Name: Radisson Cincinnati Riverfront
Address: 668 West 5Th Street, Covington, 41011, US

8/10

Excellent

17 Jul 2026

Rochelle

Great location. Easy access to bus to the Reds.

Friends_and_family Family

2/10

Poor

16 Jul 2026

Richard

They had to switch me rooms and it still wasn’t right & I ask for my refund but they refused

Partner

4/10

Poor

16 Jul 2026

Rebecca

This place has only 1 thing going for it...the view of downtown Cincinnati. Don't waste your money. It is poorly maintained, low water pressure, it feels like they laid laminate over old carpet because the laminate was pulling up and when you stepped on it, the floor was squishy.

Partner

10/10

Exceptional

14 Jul 2026

Barbara

First and foremost, the staff was outstanding. The front desk was amazing, Sherry made our meals very special...she's a gem, we asked questions and needed advice on local events and every person we asked was so helpful. Pool towels were abundant. I can't say enough about everyone!

Family_with_children

2/10

Poor

14 Jul 2026

Jeffery

The air conditioning did not work. The room temperature in my room was 80° plus.

Family

6/10

Pleasant

14 Jul 2026

Shawn

It served its purpose for an overnight stay. Was outdated and not the cleanest. I would never stay or recommend anyone to stay there

Self

2/10

Poor

14 Jul 2026

Jeravonne

Dirty and staff rude asf, except the cleaning women. They were nice

Family_with_children

8/10

Excellent

13 Jul 2026

Ted

Been staying here for years, great staff and wonderful views but the building is getting outdated. But will stay again when in the area

Self

2/10

Poor

13 Jul 2026

Todd

Old. Outdated. Long walks or Uber to everything. Should have stayed at a Hilton.

Friends

10/10

Exceptional

13 Jul 2026

William

Make sure you go down to the 200 year old Main Street

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Donald

Centrally located, easy access to the interstate, great view of Cincinnati from our balcony, excellent food and ambiance at the revolving restaurant on the 18th floor, great breakfast service (cheaper than the nearby Waffle House), clean room

Family

4/10

Poor

13 Jul 2026

Kelly

My first impression at check-in was poor. The gentleman at the front desk behaved as if he would rather have been anyplace else than there, and when guests asked for information he made it clear by his tone and attitude that he was put out. And he didn't know basic information about the areas attractions for which the convenient location of the hotel was likely chosen by guests. A major leak poured water in the main lounge area of the hotel. No clean-up, just a wet floor sign as water rained down. Generally, the whole place looked tired and run down.

Family

6/10

Pleasant

13 Jul 2026

Marty

.

Family

6/10

Pleasant

13 Jul 2026

Edwaed

.

Partner

2/10

Poor

12 Jul 2026

Kristal

The room was filthy. I requested Riverview. They put me right on top of the freeway when it was so noisy that my grandson cried all night long. very unsatisfied.

Friends_and_family Family

6/10

Pleasant

12 Jul 2026

John

Our room was damp and musty and the smell gave me a headache to be in it too long. There was a sticky mess on the floor next to the bed when we checked in that I cleaned up. The bathroom fixtures were old and the grout was failing. The hot water knob was on backwards and made it difficult to adjust the temperature at the sink. I would not pay over $100 a night for this experience. The hotel needs major work.

Family

10/10

Exceptional

12 Jul 2026

Morgan

Great stay

Family_with_children

10/10

Exceptional

12 Jul 2026

Aaron

Place was great! Tv didn’t work, balcony door wouldn’t open! Staff was super friendly!

Friends_and_family Friends

2/10

Poor

12 Jul 2026

Noura Taj

It’s so bad

Family_with_children

8/10

Excellent

12 Jul 2026

Lindy Kramer

Very quick check in & checkout

Partner

2/10

Poor

12 Jul 2026

Laura

Elevators not working properly...mold in room...phone and wires broken...too much traffic noise...air-conditioning was rattling way too loud. The restaurant was not open long enough...not comfortable at all.

Partner

2/10

Poor

12 Jul 2026

Jeremy

Pool was filthy staff was rude as could be would never stay again

2/10

Poor

11 Jul 2026

Brian

Arrived at 6:30 pm to check in and was told that our room was not ready. Talked to a manager who got us into a room immediately. Didn’t realize until later in the evening that there were only two hand towels in the room. There were no washcloths or bath towels. Tried to call the front desk but the phone cord was disconnected. Reconnected the cord on the wall under the bed and found that floor was covered in dust and lint. No one answered any of the extensions I called so apparently the phone in the room didn’t actually work. It was late so didn’t bother walking down to the front desk to ask for towels. Informed the front desk upon checkout and no apology was offered. Part of a chain link fence had fallen in the parking lot and several cars were parked on top of it. It was just a strange experience. Not what I would expect from a Radisson.

Partner

6/10

Pleasant

11 Jul 2026

Collette

Arrived 2.5 hours after the posted check-in time and was told there were no rooms clean. Was unable to use the pool because this time constraint.
There was a big red stain on the carpet in the room. Water damage severe in the bathroom celing.
Unique round hotel. View of the river and cinncinati from the balcony was nice.

8/10

Excellent

11 Jul 2026

Ms. Ronda

Everything was nice and pleasant

Partner

6/10

Pleasant

10 Jul 2026

Karen

Housekeeping only comes on the third day of a stay. The front desk is staffed by one person at all times. My next visit will not include this hotel

Family

6/10

Pleasant

10 Jul 2026

Cassandra

To start we booked 3 rooms. Each room had the exact same problems. Towel racks were all falling off the walls, the locks on the door to the balcony were only holding on by one screw. The bathtubs were missing caulk, and also felt like they were caving in on the bottom. The blankets in our room looked like they had cupcake smeared on them, or something with vibrant dyes. There is also NO COFFEE… they have a cheap coffee maker in the room but there’s nowhere to get coffee creamer.

Friends_and_family Family

4/10

Poor

10 Jul 2026

Hannah

Outdated gold decor, old carpet upon entry and throughout the halls. Thankfully inside the room the floors were updated and the bed linens were good. The toilet wouldn’t flush and the bathroom was outdated. Bathtub had a curtain and the layout was just not working. Not worth the money spent. Next time I’ll shop around a bit more.

Family_with_children

4/10

Poor

10 Jul 2026

Cindy

No cold water to add with hot to take a shower or bath, then the knob on the tub for water fell off, called front desk for maintenance and no one showed up. Front desk didn't answer phones because they said you had to press 0, yet there were no directions for doing this. The phone itself had a button to push that said\"Front Desk\" yet they tell us that doesn't work. Carpets were dirty and sticky. Neeed shampood or replaced.

Friends_and_family Family

2/10

Poor

10 Jul 2026

Mark

Do not consider this hotel due to filthy dirty room, bed, bathroom and countertops. The bed had hair in it and multiple stains in sheets and mattress. Tried to get another room and was told they would try to clean and never showed up. This property should be torn down.

Partner

10/10

Exceptional

09 Jul 2026

Amber

Fantastic,Other than the shower tub combo could use an upgrade. We used this to get to the Cincinnati reds baseball games and very easy in and out. We didn’t use the pool but looked fun as well as the revolving restaurant.

Partner

10/10

Exceptional

08 Jul 2026

Brian

It was very nice.

Family

8/10

Excellent

08 Jul 2026

Eric

The property is really good property and I’m judging by the quality of the room I got and the lobby area

The room is clean spacious and well maintained although I think they need a professional painter for the maintenance

I noticed every where he or she did repairs looks like a worsening wound ( that will deteriorate the quality of the property over time

The amenities and quality of the room could actually be classified as luxury hotel rooms
(I have stayed at luxury hotels that does not measure up to this room)

I think they need a cook to order restaurant that operates during the day because there’s no food available except snacks in the lobby and fast food restaurants all around the area

I think with the right kind of management , TLC in the area at the front entrance and investment they could actually move up from a economy hotel to a luxury hotel because they are 80% there already

I think a full functioning bar and a cook to order restaurant in the lobby area that would be open to guests and locals would lively up things a bit.

Also the breakfast was quite good and well put together and I’m a picky person when it comes to food
I will stay there again

Self

10/10

Exceptional

08 Jul 2026

Rebekah

Hotel staff always warm and inviting. We use this hotel to stop and stay midway to Ohio when visiting family. Littles love the pool which is clean and well maintained. Rooms always clean some updated. Location is perfect for dinner or drinks there's so many options in and around the hotel.

Family_with_children

8/10

Excellent

08 Jul 2026

Mike

Great view.

6/10

Pleasant

08 Jul 2026

Michael

Its ok. Really cool view.

Business

6/10

Pleasant

08 Jul 2026

Ashley

Room was ok but not for price point and it appears i was charged twice i got two payments pending for one night

Partner

6/10

Pleasant

08 Jul 2026

Spencer

Property needs attention, it’s run down.
Security doors on lower level (parking garage) need to actually be security doors.

10/10

Exceptional

08 Jul 2026

Joel

Easy check in, great location, even better price.

Self

8/10

Excellent

08 Jul 2026

Stephen

Good value, free trolley will take you downtown and back. Not a ton to do right by the hotel.

Friends_and_family Friends

2/10

Poor

07 Jul 2026

Nonna

Very old, outdated and dirty hotel. First thing we saw after entering the lobby was a giant cockroach. I asked front desk if there is a roach problem and he said, “I hope not” and shrugged.

The corridors smelled like weed. Then throughout the night the smell of weed was seeping into our room.

This hotel needs to be condemned.

Family

4/10

Poor

07 Jul 2026

Eric

The rooms and hallways could use renovations and upgrades. The area outside wasn’t properly maintained as there was loose trash as we walked up to the main entrance. I asked for extra pillows as the ones provided didn’t suffice and was told they were out of pillows, mind you on a non-busy Monday night stay. It was obvious the attendant just didn’t wanna be bothered. The building is very old and needs a lot of work.

Partner

6/10

Pleasant

06 Jul 2026

Dixie

The hotel is aged, it is clean, the first night we were there we had no hot water and did not until later the next day. They also only have housekeeping services every 3 days. The staff was very friendly and helpful, and when we had no hot water had maintenance already working on fixing the issue. Overall, I did enjoy the view the staff was helpful and friendly and it was clean. I however would prefer not to stay again, and will choose a hotel that has been updated or is new.

Partner

8/10

Excellent

06 Jul 2026

Faruk

Solid views from the Tele. Would recommend for anyone looking for a short stay.

10/10

Exceptional

06 Jul 2026

Samantha

The check in staff was very helpful.

Family

4/10

Poor

06 Jul 2026

derrell

Bathroom was nasty , toilet was broke

Partner

2/10

Poor

06 Jul 2026

ROSELYN

No service and rude staff

Family

10/10

Exceptional

05 Jul 2026

Renee

I always have a great stay here! The selling point is the rotating restaurant!

Partner

2/10

Poor

05 Jul 2026

Marlon

Worst experience Nothing like the pictures. Would never stay there again. Over charging hotel. Should be a MOTEL.

Partner

2/10

Poor

04 Jul 2026

Crystal

We checked in around 8pm the lobby area had a smell immediately, we just dropped our bags in the room and let as we had plans in the city, when we returned after midnight exhausted, we got in the room and within 3 minutes seen roaches on the ceiling and running across the floor! The side table with very dirty, we grabbed our bags and left. Still waiting on a refund as this was a 2 day prepaid reservation!

Partner

6/10

Pleasant

04 Jul 2026

Lindsey

The hotel seemed quite dated and run down from the pictures. Our first room had quite a few patches on the walls, seemed run down, and the floor was very uneven. On our second day our toilet stopped working. Cory was very helpful in getting us into a different room after a repair didn’t work. The second room had a better view which was great, but still seemed very worn down and dated inside. Both rooms stayed quite hot even with the AC blasting. Bedding was stained in places and just overall didn’t feel the cleanest it could be.

Staff was great but the actual physical hotel is the reason we would likely not stay here again.

Partner

8/10

Excellent

03 Jul 2026

Tammy

not bad think they could fix the down fence in parking lot people had to park on it looked a little trashy didn't eat breakfast there 20 dollars for sausage gravy pretty high rooms where nice

Partner

2/10

Poor

03 Jul 2026

Wilfredo

The air barely worked it was hot in the room! The water was not hot had to shower in cold water and room wasn’t clean

Partner

10/10

Exceptional

02 Jul 2026

Sherri

My daughter and I stayed here during our road trip from Minnesota back to Atlanta, and overall we had a wonderful experience.

Our room overlooked the expressway and what appeared to be a nearby university, but the real surprise was the breathtaking Ohio River views from the 17th-floor fitness center. Definitely worth checking out!

The room was clean, comfortable, and the beds were perfect after a long day of driving. We noticed a couple of small areas of dust that were likely overlooked, but nothing that impacted our stay.

The staff was exceptionally friendly. Check-in was quick, easy, and everyone was happy to answer our questions.

We were disappointed that we couldn't try the revolving restaurant since it doesn't open until 5 p.m., and we needed to get back on the road. That's definitely on our list for next time.

Our only real complaint was breakfast. We were surprised it wasn't complimentary, and there was no indication that breakfast was being served. We also had trouble finding someone to explain how it worked, so we ended up eating off-site before continuing our trip.

Overall, we had a very enjoyable stay and would gladly return. Comfortable rooms, outstanding service, and beautiful river views made this a great stop along our journey.

Family_with_children

2/10

Poor

02 Jul 2026

Betty

The front desk manager was so rude and refused to give us our two prepaid rooms because my credit card that had already been used to pre pay for the room is in my middle name although my license has my middle name on it. The manager escalated the situation and refused to help saying “I could have helped you but you were rude to me.” I absolutely was not. I just asked her what we needed to do to fix the problem. Anyway, long story short, they called cops and had me and my fellow teachers removed from the property. In addition, the manager had refused to give the couple in front of us their room as well. Perhaps the rooms were oversold for the event we were in town for?? Anyway, save yourself a lot of drama and police intervention and stay anywhere else but here!

4/10

Poor

01 Jul 2026

Wendy

Hotel has a great location. That is the only plus. It is very old and smells of cigarette smoke. Carpet in the room was disgusting. The room smelled like dirty socks. The AC loudly vibrated when on. The last straw for me was the roach I killed on the bathroom wall.

2/10

Poor

01 Jul 2026

Robb

Our toilet overflowed the first time we moved it. Instead of fixing us, they sent us to another room. When we got to the new room, it was not made up. I went back downstairs and they sent us to another new room. When we got there, it was not made up. Finally they sent the maid down to look through rooms trying to find one that was made up. We spent the night and when we got up in the morning, there was absolutely no hot water to shower. The staff was noticeably embarrassed but not helpful. We checked out immediately following. Absolutely unacceptable.

Friends_and_family Family

8/10

Excellent

30 Jun 2026

Matthew

Good location for a reds game. Rooms were big and clean.

Partner

10/10

Exceptional

29 Jun 2026

Jayme

The hotel is so nice! Breathtaking views! But they don’t offer complimentary coffee so be prepared!

Partner

6/10

Pleasant

29 Jun 2026

Camilo

The bathroom needs to be remodeled and the room needs to remodel also the pool is so nasty needs to be remodel also not working properly as the pump not working properly the city needs to look at this place.

Partner

8/10

Excellent

29 Jun 2026

joanne

all good. need new carpet in hallways

8/10

Excellent

29 Jun 2026

Jennifer

Upon walking in, the woman at the front desk barely greeted me as she was eating something. She asked for my credit card and license then sat there with towels for a young boy, who was dripping wet from the pool walking through the lobby. We also discovered no pool towels at the pool, once we found the pool on our own later. She then told me to keep my card out, popped up a charge and told me to pay without explanation of what it was for. I politely asked, then had to ask for parking info. She wrote me a parking pass handed me the room keys and said I was all set. No “thank you, enjoy your stay, let us know if you need anything” or ANY direction as to where to park, the elevators, our room, the pool etc. was. I politely asked if what I had observed as I walked in was correct for these item & she just said mhmm. The pool area was small & very dimly lit, but enough to appease my 8 & 10 year old. The room was clean, it was close to everything and the view of the city was great!

Family_with_children

10/10

Exceptional

28 Jun 2026

Carly

Love the view and entertainment of watching cops live

Partner

10/10

Exceptional

28 Jun 2026

Delainna

Everyone was super friendly but the second shift lady who took the champagne and strawberries to our room and had it waiting for us after dinner definitely went above and beyond. It made the evening special and we will never forget ❤️

Partner

10/10

Exceptional

27 Jun 2026

Shirl

Loved

Partner

4/10

Poor

27 Jun 2026

Alan

Hotel need to be maintained a lot better. Staff acts like they don’t care

Family_with_children

8/10

Excellent

27 Jun 2026

Samuel

Bathroom a little dingy but overall 3 out of 5 star.

4/10

Poor

27 Jun 2026

Shelby

The staff at the front desk were terrible, they were rude when we checked in and they were rude when we checked out

Partner

6/10

Pleasant

27 Jun 2026

Jarrod

Downstairs bar was closed on a Saturday night

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

Jada

It’s just an old hotel, but staff and space always nice for the highway and water view. Elevators weren’t working properly but was t too much of an issue. They may need more staff f but always a great place I like to stay when I visit Cincy .

Friends

8/10

Excellent

26 Jun 2026

Brett

Old building. Lots of character. Nice spacious rooms with great air conditioning. Some mild maintenance issues. Good breakfast options if you aren’t in a hurry. Cool rotating steakhouse on the top floor with limited menu, but good food. Great view from the room if you aren on the river side.

Business

8/10

Excellent

26 Jun 2026

Shawn

I’ve stayed at this hotel for a few years now and the quality has slowly started to decline, however it’s not awful or horrible and I’d still stay here. Some of the power outlets didn’t work and I couldn’t change the temperature of the shower. The balcony is nice, the pool was warm, the staff friendly, and the elevator that goes right to the parking garage is handy. There are plenty of places to eat nearby. The staff was great and check-in was super quick!

Self

2/10

Poor

25 Jun 2026

Andrea

The place is filled with cockroaches. Have to pay for parking. The bedsheets were all stained. Would not recommend staying there.

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Jeffrey

Just a nice place to stay,close to food and entertainment.

Friends

2/10

Poor

24 Jun 2026

Jeffrey

Avoid! Just avoid. It’s an embarrassment that Radisson has their name on this.
Let’s see where do you begin ? It took almost 30 minutes to check in because they couldn’t figure out how to charge a card for $10 in parking. One of the elevators were down. The other elevator sounded like a train when running.
People smoking on all floors
The property is located right next to the highway. Be prepared for it to be very loud all night long hearing trucks and cars.
AC wouldn’t function.
Sheets dirty
Blankets dirty
Police constantly driving around the property.
Dirty. Inside and outside. Dated
Don’t even try to use the pool or revolving roof top restaurant. Front desk has no idea the status of those.
So bad

Self

4/10

Poor

24 Jun 2026

Evelyn

Not clean, looks good exterior but interior very worn down.

Family

4/10

Poor

24 Jun 2026

Leslie

Pictures are misleading. Our outlets didn't work by the bed and a lamp didn't work. I was very disappointed in the stay. It is run down in my opinion

Family_with_children

10/10

Exceptional

24 Jun 2026

Mark

Place was old and had an musty smell to it

6/10

Pleasant

23 Jun 2026

Marc

The biggest issue we had and to be fair it wasn’t the staff’s fault were the storms that rolled through overnight. The electricity was out when we woke up. We were on the 11th floor. No elevators. We’re in our 60’s. That many flights of stairs is not fun but it’s manageable. No lights in the stairwells has got to be some kind of code violation though isn’t it? Luckily a wonderful young man from the housekeeping staff helped us carry our bags down 11 flights of stairs and lit the way with his phone flashlight. I regret not getting his name as he disappeared as soon as we reached the lobby. I should have tipped him at least. The phones were also out so I guess the front desk couldn’t contact anyone either. I have wanted to stay at this hotel for years in my frequent trips to Cincinnati. I just picked the wrong night. I would stay there again as long as the weather was nice.

Family

2/10

Poor

22 Jun 2026

Darren

Stayed for two nights originally in room 1123. We had bed bugs in the room, apparently my wife noticed reviews complaining about the same thing. We let the desk clerk know and he was very helpful in relocating rooms. We moved to 627 which had no bed bugs. Both hotel rooms were extremely run down... Ceiling was all cracked, so we're the corners of the tub. None of the USB ports in either room worked. The plugs next to the bed were so loose. Both rooms were not cleaned well. There were stains on the counters under the tv and between the beds

This is not work the 200+ Cdn. Location is decent, across the river from downtown Cincinnati but go to the Holiday Inn in front or the multiple hotels in Cincinnati. Don't waster your money

Family_with_children

2/10

Poor

22 Jun 2026

Vincent

Hotel is terrible condition and need remodeled. Everything at the property is old and dirty. The room had not been properly cleaned. The tub had black dirty foot print on it. Hair on the bathroom sink. Gross is all I can say. I do not recommend staying there

Friends_and_family Family

8/10

Excellent

22 Jun 2026

Carlos

OK place, a tad dated. Room was fine. I did have a slow draining tub. Asked for it to be addressed. Did not happen. Will stay somewhere else for the value.

Business

10/10

Exceptional

22 Jun 2026

Darla

Our room was nice. We didn't do the breakfast or bar. We did enjoy the pool or should say my grandson did. Have to remember the ice is on the odd floors. I was on an even floor. I will ask next time to be on an odd floor, if possible, but really not a big deal.

Enjoyed our stay.

Family_with_children

6/10

Pleasant

22 Jun 2026

MICHAEL

Wish we could have used the restaurant but we only had 1 night

Friends

2/10

Poor

21 Jun 2026

Shelly

Elevators didn’t work half of the times .. grounds weren’t clean garbage could be seen from balconies . staff wasn’t helpful rude at times
Toilet wouldn’t flush and a pool with hot was listed as amenities.. there was no hot tub .
It was a very disappointing stay for the cost per night

Family

6/10

Pleasant

21 Jun 2026

Taylor

Room wasn't what it was pictured. Bed had sticky stuff on it. Furniture was very beat up and wires were poorly hidden.

Friends

6/10

Pleasant

21 Jun 2026

Wesley

.

Family_with_children

4/10

Poor

21 Jun 2026

Lorraine

This hotel is nothing like the pics. Im sure at some point this was a very nice place but not anymore. It is run down. Floor in room is absolutely filthy, black feet from walking barefoot after taking shower. Mattress is stained. Bed skirt stained. The small restaurant coffee is absolutely disgusting and not drinkable even after we asked for a fresh pot still couldn't drink it. Bitter thick mud flavor. There is a lot of scratches and dents on furniture and walls. One of the elevators doesn't work properly. All the plumbing fixtures in the shower/tub are loose and not sealed with caulk. The bathroom area is ridiculously small. In general this entire place needs a deep clean everywhere from top to bottom. The restaurant on 18th floor was fun but the menu books are torn and ragged. The fabric on chairs was dirty and stained. The food was decent but the menu is very limited and the kitchen didn't have a couple items that were on the menu. In general everything was kinda run down. However, the staff were all very friendly and helpful. This is NOT a 3 star hotel. I would rate it 2 stars. The price is way too high for this place. Not worth what they ask. I would not book reservations here again.

6/10

Pleasant

21 Jun 2026

Lori

Hotel was run down but served it's purpose. Bed was comfortable enough but could use new pillows and sheets. Shuttle to GAB was a great service. Overall it was an ok place to stay.

Friends

6/10

Pleasant

21 Jun 2026

Lacey

The balcony is really small. Could hardly even just sit out there. Highway was super loud. The service at the restaurant was terrible. The hostess was very helpful! Our waiter never once came to our table. Left after a drink or two.

Partner

8/10

Excellent

21 Jun 2026

diane

An old classic, beautiful bones but dated. Cracked tile, dirty grout but clean otherwise. Staff is efficient. Great location.

Partner

6/10

Pleasant

20 Jun 2026

Gail

Good marks: Towels, beds and room temperature. Rotating restaurant/bar. Bad marks: No blackout curtains, just shears. Noisy next to the highway. Coffee filter basket didn't fit coffee maker. Bottom of toilet leaked.

Friends

2/10

Poor

20 Jun 2026

Erica

Very much lived in establishment.
You get what you pay for and cheap it was. Cracked caulking around tub and shower. Rust and dingy linen.

Self

8/10

Excellent

20 Jun 2026

Beulah

The hotel is beautiful, well kept and the staff was very friendly. Giwvere the hallways looked very outdated and spelled like weed. Overall, the hotel was really good.

Partner

8/10

Excellent

20 Jun 2026

David

The room was wonderful. The view was wonderful. Not a problem with the room or anything. The only problem is I paid up front the full amount plus a 50.00 security deposit. They were taking 10.00 a night out of security deposit to pay for parking. Which means I get 20.00 back. I didn't get 20.00 back and they tried to charge my card another 30.00. Plus one day we were without power for 5-6 hours. Wasn't going to walk 10 flights of steps to a hot room. Nice place but don't understand why they kept my money and tried to charge me 30.00 more. Should have taken the 30.00 off for parking for the inconvenince of no power. My daughter is at Ronald Mcdonald house and I will be coming back up but this taken my security deposit and trying to charge me 30.00 more has made me decide to look elsewhere for a room when I come back. No customer service for 5 hours without power. Thats not a good look. Hotels.com has sent me a review. Don't know how to fill that out!!!

Self

6/10

Pleasant

19 Jun 2026

Adena

My initial thought on walking into the lobby was that it smelled bad. I believe it was from the pool, which made me not want to use that amenity. Our room was on the 6th floor but we had to go to a different floor to get ice, which we were told, after we asked, that most of the ice machines were not in operation.
We did get a table in the restaurant, even though we had to wait until 9pm to get in. Our waitress was great and the view spectacular.

Family

10/10

Exceptional

19 Jun 2026

Cecil

We loved our stay. It was quiet and peaceful. The room was clean and well-maintained. Wish we would have had a better view- we were on the interstate side but still had a fairly good view of the city. Would recommend!

Partner

10/10

Exceptional

18 Jun 2026

alicia

The view is wonderful and location convenient to downtown Cincinnati and the ball parks. The staff was great! Very helpful and friendly. We will definitely go back.

Partner

4/10

Poor

18 Jun 2026

Deborah

The hotel advertises two on site restaurants, even posting menus; however, neither is open. A staff member said that they had not been given any idea how long they would be closed. One of the minimum requirements for me to rent a hotel room is on site food. It was a major inconvenience, and seems to constitute false advertising.

Friends_and_family Friends

8/10

Excellent

18 Jun 2026

Drew

Good experience.