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Hotel Chez Swann

Montreal-QC · Canada

rue Drummond, 1444View location

8.4/10Excellent1,004 Reviews
Cleanliness8.8/108.8
Service8.8/108.8
Comfort8.8/108.8
Condition8.2/108.2
Amenities8.0/108.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hotel Chez Swann

A stay at Hotel Chez Swann places you in the heart of Montreal, steps from Sainte-Catherine Street and The Underground City. This 4-star hotel is 0. 3 mi (0. 5 km) from Montreal Museum of Fine Arts and 0. 5 mi (0. 8 km) from Christ Church Cathedral.

Make yourself at home in one of the 23 individually decorated guestrooms, featuring iPod docking stations and LCD televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment.

Private bathrooms with showers feature designer toiletries and hair dryers. Additional features at this hotel include complimentary wireless Internet access and concierge services.

Read more about this hotelShow less

A stay at Hotel Chez Swann places you in the heart of Montreal, steps from The Underground City and Sainte-Catherine Street. This boutique hotel is 0.3 mi (0.4 km) from McGill University and 0.4 mi (0.6 km) from Bell Centre.

Make yourself at home in one of the 23 individually decorated guestrooms, featuring espresso makers and LCD televisions. Your pillowtop bed comes with Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment.

Private bathrooms with showers feature designer toiletries and hair dryers. Featured amenities include express check-in, express check-out, and dry cleaning/laundry services.

Popular amenities

Free WiFi
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 5:30 AM
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-out is available Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Deposit: CAD 200 per stay

    We have included all charges provided to us by the property.

  • You need to know
    • Up to 2 children 4 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • Only registered guests are allowed in the guestrooms.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • A car is not required for transportation to and from this property.
    • Cashless payment methods are available for all transactions.
    • Contactless check-out is available.
  • Special Instructions
    If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards, debit cards, and cash
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher
    • Property Registration Number 227360, 2027-07-31
  • Minimal age
    18
  • Optional fees
    • Nearby parking fee: CAD 42 per day (16 ft away)
    • Early check-in fee: CAD 35 (subject to availability)
    • Late check-out fee: CAD 35 (subject to availability)
    • Crib (infant bed) fee: CAD 35.0 per night
    • Rollaway bed fee: CAD 35.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Russian

    English

    Italian

    French

    Spanish

Nearby attractions

The Underground City 0.1 km / 0.1 mi
Sainte-Catherine Street 0.2 km / 0.1 mi
Crescent Street 0.2 km / 0.1 mi
Sherbrooke Street 0.2 km / 0.2 mi
Le Château 0.3 km / 0.2 mi
Concordia University Sir George Williams Campus 0.3 km / 0.2 mi
Montreal Museum of Fine Arts 0.4 km / 0.2 mi
McGill University 0.4 km / 0.3 mi
1250 René-Lévesque 0.5 km / 0.3 mi
Le Windsor 0.5 km / 0.3 mi
Eaton Centre 0.6 km / 0.4 mi
Bell Centre 0.6 km / 0.4 mi
Sun Life Building (Edifice Sun Life) 0.6 km / 0.4 mi
Windsor Station 0.7 km / 0.5 mi
Place du Canada 0.8 km / 0.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • hotel
  • American Express
  • MasterCard
  • Visa
  • City centre
  • Bus/Train station
  • Nearest Bus / Metro Stop
  • Airport
  • Harbour
  • Entertainment Area
  • Car parkExtra charge
  • 24-hour reception
Show 21 more facilities & services
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wi-fi
  • Laundry service
  • Multilingual staff
  • Bellboy service
  • Air conditioning in public areas
  • Currency exchange facilities
  • Lift access
  • Terrace
  • Concierge
  • Newspapers
  • Luggage room
  • Café
  • Bar
  • Restaurant
  • Meeting room
  • Breakfast
  • Non-smoking establishment
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

CB

Continental Breakfast

This meal plan may be available depending on the selected room/rate.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Hotel Chez Swann

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Hotel Chez Swann

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Hotel Chez Swann

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDSSUI.2Q

    Photos are not available for this room type.

    Hotel Chez Swann

    SUITE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin CAPACITY 2Double or Twin • CAPACITY 2DBT.C2

    Photos are not available for this room type.

    Hotel Chez Swann

    Double or Twin CAPACITY 2

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    CAPACITY 2

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.C2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST

    Photos are not available for this room type.

    Hotel Chez Swann

    JUNIOR SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Hotel Chez Swann

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG

    Photos are not available for this room type.

    Hotel Chez Swann

    JUNIOR SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BEDSUI.QN-1

    Photos are not available for this room type.

    Hotel Chez Swann

    SUITE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE TWO QUEEN BEDSJUNIOR SUITE • TWO QUEEN BEDSJSU.2Q

    Photos are not available for this room type.

    Hotel Chez Swann

    JUNIOR SUITE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hotel Chez Swann

8.4
Excellent
1,004 Reviews
Cleanliness
8.8 /10
Service
8.8 /10
Comfort
8.8 /10
Condition
8.2 /10
Amenities
8.0 /10
100 reviews shown
10/10
Exceptional
06 Aug 2026
catherine
We loved the shared spaces, which added so many opportunities for us to stretch out while at the hotel. The great table in the kitchen and \"living room\" were amazing. The outdoor patio area was really charming. We would definitely stay here again.
10/10
Exceptional
05 Aug 2026
Barbara
Close it everything downtown. Would highly recommend.
10/10
Exceptional
29 Jul 2026
Charisma Mae
Really nice stay, breakfast was lacking but overall we enjoyed how spacious and clean the room we stayed in and the location was perfect too
2/10
Poor
29 Jul 2026
Eugenie
We had a bad experience and I wish they had tried to make things right but the hotel ran out of hot water so our second night we didn’t have any and couldn’t take showers .we waited the next day but it never got fixed and it was how they handled it that was terrible.we were charged the full amount with a promise that the manager would contact us to give us some kind of break on our bill.this is an expensive hotel and I waited over a month but never heard anything from them even though I sent emails to their email account.very disappointed in how things were handled and would still appreciate hearing something and addressing this problem.we live in California so when she offered a free night in the future we said we won’t be back to Canada again but if she was willing to give us a free night why could she take a night and day without hot water off our bill or even contact us.very disappointed and still waiting to hear something as it was June 24,25 that we were there and it’s now the end of July
Partner
10/10
Exceptional
28 Jul 2026
Karen
Great location. for min walk to the metro station and at Catherine street. Pillows weren’t the greatest BUT the mattress was comfortable! There were two steps from door to bed area and back up to washroom in middle of the night so mobility issues would not stay in this room. Loved the decor!
8/10
Excellent
28 Jul 2026
Sebastien
Room was decently clean, but (1) the shower door was super loose and (2) the big ceilling window had some kind of curtain to diffuse the light coming through that was very dirty. At least, that windows is not right over the bed. Otherwise, decent for the price and moreso for the location, which is excellent (near the centre bell and downtown-chinatown area). The location does come with the downside that it is popular at night and there are loud people and cars that you can hear, but that comes with the place. If you need silence to sleep, this is not for you.
10/10
Exceptional
25 Jul 2026
Natalie
Gorgeous hotel, friendly staff, excellent location. Would love to stay here again when I visit Montreal.
8/10
Excellent
24 Jul 2026
Evan
Was a nice place to stay, great location as well. Close to bell centre and shopping malls. Right downtown
8/10
Excellent
24 Jul 2026
Kathryn
The hotel is very centrally located for downtown. Rooms are big, beds comfortable, staff friendly and helpful. Everywhere is very clean
10/10
Exceptional
23 Jul 2026
Alan
It was a pleasure to stay at Chez Swann. The suite was beautiful, and the staff was very helpful and accommodating. The location was also perfect close to everything I needed as well as near some nice restaurants and stores. If I return to Montreal, I plan to stay here again.
10/10
Exceptional
23 Jul 2026
Jacqueline Dawn
very cute hotel and room, absolutely AMAZING area to stay in!! the only thing i would say is the room got quite chilly with the a/c on and super warm with it off so it was a bit hard to find a balance but i can absolutely overlook that for the price and location. other than that everything was perfect!! staff was very friendly.
8/10
Excellent
23 Jul 2026
Paul
It was our second time to stay at Chez Swan. We are very pleased with the location. The staff was very friendly and helpful. There were a few minor maintenance issues but nothing major. The breakfast pastries were varied and very good. It felt like a very safe neighborhood.
8/10
Excellent
21 Jul 2026
Victoria
Room was clean but my bathroom sink had barely any flow, just a trickle of water came out. Also the hardwood floors were so squeaky that i could hear people in the hall and in their rooms. Also, keep in mind being directly on the road makes for 5AM wake up calls from the garbage and delivery trucks as well as the street sweepers.
I was also disappointed that there was no water in my room and I had to go downstairs to fill it up from the water cooler. Overall this hotel was a good option for me as I was only 5 minute walk to the office but there were small things that could be improved to make a big difference.
Business
10/10
Exceptional
19 Jul 2026
Antonio
Repeat guest, cozy and well appointed. Staff wonderful and accommodating.
Self
6/10
Pleasant
17 Jul 2026
Binh
The Ac not working good Day 1 but Day 2 staff moving to another room ac working better
Family_with_children
10/10
Exceptional
14 Jul 2026
Anantpreet
Location
Partner
10/10
Exceptional
14 Jul 2026
Georgia
The location was perfect. Right in the middle of downtown with lots of food and shopping options all around. The hotel was clean and the room was really cute. The doors to the room I was staying in was in a nook with 2 other doors so you can hear the other doors open and close throughout the night. The breakfast was very simple, it consisted off pastries, bread, yogurt, cheese, cereal, milk, coffee, tea, juice, fruit and fruit cups. The pastries were very tasty I really enjoyed my stay and would stay again.
Self
2/10
Poor
13 Jul 2026
Yvonne
This property should not be offered to anyone who expects the hotel, the rooms, or the staff to be prepared for guests! Upon arrival the 2 rooms which I had paid fot in full in advance were not ready for occpancy. They were not adequately supplied with \"bathroom needs\". One of the rooms door lock system, Room 306, was broken and the door was standing open and unable to lock. When reported to front desk, we were told it was \" ok to lock and go out\" and when we returned we could \"call him\" and he would come up to \" jimmy\" the lock to get it opened. This was totally unacceptable to us and requested a change of rooms but told that they had no rooms available. They said a repairman had been called but could not be repaired until the following day. Once in the room, it was noted that the bed frame was broken and that the matress closest to the headboard was on a definite decline down. Of course, once again there was no one to repair this so we had no alternative but to sleep with our heads where our feet would be and our feet would be where our head would be. It was not a good night of rest. We were told that all would be repaired by Sat but when we checked out on Sunday morning nothing had been repaired and we were not offered any kind of reimbursement. As a matter of fact not one person, management, or stateroom personel even came near our room when we were there and no mesasge left.
6/10
Pleasant
07 Jul 2026
Diane
Chez Swann is in a great location to explore Montreal . Parking is under the hotel next door which is convenient but does require moving luggage through their lobby and down a flight of stairs . The staff are very helpful. The room was a little tired . Gouged wooden floor , no toilet paper holder and weird steps from bathroom to bed which we were not expecting . Not great for walking at night . The breakfast was disappointing. No fresh fruit , packaged pastries, bad coffee, no eggs. We went out the second day to the restaurant down the street for breakfast. For the price I think they could do better .
Partner
8/10
Excellent
06 Jul 2026
John Dennison
Good location
Partner
10/10
Exceptional
05 Jul 2026
Simon
Very good, quirky and funky boutique hotel. Artistic and theatrical theme with a few Dr. Who style lights. Fun. Nice room with street views. Comfortable. Good location downtown. Everything accessible. Staff recommended affordable overnight parking nearby. Only complaint — shower pressure was weak. But wonderful overall and will return.
Partner
8/10
Excellent
05 Jul 2026
Jeffrey
Close to everything
Partner
8/10
Excellent
05 Jul 2026
Mark
Very Convenient location; value for the room is missing
Partner
2/10
Poor
04 Jul 2026
Hui
I had a highly disappointing stay at this hotel due to poor room conditions and a total lack of customer service.

Upon arrival, I found hairs on the bathroom floor. To make matters worse, the climate control was completely malfunctioning. The AC blew directly onto the bed, and despite adjusting the thermostat, the room remained unbearably hot. When I went down to the lobby for help in the middle of the night, the front desk was entirely abandoned. I waited, but eventually had to return to my room and barely slept. Management later dismissed this, claiming staff might have been assisting other guests.

Furthermore, I accidentally double-booked a room for the same night across two different platforms. While I fully admit this booking error was mine, the hotel’s handling of the situation showed zero hospitality. The owner refused to offer any flexibility, refund, or gesture of goodwill. Instead, I was just handed a second key and told it was not their mistake. Technically true, but incredibly poor service. I will never stay here again.
Self
6/10
Pleasant
04 Jul 2026
Craig
The location is top notch, and the guest check in are very kind , but there is little to no security, in the late night thre was no one when we came back, and you don't have to scan in the elevator so anyone could access it. We wanted to love the rooms, the design is very interesting, but everything is very worn, every wall has marks and floors with damage, the chair was dirty when we arrived (clearly a couple enjoyed that chair on their last visit) we let housekeeping know and she vacuumed the chair and left and all the white stains remained. Needless to say we segregated the chair from the room.yes breakfast was included, but it is stale bread and yogurt and a couple other items, good when your on the go but not the previously rate 4 star expectations.
Partner
6/10
Pleasant
04 Jul 2026
Farhad
The breakfast was not good at all. It was a snack room with broken coffee machine
Partner
8/10
Excellent
04 Jul 2026
Hugh
Room and public areas are generally clean. The decor is somewhat unusual with a large tree trunk on each floor near the elevator. It does not have parking, but it has agreement with the hotel next door (Le Mount Stephen) that one can park there overnight for a cost of 40 CAD/night. It has free breakfast though minimal (pastry, bread, cereal, yogurt, coffee) in a small room right across the check-in desk. The room on the top floor (3rd) has a large rectangle opening ceiling that lets natural light to come through. The hotel hangs a white thin cloth over the opening to minimize direct sunlight from entering. This is good in the day time because the room is very bright, but the downside is that as soon as the sun comes up, one can no longer sleep due to the room brightness. And even though the room has AC, it heats up quickly, particularly when the temperature gets above 85F.
Family_with_children
10/10
Exceptional
02 Jul 2026
Sara
Recommend, great location.
6/10
Pleasant
27 Jun 2026
cinthya
They have problem with the water pressure; call reception for help, and they simply told me I had to wait, since I the time I was calling apparently other guest were taking showers.
Self
4/10
Poor
26 Jun 2026
Daniel
Miniature rooms, black floors with black steps at the entrance of the room with no proper warning. The hotel focusses on design, not guests comfort. Definitely would not recommend
Partner
10/10
Exceptional
22 Jun 2026
Lori
Love the location and the old world charm of the room.
Partner
8/10
Excellent
21 Jun 2026
GIOVANNI
Great location…
Self
6/10
Pleasant
19 Jun 2026
Mark
Room ok, items broken in room, too dark, too hot. great staff, location.
Partner
10/10
Exceptional
18 Jun 2026
Jacob
The Chez Swann is in an excellent location, a short walking distance from all amenities, restaurants galore. The rooms were spacious and well maintained. The continental breakfast was sufficient. Staff always friendly and helpful.
Partner
10/10
Exceptional
16 Jun 2026
Makayla
This hotel was amazing. It has a wonderful vintage vibe to it with beautiful decor and a good view.
I enjoyed the breakfast and the café that was right beside the hotel.
I would stay at this hotel again on my next Montreal trip
Self
10/10
Exceptional
12 Jun 2026
jeffrey
It is in a prefect location. 2 minute walk to st. catherine, 2 minute walk to peel, 2 minute walk to metro, 8 minute walk to bell centre. Prices are good and rooms are chic!
Partner
10/10
Exceptional
10 Jun 2026
Gary
Great location. Rooms are a good size.
Family
10/10
Exceptional
10 Jun 2026
Peter
Amazing decor .. starting in the entrance foyer, artistic touches flow to the bedroom and bathroom. Loved the shower tower with multiple nozzles. Well situated close to Peel and St Catherine’s streets. Free water which is not trivial and extremely helpful reception
Partner
8/10
Excellent
10 Jun 2026
Carol-Anne
The hotel is next to a bar and is not soundproofed. I could feel the bass thumping and could hear the music despite wearing earplugs.
Self
10/10
Exceptional
09 Jun 2026
James
Loved the comfy king size bed with an AC in the room. Kitchen, living room and 2 bathrooms were great. The city policy of requiring guests to sort their own recycling and compost and take them out was silly, patronizing and not very wise. Every recycling system has its own rules about what qualifies, especially for plastic. We did our bit but I am sure most people would still put everything in the garbage.
4/10
Poor
07 Jun 2026
Nicole
This little hotel is cute and very stylish. The room was large and the bed comfortable. The clerk that checked us in was lovely.
Unfortunately, there were some issues that made our stay very unpleasant. 1) The constant bass noise that could be heard and felt from the moment we checked in our room in the afternoon until the wee hours in the am. There was a short pause and then it started at 9:30 am-buying earplugs that evening made no difference. 2) The TV didn’t work 3) The toilet flush handle didn’t work 3) The walls are paper thin-we actually thought people had entered our room with the floor boards creaking, but it was the people next door. 5) Going down for breakfast at 9:20 (breakfast was from 7-10 and there not being a single thing left. I asked the front desk (different clerk from the day before) if there was anymore breakfast and all I got was, “Yeah, we ran out today.” Nothing more. I was shocked at the lack of care. When we checked out, the same clerk said nothing except taking the keys. We were exhausted from a terrible night’s sleep and left, looking for breakfast elsewhere. Overall, it unfortunately made our weekend away disappointing.
Family
8/10
Excellent
07 Jun 2026
David
It's a quirky place-floors creak but it's an old place- we live these types of places. Hard to find. Great location. Park down the street for 24& day
Partner
10/10
Exceptional
04 Jun 2026
Marcy
The hotel was great, close to everything, staff was friendly and helpful. Overall very cutesy boutique hotel
Friends
6/10
Pleasant
04 Jun 2026
Julia
The hotel is very dated. The floor squeaks loudly in every room. We could hear the noise when other guests walked next door or on the floor above us. Breakfast was very simple and somewhat disappointing.
Partner
10/10
Exceptional
02 Jun 2026
Kyle
In a great location.
Partner
10/10
Exceptional
01 Jun 2026
Chris
great hotel in a great location. Well maintained. Room was very spacious. free breakfast cherry on the top..
Self
4/10
Poor
30 May 2026
Nazir
The AC in room 208 was poor and didnt work. I asked the manager to help fix it and they would not send a repair person timely.
Also the sound from the music and DJ down below does not end until past midnight. You will hear the music and vibrations loudly.
10/10
Exceptional
29 May 2026
Jaymi
Clean, quiet, safe area and comfy bed made this a great place to stay in Montreal. Exceptional attention to detail and great staff were icing on the top.
Partner
10/10
Exceptional
29 May 2026
Chadi
Very clean
10/10
Exceptional
28 May 2026
Olga
We really enjoyed the staying in this hotel,. The staff was wonderful, the room was so clean.
Thanks kindly
Family
10/10
Exceptional
26 May 2026
Rhegienal
Staff is great - helpful & attentive.
It is in a central location close to Metro. Great place for base camp.
Their parking assignment right next door was very convenient.

Because it is in the middle of everything g, it is in a congested and busy area. It is loud and exciting. I was there during F1 week.
Partner
6/10
Pleasant
22 May 2026
Valeriya
The room was large and clean. It’s an old style hotel with huge double sink bathroom and a giant shower. However, everything was falling apart inside. The lever to flash the toilet fell off and we flashed using the lever straight in the tank. The bathroom door locks are finicky; we locked ourselves from the bathroom twice and opened it ourselves, as the hotel’s maintenance staff lives far and we would have had to wait hours to get it opened. The shower did not have enough water pressure and the handle to the door was falling off. Breakfast was included, but it was very poor. No hot food, just cold pastries, cereal, sweet yogurt and coffee. We got the place for its location, and that was good. All in all I would not recommend it for the money we paid ($250/night.)
Family
8/10
Excellent
21 May 2026
Paul
Cool place. Little dated.
Friends
10/10
Exceptional
19 May 2026
Angelique
Great location and close to metro/bus. Shops are everywhere. Room is clean and tidy. Staff are friendly and helpful.
Partner
8/10
Excellent
15 May 2026
Constance
Sineage is difficult to find
Partner
10/10
Exceptional
14 May 2026
Wenjia
The hotel staff were very helpful and friendly. The room was very clean and very good for couples. Stayed here with my husband for 2 nights when the hockey game was happening. So the nights were a bit loud with so many drunk hockey fans walking in downtown streets. There are many bakeries for breakfast: toasts, croissants, banana bread, and cookies. You can also have coffee, yogurt and fruits in the mornings. They let you store your luggage temporarily after checking out, which is a plus for us. Overall it was a good experience. Would love to book here again when we come to Montreal next time.
Family
6/10
Pleasant
14 May 2026
inès
Bien situé dans la ville. Chambre spacieuse.
Il y avait un puits de lumière qui rend la chambre trop lumineuse tôt le matin
Family
8/10
Excellent
13 May 2026
Vuk
Pleasant property that is aging reasonably well
Self
8/10
Excellent
12 May 2026
Debra
Staff was pleasant and helpful. Conveniently located. Good wifi. My room was comfortable but the old wooden floor creaked a lot. No one under me so no matter and very little sound from other rooms. Room was clean but hallways had same dust and debris for my entire 5 days stay. Breakfast had coffee, juice, yogurt, fruit, cereal, prepackaged sweet stuff and white bread for toast. Would be nice to have something with some protein but there are stores! All said, I'd stay again.
Self
8/10
Excellent
10 May 2026
Annie
Very good experience
6/10
Pleasant
08 May 2026
Margo
Staff don’t sit at front desk. They are in a back office on their phones. Barely speak to guests. Don’t say hello or goodbye or thank you.
Self
8/10
Excellent
07 May 2026
Blain
Lots of nearby construction noise with early morning start. Bed was very comfortable.
Self
10/10
Exceptional
05 May 2026
Nick
La déco est très originale, le seule hic, nous avions un puit de lumière dans notre chambre et c'était impossible de l'ombrager. Si non, BRAVO.
Partner
8/10
Excellent
04 May 2026
Isaac
Yhe only two things that I will say this hotel is missing are:
- Good pressure in the shower
- Electrical connections near the bed. At least on my room the bed was in the middle of the room and without electrical connectors
Self
6/10
Pleasant
03 May 2026
Andreea
Nice and big room, very clean, but there is a smell from the bathroom and it is very uncomfortable, we tried to keep the door closed but still smells. Breakfast ....I don't even know it we can call it a breakfast. Some day-old croissants, coffee pots, cereal and bread with butter and jam, apples and clementine. For the prices paid I do not recommend this hotel.
Partner
6/10
Pleasant
03 May 2026
Jessica
room had a sky light with a dirty curtain
8/10
Excellent
29 Apr 2026
Amy
Clean room. Nice hotel. My room was inside facing and temperature control was challenging. (Very warm despite cool weather outside) But good overall.
8/10
Excellent
26 Apr 2026
Shirley
Excellent location
10/10
Exceptional
26 Apr 2026
Roya Ayda
Will definitely visit again - wonderful hotel
Self
8/10
Excellent
25 Apr 2026
Josie
Near shops and dining. Rue St. Catherine nearby. Very clean.
Outline of the hotel room not suitable for the elderly (4 ladies in their 70’s). As you enter hotel room you have to walk down 3 steps to get to your bed. Walk up the same steps to reach bathroom.
Family
8/10
Excellent
23 Apr 2026
Edward
Arrived to check in after 1am. Greeted by friendly staff. Zero complaints
Partner
10/10
Exceptional
23 Apr 2026
Hyoungnyun
Very kind & nice welcome receptionist!
Excellent location for shop and music concert !
Unique interior design never seen before.
Clean and lots of small artistic items.
Family
8/10
Excellent
23 Apr 2026
Lisa Carolyn
Has a great location and was easy to get to Bell Centre. The staff were very helpful and friendly. Room was spacious and well laid out. Continental breakfast was a nice start to our day. Lots of great restaurants close by, including the one located under the hotel.
Partner
2/10
Poor
20 Apr 2026
Ali
Really dirty. We asked for the room to be cleaned, they changed our room but the new room was also not clean.
Partner
4/10
Poor
20 Apr 2026
Lynda
Although the location is great and most staff were very good, the hotel is dirty and unkept. A major issue was not addressed by management which was very disturbing.
10/10
Exceptional
20 Apr 2026
michael
amazing location with excellent beds. the water pressure is a wee bit low but overall a nice hotel.
Self
10/10
Exceptional
20 Apr 2026
Noel
Large room with lots of natural light in a central location.
Partner
2/10
Poor
12 Apr 2026
Ronald
Trying to drop off my luggage for Checkin the two spots were taken. As they were by the same two cars in the 15 minute only space. The front desk admitted to me days later these were staff members using them for their shift!

Problems with amenities not working in the room? Same neglect! Giving you more than half a roll of toilet paper for a multi day stay? Same neglect! Room cleaning? Same neglect!

The manager was asked three times to contact me. Either staff just doesn’t relay these messages, or she is the one who doesn’t care! But I was never contacted, because I would have preferred to have given her an opportunity before posting a negative review.
Partner
6/10
Pleasant
11 Apr 2026
JAMES
We stayed at this property a few years ago and were impressed. This time not as much ( early April). The new owner clearly is not as focused on keeping propery up. The breakfast is no longer provided by the restaurant and they are clearly cutting corners on costs. The weekend staff Easter weekend were laughable. From sitting in view of patrons with feet on desk. To lying on front desk watching movies on their phone. That being said the location of this place is excellent. The rooms are spacious and have a lot of character. Just needs a bit of up keep and some staff coaching.
10/10
Exceptional
11 Apr 2026
Andrea
I absolutely loved the room that I stayed in. Very unique and wonderful. The staff are excellent and the breakfast was great. I would totally stay here again
Self
6/10
Pleasant
11 Apr 2026
Vanessa
Room not clean in the corners. Lots of dust. Bad odour throughout. Smelled like a litter box. Very loud music playing early morning and late from business underneath/near by. Otherwise, decent option for price.
Partner
10/10
Exceptional
11 Apr 2026
Raymond
Nice boutique hotel
Self
8/10
Excellent
05 Apr 2026
Chloe
Nice hotel. The lobby was maybe a little too fragrant for me. If you are sensitive to smells this may not be the best choice for you.
8/10
Excellent
01 Apr 2026
Guillaume
Overall, an enjoyable stay, with interesting room features and furniture. I would be happy to stay again, but would plan to bring earplugs. Sound isolation is not this hotel's strong suit, with creaky wooden floors and music from the restaurant underneath heard clearly until 11pm. We could even hear the person in the next room over walking across their room once the music from downstairs died down! The continental breakfast is simple but sufficient. The bed was comfortable. The hotel does lovely things with wood carvings, stumps, natural edge tables, etc. Fast internet.
Partner
8/10
Excellent
28 Mar 2026
Gabrielle
Room was clean and nice. No refill of the soap dispenser in the shower and no water pressure. You can ear everything that is happening in the streets and in the room next door.
Partner
10/10
Exceptional
24 Mar 2026
Samuel
Boutique hotel with character in the downtown core of Montreal. I’d stay there again.
Self
10/10
Exceptional
23 Mar 2026
Francois
reno not completed (no paint over chipprox patches)
Partner
6/10
Pleasant
22 Mar 2026
sidney
No pressure in shower and room needs a little bit of love
10/10
Exceptional
21 Mar 2026
amanda
Fantastic stay staff was excellent
Family
4/10
Poor
21 Mar 2026
Bradley
Room smelled like swear gas and covered up by plug in scented air deodorizer. Staff did not apologize for smell and we were. It moved.
Partner
4/10
Poor
21 Mar 2026
Bradley
The room had a very bad sewer gas smell from bathroom when we entered the room it was pungent and hotel attempted to mask the smell with two plug in air fresheners. Hotel was full so could not switch rooms. Really dissapointed and staff didn't even apologize for the condition of the room
Partner
6/10
Pleasant
14 Mar 2026
Sonam
The breakfast options were a bit limited, since it lacked protein
6/10
Pleasant
12 Mar 2026
Natalie Ann
Check in delayed by 45 min. Lobby incense smell was head ache inducing.
6/10
Pleasant
19 Feb 2026
Rachel
Street noise was loud all times of the night due to older windows. Lots of noise from the floor above. Toilet was wobbly. Vending machine didn’t work and staff would not reimburse. Heavy perfume smell in lobby, not ideal for those with a sensitivity to scents. Dried blood stain in bedding (washed but none the less), only saw it on my last night and was grossed out. Staff was nice enough but the experience overall was less than expected. Owners prioritized aesthetic over practicality and safety - rooms have steps as you walked in that go down, at night this is difficult as you navigate from the bathroom to the bed, some form of lighting or glowing markers would be helpful. The shower is directly visible from the bedroom due to a glass pane, partial privacy is only possible due to curtains that are not double paneled or blacked out. Though the location is ideal to the Bell Center, public transportation, and a good nightlife, I'm not sure I would stay again. The highlight was the smoothie bar next door, called Tropé.
Partner
6/10
Pleasant
08 Feb 2026
VICTORIA
The room was dusty and I found soak on the floor under the curtain, floor wasn’t clean.
Not enough staff
6/10
Pleasant
01 Feb 2026
Paulo
No pressure in shower at all, parking was next door, window very noisy with cold air coming in and noise from wind outside room gothic and need attention and loving
Leisure Partner
6/10
Pleasant
01 Feb 2026
Paulo
Room are Gothic looking and need lots of loving … showers were cool and place for 4 adults if needed But… no pressure in the shower absolutely no pressure made it so frustrating to try an shower.
Leisure Partner
8/10
Excellent
28 Jan 2026
Raymond
Great place and location
Business_and_leisure Friends
10/10
Exceptional
20 Jan 2026
Pietro
All good
8/10
Excellent
02 Jan 2026
Tiran
Nice hotel right downtown. Only issue was the shower which took forever to heat up and the pressure was non existant (3rd floor).
Self

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Hotel Chez Swann
rue Drummond, 1444, Montreal, Canada

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Hotel Chez Swann

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