Name: MainStay Suites Cincinnati University - Uptown
Address: 2347 Reading Road, Cincinnati, 45202, US

10/10

Exceptional

23 Jul 2026

Latoya

The staff was super friendly and helpful. The room was very clean and comfortable.

4/10

Poor

21 Jul 2026

Becky

Floors wer dirty and had to make several requests to get it cleaned, rxtra towels required multiple requests.

Family_with_children

2/10

Poor

16 Jul 2026

Jalen

Had no water first day we got there

Family_with_children

10/10

Exceptional

13 Jul 2026

kristina

Staff very helpful

10/10

Exceptional

03 Jul 2026

Moss

the staff was really kind!

Friends

8/10

Excellent

02 Jul 2026

Jenny

Overall good experience for the price

Family_with_children

10/10

Exceptional

01 Jul 2026

Rebecca

Everyone that worked there from the ladies preparing breakfast to the front desk to the cleaning people, they were all so friendly. It made our stay that much better!

Friends_and_family Family

8/10

Excellent

23 Jun 2026

Heather

Tried to get a cart before 4pm check in time. Dude rude and refused. Then came back at 4 and room wasnt ready. They let us swim. Pool area dirty. Trash laying around. Pool cold, kids shivering. Longest check in ever!
Got to room (for 6) no pillow cases or sheets etc for pull out couch.

Kitchen was great. Lady was friendly and helpful!

Friends_and_family Family

8/10

Excellent

22 Jun 2026

Angela

Front Desk Staff was super friendly and greeted us every time we walked thru the door. They were quick to solve the only issue we had. Which was only one bath towel for a room occupancy of 4 people. We all used one towel the first night, but the next morning the front desk gave us 3 more and apologized for the inconvenience. Only other thing was there was no hair dryer, so be sure to take your own. We didn’t HAVE to have one so it wasn’t a big deal for us. We felt safe because you had to have a key card to get in the front door or be buzzed in. They breakfast was good too. The staff that prepared the breakfast food was very friendly and helpful. If we visit Cincinnati again, we will stay here again.

Family

6/10

Pleasant

19 Jun 2026

Aimee

The night staff was rude when we checked in. We waited at the door for awhile and she finally came from outside the building. She seemed mad we needed to check in. Morning staff were friendly but there was an altercation with a guest in the lobby that required the police be called.

Partner

10/10

Exceptional

17 Jun 2026

Cecilia

The staff was very kind and helpful

Partner

10/10

Exceptional

13 Jun 2026

Gayle

Pleasant place and nice breakfast.

Partner

2/10

Poor

10 Jun 2026

Jessica

The property was clean, the amenities were ok, however the location and crime left us leaving after 1 day when my car window was busted out and the official word from the hotel was “oh yeah, really sorry”

8/10

Excellent

03 Jun 2026

Jasper

they also advertise as another hotel, but it is basically the same building

Family_with_children

10/10

Exceptional

02 Jun 2026

Taylor

Great

4/10

Poor

22 May 2026

Julie

When checking the front desk employee's struggles to find a room for me when I arrived about 430/5pm for my reservation.

I was given a room when I quickly went put down my bag, and left for a dinner reservation.

When returning I realize the room was not clean. Trash was piled under the sink and smelled like it was left for a while but overall not clean.

The employee at night wanted to put up a fight but quickly offered another room which corrected that situation but definitely changed the mood for the evening.

Friends_and_family Friends

8/10

Excellent

15 May 2026

CATHY

Kitchen was good.

Family

6/10

Pleasant

27 Apr 2026

DONALD

Okay

Partner

4/10

Poor

26 Apr 2026

Andy

No towels in the bathroom or soap, which caused a stop at the front desk. They were polite and helpful. Garbage under the sink was not emptied from the last guest and one of the pillow covers looked like it had makeup on it.

Friends_and_family Family

2/10

Poor

06 Apr 2026

INDHIRA

There was urine in one of the mattresses and the towels were stained. We booked for 3 guest and didn’t have any sheets or pillows for the sofa bed. All they offered was a credit to stay there again. I won’t stay there again not even for free.

Family

6/10

Pleasant

28 Mar 2026

Cassandra

Positives: The staff was super friendly and helpful. Easy location to find. Plenty of parking. Nice shower pressure.

Negatives: The hotel seemed like it had thin walls/floors. I could hear lots of other people…all night long. The bathroom had a slight sewage smell. No creamer packets next to the coffee maker.

Self

10/10

Exceptional

20 Mar 2026

Stacey

I want to thank the front desk staff Rayven she was amazing!! We arrived earlier than expected because of an cancelled travel that shifted for earlier than expected. She did everything to make things less stressful and all the staff worked together to ensure the early check in. The room was very nice and clean. Loved the kitchen area equipped which we didn’t use because we were only there for a day attending the Cardi B concert. I will definitely stay here again.

Family

2/10

Poor

09 Mar 2026

Andrew

Never got my deposit back.

Family_with_children

8/10

Excellent

26 Feb 2026

Tony

Front desk was great

4/10

Poor

18 Feb 2026

Sherry

Most of the breakfast was out. Potatoes were hard, and the little gravy remaining was dried and crusted to the side.

6/10

Pleasant

16 Feb 2026

Ovian

The room was a bit dirty upon arrival but I cleaned it myself because of the holiday and not wanting to cause any problems or issues with staff. Breakfast was horrible but overall the staff was very friendly and helpful.

Partner

4/10

Poor

15 Feb 2026

Jamie

Room was dirty and lacked some basics. Room was not ready at 7 pm arrival. Domestic disturbance at 2:30 am woke everyone up for a long time. Not worth the money spent.

Friends_and_family Family

10/10

Exceptional

05 Feb 2026

John

Nice staff, clean room, close to Children's hospital for my training

Business Self

8/10

Excellent

01 Feb 2026

Chris

Great location, staff is wonderful, just not as clean as we were expecting. Nothing huge, just some things in bathroom were not wiped down and carpet in hallway was stained and some garbage for time we were there.

Business Family

6/10

Pleasant

18 Jan 2026

Troy

Overall, the hotel looked very nice. It was also nice that our room had a kitchen. I did have to switch rooms when I first checked in because the first room had dirty bed linens. The manager, who was very friendly, was very apologetic and immediately switched my room. I would also mention that the mattress was not very comfortable and you could hear street noise very clearly.

Leisure Family

10/10

Exceptional

07 Jan 2026

Terrell

Room was clean & above expectations. Great space for long stays also though I only stayed 1 night.

Business

4/10

Poor

05 Jan 2026

Julie

Room was not clean. Surfaces weren't wiped. There were LOTS of stains on the mattress covers. Dried food on the side tables. Even stains on the curtains.

Business Family

10/10

Exceptional

28 Dec 2025

Terry

Excellent stafg

Leisure Friends

10/10

Exceptional

27 Dec 2025

Ronald

Room was clean and spacious, staff were polite and everyone said hello 🤗

Partner

10/10

Exceptional

25 Dec 2025

Monica

The staff was outstanding! The room was large, clean, and super comfy.

Leisure Partner

8/10

Excellent

14 Dec 2025

Michael

Clean room,free upgrade wuiet and comfortable space

Leisure Family

4/10

Poor

14 Dec 2025

Princess

Room floor was filthy. Room and elevator smelled like pot. There was a black bug in my bed. Breakfast- eggs were out, gravy out, bacon out, apple juice out. This was at 8:45am.

Only thing great was staff.

Business

6/10

Pleasant

10 Nov 2025

Anna

This is a newer hotel that is not being maintained very well. The room was not clean. There were crumbs on the nightstand and the floors had not been mopped. Staff was friendly. I was glad I was only staying one night.

Leisure Friends

10/10

Exceptional

06 Nov 2025

Jonathan

Staff was friendly helpful

Friends_and_family Family

10/10

Exceptional

04 Nov 2025

Regina

Room spotless and EXCELLENT customer service

Leisure Family

10/10

Exceptional

03 Nov 2025

sean

Cleanliness and proximity to downtown cinci

Friends_and_family Friends

8/10

Excellent

31 Oct 2025

Nicole

Room was clean, bed was comfortable. Great that they have breakfast but we didn’t make it down there.

Partner

2/10

Poor

29 Oct 2025

mitchell

Room was filthy hair in the bed, mold in the shower and after about only 30 minutes of walking around our feet filthy. So we went down to the front desk to get a different room. The person working the front desk gave us an new room when we went to check out the new room someone was already in the room
Now this room was not assigned to this person but the door was open so they just decided to claim the

10/10

Exceptional

23 Oct 2025

Elaine M

Very clean and modern.
No gross carpet anywhere. Tile and luxury vinyl planking only.
Quiet. Breakfast was standard....could use some more fruit or fresh items.
Staff was very friendly and kind.
Parking was easy.
Very close to UC.
We did not use the pool.

Leisure Partner

10/10

Exceptional

20 Oct 2025

Nichole

We didn't stay for breakfast. The lady at the front desk was amazing. The first room she put us in wasn't clean yet so she upgraded us. The room was nice but smelled like old oil.

Friends_and_family Family

10/10

Exceptional

17 Oct 2025

Jay

Room was ok

Friends_and_family Family

10/10

Exceptional

13 Oct 2025

Emma

Very friendly staff. Very clean establishment. Will stay here again when visiting my son at university

Leisure Friends

4/10

Poor

07 Oct 2025

Burke

Staff was really excellent, management was not very good. First hotel that we have ever been to where we needed to request housekeeping when we had booked 5 nights. Pool was also closed for 3 days to due cleaning, 1 day was reasonable but 3 days wasn't acceptable.

Leisure Family_with_children

8/10

Excellent

05 Oct 2025

Kathryn

Newly updated and spacious. Excellent value

Huge nice and newly updated rooms. In general it was clean but there was food in the frig and a cleaning rag left behind in the restroom. Excellent price and value compared to the hotels around UC. Short Uber to campus.

Friends_and_family Family

6/10

Pleasant

01 Oct 2025

Nick

Staff was super nice the room was somewhat dirty

Leisure Family

10/10

Exceptional

30 Sep 2025

SanJuanita

Property was properly and well maintained. The only hiccup was the TV in the room was not programmed and after 2 requests to help us with it a front desk employee finally showed us how to get the channels!!

Leisure Partner

6/10

Pleasant

29 Sep 2025

Melanie

No vending machines- all empty. Shampoo dispenser did not work. Room was freezing (62 degrees) upon entering. No plain coffee cream, all flavored.

Partner

10/10

Exceptional

29 Sep 2025

Tameika

Great stay. I loved the added bonus of having a full functional kitchen.

Business_and_leisure Self

6/10

Pleasant

25 Sep 2025

Kimberly

Nice staff

10/10

Exceptional

23 Sep 2025

Latrell

Staff seems a slightly unorganized,

10/10

Exceptional

19 Sep 2025

Joshua

This hotel was great! It was very quiet, comfortable, and all the staff were very friendly. Plus the rooms were very spacious and clean.

Leisure Partner

10/10

Exceptional

10 Sep 2025

Tina

Great Stay

We were in town for a Revival and the accommodations as well as staff were excellent. Would highly recommend.

Partner

10/10

Exceptional

01 Sep 2025

Roberto

Great

10/10

Exceptional

31 Aug 2025

Reggie

The staff was friendly the location was perfect for both the Cincinnati Zoo and the Reds game. I would recommend to anyone.

Friends_and_family Family

10/10

Exceptional

30 Aug 2025

Briana

Breakfast was mid

Leisure Partner

4/10

Poor

27 Aug 2025

Yolanda

There was no telephone in the room. You had to go down to the front desk with any issues. Most of the time, there was only one person or no one to help you. The neighborhood around the hotel was unsafe. I was charged an extra fee after checking out 2 weeks ago that I'm still getting the run around for concerning the reason for the charge.

Leisure

8/10

Excellent

26 Aug 2025

Bradley

Property is in a challenging area. Several trucks were broken into while I was there. Hotel staff were excellent but my room had sticky floors...

Business Self

10/10

Exceptional

24 Aug 2025

Adrian

The stay so far at The Comfort Suites Main Stay has been excellent. I came here for an overnight stay for my birthday with my sisters and the rooms were very clean, bathrooms were handicap accessible and the staff was warm and welcoming…I will return.

Leisure

10/10

Exceptional

23 Aug 2025

Georgia

Hotel has been recently renovated, very clean, kitchenette with everything needed if you wanted to cook a little meal and a full-size fridge. Outside was a little sketchy, but very convenient to the hospitals downtown.

Family

8/10

Excellent

21 Aug 2025

Andrea

would have been great but they need to do something about their elevators. Waited 5 minutes for an elevator to come back to the 1st floor.

Friends_and_family Friends

6/10

Pleasant

19 Aug 2025

Cody

Staff were great. Room was clean minus floor. It was very dirty. Access was not

10/10

Exceptional

18 Aug 2025

Caitlin

Clean and large room for family. Friendly and welcoming staff. Very happy with our brief stay.

10/10

Exceptional

17 Aug 2025

Kristin

Family Vacation

The stay was excellent the staff was warm friendly and welcoming anytime we came in we were greeted with a warm hello and asked if we needed anything when we left we were told have a great day have a good time staff was knowledgeable about the area and everything surrounding the hotel would definitely stay here again

Friends_and_family Family

10/10

Exceptional

15 Aug 2025

David

It was very nice, had a nice size room; everything worked as should

Business_and_leisure Partner

10/10

Exceptional

14 Aug 2025

Jason

Awesome

Awesome place to stay super nice people very clean and inviting

Friends_and_family Family

10/10

Exceptional

14 Aug 2025

Lorrie

G

Nice rooms
Breakfast was very good

Friends_and_family Family

6/10

Pleasant

14 Aug 2025

Billy

This is a newly remodeled place is what they told us. That must be why they didn’t have ice on every floor. That was ok though because they had an actual refrigerator with a freezer and ice mold in your room. We made our own ice. The floors were filthy, they made our feet very dirty. The guest before us had spilled what looked like coffee all over the inside of the nightstand that I cleaned up. My family of 5 only had 2 towels, we asked for more. We had to ask for the sheets and blanket for the sofa bed. We stayed 2 nights, no one came and “refreshed” our room, so now we had zero towels. There was no hairdryer, no bag for laundry, no paperwork of any kind as to what was around the area, no sign to hang on your door, no pen or paper. This place just seemed to be not prepared. I dunno, maybe all the other hotels I’ve stayed at spoiled me. Pool was small and freezing, no hot tub. Breakfast was free, that was great. But the food was gross, especially the eggs. Don’t eat the eggs……even the boiled eggs made us raise an eyebrow wondering how they made “fake”and nasty tasting ones.
You had to download an app to pay for the washer and dryer. But then you had to add money to it in increments of 5. It didn’t cost 5, so now we have a balance on this app that we will probably never use. Overall this place needs some work, but the staff were friendly and accommodating.

Business_and_leisure Family

10/10

Exceptional

13 Aug 2025

bruce

Brand new construction made it fresh, pleasant, clean and appealing.

Business

10/10

Exceptional

13 Aug 2025

Judy

ran out of breakfast, couldn't connect with wifi and people in next room smoked so much weed we could smell it in my room. otherwise room was nice and relatively clean.

Friends_and_family Family

6/10

Pleasant

12 Aug 2025

gary

the hotel okay the room was not ready when we went to check in 7:30 pm when the check in could have been done at 4:00 pm and it was not us was many people. also there was one only checking people in. we had to wait for 20 minutes and also had to wait for the room to be ready

Partner

10/10

Exceptional

12 Aug 2025

CHRIS

Beautifully remodeled property staff were second to none!

Leisure Family

8/10

Excellent

12 Aug 2025

Matt

Ok Place

Overall a good stay. Had a few problems that the hotel took care of. Floors need mopped. Breakfast was a disaster.

Friends_and_family Family

4/10

Poor

12 Aug 2025

Jeremy

50 minute wait to get our room because it was not ready at 8pm. Manager left the front desk to check on it and never returned and left a new employee to deal with the fall out of sad customers. Jaz was very kind and apologetic . Breakfast was meh . No fruit or yogurt. Hot food was not replenished for the busy breakfast rush. We wish there were chocolate chips for the waffles or hot chocolate to sip on.

Leisure Family

2/10

Poor

05 Aug 2025

Teresa

I booked two rooms for one night and nothing worked ie: room phones, cable/internet (wi-fi), ice machine. I complained to the front desk to no avail. The staff kept saying “we just reopened on Friday”. I feel the hotel should’ve remained closed until everything was in proper working order. I am a Choice Hotel club member and this was the absolute worst stay experience I’ve ever encountered. I can’t recommend this facility but I won’t spend my money here again.

Business_and_leisure Family

10/10

Exceptional

05 Aug 2025

David

From moment we walked in everyone was friendly and welcoming. The lobby area was beautiful. The room was clean, no issues at all. The breakfast was exactly what we planned for and had variety of options.

Friends_and_family Family

2/10

Poor

03 Aug 2025

Kim

The worst hotel stay ever

This was the worst experience I have ever had in a hotel. Upon check-in, I had to pay $250 per room for incidentals which was not mentioned on any website. That $500 was more than I paid for the two rooms plus fees and taxes altogether otherwise. On check-in, we were handed a paper that said many of the rooms were having problems with the television and Internet problems and to let them know if that happened. Of course, our rooms were affected. One of the two rooms did not have a working television or telephone or stove. The other room did not have a working stove or microwave. All of the appliances have zip ties on their power cords so they could not be used including the coffee maker. There was trash, left in the bathroom and the bed sheets were dirty. None of the dishes were clean in the drawers. One of the rooms had been supplied with two open bars of soap, which is clearly unsanitary. Nut room also had two lightbulbs out on the outside walls of the room. Staff made the keys and active for both of my two rooms at 10 AM thankfully we found that out when one of our party went outside and couldn’t use their key. Check out is at 11 AM and when I told this staff, she just said they shouldn’t be. I assured her they were and she said that’s interesting. The ice machine was broken so they handed us a Ziploc sandwich size bag of ice they put in my hand without gloves. The breakfast consisted of fruit and empty containers for apparent warm food empty for 55 minutes. No restitution.

Friends_and_family Family

10/10

Exceptional

03 Aug 2025

Praise

Excellent

10/10

Exceptional

16 Jul 2023

Sharon

Great Experience!!

We loved our stay at Mainstay Suites!!! We were traveling with our 13 year old granddaughter and she LOVED the privacy of the kitchen and pull-out sofa bed being separate from our beds and bathroom. Everyone was super nice!!! The lady in the breakfast area, the guys at the desk and all the maids were extremely nice!!! There was one young black girl, must have been head of housekeeping, (I regret not getting her name.) she had such a welcoming spirit. Always smiling and giving an encouraging word. Even my granddaughters were impressed with this hotel. They asked if I could find another one like this at our next stop. Thanks for a GREAT stay!!!

Friends_and_family Family

10/10

Exceptional

15 Jul 2023

Adam

Nice, clean property. Looked very new.

10/10

Exceptional

03 Jul 2023

Desiree

We had some confusion and someone walked in our room while we were in it BUT this situation was fixed quickly. It was a very busy weekend and everyone was friendly

Leisure Family

10/10

Exceptional

03 Jul 2023

Brennan

Great visit nice and clean thank you

Leisure Partner

10/10

Exceptional

02 Jul 2023

James

Very clean and well kept
Good breakfast

Leisure Self

4/10

Poor

01 Jul 2023

Brittney

Smoking in Rooms

Paid a very high rate (Taylor Swift Concert night) to basically just get ready for the concert for 20 minutes. Our room smelled like someone had been smoking in it for days, and there was a chewed up piece of gum on the floor in plain sight in our room. Disappointing because I knew the hotel and all hotels in the area were sold out, so I didn’t bother even trying to switch. We had already spent so much money on the hotel and concert and didn’t want to spend more, so my husband and I took turns sleeping and driving and we drove all the way back to Chattanooga, arriving home at 6am.

Friends_and_family Family

6/10

Pleasant

25 Jun 2023

Savannah

Cheapest place. Has stove top, dishwasher, dishes, refrigerator and a microwave. Makes it convenient while taking your children out of town.

Leisure Family_with_children

10/10

Exceptional

22 Jun 2023

Cynthia

Cincinnati

Bentley is really nice and gave us good information about restaurants close by.

Partner

8/10

Excellent

21 Jun 2023

James

Only in Ohio

As good as it can be when you're in Ohio

Partner

4/10

Poor

19 Jun 2023

Cailah

Our experience was troublesome. When we first arrived in our room it was bedtime for the kids. We booked a room with 2 queens and 1 pull out couch. We came to find that the couch had no mattress on the bed. We called the front desk to make them aware, after about a half hour on hold, the front desk informed us that they could move us rooms to accommodate. We were not so thrilled about a room change due to the kids already halfway asleep and we have already unpacked our bags, but that was the only way to have a comfortable stay. So at 10:30pm we switched rooms. Our second room was an upgrade and did have a mattress on the pull out couch, but it was very dirty and had wrappers and items underneath that showed there has not been a thorough clean. We decided to set that concern aside and worry about it in the morning. Unfortunately, our night did not end there. While getting around for bed, a big black bug came running across the floor leaving us is disarray. This bug did not die the first, second or third time trying to kill it (that can only give you detail as to what type of bug we encountered). By this time we were calling surrounding hotels to find other rooms to book along with calling front desk again and explaining our frustration. We witnessed the front desk frustrated with his night already and understood staffing issues but this was a problem we were not going to leave under the rug. They ended up re-accommodating us and I spoke with the manager the next morning.

Leisure Family

10/10

Exceptional

14 Jun 2023

Shaun

Friendly and convenient

Leisure Friends

10/10

Exceptional

11 Jun 2023

Caitlen

I wish I caught the woman’s name at the desk, she was there at our check in on June 10 @ 4pm, and was very polite, when we had arrived back from an event we came across an issue in our room & she immediately had us taken care of! Very sweet and even though she was super busy every time we seen her, she Always had a smile on her face !

Leisure Family_with_children

8/10

Excellent

09 Jun 2023

Emily

Okay for the price

Didn't seem like an area you would find a hotel in, it snuck up on us. Not a terrible area, but not great. Staff was awesome and friendly. Nice, large room, comfortable beds. Cleanliness was definitely lacking. We checked in at 3 am so I didn't say anything when we got there. I'm no clean freak but I went and got a package of Lysol wipes the next morning to wipe things down. Surfaces were dirty (obvious crumbs on nightstand and sticky spots) stains on mattress protector and bottom of the bed, and floors were dirty. If it were clean, I would give it a 9.

Friends_and_family Family

8/10

Excellent

05 Jun 2023

Mary

Room on Reading Road quite noisy from road.

Friends_and_family Family

2/10

Poor

28 May 2023

Yashua

Couldn’t even check in to my OWN ROOM I BOUGHT

6/10

Pleasant

23 May 2023

Javier

The room smelled like cigarettes.
Staff was very nice.

Leisure Partner

8/10

Excellent

22 May 2023

Alicia

All of the front desk staff were friendly. The hotel was centrally located to all of the downtown activities we had planned so it was easy to come and go.

Leisure Friends

10/10

Exceptional

18 May 2023

Sarah

Nice Stay

Very nice room. Bed was a little uncomfortable but it was all great.

Self