University Arms Hotel

United Kingdom , Cambridge
Cambridge, Regent Street, 1
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100 reviews shown

10/10

Exceptional

28 Feb 2026

Katharine

We always enjoy our stays at this lovely hotel. The staff, especially the concierge, are always 100%.

Partner

10/10

Exceptional

22 Feb 2026

Lucy

Fabulous location, friendly efficient staff… the perfect weekend get away!

Partner

10/10

Exceptional

18 Feb 2026

Libby

Room was enough for a night
Staff were all lovely and accommodating we had a free cocktail due to it being our 1st wedding anniversary.
And we have both agreed we will stay at the university arms every other year for our future anniversary’s

Partner

10/10

Exceptional

15 Feb 2026

Dan

Staff incredible beautiful hotel cambridge lovely well be back.

Partner

10/10

Exceptional

24 Jan 2026

Katherine

Yes

10/10

Exceptional

06 Jan 2026

Roger

Beautiful room, friendly staff.

Leisure Self

6/10

Pleasant

05 Jan 2026

Celeste

The room was over heated. The TV casting was unusable which we were not warned about and were very disappointed as we weren’t able to watch films in bed as we’d hoped. I requested a bath ahead of time and dint get one. We went for a drink in the bar which was chaotic, overrun, it was impossible to be served, other guests were complaining and the staff were squabbling. We didn’t get a menu for 30 minutes and had to go up to the bar to order. Drinks of course took forever. Disappointing experience, the room didn’t feel up to the price standards either, and had wall markings. I left feeling underwhelmed, the experience was subpar.

Partner

8/10

Excellent

21 Dec 2025

Kelly

The grout in the bathroom was cracked, crumbled and missing in the shower flooring where you stand. Als, there was hard water buildup on the waterfall shower head.

Partner

6/10

Pleasant

12 Dec 2025

Donna

The hotel is a classic old fashioned hotel with a large portico as you enter. It has a very modern yet classic feel and staff were very helpful. Opted for an upgraded room which overlooked the park. Furnishings were minimal and in comparison to other hotels I have stayed at were a bit tired and stains on carpet which was a bit surprising given it’s status.

Car parking at hotel was good and location is perfect as it is central Cambridge.

Overall worth a try but personally not sure I would rush back. The main concern was on payment, reserved the room through Expedia and handed my card when booking in and on check out was told the excess would be paid back into my account. However, the hotel charged my other card from Expedia that I had used to reserve. Thus have a pre authorised amount taken from one account and the full amount taken from another card. On calling the hotel they were not very helpful and said they had no record of the pre authorised debit.. even though I had the receipt. Now have to wait up to 30 days for the money to come back into my account. So warning. Just make sure you are clear on where they are debiting your money

Leisure Partner

10/10

Exceptional

05 Dec 2025

Camilla

Bar and restaurants fantastic. Lovely ambience with the hotel especially for Christmas

6/10

Pleasant

05 Dec 2025

Ian

We had a pleasant stay with a couple of frustrations.

Our room wasn’t ready for 4pm so had drinks in the bar but very expensive, wouldn’t have hurt the break to stand the first round as an apology for not being ready.

When we got to the room it was lovely and spacious but it was very cold the AC was set to 19c we whacked it up high but it took over 5 hours to warm up enough to be comfortable very frustrating!

We had a long day shopping and so opted for room service, they had run out of the Gin we ordered and it took 3 trips to deliver our order.

We settled in to watch some TV and relax in the chilly room but it was a very old TV with no modern entertainment like Netflix etc when we had intended to watch a ln Xmas movie.

We slept well and breakfast was lovely.

Pretty big queue to checkout but w head to do in person because of room charges etc.

We enjoyed the stay and the hotel is beautiful and location brilliant but expected a little more for our money.

Partner

10/10

Exceptional

04 Dec 2025

Emmanuel

Great place hit all the notes

6/10

Pleasant

24 Nov 2025

Hayden

I am a Cambridge resident and have visited the University Arms many times over the years. On this occasion I was staying the night to attend a charity function. The hotel is lovely, sadly not as architecturally grand as it was pre-fire. Service was excellent a room well appointed. The issue was the room temperature which remained between 23-24 degrees all night with no way to change the settings (centrally controlled). This resulted in a very uncomfortable night with little sleep; at one point I considered checking out and getting a taxi home.

I do not generally leave negative reviews, however, as it has been over a week and the hotel has not taken the opportunity to contact me to discus, it seems appropriate to leave a review.

Business Partner

8/10

Excellent

03 Nov 2025

Gordon

The thermostat in the room was not quite functional. It became hot and then cold.

The maid service one day missed replenishing a number of things, but they brought the supplies when we called and gave us some chocolates.

We forgot about things in the safe, and they called us and arranged to send back the items. This part was very good.

Leisure Partner

8/10

Excellent

03 Nov 2025

Mark

Loved the Art Deco illustrations throughout the public areas. One of the best designed art hangings I’ve seen outside a museum!

Loved my view over Parker’s Piece of students cycling to lectures and playing sport.

Staff were generally very kind and helpful.

Self

10/10

Exceptional

28 Oct 2025

Adedayo

As usual, excellent stay. Attentive staff, clean room, amenities etc.

Kudos to concierge for getting me an EV charging spot in the car park
Ant the superb restaurant manager who very calmly solved the problem with the restaurant booking for our group on the saturday eveing

Leisure Friends

8/10

Excellent

07 Oct 2025

Helen

Service in bar and restaurant slow on this occasion.

Partner

8/10

Excellent

05 Oct 2025

Katharine

It is beautifully decorated, but need to keep up with the maintenance to keep it at the right level. eg carpets are pale and starting to look stained.

Partner

10/10

Exceptional

30 Aug 2025

gary

Great location and nice rooms.

Leisure Family

10/10

Exceptional

24 Aug 2025

Keith

We loved the hotel and the room, one thing I felt wasn't customer focused was a pre£35 charge for having a pet ( fine after if she fouled but usually it's complimentary or £10), and£40 overnight parking. Excessive. Everything else was superb.

Leisure Pet

10/10

Exceptional

24 Aug 2025

Claire

Wonderful

Beautifully appointed hotel, excellent service great location

Partner

10/10

Exceptional

27 Jul 2025

Emma

Very friendly staff. Beautiful hotel.

8/10

Excellent

25 Jul 2025

Dimitrios

Nice hotel. 15 minute stroll to the centre.

Leisure Family

10/10

Exceptional

16 Jul 2025

Chris

Great hotel, very conveniently located however, we were a little disappointed with the restaurant. We’ve stayed there before and had a wonderful dinner at the restaurant but this time it was a little disappointing unfortunately

Partner

10/10

Exceptional

14 Jul 2025

Robin

I’ve stayed here many times. I went for Room 202 which was nice and quiet. I would stay again.

Business Self

6/10

Pleasant

11 Jul 2025

Emmanuel

Food at the Tavern is truly amazing.
Rooms aren't great - curtains don't close properly so you get woken up early. Also, no sound insulation so we can hear every step from the person staying the floor above. Breakfast options are very limited.
Drinks/mocktails at the bar are not great - too sweat.

Friends_and_family Family

10/10

Exceptional

08 Jun 2025

wade

Lovely hotel with excellent staff. Appreciated the complementary walking tour with guide Tony.

Partner

8/10

Excellent

06 Jun 2025

Mark

Nice location next to the park. Cambridge is small so the main hotels are all close. Room was big but finishes a bit worn. Shower was nice size. Breakfast was nice

Leisure Family

10/10

Exceptional

28 May 2025

Matthew

Modern central location with the river about a 15m walk away.
Comfy beds, and quiet in a high room.
Breakfast at £25pp is expensive for hot buffet, and doesn't include cooked items on menu which are a further £13 or so.
Limited parking on site at £40/day, or within 7 min walk across the green at around £25/day (EV chargers here).

Leisure Partner

10/10

Exceptional

26 May 2025

Katharine

This is a first class hotel, beautifully designed and with superbly comfortable beds. The staff are uniformly helpful. We have stayed several times and look forward to coming back - it's a wonderful treat.

Leisure Partner

10/10

Exceptional

24 May 2025

Raymond

Fabulous Hotel and Experience

The University Arms is truly a fabulous experience. For us the staff were attentive and friendly. Alway available to help. The breakfast experience was the one of the best. The staff have a great team spirit to watch.

Partner

6/10

Pleasant

06 May 2025

Forouzan

It used to be a very nice hotel with an outstanding breakfast buffet and service. The second time I went it was not the same and the 3rd time now, I’d rather go somewhere else !

10/10

Exceptional

21 Apr 2025

Kerry Leanne

Excellent service, spotless, spacious room, great food. Close to amenities. Highly recommend.

Leisure Partner

6/10

Pleasant

14 Apr 2025

Robert

Room not maintained

Although the hotel was welcoming we were disappointed about some minor things. In our room 431 the bathroom door had water damage to the bottom causing it to swell and paint to peel. The toilet flush was not working well. The left hand bedside light was not working. Only two teabags and one portion of milk for tea in the room. All of which was a shame for the money we paid.

Partner

8/10

Excellent

11 Apr 2025

Caroline

We had a lovely stay. The room was lovely, clean & comfortable. The staff were very friendly and helpful.

Partner

10/10

Exceptional

10 Apr 2025

Kate

A very comfortable stay. The staff are very helpful and friendly. Great location for seeing everything.

Leisure Family

6/10

Pleasant

03 Apr 2025

Robert

Could be great, let down by simple things

Breakfast is very bad value. Streaky bacon is only the first of many issues. WiFi slow and blocks some VPNs. Low water pressure. One lift broken, the other enraging.

Staff are great and if you can get over the unnaturally long pillows the beds pretty comfortable too.

Apparently charged me a tenner to upgrade my room without checking with me first.

Typically vexing hotel TV.

Business

8/10

Excellent

26 Mar 2025

Stephen J

Good hotel, very helpful staff, reasonable location 10-13 minute walk from the center of town and the Backs. Didn’t try the restaurants or bar.

Partner

4/10

Poor

02 Mar 2025

Verified traveler

A very shoddy experience in too many ways.

Was the manager \"working from home\", we wondered? To list but a few points: The shower was jammed on cold; the basin plug didn't work; there was just enough milk for a cuppa at teatime or a coffee in the morning but not both (a cunning ploy to drum up charges for room service, perhaps?); the room was cold and smelled of damp; the main lamp didn't work; nearby plumbing was noisy all night; the carpets were badly-fitted and frayed; only coco-pops and bran flakes were available at breakfast - everything else having run out by 09:30; the cooked breakfast was either dried-out (mushrooms), finished (eggs), soggy (hash browns) or cold (baked beans); tables were filthy and uncleared; cutlery, when it eventually came, had to be sent back as it too was filthy and my fork still gooey with somebody eles's food; we had to queue both to check in and check out; the pillows were like bricks; no turn-down service was provided; etc. etc. An irritatingly over-priced and utterly underwhelming visit. A 10 minute walk to the nearest parking didn't help either.

Partner

8/10

Excellent

21 Feb 2025

Nick

Night away with friends

Stayed here for a friend’s birthday celebration, rooms great, service in the cocktail bar was very slow. And not being able to be served at the bar, only table service was a pain.

Partner

10/10

Exceptional

16 Feb 2025

Karen

A great place to celebrate my 60th birthday. The staff were friendly and very helpful. We simply had a perfect time and will be back soon

Leisure Friends

8/10

Excellent

02 Feb 2025

Verified traveler

Good location

Initially allocated a rather drab room with badly stained/damaged carpet - unacceptable as the hotel was not fully booked. On contacting reception about this, we were kindly moved to a much nicer room with a park view.
Enjoyed the underfloor heating in the bathroom, quality bedding and windows that you can open to let in fresh air.
Missed having a bathtub as most rooms only have a shower.
Cleaning could be improved as the chaise was stained - rather off-putting.
Overall a nice stay in beautiful Cambridge

Partner

8/10

Excellent

26 Jan 2025

Nigel

The hotel is good, but the rooms could use some renovation. Staff were fabulous.

Business_and_leisure Partner

10/10

Exceptional

18 Jan 2025

Katharine

Our second stay here recently and, honestly, it's a superb hotel. The staff are well-trained and uniformly excellent, the rooms are beautiful, recently refurbed, with wonderful beds and gorgeous bathrooms. We can't fault it and look forward to our next visit.

Business_and_leisure Partner

8/10

Excellent

06 Jan 2025

Reece

Great location, very friendly staff everywhere, excellent breakfast with plenty of gluten-free options that we weren't expecting. Nice Krups coffee machine in room and small fridge, lovely shower.

A few niggles with the facilities - bathroom vent did not extract quickly when steamy - there was a switch outside the bathroom which did nothing. One of the bedside lamps did not work at all. Youtube showed on TV as an option but did not work. There weren't many TV channels either, you could get a lot more with standard Freeview.

Would recommend to others as a lovely historic building in the centre of town, it smells amazing and we slept amazingly.

Leisure Partner

6/10

Pleasant

02 Jan 2025

Verified traveler

The hotel itself is lovely, well decorated and comfortable. The service however was quite poor. The staff allocation was very odd - check in took ages because there was only one person on the desk, and there was only one bartender making drinks on a very busy evening - it took nearly half an hour to get two drinks. Not what you would expect from a luxury hotel, and no apologies.

Partner

10/10

Exceptional

27 Dec 2024

Khaled

Very pleasant staff and charming facilities befitting Cambridge where I was a student in the 1960s

8/10

Excellent

01 Dec 2024

Anne

Not as old school luxury as I thought

Stayed overnight as visiting with a friend. I think I was expecting the room to have have a little more old school luxury . I’d upgraded to a king room.

All that was in the strange shaped room was a bed, desk and a random settle without the back. I had thought there would be an occasional chair, but maybe I was expecting too much.

Bathroom was lovely and sizeable
Nice wardrobe with tea and coffee, unfortunately the milk was off which destroyed my chance of a nice cup of tea in bed.

The bed though. It was divine. I like firm beds but this one was perfect and the bedding was good quality.

Room was quiet although right by stairs.

Aircon was not adjustable except to turn it on and off but the temperature was ok.

Their idea of 24 hr room service needs work. Sandwiches!

The lifts can take forever to arrive and I didn’t like that they appear not to have service lifts so you end up sharing with all manner of things.

All in all a nice first experience but I don’t know if I’d stay again.

Self

10/10

Exceptional

29 Nov 2024

Laura

Nicest hotel in Cambridge

My favorite hotel in Cambridge. Good location, stylish rooms, nice staff, good food and drink options.

Business

10/10

Exceptional

27 Oct 2024

Emma

My stay here was fantastic. It exceeded my expectations is pretty much every way, including luggage being taken up to my room so it was waiting for me when I was ready to check in. Breakfast was great and the wait wasnt very long at all for the meals being freshly cooked. The only downside was that the bed was hard as a rock, and i prefer a softer bed. I would recommend this hotel!

Leisure Self

10/10

Exceptional

17 Oct 2024

Panagiotis

Friendly and accommodating service, the team was always helpful and efficient. Great interiors and location.

10/10

Exceptional

13 Oct 2024

Katharine

This really is a world class hotel, beautifully decorated with wonderful beds and bathrooms.

Leisure Partner

10/10

Exceptional

07 Oct 2024

elliott

Love this place

Friends_and_family Friends

8/10

Excellent

06 Oct 2024

David

Nice stay

4/10

Poor

05 Oct 2024

Robin

The good, the bad and the ugly

Great hotel. Friendly staff and excellent location, but air cond' in my room didn't function well and moved from 14 degrees (very cold) to about 27 degrees (very hot) after three calls before I finally turned it off at 2.30am. Terrible night's sleep as I had an early start. Fortunately, we have a choice. I got a sense there were issues with the technology as other issues were happening.

Business

4/10

Poor

11 Sep 2024

Simon

Shower door didn’t close which meant bathroom flooded.

Leisure Partner

10/10

Exceptional

09 Sep 2024

Paul

A lovely hotel that's very convenient for everything in Cambridge. The rooms are comfortable, the bathroom is spacious and well-equipped.

10/10

Exceptional

26 Aug 2024

Ralph

Business_and_leisure

10/10

Exceptional

07 Aug 2024

Kathryn

Great place - 100% recommended

Great location - nice hotel nice bar helpful staff - oh and free bikes to tour

Business Family

10/10

Exceptional

08 Jul 2024

Tina

Excellent facility.. Limited parking and tiny forecourt.

10/10

Exceptional

07 Jul 2024

Mary

Just wonderful. Old school charm with modern finishes.

10/10

Exceptional

06 Jul 2024

Ruth

I found this hotel to be just what I'd like a hotel to be. The bathroom was luxurious, the bed comfy, the service at breakfast and for evening drinks was speedy, polite and comfortable. It was a modern hotel with really traditional standards.

Leisure Family

8/10

Excellent

30 Jun 2024

David

Overall the hotel is a nice play to stay, with beautiful decor and comfortable rooms. It is well located, being walking distance to the centre.

However it is let down a little by some staff.
We were hurriedly checked in on arrival and given no information on where to find the lifts, where our room was located, dining information etc.

Yet later on when I wandered around looking for the car park , the young man on Concierge greeted me with a smile and I insisted on taking me there, and then give me a complete tour of the facilities.

There is parking under the hotel. Not cheap at £40 for the night, but very convenient.

Service is slow in the bar, and I had to walk up to pay my bill after waiting too long for a waiter to come. Little things, but when you pay a premium to stay at a good hotel, you do expect a premium service.

I would stay again. The hotel just needs to get the staff better trained.

Leisure

10/10

Exceptional

23 Jun 2024

Deborah

Great hotel and restaurant!

Business Self

8/10

Excellent

19 Jun 2024

Mandeep

I enjoyed the convenience and accessibility of the property to everything. Centrally located and very classy and traditional property.

Business_and_leisure Self

4/10

Poor

16 Jun 2024

Jonathan

One should be aware that the “cosy”
room is really the lowest grade they have. Either you like the pretend Olde-World or not, but I wasn’t quite expecting the back end room, where actually there was virtually no GSM signal, where they tried hard to block out the “view”. I have stayed in several Cambridge hotels and there are better ones than this.

Business Family

2/10

Poor

04 Jun 2024

Robert

Very customer unfriendly

10/10

Exceptional

30 May 2024

Jennifer

Thank you Charles for all of your help and suggestions

Friends_and_family Family

10/10

Exceptional

23 May 2024

Cathy Aaron

Lovely hotel. Great location, staff was great. Will definitely recommend this hotel.

Friends_and_family Family

8/10

Excellent

22 May 2024

Mark

Lovely stay. Would recommend.

Leisure Partner

10/10

Exceptional

20 May 2024

Steve

Renovated old building located on city green close to colleges and shops. Ideal spot to see Cambridge.

10/10

Exceptional

12 May 2024

Deborah

Lovely hotel, friendly and helpful staff.

Leisure Family

10/10

Exceptional

09 May 2024

Benjamin

Great place to stay in Cambridge

Business Self

10/10

Exceptional

30 Apr 2024

Dana

Exceptional staff, very helpful! Great room near Pembroke College!

Friends_and_family Family

10/10

Exceptional

03 Mar 2024

Alejandro

A beautiful hotel in the historical center of Cambridge.

Business_and_leisure Self

10/10

Exceptional

29 Feb 2024

Emelie

6/10

Pleasant

21 Jan 2024

Shelagh

Very dark dingy room. No mirror above dressing table. Television on a side wall so couldn’t be seen from the bed.

Partner

6/10

Pleasant

04 Dec 2023

Emma

This hotel has so much potential but it just comes up a little short. We enjoyed our stay, the bar area was lovely, room room for improvement.
- Communication - I was in contact with the hotel in advance to ask about parking, they just ignored me until after we stayed - poor. We turned up see if we could park onsite, took 15 mins to even find a human to ask, they eventually said no & directed us to the nearest car park 5 mins away. FYI walking to the hotel is a across a very dark park, not great for a female on her own.
- Breakfast - set up at Parker's Tavern was great, nice continental options, don't bother with a la carte. Took 40 mins to get an avocado on toast delivered. Not what you expect when you paid £200 per night. We added breakfast at check in as staff advised it was cheaper, the restaurant had no record of this so we awkwardly had to explain it to them.
- Classic room - we booked a room with twin beds (2 friends). Allocated ground floor - room decor was lovely but the room smelt so bad of sewage every time we walked in. We were only there 1 night, they'd already told us no upgrade to a twin superior room was available & the reception was mayhem so we didn't bother to complain.
- Bar access - a main reason to stay was the lovely bar. We went for a drink at 6pm & was refused access very rudely, just told it was full. We looked through the door & lots of bar stools & seats explained we were staying at hotel, they eventually let us in but reluctantly. So strange.

Leisure Friends

10/10

Exceptional

27 Nov 2023

Sarah

Staff couldn’t be any more helpful and friendly! Super clean, very comfortable beds and in room facilities excellent.

Leisure Partner

10/10

Exceptional

24 Oct 2023

Nitin

Very clean and well maintained. Rooms are specious. Service was excellent. Decor is elegant. Very attentive staff. A special shout out to Denzel and Anna at front desk!!

Leisure Family

10/10

Exceptional

13 Oct 2023

Benjamin

Great hotel close to the city center!

Business Self

10/10

Exceptional

02 Oct 2023

Panayiotis

Overall an excellent stay at this historic hotel. Large, 5 star quality room. Friendly staff and a perfect location for everything.

Leisure Friends

6/10

Pleasant

27 Sep 2023

Martin

ve:
Rooms are nicely decorated and clean
Good location

-ve:
Staffs are not proactive — had to push to get my room at 4pm checkin time
Gym was shut, one elevator is shut
No parking space
No bell boy to help with luggage

Business

8/10

Excellent

25 Sep 2023

Kelly

Very good house keeping service.

10/10

Exceptional

16 Sep 2023

Meredith

Central location, nice room, air conditioning was a relief on such a hot weekend!

Leisure Self

8/10

Excellent

12 Sep 2023

Peter

Large room. Good security. Gym being closed was a disappointment. No draught beer in anEnglish tavern was surprising

Leisure Family

10/10

Exceptional

20 Aug 2023

KIMBERLY

I loved the English charm of the decor, the comfortable beds, immaculate rooms, gracious staff.

Leisure Family

10/10

Exceptional

13 Aug 2023

Baharak

Great location, great service, great ambiance!

10/10

Exceptional

12 Aug 2023

Elaine

The hotel was beautiful, staff was help and the room was great.

Leisure Self

10/10

Exceptional

10 Aug 2023

Kristy

Great luxury hotel for special occasions

We had a lovely stay for our mini moon! We had a beautiful room overlooking the park and it was a great place to unwind for a few days after the wedding :)

Partner

8/10

Excellent

31 Jul 2023

Carol

Great location. Walking distance to city center and major spots.

Leisure Family

10/10

Exceptional

20 Jul 2023

Carlos

The staff and attention to detail are what makes me come back to this place. Fidan was very nice checking me in and explaining all the amenities. Looking forward to another visit sometime soon!

Business_and_leisure Self

10/10

Exceptional

09 Jul 2023

Rich

Very nice room.

10/10

Exceptional

03 Jul 2023

Kantharuban

We visited Cambridge to see our daughter who was finishing her Masters degree. This was the first time to visit Cambridge. The location of the hotel was very convenient for sightseeing, dining, walking around and shopping were very convenient. We had evening tea and lunch at the University Arms hotel and it was delicious. Staff was very friendly and helpful. Highly recommend this place for anyone visiting Cambridge.

10/10

Exceptional

29 Jun 2023

Kwok Wai Kenneth

Nice and clean room. Hotel staffs are very helpful and friendly

Leisure Self

10/10

Exceptional

11 Jun 2023

Alejandro

A beautiful and stately hotel in the center of Cambridge.

Leisure Self

10/10

Exceptional

05 Jun 2023

Ross

We had the best stay. Could not fault anything

Friends_and_family Family

10/10

Exceptional

21 May 2023

Ellen

Great Cambridge Stay

Lovely hotel in great location. Check in was so friendly, fast and charming. Can’t wait to come back.

Partner

10/10

Exceptional

25 Apr 2023

Henk

Engeland trip

Everything was well done, solid, friendly, clean, nice food, pleasant lounge

Friends_and_family Friends

10/10

Exceptional

18 Apr 2023

Jenny

The rooms and bathrooms are very nice. I especially love the lobby area called the Library. It was such a cozy and inviting area to hang out. The staff were very friendly and helpful.

Business