Name: Embassy Suites by Hilton Cincinnati RiverCenter
Address: 10 East Rivercenter Boulevard, Covington, 41011, US

8/10

Excellent

03 Aug 2026

mounika

It looked very old

10/10

Exceptional

01 Aug 2026

Jeffery

Fantastic

10/10

Exceptional

31 Jul 2026

Derrick

I enjoyed my stay at Embassy Suites, it was a very busy time that weekend.

6/10

Pleasant

29 Jul 2026

Debra

Probably won't go back

10/10

Exceptional

29 Jul 2026

Kylie

Very clean hotel, beds were comfy and plenty of pillows. Ac went pretty low which is a necessity for me. The breakfast was good, lots of options as well. This location was close to a good amount of food options too.

2/10

Poor

28 Jul 2026

Zachary

Our first room had a mildew smell and crushed Doritos on the floor.

We asked for a new room, which smelled better, but had a used contact lens on the floor. That room had a broken toilet paper holder, toilet lid, loose faucet, one of the towels was dirty, the bed was missing a sheet, the toilet barely flushed, the bathroom sink didn’t drain, and the exterior door wouldn't close unless we shoved it closed with a shoulder.

The second night we stood in line with 15 other people while the one and only desk worker took ~20 minutes to check someone in. He was very nice, but obviously the desk was understaffed.

The view was very nice, but for the quality, I feel that I overpaid by 70%

2/10

Poor

28 Jul 2026

Nicole

This hotel was the absolute worst experience of my life I want my full refund or I will completely remove myself from hotel.com, report to BBB this hotel was despicable!!!!
The whole entire Hotel looking like a horror movie it was significantly filthy it smelled like dead people barried in the hotel.. the staff was short there was not any housekeeping. There was one person who worked the front desk. One was a security guard that was it. This was my birthday trip and I always stay at Embassy hotels around the world so I didn't think anything will be bad or problem. Until I arrive and it was like going to hell in the hotel I would like to speak with a manager no manager wants to talk no manager was ever around to speak with.. I am horrifically disappointed as a honors member of both hotel.com and Hilton honors. I would have assumed that hotel.com knows the spectrum of the rooms and the hotel but maybe you don't. Meanwhile my birthday was completely ruined and I demand some type of refund or compensation. My friends and I slept in the lobby because how nasty the rooms were this is unacceptable & so disappointed!!!

10/10

Exceptional

27 Jul 2026

Ragena

Easy check in. The staff were very helpful. Free Breakfast which was decent (eggs ,sausage ,bacon ,home fries, assorted bread, assorted cereals, waffle maker, made to order omelets). A few restaurants attached to hotel , it had it's only restaurant as well. Was able to walk across the bridge to downtown Cincinnati. Will definitely stay there again.

10/10

Exceptional

26 Jul 2026

Tokay

Clean room friendly staff good service breakfast was good.

10/10

Exceptional

25 Jul 2026

Shannon

Breakfast was good but dining area very crowded and had to wait a while for the hot food

8/10

Excellent

25 Jul 2026

Keith

We had a great time at the hotel, the only negative was that the air seemed to be stuck on very cold. Heater didn’t change anything, said it was 63, had to turn it off to get back to at least 65, but even that is ridiculous. Breakfast could have a little better of order when lines are forming, and you aren’t sure where they start for what. Restaurant was pretty decent, food was good, quick walk to the bridge. I parked my truck in the oversized parking lot, wasn’t too clear I was going to the right place, but once I figured it out, I really liked that parking for sure.

10/10

Exceptional

23 Jul 2026

Chante

great breakfast, nice view but needs renovation updating in the rooms

10/10

Exceptional

22 Jul 2026

Charles

The rooms were spacious and clean. The staff was very courteous and helpful. My only criticism is in regards to the breakfast. While the food was good, the handling of service was surprisingly bad. They ran out of plates and utensils. No one seemed to be in a hurry to replace these items. Maybe it was a one time event, but breakfast was stressful. Everything else was perfect.

Friends_and_family Family

6/10

Pleasant

19 Jul 2026

angela

1. Hair and dust in tub
2. Shower curtains had a sour smell
3. Lobby was pretty noisy (turned the tv up to drown out the noise)
4. Omelette was AWESOME!

Self

10/10

Exceptional

19 Jul 2026

Robert

Staff was great, like the kickback at 5:30 room was spacious and clean

2/10

Poor

19 Jul 2026

Allison

Room wasn’t ready until 4.5 hrs after checkin

Family_with_children

10/10

Exceptional

16 Jul 2026

Sylva

Front desk service Erica was very friendly and helpful. Our rooms was clean and had a viewing of the river so we were able watch the fireworks for two nights. The hotel offered free breakfast which was really nice.

Family_with_children

4/10

Poor

13 Jul 2026

Mike

Checked in and confirmed we had a room with two beds and a sofa bed for 5 guests. The room didn’t have bedding for the sofa bed and only 3 towels for showering. Requested additional towels and wash cloths and bedding. 5 hours later they had not yet arrived. It was now 11:30pm. Went to the front desk requested again. 30 minutes later we were brought a blanket and 3 towels. We were told there are no wash cloths or sheets available.

Family_with_children

6/10

Pleasant

13 Jul 2026

John

Staff was great but the room needs updating. The floors have stains everywhere and the HVAC only worked on medium fan speed. It took two days to get to the desired temperature. Views and location were great as well

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Lora

The breakfast and afternoon snacks were great!

Family_with_children

10/10

Exceptional

12 Jul 2026

Matthew

N/a

8/10

Excellent

11 Jul 2026

Barry

Parking was ok but figuring out how to get from garage to lobby was rough. Also need more people at bar area, especially on Friday and Saturday nights.

Partner

6/10

Pleasant

11 Jul 2026

Mary

Our ac didn’t work well in on of our rooms and the hotel was full but the staff was very nice and found us some fans which was helpful

Friends

10/10

Exceptional

10 Jul 2026

Luke

Great breakfast!

Family_with_children

10/10

Exceptional

10 Jul 2026

Bryan

Breakfast was very good. Bartenders were friendly and nice.

Partner

10/10

Exceptional

10 Jul 2026

Brandon

Clean room, nice pool and close to everything.

Family_with_children

4/10

Poor

10 Jul 2026

Carmen

Walked up 4 flights of back hallway stairs which wreaked of marijuana and body odor. The elevator was down. The front entrance is really “NOT” the front entrance. You check in upstairs. My family was not able to check in due to a power outage. We then were referred to sister property. The property was over at Newport on the Levee. The hotel over there was nice but not a suite like I booked. I paid extra for a waterview too which I didn’t have. The breakfast at the new place was a joke. People were throwing it away even the toast was bad with watery jelly. The bar was closed…both of them. The employees were nice but the hotel there was backwards too. The check in was on the 2nd floor. You go through an alley by a liquor store when exiting (eye roll). It really ruined my experience to be moved but it was out of their control. A call would’ve been nice. And if the power was out why did the employees aka the weed smokers get off another elevator on the other side? Maybe they have a generator.
If I book a pool, breakfast, water view and bar send me to a hotel that offers the same if you can’t deliver. No discount or any of my money back. The Homewood Suites is a very nice hotel in Newport but the rooftop being closed and no pool there diminished the experience. There was also a Reds game so the restaurants we went to had long lines and wait times to be seated

Family_with_children

10/10

Exceptional

10 Jul 2026

Carol

I love a good omelette. The chef, she is a delight to watch while she makes 4 omelettes at a time to keep the line moving.

Family

6/10

Pleasant

09 Jul 2026

Sherry

Lobby area was beautiful. Room was spacious but had some issues. Air conditioner wasn’t working well and we couldn’t get room temp to go lower than 75 degrees. Bathroom door wouldn’t close or lock. Breakfast was delicious but only one omelet station so line was long, coffee dispensers were empty and not refilled, ran out of plates so people had to wait.

Friends_and_family Family

8/10

Excellent

08 Jul 2026

Licy E.

La ubicación es buena puedes ir a todo lados apie. Buenas camas para dormir.
No me gustó una señora del desayuno se mostró ostil incluso apago la waflera y cuando no se había terminado de cocinar. Es un falta de respeto. Deben orientar el personal para que pues atender correctamente a los Huéspedes.

Family

2/10

Poor

07 Jul 2026

Ivy Sol Mary

El check in era a lad 3pm y llegamos a las 9pm y no tenían nuestra habitación preparada. Cuando al fin entramos al cuarto, no tenían jabón, papel de baño a mitad el rollo. Las sabanas tenían una mancha marrón, el cuarto se veía un poco deteriorado, la luz del baño estaba todo el tiempo parpadeando. El desayuno era hasta las 10am pero luego el luned aparentementr era hasta las 9 y llegamos 10 minutos antes de las 9. Nos dijeron que no habían huevos, y lo que quedaba del buffet cuando fuimos a servirnos se llevaron las bandejas en nuestra cara, también cuando fuimos a prepararnos los waffles apagaron la maquina mientras estaba preparandolos y la persona que estana ahí, una mujer joven con trenzas largar me gritó y me faltó el respeto. Estuve con mi familia desde el viernes hasta luned y en ningún momento nos limpiaron el cuarto, no nod botaron la basurs ni nos dieron toallas nuevas. Hablamos con un supervisor en el front desk y le dijimos todo lo que había pasado y pars nada sirvió por que no hizo nada al respecto por atender nuestras necesidades ni tampoco atender la situación de falta de respeto de su personal de servicio. En fin un lugar horrible, con servicio horrible, para nada les recomiendo que se queden. Si pudiera darle 0 estrellas lo haría.

Family

4/10

Poor

07 Jul 2026

Haley

Whole building had a terrible smell, our room especially smelled musty and moldy. Mold in the bathroom. The air vents in our room were dripping water.

Family_with_children

8/10

Excellent

07 Jul 2026

Kelly

The hotel was clean and the location is convenient. Staff was friendly. We booked a king room, however my only complaint was they put us in a wheelchair accessible room and the shower situation was not ideal. Save these rooms for people that need them.

Partner

10/10

Exceptional

06 Jul 2026

Lori

Breakfast was great. Staff very pleasant. Room clean

Family

2/10

Poor

06 Jul 2026

Dan

The room smell like mildew the private bedroom door would not close the fire alarm started going off because their battery had been changed at 4:00 a.m. there was no soap or shampoo in the shower the wall was coming off due to the mildew. I contacted management and they fell to even get back to me

Family_with_children

8/10

Excellent

06 Jul 2026

Robert

Had a great stay, happy hour was a pluse

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Melissa

Everything was wonderful!

Partner

4/10

Poor

06 Jul 2026

Erica

Upon arrival, our room smelled very musty. The shower water would not got hot enough. The staff during happy hour and breakfast were very grumpy.

Friends_and_family Friends

10/10

Exceptional

06 Jul 2026

Wade

Great staff. Very rundown facility

Family_with_children

10/10

Exceptional

05 Jul 2026

Angel

We enjoyed our stay at this property.

Partner

10/10

Exceptional

05 Jul 2026

Nibu

The front desk and breakfast staff were very friendly and helpful. After a long drive with family, this hotel was a great choice and I would definitely recommend it.

Family_with_children

8/10

Excellent

05 Jul 2026

Michelle

Great location near several sporting events . The room was clean but carpet needs replaced or a good cleaning . Bathroom had a musky smell and the exhaust fan wasn’t working. Staff was professional and helpful. Overall a decent place to stay.

Family_with_children

6/10

Pleasant

05 Jul 2026

Tuan

Pool explaination about parking rules.

Family_with_children

10/10

Exceptional

05 Jul 2026

Ebony

Excellent breakfast with many options. All staff were exceptional with customer service. Ready to help or assist and friendly. Thank you for an excellent room with beautiful views of downtown Cincinnati. Staff of excellence Kim(front desk) Arian(dietary manager).

Partner

2/10

Poor

04 Jul 2026

Carla

I had high hopes for this hotel. We were very excited to arrive and to enjoy the area. We were let down pretty quickly.

The bar area was nice. And, the happy hour was a nice perk.

The room itself had a very distinct and poor odor. The air conditioning did not work properly. The lock on the door did not work well unless dead bolted from the inside. The bathroom sink was stopped up and slow draining. The free breakfast was jammed full of people with not enough food to go around.

We complained many times. We told them of issues. Nothing got resolved and there were no apologies. It was a very tough stay. I will say the maintenance staff was kind even though they were unable to help us and the cleaning staff attempted to help. Front desk staff was poor and kind of condescending. It was a big disappointment and I would say to maybe stay somewhere else. Once you are there and spending money on something that is very unenjoyable, you will wish you’d looked around more.

I debated writing this, but wished I’d read a review like this before I booked. It might have helped my family and I have a more enjoyable trip.

10/10

Exceptional

02 Jul 2026

PHILLIP

Pleasant stay, great staff.

4/10

Poor

02 Jul 2026

Corey

Did digital check in, assigned a different room than originally requested. Room was not the cleanest and in disrepair - rust in bathtub, broken sink faucet fixture, stains on floor, wet/musty smell, no toilet paper dispenser. Some of the staff seemed either short-staffed or overworked.

8/10

Excellent

02 Jul 2026

Lori

The specific room type that I had reserved was not available at check-in, so instead of two beds we had a king bed and a pull out couch for three adults. It worked out, but we were a little disappointed and did not receive any type of credit.
The afternoon reception was very nice, and the items available at the breakfast buffet were great. I had a great omelet!

Friends_and_family Friends

4/10

Poor

30 Jun 2026

Kristen

We first got there felt like it was great and about 12:45 AM. Power went out. Party going on downstairs very loud. Kids couldn’t sleep found out their generator wasn’t working rooms got above 80° very hot and miserable by mold in the room stains on the sheets burnt marks on the couch and felt like it’s been a mess to get my money back very unsatisfied

Family_with_children

2/10

Poor

29 Jun 2026

Travis

Just choose another place to stay this is not it.point blank.every cloth seat was dirty .room sink leaking. Elevator broke the one that did work was super slow for the parking TV in the main bedroom kept going on and off...

The good. Staff and maintenance was very helpful and me and my son enjoyed the breakfast in the morning.

Family_with_children

10/10

Exceptional

29 Jun 2026

Andrew

The room was great and the breakfast was a great perk. We enjoyed the stay and the close access to the ballpark.

Family_with_children

10/10

Exceptional

27 Jun 2026

cory

Clean room

Family

6/10

Pleasant

27 Jun 2026

Rebecca

Difficult to get in and out of the building. Barely anywhere to sit at pool. Asked for a touch up cleaning and never received. Very busy all the time with lots of children. Final day power went out and no way to leave with bags other than carrying bags down emergency stairs. No help with this offered and no explanation or notification of what was going on. No phones in the room. We won't stay here again.

Partner

6/10

Pleasant

26 Jun 2026

Nicole

Nice hotel but lost power during the night. Minimal breakfast and no pool. The kids were bummed. When messaging with the hotel via the app no response was ever received.

Friends_and_family Family

2/10

Poor

24 Jun 2026

Cheyenna

The power went out the first night of our stay. We checked out the next morning to be moved to another hotel. They were supposed to accommodate us due to the power going out. They didn’t have any rooms after waiting 4 hours to check in. Me and my children were left to make last minute arrangements and travel to another state on our vacation. We didn’t even get to enjoy the first half our trip due to not having the resources to flexibility.

Friends_and_family Family

6/10

Pleasant

24 Jun 2026

Jason

Room was ok. Beds were comfortable, couch was not. Free breakfast was good. Staff was very helpful. Pool was out of order as well as rest rooms on lobby levelfor 3 days. Disappointed that the Reds play just across the river and hotel does not have the Reds channel.

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

Anthony

.

2/10

Poor

23 Jun 2026

Tracy

Would have to think twice before staying here again. They lost power at night. It still wasn't on the next morning. One elevator working by the time we left. No breakfast options available. Had to gather our belongings and get ready in the dark.

Friends_and_family Family

4/10

Poor

22 Jun 2026

Devon

My stay was not what I would have expected. We had no bed linens for the sofa bed. The power went out and we had no lights, there should be an emergency light in the room. The bar/ restaurant noise kept the children up until 12:50. Very disrespectful to all the other guests. Not impressed and will likely never book again.

Friends_and_family Family

8/10

Excellent

22 Jun 2026

Tanya

Excellent hotel location for events along the river. Beautiful and clean. Family friendly.

Partner

10/10

Exceptional

22 Jun 2026

Ashley

Kim at the front desk was so sweet!! We came in really late and she did everything possible to make sure we were comfortable. Especially my girls and gave us extra towels and covers plus a later checkout which was much appreciated after arriving at 3am not expecting to make it in that late.

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Kristy

Great stay. Great location. Great view. I would definitely stay again. Breakfast was good, way to crowded and stayed that way during breakfast hours. 2 complimentary evening drinks was an unexpected plus!

Friends_and_family Friends

8/10

Excellent

19 Jun 2026

Kari Rene

Everything was great except we lost hot water a few times. Loved the walk ability of theblocation

Family_with_children

10/10

Exceptional

19 Jun 2026

Jose

This property is perfectly situated for exploring tourist attractions across both Cincinnati and Covington. Throughout our stay, the staff was incredibly friendly and attentive. While the hotel is clean and very well-maintained, the property does feel dated and could benefit from some modern upgrades.

Friends

10/10

Exceptional

19 Jun 2026

cory

Everything

Friends

10/10

Exceptional

17 Jun 2026

Kathy

The room and bathroom were clean. The remote would not turn on the TV, but it worked to change the channels. Our omelet cook, Delta, was sweet and did a great job! Great place to stay if you are going to a Reds game!

Partner

10/10

Exceptional

17 Jun 2026

Katharine

Very nice property. Convenient walk to the Great American Ballpark.

Partner

10/10

Exceptional

16 Jun 2026

Jim

Nice place, close to downtown Cincinnati.

10/10

Exceptional

16 Jun 2026

Jessica

Beautiful hotel and great location

Partner

4/10

Poor

15 Jun 2026

Sean

Room smelled strongly of mildew when you enter. Furniture was old and damaged and smelled as well. Carpet is well past due for replacement. Bed sheets seemed like they weren't washed before stay.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Ronda

In town for Journey concert. From check in to check out it was an amazing time. The bar/restaurant had the best burgers and fries! Staff was always hustling but managed to keep our drinks fresh. The suite was wonderful and we slept like babies. Would definitely stay here again.

Partner

10/10

Exceptional

14 Jun 2026

Bruce

The room was very clean and comfortable.

Family

4/10

Poor

11 Jun 2026

Taylor

Embassy Suites has been a chain staple for my family of 4 as they are available in most cities and provide the room setup we need with at a standard we’ve come to expect. We’re not expecting luxury as we do when we stay at higher end places, but there are expectations. This location was a dump. Hilton should be embarrassed to own this in their portfolio. We stayed for one night on the return trip of a chicago to gatlinburg family road trip and i wish we just drove through or booked elsewhere. The embassy suites we stayed at on the way through Louisville to gatlinburg was excellent and this one was laughably bad. The room reeked of mildew and sewage so we switched to a room that smelled slightly less bad but still awful. The rooms were dirty with broken room elements, a wet carpet, black mold in the bathroom, pubes on the sheets. We skipped the free breakfast in the morning as there is no chance that the kitchen is safe and clean. Parking was confusing and Brian at the desk being friendly was the only thing saving a 1 star here. Do not book! This place needs a full overhaul/renovation or a wrecking ball through the front door. Awful stay!

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Joshua

Overall, this is a good property. The rooms and public spaces were clean. There is wear and tear with the furniture, but that’s to be expected.
The breakfast was general ok, but they were super short staffed, and the egg line as out the door. This was due to having one person running that station.
Parking is ample, but the spaces in the garage are very narrow. Expect to pay per day for parking. Access to downtown via walking is fantastic, and recommend upgrading to a river view room. The view is fantastic.

10/10

Exceptional

07 Jun 2026

Carol

I had 9 of my grandchildren and myself in a 2 bedroom king suite. There was space for everyone to sleep. I loved waking up and looking out at the water and Cincinnati. The kids enjoyed the pool.

Family_with_children

4/10

Poor

06 Jun 2026

Mark

Our bathroom was beyond gross. Our room definitely was aging but not completely terrible. The extra sink in the room was gross and broken. The staff was nice and so was the atrium area. The pool was loaded with lots of kids being super wild so we left the pool to stay safe. Some kids were literally jumping onto other kids from the edge of the pool. Obviously there is no life guard and it’s not the staff’s responsibility to tell kids how to act. Getting to the lobby is also not ideal, but that wasn’t a huge deal.

Family_with_children

10/10

Exceptional

05 Jun 2026

Carl

Wonderful complimentary breakfast, good food & amazing staff!

Partner

10/10

Exceptional

04 Jun 2026

Hunter

👍

Partner

6/10

Pleasant

04 Jun 2026

Del

We were there for 5 nights. Good breakfast every morning.

Asked for service twice. Got NOTHING. They did adjust the bill when we left.

Partner

10/10

Exceptional

01 Jun 2026

Jennifer

Amazing! Staff super helpful. Walking distance to Reds game and river walk. We didn't need to drive anywhere for the 2 days. Breakfast was delicious, a nice hot meal with made to order omelets.

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Julia

Room was very clean, staff was attentive and breakfast had great variety of options.

Self

10/10

Exceptional

01 Jun 2026

JENNIFER

Was a great location

Family_with_children

10/10

Exceptional

26 May 2026

Kelly

Everything was spot on! Every staff member was friendly, the food was delicious and the room was quiet, comfortable and felt like a home away from home!

Partner

4/10

Poor

26 May 2026

Cassie

Room was not clean and very outdated. Customers were yelling at staff in the lobby every time we went downstairs because their rooms were dirty. Free breakfast/happy hour snacks were always empty and not refilled after multiple requests.
Only good thing was the MTO omelet bar. The chef was very nice and professional.

Partner

10/10

Exceptional

26 May 2026

mark

Great time, clean rooms

2/10

Poor

25 May 2026

Melissa

We arrived at the hotel and checked in at the front desk after the designated check-in time. At that point, we were informed that our room would be ready in approximately 30 minutes. Unfortunately, it ended up taking over two and a half hours before our room was available.

During this time, the manager acknowledged the inconvenience and stated that compensation would be provided in the form of Hilton Honors points. We were told this could not be processed that day due to how busy the staff was, but that a note would be added to our account and we would be contacted regarding the compensation.

After a week passed without any follow-up, we reached out ourselves, only to be told there was no recollection or record of the incident. This has been very disappointing, especially given the inconvenience we experienced and the assurances we were originally given.

Partner

10/10

Exceptional

25 May 2026

Betty J

The location had beautiful historical scenery & a relaxing river view. Location was excellent for our stay. Close to multiple tourist attractions & restaurants. The Staff was friendly and helpful. We enjoyed the stay.

Partner

10/10

Exceptional

25 May 2026

Brian

First time staying there , and will stay again next time I go that way

Friends_and_family Family

10/10

Exceptional

24 May 2026

Kim

Clean room, wonderful breakfast

Partner

6/10

Pleasant

24 May 2026

Kevin

Issues with room not being ready, was able to put us in another room. Room was nice. Did have a smell. There was an issue with the plumbing In The room and the water was scorching hot. Called maintenance and they weren’t really able to fix. Had to flush toilet multiple times in order to get what to cool down. Also seemed like they were short on help in the mornings with maintaining the breakfast area.

Friends_and_family Family

10/10

Exceptional

23 May 2026

Delaney

The staff at the property is always helpful, I’ve been a couple times and it’s usually busy. The breakfast is always good

8/10

Excellent

23 May 2026

Fred

Only issue was the parking and loading and unload our luggage from the front entrance.

Partner

10/10

Exceptional

19 May 2026

shawn

Great scemic location

Self

2/10

Poor

19 May 2026

Joe

We were there for three nights. Housekeeping did not come at all. Every day, I had to go to the front desk to get fresh towels. Every day, the line for breakfast was very long. One day, they ran out of coffee cups and said they were waiting on a truck. Every day, I could not get a breakfast item because the pan was empty.

One night, a group of young local residents (6-8 people) were in the room next to mine. They had a party and were extremely loud from about 2 am until 8 am. I have never heard people be so loud in a hotel. I complained multiple times to the front desk. The desk said that they asked the room to stop the noise, but that there was nothing that they could do. I went out in the hallway and watched the front desk person ask them to be quiet, but the people in the room obviously did not take it seriously and got even louder. The acting manager explained that young locals often used the hotel as a party hotel and that since the hotel did not have security that there was nothing that they could do, and that it was a safety issue. I recommended asking them to leave.

It was the worst experience that I have had at a hotel. I should have just saved money and went to a cheap motel. It would have been the same quality.

Partner

4/10

Poor

19 May 2026

Denise

I took a solo trip for myself it was my birthday weekend. Check in was quick and easy. Get to my room it smelled so bad it was like water damage was in the air. Hair was in my bed, toilet, bathroom and the furniture was very out dated and stained up. When I complained to management they had called someone in but they had to clean other rooms that had complained. I couldn’t wait any longer so sleepy and needed rest I asked for another room they didn’t have one so management came cleaned my room the best she could and I helped her change my bed. I was really hurt because I wanted my weekend get away to be nice but the smell was not helping.

Self

10/10

Exceptional

18 May 2026

Don

Yes

10/10

Exceptional

17 May 2026

Lisa

With the happy hour and the breakfast, not to mention the size of the room, you’re really getting a great deal. And nothing beats the river view the skyline of Cincinnati.

Self

10/10

Exceptional

16 May 2026

Katherine

Only weird thing about this hotel is the parking garage which has no elevator access from some of the levels. Very convenient if you are running the Flying Pig

Partner

10/10

Exceptional

16 May 2026

Ryan

The hotel was in a good location. The breakfast was very fresh and good. The omelette station was phenomenal. The rooms were a little older but very clean. The stuff was very friendly and helpful. The beds were so comfortable. We enjoyed our stay and would go back.

4/10

Poor

15 May 2026

melinda

pros:
amazing breakfast
great bar/restaurant staff
check in receptionist well informed and polite
great area
large hotel

cons:
room smelled damp .

called the front desk, housekeeping, pretty much every button on the phone and no one ever picked up. I had to call the hotel with my cell to get an operator.
I was calling because no housekeeper serviced my room ( I need towels and garbage bags at the least)
they sent them up. then at 10pm a housekeeper banged on my door shouting “ housekeeping “ and woke my two babies up .
Never have I ever witnessed that before at any property .
property has potential but this stay was just not awesome.

Family_with_children