Name: 21c Museum Hotel Cincinnati
Address: 609 Walnut Street, Cincinnati, 45202, US

10/10

Exceptional

10 Jul 2026

Michael

Enjoyable place to stay. The museum adds a unique experience and atmosphere!

Partner

10/10

Exceptional

07 Jul 2026

Stephen

Great location, clean room, helpful staff, and a cool little contemporary art museum right on premises.

Partner

6/10

Pleasant

06 Jul 2026

Danielle

The hotel was in a great location downtown, with many restaurants and bars closeby. The room was quiet and comfortable, although a little stuffy. The a/c just couldn’t keep up with 100 degree weather outside. The hotel is older and in need of some renovation (carpets), and our shower had not been cleaned prior to check in (hair stuck to the walls, and on the drain, yuck!). However, hard to beat the price for the location!

Family_with_children

10/10

Exceptional

05 Jul 2026

Patrick

The room we stayed in didn’t have a fridge. So unfortunately we had to throw our leftovers out since we couldn’t keep them cold. The bed sits lower to the ground than normal but still comfortable

Partner

10/10

Exceptional

05 Jul 2026

Xin

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Self

8/10

Excellent

05 Jul 2026

cynthia

Hotel was clean and comfortable. They offer valet for parking which was nice. The art is creative. The bed was comfy but very light blankets so if you like a heavy top blanket possibly bring your own. I would stay here again.

Partner

8/10

Excellent

02 Jul 2026

Diane

Location was great! Walking distance to lots of things to do, places to eat, & the ballpark. Bed was good but the sheets were a bit stiff. The water pressure & temperature in the shower was all over the place…devil hot & coming out with okay pressure or it was barely warm & barely coming out. It made some pretty funky noises as well. There was a lot of space which was really nice. The museum was really cool & the valet was great. Disappointed the restaurant & room service closed early but it’s not healthy to eat & drink late night anyways. Overall it was a good stay for one night. I would stay again but only for 1 night trips.

Partner

10/10

Exceptional

30 Jun 2026

Milly

Had a wonderful stay at 21c Museum Hotel. The staff was exceptional—everyone was warm, welcoming, and incredibly accommodating, always willing to help with anything needed.

The property itself is beautiful, with a unique atmosphere that combines a boutique hotel experience with an amazing art museum. The location is also very convenient .

Highly recommend it to anyone looking for a memorable and comfortable stay.

Self

10/10

Exceptional

28 Jun 2026

Leslie

10

Partner

10/10

Exceptional

26 Jun 2026

Allison

Fabulous hotel with fabulous staff! I would like to stay here every time I travel to Cincinnati.

8/10

Excellent

24 Jun 2026

Cheryl

Great place to stay if you’re going for a Reds game! Only big complaint is pillows are like sleeping on bricks…..

Partner

2/10

Poor

23 Jun 2026

Charlie

I was unable to check in and they sent me to another hotel. I had had a long travel day by the time I showed up and was on my way to visit a sick friend so time was essential. The hotel never called me to say I wouldn't be able to check in despite me not checking in til almost 8:30. Completely unacceptable and I will be reaching out to collect a refund.

10/10

Exceptional

23 Jun 2026

Linton

This hotel is located conveniently to Fountain Square. We ate breakfast there two days and it was very good. The cost for the hotel is reasonable but the $45 valet parking is quite steep.

Partner

8/10

Excellent

22 Jun 2026

Paul and Barbara

We loved the location of the 21C Hotel in Cincinnati. Right in the heart of downtown and walkable. If you have a car, be prepared for a $45 per night Valet charge. There is no microwave or refrigerator in the room, but a staff member brought us one to use in our room.
The check in staff ( at the desk ) all seemed stand offish and didn’t seem too interested that we were guests there. ( sighed when we asked questions ).
The rooms were nice, spacious with comfy beds. No free coffee or breakfast .

Partner

8/10

Excellent

22 Jun 2026

Laura E

Really nice hotel with lots of unique artwork and features.

Family

6/10

Pleasant

21 Jun 2026

Richard

No

10/10

Exceptional

19 Jun 2026

Mark

convenient to the Arnoff Center, Fountain Square and great restaurants

Partner

6/10

Pleasant

14 Jun 2026

Dale

Very small, overpriced accommodations. Its like a kingsized bed was placed in a closet to justify the room rate. Little to no options for convenient parking. Beware, the valet parking is costly because of it. Hotel location is downtown, very noisy late at night. If I can help it, I won't stay there again.

Self

8/10

Excellent

12 Jun 2026

Gim

Museum concept was cool

Self

10/10

Exceptional

12 Jun 2026

Cheryl

Did not love the bathtub in the shower

Partner

10/10

Exceptional

11 Jun 2026

Leigha

Great location, clean, beautiful

Partner

10/10

Exceptional

11 Jun 2026

Jesus

Beautiful Hotel, very unique and different.

10/10

Exceptional

09 Jun 2026

Catherine

All was good

10/10

Exceptional

09 Jun 2026

Leslie

STAFF WAS AMAZING VERY FRIENDLY

Partner

10/10

Exceptional

08 Jun 2026

Stephen

Lovely landing spot for our quick visit for a wedding.

Partner

10/10

Exceptional

07 Jun 2026

John

Great hotel, great location, clean rooms. We felt the bar drinks were overpriced (double what we have paid a similar properties), the restaurant gets good reviews.

Partner

10/10

Exceptional

06 Jun 2026

Jenny

Great staff, great room, great location and loved to be able to see all the art throughout the hotel

Self

10/10

Exceptional

06 Jun 2026

Neville

21C is perfectly located in downtown Cincinnati right across from the Arnoff center, and a convenient walk to great American ballpark. There are so many restaurants close by and a really good Irish pub right next-door. Highly recommend it for your next day and the workout gym was pretty well equipped for a short weekend stay.
The valet parking was a little bit expensive, but overall the hotel is definitely worth it.
If you can Uber from the airport to 21C that would be my recommendation because everything else is conveniently located.

Partner

10/10

Exceptional

04 Jun 2026

Debra

The hotel staff were great and the hotel was fabulous, great location. Only downside was parking was expensive.

Partner

10/10

Exceptional

31 May 2026

Nathan

Fun hotel with art everywhere including the rooms. Spacious and high quality rooms.

10/10

Exceptional

30 May 2026

Jay

This hotel exceeded my expectations in every way. I will definitely be a repeat customer.

Partner

8/10

Excellent

28 May 2026

Logan

I always enjoy staying at 21c however this stay my room wasn’t up to par with the cleanliness

Self

8/10

Excellent

25 May 2026

Michael

Staff was all wonderful and extremely nice to me and my wife. Very helpful with information about how to get around the city easier. Breakfast at the restaurant was great as well. Hotel and room were both clean. The only complaint was the bed wasn’t very comfortable to us.

Partner

6/10

Pleasant

21 May 2026

Carlisia

Room was clean but very basic.
The

10/10

Exceptional

19 May 2026

Deborah

Lovely hotel and staff at check in were great

Friends_and_family Family

2/10

Poor

17 May 2026

Angela

This was not a good experience. We decided to stay at a “nice” hotel rather than the Hyatt Place or Hampton Inn, like we usually do. There was nothing special about this hotel. It was centrally located and clean. But…..the hotel parking was $45, there was no fridge in the room, nothing to set the place apart from the competition. Here’s the kicker though: there was the loudest screaming I’ve ever heard in a hotel in my life from 11pm to 1am. Several people on our floor called the front desk and they sent “security” up to try to quiet it down to no avail. Our sleep and stay was terrible…..but there was no offer to refund part of our rate or make it right in some way. I’m not one to leave bad reviews but this was a really bad experience. I wish I had my money back.

Partner

10/10

Exceptional

16 May 2026

Joseph

The art is very unique and we loved every part of the stay. The staff was helpful at every point in the day, and the valet was polite and the service was prompt. We were told 20 minutes to wait for our car to be brought up, and it was brought up in only 7 minutes. Very efficiently run establishment, my only regret is that I wasn’t able to try the restaurant in the lobby. Other than that it was very excellent.

Partner

10/10

Exceptional

16 May 2026

Gayle

Dinner and cocktail selection were excellent, as was the service. One staff member had a penguin join us at our table - great fun!

Partner

10/10

Exceptional

16 May 2026

Glenn

Great hotel concept and execution

Self

10/10

Exceptional

16 May 2026

Mark

I stay here every time I’m in Cinci. Staff is gracious. Art is superb. Downstairs bar and restaurant is pretty good. Good vibe

Self

4/10

Poor

11 May 2026

Fady

The air conditioning was noisy, and the view overlooked a dirty rooftop. The shower was difficult to use because the hot water was scalding while the cold water pressure was very weak. The pillowcases and towels even had holes in them. I stayed here about six years ago, and the property was much better maintained back then.

Family_with_children

8/10

Excellent

09 May 2026

Jessica

Conveniently located downtown, friendly staff and nice sized rooms. The art museum was really nice to walkthrough, some really unique pieces.

Family_with_children

10/10

Exceptional

06 May 2026

Liz

I loved this place. Keep the indoor pool, chains, give me an art museum instead! The room was extremely clean and comfortable, too. Staff was attentive, thoughtful, and helpful. Art was GREAT. Loved the location. No notes.

Self

2/10

Poor

05 May 2026

Christopher

Service was terrible. The staff were dressed like bums and were less than professional in demeanor. Everything seemed uncomfortable including the beds, chairs, and shower. Considering the price, it was very disappointing.

Partner

8/10

Excellent

03 May 2026

Royce

The room was clean and the bathroom was clean as well. The room did not have a refrigerator and the front desk would have room service deliver ice when requested.

Family

10/10

Exceptional

03 May 2026

Walter

Didn't eat breakfast there. Room was very clean
Bar was fine

Partner

8/10

Excellent

02 May 2026

Danielle

Enjoyed our stay in Cincinnati. Staff at check in were excellent.

Family

10/10

Exceptional

30 Apr 2026

Chad

Once again a wonderful stay at 21c museum hotel. The location is wonderful plus the staff is incredible. We look forward to coming back soon.

Family

10/10

Exceptional

30 Apr 2026

Chris

Great location.

10/10

Exceptional

27 Apr 2026

Connie

Eclectic and quirky design elements here and there, in alignment with the hotel also sharing space with an art gallery/museum. My room was impeccable: well-laid out, spacious, clean and comfortable. Dinner at the bar at Metropole was delightful, as was breakfast in the main room the next day. Very conveniently located, too! My only complaint was that the coffeemaker or phone in my room did not work, and despite three attempts to get that sorted it out, it wasn't taken care of. More a situation of a series of miscommunications than incompetence.

Self

10/10

Exceptional

26 Apr 2026

Rebecca

Wonderful place to stay

Family

10/10

Exceptional

26 Apr 2026

Rebecca

Great, convenient place to stay. All staff were wonderful!

Family

4/10

Poor

26 Apr 2026

Sylvia

Unfortunately, due to this hotel NOT being very clear, honest and upfront about their fees, their getting 2 stars! I booked a Non -refundable King Size room that I fully paid in advance. The only fee/charge I was informed of was a $5 service fee that was on my receipt showing that's ALL I needed to pay . The details page on the booking, there was NO info about a $100 hold at check in. This hotel didn't even give Hotels.com much information. The front staff member acted very non chalant as if he knew it was wrong but let me think Hotels.com was at fault. I only decided to write a review because I don't want others to be surprised by any additional fees or a hold being placed on your card especially for a room that was FULLY PAID IN ADVANCE!

Self

8/10

Excellent

26 Apr 2026

Brian

All good

8/10

Excellent

24 Apr 2026

garrett

Clean room, great staff , great location! A lot to do within walking distance.

Partner

10/10

Exceptional

24 Apr 2026

Eric

Always a great choice on Opening Day!!

Partner

10/10

Exceptional

23 Apr 2026

Launie

We enjoyed our stay at the21c hotel. It was convenient for our downtown cinci activities. Parking is always a bit tricky in the city. I used spot hero for an overnight parking selection and felt comfortable with this choice. The hotel rooms were pleasant, clean and modern. Not having an ice machine available was a bit inconvenient but ice was retrieved from the attached restaurant. Overall, I would stay here again.

Friends_and_family Family

8/10

Excellent

20 Apr 2026

Gretchen

Interesting hotel, not much to the individual guest rooms. Common areas and Gallery was nice but small.

Partner

10/10

Exceptional

19 Apr 2026

Craig

The only thing I could find as a negative - no mini fridge.

It has an old building charm with the water pipes making noise. This is honestly not a complaint, it felt like that fits intentionally with the atmosphere of the hotel. The room was clean. The art was interesting. And the star, the penguin.

We will be staying here again.

Partner

6/10

Pleasant

19 Apr 2026

Rafael

The bedsheets had stains and when they came to clean the room they made the bed with the same stained sheets. The carpet had a lot of stains as well. The staff was super friendly though.

Partner

8/10

Excellent

16 Apr 2026

Amber

Love this hotel chain! Having 24 hour access to such an amazing art collection makes an insomniac like myself heart’s sing. Will definitely stay here the next time we are Cincinnati.

Partner

10/10

Exceptional

13 Apr 2026

Eliot

Clean rooms, great location. Friendly staff.

Partner

10/10

Exceptional

11 Apr 2026

Jacqueline

This was a fun hotel with lots of character. Clean room, friendly service. Having in room microwave/fridge would be nice. Bed was comfy and shower was great. Overall we enjoyed it.

Partner

10/10

Exceptional

11 Apr 2026

Emily

Good WiFi, clean room, kind staff

Partner

10/10

Exceptional

05 Apr 2026

Logan

One of my favorite hotels in the city. Always enjoy my stays at 21c

Self

8/10

Excellent

05 Apr 2026

Joshua

More on the reservation. Booked with breakfast and got to the hotel and was told I didn’t have breakfast on my reservation. Pretty sure I paid more for it.

Partner

4/10

Poor

04 Apr 2026

TARNESHA

Smelly, hallways

8/10

Excellent

03 Apr 2026

Holly

The art is great, as is the location. A little pricey for what you get.

Partner

6/10

Pleasant

01 Apr 2026

Ashley

Late check in

2/10

Poor

01 Apr 2026

Kytiana

They have issues with getting rooms ready by 4 PM check in. This is my first and last time I will ever stay there. I checked at 1:30 PM to see if my room was ready and it wasn’t, dropped my stuff off came back at 3 PM and still not ready, had to point out to them it was 3:54 PM since they want to say check in is not till 4 PM that’s when they decided to move my room. Front desk in particular one gentlemen is terrible. Although they gave me a voucher for dinner and breakfast (however had already paid for breakfast) they have issues picking up the phone when you call down. They didn’t provide me with a WiFi password of amenities as I heard others that were checking getting told everything. Overall disappointing for a hotel in downtown Cincy.

Partner

8/10

Excellent

01 Apr 2026

April

Staff amazing and property was gorgeous love the art gallery on two floors.

Partner

8/10

Excellent

30 Mar 2026

Christopher

Neat place to stay with a great location. Pleasant staff. Had a wonderful with friends

6/10

Pleasant

28 Mar 2026

Heidi

The breakfast was really good although I found a bread tie in my omelet. The staff were very friendly and helpful. The olives at the bar downstairs are AMAZING.

Friends

10/10

Exceptional

25 Mar 2026

Deborah

Breakfast menu ok

Family

10/10

Exceptional

25 Mar 2026

Christie

This was a very cool hotel & great location.

Friends_and_family Friends

10/10

Exceptional

24 Mar 2026

Nicolle

It was a wonderful stay.

Partner

6/10

Pleasant

24 Mar 2026

Jennifer

The halls were stark white, no art or anything. The lobby smelled like a sewer for the entire time we were there. Our phone did not work and could not call the valet.

Partner

8/10

Excellent

23 Mar 2026

Doug

It’s great for downtown vibe

Partner

10/10

Exceptional

22 Mar 2026

kristin

We stay here almost every time we travel to Cincinnati. It's in an incredibly convenient location.

Business Pet

6/10

Pleasant

22 Mar 2026

Rob

The TV wasn’t working and the fridge wasn’t in the room when we got there.

4/10

Poor

14 Mar 2026

Karen

21C was the hotel to stay in Cincinnati, but not anymore. Our room was so stuffy and smelled like it had not been slept in for weeks. The hallways were humid and sticky. The artwork in the room appeared worn out.
The shower/tub floor was very slippery.
You could barely see out of the windows because the windows were so dirty. There was no refrigerator/bar refrigerator in the room. And a room service was not available after 10 pm
Also, as we were getting ready to go to sleep, the fire alarm started chirping in our room. We called the front desk. They said they take care of it, but then they never did but the chirping stopped.
The check-in and checkout process was very easy
And then I was double charge for the room which I’m still trying to get corrected.

Friends

10/10

Exceptional

12 Mar 2026

Kyle

Really nice staff. Did little things that made it feel luxury. Everyone working the front desk was engaging but not over the top.

Self

10/10

Exceptional

10 Mar 2026

James

This was a quick business trip. Loved the location in the Theater District. Easy location to navigate. The staff and the hotel are great, would return to this location.

Business

10/10

Exceptional

06 Mar 2026

Ethan

Room was big and clean. Mini fridge was so nice. Didnt love standing in the barhrub for the shower, felt small.

Business

10/10

Exceptional

01 Mar 2026

Philip E

All good, no problem. Even had breakfast and it was nice. Everybody was nice as well. And I enjoyed the museum pieces that I got to see.

Partner

10/10

Exceptional

01 Mar 2026

Andrew

Clean rooms and lovely staff!

10/10

Exceptional

01 Mar 2026

David

Courteous staff!

10/10

Exceptional

25 Feb 2026

Bryan

Amazing hotel in the middle of downtown Cincinnati!

10/10

Exceptional

22 Feb 2026

Jackie

Great spot

6/10

Pleasant

20 Feb 2026

HELEN

The room was not super clean. Crumbs and hair on the night stands

10/10

Exceptional

20 Feb 2026

Dan

Room was clean.
People were friendly.

Partner

8/10

Excellent

16 Feb 2026

Nancy

Clean rooms

Business

6/10

Pleasant

16 Feb 2026

Shannon

Comfy bed very loud, downtown location. We heard sirens and trolly bells all day and night. Bathroom was spacious and mostly clean. No microwave or refrigerator in room.

Partner

8/10

Excellent

15 Feb 2026

Matthew

A convenient location with friendly staff.

Leisure Partner

8/10

Excellent

08 Feb 2026

Sarah

The staff were extraordinarily friendly!

8/10

Excellent

08 Feb 2026

Robert

Nice hotel in a very convenient area.

Leisure Partner

6/10

Pleasant

08 Feb 2026

Robert

The room condition was fine with the exception of some type of fragrance that was present and not very pleasant.
The bathroom shower was not acceptable to the point where we both did not use it. The brackets around the glass door are dirty and the the step curb into the shower near the edge of the glass door needed a good scrubbing. The shower floor appeared to have residue on it and the edges of the bottom tiles in corners and along the bottom edge of the shower pan floor were not clean.
Very disappointing. We have stayed at this hotel before and were quite happy with it, but this time the was something noticeably different. The fragrances in the hallway were also a bit overwhelming. What are the fragrances trying to cover up? The staff was perfectly fine. We will probably try somewhere different on our future trips to Cincinnati.

Leisure Partner

8/10

Excellent

30 Jan 2026

Joshua

Yes

Leisure Partner

10/10

Exceptional

29 Jan 2026

Matthew

Room was great, staff was helpful! Restaurant on site have awesome drinks!