Name: Hotel Europa, BW Signature Collection
Address: Drummond Street, 1240, Montreal, H3G 1V7, CA

Hotel Europa, BW Signature Collection

Montreal-QC · Canada

Drummond Street, 1240View location

100 reviews shown

4/10

Poor

19 Jul 2026

Harj

Terrible experience. We checked in late around 10pm, by the time we got to bed around midnight, we discovered the sheets were not clean. Front desk said they had no other rooms (or sheets!?) available. We had a terrible night trying to find a clean way to sleep.

Other then that, it was reasonably clean, just bit shoddy. The shower caulking is gross, loose shower handles, shower floor tile is uneven so it pooled away from the drain leaving long term mildew, just not a very clean feeling experience which is a massive shame. To make it right the best they offered is a free breakfast which we declined. I will never go back or recommend to anyone. I'm not especially fussy and tried to stay upbeat, but clean sheets seems like a no brainer for a hotel, bit of a disgrace making us just put up with it.

Partner

10/10

Exceptional

18 Jul 2026

Christian

Super friendly staff, check in was a breeze. 10/10

Friends_and_family Friends

8/10

Excellent

18 Jul 2026

Apurav

Property was decent. Its quite old but has been maintained nicely

Business

10/10

Exceptional

15 Jul 2026

Debjeet

Amazing service and loaded with amenities. The room was really clean and well maintained.

Partner

10/10

Exceptional

15 Jul 2026

Patrick

Thanks

8/10

Excellent

14 Jul 2026

Myriam

Well located to visit Montreal!

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

abigail

Great place to stay for the price . Very close to all shipping downtown and walking distance to old port

8/10

Excellent

14 Jul 2026

Vicki

Great location for the Bell Center! Hotel was nice, staff were friendly and the price was reasonable.

Family

8/10

Excellent

14 Jul 2026

Rachel

Overall the hotel was very good. I would say the only issue for me was the property was dated. In my room I could see where the walls were patched or there was a hole in the wall. The hotel was clean and the staff very helpful and friendly. It is also in a great location if you are going to a n event at the Bell Centre, just a 5 minute walk.

6/10

Pleasant

13 Jul 2026

Daniel

No mirror in room very strange only small one in bathroom.
Bathroom very small

Self

8/10

Excellent

13 Jul 2026

Lisa

Very clean and walking distance to many attractions and activities

10/10

Exceptional

12 Jul 2026

Patrice

Nice

Friends

6/10

Pleasant

12 Jul 2026

Ruba

The bathroom wasn’t clean

Partner

8/10

Excellent

12 Jul 2026

Rose

Cora's restaurant was a great convenience and hotel staff helped with storing our luggage after checkout!

Family_with_children

10/10

Exceptional

11 Jul 2026

Luc

Nice room, nicely placed.

Self

6/10

Pleasant

10 Jul 2026

Laci

Staff was nice the room was dirty though it has piles of dirt and aunts seemed like it hasn’t been cleaned in awhile

Friends

10/10

Exceptional

09 Jul 2026

Yodit

Staff, breakfast

Family_with_children

6/10

Pleasant

09 Jul 2026

vafa

Great location, pleasant staff. Small rooms, not much to get excited about

Self

10/10

Exceptional

09 Jul 2026

biljana

Staff is very helpful, kind and professional Thank you

8/10

Excellent

07 Jul 2026

Melissa

For the price, this hotel offer what you pay for. It was an affordable stay. It was clean and the staff were actually very friendly. But this is a renovated hotel with very small rooms and the renovations were probably a bit rushed. The elevator is also very very tiny. This is also not in the hotel’s control but the Sainte -Catherine road was completely blocked for renovation and the traffic jams in front of the hotel with people trying to turn around with their cars was a little crazy.
I want to say that i spent most of my time outside the hotel and this hotel was decent for me. My husband spent more time in the room and started to feel a little claustrophobic. If you go there to sleep and wash only then it’s perfect for that.

Partner

8/10

Excellent

07 Jul 2026

Robin

Everynight I was there, I had troubles with the shower and hot water
Other than that, the stay was excellent

Friends_and_family Friends

10/10

Exceptional

07 Jul 2026

David

Great staff. Went above and beyond while i was stuck in an unrelated stressful situation. No issues with anything related to the hotel.

Self

8/10

Excellent

06 Jul 2026

Thomas

Overall, nice 2 day stay.

Friends_and_family Family

2/10

Poor

04 Jul 2026

Emi

I spent one night at this hotel due to last-minute travel plans. I'll start with the good: The front desk staff was very kind and helpful. I would also like to mention that the seating area with the large-screen TV was a nice touch, especially during the World Cup.
The location is good, if you're looking to be in that area for events or as a tourist. During my stay, there was a ton of construction going on due to an infrastructure project so it wasn't really enjoyable. But that's not relevant.
Back to the staff: the employee working the night shift was very understanding when I made noise complaints in the middle of the night. He called the room across from me to ask them to lower the volume of their TV (which was blasting at 12:45 AM). I was sleep-deprived and in desperate need of rest.
Unfortunately, there was non-stop activity in the hallways well into the night, including people speaking loudly and slamming doors. My room was pretty crappy, got almost no natural light as it was almost below ground. The view was awful and depressing. The room needs many more light fixtures to create a semi-tolerable environment. There was a very loud humming or buzzing sound coming from inside the closet where the safe was located... no idea what that was.
The bathroom was in need of upgrades, including the shower curtains needing to be urgently replaced. The bathtub also needed a slip-guard mat.
For some unknown reason, the fire alarm went off about 3 times in the early morning hours.

Self

10/10

Exceptional

04 Jul 2026

Craig

👍

8/10

Excellent

03 Jul 2026

Ian

pas de savon dans les chambres, peut-être à réviser.

Partner

8/10

Excellent

03 Jul 2026

MARIA

Better cleanliness

Self

4/10

Poor

03 Jul 2026

Xiaohong

The air conditioner is too noisy, and no one-site parking.

Family_with_children

8/10

Excellent

03 Jul 2026

Bobbi

Loved the location of this hotel, within walking distance of the mall, restaurants, etc. Convenient that Cora’s was located inside. The rooms were clean enough to be comfortable, but could be cleaner. Floors had some stains on them that could have easily been removed by mopping, the bathroom had sparkles on the walls/hair on the floor, nothing that made us want to complain or change rooms/hotels but something to note. Overall we had a great stay and would recommend this hotel to others.

Friends

10/10

Exceptional

02 Jul 2026

Pierre-Alexandre

4/10

Poor

02 Jul 2026

Carolina

Location is good and room was clean. We had an issue with the access card and it took a long time to resolve. Furthermore, when we finally got into the room in the afternoon the beds were not made. When we asked we were told that the hotel was short staffed so apparently we needed to request the room to be cleaned, which nobody told us that was a requirement for the hotel guests. Certainly disappointing for Best Western that is supposed to be premium

Family

8/10

Excellent

02 Jul 2026

Ramadan

All good

10/10

Exceptional

01 Jul 2026

Tanisha

The rooms were cleaned , the hotel is in the best spot access to everything . The staff was amazing

Friends_and_family Friends

8/10

Excellent

01 Jul 2026

Jamie

Bathroom was a bit dirty. Amenities a bit limited but still good. Bed was decent.

Self

8/10

Excellent

30 Jun 2026

Cynthia

They seem very busy. Everything was quick to check in and out. 1 elevator was out making waits longer. I saw a thermostat hanging from the wall on the 5th floor near the ice machine. Usually a good manager should have it promptly fixed or relocated. Clean room and friendly ppl.

10/10

Exceptional

29 Jun 2026

Luc

Nice room, great breakfast, well-located

Self

10/10

Exceptional

29 Jun 2026

Abraham

Very nice room. 10/10

Partner

8/10

Excellent

29 Jun 2026

Gabrielle

Bon pas chère

Family

10/10

Exceptional

29 Jun 2026

Jackie

👍👍 very clean room and nice area

Partner

8/10

Excellent

28 Jun 2026

Amanda

The location is why I keep on returning to this hotel... The rooms are clean, although they could use a really good mopping of the floors. This time I stayed in a Queen room this time and it was tiny. But all I need is a bed and shower, so it worked for me.
The staff are so friendly and pleasant.
The major downfall about this hotel is that it seems only 1 elevator works at a time. So give yourself lots of extra time if you have luggage to go up or down. Otherwise, just take the stairs.

Friends_and_family Friends

2/10

Poor

27 Jun 2026

chi

**Terrible hotel experience.** The only thing this hotel has going for it is its location, as it's close to major attractions.

There was **no parking**, which wasn't made clear before booking. Expedia advertised a room with a **microwave**, and I paid extra for it, only to be told at check-in that **none of the rooms have microwaves**.

The room itself was poorly maintained. The door wouldn't close properly unless I lifted it because of a bad hinge, it was small and poorly lit, and there was an unfinished opening in the wall that had simply been left exposed.

Overall, the hotel felt neglected and run-down. The location wasn't enough to make up for the poor maintenance and misleading room description. I honestly can't remember the last time I stayed in a hotel this bad—it was probably in France, which is a funny coincidence.

8/10

Excellent

27 Jun 2026

Amie

The location is great, close enough to all of the things we wanted to walk or uber to. The beds are comfy and clean. We eeew never able to get our internet to work for streaming, but that’s not a big deal. The shampoo felt like literal water and did not lather in the slightest. When attempting to use the conditioner, I knocked the bottle applicator off the wall and noticed it was actually empty. Since we stayed a total of three nights, I assumed that would at minimum be refilled or fixed, to no avail, the elevators were miserable. We waited some 20 min outside of the fourth floor and kept hearing the elevator sing as pass right by. A maintenance man finally took us to the utility service elevator. Thankyou! Also the ice machine on the 4th floor did not work—again I was there three nights and it remained broken the entire time. They held our luggage which was a really nice perk so we could enjoy the city without lugging our bags

Friends_and_family Family

6/10

Pleasant

27 Jun 2026

Erric

Property is run down and not well maintained. Staff keeps it clean and they are helpful just not maintaining the property

Friends

8/10

Excellent

27 Jun 2026

Jason

nice place overall Cora's for Breakfast and the best Taco place in Montreal 2 doors down. only gotcha no onsite parking but a lot 100M away. Room AC loud but they all are so expected.

Self

4/10

Poor

26 Jun 2026

Laura

The room swelled very strong of bleach. Someone got stuck in the elevator. The room was noisy with a humming sound. No parking on site, have to walk about a block. Not great at night. Lots of strip clubs around and a “VIP massage” a few feet down. Overall, pretty disappointed.

Family

6/10

Pleasant

26 Jun 2026

Simon

Bien accueilli. Chambre propre et minimaliste mais ok pour le prix et la localisation. Seul hic plus de cups à café à la machine le lobby était désert au matin à 6h00

Partner

10/10

Exceptional

26 Jun 2026

Graham

Clean room got an early check in and Cora's in the hotel for a great breakfast

Friends_and_family Friends

8/10

Excellent

26 Jun 2026

Malik

Grande chambre avec 3 lits King. Super pour 5 jeunes adultes

Friends

10/10

Exceptional

25 Jun 2026

Denis

Tout était bien.

Partner

10/10

Exceptional

23 Jun 2026

Rami

Decent hotel AC a little old and difficult to adjust but good experience overall

6/10

Pleasant

23 Jun 2026

Kathleen

Location accessibility and convenience to surrounding areas were the main point of our trip. This hotel hit on all of that.
Rooms were small and bathrooms even smaller. My son and I are tall and we had to use toilet either sideways or with our legs and feet in the shower.
Staff was friendly, hotel pretty clean.

Friends

10/10

Exceptional

22 Jun 2026

Aboubakar

Ras aucun aujourdhui

6/10

Pleasant

20 Jun 2026

Kristina

Very small rooms

Partner

4/10

Poor

19 Jun 2026

Kayvon

The hotel is in the city center. It’s close to many restaurants and shopping centers. The building has been renovated. The staff are nice. But the building is not well maintained. I got two baby cockroaches, a small spider and an ant in my room. I informed the front desk and asked them for bug killer. They said that they will send the maintenance guys to check, but I am afraid they didn’t because I kept seeing different bugs. They have a restaurant in the property for breakfast. But the restaurant is so slow that you will miss your work if you have limited time for breakfast. The elevator broke twice during my stay. In one incident I was in the elevator with two other people. My experience was not so good with this hotel.

Self

10/10

Exceptional

19 Jun 2026

Collin

Stayed here last week while I was in town for a hockey tournament and I will absolutely stay here again! Very clean, excellent location, friendly and helpful staff. Very much enjoyed my stay :).

8/10

Excellent

18 Jun 2026

Lilian

Location

Partner

10/10

Exceptional

18 Jun 2026

Lynda

Very clean, helpful staff. Close to Place Bell. Good price and value. Would go again.

Partner

10/10

Exceptional

18 Jun 2026

Frances

I don't have any email confirmation of my checkin or payment!

Business

6/10

Pleasant

18 Jun 2026

Karen

Great location.
Very small, narrow bathroom but worked well.
TV great size. Bed comfortable.
Restaurants near.
Keurig in room didn't work properly.
Confusing about Cora's Restaurant voucher. Charged $20 EA for 2 days, thought we booked breakfast included. Not explained well.

Partner

10/10

Exceptional

18 Jun 2026

Denis

All good

10/10

Exceptional

18 Jun 2026

Thihansa

Excellent stay we visited the US embassy the staff was very helpful with my stay and helped me take print outs too from their printer

Partner

10/10

Exceptional

17 Jun 2026

Shelley

Great location, very helpful staff! Basic room but absolutely perfect for a place to stay that is close to everything!

Friends

6/10

Pleasant

17 Jun 2026

Sarah

A little run down but had the necessities and was close to everything. Overall, it was fine for a night.

Self

8/10

Excellent

16 Jun 2026

Abdelouahab Chikh

Good

6/10

Pleasant

16 Jun 2026

Pam

The location and the staff were great. But we stayed on level six and all we heard all night was the creaky loud elevator which made it impossible to sleep. There was also mold in the bathroom. There was also an incredibly loud fan outside that was really loud as well. Maybe if you don’t get a room near the top level or the elevator it would be great.

Family

8/10

Excellent

14 Jun 2026

LEO

Partner

8/10

Excellent

14 Jun 2026

Krystal

L’accueil est propre et sent bon. Les chambres sont lavées rapidement: chaussettes sous le divan, poussières par endroits, etc. Plusieurs serviettes disponibles dans la salle de bain. Nous avions 2 lits et un divan-lit, mais aucun drap pour le divan-lit. Le personnel a été très serviable et nous en a apportés immédiatement.
La personne ayant dormi dans le divan-lit a eu des piqûres. Après inspection du matelas, nous avons trouvé quelques insectes morts, des miettes de nourritures, des tâches et une punaise de lit vivante. Le personnel a répondu rapidement et a envoyé 3 personnes pour venir vérifier. Nous avons été remboursés. Par contre, le risque d’en rapporter à la maison reste. Le personnel nous a proposé de faire sécher nos effets personnels. Les lits sont propres, mais le divan-lit ne semble pas avoir été nettoyé depuis plusieurs années. Le personnel a été très réactif !

Friends

8/10

Excellent

14 Jun 2026

Deborah

Super convenient location.
Room ok, comfortable bed, Too bad the AC in the room is very noisy and the room view was a roof, but the staff at the Concierge/ Front Desk was amazing and super helpful!

Family_with_children

4/10

Poor

14 Jun 2026

Mareva deo francisca

C’etait passable. Mais parcontre c’est bien situé.

Partner

6/10

Pleasant

14 Jun 2026

mira

The location is very good and good value for the money I paid .

10/10

Exceptional

13 Jun 2026

Olga

The staff were very classy and always smiling. The service was excellent. Excellent location. Very peaceful environment and super clean. The bedding was spectacular and clean and new bedding. AC was very helpful in cooling you down from the humidity. Front desk is very knowledgeable.

Self

6/10

Pleasant

13 Jun 2026

Quenton

Everything was nice. We arrived on a sunday but the restaurant, breakfast place and store were closed. Had to leave hotel and walk to find a place to eat. Only three blocks from train which was our travel need.

Family

10/10

Exceptional

12 Jun 2026

Karl

Great location, nice rooms!

8/10

Excellent

11 Jun 2026

Kathryn

Rooms were spotless and supply hand-wash, shampoo, conditioner and moisturizer lotion. Air conditioning worked great. Bed comfortable with lots of pillows. Only negative the paint on the trim could use a bit of a touch up. But I’m sure with rolling luggage bashing it up would be a daily task. Close to shopping and restaurants. Very Friendly staff. Overall pleased with stay and would not hesitate to return.

Friends

4/10

Poor

11 Jun 2026

Ray

Staff were very friendly and helpful. Our room was barely adequate. We had an interior room, which happens. Unfortunately the one window we had looked into the bowels of the interior of the building proper. This room was definitely priced way-too-high for what was provided. Perhaps other rooms are nicer, but we would not recommend, and we will not be back.

Partner

6/10

Pleasant

11 Jun 2026

Sylvain

Very good location downtown Montreal

Partner

10/10

Exceptional

11 Jun 2026

Monica

The location is extremely convenient and quiet during the evenings.

Self

6/10

Pleasant

09 Jun 2026

Katherine

Very little to no amenities. No continental breakfast. Has someone else’s name on the tv the whole time I was there. Towels were dirty when I got there and tried to get wash out the stains as much as I could. If it wasn’t a super last minute trip and I had a better budget I would’ve stayed at the Sheraton. Will be staying at the Sheraton if I ever come back to Montreal

Self

10/10

Exceptional

08 Jun 2026

katrina

The location of this hotel is prime! It was clean and the staff are all very friendly and helpful.
Lobby is very nice but rooms could use some TLC. Still clean but you can tell the trim is banged up, old and could use a make over. The location and staff made up for that.
Will definitely be staying there again!

Family

8/10

Excellent

08 Jun 2026

Sophie

The stairs smelled really really really bad. Otherwise everything was nice

Partner

2/10

Poor

08 Jun 2026

Leah

When we went to check in and they told us we were lucky for getting a room on the 7th floor (the elevator only goes to floor 6). We agreed and took the room. The bathroom was gross and there were uncleaned bugs sitting around and live bugs. The bed sheets weren’t properly cleaned (stains, and hair). Overall experience wasn’t amazing. Maybe it’s because we got a room on a floor without an elevator (janitors can’t bring their stuff up stairs). Id say if your going for one night its good but multiple would be a problem, for me.

Partner

10/10

Exceptional

08 Jun 2026

Dauphine

Belle emplacement et un restaurant à côté de l’hôtel.

Self

10/10

Exceptional

08 Jun 2026

Dimitria

Close to bell centre great location

6/10

Pleasant

08 Jun 2026

Denise

hotel was under renovations , had to walk on drop cloth

Family_with_children

8/10

Excellent

07 Jun 2026

Omer

Pretty standard, nothing exceptional besides for the location. Proximity to food and shops is nice.

Partner

6/10

Pleasant

07 Jun 2026

Richard

Front desk staff were very helpful however the room was not very clean. The location was close to metro. Cora’s down in lobby was great

Family

6/10

Pleasant

06 Jun 2026

Heather

The elevators were basically unfunctionable, very frustrating when you have to carry suitcases upstairs and down

Partner

10/10

Exceptional

04 Jun 2026

Jordan

Stayed here for 1 night for a concert. Staff was very kind upon check in/out, and its proximity to the Bell Centre was the biggest pro being about a 5 minute walk away. Room felt a little small especially the bathroom but a short trip like this I didn’t mind at all. Would definitely come back for a similar situation in the future!

Self

8/10

Excellent

02 Jun 2026

Marty

Great location, friendly staff and nice newly renovated room

Friends_and_family Friends

6/10

Pleasant

02 Jun 2026

Richard

Our room was brand new renovated... beds were terrible and the AC is needing an upgrade, ducts and grill very dirty. Elevators in hotel are in need of a major overhaul.... we got stuck in one of them; and they don't function very well and frankly very small.... location is great and prices were very cheap

Partner

4/10

Poor

02 Jun 2026

Patty

The front desk staff were very friendly and helpful.
We had a room at the front of the building and located next to a fire station. This made for broken sleep.
The rooms had limited seating for socializing with friends. Our room had 1 chair and our friend’s room just had a stool. If you wanted to sit back to have a drink, you all have to sit on the bed.
The bed was clean and comfortable. The bathroom is in need of a very deep clean. The walls, door, base of shower were very dirty. The shower wall was cracked in places. The water pressure was very low. If you have long hair, you may not get a good rinse after shampooing.
There were times we had to take the stairs because of the elevator being slow/busy. Oh the awful smell in the stairwell! It smelt just like sewer. If we travel to Montreal again, we will not be staying at this hotel.

Friends

10/10

Exceptional

02 Jun 2026

Needed a lot of paint touch ups

Friends

10/10

Exceptional

01 Jun 2026

Keith

Great location

Friends

6/10

Pleasant

01 Jun 2026

armela

Needs lots of upgrades

2/10

Poor

01 Jun 2026

Megan

We stayed in Room 673 - basically the attic of the hotel.We were told at front desk we were on the 6th floor, only to arrive on the 6th floor (top floor of hotel),not be able to find our room, then realize behind a door is a spiral staircase with 24 stairs to climb (with luggage) to get to our room.The room was large.When we turned on the lights we immediately saw two silverfish squirming across the floor (first of about 15 we saw in our 1-night stay), amongst many other types of bugs. Pulled back the duvet on the bed to find two fleas on the sheets getting into bed…didn’t see any bed bugs though, so that’s a plus I guess? Besides the many bugs, the room was not clean,for example the base of the toilet had about 15 different pubic hairs around it, and there were red stains on the bed sheets.There was a large very strange run-down patio off of our room, that was shared with another room. When we arrived the sliding door to the patio was open, which I found odd because of the sharing element. There was no furniture on this extremely large patio, not even a chair…only a dead bird and old coffee cups that hadn’t been removed. Went to take a shower before bed and there were zero towels in the bathroom…not even a hand towel. Called front desk and they said we can come down (the 24 stairs, then elevator) to get some. I wonder if the requirement for housekeeping staff to climb stairs with towels, bedding, etc means this room just never gets properly cleaned. Best Western - do better

Friends

8/10

Excellent

01 Jun 2026

Emily Rose

Staff was super nice and let us check in super early around 10am normally its at 40pm. There isn't any complimentary breakfast but there is a Cora restaurant next to the lobby.

Partner

10/10

Exceptional

31 May 2026

Emilie

Rooms could use some updating

Partner

6/10

Pleasant

31 May 2026

Andrew

Room was pretty outdated and bathroom
Wasn’t the cleanest

Friends

8/10

Excellent

31 May 2026

Tabitha

Close to city transit

Self

8/10

Excellent

31 May 2026

Amanda

Small room but had everything you could want

Staff were great - free coffee in the lounge a bonus

Great location! Walkable to most things including the train station

Partner