Name: Hilton Garden Inn Cincinnati/Midtown
Address: 2145 Dana Avenue, Cincinnati, 45207, US

10/10

Exceptional

17 Jul 2026

Brandon

Staff were wonderful, amenities were great and the stay was great. The room could have been a bit cleaner as I noticed the carpets and flooring were dirty and parts of the bathroom were not touched up.

Self

6/10

Pleasant

14 Jul 2026

Rebecca

Stayed 4 days, housekeeping never came in once. Had to call front desk for a roll of toilet paper as there was no spare in the room. Parking was inconvenient. Location was good for our purposes, but amenities and staff were just \"ok\".

Family

4/10

Poor

13 Jul 2026

Janine

Be prepared to pay for parking and breakfast. If they're having an event. Be prepared to hear noise in your room until midnight.

Family

10/10

Exceptional

13 Jul 2026

Michelle

Great place to stay in Cincinnati! Centrally located for everything we had planned.

Partner

6/10

Pleasant

07 Jul 2026

Sheryl

Stayed for one night as we were traveling through to TN. It was ok. Stayed in a king suite and it was clean enough. You can tell it’s just kind of older and dingy. Grout on the tile floors were dirty. It was a fine stay for the one night, but probably wouldn’t stay in this particular hotel again. A pisitive was that the room was ice cold when we got in, which was a nice break from the hot weather. Lobby seamed nice. When I took my kids down to the pool in the morning, the water was stagnant and had this white film on top and I would not let my kids go in it. Disappointing since that is one of the reasons we stayed there.

Friends_and_family Family

4/10

Poor

06 Jul 2026

Terry

Did not clean room and did not notify us about scheduling requirements. Pool maintenance was very bad—pool was close.

Family_with_children

10/10

Exceptional

20 Jun 2026

Bonny

Check in was quick and easy. Julia took the extra step to connect my rsv to my Hilton Honors account. Excellent stay!

6/10

Pleasant

15 Jun 2026

Toni

Upon checking in on June 13th, it was great. We get to our room, I've noticed a small chip on the tv. This morning when my husband and myself went down to purchase their $15.00 breakfast, the service was awful. As I wanted onion cooked in with the breakfast potatoes we noticed the lady really didn't want to get our order done, then she took our ordered up to the cook with a nasty attitude and when the cook asked her do they want onion on both potatoes she (the waitress) with her attitude said yes. My husband heard and we cancelled our ordered, my husband went to the front desk asked for the manager. The receptionist stated that she was going to have a talked to the lady, we don't know if she did or not. I went to the room we had booked and got our suitcase and left. This hotel used to be a nice hotel, even the housekeeper were rude. This will be our last stay.

Partner

10/10

Exceptional

15 Jun 2026

Joni

My husband and I stayed at the Hilton Garden Inn Midtown in Cincinnati, OH this previous weekend (6/12/26-6/14/26). The staff was incredibly helpful, and kind. The facilities were extremely clean. Our bed was amazing.

The only thing that could have been better was the breakfast. It was sub par. But, this is not a hotel where you should expect fine dining.

We enjoyed our stay immensely!

Partner

2/10

Poor

01 Jun 2026

Chris

Our room was not clean when we arrived. For a hotel to charge for parking, you would think some of those funds would go to security, however we went out to find that 16 cars had been broken into the morning we left. No one from the hotel notified us, instead we met with police officers that were in the garage that informed us of what happened. We won't be back.

10/10

Exceptional

24 May 2026

Francisco

Muito Boa opção em Concinnati

Friends_and_family Family

8/10

Excellent

22 May 2026

Steve

At check in, Dee was excellent.

Partner

10/10

Exceptional

17 May 2026

Michelle

Impressed with staff and property. Will stay here again.

10/10

Exceptional

15 May 2026

Karen

Staff is awesome. Paying to park seemed a bit much.

Partner

6/10

Pleasant

13 May 2026

Deny

I have stayed 3 times in this hotel. The first 2 I stayed only 2 nights. This time, I stayed 5, and I had a regular experience. The front desk staff acts as if they are making you a favor, the only truly helpful and proactive staff was at the restaurant. The fridge in the room had opened soda bottles inside (I have the pictures to prove it), which indicates poor cleaning before my check in. In general, it wasn’t the best experience, if you’re considering a long stay, better go to a different hotel. This is a 1-2 nights hotel.

Self

10/10

Exceptional

07 May 2026

Laura

Clean spacious room

Partner

10/10

Exceptional

05 May 2026

Inge

Staff is excellent

Self

10/10

Exceptional

30 Apr 2026

Richard

I just need my receipt to be emailed to me, still waiting for it, thanks.

10/10

Exceptional

05 Apr 2026

Abby

I enjoyed my stay immensely. The room was clean and modern, the staff was so friendly and helpful, and the hotel itself was close to everything I needed.

Self

10/10

Exceptional

30 Mar 2026

Charisse

Everything was good clean and staff was nice

10/10

Exceptional

19 Mar 2026

Joshua

Had an actually useable gym! Had everything I needed and machines that worked! Staff was very friendly too!

Self

10/10

Exceptional

15 Mar 2026

Brian

I only stay at Hilton hotels, everything was very nice as usual.

Partner

10/10

Exceptional

28 Feb 2026

Phyllis

Courtesy, accommodating for late arrival, clean and welcoming

6/10

Pleasant

16 Feb 2026

Simone

The front desk staff was great. The location of the hotel is less than ideal—overlooking a highway in a pretty glum part of town with nothing nearby. We stayed there because it was a 20 min walk to Xavier. But the walk is pretty ugly so nothing to see. Also no breakfast included. And they don’t clean the rooms daily, which is fine but usually if you ask for certain things housekeeping will oblige. We asked to have new towels, trash taken out and bed made—just made not new linen— and they did everything but make the bed. I guess the thought it wasn’t important. All in all a pretty mediocre experience. We should have stayed someplace different like the Hampton Inn, in a place with things going on around it.

Friends_and_family Family

8/10

Excellent

16 Feb 2026

Amy

Julia at check-in was wonderful.

I do not like the policy of housekeeping every other day. I want fresh towels and my bed made every day.

Friends_and_family Family

10/10

Exceptional

31 Jan 2026

Joseph

Staff very helpful and friendly

Leisure

10/10

Exceptional

25 Jan 2026

Shai

Great staff, room, location close to Cintas Center. Thx!

Leisure Self

8/10

Excellent

19 Jan 2026

Amanda

He

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Bjorna

Hotel of choice when visiting my daughter at uni. Always a pleasure. Had a little hiccup with a package but that was no fault of the hotel, package wasn't labeled properly.

Leisure Partner

10/10

Exceptional

11 Nov 2025

Bjorna Jade Swann

It's always a pleasure staying here when visiting my daughter at Xavier University.

Leisure Partner

10/10

Exceptional

05 Nov 2025

Bradley

Room spotless staff super friendly

10/10

Exceptional

30 Oct 2025

Ryan

Great king suite and

6/10

Pleasant

27 Oct 2025

Jennifer

The ordered breakfast was just OK. Fruit options were sparse and the fresh fruit was the same cut cantelope for 3 days and tasted and likely was spoiled. Also, my car window was smashed and broken into while parked in the parking garage, which I was told to park in due to now surface spots in front of the hotel were available. It's 4 days later and I still don't have the police report, despite asking for it 3 times, and gave my email address. I will need it to file a report with my insurance because the cost of the repair is more than my deductible. The manager was nice, but I still don't have the police report. The staff were nice and sympathetic to what happened, and appreciated the discount for my inconvenience, but no follow through.

Leisure Family

8/10

Excellent

27 Oct 2025

Tanya

breakfast options were limited, which you had to pay for @$15 per person ( not worth it). Other than that the staff was good- no real complaints. Service was good ✅ very clean✅ parking✅ (someone broke into 2 cars the morning before we got there but we had no problems, so park at your own risk). Bed-average (not typical Hilton quality but ok)☑️ area is a little shady but it was the only hotel that was affordable and close enough to UC. I would recommend if you need a hotel within the area.

Friends_and_family Family

10/10

Exceptional

26 Oct 2025

Michelle

Clean room in safe area

Business Self

10/10

Exceptional

17 Oct 2025

Matthew

Our room was clean, modern, and the staff members were friendly.

Leisure Partner

10/10

Exceptional

13 Oct 2025

Megan

Friendly staff

10/10

Exceptional

06 Oct 2025

Robert

Very nice accommodations with comfortable beds. Front desk staff was very nice and personable.

Leisure Family

6/10

Pleasant

28 Sep 2025

Delali

Room was very dirty.

10/10

Exceptional

25 Sep 2025

debra

Hotel was in the center of our activities

Friends_and_family Family

6/10

Pleasant

24 Sep 2025

Claudia

Just not what I expected. No major concerns. The hotel in general appears old.

Leisure Family

4/10

Poor

23 Sep 2025

Laurent

The service at the breakfast is awful and not friendly

Business

10/10

Exceptional

22 Sep 2025

Colleen

I was in town with a friend for a concert. I wasn't sure what hotel I was really looking for, or what the best option would be. I saw the affordability and the distance of the hotel to the stadium and it was a good fit for us. The staff were helpful in answering my questions before arriving. I had asked if there was a fridge included in the room as the person I was traveling with is breast feeding and we didn't want to dump her supply. They were very accomodating in making sure she had what she needed. Area around the hotel felt safe, the parking garage with an elevator directly to the lobby was very convenient. Staff were friendly and quick to check us in. Room was clean and comfortable. Only wish we had was to have body soap and hand soap. We only were provided shampoo, conditioner, and face soap, but we made do.

Leisure Friends

6/10

Pleasant

21 Sep 2025

Ann

The staff was very friendly. However the room condition was average. The bathroom door wouldn’t shut fully, a piece was missing from the wall, there was no coffee in the room (only tea, coffee had not been restocked)…minor things but for the cost, I was surprised. Also no coffee downstairs for guests on Sunday at 11am.

Self

10/10

Exceptional

20 Sep 2025

Stephen

Nice room, tub in bathroom needs to be re-caulked. It is moldy. Also, a tile is missing next to the tub. Nice property and convenient to restaurants and the National Museum of US Air Force.

10/10

Exceptional

19 Sep 2025

Lawrence

Clean room

Leisure

8/10

Excellent

14 Sep 2025

Alfreda

Staff

Leisure Family

10/10

Exceptional

04 Sep 2025

Andrew

Convenient location to an area we were visiting friends. Very comfortable accommodation

Leisure Partner

4/10

Poor

19 Aug 2025

Doug

Too much for too little

Overpriced and under serviced

Friends_and_family Family

6/10

Pleasant

11 Aug 2025

Verified traveler

Uncomfortable beds - Everything else was good

Friendly staff, clean room, and great hotel gym. Unfortunately, the bed was very uncomfortable and resulted in poor sleep.

Friends_and_family Family

8/10

Excellent

10 Aug 2025

Virginia

Staff was extremely helpful and customer oriented. However, it seems guests do not respect the non-smoking policies. Marijuna smell permeated the different areas.

Leisure Self

8/10

Excellent

07 Aug 2025

Lori

Proximity to downtown and available parking.

Business_and_leisure Family

6/10

Pleasant

05 Aug 2025

Angela

Disappointed

It was just ok. Way too many extra fees and too expensive for what we got through Hotels.com. I’ll never do that again. The supper was good but way too expensive. We wanted to sit outside and enjoy the fire pit but it wouldn’t work and no one would help us. They wouldn’t even look at it or even try.

Friends_and_family Family

10/10

Exceptional

03 Aug 2025

Luther

Good

8/10

Excellent

02 Aug 2025

Selina

Didn't like the smell of animal urine in the elevator. One of the elevators had just been cleaned, the other one needed it just as much.

Business Partner

8/10

Excellent

02 Aug 2025

Edgar

Everything was nice. There were doing some renovations on the ground floor, but the area was still maintained well

Leisure Family_with_children

2/10

Poor

28 Jul 2025

Deaira

Upon checking in, I found the bathroom in my room to be unclean. When I reached out to Zack for assistance, I was met with a rather dismissive attitude. He informed me that housekeeping had already left for the day and would not be able to clean the bathroom until the next morning. Unfortunately, he did not offer any alternatives, such as sending someone to address the issue right away or moving me to another room, and he mentioned he had other priorities to attend to. This was particularly frustrating after a long day of travel.

I would like to commend two staff members for their exceptional service. Jas at the front desk noticed my distress and took the initiative to clean my room herself, which I greatly appreciated. Additionally, Robin from the night shift took steps to elevate the situation and ensure I received the assistance I needed.

Leisure Self

4/10

Poor

14 Jul 2025

Jason

When we arrived, the beds were not made and the shower had not been cleaned. There was one bed with sheets that needed changing and one bed with no sheets what so ever. There was hair on the shiwer walls and on a dirty wash clothe. It looked as if they had stopped cleaning halfway through. The morning kitchen staff didnt seem to know what he was doing or how to do it. The omelets were over cooked and had so much cheese in it that i had to remove half of it. The pancakes were not even edible. The bacon had so much grease on it that I had to wipe my mouth off on the 1st piece. Poor guy was sweating profusely. But the staff at the front desk were awesome. The lady who checked us in comped our dinner for the inconvenience. Just wish the food had been better.

Leisure Family_with_children

8/10

Excellent

27 Jun 2025

veronica

The hotel was very easy to get to from the airport. We were visiting family and the hotel was very convienent to downtown. Plenty of parking in a covered garage. The staff was friendly and accomidating. I would stay their again.

Leisure Partner

6/10

Pleasant

27 Jun 2025

kara

Rooms feel like jail cells

8/10

Excellent

22 Jun 2025

Jamie

We had outstanding service by Jax. The hotel seemed to be having plumbing issues and flooding which the property manager was handling well. Our room was affected prior to us getting there but Jax gave us a different room and checked on us multiple times to make sure we were good! She was amazing and went above and beyond!

Leisure Pet

6/10

Pleasant

15 Jun 2025

Martin

Disappointed with the new overnight parking fee when there is plenty of parking.

Leisure Family

10/10

Exceptional

10 Jun 2025

Jennifer

The hotel was very clean. Lobby area nice. Front desk was very helpful. My room was spacious and i felt safe. The food at the resturaunt was excellent.

8/10

Excellent

08 Jun 2025

Karen

I was surprised to be charged for parking for each night, $10/night.

6/10

Pleasant

29 May 2025

Adrianne

Much improvement needed

The stay was okay but not for the price and breakfast was horrible.

Friends_and_family Family

10/10

Exceptional

24 May 2025

Travis

A hot tub would be awesome. Also, body soap in a bottle in the showering area would be nice, instead of using the tiny hand soap bars. Other than that it is great.

Leisure Partner

4/10

Poor

18 May 2025

Michelle

Love the proximity to Xavier. Super cool bartender who looks like Hagard from Harry Potter is great. If you are hungry go to the bar and order the Mediterranean plate. Negatives: Two visits in a row the room was never cleaned during visit. Black out shade missing. The see through shade was broken. The remote to the TV didn't work .

Leisure Family

6/10

Pleasant

10 May 2025

Suzette J

Please upgrade that tiny TV.

Leisure Family

10/10

Exceptional

10 May 2025

John

Little odd you park under the hotel but elevator is very close and takes you inside the building. Overall pleased!

Leisure Family_with_children

10/10

Exceptional

09 May 2025

Janis

Excellent

The accommodations, the staff, the accessibility, the parking, everything was to my satisfaction! The hotel is beautiful and very clean! I will definitely stay there again.

Friends_and_family Family

6/10

Pleasant

06 May 2025

Latonya

Location

Leisure Family

6/10

Pleasant

30 Apr 2025

Diane

Hotel was clean. Staff very nice and friendly. It’s connected to a rehab hospital so convenient if you need it. No restaurants close by. No regular coffee in our room. Only decaffeinated. They told me they were out of coffee.

4/10

Poor

29 Apr 2025

Michael

There was no parking fee when we booked. They started charging after that. We had to pay a fee we did not know about in advance.

Leisure Family

4/10

Poor

29 Apr 2025

Rebecca

It was average Hotel. I thought it ridiculous that they charged to park in the garage there. That should be included with your stay. Also TV didn't work but I checked and it was a loose cable so I fixed it.

Leisure Partner

8/10

Excellent

29 Apr 2025

John

friendly staff
good location for us
wanted a quiet beer, but typical Sunday no help and no bar

Business_and_leisure Family

2/10

Poor

27 Apr 2025

Paula Jones

Loud kids bouncing balls all night. Front desk staff would not answer the multiple calls

Leisure Family

10/10

Exceptional

12 Apr 2025

Adam

My daughter was attending a mixer and college visit at Xavier that required us to spend the night. This was a fantastic option for us. We were a 4 minute drive to campus. I wish there were more local places to eat around the hotel but, since there weren’t any good breakfast options between the hotel and campus, we ate at the hotel. It was $13 per person but it was a made to order breakfast and the food was good. I recommend this hotel for any visiting parent, for sure.

Business Family

10/10

Exceptional

07 Apr 2025

Sherri

Wonderful!

Leisure Family

10/10

Exceptional

07 Apr 2025

Anthony

Close to where my attended event was located. Really good salmon dinner. Breakfast was excellent.

Business_and_leisure Self

10/10

Exceptional

27 Mar 2025

Shelby

The staff was amazing, hotel was very nice, clean, smelled great and overall great stay!

Friends_and_family Family

10/10

Exceptional

14 Mar 2025

Amy

Clean and friendly. Close to all kinds of big chains and mom and pop shops. Will be back

Leisure Partner

10/10

Exceptional

12 Mar 2025

Jessica

The woman at the front desk made our stay amazing.

Leisure Partner

4/10

Poor

06 Mar 2025

Trevor

Paid too much. Mediocre at best.

I was put into a smaller room than booked. It didn’t have the separate seating area and was small. Hair in the shower and on the toilet. Looked like sheets on bed were not changed so I slept in the other bed. I overplaid for this room and will not stay at this hotel again. It is such a pain to report and get a resolution from Hotels.com when there is an issue so I didn’t bother and since the hotel was full according to the front desk I didn’t ask for another room. It would have just made it worse to have to move my bags given I was exhausted from traveling.

Business

10/10

Exceptional

02 Mar 2025

Jay

.

Business_and_leisure Self

10/10

Exceptional

16 Feb 2025

Gary

The parking lot ramp needs some work. Especially after it snows.

Leisure Self

10/10

Exceptional

05 Feb 2025

Verified traveler

Clean & Comfortable

Clean, comfortable room with great bedding!

Partner

10/10

Exceptional

01 Feb 2025

Aaron

Little confusing navigating , but once there, was there, was good..

Leisure Self

10/10

Exceptional

05 Nov 2024

Lisa

My large, clean room with new furnishings was ideal to work with a large desk and sitting chair while I traveled. The spacious bathroom was well appointed. The front desk staff was especially helpful when I asked for more creamer for my personal Keurig. The hotel offers a breakfast, bar and snack items for purchase. Highly recommend!

Business

10/10

Exceptional

04 Nov 2024

Amy

Good stay

8/10

Excellent

04 Nov 2024

Jean

Construction around the hotel made it a little bizarre to get around. The hotel itself was nice, clean and staff was very helpful.

Leisure Family

10/10

Exceptional

03 Nov 2024

Sharon

The front desk staff were very friendly and helpful during checkin and checkout.

Leisure Partner

10/10

Exceptional

01 Nov 2024

Suchit

Loved the customer service at this hotel, Danna at the front desk made our stay so much better. From arranging water after we got delayed flight and late check in past midnight. To ensuring that our international guests had an easy time navigating the breakfast options.

Leisure Family

10/10

Exceptional

21 Oct 2024

Michele

The staff was great, the chef made a great hot breakfast to order. The only thing a would suggest is that a table lamps be added to thr room.

Leisure Family

10/10

Exceptional

12 Oct 2024

Christina

Easy access to Xavier

4/10

Poor

21 Sep 2024

Rena

Garbage on hallway floors, elevator and hallway rugs dirty/stained, staff was hot and cold some friendly others not, room was musty and poorly lit, towels were unacceptably old and scratchy. Was not an inexpensive hotel stay. Disappointed in Hilton.

Leisure Family

8/10

Excellent

11 Sep 2024

Verified traveler

Nice staff.
Clean.
Comfortable.
Good water pressure.

6/10

Pleasant

08 Sep 2024

Sean

Hotel was kept nice and clean other than our bathroom, where there were splatter marks by the toilet. Our bed was pretty hard and the pillows had no support.

Friends_and_family Family

10/10

Exceptional

02 Sep 2024

Maleea Van

Very convenient to shopping, restaurants and highway. Parking was easy and available. The hotel always smelled fresh and clean. I loved having a microwave and fridge. My room was cute, clean and updated. I was very pleased with my stay.

Leisure Self

8/10

Excellent

01 Sep 2024

Adam

Our room was very clean and staff were friendly. Located in a commercial area with easy access. Great spot for travelers!

Friends_and_family Family

10/10

Exceptional

01 Sep 2024

Joseph

Overall it’s a great experience. The area isn’t the greatest and you can’t walk anywhere but in general we had a good time.