Name: Vinpearl Wonderworld Phu Quoc
Address: Ganh Dau, Phu Quoc Island, 922200, VN

10/10

Exceptional

30 Jul 2026

Hasan

Good ans Warm stay

8/10

Excellent

25 Jul 2026

Danyal

Beautiful location. Villas a little tired and need a freshen up. Non motorised pool activities should be free. Charging to use inflatable pool toys was a bit much. Needed some activities around pool area to liven it up. If you want to be left alone, then this resort is for you. Great location for theme park, safari and grand world. We enjoyed the south of island much more due to calmer beach.

Family_with_children

10/10

Exceptional

23 Jul 2026

Quyen

My villa stay was an excellent experience. Very clean and updated decor. Tuk tuk transport you to and from the lobby

10/10

Exceptional

22 Jul 2026

Yenny

Friendly staff

Family_with_children

8/10

Excellent

19 Jul 2026

Sejulkumar

Scale of property was amazing. Lots of things to do within property. Well managed and maintained. Breakfast was good.

Family_with_children

6/10

Pleasant

16 Jul 2026

Richard

I don't recommend to anyone to stay here due to the following:
1. No pots or pan or cookware to use
2. No dishes, plates, glasses or cups.
3. No extra blankets or pillows to use
4. Staff are not friendly
5. Everything you needed, they asked to pay extra
6. Saunas or Spa are not available to use.

Family_with_children

10/10

Exceptional

12 Jul 2026

Muditha

Great space and superb accommodation for families wanted to stay quiet and spend family times. Best for large familys

Family_with_children

10/10

Exceptional

12 Jul 2026

Hieu

Tuktuk, staff, and food.

Family_with_children

4/10

Poor

11 Jul 2026

van

needs improvement

Family

10/10

Exceptional

07 Jul 2026

Mansour

Good

6/10

Pleasant

07 Jul 2026

Nho

It seems like 1st floor room is infested with black mold and 2nd floor room full of sewage smell. Very disappointing for a 5-star hotel.

Family_with_children

2/10

Poor

06 Jul 2026

Giang

Terrible resort I ever been, I had 3 bedroom village for 6 people, it’s big kitchen but nothing in it. 6 people they only provide 2 water glasses. You have to rent pan, pot or utensils.

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

huy

Very nice stay,

4/10

Poor

28 Jun 2026

Pallavi

Our experience overall was a poor one! For a property rated 5 star, they are fooling people, it should be rated 2 or at max 3 stars, just based on the sheer size of it. To begin with, we were a large group of 13 people (8 adults and 5 kids). Our kids were of various ages, the youngest being 2.5 year olds. We arrived at 1pm at the property only to know that villas have not been allotted yet and those allotted were far off. Then our friends paid for an upgrade, for which they took the payment upfront without checking if a fully functional ocean view villa was available. It was not!!! They had to change 2 villas since the AC's were not working before the 3rd one allotted to them was made available at finally 1:00 am in the morning and that too after fighting with the manager, who had to be called and was not present on the property! This was just Day 1!
Day 2- A lizard fell on my 4.5 year old son while he was having a bath!! We found a dead cockroach between the sheets of the children's room! There were dead insects lining the bathtub and inside too! This was from the so called functional villa.
The housekeeping is basic at best, they come in and clean a huge space in under 10 minutes and don't really clean anything properly. Have to be called again and again. They charge for cutlery, they charge for Pan's if needed to be used on the induction in the room, they charge for kids activities but don't mention it anywhere!
All in all a very poor experience! DO NOT RECOMMEND!!

Family_with_children

10/10

Exceptional

27 Jun 2026

Avinash

Staff and service was excellent

Family_with_children

4/10

Poor

19 May 2026

Altaf

Rooms are old and dirty, and clearly weren’t cleaned before arrival. We found dirt under the furniture and even someone’s old underwear under a cabinet at check-in. The toilets stank. Housekeeping didn’t vacuum either — chip crumbs from day one were still there on our last day. I tipped generously every day hoping for better, but nothing changed.

Service is terrible. Ordering room service, we got condescending questions like “Who will pay? How will you pay?” At the pool, staff told us our rented float couldn’t be refunded before I’d said a word — I was simply going to rent another. They seemed to assume we couldn’t afford their services.

For a family of five, we got just two towels. After repeated requests, they said it’d take 30 minutes; when we explained we’d been asking since morning, staff challenged us and said they’d “check with housekeeping” to verify. We never once received five towels — some days two, three or four.

I could go on: locked out when the buggy driver never returned our room key, missing our airport shuttle; the wrong breakfast order three times; never being told about the vegetarian menu until our last day despite asking on day one.

The area is a ghost town too — daily essentials are hard to find. Stay somewhere more central in Phu Quoc.

We’ll never return. We weren’t treated well, and at times it felt like we were treated differently because of who we are. This is a 3-star at best. Book an international 5-star chain instead.

Family_with_children

10/10

Exceptional

16 May 2026

Sophia

I recommend Vinwonder to anyone who’s travelling to Phu quoc with their family. Their service is exceptional.

Friends_and_family Family

10/10

Exceptional

03 May 2026

Jack

Excellent villa. Nice beach. Good food. Good staff. Great location. Nice pool.

Family_with_children

10/10

Exceptional

29 Apr 2026

Linda

I don't know where to start. The whole experience was 10/10 - from check in to check out. The staffs were very friendly and knowledgeable. Our rental was always clean and spacious. The property provided transportation to our rental. Everything was accessible.

Family_with_children

10/10

Exceptional

22 Apr 2026

Quoc

Everything is excellent

Friends

8/10

Excellent

19 Apr 2026

William

Furniture cleanliness and maintenance can be improved, electronics are not all in order, ground water smells overwhelming the house as entering

Family_with_children

8/10

Excellent

18 Apr 2026

Sunish Varkey

Overall, it was a great resort experience. The buggy service can take 10–15 minutes at times, and we had to wait on a few occasions. Without the buggy, getting around isn’t practical due to the distance between villas.

The buffet food was excellent, and both the kids’ facilities and private pools were a highlight. The resort is also conveniently located close to many attractions.

Language can be a bit of a challenge, as around 80% of the staff have limited English, but this seems to be common across Vietnam.

Family_with_children

10/10

Exceptional

17 Apr 2026

Menh Sin

Absolutely loved our stay at Vinpearl wonderworld. As soon as you drive to the lobby we were amazed with how beautiful and grand the place was. After check in we were driven to our villa by buggy. It’s a big resort so we needed to call buggy service to restaurant, beach club etc. We loved our 4 bedroom villa, it was absolutely beautiful.
There was a free bus service to Grandworld, Vinwonders and Safari.
Breakfast was amazing! And the beach is so clean and lots of spot for photos. The service is great too. I would definitely recommend to family and friends.

Family_with_children

8/10

Excellent

17 Apr 2026

Wendy

The villas are fantastic but you can't cook in the kitchen!

Partner

10/10

Exceptional

14 Apr 2026

Lia

The kitchen did not come with any cookingware nor utensils. That was an extra cost. Otherwise, great place to stay.

Family

10/10

Exceptional

13 Apr 2026

Krassimira

Amazing property! Very well maintained. Excellent service. Free tuck-tuk service 24/7; free shuttle bus to Grand World till the 12 am. Free tickets to a show; room credit. Everything was great

10/10

Exceptional

11 Apr 2026

Allen

Service, driver’s and staff iwere excellent. All request were handled properly and professionally

Family

10/10

Exceptional

08 Apr 2026

Bill

Very nice

10/10

Exceptional

30 Mar 2026

Maria

We traveled with four kids from ages 8 to 17 and had a blast! Something for everyone and it’s easy to get around the area either by walking on the beach or catching a ride via Vinpearl. Had the most relaxing massage and facial while here too! Would definitely come back.

Friends_and_family Family

10/10

Exceptional

27 Mar 2026

Anthony

Great service.

Family_with_children

10/10

Exceptional

25 Mar 2026

Toh

Very huge and comfortable villa, and my family absolutely enjoyed ourselves there. This resort is also near all the Vin attractions with free shuttle bus, very convenient!

Family_with_children

8/10

Excellent

18 Mar 2026

James Lance

This is an excellent world class resort except for one thing. I am surprised about the number of people who interact with guests are not very good at English. The quick version is one day my partner and I just wanted to go to a store that sold wine , spirits , mix and some snacks. A fellow on the registration desk had us take the V4-1 bus to the Grand terminal and then get on the 17 bus. We were heading to the airport. After almost 3 hours we got back to the resort. Shortly after , a resort shuttle took us just beyond the gate to a store on the Main Street. Waited for us and took us to our villa -#6509 on Wednesday March 11th. English is the world language and your resort accommodates people from all over the world.

Partner

8/10

Excellent

13 Feb 2026

Hang

The staff was great the place was 4 out of 5 stars

6/10

Pleasant

03 Feb 2026

Jewellan

Hot water not constant. Bathrooms not cleaned properly. Bath door not closing. Fixed it myself.

10/10

Exceptional

01 Feb 2026

Amarbayasgalan

We had a wonderful stay at Vinpearl Phu Quoc as a large family with young children. The villa was very clean, spacious, and well maintained. Breakfast was good with plenty of options, and we enjoyed hosting a few nice dinner gatherings in the evenings, which the space worked well for.

The resort is close to all major attractions, making it very convenient for family outings. The pools were clean, well kept, and great for both kids and adults.

The villa felt a bit large at times, but this was easily balanced by the amazing service — there were always staff around, and the entire place was taken care of wonderfully. We especially want to thank Quinh Nhu, the concierge, who truly stood out among all the staff. She was incredibly helpful, attentive, and made sure everything we needed was taken care of. Her support really made our stay smoother and more enjoyable.

We would happily recommend this resort for families or large groups looking for comfort, great service, and a convenient location.

Leisure Family_with_children

8/10

Excellent

03 Jan 2026

Sungyool

It was super nice, especially the location for wonderworld and safari was amazing.
But need some stains in the room around bath and sink.

Friends_and_family Family

8/10

Excellent

19 Dec 2025

Hung

No equipment for cooking and utensils!!

Leisure Family_with_children

10/10

Exceptional

25 Oct 2025

Hung

Very good

8/10

Excellent

23 Oct 2025

sofia

The property whilist beautiful and spacious, it was a little dated.
The staff were friendly and accomdating.
The kitchen is large and spacious however it is just for show as no cooking utensils including spoons and forks are supplied.

Overall, it was a great stay and very convinent locstions for attractions.

Leisure Family_with_children

10/10

Exceptional

20 Oct 2025

thi Thuy Loan

Wonderful breakfast buffet

Leisure Family

10/10

Exceptional

04 Oct 2025

Sandeep

Overall, it was fantastic! Thank you for the excellent service

Friends_and_family Friends

8/10

Excellent

23 Sep 2025

Leslie

Quiet, clean and well maintained

Leisure

8/10

Excellent

26 Aug 2025

Nhi

This was our 2nd time staying at Vinpearl Wonderworld. This time we paid extra for the ocean view but our view was blocked by plants so there was not much different with the other villas. The private pool was not very clean so preferred to use the beach or the big pool. Room service food was okay for a 4.5 stars hotel, the buffet meals were great 4.5 stars. The staffs and customer services were 6 stars as always. My only feedback to the hotel management team that please give a non-smoking Van to pick up. Both times we were picked up by the small vans ( from contracted partner) but both smelled so bad with cigarette. Also, please clean up the pool for next guests.
Overall 4 stars

Family

10/10

Exceptional

26 Aug 2025

Faraz

Loved the resort. Service and staff was amazing. Anything we needed was accomodated right away. Entertainment within the resort would have been great however not a big deal as there are entertainment daily outside just a few minutes drive away. This was a luxury experience. Kids loced it as well

Leisure Family_with_children

6/10

Pleasant

01 Aug 2025

abdulla

During our recent stay, we found a few positives at the property, but several issues unfortunately impacted the quality of our experience:

1. Good Location: The villa is in a great location, especially for families, with several children’s attractions nearby. This was one of the highlights of our stay.

2. Spacious Villa, Poor Maintenance: The villa itself was spacious and well laid out, but the lack of proper cleaning and general maintenance made it look and feel neglected.

3. Housekeeping and Cleanliness: Cleanliness was a major concern. Towels were worn out and looked overused, bed sheets didn’t appear fresh, and we even found sand on the bedding and water bottles during a linen change — a clear sign of poor housekeeping.

4. Private Pool and Pool Area: The villa’s private pool and its surrounding area were not cleaned at all during our stay. There were many dead insects floating in the pool, which made it unappealing and unhygienic. The poor maintenance of this area was disappointing.

5. Restaurant and Breakfast: While there was no long wait, the restaurant was very crowded during breakfast, making it difficult to enjoy the meal in a relaxed setting. The food variety was also quite limited, with no specific options for children or those with dietary preferences.

6. Lobby and Common Areas: The lobby is too small to comfortably accommodate the number of guests, often feeling cramped and noisy.

7. Children’s Play Area: The kids' area was small and lacked engaging

Leisure Family_with_children

10/10

Exceptional

31 Jul 2025

Verified traveler

Amazing resort, good services

Friends_and_family Family

8/10

Excellent

31 Jul 2025

Sarah

A good property- would be a great property with some small tweaks!
There were some areas of our villa which were in need of TLC, our decking area had some damage to it, kitchen area had no utensils or crockery and limited glasses/cups.
Housekeeping service was good, beds made up, floors swept, strangely the housekeeping team would take our hung up towels away but then not replace them. We ended up with no hand towels or wash cloths several times.
Room service- we didn’t have a good experience with this and ended up getting our food bill refunded as it took 2 hours to arrive COLD.
Breakfast and dinner buffet was excellent- lots of choice and good quality.
Overall we had a good stay and enjoyed our time :) just a few little tweaks could make a big difference.

Leisure Family_with_children

10/10

Exceptional

28 Jul 2025

toan huu

Luxury resort with wonderful staff, highly recommended.

Leisure Family

10/10

Exceptional

25 Jul 2025

Lisa

Loved our stay at VinPearl

The Villas we stayed in were amazing. A cleaning crew comes in every day to tidy up and refill your daily water and towels. My kids LOVED the private pool for our villa and the beach. The only things we were not prepared for was that although there is a kitchen, it is not stocked at all with anything for cooking or even eating. No utensils or cooking tools. Also, be prepared to call for a buggy every time you want to leave your villa.

Friends_and_family Family

10/10

Exceptional

20 Jul 2025

trang

It seems there is a private pool on each unit. Very inviting pool! Good for small or large groups.

Leisure Family

10/10

Exceptional

18 Jul 2025

Tai

Welcome reception service = great
Villa= great, but would make it better if there was more functional equipment in the kitchen
Breakfast buffet = great. Many selection of options

Our kids love having their own private pool in the villa.
Great free shuttle bus to vinwonder and grand world.
Definitely would come back again!

Leisure Family_with_children

10/10

Exceptional

16 Jul 2025

Nicole

Beautiful

We loved this place. Customer service was great! Everyone was friendly, nice and attentive. Our villa was spacious, clean and beautiful. Everything about this was was amazing and made your trip worthwhile. Absolutely would stay here again!

6/10

Pleasant

08 Jul 2025

Kiri

Nice rooms and facilities but service fell short. Feels very mass produced and not a personal service. Some nights at dinner it took a LONG time just to have a drinks order. One day cleaners took our towels without replacing them and it took 1.5 hours and 4 calls to reception to have them replaced. Golf carts to get everywhere feels like hard work.

Leisure Family

10/10

Exceptional

29 Jun 2025

Chinh

Beyond Amazing

VinGroup truly never disappoints. Our 4-night stay was an incredible experience from start to finish. We absolutely enjoyed every moment and will definitely be back!

Friends_and_family Family

8/10

Excellent

24 Jun 2025

Kathryn Uyen-Phuong

The property is very large and the staff is very welcoming and friendly. The breakfast buffet has a lot of options with international and Vietnam specific food options. In room service was good, but takes a long time for delivery. No microwave in the rooms, VERY minimal kitchenware. If you need kitchenware, you can rent for a fee… Tuk tuk small shuttle service around the property can be a long wait at times. The villas are spacious, but rooms are basic. No hot or even warm water for showers as they report some villas use solar energy and during the rainy season, those villas don’t have hot water. That should be listed information for guests to know before booking. Property is close to the theme park, which has an amazing aquarium. The rest of the park was too spaced out with less than thrilling rides. The decorations at the park was beautiful, however. Our booking included free safari entrance, but we did not stay long enough to check it out. Staff did help arrange large van to transport our whole family of 9 from their hotel to one down south for a much better deal than taking taxi. This also included stops along the way for shopping and sight seeing included in the cost. Property is far from authentic Phu Quoc night life and night market. Overall, decent stay, but not the best for price point.

Leisure Family

8/10

Excellent

16 Jun 2025

JASON

It was a large villa, and clean one. Breakfast was great too.

Business_and_leisure Family

6/10

Pleasant

14 Jun 2025

Minhthuy

Room wasn’t expected, Ac not worked well, pool was dirty, no filter, air circulation!
Bathroom had bad odor.
Balcony floor was broken, lucky my husband was not stripped over!

Leisure Family

10/10

Exceptional

30 May 2025

Michal

Very good service. We're stayed over there 4 days and 3 nights. Staff of hotel and resorts take care the guests Very very well excellent. My family will go back again next holiday and new years. Again my family would like to say thanks you very much to Staff
and Miss Trương thị thu Thảo..

Business_and_leisure Family

6/10

Pleasant

26 May 2025

Dimple

Vinpearl Wonder World – Pretty Pools, but Lacking

I recently stayed at Vinpearl Wonder World and found the overall experience to be quite average. While the pool and water activities were genuinely enjoyable, everything else felt lacking. One of the biggest letdowns was the food situation. Despite a large number of Indian tourists visiting, there were no proper vegetarian or even good non-veg options available. It’s surprising that a resort of this scale hasn’t made an effort to cater to such a significant part of its customer base.

There are also no decent food outlets nearby, so you’re basically stuck with limited and unsatisfying dining choices. Another major issue was communication—most of the staff struggled with English, making even basic requests difficult to manage.

The resort itself, though large, lacked energy. It almost felt like a ghost town at times, with very little liveliness or atmosphere. For the price and promise, I expected much more in terms of service and hospitality.

Frankly, I’d rather visit Thailand, where the hospitality is warm, the service is polished, and food options are much more inclusive and flavorful. Vinpearl has great infrastructure but needs serious improvement in food, service, and guest experience.

Friends_and_family Family

8/10

Excellent

26 May 2025

Ratdavone

The resort is a bit isolated. There really isn’t anything around. The resort grounds were meticulously groomed. Villa we stayed at was old, however very spacious and comfortable. Having a private pool was great as it rained off and on throughout our entire stay. Staff members were very helpful and accommodating. I can see why other reviewers mentioned communication issues ,however, for us it wasn’t a problem even though we do not speak the language. Breakfast was good in the am; there is a good enough variety for everyone. Although I personally would have loved other tropical fruits not easily found where I am at. On site, there are a few places to grab alcoholic beverages but the drinks they can make are extremely limited. Room service would not deliver alcoholic beverages with our meal. access to the beach is private, so it wasn’t crowded. I can agree that Phu Quoc overall was more expensive than other parts of Vietnam as is the resort but that shouldn’t stop you from visiting. The massages are considerably more expensive than other resorts we have stayed at in other parts of Vietnam but was good. I wouldn’t recommend their pedicures services though. You can get around the resort via a call to the service desk and a tuk tuk will come get you. The resort did offer transportation via a bus to and from airport if you stay longer than 2 nights. And a dedicated shuttle bus runs every 30 minutes that can take you to some of the local attractions like grand world, safari etc

Leisure Family

4/10

Poor

23 May 2025

Dinh Thanh

We have been in the resort for the last 4 days. The swimming pool is not safe for swimming. We believe the filter is not working, and we have been observing everyday when someone comes to clean the pool by just fishing out the leaves and the debris. This morning we decided to talk to the cleaning person about the condition of the water before he's leaving. Surprisingly he responds that the water is dirty because the filter is not working. So he calls someone with equipment trying to revive the condition of the water and it takes hours. We still have three more nights here at the resort, but we are reluctant to use the pool. A swimming pool without a working filter pump will accumulate dirt, bacteria, and algae, turning it into a breeding ground for disease. Regular filtration is crucial for maintaining a healthy and safe swimming environment. Another problem at the villa when we first checked in, we realized that the guest bathroom toilet is not flushing. 3 different people came to try to fix it and it worked for a few flushes. We are not requiring it to be fixed during the remainder of our stays, since we don't need to use that washroom; just a head up so when we check out you might need to prepare a good stay for the next guest.

10/10

Exceptional

06 May 2025

Judith

Fantastic staff, awesome food, great accommodation & service.

Leisure Family

8/10

Excellent

04 May 2025

Verified traveler

Good

Overall a positive stay. The air con in the bedroom upstairs however wasn't working even after we notified them.

Friends_and_family Family

10/10

Exceptional

30 Apr 2025

James

We had an amazing 4 days here and it was fantastic.

Leisure Family

8/10

Excellent

23 Apr 2025

Jacqueline Ann

All stafgvery pleasant

Leisure Family

10/10

Exceptional

20 Apr 2025

Eunah

We had a great stay at this resort! The location was fantastic—right next to a private beach, themed park, safari, and shopping area, which made everything super convenient. The resort was clean and well-maintained, offering plenty of opportunities to relax either by the main pool or in your own private pool.

The only downside was the amount of smoking. There were quite a few people smoking around the pool area, and at times the smell was quite strong when walking by, which took away a bit from the relaxing atmosphere.

Overall, a lovely place with great amenities—just wish there were better controls around smoking in shared spaces.

Leisure Family

10/10

Exceptional

07 Apr 2025

Mike

The property itself was breath taking and the villa was super clean. The staff are extremely helpful and nice. Overall I would stay her again.

Leisure

8/10

Excellent

10 Jan 2025

Tam

Nice resort but everything is extras.

Leisure Family

8/10

Excellent

01 Jan 2025

Ahmad

the private beach is great. the staff while friendly lack English speaking ability. most of them can't answer a simple question in English.

Leisure Family

8/10

Excellent

28 Dec 2024

Dao

Very nice situated, great customers service. The villa is deteriorated, the bathroom drainage odour is unbearable. To compensate for that, the service exceed expectations.

Leisure Family

10/10

Exceptional

02 Dec 2024

Nhung

Great

8/10

Excellent

01 Dec 2024

jason Chiasheng

All good except that the swimming pool for my villa is not cleaned and it continued so after telling the staff.

Leisure Family

10/10

Exceptional

23 Oct 2024

Adele Lee

Great facilities

8/10

Excellent

04 Oct 2024

Raffi

Overall nice experience. Service needs a little improvement.

Leisure Family

4/10

Poor

21 Sep 2024

jae

The rooms were not cleaned properly and forgot to replenish the towels every day.

Leisure Family_with_children

10/10

Exceptional

22 Aug 2024

Hye Young

Perfect place for family

Leisure Family

10/10

Exceptional

09 Aug 2024

Samantha

Staff is polite and professional. Food is great and the villa is phenomenal.

Leisure Family_with_children

10/10

Exceptional

04 Aug 2024

Tu

The best resort we have stayed at and we have stayed at plenty! Everyone was friendly and hospitable. The resort is huge and you’ll need a golf cart to get around. The breakfast buffet was amazing with lots of options to eat. We did have some minor issues at the beginning when the resort required payment 7 days prior to arrival. I had to provide names and ages of everyone staying. After finding out the villa I booked would not accommodate everyone, the resort provided us with free upgrades. On our check out, the bell hop and staff came out to wave bye. They even provided with breakfast on the go bc our flight was early in the morning and wouldn’t have enough time to eat. Amazing! My kids wanted to stay longer and I do not blame them. Book your stay! Don’t hesitate!

Leisure Family_with_children

10/10

Exceptional

03 Aug 2024

CHINH

We are happy with everything here and will come back if I have a chance to go to Vietnam

Business_and_leisure Family_with_children

10/10

Exceptional

02 Aug 2024

Ji Hoon

Clean spacious pool villa, affordable room service menus (10-20usd), 300k vnd voucher per room/per stay (depends on option), shuttle bus service to major attractions, 5min ride to the beach, i would defintely reccomend this facility for those who have children/many family members to spend vacation on.

Leisure Family_with_children

6/10

Pleasant

30 Jul 2024

Dai

Vinpearl wonderworld is a nice and relaxing place, the staff are very nice and always doing their best to help where they can. It’s great for family. The food was excellent, lots of varieties but it was geared toward international food, not the Vietnamese culture. However, I did not find this place to be 5 stars due to quality of the villas. Cabinets looks cheap. Fridge was slanted, pool was felt dirty. It was a nice villa, just the quality wasn’t there especially for the price you pay for.

Leisure Family_with_children

10/10

Exceptional

17 Jul 2024

Maggie

Food choices are vast and high quality! Prices are reasonable too. Services are excellent!

Leisure Family

10/10

Exceptional

08 Jul 2024

NGOC QUANG

Excellent

Leisure Family_with_children

8/10

Excellent

26 Apr 2024

Woong Joe

First of all, super friendly staffs and very accommodating. Bit far from city center but very beautiful and nice resort. Breakfast taste wise was not the best. Villas are bit outdated and interior needs to be renovated, specially the furniture and some paints. Overall, enjoyed my stay and would likely go back someday.

Friends_and_family Family

6/10

Pleasant

07 Apr 2024

Verified traveler

Overall experience was ok

Over rated ~ villa accommodation was Grand but facilities was not what we expected. Don’t get me wrong it is absolutely beautiful and Grand but… it is very busy! I was impressed with how organised they were organising the tuk tuk to villa they seem to have a great system going which is impressive.
With all the craziness everything seems to work well.
✔️ Checking in was quick and easy.
✔️ Accommodation ~ Villa was very grand and beautiful, very spacious, was clean to certain standards.
❌ Villa pool ~ honestly was very disappointing & very disgusting regretted jumping into that pool, next day kept coughing and I believe it’s due to that pool and the cleanliness.
Everyday they had to fill up the pool and turn on filtering system.
✔️ Breakfast was good ~ wasn’t great but good enough considering the number of guest they have to feed
❌ If you’re a coffee drinker ~ coffee is terrible!
✔️ Organisation and service from Tuk Tuk staff ~ amazing, the quick and efficient service.
✔️ Main pool area was relaxing we spent 2
days by the poolside.

Friends_and_family Family

10/10

Exceptional

14 Jan 2024

An

Enjoyed the facilities, children loved swimming pool, clean beach. Staffs are wonderful

Friends_and_family Family

10/10

Exceptional

07 Jan 2024

Boldsukh

Good stay

Very good stay in this hotel

Friends_and_family Family

8/10

Excellent

04 Jan 2024

Gregory

Poorly managed and harming their brand

Poor service. And the worst part is the constant nickle and diming you. They seriously up charge you for every little thing. We rented a villa with a kitchen... well guess what? There's no dishes... yep, you have to pay a fee for that. Its a great property, but when you pay as much as it costs, they should provide a service instead of trying to sell it to you twice. The way its managed degrades the experience and drops it down from truly five star luxury, to something I've done and don't need to go back to do again.

Friends_and_family Family

8/10

Excellent

27 Dec 2023

Joe

Good for family trip

Nice and helpful staff

Friends_and_family Family

10/10

Exceptional

14 Dec 2023

TEO ENG

Huge Villa with well kept interiors.

Fast response when we needed hotel transport.Staff were all very friendly.

Friends_and_family Friends

4/10

Poor

31 Oct 2023

Ryan

Nice beach but poorly constructed villa & crowded

Australian family of 11 spread across two 3 bedroom beachfront villas. Villas in poor condition - clean but poorly constructed. Hectic lobby with check in taking an hour and no overview of the resort facilities provided. Need to throw elbows just to squeeze in to get food at breakfast buffet. Beach is great for a sunset swim and the open safari is amazing but would suggest staying elsewhere on a similar part of the beach.

Friends_and_family Family

8/10

Excellent

08 Sep 2023

MARY

Beautiful facility but the layout of villas makes it difficult to get commute between villas when the group booking are not near each other because it’s not walkable distances between rooms. The tuk tuk services were great but it takes time to wait around. The internet was horrible for a five star resort but hotel did everything they could when called about it. Staff were wonderful and friendly and superb service.

Leisure Family

2/10

Poor

31 Aug 2023

Tiffany

So disappointed to stay here. customer services are okay, all the transportation drivers are excellent. Before I booked the place im usually read all the rules and policies . I booked 3 bedrooms villas for 6 adults and 3 kids. Mostly kids under 15 year old who live in Vietnam got no identification like ID or passport they should mention us about it on their policies. How do i know about bringing their birth certificate when they didn’t mention about it on their website. The pool so dirty. We requested to clean it for us, but no one take care of it. We paid to much for what we got. To much fee add on . They made us pay extra fee for extra peoples which is fine. End up We decide to booked another hotel for the additional people . My villa go down to 5 adults and 4 kids plus baby. They said the baby will stay for free. Then the next day we came for breakfast they want us to pay extra fee for the 10 years old bc they said that child need to pay extra fee to stay. Omg i have never got any worsts experience like this in my life. The towel not cleaned. Asking for extra blanket and pillows, then the answer from the receptionist was Im sorry we have no more blankets and pillows due overload of guests.

Business_and_leisure Family_with_children

8/10

Excellent

29 Aug 2023

Queenie

Beautiful villa!

I loved our stay at this villa. We stayed in a four bedroom and within each bedroom, there is a full bathroom which was perfect for us. The staffs were very attentive and friendly.

*only negative*
When I booked, it stated that each room will get 500,000.00 dongs worth of vouchers. With four rooms, it is 2,000,000 dongs so I was given a total of 40 vouchers each has a value of 50,000. They provided a list of locations I can use it in but unfortunately after going to one place on the list and they did not honor it, I gave up. It was more of a false advise to get people to shop at the Grand World.

Friends_and_family Family

10/10

Exceptional

13 Aug 2023

lilian

Very good resort for young family

Family_with_children

10/10

Exceptional

03 Aug 2023

Khang

You can't find such a luxury villa elsewhere for the price.

Business_and_leisure Family_with_children

10/10

Exceptional

30 Jul 2023

Ricky

This is our first tine visiting Phu Quoc , Vietnam after 30 years living in America.

We booked a Villa next to the beach, we have our own private pool and our own private beach behind our backyard. That was really cool. One thing that impresses us the most was the biggie , local called it a “tut tut” private sport car will take us everywhere in side the villa. Eating, lobby, beach, and back to the airport. I would recommend if someone want to book this villa, get room 3226 , have a private pool, private beach, private walkway to enjoy the beach .
We definitely will come back to Phu Quoc and would recommend anyone with kids and teenagers to stay in Vin-Pearl Phu Quoc Discovery.

6/10

Pleasant

23 Jul 2023

Joseph

Overall ok hotel. 5 star hotel with 3 star services. Shuttle drivers from lobby to room/ room to lobby was excellent. Beyond that, everything was mediocre.

Leisure Family_with_children

6/10

Pleasant

17 Jul 2023

Scott V

The check in process was smooth transition but the check out was poor due to the front end staff did not take my return flight properly. He almost caught my family a missed flight home. The Villa room is excellent and the private pool was great.

Leisure Family_with_children

8/10

Excellent

08 Jul 2023

Daniel

The resort villa offers terrific space for my party of 7. I honestly don’t think the place was 3000sf so it is misleading. The private pool and access to the beach was really nice. It’s something we haven’t stay before due to the price elsewhere but it’s affordable to indulge here. However, The property needs some maintenance. There are sign of significant west and tear. The most important issue was that after a shower, there is a horrifying sewer smell in the entire villa in 2 of the 3 shower. The smell went away after a few hrs and Turning on the vent but something tells me the sewer may not be up to code ( doesn’t have a u pipe).. because we showered at night just before bed, we didn’t reported to the the front desk until the following day. We didn’t want to deal with them coming by to fix things while we are trying to sleep. When we did report it, an entire army cleaning folks came out within minutes but that time they could find the issue and left. During our stay, we showered in the only showered that didn’t give the smell which was a major inconvenience. For that, I felt like I overpaid and it didn’t meet my villa expectation. The experience fell way short.

Leisure Family_with_children