Hotel Europa, BW Signature Collection

Canada , Montreal-QC
MONTREAL, Drummond Street, 1240
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100 reviews shown

8/10

Excellent

11 Mar 2026

Donald Peter

Close to all shopping, restaurants and the Bell Centre. Just a minutes walk from it all. Great place for the pay. Rooms were clean, a bit of TLC could be done but nothing terrible . We had the king room, came with a fridge and microwave . Cora’s located downstairs which is great. Would stay here again

Partner

4/10

Poor

11 Mar 2026

Yuji

More efficient front counter stuff.

Friends

10/10

Exceptional

11 Mar 2026

greg p

Yes

8/10

Excellent

10 Mar 2026

Carolyn

Great location. Great price. Clean . Room was small and elevators small and slow.

Family

10/10

Exceptional

09 Mar 2026

Joseph

A Cora restaurant is on the site, with entrance from the hotel lobby, which is excellent for a good beeakfast. They have a decent gym.

8/10

Excellent

09 Mar 2026

Sylvie

Well situated and great price to Quality value

6/10

Pleasant

08 Mar 2026

Richard

Great location. Parking is available but a bit of a hassle

Partner

8/10

Excellent

08 Mar 2026

Brittany

This hotel is a great location to shops, restaurants and events at the Bell Centre!

Family_with_children

10/10

Exceptional

07 Mar 2026

Patrick

The staff was extremely friendly, knowledgeable, and very customer focused. They were able to offer many recommendations while we were there and help out luggage on checkout day while we some last minute exploring.

Partner

4/10

Poor

06 Mar 2026

Katie

The rooms was very dirty.

Self

10/10

Exceptional

05 Mar 2026

LilyBelle

Clean room. Nice helpful staff. Great location.

Family_with_children

8/10

Excellent

04 Mar 2026

Gerald

All good. House coffee was fantastic

Friends

8/10

Excellent

03 Mar 2026

Joan

Room didn't have washcloths or soap when checked in

6/10

Pleasant

03 Mar 2026

judiane

We were in town for a hockey game, we chose this location due to close proximity of Bell Centre. Hotel is quite old, room was clean. It was fine for an overnight stay.

4/10

Poor

01 Mar 2026

Dale

Perfect location staff very nice and helpful but hotel is very outdated,probably worst room i had in 20 years and i ve been around.

10/10

Exceptional

01 Mar 2026

Brock

This was a very good three star hotel. Room had all the required amenities, staff was friendly and the establishment was clean.

The location is amazing for someone looking to visit the city.

Great value for money.

Family_with_children

8/10

Excellent

01 Mar 2026

Bryan

Yep room was clean and staff was good

Partner

6/10

Pleasant

01 Mar 2026

Kathy

Great central location close to the Bell Centre. Rooms are small and walls are thin. Hotel is pretty noisy. Front desk and cleaning staff are all lovely. Parking is available off-site, but close by. Hotel could use to clean the filters on the heating/AC units. Cora's restaurant is located right in the lobby which is really convenient for breakfast.

Partner

8/10

Excellent

01 Mar 2026

Bruce

Room was clean. Check-in was delayed. Could not connect to the tv. QR code was registered to a different room. Friendly staff.

Self

10/10

Exceptional

01 Mar 2026

Roberto

Clean room, quiet and was in front of building as requested.

Friends

4/10

Poor

01 Mar 2026

Carylon

The room had a malfunctioning shower, visible mold, and the lighting was not functional. The lights flickered and had to remain off for both nights of our stay.
The front desk staff at check-in were very helpful. However, upon departure, a staff member seated at a small desk behind the counter was engaged in another conversation when we clarified that we had been told parking was included. She called out, “oh yes, because it’s a police vehicle.” That was not the reason. We were simply repeating what the call-taker advised us while we were en route. The vehicle had only been identified to ensure it could be parked safely.
At the time, the lobby had a large opening with water actively pouring in, and both the lobby and elevators appeared very unclean. I have not ever left a negative reviews, but unfortunately this was not a pleasant stay and was further impacted by what appeared to be a manager’s unprofessional response. Remaining seated and calling out across the lobby was inappropriate and disappointing.

Partner

10/10

Exceptional

28 Feb 2026

Randy

Room was larger then past stays. Beds were good
Construction on the road out front may wake you up if your room is facing it.

8/10

Excellent

27 Feb 2026

Jason R

Nice clean rooms, but they were very small

6/10

Pleasant

25 Feb 2026

Ganesh Kumar

Firstly, if you are choosing this place for downtown convenience, you are already in for disappointment. Downtown seems to be under construction and it doesn’t seem to be ending anytime soon.

Coming to the hotel, it’s an ok property with not so great amenities for the BW brand. There’s Cora right next to the reception for breakfast but even to find parking you will need to walk to the next street or pay a fortune at Sheraton on the same street. Next time, I’d choose this only if I don’t have an option at all.

Self

10/10

Exceptional

23 Feb 2026

Lilirose

Excellent quality to price ratio, staff very professional and helpful and the location was great.

Partner

2/10

Poor

23 Feb 2026

Jordan

Room was terrible and dirty

8/10

Excellent

23 Feb 2026

Gabriel

The room was small but clean and nice ! A great value

10/10

Exceptional

22 Feb 2026

Philip

Excellent staff availability and helpfulness

Partner

6/10

Pleasant

19 Feb 2026

Michelle

Travelled solo for business. The staff was friendly and accommodating. It was great to get an early check in. That being said, it would have been nice to be informed that the hotel, in particular the floor I was staying on, was being renovated. Immediately after getting off the elevator I could smell paint. There were old wallpaper and headboards and mattresses everywhere, leaned against walls and in hallways, and taped drop cloth on the hallway floors. It’s great that this hotel is renovating because when I got into my room it sure needed it. Especially the bathroom - the shower was questionable. There was a “patched” hole under the sink. I stayed and not asked to change rooms because I had meetings to get to. I was there for one night. The bed was thankfully clean and hopefully new. The “desk” area left very little to the imagination. I had to turn it around so I didn’t feel like I was being punished facing a wall while I worked.

Lastly, even though I know Montreal is a safe city, I questioned why they placed me, a solo female traveller, in a room where the window was level to the roof (?). I wasn’t there for the view, sure. Would’ve still be ice to not question my safety.

I gave this a three star simply because of the friendly staff during checkout.

Self

6/10

Pleasant

19 Feb 2026

LILY

Old hotel, the room was facing the back street and is really close to the building across. There is no view at all.

Self

8/10

Excellent

19 Feb 2026

Andy

Room was old and dated . Bathroom needed a good clean and the shower head

6/10

Pleasant

18 Feb 2026

Abu

Amenities like microwave utensils

8/10

Excellent

17 Feb 2026

Philippe-Albert

Bonne valeur pour le prix. Bon emplacement et propre.

10/10

Exceptional

17 Feb 2026

Franklin

Yes

8/10

Excellent

17 Feb 2026

Chris

Convenient location

10/10

Exceptional

17 Feb 2026

Maria

clean, quiet, great location, easy check in

10/10

Exceptional

16 Feb 2026

Melinda

Very clean nice bar and restaurant excellent location to walk everywhere

Friends_and_family Family

6/10

Pleasant

15 Feb 2026

Quinton

Really friendly staff, prime location but the hotel needs a refresh. Got a rundown vibe.

Leisure Family

8/10

Excellent

15 Feb 2026

Ted

Good clean room!

Leisure Family

10/10

Exceptional

12 Feb 2026

Hessel

clean room, friendly staff and very good price for a nice hotel in downtown Montreal

Business Partner

8/10

Excellent

08 Feb 2026

louis

Great Experience !

10/10

Exceptional

07 Feb 2026

Joannie

Great staff

Partner

10/10

Exceptional

06 Feb 2026

Candice

Pleasant staff
Clean rooms

Business Self

6/10

Pleasant

06 Feb 2026

gene

Room was in okay condition with comfortable bed (that’s perhaps the only positive thing in the whole experience with hotel Europa). Hotel is not equipped for cold Montreal climate. Multilevel stone building doesn’t have adequate heating/AC system. Instead there are window AC units: grossly loud, inefficient, occupying half of window, installed at the height that constantly blowing to your face… horrible. We ended up turning it off in spite of freezing weather that’s how unbearably annoying it was. And the cherry on top was unheated bathroom. There was simply no heating in the bathroom. So you left with two choices: either keep the door open with all embarrassing consequences or freeze to death in it. Very uncomfortable, especially in the early morning hours.
We had early morning appointment and the reason of choosing this hotel was it convenient location. We knew it would take literally two minutes to reach to the place of our appointment. Surprise, surprise - both elevators were out of order! It wasn’t easy to find emergency exit in the complicated labyrinth of corridors and numerous doors leading either to the emergency balcony with no steps down (we were on fifth floor!) or to the dead end! Unless one really need this location - I wouldn’t recommend it. Not clean, some areas filthy and full of debris and garbage (especially in the service elevator area which we were told to use the whole day while guest elevator was out of order)… left with very negative feelings.

10/10

Exceptional

05 Feb 2026

stephane

The first room they gave me was really bad, dark, with a view enterly blocked by air compressors . Luckily they accepted to give me a much better room .

10/10

Exceptional

04 Feb 2026

Monserrat

Todo ok

10/10

Exceptional

03 Feb 2026

kamil ali

Ibıbıbl

Business_and_leisure Self

10/10

Exceptional

02 Feb 2026

Kaitlyn

The staff were fantastic and very helpful

Leisure Partner

8/10

Excellent

01 Feb 2026

AMIRHOSSEIN

ok overall

Business

8/10

Excellent

01 Feb 2026

Trevor

Our stay was great, the coffee machine was an awesome. Very close to Bell Centre.

Friends_and_family Friends

8/10

Excellent

31 Jan 2026

John

I just wish that the restaurant and bar would’ve open when we arrived back at the hotel after the concert. The sign said open until 11 and we arrived back at 9:30. There must have been 20-25 people all wanting to go to the restaurant

Self

8/10

Excellent

28 Jan 2026

Marc-André

Cold

8/10

Excellent

28 Jan 2026

Steve

Seamless check in and clean rooms.

10/10

Exceptional

26 Jan 2026

sandipkumar

All is well

Business_and_leisure Family

6/10

Pleasant

26 Jan 2026

Michael

This is a perfectly average hotel, no frills, perhaps a lack of cleaning, but also wonderfully priced and a stone’s throw from the Bell Centre.

Pros: location, price, Cora’s in the hotel for breakfast, helpful staff, very comfortable pillow, AC/heat unit worked well

Cons: Don’t think they clean the lobby areas, elevators are slow and small, room didn’t come prepared (was missing body wash), the room itself had some dings and paint chips, housecleaning ignored the do not disturb sign

You get what you pay for, right? I’d stay again.

Leisure Family

10/10

Exceptional

26 Jan 2026

Liane

Chambre très propre et de bonne grandeur. Le personnel était très courtois. Pas eu le temps de profiter des installations mais surement une prochiane fois.

Business_and_leisure Partner

8/10

Excellent

25 Jan 2026

Lewis

Clean room

Leisure Friends

10/10

Exceptional

25 Jan 2026

Maurice

Few fixing like toilet cover annd closet door hinges broken. But overall very good

10/10

Exceptional

24 Jan 2026

Mohammad

Staff was extremely helpful and very flexible. I highly recommend Hotel Europa.

Business Self

8/10

Excellent

23 Jan 2026

Hasan

Room was clean but very small. Overall cleanless was good. Thanks

Business Family

10/10

Exceptional

23 Jan 2026

Dane

Night check-in was fabulous. Staff was amazing and very helpful.

Business_and_leisure Family_with_children

6/10

Pleasant

22 Jan 2026

FERNANDO ANDRES

The floor needed mopping or even scrubbing. The closet floor was dirty and dusty, the floor nearby the walls of the room was not clean enough. The shower had hairs tabgled in the shampoo bottle. The TV had accounts in netflix and YouTube connected/logged in.

10/10

Exceptional

21 Jan 2026

Doug

Didn’t eat breakfast there.

Leisure Friends

10/10

Exceptional

21 Jan 2026

Jeremy

Its located in the heart of downtown which is very convenient for short visits, everything is nice and clean. Fast check-in/out

Business Self

4/10

Poor

20 Jan 2026

Mark

The staff were excellent, cleanliness was 5/5, the rooms are just very small compared to the pictures shown. You could literally touch the bed from the toilet. Not the grandest experience.

Business Friends

8/10

Excellent

20 Jan 2026

William

Clean, easy check in, courteous staff

Business_and_leisure Self

8/10

Excellent

20 Jan 2026

Bryan

Room was poorly cleaned. Still rings from peoples drinks on the night stand.
Top sheet on the bed was not tucked in and the under pad was not held in place on the corners. Basically I had to make the bed. That was not fun after seeing hairs, eye lashes and someone’s clipped toe nail under the pad.

Self

6/10

Pleasant

19 Jan 2026

Arnaud

The room was small for the price, but the rest was ok, it was clean, the staff was good.

Business_and_leisure Friends

6/10

Pleasant

19 Jan 2026

Melanie

The dispensers were empty in the bathroom, which wasn’t fun to discover late at night after an evening out

8/10

Excellent

18 Jan 2026

Kalsang

Good

8/10

Excellent

17 Jan 2026

Purushottam

Did not eat at hotel

6/10

Pleasant

16 Jan 2026

Rob

Older, dated rooms.
Had no shower curtain but rectified upon request. Cleaning staff did not make bed first day and did not refill toilet paper. Rectified upon request as well at front desk. Otherwise, location was great and price good.

8/10

Excellent

16 Jan 2026

Raymond

Very clean. The lighting in the bathroom was insufficient as in the room itself. Othwise very good.

Business Self

8/10

Excellent

16 Jan 2026

Ram

The breakfast was not included.

10/10

Exceptional

15 Jan 2026

Denise

Perfect location! Room was small and view right into a wall, but for just sleeping, perfectly fine! Very clean and great bathroom!

Leisure Family

10/10

Exceptional

13 Jan 2026

Bertrand

Everything was great

Business_and_leisure Self

2/10

Poor

13 Jan 2026

George

I got charged more than what my booking said. They did a system change during my stay so receipt doesn’t show whole stay. One transaction with my visa is missing on the receipt. I’ve sent 2 emails and called twice but still haven’t received any news. Another guest was checked in to our room during our stay. It was a good thing we didn’t lose anything in our room as the other guest had access to our room.

Friends_and_family Family

10/10

Exceptional

13 Jan 2026

Rita

We loved this restaurant for its location, room size and friendly staff.

Leisure Family

10/10

Exceptional

13 Jan 2026

ola Hamdi

Staff really nice

6/10

Pleasant

13 Jan 2026

Cody

Staff were nice, check-in and check out was easy. Room was satisfactory. Little rougher around the edges but fine. The price I prepaid at was $60 more than the rate when I went to check in.

Leisure Self

10/10

Exceptional

10 Jan 2026

Nicole

Excellent

Leisure Family

8/10

Excellent

10 Jan 2026

Aditya

Very helpful staff

6/10

Pleasant

10 Jan 2026

E DAVID

Nice hotel but room smelled of cigarettes. Complained a couple of times to front desk with no resolution. As a diamond elite member with Best Western this was even more frustrating.

Leisure Family

10/10

Exceptional

09 Jan 2026

Gene

Hotel including checkin was great

Leisure Friends

4/10

Poor

08 Jan 2026

K.J.

1. the room 426 was not completely clean yet when we checked in, the cleaning supplies are in the bathroom and no shampoo, conditioner, and soap ,the floor is dirty.
2. the hotel changed the room 423 to us and I just found the room was exactly as I booked. the first room 426 was smaller than I booked.
3. the last night we found bed bugs in room 423. then the hotel changed room 414 to us. the vents of the heater was dusty,
overall, I didn't sleep well because the heater is way too loud. too noisy to sleep.

Business_and_leisure Partner

4/10

Poor

07 Jan 2026

Joseph

The room had some extreme wear and tear, especially in the bathroom. There was

6/10

Pleasant

06 Jan 2026

Parmis

The staff were great overall, especially the front desk team, who were very helpful and professional. Housekeeping did a good job in general, but there is still room for improvement, particularly with floor cleaning. I would also recommend improving the air quality and overall smell in the lobby and hallways, as that would make the experience much more pleasant. The room itself was fine and comfortable, but adding disposable slippers as part of the room amenities would be a nice touch. Overall, a decent stay with some areas that could be improved.

Business Self

10/10

Exceptional

06 Jan 2026

Yes it was good

10/10

Exceptional

05 Jan 2026

Eric

Great stay, super convenient location.

Leisure Partner

2/10

Poor

05 Jan 2026

AKUL

Room coffee machine and phone are not working . The space feels too congested, and the bathroom is very small.

Business Partner

8/10

Excellent

04 Jan 2026

Roger

Room was clean. Missing a carpet or a rug at the entrance of the room, during the winter season though.
Staff was kind.
As for the breakfast, it was a Cora’s at the hotel entrance. Not really part of the hotel services.
All and all, a pleasant and relaxing stay.

Leisure Partner

10/10

Exceptional

03 Jan 2026

James

Liked everything....room was fantastic and quiet. Nice bathroom, clean and comfortable bed.

Leisure Self

4/10

Poor

02 Jan 2026

KUAN-CHING

Room was not clean

Leisure Partner

8/10

Excellent

01 Jan 2026

Saran

Nice staff

Partner

4/10

Poor

01 Jan 2026

Tsz Yan

The floor is dusty. We got to wear slippers in the room especially the wardrobe is terrible. The only area is cleaner is the bathroom, however the ventilation is poor. We were pretty sure that the residents near to us were smoking so we could smell the smoke. Also the residents in the next room were having party and swearing all over two nights so we could not sleep at all. I know it’s not the hotel’s fault but it’s just unfortunate. The receptionist at night time were able to help me to warn those residents when I made the call to them, it’s the most impressive part. Location is convenient, walkable to Saint Catherine and Eaton. In general, it’s good for budget traveller but if you’re seeking for comfort, this would not be your choice.

Partner

8/10

Excellent

01 Jan 2026

Morgan

Room was very clean and spacious! Had a few minor things like the door knob to the patio was broken, and let cold air in. And walls in bathroom were peeling. But overall was happy with the room

Partner

8/10

Excellent

31 Dec 2025

Alison

Staff was wonderful but hotel room could have been cleaner. As someone who has a phobia of loose hair, finding someone else’s in the ‘clean’ tub was gross. The shower door was also not cleaned from previous guests. Housekeeping quickly responded to clean for which we were grateful. Bed was comfortable but we didn’t like the rough pillow cases. At the end of the day you get what you pay for, and for $92 p/n it was a decent place. Thankfully we only had 2 nights here.

Leisure Partner

8/10

Excellent

31 Dec 2025

Lana

Room was clean staff was polite

Leisure Partner

4/10

Poor

30 Dec 2025

Brianne

Room was extremely small and lobby under construction. Little amenities and parking offsite expensive.