Name: Comfort Suites Cincinnati University - Downtown
Address: 2347 Reading Road Building A, Cincinnati, 45202, US

10/10

Exceptional

03 Aug 2026

Robert

Staff (everyone!) made us feel at home.

2/10

Poor

02 Aug 2026

Sandra

My room was not clean. The couch had animal hair all over it. It was so bad I did not sit on it the whole stay. I lifted one of the couch pillows and it had food and old candy underneath it. The floor was dirty with crumbs and dust everywhere. I would have found another hotel but there was 2 conventions in town.
The phone in the room did not work at all. The dead bolt on the door did not work, I was very uncomfortable. I will never stay there again.
The staff I encountered was friendly and helpful. Breakfast was ok; the air conditioner worked well.

6/10

Pleasant

01 Aug 2026

Caitlin

There was shampoo and conditioner but no body wash. The shower was only half enclosed so water gets all over the floor. The pull out couch was unable to be used as it was not clean at all. There weren’t extra blankets. The breakfast was mediocre

10/10

Exceptional

30 Jul 2026

Nancy K

When I read those very negative reviews about indifferent staff and seriously dirty linens I began to wonder what I'd gotten myself into. Luckily, none of that was true. Our room was spacious, bright and clean. I always appreciate a small fridge and microwave. While the breakfast had no meat (beyond gravy) or fresh cut fruit, I didn't expect that for the price. Very good value for the price and free parking in a larger city is worth a great deal.

Mattress was also very nice as were the luxury bath towels. Staff were pleasant, competent and helpful.

8/10

Excellent

30 Jul 2026

Jeff

Front desk staff at check-in on the 27th of July were not friendly at all. Fridge was not working in room. Front desk said no maintenance was available until the next day. Long hair on shower walls. So it was not a great start. Again, front staff was not responsive to answer phone calls, ignored people waiting outside the locked front doors. Second day was better. Breakfast staff was cheerful.

8/10

Excellent

29 Jul 2026

Linda

When we arrived, we noticed the bathroom trash had not been emptied and the bar soap on the sink was open and used. The AC was not on and the room was warm and stuffy. We soon found out why, as when we turned it on it made the loud, most awful noise that we had to turn it back off. We also noticed that someone had stuffed a latex glove around the sprinkler head above the bed.
When we brought these things up to management they apologized and said they would send an email with a voucher for a free night stay, good for 1 year, that we could use at their hotel. We never received the email.

10/10

Exceptional

28 Jul 2026

Rebecca

Clean room and hotel in general. Staff was nice and provided information about what the property provided.

10/10

Exceptional

28 Jul 2026

Denise

Clean, comfortable, safe, close to the Children's Hospital. Staff so very kind and helpful.

2/10

Poor

27 Jul 2026

Sharonda

Unprofessional and ghetto breakfast was nasty and shower was nasty would never stay there again.

10/10

Exceptional

26 Jul 2026

Sierra

Clean room

8/10

Excellent

26 Jul 2026

Crystal

The rooms were clean. I felt comfortable sleeping in the bed because I knew the sheets & comforted were changed. Omg the breakfast excellent. It was not just some continental breakfast. They had variety from sausages to beacon, biscuits, potatoes, etc. They get 10 stars for breakfast. They get 10 stars for overall cleanest of the place. You will not be disappointed if you stay at this place.

4/10

Poor

24 Jul 2026

Brittney

After shortly checking in, I noticed the floor in our room was wet and the wall was leaking water. I called the front desk and they had no other rooms to accommodate. I asked for a refund, since I booked third party they were unable to give a refund and we were stuck staying the night

4/10

Poor

24 Jul 2026

Khadijrah

Breakfast was good

10/10

Exceptional

23 Jul 2026

Anne Harrison

Great staff. Breakfast and ok

10/10

Exceptional

21 Jul 2026

Shireen

Staff are nice. The hotel is secure and clean. The location is a short drive to the UC campus. Breakfast is very basic.

Family_with_children

8/10

Excellent

21 Jul 2026

Linda

Hotel is close to the zoo, Newport on the Levee, etc. The pool water was cold, so the kids only swam for about 10-15 minutes. Breakfast was good.

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Brittney

From being greeted ever so kindly and explained about entering the hotel and leaving and having key card at all times, it was great. From the room stay to checking out, phenomenal. Only thing I didn’t like was breakfast. Other than that, it was fantastic all around.

4/10

Poor

18 Jul 2026

Jennifer

I booked this hotel because it had such great reviews on here. Totally not my experience. Pro- front desk staff upon arrival was very friendly. That is pretty much the end of the pros. Cons room was dirty. The floor had marker drawn on it from prior guest and I'm not sure it was mopped or anything because socks were dirty after being there for the night. Floor board had a big stain. Bed boxsprings on both beds had huge nasty stains. Bathroom door had a hole poorly fixed. Stains on the couch. Area around it was kind of sketchy to me. Would not stay there again.

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Norman

Property nice but area a little sketchy

Family

8/10

Excellent

16 Jul 2026

Crystal

It was a typical hotel stay.

Family_with_children

10/10

Exceptional

14 Jul 2026

Erin

We really enjoyed our stay in Cincinnati, the hotel is located in a “not so great” neighborhood, but we felt safe and secure the entire time we were there. The hotel was clean, and the people working there were so helpful, and friendly. Our room was very nice.

Partner

10/10

Exceptional

13 Jul 2026

Rachel

Quick trip but clean room and friendly staff.

Partner

10/10

Exceptional

13 Jul 2026

LaChae

We were there for the weekend had a very relaxing time. We would stay again.

Family_with_children

8/10

Excellent

11 Jul 2026

Kimberly

Great hotel. Super clean. Super secure. I felt very safe. ONLY complaint was that the key card stopped working at 10am when check out was 11am. I was taking stuff down to my car & had to have the front desk redo my key so it worked. A lot of hotels do this but it’s super frustrating when you need to make extra trips. Why not just key it for 11am?

Self

4/10

Poor

10 Jul 2026

Jermaine

My stay at this hotel was very disappointing. The property was dirty and poorly maintained. It appeared that many people were living at the hotel long-term, which resulted in the parking lot being constantly full. There were also groups of people hanging around in the parking lot, which made the environment feel uncomfortable. Overall, the cleanliness, atmosphere, and condition of the property did not meet my expectations, and I would not choose to stay here again.

Self

10/10

Exceptional

09 Jul 2026

MARY

Me and my sisters brought my mom here to have fun after having a stroke in April. Staff was very friendly the breakfast was good and the room was very spacious. We used a scooter for my mom and they upgraded the room and she was able to ride her scooter in the room and we still had room to move. I would definitely book here again whenever I come back in town. Great place.

Family

10/10

Exceptional

08 Jul 2026

Hassan

it was very Good to spend the night.

10/10

Exceptional

07 Jul 2026

Gussie

We were very pleased with this hotel. It was in a great location and the room was super clean. Checkin was easy and the staff was very helpful and friendly. Loved the layout of the room. The breakfast was awesome—way better than most. Will stay again when in Cincinnati.

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Cortney

Was a little warm in the hallways. But very clean

10/10

Exceptional

05 Jul 2026

Hayley

The room was very clean and the staff was so nice! Breakfast was good also.

Partner

10/10

Exceptional

04 Jul 2026

Adena

We had traveled almost 2 hours to visit my sister at UC medical center...they were so helpful...said they would keep my sister in their prayers...room was spotless...breakfast was delicious and the ac kept the room cooled off

Partner

6/10

Pleasant

04 Jul 2026

Juawana

experience was okay i did not like that we were charged 150 dollars for a deposit that was not stated on hotels.com

6/10

Pleasant

03 Jul 2026

Harold

The price was low, but sometimes you get what you pay for. They seemed to be understaffed, so I'll cut them some slack, but there is never an excuse for not ensuring a clean room. Floors were very dirty. Made my daughters feet black. Took a few days to get it cleaned. We were told that they only serviced the room upon request. Never stayed at a hotel like that. No bed making, no checking if needed toilet paper, towels, or emptying trash. Breakfast was okay, but continually ran out of coffee. When advising staff about it, they seemed annoyed. Would not return to this location.

Family_with_children

10/10

Exceptional

02 Jul 2026

Tanina

Very clean

10/10

Exceptional

30 Jun 2026

Paul

Clean room, good breakfast, nice staff

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Briana

Very convenient location, well kept property and the price was reasonable. The manager Keisha was incredibly helpful and went above and beyond to make our stay memorable. We truly appreciated her care!

Family_with_children

2/10

Poor

29 Jun 2026

Tamya

The Water Was Off For A Whole Day Which Was Saturday Nobody Accommodated Us Or Nothing.

Family_with_children

6/10

Pleasant

23 Jun 2026

Mamoun

It’s ok . But they didn’t fixed the notes what we gave them for 2 days.
They didn’t make clean up the room and fixed the beds or change the bathroom tiles

Family_with_children

10/10

Exceptional

22 Jun 2026

Hailie

I was very pleased with our 3 night stay during June 2026. Immediately upon entering the secure hotel lobby you are able to take scent of freshness and cleanliness. The staff were all very pleasant and helpful when needed. Our room was a 2 bed with pull out sofa. This was the perfect set up for our family of 5. The breakfast seating area is large. The selections were your typical meats, eggs, potatoes, etc. There was also 2 waffle makers, a toaster, refrigerated items available too.

Friends_and_family Family

6/10

Pleasant

21 Jun 2026

Clifton

The floors everywhere felt a little oily/sticky? We asked for a crib, and they brought us a stinky pack & play that had moldy food stuck to the inside. There was no hand soap in our bathroom. There were no towels at all in our room or at the pool. Breakfast was pretty good.

Friends_and_family Family

8/10

Excellent

19 Jun 2026

Brett

This property is in a dodgy part of town. The front doors are locked and a few is required for entry 24/7. This is not an inviting proposition.

The room was nice and the breakfast ok but there was nothing that made this property stand out amongst the huge variety of competitors in this accommodation level.

We are not likely to stay at this property again and the overall experience makes us more than likely to choose a competitor before Comfort Suites

Partner

8/10

Excellent

18 Jun 2026

Rosemary

The staff was excellent!! The room was comfortable. The breakfast was great each day and the staff there was fabulous as well.

Family_with_children

2/10

Poor

16 Jun 2026

Howard

The hotel was not maintained. We lost electricity in the middle of the night and had to walk down the stairs with our luggage

Family

8/10

Excellent

15 Jun 2026

cynthia

The buffet breakfast was just average but the staff was great!

Family

8/10

Excellent

15 Jun 2026

Kelly Jeanne

Everything that you would expect at a comfort inn. Staff was super friendly and went out of their way to make sure you had everything you needed. No hot tub. The property was fully secure, you needed a key card to enter to the lobby from outside

Family

8/10

Excellent

10 Jun 2026

brandy

Over all the stay was good. Staff was helpful upon check in and even allowed for early check in. Room wasn’t to bad. Spacious but could have been cleaner. Our only issue came when the pool was closed for maintenance- which is fine but I wish they would have told us upon checking as it was a more deciding factor for us when booking. When I reached out to Expedia about the situation the hotel
Did infact lie not once but twice to the Expedia representative stating the pool
Was open when it wasn’t. This is bad business and not a good look. They should have just been honest as it was very easy for me to prove I was telling the truth. So for this reason we will not return to this hotel.

Family_with_children

10/10

Exceptional

08 Jun 2026

Daniel

From the moment I arrived, I felt like Kesha and I were lifetime friends. Super cool and friendly from the moment I walked in the door, and she immediately sent up a shower curtain when we discovered ours was missing. She was easy to talk to and made us feel right at home. The room and bed were comfortable and it was overall a great overnight stay. Definitely would recommend.

Friends_and_family Friends

10/10

Exceptional

08 Jun 2026

debra

beautiful hotel, wonderful breakfast, courteous staff! Room was comfortable and bigger than I thought! Will definitely be back !

Partner

2/10

Poor

07 Jun 2026

Matthew

We were booked for a three night stay. Upon arrival, the lady at the front desk was very sweet and helpful. Really appreciated that.

After that, things went downhill. The hotel on the outside seems clean and relatively tidy. The lobby is quiet, clean, and bright. The halls and, more importantly, the rooms were a disaster. After pulling the bedsheets/mattress back, evidence of bed bug droppings/hair was blatant. There were black specs in and around the headboard and box springs. Hair and food and debris were all over the floor on and around the bed. Dried mucus was on the desk in the room. The bathroom smelled like marijuana.

Instantly, we reported this to the front desk and showed her the video. She agreed with the cleanliness issue and placed us in another room on the sixth floor.

After checking into that room, the bedsheets were in disarray and the bathroom was occupied. That secondary room smelled like rotting food.

The assistant general manager and head of housekeeping met us in the original room and apologized and agreed to work with us on a complete refund. However, the hotel has since not been cooperative in refunding our stay and we’re currently out over $400. I’ve been a seasoned traveler for several years and this is by far the worst experience I’ve ever encountered. Avoid this hotel and brand at all costs.

Friends_and_family Friends

10/10

Exceptional

04 Jun 2026

Loraine

Room was very clean, staff was wonderful and breakfast was great. Would definitely recommend this place.

Friends_and_family Family

6/10

Pleasant

01 Jun 2026

Amy

Our room was clean, workers helpful and pleasant, pool was shut down our last day there so completely bummed as that’s what we had planned after we went to the game. They stress it is a no party, no smoking hotel however we smelled marijuana the ENTIRE time we were there. The elevators were STRONG, and the top floor must be the pot floor

Family_with_children

8/10

Excellent

31 May 2026

Paulo

Excellent breakfast the omelette are very good. Plenty of the options. Good location, 20 minutes, walking distance from downtown, renovated bathroom, very good shower, quite old room

Family_with_children

8/10

Excellent

31 May 2026

Evan

The facility was very clean, and the room was spacious and comfortable! Check-in was a breeze and the desk staff were excellent! Breakfast, unfortunately, was chaotic! The person staffing the breakfast was overwhelmed and couldn’t keep up with restocking the plates, plastic cutlery, coffee cups and juice cups.

Family

10/10

Exceptional

31 May 2026

Harvie

The staff was very helpful and friendly made us feel like family while we were there.

Family_with_children

10/10

Exceptional

30 May 2026

Kimberly

Staff was great. Room was nice. Parking was easy. Close to hospital which is why I was there for birth of my grandson.

8/10

Excellent

21 May 2026

Mark

It has been upgraded from last year, did see a couple of small bugs, made us a little nervous, didn’t have enough luggage carts. Very friendly staff. Wished they had bacon or sausage for breakfast. Did have sausage gravey which was good.

10/10

Exceptional

21 May 2026

Jonathan

Clean room, friendly staff, good breakfast and free parking. No complaints.

Self

10/10

Exceptional

18 May 2026

Melanie

Front desk excellent!!!! Very helpful. Room clean and a/c was great.

Partner

8/10

Excellent

17 May 2026

Chris

Yes it was clean, staff was friendly and parking lot was lit

Partner

2/10

Poor

17 May 2026

Shatonda

I didn't care for the Hotel at all!! The staff I dealt with were very rude! The area outside the hotel wasn't inviting and seemed a bit sketchy! The room smelled like old cigarettes, and to to it off, they let people know after checking in that Cincinnati water works has to shut the water off from 8a.m. To 12p.m. the following day. They didn't even compensate any monies or offer anything for the inconvenience. I will never stay there again, and I don't recommend anyone do!

Family_with_children

10/10

Exceptional

12 May 2026

Christelle

Its clean. Staffs are nice. I dont like the breakfast. There was only one staff cooking for breakfast, we had to wait for a long time and all we had only sausage and eggs. But room no complaints

Family_with_children

10/10

Exceptional

08 May 2026

MICHAEL

Not the greatest neighborhood, I would not be walking around after dark. But it's very convenient to Univ. of Cincinnati and all of the amenities that surround a college campus.

The room was great. Clean, well-appointed, with all of the usual amenities. The property seems quite new, so the fixtures were modern and well-maintained. The staff were very helpful and knowledgeable. The breakfast selection was modest, but more than sufficient. There was a different main meal each day of the stay, which I appreciated.

Self

6/10

Pleasant

04 May 2026

Sharen

I had not planned on staying at this hotel. However I was more than happy with the staff. I checked in late night and the hotel reception was quietly efficient with great customer service. As were the women behind the desk as I shared my check-in experience. When checking out the guest service reception thank me for staying with at the hotel and please come back. I travel constantly (6 continents and 25 countries and the United States you typically only receive THE ASK from 4 -5 Star hotels. I will go back when my travels take me back to Cincinnati.

Self

6/10

Pleasant

04 May 2026

KAREN

I just needed a last-minute place to sleep so I wasn’t totally picky and it was very affordable so there was that! The bedsheets looked like they were not clean. They were very wrinkled, and it did not appear as if the bed was just made which bothered me, but I was so tired and it was too late in the evening to make changes. The location is very good. Very close to the university so you really can’t beat that. On site parking, which is free, which is also a plus in Cincinnati. Little things like no garbage can in the bathroom, which was kind of a pain. Honestly, I had to keep throwing my garbage either in the toilet or take it around the corner to the one garbage can in the room. The remote was filthy greasy actually I had to clean it. These are just little things, but they were adding up. The breakfast was subpar. I realize it’s continental, but there was not even any real cream for the coffee. Very very few choices, but it was enough to get a quick bite and be on my way. I will say the staff both the lady that works in the dining area and the woman behind the counter in the evening were over the top amazing. Very helpful and very friendly.

Self

6/10

Pleasant

02 May 2026

Ruth Ann

Room floor was dirty, towels had long curly hair and lint on them, and when we requested clean towels, we had to go downstairs to pick up ourselves, and the same hair was on them the second time too!The first thing that we saw when we walked into bathroom was a long curly brown hair hanging on the hand towels! WiFi was spotty-we lost the volume on the tv the first night we arrived! The beds mattress was hard as a rock, woke up with a backache! Breakfast was blah-tasted like hospital food! Pool was old and needed repairs. The only positive was that the staff was friendly and helpful. Sorry but will not return here!

Friends_and_family Family

8/10

Excellent

01 May 2026

fredrick

Staff was professional and nice we liked are room it was a nice stay

Partner

10/10

Exceptional

30 Apr 2026

Thomas

No shampoo in bathroom

8/10

Excellent

30 Apr 2026

Tiffany

Hotel was nice a little dated and our couch was stained breakfast was standard hotel breakfast. The best part about the state was the staff. They were so pleasant and helpful with making suggestions of things to do in the area. I would stay here again.

Friends

6/10

Pleasant

20 Apr 2026

Zeppieri

Rooms were not
clean as expected.

Self

10/10

Exceptional

13 Apr 2026

Katie

Great stay!!

Family_with_children

8/10

Excellent

08 Apr 2026

Michael

Wonderful hotel that was nice and clean. The continental breakfast was a little lacking. The staff in general were amazing.

6/10

Pleasant

01 Apr 2026

Jeremy

The breakfast was not a crowd pleaser. batter dispenser did not work, eggs were like rubber frisbees orange juice and apple juice was warm. Very disappointed

Friends_and_family Family

10/10

Exceptional

31 Mar 2026

Jacqueline

The orange juice was warm , the floor was sticky . Other than that the service was awesome!

Family

10/10

Exceptional

30 Mar 2026

Rafael

Great!

10/10

Exceptional

30 Mar 2026

Ashley

I read the reviews beforehand was happy but skeptical but moment we arrived was amazing! Friendly fast service our reservation was there I loved the key entry to the hotel so random people can’t just come in, very professional parking was safe and in camera view great breakfast, room was nice clean and good view. I don’t leave many reviews but this place is worth staying at and you can drive everywhere in 5 minutes or walk about 10-20 and felt safe highly recommend

Partner

8/10

Excellent

30 Mar 2026

Beth

The check-in was easy and they let us check-in early which was amazing. The breakfast selection was quite wonderful for an included breakfast. My biggest complaint was they deactivated my room key before 11am (checkout). It went to pack the car and couldn’t get back into my room to get the rest of my things. It was 10:45! I had to ask housekeeping to let me in.

10/10

Exceptional

29 Mar 2026

SENAME

Fresh breakfast and clean room

4/10

Poor

28 Mar 2026

Pedro

I booked a reservation, On my second day there was a roach in the bathroom i called the office. Management came up to the room and provided another room, But i did say no Because i only had 1 more night before check out. She did tell me to reach out to customer service from the 3rd party where i booked the reservation for a partial refund. I reached out now she’s i can’t get a partial refund cause she offered me another room. Management Team sucks ! My first night of being here i asked for more towels and there was attitude given to me !

Family_with_children

8/10

Excellent

27 Mar 2026

Dave

Clean room

Friends_and_family Family

6/10

Pleasant

22 Mar 2026

Asmita

This was our third stay at this hotel. We had to wait in the lobby during check-in for them to “inspect” our room. When we got to our room, the floor was sticky, there were no wash clothes, no soap, and the shampoo was empty. We called the front desk to ask for shampoo, waited 30 mins and they never showed up. We were trying to get ready to go out for dinner at this point. So, I went downstairs to get it from someone else. The lady that answered the phone about shampoo knocked on our door 2 hours later with the shampoo. It’s usually loud at the hotel with people yelling and thumping as well. I’m not sure if we’ll stay here again.

Partner

4/10

Poor

20 Mar 2026

Jessica

Couldnt make cofffe and some one was screaming in the halls in the middle ofnthe jight fir 30 mins.

Friends_and_family Family

10/10

Exceptional

18 Mar 2026

Michael

Everything was great. Very nice hotel. Clean, quiet, friendly staff.

10/10

Exceptional

12 Mar 2026

jon

Parking was a little dicey. Rough neighborhood and strange people.

Family_with_children

2/10

Poor

11 Mar 2026

Derek

First room given didn’t have a shower curtain. They made me come down to lobby and get another key to a new room cause only one person on staff … the new room floor was sticky… I also question if they allowing homeless to stay inside as I saw some inside

8/10

Excellent

09 Mar 2026

Matthew

Hotel Rooms floors looked and felt dirty. Otherwise very clean appearance. However, multiple cars were broken into (smashed windows) in the parking lot and hotel staff reportedly told my other travelling companions, \"Yeah, that happens sometimes.\"

Self

10/10

Exceptional

08 Mar 2026

Susan

Our room was large, but lacked any place to set a suitcase.
The hard floors were cold and our feet felt every little piece of sand.
The main areas of the hotel were very nice, new and good looking.
Breakfast could’ve had better choices.

Friends_and_family Family

10/10

Exceptional

06 Mar 2026

Larry

Great facility. Huge room and great breakfast area.

6/10

Pleasant

04 Mar 2026

Samara

There was like a brown stain on the sheet on one of the beds looked like poop. And there was brown little poop balls (we think) in the bed.

Family_with_children

10/10

Exceptional

01 Mar 2026

Cynthia

Room was spacious and clean. Check-in easy with helpful, friendly agent.

Partner

10/10

Exceptional

27 Feb 2026

Ginea L

I’ve stayed at several Comfort Inns, and this one was by far the best! Very clean and comfortable. It is a great value!

Family

10/10

Exceptional

27 Feb 2026

Cooper

Kesha, the manager, was awesome! She was extremely kind and helpful!

Friends

8/10

Excellent

27 Feb 2026

Asmita

Staffs are super nice!

Partner

6/10

Pleasant

24 Feb 2026

Ashley

Staff was kind. In room-Bathtub was stopped up. No tissues. Breakfast was not stocked at 9 am.

Friends

8/10

Excellent

24 Feb 2026

Gennie

Staff was very nice!

Friends_and_family Family

2/10

Poor

22 Feb 2026

Corey

There was people doing drugs in the pool and there was extremely loud music playing all night.

Friends_and_family Family

10/10

Exceptional

21 Feb 2026

Danielle

Clean. Staff very friendly and helpful. Comfortable bed. Good location

8/10

Excellent

21 Feb 2026

Kevin

Yes

10/10

Exceptional

20 Feb 2026

Jenifer

How clean the whole establishment. All the workers were amazing and very helpful to us during our stay at the Hotel. The manager was fabulous great with everything.

Friends_and_family Family

8/10

Excellent

17 Feb 2026

Larry

Room was clean, location was good for our visit to the zoo. Keisha at the front desk was very helpful with dinber suggestions.

Partner

10/10

Exceptional

17 Feb 2026

Willie

room was very clean the staff extremely nice and professional