Name: Best Western Greater London
Address: Cranbrook Road, 60, London, IG1 4NH, GB

6/10

Pleasant

21 Jul 2026

Collette

Super hot due to no air con and tiny room.
Hotel is at a back of a coffee shop on a busy street.
Parking was a short walk away, however it did t feel like the safest of areas.

Self

2/10

Poor

18 Jul 2026

Jack

Originally given a lower class room type than I had booked, had to go down and be moved, room I was moved to then hadn't been cleaned properly, (still had previous guests items in).
Room was not set up to deal with the 38 degree heat in London, no Aircon, broken fan, safety window that only partially opened. No fan or the extractor was not working in the bathroom which was then even hotter than the main room itself. No water provided in the room amenities and further no water provided to deal with the heatwave (but you could purchase some) despite there being around 8 guests in the lobby at 3am due to the unbearable heat in the rooms and no way to resolve this issue. Overall the stay would have been reasonably poor without the heatwave, but with no way of dealing with the heat and no real attempt to help any of the guests the level of service in dealing with this situation was dreadful. Offered a 40% partial refund by Management after but not really good enough especially for a hotel under a big brand name like Best Western.

Friends_and_family Family

4/10

Poor

13 Jul 2026

Ramit

We stayed for 2 nights and 3 days and unfortunately the experience was very disappointing. The room had a strong gutter smell throughout our stay. The shower temperature control was faulty and kept getting stuck meaning we either had boiling hot water or freezing cold water. When we asked for help staff told us to use a towel to turn the knob but it was extremely difficult and we ended up having cold showers.

The room itself was very small and the TV didn’t work either — despite reporting it, no one came to fix it.

Overall, it was not a good stay and we will not be returning ever.

Family_with_children

6/10

Pleasant

10 Jul 2026

IMRAN

It was okay but not that great. The temperature in summer just unbelievable in the room and couldn’t sleep all night.

Friends

2/10

Poor

25 Jun 2026

Priya

We recently stayed at this hotel. The location of the hotel is great if you want to be near restaurants and shops. When we stayed there London was experiencing a heatwave in the 89's and 90's. Shortly after checking in we realized there was no air conditioning in the room. There is air conditioning in the lobby. The room had two small table fans and the window only opened an inch or two. With no air circulation and air conditioning the room felt like a sauna. The room was unbearably hot. We wound up checking out early because the heat was making us sick. We did inquire if they had any rooms with ac and were informed they did not have any rooms with ac. Do not stay here in the summer months.

6/10

Pleasant

06 Jun 2026

helena

Wasnt too happy the Hotel took 90 pound as a pre authorization payment wont receive it back for one month
Also need a physical card for payment
Then they needed a deposit on check in so cost me a fortune before any stay
Stayed in apartment 1 A and the noise underneath from the restaurant constant banging and smashing until 1 am got very little sleep all weekend
Other than that it is a nice hotel, staff were very helpful
Good location for metro, food places and right beside a large shopping centre and the town .. lots of little bargain shops in the town and also there was a market with rides for the kids ... a lovely park and playground 10 min walk

Friends_and_family Family

6/10

Pleasant

02 Jun 2026

GODWIN

The room was very tinny. No AC, no fridge, the safe did not work. The window was very small. The weather was very hot and with that small table fan they provided could not get the job done. I spent most of my time outside as the room felt like I was in a prison.

Self

8/10

Excellent

24 May 2026

Nusrat

Nice clean room. Staff were really friendly fab customer service. The on site cafe was really good great value for money. I would stay again.

Friends

10/10

Exceptional

10 May 2026

Traci

The best staff I’ve encountered in a long time. The rooms are small but very clean. No air conditioning. The only problem I had was I’m the hotel policy wouldn’t take a major credit/debit card because it required a signature (not sure why as I use my PIN any other time abd it wouldn’t pull up that way in their hotel payment machine).

Family_with_children

6/10

Pleasant

07 May 2026

Danish

Value for money but super close to train station make it worth it

Friends

8/10

Excellent

08 Apr 2026

Tara

For a hotel on a city street it was a prime location to a small shopping mall, restaurants, stores and a public transportation hub into London and throughout. We enjoyed the convenance and price point.

Partner

10/10

Exceptional

04 Apr 2026

Sally

To be fair the outside doesn’t do the inside any favours, it does not look much at all!

However the staff were great, friendly and very helpful.

They helped book a taxi and let us know when it arrived. They couldn’t do enough to help and check we were happy every time we past reception.

The room was small but functional and comfortable.

A small hidden gem, perfect for exploring London, trains only 100m down the road and affordable on a budget.

Would recommend

Partner

8/10

Excellent

23 Mar 2026

Finlo

Many cheap discount shops in rhe area

Self

8/10

Excellent

23 Mar 2026

Emma

We were able to check in early and staff was kind, the coffee in their cafe was delicious.

10/10

Exceptional

11 Mar 2026

Brian

My partner is gluten free and they give her a freshly cooked breakfast and toast as the hot breakfast is a buffet service.

Partner

10/10

Exceptional

09 Mar 2026

Sharon

Very good

Partner

6/10

Pleasant

06 Mar 2026

GIFT

Breakfast was good . Staff were good. There is too much noise from the street at night for rooms facing the street

Self

10/10

Exceptional

04 Mar 2026

George

Close to town easy parking overnight

Business

10/10

Exceptional

28 Feb 2026

Stephen

Room was clean. Staff was amazing. They all went above and beyond. The breakfast was fantastic. Location was close to many stores and subway.Great value.

6/10

Pleasant

24 Feb 2026

Rikki

Hotel is average - good location - friendlyish staff - rooms dated,

Self

10/10

Exceptional

20 Feb 2026

Christopher

Courteous staff. Clean.

Self

10/10

Exceptional

06 Jan 2026

Sthefanie

Gostei muito das camas e edredons, super quentinhos pra um frio congelante. Recepção maravilhosa, café da manhã aceitável. So o quarto q achei pequeno pra uma família de 4 pessoas.

Friends_and_family Family

8/10

Excellent

06 Jan 2026

Andrzej

All good except it takes them a while to refund/unblock \"breakage deposit\" after check out

6/10

Pleasant

19 Dec 2025

Trilok

Budget hotel and you get the feeling all the way.

Bed linen were crisp so a 👍

Business

10/10

Exceptional

10 Dec 2025

MARIA

I loved my stay at this hotel! The room and bathroom were super clean, and the bed was really comfortable. Great location close to the etube, and the staff were very friendly and helpful. Would definitely stay again :)

Business_and_leisure Self

6/10

Pleasant

03 Dec 2025

MARTIN

Construction noise in the property at 9am
I had a late check-in and really need to sleep a little later as I was so tired - Then got a knock at 11am by housekeeping to tell me its now check out time and I had to vacate the room - Very abrupt and rude

Business Self

8/10

Excellent

14 Nov 2025

Jodie

Quality of the hotel is reflected in the price.

Staff however were helpful, polite and courteous.

If I needed a hotel in this area I would use this hotel again

10/10

Exceptional

07 Nov 2025

Ramesh Prasad

Very nice hotel we enloyed during ours stay all great

Business Family

4/10

Poor

06 Nov 2025

Peter

Great price for a overnight stay, the room was clean and the bed comfortable, and easy to navigate to from the train station. I can't for the life of me think why a room would need 18 individual plug sockets? The negative side is the rooms are small and compact with no windows for fresh air which makes the room very hot and there is no air conditioning. We where rudely awakened by building works going on directly outside our room and could also hear carpet cleaners going in the room below. The was no hot water on our arrival and through out the rest of the evening, so wasn't able to freshen up until the following morning. The staff where friendly and attentive, but overall disappointing.

Leisure Partner

6/10

Pleasant

05 Nov 2025

Tabitha

Staff was friendly, room was clean, very lacking in amenities. No lamps other than the bright over head lights. No temperature control other than turning radiator on or off and a couple of adjustments. Two Tiny towels, only two pillows for two people and they did give us more when asked but were kinda grumpy about it. No shampoo or conditioner. Shower gel was very watered down and the pump stopped working

Leisure Partner

8/10

Excellent

05 Nov 2025

Casey

Clean room.

6/10

Pleasant

03 Nov 2025

Ibrahim

Just okay room

Business_and_leisure Friends

10/10

Exceptional

25 Oct 2025

Tina Fong Ting Wong

Friendly staff who are flexible to accommodate customers needs.

Partner

8/10

Excellent

21 Oct 2025

Michael

All new rooms and very clean.
Still waiting for release of our deposit.

Leisure Partner

10/10

Exceptional

10 Oct 2025

Tina Fong Ting

Yes

Partner

10/10

Exceptional

28 Sep 2025

DAVID

Very friendly staff
Very clean
We stayed overnight to make a busy weekend in London,Perfect for the price.
Close to Ilford station so the use of the Elizabethan line came in handy.
Gants Hill station for the Central line. is a bus ride away . Overall cant fault the Hotel.

Friends_and_family Friends

8/10

Excellent

19 Sep 2025

Jennifer

Close to transportation, but very noisy. Understandably in the city and expected. Staff was really nice

Leisure Family

8/10

Excellent

16 Sep 2025

A R Ashiqur

Good hotel and excellent location

Friends_and_family Family

8/10

Excellent

09 Sep 2025

Valerie

If your bank is not from the UK. Pay in advance before you come or bring cash to pay for your stay. NonUK bank cards not accepted. That said, the stay was great. Best breakfast provided that I ever had. Staff was very apologetic about the corporate decision on cards and was extremely helpful in all other matters.

Leisure Self

8/10

Excellent

08 Sep 2025

Claire

Good but wouldn’t stay here again

The staff were very friendly and helpful.
The room it self, while clean was incredibly hot so it wasn’t comfortable. There were fans but all that did was push warm air around. There was also no bedside or small lighting which meant you either had a very bright overhead light on or left in darkness.
It was convenient for the station and to get into London but based on not sleeping well due to the heat I wouldn’t stay here again.

Friends_and_family Family

8/10

Excellent

02 Sep 2025

Terence

The staff were very polite and accommodating. Rooms provided to us were clean and in very good condition. I particularly appreciated the shower cubicle; easy to use with good water pressure. The coffee shop was a pleasant surprise; good coffee and service; comforting ambiance of the layout, a quiet place to relax with family. I thoroughly recommend this Hotel.

Business_and_leisure Family

8/10

Excellent

27 Aug 2025

Ahmed

Bad reviews not accurate.

Me and my friend were looking for a cheap hotel and we found this. At first we were nervous because we had seen some bad reviews, but when we arrived we were pleasantly surprised. The staff was friendly and helpful, the room was small but it was enough for us, the room looked new and smelled new. The train station was 2 minutes from the hotel which was super helpful. Honestly, no complaints perfect for 2 people that just wants somewhere to stay

Friends_and_family Friends

4/10

Poor

21 Aug 2025

jance

Worse hotel

I was check in late night 2 week ago, when i do payment with credit card, front desk is told me that hotel is not accepted payment with credit card unless transfer or cash. Thanks god i have cash ready to payment 1st night. And then next morning before 11am, they keep asking me for rest payment for my another day stay. Payment system is disappointed, no ac. Stay away from room 108, next to street, very noise, people talk loud til 2am. I have to open window because no ac, totally cant sleep well for 3 night.

Friends_and_family Family

8/10

Excellent

05 Aug 2025

A R

Great little hotel with good transport links.

Room was to a great strandard, very clean and had everything we needed for our stay. Very fast access to the rail network and a wetherspoons just one minute down the road. Staff were very freindly and made sure we had everything we needed.

Only small negative was the bed was very very firm so i slept poorly. If i had stayed more than just the night i would have asked about this but as we were only here for the one night it didn't really mattet and definitely didnt affect my overall experience here

Overall for the price and how close it is to the rail station i would stay there again, but perhaps ask for a duvet to lay on our matress next time which im sure the very attentive staff would have been more than happy to help us with.

Partner

8/10

Excellent

27 Jul 2025

Finlo

Close to Elizabeth line 100m and a great Weatherspoons 100m the other way. Very good shopping all round

Business_and_leisure Self

6/10

Pleasant

24 Jul 2025

Rachel

Hard to find as entrance is through a coffee shop! No parking but a good car park about 5 mins walk away. Reception staff very friendly and helpful. Room was very small for 3 people but was ok for one overnight stay. Area a bit iffy 😕

Friends_and_family Family

8/10

Excellent

23 Jul 2025

Eliezer

This is a character-limited review.

My family recently stayed in room 204 at the Best Western Greater London, from July 7-11.

You could miss it, as it blends in so easily with its neighbourhood. Its frontage is combined with neighbouring shops.

Having mostly traveled in Canada and the US, the room was small compared to our \"usual\" (but fully as-described). We managed with the available space.

No matter the time of day, the friendly staff was ready to help with needs like keeping items cool or frozen for us (the rooms don't have mini fridge/freezers). One of the team (a manager?), Gonzalo, even personally came to handle a couple of small problems with the Wi-Fi and an unexpected odour from the toilet. They also stored our bags on our last day, so we could tour unencumbered.

A small issue notable in the room is that quite a few plastic screw covers have been broken, but not replaced. I hope they'll fix that soon. It's mostly an aesthetic issue, but clean, smooth surfaces tend to look nicer than broken caps, covers, etc. More inconvenient is the lack of sufficient shelf space in the washroom. I kept my toiletries bag on the window ledge, but was constantly worried it would fall out of the downward-facing window.

This was also the first time I had ever experienced a hotel without air conditioning. Once again, we knew this when we booked.

Overall, BW Greater London was nothing MORE, nor less than I would expect from the Best Western nameplate. I can easily recommend it.

Leisure Family

10/10

Exceptional

21 Jul 2025

Stephen

Lovely staff.
Looked to have been recently refurbished.
Good breakfast.
Pleasant room.

Leisure Self

6/10

Pleasant

21 Jul 2025

Scott

Didn't like the fact I had to pay a£100 deposit even though I had already paid, should have been made clear when booking

Business

8/10

Excellent

20 Jul 2025

Bonnie

Very friendly and helpful staff

Leisure Family_with_children

8/10

Excellent

13 Jul 2025

angela

The breakfast was delicious and all the staff was friendly and kind. The location has shopping , grocery and lots of great food. The only downside was my room was so hot if felt like a furnace. They do not have air conditioning and very rough for July summer.

Family

2/10

Poor

02 Jul 2025

Nicholas

Place has no AC. Difficult to get water or ice. Bedding had hair all in it

Leisure

6/10

Pleasant

30 Jun 2025

Timothy

Satisfactory

Staff and service was very good and friendly and prompt check in.
It was a hot day and night and the fan in the room was essential in the absence of air-con.
Breakfast was terrible so don't bother with that.
Otherwise it was a good stay and convenient for the Elizabeth Line.

Self

10/10

Exceptional

20 Jun 2025

kevin

Highly recommend

Great stay, staff friendly and helpful, made me feel welcome. No fault with the room, extremely clean, bed comfortable and toilet/shower spotless.
Highly recommend

Self

4/10

Poor

15 Jun 2025

Muhammad

The stay was terrible, I did not wanted to stay in the hotel at all and regretted my decision. Giving it 2 star only because of the customer service, the hotel staff were very nice and accommodating. The rooms were extremely sub standard, and we had to change two rooms. The previous rooms did not have working lamps and had a bad smell. Breakfast was not worth having due to very limited options and even the food was not fresh and felt like tinned food. This hotel should not be associated with Best Western in my opinion or rectify their hotel star rating to 2 star.

Business Partner

6/10

Pleasant

15 Jun 2025

Luke

The first room we were given was insanely small, dated & hot and only had fan that went to medium speed alongside a tiny window for ventilation. So we went to reception asking for our money back as we were not comfortable staying at the hotel. However the employee Icrah (apologies if spelt incorrectly or not correct name I can’t remember fully) was most helpful when went downstairs to query about a refund. She showed us 5 other alternative rooms until we were satisfied it was suitable for us & even gave us extra fans and brought up the new keycard to the room for us. For the price it does the job & is extremely however I would only recommend if all you plan to do is sleep there and not spend free time there as it is not the most comforting place to be.

Friends_and_family Friends

10/10

Exceptional

10 Jun 2025

Susan

Staff very pleasant, friendly and helpfull. Family room small but adequate and it was well maintained. Breakfast was very reasonably priced and was good. There was no parking at this hotel but was provided with parking just round the corner at their sister hotel. On the whole a nice hotel that I would definitely stay at again if in the area.

Leisure Family

2/10

Poor

06 Jun 2025

Radi

Rude staff, arrogant , not willing to help in any way, won’t recommend

10/10

Exceptional

05 Jun 2025

D

Hotel is located a very short walk from Ilford station which affords a quick and easy access to Central London on Elizabeth Line. Plenty of shops, cafes and restaurant around plus the hotel has one in the foyer
Lovely, attentive staff. Nothing is too much to ask. Had my breakfast freshly cooked to order which was a nice touch. perfect. Will definitely return.

Business

8/10

Excellent

31 May 2025

Steve

Exactly what I we booked and very good value for money 💰

8/10

Excellent

31 May 2025

Rasmus

Good

Friends_and_family Family

2/10

Poor

30 May 2025

Darren

Avoid if you are traveling by car

We arrived to find the Hotel on a busy London road with no place for vehicles to stop for a few hundred yards at least. I double parked at risk in order to run in and ask where their parking is, I was directed to a sister property a couple of blocks away. I arrived there to find no parking either but an employee moved their vehicle so that we could park. I had emailed prior to my arrival and was reassured that there would be a parking space. The hotel was clean and in good condition. Our room was hot so we opened our windows for some fresh air. We had a flight early next am so went to bed at 930pm for a 445am wake up. We listened to the people in the next building talking and yelling till about midnight along with the tv in the next room. At 430am we had someone walking around upstairs loudly but we were on the top floor, I suspect it might be living quarters for the staff? We slept terrible and it made for an extremely long day today with our travel. In addition the traffic noise was non-stop but we were unable to close our windows due to the room being very hot.

Friends_and_family Family

8/10

Excellent

30 May 2025

Khia

Manager is efficient and fair with dealing with issues. For example, I’d asked for someone to remove a dirty old pair of underwear that was on the landing outside my window which was dealt with swiftly! I was also considering furthering my stay and he explained options clearly.

On Expedia it did say “access to a nearby indoor pool” this was not the case and disappointed my 13 year old son somewhat as he loves to swim!

I did not like the breakfast I’d brought from the cafe. Enjoyed the fresh orange juice. However the buffet breakfast which I saw in the morning did look nice.

I really loved the placement and some of the designs of the mirrors around the hotel. Also, there were other design elements I liked.

Overall decent stay.

Thanks

Business_and_leisure Family

4/10

Poor

27 May 2025

A

My booking made via Expedia was cancelled and I was not notified, but the manager on duty was helpful. However I had to pay a £100 deposit which was not part of my original booking. Lets just say do not expect much from the hotel a lot work needs to be done and the cleanliness is extremely poor, lots of dead bugs in the corners and the room carpet was disgusting.

Leisure

8/10

Excellent

22 May 2025

Verified traveler

Really pleased.

Good, clean and very central.

Business

10/10

Exceptional

21 May 2025

Ben

Friendly and helpful staff, clean room at a great price.

Leisure Partner

2/10

Poor

20 May 2025

Tony

Bad service

we had to cancel
we were originally told we would receive a partial refund back but then told No Refund
I will not be using Hotels.com again certainly not paying in advance the whole service was un helpful just keep messaging saying the same and avoiding the issue

Business

2/10

Poor

18 May 2025

John

The facilities at this hotel is far below standard and hence I could not stay , the surrounding was dirty,&noisy The photo on the Expedia website is not as the same as the outside of the hotel .Please provide a refund

Leisure Partner

6/10

Pleasant

18 May 2025

Talat

On arrival i was told there was no parking for my car. When challenged, parking was found at a different location. When i arrived at the hotel to check in i was told to pay £100 deposit, which i was not aware of. At 1:30am the fire alarm went off and again at 7:30am, the fire alarm went off again. This disturbed me and my childrens sleep.

Leisure Family_with_children

6/10

Pleasant

15 May 2025

Samuel

Alright for the convenience

Room was extremely hot, even with a fan and the window open. Toilet wasn't cleaned before checking-in. TV didn’t recognise freeview channels.
Other than that, room was in good condition and staff were friendly.

Partner

6/10

Pleasant

14 May 2025

Calixte

it's ok but sleeping light for room must be added. also don't make money by using and keeping your customers deposit for 3 to 5 working days. I checked out on the 10th May 2025 but till now, 14th May 2025, I check my bank account the money(£100) has not been given back to me. What a shame.

2/10

Poor

03 May 2025

Ashlee

Was charged twice for the room

The hotel itself was fine however they claimed they were not able to process our credit card. They insisted on cash which we had to pay then when we reviewed our credit card statement saw that they have also charged our card so we’re scammed for two payments

Business

4/10

Poor

01 May 2025

Mohammed

Worst Receptionist !!

The pictures on hotel.com are misleading; however, the manager is very polite. The extremely rude and ill-mannered Antrim receptionist needs training. His unprofessional and inappropriate behavior was concerning. I wonder what language he understood.

The bathroom smelled very bad and was never properly cleaned.

The room was not cleaned daily.

6/10

Pleasant

27 Apr 2025

Lewis

Was double charged

Leisure Friends

8/10

Excellent

20 Apr 2025

Padma

Convenient location. Helpful staff.

Leisure Family

10/10

Exceptional

20 Apr 2025

Stewart

Mattress was old and uncomfortable, sink plug leaked,

Leisure Self

2/10

Poor

16 Apr 2025

Callum

Not for a budget stay, security deposit demanded

Paid for our stay through the hotels.com app on arrival we was forced to pay a £100 security deposit which was not mentioned before purchasing the room. We use hotels 4 nights a week with our work and have never had to have a security deposit held

Business

6/10

Pleasant

15 Apr 2025

ALAGIRISAMY

The worst i have never and ever experienced and the security deposit amount is unacceptable, which is more than triple of the room booked amount, which is over helmet for ordinary people. While checking out the deposit amounts bot on an immediate return basis , I have to wait for 3 to working days. Is there any reason why i need to invest such amounts for one night to stay on this bad process hotel rooms? For me, it is unacceptable and not worth for money. I will not recommend anyone to stay in thia Hotel anymore. At the end of the day, i cashless and walk out the reception and seeking help from my friend for travelling to my surrey home location.

Business Self

2/10

Poor

14 Apr 2025

Aderemi

The hotel stink of newly painted,toilet stinks.horrible

Partner

2/10

Poor

22 May 2023

Suman

We were moved to another hotel which house refugee's & other’s that had two 24 hr security guards. Why? So really felt unsafe.
We had two gentlemen follow us in a car? Why?
This should not be allowed, we should of been told & words cannot express the frighteningly terrible experience.

Leisure Partner

6/10

Pleasant

13 Dec 2022

Poonum

I had a reservation to start at greater London best western, however I was placed in a different location best western on argyle rd. That hotel room was old, best down with disturbances day and night. I was asked to switch hotels last night to actual greater London best western day before check out last minute. It was a major inconvenience to make me switch hotels last minute. I am requesting a partial refund for the inconvenience.

8/10

Excellent

01 Oct 2022

Petr

Very nice hotel with a strong wifi signal. Located in a nice area and surrounded by stores and cafes, couple of great pubs nearby. The only minus - breakfast isn’t worth £7 at all.

Business Self

8/10

Excellent

30 Sep 2022

Sara

Nice hotel. Great location for local shops and train station

Leisure Family

6/10

Pleasant

29 Sep 2022

Estella

My stay

I found all the staff to be friendly. I did have a problem, which was sorted out. But, when the problem came back, the receptionist wondered if I'd done it (which wasn't true).

Self

8/10

Excellent

26 Sep 2022

Mez

All around a pleasant stay

Leisure Partner

8/10

Excellent

08 Sep 2022

Amaechi

Anonymous

Great place but no good WiFi
Clean and quiet.
Facilities up to date.
Good customer service
Rooms are in good condition.
Relaxing.

Self

8/10

Excellent

26 Jun 2022

Lynne

Lovely room, executive suit, shame that the beds were a little uncomfortable, new mattresses or some extra padding would of made my stay perfect.

Leisure Family

2/10

Poor

23 May 2022

Dagem

I was asked £50 deposite on arrival, the person who was at the reception said if im not willing to deposit £50 that i have to leave the property in a very harsh manner, already the amount i paid for a single night (£179) is extremely expensive for a very small room like that. I also been told on arrival breakfast serve until 10am in the morning considering that went downstairs at 9:45am however the person in the kitchen said they stopped serving at 9.30am. Very expensive price for a poor customer service and room quality

Leisure Partner

2/10

Poor

20 May 2022

Nick

Parking is pants

The description said free parking first come first served but in reality they only have 8 to 10 spaces approx then you have to park on the street but as it’s single yellow line only from 630 pm . If this was in the description I wouldn’t have stayed here .

Business

4/10

Poor

06 May 2022

Lesley

When booking I thought I was coming to stay at a Best Western hotel. Sadly it was Best Western by name only. The room small but was ok for a night. It was a little further out from central London than I thought but a little more research would of corrected this. There is no bar to enjoy a relaxing drink and your breakfast area is in the recpetion area. We booked breakfast thinking it was going to be a full english as photographed on their website. However cereal, toast, jams , fruit, cheese & hard boiled eggs was all that was on offer. If a full english was available we werent told. We were informed of breakfast times but nothing more than this. We arrived very late so at the time we werent aware that the reception area was our breakfast area, we werent told this either. Upon arrival they take a deposit which im ok with. However, on leaving you are then told it will take 3-5 working days to be returned to you which im not happy about. In todays world of technology there are better ways to secure these desposits without leaving the customer £50 out of pocket for almost a week. If your looking for a stop gap for a night its fine & if you want a basic breakfast its fine but sadly not Best Western at its best.

Leisure Partner

10/10

Exceptional

04 May 2022

Saryu

Was okay not the greatest

Leisure Family_with_children

8/10

Excellent

26 Mar 2022

Feisal

Basic but ok

Leisure Family

8/10

Excellent

17 Oct 2021

Farida

Housekeeping needs improvement

Business Family

4/10

Poor

07 Aug 2021

alex

Nice room but needs tlc

Good location - real friendly staff - room was good but dirty in places - shower had a real old plaster stuck on handle - dust everywhere on skirting boards - I really hurt my toe walking from room to shower from the fixing on a door bar - see pics but other than that good stay

Friends_and_family Family

2/10

Poor

12 Mar 2021

Verified traveler

I drove down 4 hours from my home place there wasn’t enough parking and I explained to the hotel prior to booking that I wanted enough parking for 2 vehicles as I would used the hotel all the time
That wasn’t the case when I got there
I checked in for one hour and drove 4 hours home I was very disappointed

Business Family

8/10

Excellent

08 Mar 2021

Yinka

Okay for the price

Lovely reception with nice (although small) clean room. The only issue I have is the bed, the bed needs upgrading. I have a back pain which has started to heal, but one night on the bed made my back pain worse.

Partner

4/10

Poor

29 Nov 2020

Priscila

Low standard I’m afraid

The staff is friendly. That’s pretty much it. The toilet was dirty, doors, door frames, walls were clearly not cleaned ages ago. Rusty stuff in the shower. The parking is not exactly next door. I was given a slip to a parking that was locked. You can hear everything that goes on on the rooms next door.

Self

8/10

Excellent

26 Oct 2020

Sam

Lovely, clean and great staff

Gentlemen that booked us in was lovely, welcoming and made you feel at home, room was clean and basic but everything you need, small ish but good enough for our weekend break, quiet and staff were helpful, would stay again

Partner

4/10

Poor

19 Sep 2020

Leanne

Advertised as having parking but only had the equivalent of a front driveway on a property that was a 3 minute walk away which is used by the other 2 best western properties in the area. So odds are you will not be able to park on it. Street parking is single yellow lines so you must be out before the wardens start work i had conflicting information from people some said 6:30 other 8:30 i wasnt taking a risk there so had to get up early and move my van. After a hard days work i tried to get a shower only to find there was no hot water called reception who said he would check the boiler and ring me back an hour later there was still no hot water so tried reception again, he cofirmed it was the boiler and try again in 15 minutes an hour after that it was still stone cold and had to be up extra early to move the van so had to give up and go without a shower Not impressed!

Business

2/10

Poor

31 Aug 2020

Verified traveler

Not safe

It was not safe from Covid perspective. Please beware.

Self