Vacation Village at Bonaventure

10/10

Exceptional

19 Jul 2026

Zahira

Excelente

8/10

Excellent

19 Jul 2026

Didier

N/A

4/10

Poor

18 Jul 2026

Courtney

Dated but worth the money for the space when traveling with family. It would be helpful if they have food available, no restaurants on site. The check in guy was rude and spoke condescendingly to me, could have used a class in customer service. Overall aside from him, I would definitely stay again!

Family

4/10

Poor

17 Jul 2026

Paulin

Stayed at Vacation Village twice before and service was good…This location at Weston Bonaventure dated furnishings, leaking jacuzzi, had to be moved to a different room. Maintenance was slow to respond. Had to call several times to get service. Was double charged for the stay. Manager referred me back to third party for refund. Manager was not fluent in English.

Friends_and_family Family

4/10

Poor

15 Jul 2026

Carla

Very disappointing, the entire place smelled rancid..like a sewer. The room wasn’t cleaned properly & the toilets didn’t work, we expected a lot more for the price. We wouldn’t stay there again

Family

8/10

Excellent

10 Jul 2026

ka

It was a clean place. Like the area and rooms.

Friends_and_family Friends

2/10

Poor

10 Jul 2026

Adamary

Don’t expect to be put where you belong if you request it.In my occasion I arrived around 9 am I agreed that I’d come in later due to early check in matters with a fee but I check in and all I’m just waiting on my room long story short I waiting till 4:17pm I’m not sure why I waited all day just to be given a room that wasn’t what I got, They sent me to another villa more like away I felt very discriminated at this point .I just decided to keep it bc everything was already inside .Once inside there was a foul smell we called and told them left for the day came back still the same,the next day I called again ,to tell them we found out why it stinked the dryer had water inside of it maybe from previous stays but it became a foul odor and didn’t come till 8 pm the next day this has been one of the most disappointed and discriminating performances of my entire stays of South Florida

Business

2/10

Poor

09 Jul 2026

Shannon

Construction noise ran past 9pm even after complaining. 24/7 front desk did not answer when I called. In suite dryer did not work and my family all travelled the following day in soggy clothes. I have attempted to contact the property to speak to management 4 times and have been brushed off with repeated promises of a call back or email. To date, that hasn’t happened. I would not recommend staying at this property.

Friends_and_family Family

8/10

Excellent

09 Jul 2026

Ms

Vacation Village is a very large property. Due to being at capacity for the holiday weekend we where giving a building off the main location. It was very clean, but very dated. The pull out mattress on the couch was very well used and not confutable. A few of the springs that held up the mattress had broken making it more uncomfortable. The main bed room however had a new mattress and was great. I did appreciate being towards the back of the property, where it was quite and did have its own pool. This said, just ask when you are checking in if you want to be near the main building that has events or a more quite area.

Family

2/10

Poor

07 Jul 2026

Kara

The check in line took 30 minutes to get through and when they told us the building we were staying in was a 5 minute drive I told them I didn’t have a car because I just came from Denver and they were like “what? Why don’t you have a car” like this is a hotel that people come to from out of town. The shuttle took 30 minutes to get us and take us to our room which was outdated and dirty. We got locked out of our room at 1am and no one at the front desk was answering so we had to walk 40 minutes to the check in building to be able to get a new key. Crystal the manager was helpful when I requested a refund and told her about our lackluster stay.

Family

6/10

Pleasant

07 Jul 2026

Courtney

I would say that the value was amazing. My advice, clarify your room selection with the property or book direct. Period.

Partner

4/10

Poor

06 Jul 2026

Kevin

The check in was the worst experience possible for me. They staff all spoke Spanish at the counter & the directions they gave me to my apartment block was very confusing. So we had to go back & they gave us a map. Our apartment block was over a mile from the main reception. We checked in on a Friday & asked about when the apartment would be cleaned. I was told Tuesday. Tuesday came & went, so Wednesday I called & asked again & they promised me someone would be around that day. The same again the next 2 days. After many calls to supervisors & so called managers the apartment got cleaned on following Monday, after13 days. It was not cleaned again until 10 days later. A total of 2 times in 28 days! When I finally spoke to the building manager he said he had no messages from any manager or supervisor.
There was so much drilling & banging coming from a room above I could not do my work remotely on my laptop or listen to the TV. I called reception & they told me it was emergency repairs needed & would be done by 5 that day. It lasted 2 & a half days. The noise for above was loud in the evening sliding doors & loud talking.
We used the pool in our apartment block, but 9 times out of 10 we would have to get towels from the other pool. One day we went down to the pool & there was like a kids party around the pool & under by the toilets, not making us feel welcome. The air-conditioning to the apartment was broken for atleast 4 days & I left a day early.

Partner

6/10

Pleasant

05 Jul 2026

Fletcher

This property is very outdated. It does not live up to even the standards of the Vacation Village locations in Orlando. They need to consider a massive renovation to get up to date with the times. For the amount of space that is provided, if you are on a budget, this is a good option. Otherwise there is a need for severe cleaning. If you are ready to be transported back to the 80s, this is your spot.

Family_with_children

2/10

Poor

05 Jul 2026

Penny

The check-in was a disaster. Everybody checks in at 4 o’clock. The lines were so long and the staff was so short staffed that you had to wait over an hour to check in the room that I booked was not the room that I got everything was so outdated the screen was falling off the sliding glass door. The air conditioning was not working when we got there. It took them two days to fix that the staff was unhelpful unkind and really had an attitude like they didn’t care. I booked a room overlooking the pool. I got a room at least a mile away from the pool and any Amenities. I will never stay here again, and I will be telling all of my friends and anybody who will listen that this place is a nightmare.

6/10

Pleasant

04 Jul 2026

Dominique

Aucun changement de serviettes et aucun entretien de la chambre pour 7 jours

Propreté laisse à désirer besoin d’être rafraîchi

Family

4/10

Poor

04 Jul 2026

Madeline

My check in process went smoothly, until I left the lobby to find my car was hit by an employee driving a resort shuttle minivan. The onsite security guard saw this happen and was able to stop the minivan from reversing and hitting my car a second time. After spending an extra 2 hours dealing with the paperwork for this incident, I was told I would hear from management the next morning. No one called me the next day so I reached out in the early evening. Ivy was lovely to work with, but I am still extremely disappointed with how this situation was handled. I’m mostly upset that the resort did not seem to care at all to communicate/follow-up with me after my parked car was hit on their property by one of their drivers.

The elevators are also extremely sensitive. Give yourself 20 minutes if you need to go from the 7th floor to the basement/main level.

Friends

2/10

Poor

04 Jul 2026

Aya

Horrible, hour to check in, room full of bugs, no resolution until midnight

Family

10/10

Exceptional

04 Jul 2026

ACTIVITA

I absolutely loved this place and will definitely be coming back! Everything was very clean, peaceful, and well maintained. The housekeeping staff was incredibly kind, helpful, and welcoming, which made our stay even better.

And don’t even get me started on the pools—they were amazing! The water was so warm and relaxing that I never wanted to get out. I could have spent the entire day in the pool. Overall, it was a wonderful experience, and I can’t wait to visit again!

Friends

4/10

Poor

04 Jul 2026

Allen

Puke on the sofa bed. Bed hard as a rock. Cushions not even on the pull out couch bc of the puke. Wait times to check in and out are atrocious. The employees however were very friendly. Very out dated and had a musky smell.

Partner

6/10

Pleasant

03 Jul 2026

CLINTON

For the money, this was okay. The check in process was very long and tedious as they had sold out on all the 2 bedroom units. They were finally able to work something out and we got what we paid for, but we were standing there waiting on them for a very long time. The property is technically clean- but just on older side which sometimes makes it “feel” not clean. Some major renovations would go a long way, but overall— we were only there for one night, got a good deal on the room, the bed was comfortable, and feel like we got what we paid for. No harm done.

Family

10/10

Exceptional

01 Jul 2026

Olivia

Great staff, let us check in early, good room only complaint is one of the tv speakers were blown. Absolutely love their pool everytime we stay here we spend tons of time there always have great activities

Partner

4/10

Poor

01 Jul 2026

Dionysius

For a last minute trip, this was fine for what it was. Check in was great and friendly. Upon checking in, we were given the option of a shuttle to take us to our room. That shuttle did not come in the 45 minutes we waited even after letting the front desk staff know we were still there. We ended up calling an Uber. The room is definitely dated. The hallways remind me of the back rooms. The wifi on the 7th floor was nonexistent. The room came with dish soap but no actual hand soap. There was also no hot water. Not the greatest but for one night it was okay.

Friends

2/10

Poor

01 Jul 2026

Tricia

Horrible stay and staff was awful. My daughter and I flew in from out of state for a concert. On day 2 our last night at 10pm our key card didn’t work and we were locked out of our room for almost 2 hours. I had to drive to the front desk to have them treat me like I was an idiot and act like I didn’t know how to use my card. After waiting with my daughter in the hallway for almost 30 mins, the man who came tried another card which also didn’t work. We waited another 40 mins for the maintenance man to come, his card also didn’t work. He had to come back and use a contraption to open the handle from the inside (didn’t exactly feel safe after that). Once in he had to come back and try to put in a new battery. That also didn’t work. We weren’t able to go to sleep until after 1am only to catch an early flight. At no time did anyone at the hotel actually apologize. Would not recommend

Family_with_children

6/10

Pleasant

30 Jun 2026

Henry

The property's is old

Family

10/10

Exceptional

27 Jun 2026

Gladys

Clean room and area, excellent staff.

Friends_and_family Friends

10/10

Exceptional

24 Jun 2026

Quinta

Effective communication

Self

6/10

Pleasant

24 Jun 2026

Debra

Upgraded to one bedroom with jacuzzi and balcony was worth the extra space and outdoor dining with balcony making evenings a pleasure to enjoy sunset dinners right at home after day of excursions ! Then the jacuzzi before bed ! Perfect day and stay after the upgrade ,

Partner

4/10

Poor

24 Jun 2026

Debra Sue

Nice property . Upgrade for additional space, jacuzzi and balcony was worth the additional rate.

Partner

8/10

Excellent

23 Jun 2026

Nickal

Unit was clean the staff was friendly didn’t use the hot tub but it is available and the kitchen was fully equipped

Family

10/10

Exceptional

23 Jun 2026

Dalys

Great place for large group! Clean and comfortable.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Sacha

Buen servicio, muy limpio y mucha amabilidad pero lo encontré caro por un dia solamente.

Pero lo recomiendo

Friends_and_family Friends

10/10

Exceptional

22 Jun 2026

Hildamaris

Excellent service, clean room

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Lawrencia

Really enjoyed my stay.

Family_with_children

10/10

Exceptional

20 Jun 2026

Marie

Great for what I needed

Family_with_children

10/10

Exceptional

09 Jun 2026

LETA

the condo was exactly how it was described, everything was nice, clean, spacious, could use a bit of updating but still excellent.

Family

10/10

Exceptional

01 Jun 2026

michelle

Love it here

Partner

6/10

Pleasant

29 May 2026

Khadijah

The property was okay. For whatever reason registration took forever for each guest. I was in line for 20 minutes at least, which simply didn’t make sense to me.
You could see the waterfall pool out the window behind the registration desk, which was a nice view. It was Memorial Day weekend though, and there were a lot of people out there. But, it’s a family style resort, so that wasn’t too much of a bother.
Around the property you could tell that there were people who lived there regularly, but that was somewhat to be expected. This is like part timeshare/part hotel. Property looked “lived in”.
The suite was more or less what we expected, a little dated, but that wasn’t a priority. However, there were supposed to be two beds in the second bedroom. They put me in a suite with just one bed in the second bedroom. The tub in the second bedroom also had little chips in it, like paint chips missing out of the tub paint. There was a rolled up mat on the tub that, as soon as I saw the condition of the tub, I immediately put the tub mat down. The main bedroom was fine, no issues.
Getting out of the resort checking out was a huge hassle. There was no luggage cart available. For the building we were in, apparently there was only one luggage cart, and we checked out on a Sunday which is the main time most people would be checking out. For there to only be one luggage cart was careless on behalf of the hotel. There should be a stall of several luggage cards for each building.

Family

10/10

Exceptional

27 May 2026

Benjamin l

Great Property ! Will definitely book again !

Partner

10/10

Exceptional

25 May 2026

Angela

Excelente opción algo enredado si se llega en la madrugada pero excelente lugar

Partner

10/10

Exceptional

20 May 2026

Jeanine

Convenient, spacious, clean and friendly staff.

I absolutely love the option to text the front desk for your needs.

Wish there was an option to log into applications on the TV.

Partner

2/10

Poor

19 May 2026

Mohannad

Not clean a lot of ants and cockroaches

Family_with_children

10/10

Exceptional

13 May 2026

Arnaldo

Good place to stay

10/10

Exceptional

10 May 2026

Leonardo

Property was very clean and had everything needed for our weekend stay.

Friends_and_family Family

10/10

Exceptional

07 May 2026

Julio

Very ample rooms, a bit dated but very clean 👌

Family_with_children

2/10

Poor

04 May 2026

BORIS

Ac unit was making a loud noise throughout the night.

10/10

Exceptional

03 May 2026

Danielle

Nice and quiet

6/10

Pleasant

26 Apr 2026

Tracy

I’ve already contacted the hotel about my experience. We didn’t get there until 1 am. The room I had paid for was for 1 room with 2 bedrooms. We had 7 people. No vending machines no ice machines and the area did not feel safe to me. Walking in with 3 kids at 1 am and people standing outside our door. The main door to the building is not secure. Overall there was a lot of space but 2 totally different rooms…not one as described and no pool view as described.

Family_with_children

8/10

Excellent

23 Apr 2026

Marek

Far away from everything excluding alligators but nice, comfortable and clean

Self

2/10

Poor

21 Apr 2026

Nicholas

Did not receive the proper room I booked bed was hard as a rock neighbors were noisy as can be walls are very thin.

do not stay here.

Partner

10/10

Exceptional

21 Apr 2026

Darean

Great place for family’s vacation

Friends

10/10

Exceptional

20 Apr 2026

Maylen

We loved our stay….the staff was very nice!

Family

10/10

Exceptional

20 Apr 2026

Charles

Great place

8/10

Excellent

18 Apr 2026

Seatra

Not bad for the price. Just a bit far from the airport.

Family_with_children

8/10

Excellent

18 Apr 2026

Seatra

The room was clean and comfortable, not much staff around. The kitchen was fully equipped with cooking utensils, dishes, fridge, stove, dishwasher, and everything worked. It is a dated property that could use some uplifting, but if you can see past that, it's great for families.

Family_with_children

8/10

Excellent

17 Apr 2026

Jose

It was fine

2/10

Poor

15 Apr 2026

Kim

Fire alarm went on and stayed on for more than a hour…even after the fire truck left.

And that was at 10 pm…we had to get up at 6 am

Not much sleep that night!

Friends_and_family Family

8/10

Excellent

12 Apr 2026

Leandro

Good Value for the money. Older and could use some updating. Super clean with friendly staff.

Self

10/10

Exceptional

08 Apr 2026

TINA

The unit is large and fully kitchen equipped for the family meals! I booked deluxe unit which has the very nice balcony and view! Happy with my booking!

Family_with_children

10/10

Exceptional

08 Apr 2026

Michelle

Clean and exactly as shown in pics. Horrible check in process that is off site.

Self

10/10

Exceptional

07 Apr 2026

Nancy

Large room. Great staff

10/10

Exceptional

07 Apr 2026

Tyshelle

The rooms were large and spacious. Felt comfortable and relaxed during our stay. We chose two bedroom suites and big enough for our groups with enough Space and close off doors in both side for complete privacy. Also each bedroom had its own kitchen and living areas. It was a lovely stay😊

Family

10/10

Exceptional

05 Apr 2026

Jamie L

The room was very clean and spacious. The
Kitchen was stocked with everything we needed. In-room laundry was great. The pools were wonderful. The air conditioning went out and maintenance was there and had it fixed within an hour. The beds were a little too firm for our liking, but everything else was exceptional. We would definitely stay here again.

2/10

Poor

05 Apr 2026

Abey

I don’t recommend this place I found cockroach in my room and I checked out earlier no one take responsibility and they ignored me specially don’t book the flamingo location it’s 4 minutes driving from original hotel and not clean

Family

10/10

Exceptional

05 Apr 2026

Alexia

Very good place

2/10

Poor

03 Apr 2026

Dezirae

Terrible guest service

Partner

10/10

Exceptional

30 Mar 2026

Lisa

Kitchen was fully equipped for cooking. Only complait I had was upstairs neighbors were very noisy 🙄

Partner

6/10

Pleasant

30 Mar 2026

William

Clean room, parking great, area great. But a little disorganized for checking in

Business

2/10

Poor

29 Mar 2026

NORDRA

HIGHLY DO NOT RECOMMEND. I travel a lot and This was the worst resort experience I have ever had. They missed it completely! The check-in process was a nightmare, it took almost 1 hour after a very long day - I had my grandma and she fell asleep in their lobby. Then we didn't get the rooms we paid for. I chose to book a suite with 2 rooms so we could be together instead I was given 2 rooms that were not adjoining.

Then to make matters worse I am sleeping and I hear my door opening and before I knew what was happening another guest was in my room, while I was in bed our eyes met and I screamed and he left confused with his partner. How did this happen?!!

Family

10/10

Exceptional

28 Mar 2026

Latoya

It was fun send time the retired people very laid back place

Family_with_children

8/10

Excellent

26 Mar 2026

Randy

The bathroom tub had a water leak

Family_with_children

8/10

Excellent

26 Mar 2026

Gary

They have a late check in at 4pm (instead of 3pm) and early check out at 10am (instead of 11am)

Partner

10/10

Exceptional

25 Mar 2026

Jimmy

Great place. Very comfortable rooms

Family

8/10

Excellent

24 Mar 2026

Jackie

Didnt see gym. Room was ok very bland

Friends_and_family Family

2/10

Poor

24 Mar 2026

Lisa

I thought I was booking at bonaventure resort and spa because when I googled it was directed to vacation village I assumed it was renamed. Check in took forever. I had to drive 5 minutes down the road to my room. When I found the building I couldn’t find my room because it was room b which required me to open two doors the desk didn’t explain this. My key did not open the door to the main building.

Partner

10/10

Exceptional

23 Mar 2026

kesler

Nice condo- area nice and clean and quiet!

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Lisa

Clean room

Self

6/10

Pleasant

22 Mar 2026

Sandra

Pool near our room was closed. check-in took forever.

Partner

10/10

Exceptional

21 Mar 2026

Elizabeth

Our stay was excellent highly recommend will definitely be staying again the staff went above and beyond after i checked out n was about to leave town i realized i left a item and 4 to 6 staff members cleaning crew and management all went above and beyond to get it back to me which i truly truly am forever thankful for again excellent stay family friendly nothing but good things to say

8/10

Excellent

21 Mar 2026

Darrell

Clean room. The rooms we were in are a little older but very nice and clean. Staff very nice.

Family_with_children

4/10

Poor

20 Mar 2026

Garth

Had to take 5 flight up to 5 th floor upon arriving & the next day on checking out the elevator was still broken
Thank god I was there only for one might
The room was clean
Bed was clean & comfortable
But the living room smelt like cigarettes
Besides that it was ok
Had to check in at welcome centre aout 2 mile away in another building
Would not stay there again unless I had to.

Self

8/10

Excellent

20 Mar 2026

Greg

Youll definitely need a car to dine out or enjoy a movie. Tons to do, but all within 15-30 minutes. If no car, you're cooking in the room and having groceries delivered. Then you've missed the fun of vacationing.

Friends_and_family Family

2/10

Poor

18 Mar 2026

Alberto

The check area is kilometers from the

8/10

Excellent

17 Mar 2026

Derrick

Rooms were clean and quiet ...

10/10

Exceptional

17 Mar 2026

Marjorie

Had absolutely no issues with the room

Family

6/10

Pleasant

16 Mar 2026

Steven

Room was clean but dated
Staff was nice but gave me a key that was to someone else’s room and I walked in on them
Gym was efficient but small
Did not used hot tub or pool

Self

10/10

Exceptional

15 Mar 2026

Adrian

Excelente

8/10

Excellent

15 Mar 2026

Anabel

Excellent property but far off from the amenities.( waterfall pool)

6/10

Pleasant

14 Mar 2026

Michael

Appliances were old. Room smelled and looked clean, however room had roaches. On floor and the bed.

Self

10/10

Exceptional

14 Mar 2026

Anne

The Heron swimming pool was lovely, especially in the evening with the lights around it.

Family

8/10

Excellent

12 Mar 2026

JOANN

The property was clean the only issue was the pool you couldn’t get a chair because they were all saved . So if you wanted to use pool you had to stand or wait to go to pool in late afternoon!

10/10

Exceptional

10 Mar 2026

Christopher

The rooms are large, clean, good value for the price paid for a weekend, pool was heated & nice, there are multiple pools on property but very far apart. My only problem was the elevator in my building went out causing me to carry luggage & down 7 flights of stairs & according to another guest that had been there for couple weeks elevator problems are common at this property. Overall positive stay.

Friends_and_family Family

6/10

Pleasant

10 Mar 2026

jaquelin

Clean quiet location but property needs upgrade. Old bathroom showers and ac was noisy and not cooling. Not what I expected from a resort very outdated.

Family_with_children

4/10

Poor

09 Mar 2026

Sarah

Dated, AC was not cooling the unit well, called front desk and promised repair maintenance staff never arrived as promised, only two hand towels in the shower no bath towels, only one elevator was working.

10/10

Exceptional

08 Mar 2026

Denise

Just stayed one night and it was nice. If my stay was longer I would of went in the pool.

2/10

Poor

08 Mar 2026

CLayton

Absolutely horrible air-conditioning. The elevator didn't work in our property checking in at 4 o'clock and having to be out by 10 AM is absolutely ridiculous. A simple waste of money.

Friends_and_family Family

4/10

Poor

06 Mar 2026

Mike

The pool area is amazing and the property is overall clean. The room is very dated and the entire place needs a facelift.

Partner

10/10

Exceptional

28 Feb 2026

Amanda

Amazing property! The rooms are amazing, the pools are amazing, the amenities are amazing. When you walk in it smells amazing. Will definitely return here!

Partner

10/10

Exceptional

26 Feb 2026

Gary

Ideal vacation spot! Kids love the hot tub, heated pools. Room was fully equpped with stove, microwave, refrigerator....loved all.

Felt like home away from home!

Family_with_children

10/10

Exceptional

23 Feb 2026

Leticia

Beautiful and clean. Service was great.

10/10

Exceptional

20 Feb 2026

tobey

Quiet location. Spacious room

Partner