Name: Arundel House
Address: Chesterton Road, 53, Cambridge, CB4 3AN, GB

10/10

Exceptional

26 Jul 2026

Jennifer

Friendly and helpful team - this is our second stay and wound definitely recommend to anyone looking to stay in Cambridge - centrally located and convenient walking distance to most everywhere you would want to go.

2/10

Poor

26 Jul 2026

Jane

My sister and myself stayed at the hotel last night, the room wasn't in the main hotel, it was across the car park.on entertaining the room it was old fashioned, this we could cope with. The problem was the room was boiling hot, it hadn't been aired. Windows all closed. It didn't look like at had been used for a very long time. It was late so we just went to bed, it was very noisy, definitely no soundproofing... The room was absolutely discussing, dirty, cobwebs, cracks in plaster. The bathroom was so dirty and not kept clean that we couldn't even have a shower. We have photos to show but I can't upload on here. I would like booking .com to contact me,please

2/10

Poor

26 Jul 2026

Steve

The hotel and location was good but the evening waiter's were very rude with a don't care attitude 😒

8/10

Excellent

18 Jul 2026

Carolyne

The position of the hotel was really good, nice views and in an accessible location. Good transport links. Everyone at the hotel was helpful, kind and warm. Nothing was too much. The food was lovely and reasonable prices. I especially enjoyed the Salmon in white wine sauce and Prawns with seasonal veg, it was scrumptious. I would definitely stay here again.

8/10

Excellent

17 Jul 2026

Linda

The hotel is in a great location, approximately 15 minute walk to the town centre and Kings College,
There is parking on site, which is payable for customers who have not booked directly through hotel website. Blue Badge holders park for free. Hang onto your parking ticket, as you'll need it to exit the barrier.
All the staff were friendly and helpful and were very accommodating with installation of oxygen concentrator and tanks for my husband's use.
Our large double room was spacious and clean, although there is no AC, so it was very warm, even with the window open. We took small portable fans which helped massively during the night.
The continental breakfast is mainly bread/toast, pastries and fresh fruit, with ham and cheese.
The shower was pretty powerful and shampoo and shower gel are provided.

Partner

6/10

Pleasant

17 Jul 2026

Peter

No T V to watch World Cup. Bar closed at 10.00….never experienced this anywhere else…really poor.

Partner

8/10

Excellent

16 Jul 2026

Jonathan

Clean and good value - large car park so no worries about parking!

Self

4/10

Poor

15 Jul 2026

Nicola

Unfortunately I arrived in the evening, restaurant was closed, bar was closed at 10pm on Saturday night. Room was so hot, window closed, no fan in a Heatwave! Tv did not work and kettle was dodgy only 2 tea etc of everything, one day room was not cleaned at all, breakfast was average.

2/10

Poor

13 Jul 2026

Mike

Booked in for 3 day visit, reception undermanned,,very dated, stair carpet thread bare, begining to think oops made a mistake.Entered my room the curtain was hanging off,the lampshades were stained and it was like sitting in a sauna, no aircon or fan. Asked for a refund and booked into another hotel.Good point was that they had no issue with the refund.Also if you book through a third party it's £18 a day parking.
Hotel well situated, but not for me.

Partner

6/10

Pleasant

13 Jul 2026

Randy

Nice room and location for the hotel. It was close to a lot of sites around Cambridge. We were there during a heat wave and the rooms had no air conditioning which made things super uncomfortable for sleeping.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Martin

Nice hotel, great location

Family_with_children

8/10

Excellent

10 Jul 2026

Michael

Good reliable British hotel just outside the university area. Several restaurants within walking distance. Place is old but relatively well maintained. There is a bar and restaurant on the premises.

6/10

Pleasant

09 Jul 2026

Michael

Check in was ok but ive never had to put a deposit down before being able to access my room

10/10

Exceptional

09 Jul 2026

Robert

The only issue we experienced was the number of steps to get to the reception area. Once we had registered access to the restaurant was on one level with our room. The breakfast was great and the evening meals were very good.

Partner

2/10

Poor

09 Jul 2026

Stuart

Dirty room, old soap left in bathroom, terribly understaffed, poor breakfast, no air con. Will not return.

4/10

Poor

08 Jul 2026

Joseph

Very disappointing experience. They forgot about me during the check in process. Carpet was thread bare n dirty in my room. And though I requested a lower floor room, I ended up on the 3rd Floor. The gentleman at the desk was very nice to help me up the stairs with my luggage though.

The real issue was that the temperature in Cambridge was mid 80s. And there was no fan in the hotel to be found. How much does it cost to buy a fan for each room in a hotel???

Cold coffee at the continental breakfast. I couldn’t wait to get out of that hotel

Self

2/10

Poor

06 Jul 2026

Andrew

Very poor reception staff. In a week that was the hottest on record they put me in the attic room and after requesting to move they suggest I was too hot from climbing the stairs. Requested a fan that was only given on the final day. Room they recoated me to had very poor ventilation. Do not stay in hot weather. Very poor staff service would not recommend. Plenty of other places in Cambridge that provide the minimum level of customer service.

Business

4/10

Poor

03 Jul 2026

Daniel

The room smell like damp and old, but they were clean. The hotel is very close to city centre and you have free parking if you book with them direct. Check their website fisrt.

Be aware of continental breakfast and is very poor, only few slices of cheese and single type of ham, nothing else to eat apart from cereals and jam. They can definetly make this better. They wanted to charge us £5.5 for a boiled egg.

Partner

8/10

Excellent

02 Jul 2026

David

Helpful staff, easy to walk into Cambridge, great service at breakfast.

Self

8/10

Excellent

30 Jun 2026

Sylvia

Rooms were basically clean; carpets, bedding great. However skirting, corners, behind sink were not dusted etc. It was mentioned that they were short on staff on the information sheet in the room. Rooms needed redecorating or painting the obvious bits.
Breakfast was great!
Staff very helpful.

6/10

Pleasant

25 Jun 2026

Erica

Staff was great. Very helpful. Breakfast was light and minimal. No A/C. Small fan in room did not help much. No lifts. Lots of stairs. Very narrow hallways to access rooms. Room was decent size. Carpet worn and stained.

Partner

6/10

Pleasant

24 Jun 2026

Bill

We have used this hotel on a number of visits to Cambridge. The on-site parking and convenient location are the main attractions. Parking this time was more expensive than I expected (£18). Minor maintenance issues in the room. Don't be late for breakfast - they clear the buffet at 9:30 sharp.

Friends

4/10

Poor

24 Jun 2026

Hasmukh

No air conditioning or fans
Being disabled had to use stairs for our room on 1st floor

8/10

Excellent

21 Jun 2026

Lesley

Continental breakfast better than expected

Family

6/10

Pleasant

21 Jun 2026

Ravinder

It’s okay

Family

10/10

Exceptional

20 Jun 2026

Helen

It's a perfectly positioned hotel opposite the.river Cam and parkland, a few minutes walk from town. My room was in alovely turret with a high view, a deep bath, a huge bed, ample space and desk. The breakfast was great. The staff responsive, unobtrusive and friendly. I had a fab stay.

Self

8/10

Excellent

10 Jun 2026

Brenda

Location

Family

6/10

Pleasant

08 Jun 2026

Mary

Very good location. Good food. Restaurant staff very courteous, efficient and helpful. I’d particularly like to commend Basil.
But reception staff didn’t have any local knowledge (eg the whereabouts of Tourist Information, for example
Car parking charges are extortionate but if you book directly with the hotel it’s free.
This isn’t easy to navigate before arry

4/10

Poor

05 Jun 2026

MICHAEL

This hotel is very very tired. We were upgraded. Not sure what we got for that, as we were placed in an area of units at the back of the hotel. The room size was ok for the two of us. However, it all went down hill from there.
The carpets are very old and stained. The room had only a double bed, not queen or king as you might expect. The bed and linen were clean though.
The bathroom was totally unacceptable. There was mould on the tiles and in particular the showerhead was covered with it. Disgraceful.
Breakfast offered was simple and it was ok. What you would expect from a 3 star.
Inside main hotel, it looked like it hasn’t seen any remodelling for 40 years. Very tired.

Partner

10/10

Exceptional

04 Jun 2026

Justin

Lovely stay at Arundel House. Staff were very helpful, especially lovely lady at check in. Continental Breakfast was good and location perfect for walking Cambridge

Partner

4/10

Poor

30 May 2026

Beverly

Our room was on the first floor and there was no air conditioning so the room was unbelievably hot. We opened the windows which made very little difference and to add to our discomfort we were subjected to the noise of the traffic and rowdy passers by.
We were actually thinking of driving home at 2.00 as it was impossible to sleep.

Partner

8/10

Excellent

28 May 2026

Benjamin

All good apart from the tiny bed. Excellent location and a generally comfortable stay.

Also don't be hoodwinked by the lure of free parking if you book direct, the cost is inflated by the price of parking so no gain and no hotels.com points!

Friends_and_family Friends

8/10

Excellent

25 May 2026

Dawn

The property is a bit dated decor and furnishings could do with upgrade. The entrance to reception could do with the door painted and the flag stones and steps power washed. The rooms were clean and bedding good. The staff were lovely. The hotel is in a good position to explore all of the attractions.

Friends

4/10

Poor

25 May 2026

Richard

Location great. However, from what looks like a nice Victorian hotel from the road and the public areas, the accommodation itself was very poor. Fraying furniture, yellowing installations including the phone, which didn’t work. No air-con or fans available on the 30c hottest day of the year. The room was an oven and we had little sleep. Add to that, the bar and restaurant were closed and £16 for the pleasure of using their own parking! Continental Breakfast was passable, ignoring the squashed croissants, albeit for the price I would have expected a full English without the £25 supplement for the two of us. I think my overall conclusion is this could easily be 5*’s with a bit more attention to detail and not just relying on its location to sell rooms. Disappointing.

Family

8/10

Excellent

23 May 2026

Samuel

The room was clean and spacious. However the continental breakfast options were lacking.

Family

4/10

Poor

20 May 2026

Barbara

No butter at breakfast for 2 mornings

Friends_and_family Friends

10/10

Exceptional

08 May 2026

Thomas

Good breakfast selection good location

Business

8/10

Excellent

06 May 2026

Carlene

Convenient location and parking. Love being on the river and Jesus Green. Property is clean and functional, albeit dated and basic.

Friends

2/10

Poor

04 May 2026

Libby

The room was ill kempt and dirty. I crotch this with the receptionist whi asked me to email them with the photos. To date I have had no response.

Self

8/10

Excellent

02 May 2026

Leendert

Great location. Close to the punting locations. Tight halls and long hike with multiple stairs to our room. Other hotels had loaner electrical adapters but here they didn’t. They only sell them but were out when I needed one. Room was clean enough but as cold as the staff.

Family_with_children

10/10

Exceptional

23 Apr 2026

Robert

Great location.

Friends

2/10

Poor

18 Apr 2026

Linda

It isn’t so much the property that is the problem, it is the staff annd operation. I waited 4 hours for a room, the staff was unhelpful and uninterested, the central heating was not turned on until 1700 hrs so the room was cold, the restaurant food was basic and unappealing. Most confronting was the hotel’s policy that guests cannot order in takeaway - that policy was not mentioned on its website or the Expedia property description.

Self

6/10

Pleasant

14 Apr 2026

Victoria

We stayed for two nights in a quadruple family room. The room itself was quite dated, although it was clean overall. There was some dust underneath the pull-out bed, which could have been addressed more thoroughly. On a positive note, the double bed was very comfortable, and the blackout curtains ensured a great night’s sleep.

The in-room facilities were good, with a nice selection of tea, coffee, and hot chocolate. The bathroom was clean, and the shower was powerful, which was a real plus.

The hotel as a whole could benefit from some refurbishment, as there were signs of wear and tear, including ripped wallpaper in some of the public areas.

We really enjoyed the continental breakfast, which offered a good variety including cereals, yoghurts, croissants, spreads, ham, and cheese. The catering staff were friendly and clearly worked hard to keep everything well stocked.

Overall, the location is perfect for exploring the Cambridge on foot.

4/10

Poor

13 Apr 2026

Simon

The moment we entered the building it was like going back to the 1970's. To say a little TLC required is an understatement. Check in very slow. Our was in a separate wooden building smelling very fusty. Room was very old and basic. Shower cubicle door was very difficult to open and close and ended up coming off it's runners. This was reported to staff who said they would sort it out. After returning to the room some hours later it was obvious that nothing had been done. After complaining again we eventually got a new room which was better. The continental breakfast was less than adequate. Avoid !

6/10

Pleasant

11 Apr 2026

Stuart

A bit dated Misleading photo- there is a wide road between hotel and river
Easy walk to Centre
Mould round conservatory windows and bathroom shower
Staff pleasant but no sign at anytime of any management Perhaps that’s why details are not observed!

Partner

8/10

Excellent

05 Apr 2026

Sayantan

Breakfast was ok but the continental one did not have any option for non meat like eggs ,chicken etc.only option was red meat.Room was clean but the duvets had human hair which means the cleaning was not done well.Another thing which we did not like was the continental breakfast people were asked to move to another side carrying food.The location was excellent and hotel was clean and neat otherwise..we paid around 114 per night which could have been bit less

Family_with_children

8/10

Excellent

04 Apr 2026

Carol

Room was clean and very quiet. Check in good, staff very polite. Continental breakfast included. Plenty of hot water. Could offer choice of pillows as pillows were a bit hard. Bar offered happy hour between 6-7pm.

Hotel about 5 mins walk to town center.

Partner

6/10

Pleasant

03 Apr 2026

charles

They charge minimum £18 for parking if you book through a third party like Expedia, however the parking is free if you book direct with the hotel.
We went down for breakfast just after 9.30 on Good Friday morning to be told the breakfast finished at 9.30 even on bank holidays so no breakfast for us despite paying for it. Shocking attitude!!

8/10

Excellent

29 Mar 2026

chi hang

The family room was spacious, which was great for our stay. However, we were not aware in advance that there is no lift, which may be inconvenient for some guests.

The room was clean, but the furniture appears quite dated and could benefit from refurbishment.

We were also surprised to find that there was no proper shower head in the bathroom. In addition, the hot water supply was insufficient, as it was only enough for two people to shower.

Friends_and_family Family

6/10

Pleasant

22 Mar 2026

Jo

Good location, but very tired and dated hotel. Breakfast poor and basic. Disappointing for the price paid.

Friends

10/10

Exceptional

20 Mar 2026

Rowan

It was a lovely location and very easy to walk into the city centre

Self

8/10

Excellent

13 Mar 2026

Frances

No shops but lovely view of the river

Friends

10/10

Exceptional

10 Mar 2026

Linda

Great location, great staff. Bar is open noon to 3 on Sundays. Wish it was open Sunday evenings, but several pubs within walking distance. Wouls stay there again!

Self

6/10

Pleasant

06 Mar 2026

Tracey

Great location
Property looks a little tired
Breakfast a bit chaotic

Partner

8/10

Excellent

04 Mar 2026

Peter

Good view of Jesus Green and easy walk into college area

Partner

10/10

Exceptional

05 Feb 2026

Patricia

Nice and clean room. Nice bed. Good staff.

Partner

8/10

Excellent

01 Feb 2026

Colin

Spacious room, comfy bed and powerful shower. The staff were friendly. The continental breakfast was sufficient for me; although the full English is available as an add-on. Floorboards were quite creaky; but this is to be expected in an old building and it didn't stop me from getting a good night's sleep.

Leisure Self

8/10

Excellent

25 Jan 2026

Paul

Staff were excellent and welcoming.

10/10

Exceptional

21 Jan 2026

Chi

Very nice hotel, good location to visit Cambridge.

10/10

Exceptional

17 Jan 2026

Malgorzata

Charming. The room was small but clean and comfortable. Nice continental breakfast included in price of the room. Walking distance to the university and center.

Business

10/10

Exceptional

05 Jan 2026

Robert

Yes

8/10

Excellent

27 Dec 2025

Rob

A wonderful hotel at a very reasonable price.
Helpful staff, clean rooms, plenty of hot water, tea and coffee in the room and a breakfast included. The pictures don't do this place justice. Yes, it doesn't look as modern as other hotels, but this is part of its charm. Definitely worth a look.

Friends_and_family Family

8/10

Excellent

24 Dec 2025

Matthew

Family room was spacious and interesting, offered as attic conversion. Great view. Lacked a shower. Bar area is very lived in but comfortable.

Friends_and_family Family

4/10

Poor

19 Dec 2025

Jo

Reception staff very helpful. But it wasn’t clear enough during booking that car parking is charged at £18 overnight if not booked directly.

Leisure

6/10

Pleasant

13 Dec 2025

Simon

Restaurant food was good. Breakfast was stock continental fare. The staff were very professional and friendly. What lets it down is the decor and cleanliness. The blind in my bathroom was mouldy and it doesn’t look like the place has been decorated since the 80’s. This is even more annoying when you consider the price. I paid almost £500 for 2 standard doubles and they weren’t worth half that. Would go again but only after a major revamp.

Business_and_leisure Family

10/10

Exceptional

12 Dec 2025

SP

Rooms were clean and comfortable
Good shower

Friends_and_family Family

10/10

Exceptional

11 Dec 2025

Kieron

Was a nice room to stay in.

8/10

Excellent

11 Dec 2025

Matthew

Convenient location, friendly staff, tasty breakfast. I loved the Christmas decorations!

8/10

Excellent

10 Dec 2025

Marcus

Great location, easy to find and nice relaxed hotel

Leisure Family

4/10

Poor

07 Dec 2025

Roslyn

The room was cold. I was outside at 1am for 2 minutes knocking on the door. I had to wait for 40 minutes at 1 am for the booking to show in their system.

Leisure Self

6/10

Pleasant

06 Dec 2025

Peter

Hotel a bit tired. Everything there, and busy, so one or two more staff would have helped.

8/10

Excellent

05 Dec 2025

sinead

Very clean. Good food for dinner. Lovely Xmas decorations. Helpful staff. Good basic breakfast. Cosy warm room.

8/10

Excellent

01 Dec 2025

Sharon

Warm and comfortable. Near to the centre.

Leisure Partner

10/10

Exceptional

30 Nov 2025

Alison

Room was lovely - clean, comfortable & everything we needed. Staff were courteous & the breakfast was good. Just what we needed.

10/10

Exceptional

29 Nov 2025

VERONICA

Pleasant staff all were friendly. Hotel close to town centre which is an easy walk.
Would definitely recommend and will stay again next time we visit Cambridge.

Leisure Partner

10/10

Exceptional

29 Nov 2025

Stephen

Very enjoyable stay. Staff were excellent

10/10

Exceptional

28 Nov 2025

Vien

Na

8/10

Excellent

26 Nov 2025

Andrew

Overall a very pleasant hotel with modern decor. Did not provide free car parking because we booked through Hotel.com. No lift and quite steep staircases. Had to ask twice for decaf tea bags for the room. Minor defects in room included bathroom door lock not working, shower door not quite closing, TV only tuned for some freeview channels - not all. Only provided continental breakfast in price which was adequate. Benefit was overlooking the river Cam with a quick walk across the green into the city centre.

Partner

6/10

Pleasant

25 Nov 2025

Paul

Everything was fine, with the exception of the rooms temperature. It was feezing in the night, so didnt sleep that well.
I did inform the reception staff, but until double glazing is put in, i fear this will not improve !!

8/10

Excellent

23 Nov 2025

Keith

A very pleasant stay next to the river and a stones throw from Jesus common

Friends_and_family Family

8/10

Excellent

23 Nov 2025

Jennifer

An enjoyable stay in a dated but clean and friendly hotel. Although hotel advises short staffed, the staff were friendly and willing to do what they could.
Certainly would stay again. Great location.

Friends_and_family Friends

8/10

Excellent

16 Nov 2025

Jacqueline

This is just the sort of hotel we like to stay in -

6/10

Pleasant

16 Nov 2025

Keri

Facilities very outdated , tv ,hairdryer etc .breakfast average

Leisure Family

10/10

Exceptional

12 Nov 2025

Tracey

The room was lovely and clean and the staff were friendly and welcoming. The team in the restaurant were great

Leisure Partner

10/10

Exceptional

08 Nov 2025

Clare

The large twin room was spacious and spotless. Very comfortable beds. We had an amazing view of the river from our large bay window. Although we don’t live too far away, it was ideally located for a special occasion we were attending in Cambridge.

Leisure Family

10/10

Exceptional

08 Nov 2025

Claire

Good value

10/10

Exceptional

29 Oct 2025

James

The room was spacious with bay window looking out over the river.
All the facilities are in excellent condition.
We have been travelling for over 2 months and this is the best accommodation we have had
Can not fault it , highly recommend

Leisure Partner

8/10

Excellent

28 Oct 2025

Janice

Great location, comfy bed, good shower.

Partner

4/10

Poor

28 Oct 2025

Jamie

Tired, worn, dirty in spots. We called about our remote control twice, then they came and took it. They never returned with another one.
Nice staff, though.

Leisure Partner

8/10

Excellent

26 Oct 2025

Julia

Good service, clean room, good breakfast, plenty of car parking. Easy location to walk into the city

Leisure Partner

8/10

Excellent

26 Oct 2025

Martin

Al though breakfast was chaotic the food fine. However I was very disappointed in having to pay £18 for parking because I booked through your site. I thought that expensive, and nowhere was it advertised when I booked.

Leisure Partner

10/10

Exceptional

20 Oct 2025

Kieron

Great hotel

Nice cozy room, with comfortable bed.

Business

6/10

Pleasant

20 Oct 2025

Paul

High parking charges when booking through Expedia. The hotel didn't respond to my query about parking beforehand. The carpet was dirty and worn in areas. Skirting boards etc. were dusty. Quiet. Good selection for included continental breakfast.

Leisure Family

10/10

Exceptional

14 Oct 2025

graham

Perfect for a weekend trip to cambridge - slightly 1980s especially at breakfast.

Partner

8/10

Excellent

12 Oct 2025

Hannah

Clean large room. Friendly staff. Hotel in a nice area.

Leisure Partner

10/10

Exceptional

11 Oct 2025

Janet

I had a problem with my booking and Cullen was incredibly helpful and patient

Leisure Partner

8/10

Excellent

11 Oct 2025

Jasbier

Excellent for a one night stay

Stayed for concert in centre, so served our purpose. Continental breakfast included. Staff friendly and helpful when we told them we were vegan and is there Oat milk in the room for tea and coffee and was immediately provided with Oat milk.

Partner

4/10

Poor

10 Oct 2025

Mark

The hotel served the purpose so we could attend an early appointment in Cambridge. Unfortunately at no point during the booking process was it made clear that parking was not free! A direct booking gives you free parking. Booking through a third party agent you pay, so in effect you do not save anything!

Business Family

8/10

Excellent

05 Oct 2025

Sharon

Perfect for a night or two. Close to the river and only a short walk into the city. Our room was small but had everything we needed and breakfast was good. Would definitely recommend.

Leisure Partner

2/10

Poor

03 Oct 2025

Margaret

Hu