were queuing constantly for everything from coffee to food items as well as simply to sit down. Gym is a good size and pool area is fine although it was closed due to a fault for part of one of the days. Overall I was left a bit disappointed but it was OK.

8/10

Excellent

16 Apr 2026

Giovanni

Excellent stay. Room was very comfortable and clean. Used the gym which was ideal. Bar was a bit chaotic and it seemed some staff were new or inexperienced but generally good. Restaurant food was excellent.

Self

10/10

Exceptional

16 Apr 2026

Sarah

Wonderful staff

Self

2/10

Poor

15 Apr 2026

Andrew

Food menu on website did not match reality. The prices had also changed, in some cases more than 10% Lots of new staff who were not knowledable, helpful or some were not even very polite. Service in the Restaurant was very poor. Long wait times. Eventually got a table, but then sat waiting for a menu and then to order. The menu now on offered is a lot worse than previous menu.

Self

8/10

Excellent

09 Apr 2026

Elaine

Modern functional hotel set on a new housing estate. Clean comfortable rooms, high levels of cleanliness, dinner in the restaurant was good. Didn't try the spa so unable to comment.

Partner

6/10

Pleasant

06 Apr 2026

Wayne

Nice hotel in a convenient location, my only complaint was that the room was cold and when I asked about it I was told the heating doesn’t come on until 6pm.
Unfortunately the heating didn’t seem to come on at any time of dayl, We visited early April.

Partner

4/10

Poor

02 Apr 2026

Jamie

Decent hotel, clean tidy

Unfortunately staff AWOL, 15 mins waiting for someone to come to reception to check in, inadequate numbers of staff in the restaurant, very disappointing

Self

8/10

Excellent

02 Apr 2026

Rachel

All good.

Business

10/10

Exceptional

24 Mar 2026

James

The hotel itself is exceptional, the cleanliness, the food, the staff and the rooms are all fantastic. The gym however was very underwhelming, the pictures make it look great but it’s very worn tired

8/10

Excellent

23 Mar 2026

Caroline

Lovely warm pool

Business

10/10

Exceptional

22 Mar 2026

Samuel

Very nice hotel, nice and clean and spacious rooms. Special shout out to the lovely lake, with the weather we had it was superb to sit out there with a beer.

Partner

8/10

Excellent

20 Mar 2026

Steven

Gym and spa were fantastic, staff were so helpful.

Self

10/10

Exceptional

19 Mar 2026

Samantha

Nice grounds and great spa/gym

6/10

Pleasant

16 Mar 2026

Mr Prince

It was Okay

6/10

Pleasant

12 Mar 2026

Morag

Staff were friendly and helpful. The room was basic and a bit stuffy but fine for 1 night for a business trip. The pool area is dated and needs cleaning / upgrading. I didn't have the breakfast as it was expensive, walked to a nearby cafe which was very nice

Business

10/10

Exceptional

10 Mar 2026

Andrew

Nice breakfast but options of eggs would be nicer than just fried. Great to have a spa but is heavily used and busy at key hours. Room nice and quiet. Staff helpful and friendly

Self

10/10

Exceptional

08 Mar 2026

Chris

Great spa facilities, lovely room and bar/restaurant. Would definitely stay again.

Partner

10/10

Exceptional

06 Mar 2026

Emmy

Easy check in and very comfortable room, we slept with no interruptions at all despite a private party of youngsters being held in the hotel the same evening. It was only in the morning when we realised our room was overlooking the entrance and we never heard a single peep. We chose the hotel as it had gym facilities and the gym was absolutely fantastic for a hotel gym, we would love to come back and enjoy more of the facilities in the future. I would not hesitate to recommend this place.

Partner

6/10

Pleasant

23 Feb 2026

Jade

Our room had a very unpleasant smell on arrival, the jets in the bath also had an unpleasant smell once turned on. The mini bar, was not working so we could not use to store drinks and the safe wouldn’t work. Overall the the staff were pleasant and very helpful

Partner

2/10

Poor

23 Feb 2026

Matthew

Just awful, everything run down, staff don’t care, full of kids

Avoid this place

Partner

6/10

Pleasant

22 Feb 2026

Victoria

The bar had run out of key main courses and bottled beer. The swimming pool was only half available at the very limited time the children could use it - due to swimming lessons. Overall it was ok, but it felt really expensive given the negatives.

Friends_and_family Family

10/10

Exceptional

21 Feb 2026

Andrew

Very nice & spacious room. Efficient check in. Good food and service in the restaurant. Ample parking

Partner

6/10

Pleasant

20 Feb 2026

Jack

Spa is the only let down with the hotel, way too many people allowed in for the space they have

6/10

Pleasant

19 Feb 2026

Paul

Room in good condition
Staff bubbly and helpful

Partner

8/10

Excellent

18 Feb 2026

Dan

Nice room, quiet hotel, hotel very clean. Bathroom a bit dated. Comfy bed, would have liked a firmer pillow, as out of the 4 pillows, only 1 was firm and 3 soft.

Partner

6/10

Pleasant

17 Feb 2026

Marcus

Check in was painful, after waiting 10 mins for the receptionist to arrive, she was curt and a little rude.
Room is ok, but no heating, tried calling down to reception but no answer, a call back was made to me at 1000 at which point once awake I waited for an electric heater to be delivered.

6/10

Pleasant

08 Feb 2026

Ben

Rooms were outdated. Our first room was quite dirty until we were moved. Staff were friendly. There was a huge selection for Breakfast. Evening food was really nice. Pool was small and the changing rooms didn’t feel the cleanest. Steam room was broken

Leisure Partner

8/10

Excellent

30 Jan 2026

John

Clean room , great housekeeping , had an issue with the heating but was rectified before I returned that day - will be back ! Thanks

Business

10/10

Exceptional

29 Jan 2026

Mark

Clean and quiet room. the facilities are great!

Business

2/10

Poor

27 Jan 2026

Nigel

They presented us with a bill £130 over what was due, not only charging again for meal deal but not giving the credit for meal deal, so paying for food on top of prepayment.
The rib-eye steak my wife was given has to be the worst I have even seen, all fat and grizzle could not get a serrated knife through it. Also fat still white.
Finally, didn't get the alarm call we requested.
The reception staff were lovely, except for failed call.

Partner

2/10

Poor

24 Jan 2026

Anita

Room - Stayed for 2 nights and the bedroom had no heating. They didn't offer to move us to a new room, even though we upgraded to the deluxe. They said they would fix the heating and gave us a portable heater. We asked the following day and nothing was fixed. The room was freezing for our whole stay.
Also, the rooms are very dated and need refurbishing.

Food - Went for lunch at the restaurant and asked for a sandwich with bloomer bread. The bread was a thin piece of white bread. When inquiring about the bread, they ignored me and made me feel stupid for asking.

Staff - Staff were really friendly, besides the one who served us for lunch.

Leisure Family

10/10

Exceptional

22 Jan 2026

Stuart

.

Business

8/10

Excellent

22 Jan 2026

Angus

Overall a good hotel for short stay - walkable to local shops. Let down slightly by pool facilities as it’s also a members club, so very busy during swimming lessons each afternoon and the wrong time was posted in rooms for when pool was unavailable. However that was rectified with apologies, and was simply an error. Coffee at breakfast is from a machine which for myself was unpleasant. Room was excellent for price, and would use hotel again if in area.

Leisure Partner

10/10

Exceptional

18 Jan 2026

Sophia

Amazing 👏

Leisure Partner

4/10

Poor

12 Jan 2026

Robert

Forced to leave £50 deposit which was unrequired and on checkout told I was in a room with no heating! On late arrival to the room found the window vent open and radiator off, so a very cold night.

10/10

Exceptional

11 Jan 2026

Alice

Absolutely beautiful hotel, got checked in swiftly by Emily who was absolutely wonderful throughout our stay, very accommodating and nothing was too much to ask. We did have issues with heating but the gentleman on the night shift provided us with heaters that were more than sufficient heating our room up perfectly. Room was spotless, cleaned by Beti, thank you! Buffet breakfast was plentiful and filling, everywhere looked very clean and welcoming. We look forward to coming back again!

Partner

2/10

Poor

07 Jan 2026

Abhitanshu

Very bad experience

10/10

Exceptional

06 Jan 2026

Roger

Fantastic Hotel. You have to get used to the deposit thats requested upon check-in.. Great staff, Excellent breakfast, comfy beds! Top notch! *****

Business

8/10

Excellent

06 Jan 2026

Karen

Great staff and great value / spa was nice too

10/10

Exceptional

02 Jan 2026

Alison

Only went there to sleep between along journey. Very helpful staff. Clean and comfortable room. Slept really well. Quite a loud party was going on but receptionist ensured I had a room around the back of the hotel so I couldn't hear any sound.
Nice breakfast

Self

10/10

Exceptional

21 Dec 2025

peter

Room was excellent , spacious and clean , mini bar is complimentary too bed was very comfortable best nights sleep in a hotel for years

Leisure Partner

10/10

Exceptional

18 Dec 2025

Liz

Great hotel

Leisure Family

10/10

Exceptional

09 Dec 2025

Peter

Friendly staff at reception and rooms were in spotless and in excellent condition.

Friends_and_family Friends

8/10

Excellent

09 Dec 2025

Carol

Radiators weren’t fully working but they brought an electric heater to room . Towel rail wasn’t working although the hotel

2/10

Poor

02 Dec 2025

Sultanah

The facilities and hotel itself is quite dated. Breakfast options are extremely limited and cold with slow turnover of empty trays. This hotel is aimed at a certain age demographic, could do with modernisation. I had to cancel my second night stay and went to another hotel. Even a holiday Inn would’ve been fine. Not comparable to The Belfry in Birmingham which is stunning

Business_and_leisure Self

8/10

Excellent

30 Nov 2025

Diane

Everything was as I expected it to be. The staff were very polite, welcoming but not OTT. The room was clean and comfortable and the breakfast was good. Perfect for an overnight stop.

Partner

8/10

Excellent

28 Nov 2025

Kellie

The rooms were really nice and clean
A little on the chilly side but an additional heater was provided
Restaurant food was extremely tasty but what let down the stay was slow service . Plus one of the staff were being rude to another staff member in front of the manager and public which should of been dealt with

Partner

10/10

Exceptional

28 Nov 2025

Holland

Very friendly staff and an all round enjoyable stay.

Partner

10/10

Exceptional

27 Nov 2025

STUART

Nice friendly hotel. Room 202 was an excellent Deluxe Double with a huge bed. Very comfy!

Breakfast was very good even though the fried eggs were a bit hit and miss. You could ask for poached eggs though.

All in all a great stay and only a 30 minute bus ride into the city.

Local pub a short stroll away.

Friends_and_family Friends

10/10

Exceptional

26 Nov 2025

Alison

Love this hotel and am trying to stay whenever I'm in the area.

Business Self

6/10

Pleasant

24 Nov 2025

A

Hotel easy to find with plenty of free parking.
Room was not heated before arrival and did not change quickly when reception informed.
Restaurant closed too early for late arrival (9pm). Only alternative was slow room service.

Business

8/10

Excellent

24 Nov 2025

David

Everything!

Friends_and_family Family

6/10

Pleasant

23 Nov 2025

Karun

Reception staff are lovely and helpful. Rooms are lovely and well designed and laid out. Clean bathroom with a shower cubicle which is brilliant. Room lighting options are possibly the best I’ve experienced in a hotel. Really loved the room. Lovely breakfast team with such lovely welcoming staff and service. The not so good aspects were that breakfast was not relaxing as some staff were watching/standing each time I got food. Very very off putting.
I was staying for work but was my own booking at my cost as I just didn’t want to drive back home in the dark frosty evening especially so thought I’d go relaxingly the next day after doing some work at the hotel in room before and after breakfast and then in any space available after checking out. So I got a drink and worked in the space next to the restaurant dining as it was busy with lots of people doing work and meeting people. I sat there for 10 minutes and unknowingly the area was part of the restaurant so a member of staff came in (who was also part of breakfast team) and I could see she was counting tables etc so I said promptly please do let me know if and egff eg n you need to move. I was expecting to be told to move but not so curtly or abruptly. I was told 10/15 minutes please. Same thing could have been said politely respectfully. Just as I was being. Felt like school. Moved to another area which was never cleared from previous 2 guests tea/coffee for the 2 hours I was sat there. Went home with an unpleasant feel….

Leisure Self

8/10

Excellent

23 Nov 2025

Richard

nice room and leisure fasilities

Business

8/10

Excellent

20 Nov 2025

Kirstie

Good - clean - friendly, nice comfortable stay