Name: Omni Hotel Mont-Royal
Address: 1050 Sherbrooke Street West, Montreal, H3A 2R6, CA

10/10

Exceptional

01 Aug 2026

amir

None

8/10

Excellent

31 Jul 2026

Anne

Welcoming Hotel.

Room was comfy but could use update... at least ours did.

The only think that stood out to us was that there was refreshing water dispenser in the lobby when we returned, and the view from our room was really nice as it faced Mont Royal

10/10

Exceptional

31 Jul 2026

Judy

Room was spacious. Great location

Room service sent up food that was still hot
Meal was enjoyable

Appreciated the bottles of water.

Bathroom was clean BUT

Tub needs to either be replaced or at the very least resurfaced.

Toilet flushing lever needed to be held down for entire flush. And no, I could have called down and had it fixed.

10/10

Exceptional

31 Jul 2026

Amanda

This was the best hotel experience I’ve ever had as the staff were so nice and helpful, the location is conveniently located, and the building was clean, safe, and well-maintained.

10/10

Exceptional

31 Jul 2026

Xun

NA

8/10

Excellent

30 Jul 2026

Jessica

the room itself was large but felt dirty given the price we paid for the room. The bedside table was so dusty, lots of smudges on the window, and the bathroom tile baseboard was so dirty. The hotel was in a great location and still nice, but didn't feel super clean

10/10

Exceptional

29 Jul 2026

Rakesh

Hotel staff was great. Room was huge and had two recently renovated bathrooms. The hotel is old though and furniture/carpeting in the room is in need of replacement.

10/10

Exceptional

29 Jul 2026

Mauricio

Great service

10/10

Exceptional

28 Jul 2026

Raldy

Room is clean and staff are friendly, the location is fantastic!

10/10

Exceptional

28 Jul 2026

Rosemarie

No extras….

10/10

Exceptional

27 Jul 2026

EDWIN

All good service. Excellent costumer service

10/10

Exceptional

27 Jul 2026

Mekha

It was very nice and the room was a great size. When we went the pool and hot tub were out of service but otherwise everything else was good and the staff were super helpful

10/10

Exceptional

27 Jul 2026

Rory

Close to many activities

8/10

Excellent

27 Jul 2026

Linda

Pretty comfortable hotel!

8/10

Excellent

27 Jul 2026

Vincent

Spacious room, amazing staff. Great location.

10/10

Exceptional

27 Jul 2026

Lea

This was our first time here. We stayed for a week. What a beautiful hotel! The staff was amazing, so helpful, kind, and welcoming. The bed was very comfortable. Our room was cleaned daily. We ordered room service once and the food was delicious. Prime location in the city. Close walking distance to many places. Wonderful stay!

10/10

Exceptional

27 Jul 2026

Helen

Our stay at the Omni Montreal was a great experience. From the valet to the housekeeping staff to the bartenders and reception desk, every staff member was very helpful and pleasant. The hotel was conveniently located to a Metro station so we could get around the wonderful city of Montreal easily. The 'house-pour' champagne was excellent, although I missed getting the name. The hotel was very well maintained and comfortable. I would highly recommend staying at this location.

8/10

Excellent

27 Jul 2026

Bryan

Very nice hotel. The bathtub had some chips in it and could use a replacement but otherwise it was comfortable and clean. The staff were exceptional.

10/10

Exceptional

26 Jul 2026

Thuy Linh

Great location. Close to subway, restaurants and attractions.

10/10

Exceptional

26 Jul 2026

Leslie

Great location

10/10

Exceptional

25 Jul 2026

Mark

We always stay at the Omni Montreal. Great location, amazing staff many of whom have been there for many years. Comfortable bar, lounge area, decent restaurant.

10/10

Exceptional

24 Jul 2026

Jeremy

Amazing facilities. Amazing staff

8/10

Excellent

23 Jul 2026

Alfred

Location convenience, no parking in building but there is nearby. Room clean, ipod docking (if you have 2008 version ipod).

10/10

Exceptional

23 Jul 2026

Jay

First off, I would like to say montreal is a beautiful city and your staff made our stay wonderful. Our room was great, we had a nice view and it was clean. Your front door man, Rui, was fantastic! He recommended alot of different things for us to see and do, as well as the many fine restaurants near by. He was truly A class.
I would definitely stay at your hotel again, and I look forward to my next visit. Merci.

10/10

Exceptional

23 Jul 2026

Jean-Guy

The hotel staff were wonderful, and very helpful. The only comment I have is the hotel is a bit dated, but I was informed that they are currently under new ownership and that major renovations are taking place.

8/10

Excellent

22 Jul 2026

Ian

Generously sized rooms in a very convenient location. The gym facilities are well above average with many strength machines and free weights. No pool at the moment. The hotel is a bit dated but we hear a renovation is likely coming - that will no doubt bring the room rates up a bit.

Partner

10/10

Exceptional

21 Jul 2026

Hui

The hotel was excellent. I especially liked its location, as it was within walking distance of Mount Royal Park. The room was also spacious and comfortable.

Family_with_children

10/10

Exceptional

21 Jul 2026

Carlo Angelo Chuanico

Great staff! Everyone was kind and helpful and even gave us an umbrella.

Hotel is close by some really good restaurants.

Family_with_children

10/10

Exceptional

20 Jul 2026

James

Very nice

Family

6/10

Pleasant

19 Jul 2026

Anthony

Really nice staff, but the rooms were dated and the 1-ply toilet paper was hard to overlook.

Partner

10/10

Exceptional

19 Jul 2026

Steven

Wonderful stay: location is ideal.

Self

10/10

Exceptional

18 Jul 2026

Audrey

While the property could use some updating, the service was impeccable and the location was fantastic.

Friends

10/10

Exceptional

18 Jul 2026

Jennifer

Excellent location and staff

Friends

8/10

Excellent

17 Jul 2026

Renata

Rooms are a bit dated and worn. Staff and property are very nice . Bathrooms need an upgrade

Self

10/10

Exceptional

16 Jul 2026

Julia

Stayed there a handful of times for personal and work reasons. I enjoy staying there in Montreal and in their Toronto sister location

Business Self

10/10

Exceptional

15 Jul 2026

Arjav

Very helpful and accommodating front desk and concierge staff.

Family_with_children

8/10

Excellent

10 Jul 2026

Alexandre

Le service était impeccable. Les
Chambres ont besoin de rénovation… pour le prix des chambres, nous nous serions attendu à une décoration ou des matériaux plus récents

Partner

10/10

Exceptional

10 Jul 2026

Adam

We were able to book two nights at the Omni. The views of the city and Mount Royal were incredible and made our engagement trip even more memorable.

From the moment we arrived, the staff was welcoming and accommodating. The room was spotless, comfortable, and refreshingly cool. Having a restaurant, shopping, and a bar right on site made everything so convenient.

Looking back, we wish we had booked the Omni from the start. It truly saved our trip, and we wouldn’t hesitate to stay here again. Highly recommended!

Partner

10/10

Exceptional

09 Jul 2026

Zvi

All the staff was extremely friendly and helpful, beginning with their offering to hold our luggage until we had found a place to park, to surprising us with champagne and some pastry on our first night (it was our 50th anniversary), to supplying our room with a microwave oven (at no charge) when we asked if there was one we could use for a few minutes, to so many smaller things. The room was a good size, and comfortable.

Breakfast was not included and was rather expensive (though there was a relatively inexpensive excellent place half a block away). The only amenity I wish they had that they didn't was a pool.

Partner

8/10

Excellent

07 Jul 2026

Julia

Cleaning staff did not knock when entering the room which could have been embarrassing. Was a bit inconsistent in housekeeping like empty the garbage but not providing clean towels? Not a big deal as we asked the front desk and they quickly provided.

Partner

8/10

Excellent

07 Jul 2026

Darlene

It was very considerate of staff to provide cold bottles of water as we came in due to the heat on July 1st.

Partner

10/10

Exceptional

07 Jul 2026

Minh Anh Phuc

Nice lobby and friendly staffs. The ac was easy to use and worked properly.

Partner

10/10

Exceptional

07 Jul 2026

Janet

The location was perfect. It is literally steps away from McGill's entrance gates and two blocks from St. Catherine Street. Breakfast meals at the café were huge and tasty. We also enjoyed the grilled salmon room service offering.

Family_with_children

10/10

Exceptional

07 Jul 2026

Christopher

Perfect centralized location to visit McGill, hike Mont Royal, walk to the Plateau and walk to Old Montreal. And when tired of walking, you're right next to a Metro stop. All the staff we engaged with were genuinely warm, friendly and very helpful, particularly the bell/valet staff. Highly recommend!

Family_with_children

6/10

Pleasant

06 Jul 2026

Alexandra

The property is advertising a pool but there is no pool. The hotel is outdated but still a nice property.

Friends

8/10

Excellent

06 Jul 2026

CRAIG

Hotel was very clean and comfortable and well kept. The upgraded premier room was nice but for $500 I shouldn’t have to look at peeling wallpaper, missing grout, mirror that was peeled all around the edges. Disappointing.

Partner

8/10

Excellent

05 Jul 2026

Monica

The front staff was great but the room was not the most well kept by the cleaning staff. I’m not sure if the property was overbooked but the pillows smelled/dirty and the bed wasn’t done properly. Amenities were also missing from the room (face towels etc). We expected a little better as this is a luxury brand hotel (compared to other hotels of the same tier). Otherwise it was good

Family_with_children

10/10

Exceptional

05 Jul 2026

Elizabeth

Great location - nice room - warm and friendly staff

Partner

8/10

Excellent

05 Jul 2026

Jacqueline

We liked the staff and the location of the property but the rooms were outdated and not as big as we had hoped.

Also the description on Expedis says that there was a pool but there was no pool on the property which was a disappointment. We did get to enjoy a drink at the Alice Bar which was really nice as the World Cup was on.

Overall we really liked the staff and the valet service. It was a good central location in Downtown Montreal.

Friends

10/10

Exceptional

05 Jul 2026

cheryl

the staff was phenomenal. helpful from the moment we stepped on to the property until the second we departed. our room was quite sizeable and comfortable. the bed? zzzzzz <3 ❤️ the hotel's location? chef's kiss. we intend to make this our \"go-to stay\" whenever we travel to montréal.

Partner

10/10

Exceptional

04 Jul 2026

Philippe

The staff is very helpful, caring and responsive

Partner

6/10

Pleasant

03 Jul 2026

Aaron

They clean the rooms ridiculously early and if you dare to sleep in you miss it.

10/10

Exceptional

03 Jul 2026

Yuliya

Great hotel right in downtown close walk to many sightseeings. Great room. Friendly staff

Pet

10/10

Exceptional

03 Jul 2026

Chao-Lin

The hotel is conveniently located in the downtown area and accessible by Metro. Parking is a bit difficult but you can choose self parking or valet option. I didn’t need to drive for the week I sty there. The hotel is clean and well maintained. Staff is also friendly and helpful. The gym and open area are welcoming and equipped with plenty of machines. It has a bidet washer in the restroom which I had to figure out how to use it. There are only 2 downsides. The queen beds are smaller than normal and the pool was closed for maintenance.

Family_with_children

10/10

Exceptional

01 Jul 2026

Yutao

Staffs are nice and helpful. Room is clean and big with beautiful city view.

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Anna

Staff is great. Rooms could use a bit of upgrade but the bedding and pillows are amazingly comfortable. The bar and bar staff/bartender, Dimitri were excellent. Pricey as most things in downtown.

10/10

Exceptional

29 Jun 2026

Lynne

Incredibly comfortable bed and quiet room

Partner

10/10

Exceptional

27 Jun 2026

Roberto

When we arrived, the staff was very helpful checking in. Make sure to check out the lobby bar. The staff is amazing and the atmoshpere is the perfect spot before going out. We had a great weekend staying here!

Friends

10/10

Exceptional

27 Jun 2026

Vidya

Thoroughly enjoyed our stay.

Friends_and_family Family

8/10

Excellent

26 Jun 2026

Darlene

The room could use new chairs and carpeting.

Partner

10/10

Exceptional

25 Jun 2026

Michel

Très bon service

Partner

10/10

Exceptional

24 Jun 2026

Petrit

Perfect location,clean room,excellent service

Partner

10/10

Exceptional

23 Jun 2026

Raeanne

The staff were fantastic and we felt welcomed from the moment we arrived until the morning we left. The room was spacious, comfortable, and quiet. We will definitely stay here on our return visit to Montreal.

Family

10/10

Exceptional

23 Jun 2026

Zafar

Excellent

8/10

Excellent

22 Jun 2026

Manon

La chambre ètait spacieuse. Par contre, il y avait une petite odeur qui n’ëtair pas trës agréable.

Trës bon service des employèrent.

Self

6/10

Pleasant

19 Jun 2026

Fred

The Omni Mount Royal needs updating. The bathroom was tired and linens and tissue were sparse. The breakfast which is not included in room rates was decent but service was slow.

Partner

6/10

Pleasant

17 Jun 2026

Pavneet Kaur

Good

Partner

10/10

Exceptional

15 Jun 2026

Elizabeth

Extremely good service, in every interaction the staff went above and beyond to make sure we had a great experience!

Friends

8/10

Excellent

15 Jun 2026

Jonathan

Hotel Omni Mount Royal offers a blend of comfort and service that makes for a noteworthy stay, though it’s not without its shortcomings.

Negatives:
Upon arrival, I encountered a few issues that impacted my initial experience. The absence of liquid soap in the shower was promptly addressed, which I appreciated. However, other concerns persisted: the sink stopper was broken, requiring attention, and I had to jiggle the toilet handle to prevent water from continuously running. Additionally, I was disappointed that the staff did not acknowledge my injury at check-in or suggest a handicap-accessible room, had one been available.

Positives:
On a brighter note, the majority of the staff demonstrated a friendly demeanor, often eager to assist, such as holding the door open for me. Despite my earlier concerns, the room itself was quite accommodating. The bed and pillows provided a comfortable night’s sleep, and the room was spacious enough to maneuver with a knee scooter, which enhanced my overall experience.

In summary, while the Hotel Omni Mount Royal has areas for improvement, particularly regarding attention to guest needs and room maintenance, the friendly staff and comfortable accommodations contribute to a generally favorable stay.

Partner

8/10

Excellent

15 Jun 2026

Diane

Great location, close to the metro, as well as a variety of good restaurants. The staff were pleasant, the bedroom large, very comfortable, well appointed and spotlessly clean.
The cocktail bar was relaxing and comfortable and the staff were excellent.
The only disappointment was the breakfast, where the cold buffet had a very poor selection so we only used it once.
I would highly recommend this hotel.

Family

8/10

Excellent

15 Jun 2026

Linda

Liked the location. Your room windows are very dirty; hard to see out. Was the same condition last year.

Partner

10/10

Exceptional

14 Jun 2026

John

This is a very comfortable and welcoming 4 star hotel. It’s centrally located within walking distance of museums, galleries and a multitude of dining options. Staff is friendly and accommodating. The rooms are clean, comfortable but could use a little refurbishing. Overall, a great choice for a hotel and one that I would highly recommend.

Partner

10/10

Exceptional

14 Jun 2026

John

Nice size room looking over Mt. Royal!

Partner

4/10

Poor

12 Jun 2026

Peter

For us, the fitness facility is key in choosing a spot. The Omni 'boasts' a 24/7 operation, but it is grossly neglected (dirty and in disrepair). Filthy floors, treadmills are not properly maintained (my spouse owns a gym and oversees maintenance, so she knows when equipment needs it). No signs in the gym reminding patrons to put their stuff away - so between the filth and this, people leave it a mess. Also, no signs about no kids - it is not a playground, but it's used as one - total turn-off for someone wanting a good workout.
Even more disappointing was that we reported the condition to front desk manager and the next day they had cleaned an 8' section under the free weights and nothing else. We were given passes to use the hotel's gym across the street, but that is not what we signed up for when booking.

The hallways on the floors where the rooms are is no different. I saw a vacuum, but maybe that was just for effect as they don't use it.

It's too bad because the staff are pretty good and the location is excellent. Whoever has bought the property needs to start with the basics. The hotel is dated, but that can be offset with attention to detail and some basics.

In reply to the concierge's boilerplate marketing message about our next visit, I asked for a credit and was told that because the hotel was in transition (ownership) it was not possible. Part of her reply is attached - that it took my reporting to get it together and clean is silly.

We won't be back.

Partner

8/10

Excellent

10 Jun 2026

Marian

Great location. Areas of service - valet, bar and restaurant- were under staffed during McGill convocation week which must be one of the busiest weeks at the hotel

Family

6/10

Pleasant

09 Jun 2026

Matthieu

.

Self

8/10

Excellent

07 Jun 2026

Laura

This is a pretty property and my room was quiet and lovely. There was a problem with the drain plug in my room ( 1215) though, so I couldn’t take a bath like I had hoped after many miles of walking . My room coffee maker in the morning was also not working properly which was a disappointment - but the coffee the hotel offers in the morning made up for that .

Hotel staff were fantastic ! Linens and bed were top notch ! And location can’t be beat ! Overall , I’m glad I had the opportunity to experience this hotel ,

Business

8/10

Excellent

07 Jun 2026

Tadesse

.

10/10

Exceptional

07 Jun 2026

ANDA

There was some towels missing but aside from that loves our room and loved the property- great lovcation

Partner

6/10

Pleasant

05 Jun 2026

harminder

It’s old hotel and bathrooms need to be updated. Coffee machine was broken

Self

6/10

Pleasant

05 Jun 2026

Glen

Great location . Average hotel with few amenities and mid range pricing .

Partner

10/10

Exceptional

05 Jun 2026

Ligia Garcia

The room was clean and accommodating as expected.

Family

10/10

Exceptional

05 Jun 2026

Ashley

The hotel was beautiful, clean amd fairly well maintained. The staff were very friendly amd helpful. The spoke very good English. The view from the 26th floor was spectacular!

Family

10/10

Exceptional

05 Jun 2026

Helene

Great stay, met our needs

Family

6/10

Pleasant

04 Jun 2026

Edward

Rudely greeted when I arrived a few hours early and was told that a room was available, I thought \"great\" before I was told that I would have to pay $50 extra. I declined and did not appreciate being lectured how this was common hotel policy everywhere (not true).

Self

8/10

Excellent

03 Jun 2026

Sandy

C

Family

10/10

Exceptional

02 Jun 2026

MARICHELLE

Valet Parking was a breeze! Thank you!

Partner

10/10

Exceptional

02 Jun 2026

martin

Vraiment bien

Partner

8/10

Excellent

01 Jun 2026

Toni

The staff were great but the hotel is tired and the rooms need a good cleaning. Our bathtub did not hold water, the marble around it was separating and had mildew issues. There was peeling wallpaper in the bathroom and the linens were stained.

Partner

10/10

Exceptional

29 May 2026

Guoxia

Great location, very clean!

Family

8/10

Excellent

29 May 2026

LYKIA

Nice hotel. A little dated but great location and experience

8/10

Excellent

29 May 2026

Rhonda

.

10/10

Exceptional

28 May 2026

Tiffany

Will stay here again, lovely hotel great location beautiful view of Mount Royal, perfect size family suite

Family_with_children

4/10

Poor

27 May 2026

brian

Wonderful staff. Tried their very best. Clearly management and/or policy issues. Two of the five nights they forgot to clean the room. In the bar area, again wonderful and kind staff, but system issues. Took 30 minutes to get the check, then the check was incorrect as it was for a different table, and then an additional 20 minutes to wait to get the correct check. Breakfast area in the morning had to wait 20 minutes for a table. Restaurant was only half full. Half the table were not cleared, so there was no where to sit in a half occupied restaurant. All told, every staff member were kind and caring. Felt like the hotel was in transition of some kind and for the price we paid for a king suite, the service was less than what we expected.

Partner

10/10

Exceptional

26 May 2026

Natasha

Fantastic front desk staff were extremely helpful and friendly, shout out to Alonso for his assistance. Bar staff such as Dana and Sebastian also make you feel most welcome and the food was very good. Beds are extremely comfortable. Great stay.

Family

6/10

Pleasant

26 May 2026

David

Rooms were very dated and kind of dingy. The carpet was somewhat grungy and there were stains on the furniture by the bed. There were chips in the wall and holes in the lampshades.

There was no main light switch, just dim individual lamps, one of which didn't work at all and one flickered like a stobe light when turned up, leaving the room dark and gloomy unless it was daytime.

For the bathroom, the plumbing had low pressure so the toilet doesn't always flush fully and the shower was weak, but hot water was good.

The bed was clean, but very springy and overly mushy.

The thermostat seemed to struggle, several degrees warmer than AC listed on not that hot a day, so peak summer might be rough.

We received a welcome gift, that was one pair of slippers (we were a couple), one pair of earplugs, and a bag of chips.

Staff was very friendly, lobby very nice, but overall I left with a much lower impression of the Omni name.

Partner

6/10

Pleasant

25 May 2026

Donald

Room was average. Expected more for price.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Luis

We had a warm welcome form hotel staff. We stay in a suite better than the one we reserved, it was huge, nice and very comfortable. Location is excellent. I highly recommend it.

Friends_and_family Family

10/10

Exceptional

24 May 2026

debra

The property was very clean and felt very welcomed.

Family

10/10

Exceptional

23 May 2026

Ashalata

Location, staff