Name: Cranbrook Hotel
Address: Conventry Road, 22-24, London, IG14QR, GB

8/10

Excellent

31 Jul 2026

NAVINDU

Good

2/10

Poor

25 Jul 2026

Shanika

Frist room we went was not good.smeel soo bad
Floor dose not look nice
Not finishing the wall and floor properly
Mind was not free to sleep because of the environment
Not sound proof

Friends_and_family Family

10/10

Exceptional

21 Jul 2026

Hemed

Nice

6/10

Pleasant

20 Jul 2026

Richard

Arrived at hotel, moved to another hotel, no parking so had to park at another hotel, total nightmare when all you want is to sleep, not the best experience

Self

8/10

Excellent

19 Jul 2026

Imam

Nice place very clean good staff

6/10

Pleasant

19 Jul 2026

Suzanne

Booked here, didn't stay here, so can't actually comment on the property, cleanliness or anything else.

Partner

2/10

Poor

13 Jul 2026

Piratheeb

Hotel staff and manager needs to be helpful to customers. Owned privately so I did complain about manager and staff . I think I spoke to owner about lift not work can you help because my room on third floor I had 40 kg baggage with visited from Canada after 12 hours journey with transit time. Very rude ,un helpful,hotel not clean enough. On picture big they gave me loft room very small.

Self

6/10

Pleasant

12 Jul 2026

Marlon

Free limited parking. Refrigerator and microwave was a plus. Tight staircase with no lifts.

Family_with_children

4/10

Poor

09 Jul 2026

Guillaume

First of all, don't go there if you're used to sleeping with AC, the room had none of that, nor any ventilation, and was built of the most heat trapping bricks you could ever imagine, nights were hell and full of sweat. If you're fine with that, it was clean alright, they offered room service, and the reception was opened 24/7, so awesome service for the price point.

Friends

8/10

Excellent

06 Jul 2026

Leanne

You get what you pay for. The room was very basic but clean. The shower was hot and a decent flow of water. Unfortunately the pillows where really old, but the bedding was clean

Partner

10/10

Exceptional

04 Jul 2026

Daniel

Great base for visiting london on a budget with parking! Very helpful staff. I have booked to go back there. Very good local shops and great access to the Elizabeth Line.

Partner

8/10

Excellent

25 Jun 2026

Keilly

All was good! I read reviews after booking this hotel and was slightly worried, but I shouldn’t have been, check in was good, room was ok, clean beds and bathroom, carpet does need a clean, but besides that would use hotel again, close to shops and train station ☺️

Family

6/10

Pleasant

23 Jun 2026

Zulqarnain

All was good

10/10

Exceptional

22 Jun 2026

Celestine

Friendly staff, clean room and good location.

Self

8/10

Excellent

22 Jun 2026

Love

Hi I stayed in this hotel for 3 nights very nice staff sleep and clean washroom room And the staff is also very nice

10/10

Exceptional

19 Jun 2026

Stan

Good hotel to stay very close to A12 and north circular , so easy to get to work .Staff friendly room is cleaned daily with fresh towels sometimes room has fridge as well as microwave. Parking can be a bit difficult at times .

Self

4/10

Poor

13 Jun 2026

Vilma

didn't like from starting, plus they took 50 £ deposit for damages ,I just took a shower and a bit rest and left..I took even rubbish after my self ...so I paid for room plus they took deposit....:( very sad...my recommendation is \"avoid \" this hotel...a lot nicer around...I even discribe it doggy ( something not legal)

Partner

8/10

Excellent

26 May 2026

Shaikh Muhammad

I just stay 1 day but it’s good, everything is available in room.
The lift is not working that’s the only negative point otherwise everything is Excellent.
Looking forward to book 3rd time again this month

Friends_and_family Family

2/10

Poor

21 May 2026

Kobina

Very dirty and smelly rooms.

Self

4/10

Poor

21 May 2026

Dalmar

They had free parking which is a positive.

The rooms are very old, extremely hot and out dated.

The biggest issue is the WiFi you won't have a good connection better off using your phone as hot-spot.

Im still awaiting my deposit ive currently chased but they seem to attempt to keep your £100 security deposit and give you all sorts of excuses ive emailed, sent many msgs and had to physically go there yesterday(over 14 days since I left) all you get told is it will be released etc take this as official notice i want my deposit released for this reason I would implore others to not attend. There's a hotel literally 1 min away with no ilford deposit scam tricks and much more Pleasant staff.

8/10

Excellent

17 May 2026

Shaikh Muhammad

Location is superb. Hotel condition and cleanliness is also really good.
I just stay 1 night so not too much interaction with staff But at the check in time there is a boy name Ali he is really helpful.

Friends_and_family Family

4/10

Poor

03 May 2026

David

Was disappointed to find out long after booking that a \"security deposit\" was required. Had to comb through the listing because it's so well hidden - these things need to be way more prominent. Staff were friendly but a stupid policy of having to \"hand write\" my details on check-in was just annoying. Was rudely awoken by noisy people in the hallways at 1.30am then kept awake by metallic crashes and clangs from outside like trolleys or cages being moved around. Room was clean and had a nice shower/bathroom but the twin room I was in was clearly a double that had had an extra single bed put in and moves over, so there was a random plug socket and light switch in the middle of the headboard. All in all, very unimpressed

Friends

10/10

Exceptional

26 Apr 2026

Muthaiya

Located close to high street, tube station and bus station. Staffs are friendly and reachable 24/7. Great place to stay

Family_with_children

10/10

Exceptional

14 Apr 2026

Sara-Jane

Overall, a clean and spacious room for 4 people. Television was not in the most ideal place for viewing for everybody, but that would be my only criticism. Shower was hot and powerful, room was serviced daily, and the location was very quiet and ideal for local amenities and travel into London.

Family

6/10

Pleasant

10 Apr 2026

Yan

They have free parking, however you can’t get any space if you are late, even has street parking, but only free until 8:30am.
The staff is helpful, room is clean. I thought they turned heat on before I arrived, so it was so warm, but it has musty smell, although they have air fresheners.
Overall, it’s cheaper and convenient.

Family_with_children

8/10

Excellent

22 Mar 2026

Paul

Located close to centre of Ilford 10 mins from Underground. Staff always helpful + friendly. Although room sway from main reception has own entrance with keys. Very clean.

Self

8/10

Excellent

20 Mar 2026

Adesola

I was upgraded for specific bigger room but was placed in the a smaller room

Family_with_children

8/10

Excellent

18 Mar 2026

Hemanth

Good and clean

Partner

6/10

Pleasant

18 Feb 2026

Stan

The light above the bed not working, the television also not working due to damaged aerial connections. I reported on the 1st day and when I returned in the evening the light had been repaired but the television still not working for the duration of my stay.

Self

2/10

Poor

15 Feb 2026

Hendrick

Was moved to a different hotel. Door barely opened shower didnt work.

Partner

2/10

Poor

10 Feb 2026

Zbignev

Then we arrived,i paid all deposits showed my id and after all that the guy in reception told us he have no rooms for us and send us to different hotel Park Hotel.We went there and find out there's no parking space.Then we decided to come back to same hotel and asked for our room.Again we heard apologises but there is no rooms left.I asked them why you taking bookings, when you haven't got enough rooms.Again apologies and after that he send us to some kind of places like shelter style.We stayed there,because we had no there to go and was every tired. We will raise the complaint to have the refund paid back.Very bad service never come back to this place.Not satisfied at all.

Business

10/10

Exceptional

16 Jan 2026

Stan

Basic but clean hotel friendly staff good parking

Business

10/10

Exceptional

08 Jan 2026

Wayne

Great service as usual. Everything I need from this hotel it provided. Parking, close the the ilford station. Not expensive.

Friends_and_family Family

10/10

Exceptional

25 Dec 2025

Stan

Parking was good and easy to park.

Business

10/10

Exceptional

14 Dec 2025

Chris

Very helpful, good location for accessing the Elizabeth line, clean rooms, reasonably priced and parking..

Business

10/10

Exceptional

12 Dec 2025

Stan

Room was clean and parking was ok. Able to get to work comfortably.

Business

4/10

Poor

12 Dec 2025

Richard

Won’t be staying again

Self

2/10

Poor

11 Dec 2025

Ashfakul

Mattress's was so bed that can’t sleep and floor carpet was not walkable, they use Clorox that I can smell soon walk it the room.

Leisure Family

10/10

Exceptional

07 Dec 2025

James

I do not have a car and do not want to answer this question.

Business

8/10

Excellent

06 Dec 2025

Prathish

Everything gone good except the behaviour of the reception staff present on 05th Dec is not a Welcoming one, that's why it losses a star

Leisure Family_with_children

4/10

Poor

05 Dec 2025

Richard

Had to be ther worst stay I’ve ever had there, uncomfortable bed, unclean sheets, very noisy room, cold shower and even the sink leaked when I was shaving causing wet socks before work, what a joke!

Self

6/10

Pleasant

01 Dec 2025

Susie

The room was ok, didn’t love the slanted ceiling which made me have to constantly be careful not to hit my head. The shower head holder was broken so you have to keep holding it to shower. The heater worked well, room was always toasty even in freezing weather. Daily housekeeping is offered but I wish they would provide “do not disturb” signs, as I was woken up everyday of my stay to open my door and say “no thank you” to the cleaner, which was terrible for me as I have sleep issues and having my sleep disturbed everyday ruined my experience.

Self

6/10

Pleasant

29 Nov 2025

Les

The staff very pleasant We did onow about the £100 security deposit, , this is the only hotel I know off in the UK that takes one.

The room was run down and badly needs a refurburb.

The room was comfortable and clean.

Leisure Family

2/10

Poor

25 Nov 2025

Junaid

We went there and they asked us to go to their other hotel. We were so tired after a long travelling.
And they were saying we are renovating the room so just go to our other hotel.

8/10

Excellent

21 Nov 2025

Richard

Was a pleasant stay, easy check in, comfortable room, only annoying thing is going back out to the car to put a piece of paper inside for parking

Self

8/10

Excellent

20 Nov 2025

S

Everything was fine except for the carpet, which needs to be steam cleaned or replaced

6/10

Pleasant

18 Nov 2025

Kirsty

Front desk staff abroupt and rude.
Parking can be difficult, if there isnt any space you will need to look on a side street.
Room was small could be updated, bathroom is more of a shower room not suitable for larger people the shower was over filling due to the drainage so the shower had to be turned off to allow the walter build up to go down before finishing your shower, towels could be bigger but that os a preference.
We was woken up by staff banging the door wanting to clean our room an hour before check out.

Friends_and_family Family

6/10

Pleasant

18 Nov 2025

Stan

Waited to park at the front as I was unaware there was parking at the back.
Very basic hotel but had a comfortable night sleep.

Self

10/10

Exceptional

09 Nov 2025

Damir

great stay

10/10

Exceptional

05 Nov 2025

Joanna

Very friendly staff,room was clean and nice

Partner

2/10

Poor

26 Oct 2025

Shyan

Hidden fees not mentioned in booking £100 deposit required despite already paying in full deposit needs to be paid on credit card also.

6/10

Pleasant

12 Oct 2025

Susan

Parking was adequate. Room very basic. Further from underground than stated. 30 minute walk. After 1 week still waiting for £100 security deposit ! When rang automated service advised can take up to 3 weeks to refund. Not acceptable.

Friends

8/10

Excellent

26 Sep 2025

SAMUEL

Large clean room . Comfortable bed. Friendly and professional staff . Good value budget hotel . Would stay again

Business

6/10

Pleasant

02 Sep 2025

Rob

When I realized this hotel was 28 miles from Stansted Airport, I wanted to cancel the reservation. But I was told I would forfeit the cost. I used a Garmen to drive to this address, but it took me some 30 minutes to find it, due to the crowded, narrow streets. I felt like I was driving in a city in Asia. Staff said I should park my car in the basement, but It took some 20 minutes to back out, with 2 staff members helping. The room was clean, but I would not recommend this hotel.

Leisure Self

10/10

Exceptional

29 Aug 2025

RAJAT

The housekeeping service was good and the staff were well behaved and professional

8/10

Excellent

27 Aug 2025

kevin

Hotel was clean nice size room quite rooms refreshed daily close to town centre.

Leisure Self

6/10

Pleasant

16 Aug 2025

Verified traveler

Noa

It was my teenage daughter and my self. Attending to a family wedding near by. As we walked in to our room. My daughter felt she couldn’t breathe. Some strange smell. Very small room plus lots of furniture. We felt claustrophobic. My daughter was very upset wanted leave and wanted me to book a hotel elsewhere. It was getting late in the evening. We just used the bed to sleep. Sheets had some kind of stained. Just couldn’t wait to leave the hotel. Spend time with family members in their home. Not BB again.

Friends_and_family Family

8/10

Excellent

14 Aug 2025

Romiza

The Cranbrook

Nice clean hotel
Parking is an issue limited space.

Friends_and_family Family

4/10

Poor

11 Aug 2025

Habiul

I booked for one night stay on my check in receptionist askd for £100 security deposit which I don't understand why, room was smells of some kind of cleaning chemicals smells so strong i couldn't sleep all night, on my check out a lady on the reception said the refund of £100 will take 7 days to get in to my account, very disappointed,

Leisure Self

10/10

Exceptional

08 Aug 2025

Tikki

It had a very enjoyable stay at the Cranbrook hotel, the staff are so welcoming and kind and its such a cosy vibe, generally a comforting experience 😊

Leisure Friends

8/10

Excellent

27 Jul 2025

Gary

we received a warm welcome at reception, and also all of the members of staff we met were very friendly. the room was basic but clean, also cleaned during our 2 night stay, which we weren't expecting, everything worked as it should. A parking permit was issued and parking was very secure. Hotel about 10-15 minute walk to the train station with many shops and restaurants in-between. They don't offer breakfast but the lady at reception pointed me in the direction of a hotel a few minutes away where being a guest here allows you to get a breakfast there for a few pounds. We chose the Cranbrook because of its cheap price and close to a tube station. All in all for the price you pay it was well worth it

Leisure Family

6/10

Pleasant

16 Jul 2025

Nathan

No issues, pay for what tou get ultimately

Overall nice enough place to stay, only negative was the bed was extremely uncomfortable bjt aligned with the price ultimately.

Business

2/10

Poor

30 Jun 2025

Yashika

I didn’t like my stay

6/10

Pleasant

20 Jun 2025

Jamie

Not at the location on

2/10

Poor

18 Jun 2025

Talat

Eneded up in a diffrent hotel called lucky hotel as they said they were renovating cranbrook hotel

Leisure Partner

10/10

Exceptional

15 Jun 2025

Veronika

Lovely

Business

8/10

Excellent

13 Jun 2025

Damian

Hotel provided pantry for me but without the utensils.

4/10

Poor

12 Jun 2025

Gordon

Staff seemed indifferent, and still have a payment pending for 1 night ,was told my card was no good ??and had to pay cash.Woke every morning with another 1or2 lumps/bites that I can only assume was from bed bugs, the only thing going for this place is it's location

10/10

Exceptional

11 Jun 2025

John

Very clean good breakfast

Business

2/10

Poor

06 Jun 2025

Waqas

Extremely dirty and terrible

Leisure Family

6/10

Pleasant

01 Jun 2025

Samantha

Corridors outside room was smelly. Pillows are pointless as nothing to them. Traffic is noisy outside and people banging above you if you’re on the ground floor. Did the job for 2 nights, but still waiting for deposit to be returned from Friday I expected once checked out for it to be returned as they can cancel the charge on their side but looks like I’m going to have to wait nearly a week for it to expire.

Friends_and_family Family

4/10

Poor

30 May 2025

Muaz

I was in my room sleeping and one of the staff member opened my door without even knocking at it …
I am really disappointed

Partner

4/10

Poor

30 May 2025

Gurmit

Was moved to another hotel as there was a plumbing emergency at the hotel. The second hotel provided very indifferent service.

Partner

2/10

Poor

28 May 2025

Alex

Very poor. Booked hotel was not provided. Not apologized.

Self

10/10

Exceptional

27 May 2025

John

Hotel room was extremely clean

Self

10/10

Exceptional

23 May 2025

Ernest

Very clean hotel.

10/10

Exceptional

19 May 2025

Verified traveler

Very good, reasonable

It was good,staff was nice and supportive

Partner

10/10

Exceptional

19 May 2025

Imran

Very good staff and neat and clean room

Friends_and_family Family

10/10

Exceptional

18 May 2025

David

HUGELY ENJOYABLE STAY & VERY SATISFIED WITH EXPECTATIONS EXCEEDED AT THE CRANBROOK. THE CRANBROOK IS ONE OF THE BEST PERFORMING STRONGEST BUDGET/MID-RANGE HOTELS IN ILFORD. THE ISSUE IS THAT LONDON ECONOMICAL VALUE HOTELS CAN BE FULLY BOOKED DURING HIGH SEASON. IF YOU DONT FANCY £400/£500 HILTON ROOM RATES THEN ILFORD IS AFFORDABLE & ACCESSIBLE. EXCELLENT TRANSPORT LINKS INTO CENTRAL ZONE 1. BUS SERVICES CONNECT TO UNDERGROUND GANTS HILL OR TOTTENHAM STATIONS ONLY A 30 MINUTE JOURNEY AWAY. VERY WELL SITUATED. I HAD AN ANNEX ROOM - A9-WHICH IS IMMEDIATELY ADJACENT TO THE MAIN BUILDING. A-ROOMS ARE REFURBISHED & EVERYTHING WORKED WITH A CONTINOUS SPEEDY WIFI SIGNAL. LOVELY LARGE ENSUITE ROOM WITH LARGE CLEAN SHOWER ROOM. ALL STAFF VERY FRIENDLY & POLITE. FRESH TOWELS EVERYDAY & PLENTY OF HOT DRINKS & TOILETRIES. I COULDN'T FAULT THE STAFF. IF YOU ARE OPEN & DOWN TO EARTH WITH HOUSEKEEPING & RECEPTION THEN YOU ARE SURE TO GET THE SAME WARM, ATTENTIVE & PROFESSIONAL SERVICE BACK. WHOLEHEARTEDLY RECOMMEND & A GREAT MULTIPLE NIGHTS STAY WITH NO PROBLEMS. THERE ARE BASIC ROOMS IN THE MAIN BUILDING WHICH MAY SUIT WORKING CONTRACTORS LOOKING FOR HOME RENT PRICES FOR LONG BLOCK BOOKING STAYS ONLY SHARING FACILITIES SOMETIMES WITH ONE OTHER ROOM.
Rooms5.0Service5.0
Hotel highlightsGreat value
A-ROOMS IN ANNEX ARE REFURBISHED
Nearby activitiesONLY A SHORT WALKING DISTANCE TO TOWN & STRONG PUBLIC TRANPORTATION LINKS MAKING CENTRAL LONDON ACCESSIBLE.
FULL ENGLISHBREAKFAST AT WETHERSPOON £3

Business_and_leisure Self

10/10

Exceptional

12 May 2025

Ajay

Good staff

Friends

2/10

Poor

10 May 2025

Shamil

Be prepared to folk out a additional £100

They charge £100 security deposit! double the price of the room, insane!

Partner

10/10

Exceptional

09 May 2025

Ernest

I like the fact that they clean the room everyday.

Business

2/10

Poor

01 May 2025

Laufer

The bed was not clean, the bed has blood !!

8/10

Excellent

23 Apr 2025

Romina

Good clean condition for the price, very clean, but I reccommend staff memeber to use different cleaning stuff for bathroom and bedroom separetly, receptionist very polite, had issue with screming at one of the night from another room but as soon my husband informed the receptionist he was so quick to come and helpful but by the time someone left the property and gone. Over all everything else was fine.

2/10

Poor

20 Apr 2025

BIPLOB KISHOR

we booked Cranbbrook Hotel but were sent to Lucky 8 Hotel, but the accomodation was not in the main building, it was down a side road. Also, the car parking was further away on another site. The hotel room had poor privacy since people talking in the room above and in the room below could be heard very clearly in our room. Lastly, the television did not work. They were supposed to fix it but when we returned to the room later that evening, we found the room door left open and theTV was left on the fridge and still did not work.
I feel that I should be entitled to some compensation for the upset caused by these issues.

Friends_and_family Family

2/10

Poor

19 Apr 2025

BIPLOB KISHOR

We have booked Cranbrook hotel Ilford London with two family rooms with free parking. but when we arrived, they gave us another hotel which is far away and messed up with several hotel parking places to park. Which makes us very disappointed.

Friends_and_family Family

6/10

Pleasant

16 Apr 2025

Analice De Lourdes

Couldn’t sleep as there was people talking in front of the hotel and my bedroom was just at the front.

Leisure Family_with_children

10/10

Exceptional

16 Apr 2025

Katherine

Absolutely excellent service! Thank you!

6/10

Pleasant

10 Apr 2025

shakira

Was ok

Overall ok at this price

Friends_and_family Family

10/10

Exceptional

28 Mar 2025

R V

Great. Thanks.

Great. Thanks.

8/10

Excellent

23 Mar 2025

John

Staff were very friendly & helpful

Business

8/10

Excellent

19 Mar 2025

LAI HING

The hotel is quite old, but it is very clean. It is close to the station and offers free parking

Leisure Partner

8/10

Excellent

18 Feb 2025

Glenn

Very nice size room, was clean, slight problem with shower hose but staff responded quickly to correct the issue, would recommend and I would stay again.convenient for transport,.

Business

10/10

Exceptional

12 Feb 2025

Alexandru

The staff from reception was great. I had parking car. The room was clean.

They need to fix the painting on the wall.

Friends_and_family Friends

2/10

Poor

09 Feb 2025

Farhan

Terrible experience

First of all our booking was at Cranbrook hotel, upon arriving there the lady at reception said that they’ve moved our booking to Britannia Inn hotel because she said the hotel is full. We had booked the room in this hotel a month ago and still they moved us to another hotel without any communication. Secondly the other hotel Britannia Inn was terrible. It was a loft converted room and was quite dirty and had a bad smell. We would never book this hotel again!

Friends_and_family Family

6/10

Pleasant

06 Feb 2025

Anthony

It was a quite night buh I feel they should work more on there cleanings.

Self

8/10

Excellent

13 Jan 2025

gary

Clean, friendly and convenient place.

Friendly, convenient place with on site parking. Room basic but clean. Breakfast available at a Wetherspoons nearby and not far to the Elizabeth Line for quick access to the centre of London.

Self

4/10

Poor

05 Jan 2025

Garry

Was ok, just a basic room, had the necessities needed for one night, not impressive bed clothing for a cold night of December, not even a quilt but managed to keep warm in my hooded top. Heating was ok. And if I get my £100 deposit back will be a nice resultl

8/10

Excellent

31 Dec 2024

Mohammed

Good choice

2/10

Poor

12 Dec 2024

Md

Scammed

Had a nightmare by choosing this hotel. When I went for check in they said they gonna put us somewhere else which has lower rating. Cranbrook hotel could tell us before hand that we not gonna get room while I booked more than week before. First thing i asked when took us to the room is air freshener. Bed frame was broken. Disgusting experience

Friends_and_family Family