Name: Premierlux Serviced Apartments
Address: Ilford Lane, 210, London, IG1 2LW, GB

6/10

Pleasant

16 Jul 2026

bukky

Flight got canceled and communicated new ETA to property. Didn’t check messages and canceled our stay. Thankfully, the reception staff was able to get us a replacement room but the room was dusty and hot as an oven. We eventually got fans after asking 2-3 times and the staff did seem helpful but were just forgetful?

4/10

Poor

11 Jul 2026

Lane

The staff were really friendly, but knew that our shower was broken to the degree it was unusable and didn't inform us, nor did they offer an alternative when we brought it up. No AC and the hotel was registering over 30° inside, and we arrived back late at night to find the hotel locked up and nobody answering the buzzer. We had to call the hotel to find someone to let us in. Not well organised, and the curtains in the room had obvious burn marks, and the carpet was coming up against one wall.

Partner

6/10

Pleasant

06 Jul 2026

Jonathan

Perfectly fine. Used it as a base for a gig.

Have to admit, after reading prior reviews I was a little worried about what I was going to find, but actually not an issue at all.

It was very warm, but that was the time of the year. Room was clean & functional. Check in colleague was very informative and it felt safe. No issues, and to be frank it was the cheapest room I could find, so wasn't looking for the Ritz. I was in the room for all of about six hours, but no problems at all.

Self

2/10

Poor

30 Jun 2026

Olivia

Apartment was disgusting. Very dirty and smelly. Kitchen bin was over blowing had lots of insects surrounding it.
The room was tiny the table in the room was broken, the entire room smelled of cigarettes and the window barely opened to her air in. Ended up leaving couldn’t spend the night. Very terrible experience.

Partner

10/10

Exceptional

12 Jun 2026

Shazia

It was pleasant stay.

10/10

Exceptional

08 Jun 2026

Rashed

They charged me 50 GBP for caution money. But still didn't reimbursed.

2/10

Poor

03 Jun 2026

Carla

The hotel looks

6/10

Pleasant

23 May 2026

Ross

It's ok. Not amazing, not awful. Hot small room with no fan, had to ask for safety window catch to be removed to open the window more for some air. No problem for the staff, did it straight away. Matress not great but all in all managed to sleep so wasn't a deal breaker. Centrally located between Ilford and Barking stations for access

Self

2/10

Poor

30 Apr 2026

Mustafa

They sent us to another hotel but i was more like a 1 star motel. Staff was very friendly but this is not how hotel business works.

Friends

6/10

Pleasant

23 Mar 2026

Muhammad

Lovely stay, nice and corteous stsgf but parking was a pain

Self

2/10

Poor

07 Jan 2026

Avani

Terribly managed hotel.

Leisure Partner

2/10

Poor

07 Dec 2025

Jordan

Went to check in, filled out the form with the correct ID. Moved onto the damage deposit and the receptionist didn’t have the facilities to use Apple Pay. Therefore leaving us stranded in the middle of London just before a show at the 02. Don’t use this hotel the receptionist and service is shocking there was no compromises and left us stranded in the city of London.

Leisure Partner

8/10

Excellent

02 Dec 2025

Donald

Just good.

10/10

Exceptional

30 Nov 2025

Quadri

Very good apartment

Business Partner

2/10

Poor

27 Nov 2025

Dragos iulian

My experience with PremierLux Serviced Apartments was unacceptable from start to finish. I booked a room at this property, but when I arrived, I was sent to a completely different hotel without any prior notification or approval. This is a serious breach of trust. The place I was moved to was far below the standard advertised and in no way matched what I had booked.

To make things worse, I was charged a deposit that has still not been returned. I have received no clear explanation, no assistance, and no accountability. The entire situation shows a complete lack of professionalism and respect for guests.

This was one of the most frustrating experiences I’ve had while travelling. I strongly advise others to avoid this property.

Business_and_leisure Partner

4/10

Poor

25 Nov 2025

Ross

I had to be transferred to another hotel and got a very small room which was not what I wanted. There’s a £100 deposit hold on your card which I wasn’t aware at the time of booking.
They arranged to send me to the new hotel by cab but didn’t do so at time of check out

Business

10/10

Exceptional

21 Nov 2025

Andrew

got what i expected :) staff were nice, things were clean, and unlike the previous place I stayed there was no mold which is a major plus!

6/10

Pleasant

21 Nov 2025

Dean

Hotel had maintenance issue so room was not available, they were very professional and offered alternative accommodation at best western and arrange taxi. Bit of hassle and time consuming but happy they arrange new accommodation

Self

10/10

Exceptional

16 Nov 2025

Mia

The staff where really helpful had some issues with maintenance but got our room transferred to a different location near by and paid for our transportation there would have just liked a little more notice that we were going to be moved but all in all had such a wonderful experience thank you to the staff who made it smooth sailing.

Leisure Partner

2/10

Poor

26 Oct 2025

Lynsey

Turned up after a long day of traveling to a shocked face and \"oh your room is under refurbishment.\" I have no idea why this wasn't communicated before we arrived. I've got a feeling they sold our room on in hope that we were a no show They took full payment and said theyd get us somewhere else to stay. We arrived at the new place, the room was tiny and old and tired and also the place was half the price of the original hotel we had booked! Currently in talks with hotel.com.

Friends_and_family Family

10/10

Exceptional

08 Oct 2025

Adegbenga

It’s nice well maintained apartment and staff wonderful

Self

2/10

Poor

27 Sep 2025

Michael

This hotel is situation in a busy hub in Ilford with plenty of shops around. But the best thing about any hotel shouldn't be what's around it. This place is just rank bad. The room was terrible. It smelled like a pubescent teenager's bedroom, was of real poor quantity, and offered very little in the way of minimal comfort. The noise from the pipes in bathroom in the morning wasn't great either.

Business Self

10/10

Exceptional

07 Jun 2025

David

Booked an apartment but due to maintenance problems we were upgraded to a hotel. Very comfortable, quiet and 30 seconds walk to station.

Leisure Family

2/10

Poor

13 Feb 2025

Lauren

Disgusting, loud and carpet was filthy

Self

10/10

Exceptional

18 Jan 2025

Olaoluwatomi

Room was clean and large enough. Staff courteous.

Leisure Family_with_children

4/10

Poor

01 Dec 2024

Jade

The property was in a poor condition, when we arrived it smelt dirty. The room had several poor conditions. The kitchen was disgraceful

10/10

Exceptional

20 Oct 2024

Usman

Very much satisfied

Business_and_leisure Partner

2/10

Poor

20 Oct 2024

Babatunde

Not as advertised

Partner

6/10

Pleasant

17 Oct 2024

Eiyasir

I stayed at this hotel last week, and honestly, it was a bit of a mixed experience. The first night we had issues with the door lock, and the room had only half a curtain, so privacy was kind of a problem, especially since I was with my girlfriend. There was no desk or even a rubbish bin, which was pretty annoying.

I talked to the receptionist, and they moved us to a new room the next day, which was way better. After that, the room was fine, and the bathroom was decent too. But one thing that really got on my nerves was that almost every morning, maintenance people would come by to check something or fix things. It felt like we couldn’t just chill or sleep in because they’d be knocking on the door or coming in to do random stuff. Super frustrating.

That said, the best part of the hotel was definitely the receptionist. They were really helpful and nice, so that made the experience a bit better.

In the end, the hotel was alright, but it had its fair share of issues. If they could sort out the maintenance interruptions and fix the little things, it would be much better.

Leisure Partner

2/10

Poor

10 Dec 2023

Stephanie

Homeless People, Terrible Condition & Dirty

Carpets were dirty and tacky, bedding was stained and ripped, mattresses very old with springs very much felt during sleeping. Toilet sear cane off as was not fixed on at all. The apartments are part of a homeless scheme the council run. So the place is full of foreign homeless people. Avoid at all costs.

Business

4/10

Poor

25 Jul 2022

Verified traveler

Would not stop again if someone paid me to!!

Well we're do I start. Location is on busy, noisy high street. Receptionist only interested in mobile phone. Hallways are filthy and smell of damp. Room was the most dirtiest and smallest room I have ever stopped in. Carpet was filthy and freying in all the corners. Walls were dirty & stained with god knows what. The bed was the most dirtiest and uncomfortable mattress I have ever slept on. Springs in your back constantly and only get 1 thin cushion. How they can justify letting people sleep on them I don't know. Would be better sleeping on the floor tbh. Bathroom was dirty with mould in the shower and floor not been cleaned in months by the looks of it. Avoid at all costs!!!

Partner

2/10

Poor

12 Dec 2021

Amandip

It was substandard in everyway a cheap style tacky place hair in rooms dirty and uncomfortable.

Leisure Family

2/10

Poor

02 Oct 2021

Annette

Worse experience ever.
Only 1 member of staff that was civil
Nothing to cook with.
The matresses were actally broken with springs digging into your body.
The storage smelt and was in very poor condition.

Friends_and_family Family

10/10

Exceptional

01 Aug 2021

Verified traveler

Good place to stay

Leisure Friends

2/10

Poor

28 Jul 2021

N

No electricity

When we arrived there we was told there was no electricity and it would come back in 20 mins. Then I saw all the notice in the doors saying that there won't be electricity between 10 and 12,however we were there at 2:30pm. There was guests in the corridor as it was very hot, so I enquired about it they said its 3 hours more than the time they initially informed. When I called the reception who told me 20 mins after half an hour of my visit, she said it will take another hour so I decided to leave and asked them to accommodate me in a different hotel.

They did provide me a park hotel which is not what I paid for and I didn't like my stay there as well. It ruined my day!!

Partner

4/10

Poor

05 Jul 2021

Verified traveler

No air conditioning
Rooms cramped
Only 2 thin pillows for a whole double bed

Business

10/10

Exceptional

05 Jul 2021

Sheriffideen

Very freindly staff.
Spacious accomodation

Friends_and_family Friends

2/10

Poor

06 Jun 2021

Verified traveler

worst experience at hotel ever!

Awful. No clear instruction of needed deposit and while waiting to transfer to clear to credit card, there was no help or empathy from staff. Horrible atmosphere. Lelt feeling embarrassed upset and no offer of refund or comprise, comfort while waiting for our already paid room

4/10

Poor

12 May 2021

Verified traveler

The room was really warm and no reason was given why, the shower head was broke and when I asked for an iron and ironing board I couldn't get it as it was in another apartment and the resident was out. They didn't even have a spare and this wasted hours of my life because I couldn't go out.

Leisure Family

4/10

Poor

09 May 2021

Verified traveler

Roof space availability is great advantage!
General condition of the furniture and walls is catastrophic. It is old and dirty beyond any cleaning ability of the room service. Beds are too short and small, especially for tall Serbians and generally Yugoslavs. Ceiling does not allow extension of the arms.
Room service and reception staff are great.

Business Self

4/10

Poor

18 Jan 2021

Verified traveler

Not very comfortable

Poor bed. Poor showers. Not very comfortable. But a good location.

Business

4/10

Poor

10 Jan 2021

Verified traveler

Conditions of the rooms are very poor. There are springs coming out of the beds.
Very poor showers too.
Very little evidence of any Covid 19 compliance relating to cleansiness. The people behind the reception desk are not even wearing masks

Friends_and_family Family

8/10

Excellent

02 Jul 2020

MosesDoss

It was very good and clean

Mattresses need to be upgraded current ones are bad for back.

Other than that was a good stay.

Business Self

2/10

Poor

27 Feb 2020

Muhammad

It was a nightmare

The whole night the fire Alam goes off every half an hour the kid doesn’t sleep the whole night asked for the manager she has offered us a free breakfast but it wasn’t enough this was the worse night of my life in any hotel

Friends_and_family Family

10/10

Exceptional

26 Feb 2020

Azhar

Location and comfort

Convenience and location brilliant great staff and have stayed many times will be staying again

Friends_and_family Family

10/10

Exceptional

24 Feb 2020

Azhar

Family friendly clean and tidy,brilliant.

Very convenient location ,nice and easy rooms clean and tidy ,friendly and helpful staff,would recommend this property to all families,great overall experience,I have booked again to stay on my next visit to the capital.

Friends_and_family Family

8/10

Excellent

10 Feb 2020

Gbonjubola

We loved our stay here. Victoria and the guy (Stephen I think, really amazing guy) who attended to us were simply amazing.
Provisions in the kitchen were okay.
Location is fantastic.
Staff here are exceptionally helpful and warm.
Looking forward to a next trip.

Leisure Family

6/10

Pleasant

07 Feb 2020

Verified traveler

A solid experience. Rooms are generally clean. Noticeable damp type smell lets it down.

Business

8/10

Excellent

03 Feb 2020

Verified traveler

It’s clean. Wonderful decor, which is quite inviting.
But...
The drilling noise during the day wasn’t so great for a hide away spot.