Name: Springhill Suites By Marriott Midtown Cincinnati
Address: 610 Eden Park Drive, Cincinnati, 45202, US

4/10

Poor

06 Jul 2026

Crystal

Staff was amazing but rooms had a smell and beds were uncomfortable

8/10

Excellent

05 Jul 2026

Lauren

Nice stay

Friends

8/10

Excellent

29 Jun 2026

Verified traveler

Room was missing bulbs and smelled mildewed but shower was amazing it had jets on the wall and definitely was a 10/10 shower experience just poor lighting and limited outlets sucked.

Self

8/10

Excellent

18 Jun 2026

Juliana

Nice room. Comfortable. Parking good. Breakfast was nice.

Family

10/10

Exceptional

18 Jun 2026

Jennifer

Great stay

6/10

Pleasant

15 Jun 2026

Jill

We had a room with a trundle sofa. The mattress was disgusting, all stained and nasty. Took a pillow case off one of the pillows and the pillow had a big burn hole in it. The pillow case was also very dirty.

Family_with_children

4/10

Poor

08 Jun 2026

Erica

I booked the hotel because of its name Marriott. Upon entering, the customer service was poor, and the rooms had ants. I reported this to the staff, and they said, \"Yes, we know the whole building has ants.\" There is no customer service. We asked for tiles and linens, and we had to wait until the next day for linens and come get our tiles ourselves. There is no friendly staff service, which was very disappointing.

Business

10/10

Exceptional

27 May 2026

Vanessa

The rooms are spacious, clean, and quiet. The staff is friendly, welcoming, and respectful. Plus there’s a microwave in the room.

Family

8/10

Excellent

25 May 2026

Verde

We didn’t like the shower room door and that there was not a lock on them. The bed sheet kept pulling off the corners

Family_with_children

10/10

Exceptional

20 May 2026

Sherrie

The staff was extremely welcoming and helpful. The breakfast in the morning was delicious. Many options and the facility was a very clean definitely would visit again.

Family

6/10

Pleasant

17 May 2026

Perry

Nice, helpful staff with good accomodations and breakfast. Bed mattress was a bit tired and lumpy and could use a replacement.

Family

10/10

Exceptional

29 Apr 2026

James

Great location. Great staff. Shower was a bit confusing on how to get hot water

Self

10/10

Exceptional

23 Apr 2026

Timothy

Room was clean and staff was friendly. I got very confused by the parking garage being completely empty during my stay but they also have a lot on the lobby level.

Family_with_children

4/10

Poor

09 Apr 2026

Satrenna

Didn’t clean room but once during the entire 4 day stay. Had to ask for toilet paper and towels and a bag to empty out trash cans in room cause they were overflowing

Family_with_children

10/10

Exceptional

08 Apr 2026

Bertha

The breakfast was good the only feedback I have is that not everyone eat pork, but would like some sort of meat maybe like turkey or chicken sausage

Family

10/10

Exceptional

06 Apr 2026

Denise

Everyone was so nice and helpful. The breakfast was hot and delicious. Pool was so nice and the hotel vibe was relaxing. We will stay here again for sure

Friends_and_family Family

6/10

Pleasant

04 Apr 2026

Joshua

Careful. They did a hold of $40 on our credit for incidentals, and ended up keeping $20 of that money for no reason. We didn't notice until our credit card statement showed the charge 3 days after we got home from the stay.

Family_with_children

6/10

Pleasant

03 Apr 2026

Kenneth

All good except understaffed. The staff on duty were pleasant and helpful, but terribly overwhelmed. At breakfast, some of the guests were helping clear tables, stock paper products, and change trash bags. The staff were doing the best they could do, but could not do it all.

4/10

Poor

02 Apr 2026

ANGELA

Pool was cloudy. Breakfast area was a disaster. Attendent for breakfast was rude and very unfriendly. Slamming doors, rudly stepping in front of guests, not being friendly or saying excuse me. She even got into a fight with another employee and was yelling loudly. It was a very unpleasant experience. Food was average and not stocked well. Not a huge variety either. For the cost of the one night stay, i expected better. Also, an employee entered my room while i was out and had a do not disturb sign on the door,to leave extra towels and blankets that were requested when i booked. This was unacceptable as you should expect that staff will honor privacy and stay out of rooms with the hang tang. Very disappointed in my stay. There are many hotels in Cincinnati, i will go elsewhere next time.

Friends_and_family Family

6/10

Pleasant

31 Mar 2026

Tyler

No real complaints about our stay. Staff was polite and courteous. The main reason for not giving a higher review was the breakfast was not great and the pool was not clean and almost always out of towels.

Family_with_children

4/10

Poor

29 Mar 2026

Robert

The staff was never at the front desk. People were waiting 20 to 30 minutes to check in to get anything. They were completely out of towels went for breakfast and they were literally out of everything. The only thing they had was scrambled eggs they had no spoons no food no cups nothing I would not stay here.

Family

6/10

Pleasant

24 Mar 2026

Katie

The rooms could definitely use some updating. We purposely booked the springhill suites because the offered the rooms with 2 queen beds and a pull out trundle bed. There was 5 of us traveling together and the desk in their rooms (with the frosted glass) makes a great partition to give my 16yo daughter some privacy while sleeping on the trundle bed. We also like the idea of having a separate toilet/sink room apart from the shower and main sink. Unfortunately the glass was missing from our desk in our room when we checked in. We were informed most rooms no longer had it. The manager was super kind and took us around to other rooms until we found one that had the glass. It didn't have the walk in shower for my disabled mom not we worked around that(and they were kind enough the give us a shower chair to use). All in all the hotel is clean, it had a good breakfast and the staff was kind and accommodating. I think they just need to do some renovations too bring it up to springhill standards a bit better. I would still stay here again.

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Lara

Clean and convenient

8/10

Excellent

21 Mar 2026

Jennifer

The room was great for our family of 6; the hotel did not have enough extra bedding for the couch & pull-out mattress but we made it work. There was some gunk on the shower floor (for which there was no hot water, yikes!), and the headboards desperately need replaced as the pleather is shredding. The employees were all very kind & professional; Krystal at night was helpful, and the folks in the AM were on top of keeping the breakfast buffett stocked & clean. Would likely stay here again! Nice that it wasn't \"downtown\" but very close to UC & the zoo. Kids enjoyed the pool also; towels were stocked & pool was clean.

Family_with_children

6/10

Pleasant

16 Mar 2026

Ayana

The room was okay. There were a couple of things I didn't like for example, an old sock left, stains on couch, a stench, and bathroom light switches were very dirty. When I checked in, the women staff were very nice and welcoming. The bar was boring (didn't like the atmosphere) and the gym lacked equipment. Check out day, the cleaning lady knocked on my door at least 5 times that morning. I eventually checked out an hour early.

Family_with_children

10/10

Exceptional

11 Mar 2026

Michelle

The property was nice with excellent staff. It was very clean. Breakfast was great and the area was well stocked. Gym was great. We did spend time on the pool as well. Pool was a little cloudy but towels were clean and warm.

Family

6/10

Pleasant

09 Mar 2026

Sarah

A nice space located close to downtown. Rooms are large and clean. The lobby was clean and had plenty of seating.

Self

10/10

Exceptional

01 Mar 2026

Rachel

Rooms was clean and staff was nice.. no complaints and my kids loved the indoor pool and nice view of the city and highway and it was very quiet

10/10

Exceptional

23 Feb 2026

Richard

The staff and service

6/10

Pleasant

20 Feb 2026

Amir

Good location. Spacious room albeit very basic looking. Breakfast was basic. Could have had better quality bread, more fruits beyond small apples, yogurt. Coffee was good.

Staff was very courteous.

Room was clean.

There was a smell of smoking in the hallway even though its supposed to be smoke free.

Partner

10/10

Exceptional

19 Feb 2026

darryl

Staff and hotel were great

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

Cherry

The room was spotless and friendly staff.

Leisure Self

6/10

Pleasant

04 Feb 2026

Lee Anne

The staff

10/10

Exceptional

21 Jan 2026

Claude

Great price and service

6/10

Pleasant

20 Jan 2026

Janine

Room has dirty furniture and broken lights. Not what I expect Marriott chain at all. Location is the best thing about the hotel but the parking was limited at night

Leisure Family

10/10

Exceptional

16 Jan 2026

Paul

Na

8/10

Excellent

16 Jan 2026

Robert

Location and room comfort.

Business Self

2/10

Poor

28 Dec 2025

Alaric

Hotel is dishonest. Expedia booking says free self park. They tried to charge me $10 per vehicle to park at check in.I should the booking they said I would not be charged. They then went behind our back and charges us $20 on our cars for parking even though booking say \"free self park\".

Leisure Family

6/10

Pleasant

28 Dec 2025

Shannon

We didn't wake up in time for breakfast.

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Jenifer

This is probably the nicest hotel we have ever stayed in every way! Highly recommend it! Wish all hotels were just like Springhill!

Partner

10/10

Exceptional

24 Dec 2025

Margo

Room was clean and nice.

Family

8/10

Excellent

24 Dec 2025

Nishad

The accommodations were satisfactory, and the hotel's location was convenient. However, the breakfast quality was disappointing, particularly the stale bakery selections.

Leisure Family_with_children

10/10

Exceptional

21 Dec 2025

Kaitlin

Highly recommend staying here! Rooms are clean and newly upgraded. Staff is very friendly and know the area well. Every staff member I encountered seemed to really care about our stay and making it the best possible. Breakfast was what you would expect for a complimentary breakfast - cereal, bagels, waffles, sausage, eggs. The hotel is conveniently located. We will definitely stay again.

Leisure Family_with_children

10/10

Exceptional

17 Dec 2025

Leonard

The staff was friendly, and check-in was easy. On a snowy day, I appreciated parking in the deck with convenient elevator access. My room was clean with an updated bathroom. I also enjoyed the complimentary breakfast with waffles, eggs, sausage, fruit, and more.

Leisure Self

10/10

Exceptional

09 Dec 2025

Tony

Staff was very friendly and helpful

10/10

Exceptional

07 Dec 2025

julio

Nice place

10/10

Exceptional

06 Dec 2025

Jasen

N/A

8/10

Excellent

02 Dec 2025

Miguel

yes

Friends_and_family Family

8/10

Excellent

30 Nov 2025

Elizabeth

Lovely staff.

Friends_and_family Family

10/10

Exceptional

26 Nov 2025

Chris

Staff is excellent - very convenient location

Business

10/10

Exceptional

22 Nov 2025

Kim

Nice place

Leisure Family

8/10

Excellent

16 Nov 2025

Douglas

Quiet. Clean room. A short drive to events and dining.

Leisure Partner

6/10

Pleasant

16 Nov 2025

Jaci

The check in was great, the lady that helped us was amazing! However the room.. not so much. The floors weren't very clean, there are items broken or falling apart, light bulbs not working, no trash bags in the bins, there was hair on the blanket before any of us had even sat our things down.. lots of noises between 12:30/1am from the door rattling and the AC clanking. Overall not a great experience unfortunately as it was for my daughter's birthday weekend.

Leisure Family_with_children

4/10

Poor

13 Nov 2025

Arianna

It was bugs in the room, housekeeping busted in the room without knocking 3 hours before check out…. And the front desk person at checkout was super rude

8/10

Excellent

10 Nov 2025

Jennifer

Staff and ease of checking in/out

Business Family_with_children

10/10

Exceptional

02 Nov 2025

Dawn

Didn't eat breakfast

Leisure Partner

10/10

Exceptional

28 Oct 2025

Kelvin

Great stay

6/10

Pleasant

29 Sep 2025

beth

Registration was questionable. The man was pleasant but it was clear that he wasn’t well trained on the computer program.

Leisure Friends

10/10

Exceptional

22 Sep 2025

Kristofer

Nice location near downtown. Beautiful park across the street, with walking access to the Mt Adams neighborhood which has some amazing dining options. Kids loved the pool. Staff was friendly and helpful, and I felt like they genuinely cared about making sure we had a great stay.

Leisure Family_with_children

10/10

Exceptional

08 Sep 2025

Verified traveler

Will Be Back!

We had one of the easiest booking, check-in and check-out experiences ever. Front desk employee made our kids feel so special on their birthdays and was extremely personable. Everything we requested before check-in was in the room and it took all the stress out of traveling with little kids. Clean, quiet and great breakfast!

Friends_and_family Family

10/10

Exceptional

07 Sep 2025

Kimberly

We loved it …. Definitely will come back again

Partner

8/10

Excellent

04 Sep 2025

Jennifer

The hotel is great for accessibility and kids.

Business Family_with_children

10/10

Exceptional

23 Aug 2025

Dianna

Very pleasant quit hotel

This was a very quiet clean hotel and comfortable. There was a few hairs in the shower they I cleaned out but other than that , it was clean and nest and comfortable. Staff was helpful and accommodating and breakfast was kept stocked and was decent. Coffee was very tasty

Friends_and_family Family

4/10

Poor

09 Aug 2025

Jack

First room had a broken bathroom door that wouldn’t close, the receptionist said that most people just deal with it. Once we asked her for another room she did give us one.

There was a 50th class reunion going on and I believe it was supposed to be in the banquet room but over 50 people were hanging around the lobby and drinking. This made getting into the lobby and to the elevator almost impossible. I had to try and explain to our 5 year old grandson why people kept bumping into him. We usually like to unwind in the lobby and drink some coffee but that wasn’t happening. This went on until after 11pm.

Leisure Family_with_children

8/10

Excellent

02 Aug 2025

Julie

Dirty sheets. But otherwise ok.

Leisure Family

10/10

Exceptional

01 Aug 2025

Diana

Thumbs up

The staff was very friendly easy check in, plenty of parking, close to downtown and restaurants. The room was clean and comfortable. Fluffy pillows, clean sheets and towels. Complimentary breakfast was really good.

Friends_and_family Family

10/10

Exceptional

31 Jul 2025

Carrie

Staff was very helpful and friendly! Very accessible to area attractions. Perfect place to stay with kids.

Leisure Family

10/10

Exceptional

31 Jul 2025

Victoria

na

Leisure Family

10/10

Exceptional

30 Jul 2025

Alexandra

Very clean, lovely staff, nearby attractions

Business_and_leisure Family_with_children

2/10

Poor

28 Jul 2025

Ebony

Pros: good shower

Cons: iron broken, door handle broke off, shower door didn’t close (caught on carpet), couch was dirty, carpet was dirty, air conditioner barely cooled off the room, refrigerator was warm, wrong keys provided, this place needs some serious upkeep, it’s like NOTHING is maintenanced (room 218)

Leisure Family

10/10

Exceptional

23 Jul 2025

Cihad

Nice

6/10

Pleasant

15 Jul 2025

Verified traveler

Noise complaint

The stay was good other than the fact that other customers had no respect for other people staying there. We stayed on 4th floor and had to listen to people talking loudly in the hall and letting children run and scream down the hall til 1:30am before someone said something to them about going to their rooms and being quiet and respectful of others.

Friends_and_family Family

10/10

Exceptional

14 Jul 2025

doug

Stayed 1 night for a Reds game, wish I could remember the girls name that checked us in, but she was was awesome! Maybe a touch noisy by the interstate, but that’s nitpicking. Great place

Friends_and_family Friends

6/10

Pleasant

06 Jul 2025

Dyfed

STAFF: Very friendly, enthusiastic, and willing to help.
PRICE: Reasonable
LOCATION: You will need a car to get to anywhwere from the hotel.
CLEAN: The swimming pool was filthy so were many of the common areas. A real let down.

Business_and_leisure Family

8/10

Excellent

03 Jul 2025

Marcia

Stay was really good!

Friends_and_family Family

6/10

Pleasant

02 Jul 2025

Brianna

Great Service but Makeover needed

Outdated, needs overhaul. Cracked sinks, linen that I believe should be white but stained yellow. AC that can't keep up with the summer heat. Our room we dropped AC to 60 and still so hot. We ended up having to have a box fan in the room for entire stay. With all that said, with all the times I went to the front Desk their assistant Manager, Laura was amazing in trying to accommodate. She was warm, caring and understood, tried her best without attitude or negativity with every issue brough to her. This why for service I gave that area 5 stars. The gym, now one cleans the cardio equipment. My entire stay you could see sweat drip marks on the treadmills, just gross. Vents in same gym filled with dust.

Friends_and_family Family

10/10

Exceptional

27 Jun 2025

Ashleigh

I didnt like how they charged for parking.

Business_and_leisure Family

4/10

Poor

26 Jun 2025

Don

Disappointed

Reserved a roll in hair due to leg issues and had to get into and out of a tub.

Air conditioning didn’t work correctly. Manager did come and did what they could. But we woke up several times and soaked. Grand daughter slept on the floor in the bathroom she said cooler after wqking soaked in the middle of the night

Terrible being honest

Friends_and_family Family

10/10

Exceptional

15 Jun 2025

Katina

Beautiful hotel.

Leisure Family

10/10

Exceptional

06 Jun 2025

Seth

Conveniently located

Friends_and_family Family

10/10

Exceptional

01 Jun 2025

Cathy

Ready check in and check out.. quiet. Room was very clean and well appointed.

Friends_and_family Friends

8/10

Excellent

31 May 2025

Eric

Carpets dirty throughout . Couch in room dirty. Serval tthing broken or damaged . Electric car charges was a good feature . The person that helped us at the desk was excellent .

Friends_and_family Family

8/10

Excellent

28 May 2025

Natasha

Clean, friendly staff, nice room. $10 charge for parking

Leisure Partner

10/10

Exceptional

28 May 2025

Kevin

Sink in bathroom drained very slow. Otherwise great place to stay. Thank you

Self

10/10

Exceptional

26 May 2025

Kurt

Clean and checkin was quick. Very friendly staff at check in and at the bar!

Leisure Partner

10/10

Exceptional

22 May 2025

Brenna

Front desk staff was extremely helpful and knowledgeable of amenities

Leisure Family

2/10

Poor

21 May 2025

Valued

Very unhappy visitor

Room 109 was filthy. Big red stain on carpet. Dirty couch. I was afraid to close my eyes to sleep. They have bugs and not ants or spiders. Be careful with your luggage and leaving your bags open shake your bag and close before taking you things into your house.

Friends_and_family Family

10/10

Exceptional

19 May 2025

Jennifer

This location was easy to get to. Parking was easy as well as its proximity to the children’s hospital. The room we had was very accessible and clean!

Family_with_children

10/10

Exceptional

18 May 2025

Lori

This is a very nice hotel right next to Children's Hospital and within walking distance to Mt Adams and Cincinnati Playhouse and Art Museum. Front desk all super friendly and helpful. No on site dining but very easy to get to Mt Adams for so many dining options. . It was quiet with the exception of some highway noise from time to time. Beds are comfy and rooms are spacious.

Business_and_leisure Partner

10/10

Exceptional

11 May 2025

Ruth Ann

Excellent service for our short stay. Pleasant staff and very clean.

Friends_and_family Family

10/10

Exceptional

04 May 2025

Paula

Spring Break getaway

Our stay was wonderful....the hotel itself was very clean as was our room. Amenities were plentiful. The staff went out of their way to be accommodating and friendly. Will definitely stay with them again.

Friends_and_family Family

10/10

Exceptional

28 Apr 2025

Anthony

Great staff

Hotel amenities were pretty standard but staff was very friendly and helpful

Friends_and_family Family

8/10

Excellent

27 Apr 2025

Monica

Staff was attentive and breakfast was good. We hadn’t noticed parking fees ahead of time and thought that was a bit bogus. Overall a good stay

Leisure Partner

10/10

Exceptional

20 Apr 2025

David

Clean

Leisure Family

10/10

Exceptional

19 Apr 2025

Marcus

The staff was friendly, quick and very helpful. The evening cocktail bar was a nice surprise and the breakfast area was clean, comfortable and there was a pretty good variety of options for breakfast. The pool area was well maintained and clean as well. My room was excellent, with a very comfortable bed, and such a wonderful shower! Springhill Suites were already one of my favorite brands to stay with. This location only makes me like them even more!

Leisure Self

8/10

Excellent

07 Apr 2025

robert

I recommend this hotel as a safe clean place to stay. The staff was friendly and polite. I only had one minor gripe. Housekeeping missed our room one day. It could have been because we slept late with a do not disturb sign in the door, but even after we left in the afternoon, no one came to take out our trash. This was a minor glitch, as everyone and everything else was vey nice. I will definitely stay at this place in the future, should the need arise.

Friends_and_family Family

10/10

Exceptional

30 Mar 2025

Carla

Very nice hotel

Ive stayed here 3 times before. Its very conveniently located, clean, nice workout room and pool.

Self

10/10

Exceptional

29 Mar 2025

Hillary

The property had a great breakfast buffet, IMO. I also liked the atmosphere of the lobby, where you can sit and enjoy your coffee, or hang out with family.

Business Family

10/10

Exceptional

13 Mar 2025

Sandra

The room was comfortable and clean. All staff members I encountered was friendly and helpful. All were pleasant and professional. It was a very good experience.

Business_and_leisure Family

6/10

Pleasant

13 Mar 2025

Andrea

Clean, comfy beds, but noisy rooms.

Could hear a lot of noises in the room. Water of flushing toilets, doors slamming, other noises from outside the room. There was a gap of about 2\"under the door that seems quite large- it let light in, and a rodent could have also gotten thru the space.

Partner