Name: Britannia Inn
Address: Mansfield Road, 54, London, IG13DB, GB

10/10

Exceptional

28 Jul 2026

Mark

Really nice hotel staff are really nice

2/10

Poor

19 Jul 2026

Charn

My experience with this property was extremely disappointing, primarily due to the way it was handled by management.

The owner allowed me to complete my booking and pay with Apple Pay. She was aware that my wallet and belongings had been stolen and that I only had access to a virtual credit card through Apple Pay. Only after my payment was accepted was I informed that I would be required to present a physical credit card for the security deposit.

Since I could not meet that requirement, I immediately requested a refund and explained the situation. My request was refused, despite the fact that the issue could have been addressed before my payment was accepted.

This occurred during one of the busiest periods, when London was hosting major football events, making it extremely difficult and expensive to find alternative accommodation at the last minute.

Based on my experience, I cannot recommend staying here. I encourage future guests to confirm all payment and deposit requirements in advance, especially if they are relying on a virtual credit card or Apple Pay.

Self

10/10

Exceptional

09 Jul 2026

MR

Perfectly decent hotel for a few nights stay outside of the city.

Partner

2/10

Poor

08 Jul 2026

Gareth

Don’t be encouraged by the low cost. This place isn’t just disappointing - it’s traumatic. I was in London with a friend. I’d booked 2 single rooms for 3 nights. On arrival we were told only one of would be staying here, with the other at another hotel 3 minutes away - actually 10 minutes. Not a great start. They also insisted on my paying a £100 security deposit - this was not mentioned in any of booking info. The room was disgusting. Tiny, dirty, a poorly capped waste pipe in the bathroom so the whole room stunk like human waste, burn marks on the carpet, a hopelessly thin mattress in the bed, with only a single pillow. It was over 25° at night and no AC or fan. Truly the worst room I’d ever seen. It was made worse by the intolerable noise from neighbouring rooms. A lot of foreign nationals shouting and playing loud music from 7am. I suspect they were more like permanent residents rather than guests. Do not stay here. You will regret it. Only one step up from kipping in a wheelie bin.

Friends_and_family Friends

8/10

Excellent

02 Jul 2026

elaine

Cheap useful room, with fridge and microwave. Hob and sink outside (no pots or plates etc, bring your own). Only 1 very thin pillow each, only 1 teaspoon. Plenty of sockets, free parking if you are lucky, but you can park on road until 8.30am. We did this and were able to park onsite at 8. We would go again.

Partner

8/10

Excellent

28 Jun 2026

Natasha

Good

Partner

2/10

Poor

01 Jun 2026

Demileigh

The radiator had pink dye down it, which was also found on the \"clean and fresh\" towels.
I was asked to pay a £100 sercurity fee upon my arrival as failure to do so was going to prevent me checking in. This was not stated on the website at all when I booked my stay. Reception staff were adamant that it was on the website but no matter how many times I told them they were having none of it. Even the guests checking in after me were shocked so there's proof it wasn't just a careless mistake and misunderstanding of my own. There is actually 4 blocks to the hotel each of which has a different door posing a security risk!! Found a slug in my bathroom and crack in the freshold slabs of the bathroom. There was a dent in the floorboards under the carpet near my bedside table which could have caused me to injure my ankle and/or foot. The view from my window was someone elses back garden that could be accessed by others (so much for privacy when my room and bathroom window is literally in someone's garden). I would never ever stay here again. You get one pillow that you have to fold to get a decent night sleep. The duvet is as thin as anything. Beds are hard. Carpet is outdated. Don't stay here I don't recommend unless your desperate and beware they ask for a 100 pound sercurity fee upon arrival and you get this back 3 to 7 days after checkout which I'm yet to see if I even get back.
Appalled is an understatement.

Friends_and_family Family

10/10

Exceptional

22 Apr 2026

Uchenna

Generally it was ok and staffs w

8/10

Excellent

01 Apr 2026

Richard

Better stay, nicer room and better bathroom

Self

6/10

Pleasant

19 Mar 2026

Richard

More quiet stay this time but the bathroom was so small unable to sit in the toilet, and the shower water pressure was so so bad

Self

10/10

Exceptional

04 Jan 2026

Munam Raza

Reception members morning and night both were excellent.

Leisure Family

6/10

Pleasant

22 Dec 2025

Ernest

Okay

8/10

Excellent

12 Dec 2025

Richard

Pleasant stay

Self

6/10

Pleasant

10 Dec 2025

Sam

The room was clean but unfortunately the tv was green on every channel and the toilet would not flush so had to keep filling up the kettle to pour water down it. Would be nice to have a hair dryer as well.

Business Friends

10/10

Exceptional

05 Dec 2025

Fay

Yes clean room and staff very friendly central to everything and very good location with getting to central London

Partner

10/10

Exceptional

19 Nov 2025

loyanne

The staff its so friendly, everythings must clean and amazing place.

Leisure Friends

2/10

Poor

12 Nov 2025

Adele

I made my reservation on online with the room of my choice, I went down there hoping to stay in the room which I paid for , surprisingly they gave me another postcode, hotel and totally different room. Very dirty and untidy. I have no option than to leave room the same night that I meant to there to have some good rest. Very deceiving , I’m totally disappointed, will never recommend

Partner

6/10

Pleasant

08 Nov 2025

Arnoldas

Very busy area, clean room. Neighbours were very loud būt service and room were pristine. Reception all very friendly.

Business

10/10

Exceptional

31 Oct 2025

richard

room was newly refurbed and was spotless
front desk was very helpful
only negative was their house policy of demanding £100 deposit

Business

4/10

Poor

28 Oct 2025

Tim

I was sent to another hotel when I booked here. It was a 10-minute walk from Britannia. The second reception I arrived at then directed me to a room in a third building. It was not worth the effort! The room was OK but full of the scent of weed from outside. Staff were polite but hardly friendly and frankly I felt like a burden! The shower wasn't great either. I appreciate it's a budget hotel but all in all, I won't be going back.

Business

10/10

Exceptional

22 Oct 2025

Muhammad

Good Staff

8/10

Excellent

16 Oct 2025

Nayteeravady

Excellent staff

Leisure Friends

8/10

Excellent

25 Sep 2025

J A

My room was clean, bed linen clean, towels clean, bathroom clean. Mattress was firm, no dips. Furniture a bit tired, but what are your expectations of a private hotel at this price? Mine are a clean and secure place to kip. Got that, with helpful and polite staff, well-lit courtyard and 24h attendance. I would stay again.

Self

4/10

Poor

18 Sep 2025

James

Beware they may send you somewhere else!!!

When we arrived I discovered there is no car park. There is a couple of spaces out the front. I asked at the front desk and after taking £100 deposit (2025!!) I was then informed that we weren’t in this hotel, apparently it’s OK for them to just have another hotel on the other side of Ilford and put you in that hotel. There was no mention of this in the many emails the hotel sent informing me of how to check in and the need to pay £100 deposit at check in.

As I was in London for a concert I didn’t have time to argue so I took the postcode of the new “hotel up the road”.

This took us to a petrol station on Ilford High Street. The “hotel” is actually serviced apartment’s. There is no parking. If you are very very lucky you will get on the side of the road. Otherwise it’s a shopping centre car park near Ilford tube which is then a 20 min walk back “hotel”.

We went up to our room, past the shared kitchen with someone cooking a curry and past the bloke who had his flat door open sat in his pants on his bed. Our room was basic. It was clean. The pillows were pointless. The mattress was about an inch thick. Duvet I think they forgot the duvet part. Bath towels large enough for a toddler. The room was incredibly hot. The windows are about as soundproof as cling film. The room is on a very busy London high street so is very loud. Lesson learned.

Partner

8/10

Excellent

03 Sep 2025

Terrance

Good basic room, with showe and toilet. Limited parking on site but other options are available

Business Self

4/10

Poor

21 Aug 2025

Babasola

Room located in a bunker not comfortable the mattress not good, but the room is clean.

Partner

2/10

Poor

20 Aug 2025

Khurram

Nightmare

10/10

Exceptional

18 Aug 2025

Verified traveler

Comfortable

Was handled by Sarah and she was amazing, made us feel very comfortable. Very professional and welcoming. They had limited parking spaces but we were lucky to find one on site. Room and bathroom was clean, comfortable and not bad for the price. I do think they could do with new bedding and carpets, they do look old. In their emails they state free breakfast subject to availability which i thought was misleading as they had told us we had to pay £7 extra for breakfast. Regardless was not bad

6/10

Pleasant

16 Aug 2025

Maxine

Very hot and stuffy in the room. Pillows very thin.

Friends_and_family Friends

10/10

Exceptional

11 Aug 2025

David

Good customer service/location but not comfortable

The bed and the pillows were not the most comfortable and when sitting on the toilet it had to be done sideways which isn't comfortable. The service was really good, when we requested extra pillows and the fan they happily obliged and allowed us to keep our car parked at the hotel after we had checked out which was really helpful l

Partner

10/10

Exceptional

08 Aug 2025

Henrique

It was all good in general

Leisure Self

10/10

Exceptional

08 Aug 2025

Henrique

It was all good in general

10/10

Exceptional

08 Aug 2025

Henrique

It was all good in general

2/10

Poor

06 Aug 2025

vinay

My bed was very uncomfortable. Through the doors there was so bright light in the morning 4 o’clock I was not able sleep.

2/10

Poor

03 Aug 2025

Mohsin

Horrific Check in

I had booked in with britannia inn hotel upon reaching there they said they don’t have room available so you need to go to another hotel we have talked to them to accommodate to you. I asked her if the room is better than what we have paid for already she said yes it is definitely an upgrade but when we reached after walking 10 minutes more that hotel named western hotel ilford have shifted us to their oldest building in which upon entering the corridor was smelling and then when we reached the room that was also smelling.
I asked the receptionist he provided with room freshener for only once and said give it back right now.
After that when we tried to sleep someone started fighting in the corridor and it was very loud few moment later someone was moved in our front room and even when they are going into the room by using the key the noise of even that thing was very clear in the room.
Then shower had only hot water cold water was non existent.
Overall it was a horrible horrible stay and also the check in process was even worst for me

Partner

4/10

Poor

29 Jul 2025

Asif

I booked hotel with Britannia inn , I went to reception and lady at reception was very rude . I received an email before check in that I need to pay 100 security deposit. I wanted to pay and she starting asking me for 300. I showed her that I email it’s mentioned that I need to pay 100 security deposits. Then after long conversation she said to pay 100. Not even single time she apologised for her rude behaviour. After payment she said we don’t have room available and we 6 guest including children need to go to another hotel which was about 1 KM away. We had lot of luggage and it took us about 15 minutes to reach there. I went to best western hotel and manager there was nice but they send to to another building which was a guest house not hotel. People were making noises till 12 AM in the guest house and out stay wasn’t really pleasant .
I want to add, If I booking rooms in one hotel they shouldn’t send us to another hotel. If they have any problems they should let us know before arriving. I was not expecting such bad experience with Britannia Inn

Leisure Family_with_children

6/10

Pleasant

27 Jul 2025

Jaspal Singh

Good

8/10

Excellent

23 Jul 2025

Amanda

Lovely hotel, friendly staff. The rooms could do with being updated though.

Friends_and_family Friends

6/10

Pleasant

22 Jul 2025

Steven

Additional charges

It was okay for tge night. I was told to give a deposit of £100, which was strange as I have paid for the hotel use before coming to the hotel. I think that if they were going to ask for that it should have been incorporated into the payment, so that helps to consider the use of the hotel.

Business

2/10

Poor

21 Jul 2025

Krisztian

★☆☆☆☆ Absolutely awful — avoid this hotel!

Booked a family room for 3 nights, but when we arrived late after a long journey, we were told (only after paying a £100 deposit) that we couldn’t stay due to a \"leak.\" We were sent to a disgusting “partner” hotel (Lucky 8) in a filthy alleyway full of rats and bins. The room was dirty, sheets and bathroom were filthy, and it was nothing like what we booked. I later saw reviews from others who had the exact same issue months ago — so clearly, they lie and scam customers regularly. We left in the middle of the night with two kids and had to find another hotel which was not easy. Total scam and false advertising. Do not book here. Hotel.com also don't want to take any responsibilities. The pictures did not give back how dirty was the room (especially the carpet and the beds) and the bathroom. Also the Top of the toilet seat was missing.

Friends_and_family Family

6/10

Pleasant

20 Jul 2025

Rachel

Have used hotel on quite a few occasions, always welcoming, clean basic rooms at a great price.
Room we stayed in this time was small bit everything we needed. Downside was guests above us had loose floorboards so heard every step and pigeons right outside our window making an awful noise constantly!

Friends_and_family Family

8/10

Excellent

19 Jul 2025

Zara

Overall a good stay thanks to the staff

Leisure Self

8/10

Excellent

16 Jul 2025

Alfie

Great value for money, great choice for a budget holiday

Friends_and_family Friends

10/10

Exceptional

13 Jul 2025

Keith

Clean

10/10

Exceptional

09 Jul 2025

Leo

Good value

Clean and daily maid service.

Partner

8/10

Excellent

07 Jul 2025

Wai Bing

Staff are nice, room cleaning everyday. Only things don’t like is using package of shampoo and soap for shower. The room at the day time is so hot when we stayed, we need open the back door to let the air circulate until sunset.

Leisure Family

4/10

Poor

05 Jul 2025

Kyla

Failed to be even a basically decent hotel

I didn’t stay at this hotel as when I arrived they told me that the room was under maintenance and sent me to another hotel down the road. The room was okay, however it was outdated and needed some proper tlc. People were also going up and down the hall knocking on random doors at 12am making me extremely anxious. Breakfast was diabolical, with two hard boiled eggs, some fruit, some cheese, a hard croissant and a yogurt. Hardly the full English breakfast shown on the hotels website.

The beds were uncomfortable and the double was just two single beds pushed together and held together by a sheet. The shower was okay but I kept being squirted in the eye while showering as the head wasn’t screwed on properly.

It was also a bit concerning that the reception wasn’t even in the same building as my hotel room it was across the street.

Friends_and_family Family

6/10

Pleasant

03 Jul 2025

Miro

Wish I saw earlier that there was no air con. The two fans helped, but the single tiny window in the bathroom was not enough to allow fresh air in. Also, why was I sent to another building? The only explanation I got was “maintenance issues” which is what you say when you have no idea or can’t be bothered to give an answer.

2/10

Poor

03 Jul 2025

Mark

Room not up to the standard expected

We had booked three rooms, only two of which came up to the expected standard, the third room was most disappointing to us, no kettle, no tv remote control, only one towel which had to be used to mop up the water in the wet room in order to use the bathroom facilities.

We would like a refund for the room booking.

Friends_and_family Friends

8/10

Excellent

29 Jun 2025

Katy

We were staying out overnight after seeing a concert and this got the job done nicely. Basic accommodation reasonably priced, in a handy location for London arena. I would advise customers bring their own pillows if this is an option though

6/10

Pleasant

29 Jun 2025

Lynda

Disappointed

On check in was sent to a different hotel although close, not where we had booked. Also a completely different hotel to the one our friends were staying in! Again not the Brittania as booked. 2nd hotel wanted to charge again £100 security deposit which is refundable and also said we needed to pay extra for breakfast which according to my booking confirmation is included!!! Bit of a poor show overall

Friends_and_family Friends

6/10

Pleasant

26 Jun 2025

Bond

We were lucky to book a bigger room. Bathroom was rather small. We were on the top floor so it's rather risky when we hado to lift heavy luggage to the room. The location of the property is quite a walking distance from the train station.

Leisure Partner

2/10

Poor

21 Jun 2025

Hassan

Serious Warning: Avoid This Property!
This hotel appears to operate a deceptive scheme. Upon arrival, they demanded an additional significant sum for potential damages, which was not disclosed upfront. After payment, they claimed no rooms were available due to maintenance issues and refused a refund. This forced me to accept alternative accommodation, despite the hotel showing vacant rooms on Expedia.

Crucially, they marked me as \"checked in,\" preventing me from canceling the booking. My assigned \"room\" was not in the hotel itself, but in a shared house at a different address, a significant downgrade from what was booked, and at an inflated price due to their added charge.

This establishment engages in highly questionable practices. I urge Expedia to investigate how such operations are permitted on their platform.

Business Self

4/10

Poor

12 Jun 2025

Saqibullahshah

So disappointed. Went to hotel and he changed me for security £100 after payments everything he told me go to another hotel which is in 5 minute by car and we will give u room there .then i went to another place and that was kids nursery and 50 plus baby stroller was there in hall m then i went to my room and i didn't sleep at all bcz there were kids with parents and all day crying playing in front of my room.. i had extremely bad experience. I just wasted my money. Better not to book room ever in this hotel they will send u to another's places to stay there

Business_and_leisure Family

4/10

Poor

11 Jun 2025

N

Dirty, bad location, bed uncomfortable and fixtures old and not working properly. Staff weren’t very friendly

Friends_and_family Friends

8/10

Excellent

10 Jun 2025

Michael

I wanted to find a hotel with a car park close to station for London. This hotel fitted perfectly. The young lady at reception was wonderful, taking account of my poor hearing. She took me out into the street to explain the 5 minute walk to Ilford Elizabeth Line station. Personally, I had no complaints with this hotel. I should add though that my partner found the other residents were noisy during the night. Sometimes having poor hearing is a blessing. I do recommend the Britannia Hotel.

Partner

2/10

Poor

08 Jun 2025

Steve

Never book again got there and they sent me to another hotel (lucky 8 ) Dump got no sleep would definitely recommend people stay away from this one

Business

2/10

Poor

08 Jun 2025

Mrs

Shocking attitude manky

Have raised a complaint the room was so terribe we coudnt stay

Friends_and_family Family

4/10

Poor

07 Jun 2025

Samantha

Poor stay

Got to the hotel to be told i was staying at great western 5 minutes down the road. Got there and then went from that hotel to argyle. Eventually got a room. The room smelt of damp. A hole in the wall. A front door that had a winter that looked over the bed. A hole in the floor that no one told me about and i nearly broke my ankle. There was no hot water, stains on the carpet.

Self

10/10

Exceptional

05 Jun 2025

Thomas

The reception person was so professional, understanding & a great person. The room was great value. I was local in a trip & last minute had to make a booking. I would thoroughly recommend for a stopover. Well done & truly grateful. Tommy ☘️

2/10

Poor

02 Jun 2025

Satish

please dont stay there for godsake- worst hotel

transparent curtain and it was torn. due to bright light in the morning around 4:30 AM. was unable to sleep. tried my best and called them around 7 am with lot of difficulty.

person attended after 3 calls (I was asked to go to reception which was few blocks away). the person attended- did not even apologise for the inconvinience. kept telling that no one had complained before (kept repeating the same)- she pretended and ignoring the casual relationship of bright light and sleep.

she even blamed (retracting later)- me. I could surmise that she is not experienced and owners of the place just recruited random cheap labours. their motivation is just moneyt dont value anything else (most definately they are asians- even I am).

towels were- little bigger than hand kerchief.

reception/ was accusing me that i am trying to check out later with this blame (transparent curtain- bright light seeping through). I had to rent another room (still not graet but little less transparent- i had to sleep as i did not sleep for more than 3 hours- as i went to bed late after few drinks with friends)

-another issues is- booked for brittania- i was sent to best western which was half a mile away with poor direction skills. may be both franchise owned by the same rougue owners.

Self

6/10

Pleasant

23 May 2025

Linda

Bring slippers

Dust on wardrobes and rubbish in drawers. No kettle, you have to ask for 1. Carpets need to be cleaned. Grounded in dirt in the carpets, didn't want to walk around without any shoes on. Front of house was pleasantly at all times. No iron in room and when you asked, they are very over used by tape on the wire to cover it. The mirror in the bathroom the paint was peeling off the frame which looked untidy. Pillows are flat like they have been run over, no plump in them. I have stayed in many hotel's and all grades to rate them for people, this was very low standed at this place, ok if you're just a quick visit.

Friends_and_family Friends

6/10

Pleasant

22 May 2025

Golam

Ok

Leisure

10/10

Exceptional

19 May 2025

Chris

The staff here were fantastic. Very helpful and friendly. The room was great and met my needs to the full.

Self

10/10

Exceptional

18 May 2025

Verified traveler

Great value for money. Staff were very friendly, room had good facilities, a private bathroom and a mini fridge. I'd stay here again.

Self

2/10

Poor

18 May 2025

Juan

Don't recommend, not suitable for stay families

Leisure Family_with_children

4/10

Poor

18 May 2025

Verified traveler

Change of heart

Not very happy with service or quality of amenities. Although I've stayed into his hotel before this time it was quite poor. The lock on my door was not working, after bringing it to the attention of the receptionist he said it will be done within the hour..only for me to return 6 hours later with the same problem. Furthermore my car was blocked on the drive by another car so manoeuvring out was very difficult.
Would not recommend to anyone wishing a restful stay.

Self

6/10

Pleasant

16 May 2025

Annie

Nice staff but old facilities. Small bathrooms. Walls are thin but apart from that, nice safe place to stay close to lots of shops.

Leisure Friends

8/10

Excellent

06 May 2025

trevor

quiet area, but 20 minute walk to train station.

Leisure Self

4/10

Poor

05 May 2025

Verified traveler

Wont be staying there again

I would not stay there again . I went to the hotel that i booked and paid a deposit then to be told that i am staying in a hotel 10 mins away. So after walking to next hotel i was then take to a room that was very worn out and rough round the edges. I was then woken up all night by people slamming doors all night and shouting.

Self

2/10

Poor

02 May 2025

Emeka

I was moved to another hotel and was made to walk to the other hotel with no assistance

8/10

Excellent

01 May 2025

Terry

Good hotel but hear everything

So the hotel over all was good but we stayed in the best Western part down the road and we had a terrible nights sleep due to the celing being so thin we had people above us a 11pm deciding to bang around drag furniture and just be as loud as they could.
I was doing the london marathon the next day and needed sleep but couldnt

Partner

6/10

Pleasant

28 Apr 2025

Bradley

Very basic not ba

Friends_and_family Friends

8/10

Excellent

25 Apr 2025

William

its a nice place with helpful staff but could warn people about fees that are not included in the price when you book the hotel, that was not a pleasant surprise.

Business_and_leisure Self

8/10

Excellent

21 Apr 2025

Muhammad

Good

Satisfied

Self

8/10

Excellent

19 Apr 2025

Katie

After reading other reviews I was very sceptical. You get what you pay for perfect for what we needed. Great to use as a base to get to central London from. Would stay again

Leisure Partner

8/10

Excellent

13 Apr 2025

Verified traveler

Brittania

My stay was relatively comfortable...I got a better room than I had anticipated.

Business

10/10

Exceptional

22 Mar 2025

Diana

Brilliant property and staffs for the price.

6/10

Pleasant

21 Mar 2025

Geoff

Pleased to say, wygiwypf. What you get is what you paid for

Leisure Family

2/10

Poor

10 Mar 2025

Verified traveler

Unpleasant and poorly maintained, would avoid

Upon arrival I was told that I would be staying at their \"sister company\" which was only 5 minutes down the road. Unfortunately, this was closer to a 20-25 minute walk away in a completely different direction.

Once I had checked into the room, it was clear the hotel had seen better days, a fire alarm was beeping constantly because the battery had ran out, the room didn't feel very secure due to flimsy locks and the hotel in general was extremely noisy due to doors constantly banging.

Ended up cutting my stay short and checking out a day early. When asking staff questions, there were very few answers except email head office.

Self

10/10

Exceptional

05 Mar 2025

chirag

Good hotel

8/10

Excellent

04 Mar 2025

Giovanni

Not too bad for the price

For the price, our room was reasonable. (£50 for one night)

Could do with a bit of a refresh and maybe some spare pillows. Bed was reasonably comfortable and warm.

Shower cubicle is a little small and the shower needs a bit more grunt, as it's a bit of a trickle (new washer in the handset would help).

If you were staying for a few days, there's a little kitchenette between a couple of the rooms, arranged like a 2 room apartment. Had a fridge and microwave in our room too.

Was clean and tidy, though the smell of bleach was a little overpowering.

Partner

8/10

Excellent

14 Feb 2025

Zulfiqar

I have been using the facility for the last more than 6 months staying there for few days almost every month and it worth's the money. although it becomes little noisy when the house is full and all the rooms are occupied but does not bother much.
The rooms are clean and staff is cooperative and friendly.
Manager Mr Haseeb takes care of everything at personal level and it always ready with a smiley face to listen and help you.

Business

2/10

Poor

11 Feb 2025

Donna

very bad

very bad experience. I called the hotel to underline for them that I was about to book and arrival time would have been 3 am due to flight delay. The flight being late was the only reason I wanted a hotel not to drive in the night. they confirmed it was ok to check in at that time. Additionally, I expressively asked confirmation of having the parking on the property's door for safety as I own a luxury car. they said yes. Got there and the arrangement did not match what I va been told at all: the last available parking space was 5 minutes by foot away in an unsafe-looking neighbourhood. And once I have Been given the room and I walked into it at almost 4 am, the heating was off. it was freezing, that room had not been used for weeks as well. it was impossible to sleep there in the cold and I left driving home in the middle of the night. the following day I called the manager explaining all that happened and they also denied me a refund. not even partial.

Self

8/10

Excellent

26 Jan 2025

Homere

Ok

Business_and_leisure Self

2/10

Poor

13 Jan 2025

zaman

Disgusting, hirandace..

The Hotel was absolutely hirandace, they didn’t any sort of compensation. Only a 10% he offered on following reservation. The was a next story was a whole filth! what can I say it doest get any better gets worse.

It was dirt on the carpets and pillows where the lowest ever Quality and I asked for further pillows and the coneirge”they don’t have further pillow” so I had live with that..

Don’t ever stay unless u want u worst nightmare!

Partner

8/10

Excellent

29 Dec 2024

sergio

Excellent for what I needed
I would rebook it

Business Self

6/10

Pleasant

24 Dec 2024

Andrei alisson

The hostel has okay, the only problem is the Wi-Fi very bad signal complete nightmare.

10/10

Exceptional

18 Dec 2024

Mabvuto

Excellent Customer Service

Exceptional and enjoyable.

Self

8/10

Excellent

16 Dec 2024

Muhammad

I had parking ticket issued when park at front of the hotel, staff had no help to share even though i was loading lugggae. so be careful not to park on pavement if no drive is available.

Leisure Family

2/10

Poor

15 Dec 2024

Kerry

Me

when we got there we did not know we had to pay £200 for a holding the rooms are terrible The beds are so uncomfortable. The doors don’t lock the bathroom door handle was falling off there was a hole in the door as you went in to the bathroom the bathroom side

Friends_and_family Family

8/10

Excellent

13 Dec 2024

C

Very good value!

Just under £40 (assuming I get the damage deposit of £100 back!). Extremely good electrics - with no less than 12 sockets, and a USB point, TV, fridge and microwave. The bed was comfortable and everything was very clean. I had off-street parking, but there are only 3 spaces, so I was lucky. Parking restrictions in the nearby streets apply after 8am, which might be a problem if you're a late riser. The reception staff were very friendly both in the morning and in the evening. The only negative point (which actually did not apply to me as I was so very tired I would have slept through an earthquake) was that the door opening on to the permanently lit courtyard at the back had a window (with frosted glass) which had neither blind nor curtain, so that the room was lit (albeit indirectly) throughout the whole night, and was never in darkness. This could be remedied by fixing a blind or curtain, and I would suggest to the owners that they do so.

Self

2/10

Poor

10 Dec 2024

Jefferson

Hotel staffs are Rude, Racist & Unhelpful

I booked with Britannia Inn but after checking in they sent me to Lucky 8 Hote and it’s a nightmare.

Reception are rude, racist and unhelpful.

The lights are switching off every minute. I reported to their reception but instead of helping me they blame me and they want to charge me.

Never never to this hotel, avoid at all if you don’t what to have problem

Business

4/10

Poor

07 Dec 2024

PAUL

When I booked in I was told I was being moved to another property which I refused, I explained that I had booked that property and viewed the photos and reviews at that property and they were breaking trading standards, they then found me a room in the correct hotel, the lady on reception was great but I couldn't recommend this hotel

Leisure Partner

2/10

Poor

06 Dec 2024

Verified traveler

Awful

Arrived to find they did not have any rooms despite the booking. We were sent to an affiliated hotel a 19 minute walk away. This was a hotel used by benefits recipients, new arrivals to the UK and people with obvious challenges. A nightmare.

Business

2/10

Poor

30 Nov 2024

Zhe fan

The worst hotel I had stay in UK. Everything is bad and we made the booking fees already still need us to pay £100 for deposit and must via debit/credit card and hold the money for 5-14 days.

8/10

Excellent

19 Nov 2024

Kanwaldeep

All are good , plz put bit warm duvet specially in winter . Also put more notice for guests who comes with children that don’t disturb next door guests .
Thanks

Partner

4/10

Poor

08 Nov 2024

Tahir

Not very good at all

6/10

Pleasant

06 Nov 2024

Farman

Nothing unique about the property. Average as compared to the price.

Leisure Family

2/10

Poor

04 Nov 2024

Young Benjami

Worst experience so far

I arrived at the hotel where I was charged £100 as an additional deposit for the period. After I was checked in, I was informed that there was no room available and I was sent to another structure that has been infested with bedbugs and guests were in discomfort from bedbugs bites. I refused to stay in that facility and after much heated discussion, I was sent to another structure that was full of moulds etc. The whole experience was a nightmare.

Business