THE ONE Boutique Hotel & SPA Rome

Italy , Rome
Rome, Via del Traforo, 134/135
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100 reviews shown

2/10

Poor

08 Mar 2026

Samira

It’s a wall up so you can’t see the no view. The night stands were broken. The bed sheet had burn holes. The hot tub hose was leaking anytime you turned it on. Then the hotel staff was upset that I asked for a new room. Then told me the spa rooms were all booked so I had to stay in the room. He offered another room a double queen when I had a spa king room. I stayed here numerous times before and this is my worse I will not be back. The staff has to do better.

Partner

10/10

Exceptional

07 Mar 2026

Xianglan

Good

6/10

Pleasant

02 Mar 2026

jung

So so

Self

2/10

Poor

26 Feb 2026

David

there was garbage still in the room and the bathtub and some wierd gunk in it

Self

10/10

Exceptional

22 Feb 2026

David

Good

2/10

Poor

22 Feb 2026

Derick

Found a used condom next to the bed. One of the light switches were out & worn out walls. We were offered a room switch which sounded ideal. Unfortunately, although the second room was clean and looked nicer, it was freezing. Although I set the thermostat to 78 degrees. The room never became warmer.

Leisure Partner

2/10

Poor

15 Feb 2026

Cheng

The hallway and rooms smelled of marijuana, probably from other guests. They were playing loud music all night, and the hotel didn't seem to care. The air conditioning was extremely noisy. I will never choose this hotel again.

Business Friends

8/10

Excellent

13 Feb 2026

Ashley

The bathroom was really nice with the hot tub & the bed was comfy as well the place wasn’t so bad especially for a short stay.

Self

10/10

Exceptional

10 Feb 2026

Daija

Very good stay

Leisure Partner

10/10

Exceptional

09 Feb 2026

Angie

Very clean seen a roach by the lobby but this is new york you're going to see one or two bugs. Ive stayed here 3 times the only bad experience was my second time staying there and the front staff late night was not helpful. Its like he didnt care how i got in my room that i was locked out of unexpectedly. So they placed me in an tiny room for the night which was crazy cause i didn't pay for a bigger room where all my luggage was in to be place in a dorm room without my belongings cause i had to wait for early morning housekeeping. The bathrooms are weird, you damn near can shower and poop at the same time.. the sink was clogging and taking its time to drain.. just crazy

Leisure Partner

10/10

Exceptional

07 Feb 2026

Kevin

Spotless room, great staff.

10/10

Exceptional

02 Feb 2026

Indigo

The room was spotless and staff was amazing. Will stay again

10/10

Exceptional

30 Jan 2026

Kevin

Clean room, helpful staff

6/10

Pleasant

25 Jan 2026

Tamarra

The heat was complicated to work and there was no 24/7 front-desk. I didn’t feel safe at all and I was trying to check out.

Business Family

10/10

Exceptional

30 Dec 2025

Jacquelyn

Very nice customer service

Family

10/10

Exceptional

26 Dec 2025

Robert

Very easy

10/10

Exceptional

22 Dec 2025

Latoya

I was very happy

8/10

Excellent

22 Dec 2025

Meiqin

Everything was good

10/10

Exceptional

21 Dec 2025

Yonmairy

Excellent

Leisure Partner

6/10

Pleasant

08 Dec 2025

William

Room was very small but overall functional. Complaint was could hear guests until 3 am talking in the lobby. Different people but it was noisy and I had difficulty sleeping

Business

4/10

Poor

07 Dec 2025

Vivek

Temperature could not be controlled, room has no windows, was very small (-10ft by 8ft), no shower- was attached to sink. You had to stand at the sink and the shower was directly overhead. This also resulted in water getting everywhere including into the room. Not for claustrophobic people, not for more than 1 person. Mold in bathroom.

Leisure Partner

6/10

Pleasant

02 Dec 2025

Tanika

get more staff

6/10

Pleasant

01 Dec 2025

Thomas

Yes

Leisure Family

10/10

Exceptional

30 Nov 2025

David

Well managed

10/10

Exceptional

21 Nov 2025

David

Staff

Leisure Self

10/10

Exceptional

18 Nov 2025

David

Well managed and friendly

Leisure Self

10/10

Exceptional

16 Nov 2025

Gassendie

Gr8 stay

10/10

Exceptional

09 Nov 2025

David

As always, very well managed.

Leisure Partner

10/10

Exceptional

07 Nov 2025

Arturo

Very Nice

10/10

Exceptional

07 Nov 2025

Kamierra

I loved the window, absolutely huge. The shower being separate from the toilet with the sink in between. The bed was absolutely comfortable. We went to the Ooo bar and Lounge. It was pretty lively in there and we had a lot of fun. The Bartender (Chelsea) there was amazing and took really good care of us.

Partner

10/10

Exceptional

30 Oct 2025

David

Well managed

6/10

Pleasant

29 Oct 2025

Fanny

The location is just okay!

The room could use work, touch of paint and color.

The bathroom shower keys have been changed ! It appears the hot water key is not operative at all times as needed.

Curtains to heavy for type of window in place.

Staff appears to be cooperative and not all speak English.

Thanks for a quiet evening.

Self

2/10

Poor

29 Oct 2025

Layvette

While the rooms appeared satisfactory, three out of four experienced significant fan noise issues. My room specifically lacked heating for three days until Monday, when staff explained the issue was due to a neighboring unit's air conditioning, which I found illogical. Additionally, the hallways consistently smelled of weed, and music from the rooftop club, located on the 8th/9th floor, was audible from the 3rd floor. On my final night, after finally being relocated and purchasing air fresheners, I finally experienced a comfortable and odor-free sleep. The perceived lack of customer service/refund, attributed to my booking through Expedia, was regrettable.

Business_and_leisure Self

8/10

Excellent

26 Oct 2025

Luis E

It Was good

Business Friends

10/10

Exceptional

26 Oct 2025

William

Clean rooms and convenient distance to public transportion, cafes, and shopping area. Street Parking is a bit difficult but many parking garages and nearby for a fee.

Leisure Partner

10/10

Exceptional

24 Oct 2025

David

Very well managed.

Business_and_leisure Partner

6/10

Pleasant

22 Oct 2025

WEITAO

the room is quite small，and they do not provide parking

Business Self

8/10

Excellent

19 Oct 2025

Justin

Very nice place , outside was a little rough but the price is worth it !

Leisure Family

10/10

Exceptional

16 Oct 2025

David

Very well managed.

Leisure Self

10/10

Exceptional

10 Oct 2025

Marisa

I would deff go back its a nice hotel!

Leisure Partner

6/10

Pleasant

10 Oct 2025

Steven

The place was average. I feel they’re overpriced for what they offer

Business_and_leisure Partner

6/10

Pleasant

29 Sep 2025

Zoey

My only issue was calling twice in advance to ask about extra fees and being told there weren't any, but upon arrival, I was charged $100 for a fee… (even though the room was about $400) Great room, looks like pictures, just pricey.

Leisure Partner

6/10

Pleasant

24 Sep 2025

Cassidy

The pictures on the listing are misleading, at least for the compact room, which is approximately 10x10 feet. The shower head is directly over the sink and shares a floor with the toilet. When you shower the water collects on the floor and walls. The glass walls around the bathroom are 3/4, so you will hear and smell everything that goes on in there. Cleanliness was okay, but there were definitely areas of the shower that could have used scrubbing.

Partner

10/10

Exceptional

18 Sep 2025

Very good

Business Family

2/10

Poor

09 Sep 2025

Christina

If you can a void this place please do service is beyond horrible you have to fight for your security payment for weeks before they decide to refund ur money … I was also double charge for a room n they refused to give me back my money. If you ask to speak to a manger they are never or they lie and say no manager on duty this place needs to me investigated and shut done

2/10

Poor

06 Sep 2025

Xuyi

Bad really bad

Business_and_leisure Self

10/10

Exceptional

30 Aug 2025

Senica

We arrived late and was still able to get food at the bar..Great staff.

Leisure Family

6/10

Pleasant

30 Aug 2025

adrian

Shower room need to update and fix

Business Self

8/10

Excellent

14 Aug 2025

Augustine

It was ok

6/10

Pleasant

10 Aug 2025

Hector

No parking

2/10

Poor

08 Aug 2025

Xing juan

So bad

Leisure Family

2/10

Poor

07 Aug 2025

Verified traveler

The worst hotel I’ve ever stayed at.
Next door is a KTV, and it’s noisy even in the middle of the night.
The room light was broken — you couldn’t turn it off, so I had to sleep with the lights on.
The air conditioning didn’t work either, and there was a portable AC unit that was loud and annoying.
The room was small and cramped.
The front desk was an old man with a terrible attitude.

Partner

10/10

Exceptional

05 Aug 2025

Tony

The hotel requires the room card be inserted into card reader to have access to the lighting and fixtures inside the room like lights, electrical outlets, etc. It can be helpful since this reminds you to take the card before you leave the room. Bedding was good and comfy. For the most part is clean. Found a few trash containers behind the nightstand from previous guest. The lock safe was out of battery power so locking valuables was a missed opportunity.

Location was conveniently placed around a lot of restaurants and cafes so food options were plentiful.

Main St. subway end stop is a few blocks away so catching the local transit is easy to get into Downtown Manhattan.

Leisure Self

8/10

Excellent

27 Jul 2025

jorge

I spent 5 days satisfied with the experience.
I select one bedroom standard.

Self

10/10

Exceptional

27 Jul 2025

jorge

I spent five days and I was satisfied with my experience. I'll go back again. My review is base one bedroom, standard.

Self

10/10

Exceptional

27 Jul 2025

Ai Mei

The property was walkable to all the nearby shopping and restaurants in flushing. It was clean and easy overall check in process.

Leisure Partner

10/10

Exceptional

15 Jul 2025

Deena-Marie

Loved my stay 😍

Business_and_leisure Self

10/10

Exceptional

10 Jul 2025

oscar

Is okay not big deel

Leisure Friends

8/10

Excellent

05 Jul 2025

Carter

The sink/shower situation took some getting used to, otherwise all seemed reasonably well

Leisure Self

4/10

Poor

04 Jul 2025

Myong

Property is much more outdated than what the pictures show

Leisure Partner

8/10

Excellent

04 Jul 2025

Lisa

The hotel was decently located for what we were looking for. The shower was located behind glass walls in the bedroom and the door leaked quite a bit regardless of what we tried to stop it. The AC was good in the hotel but weak in our room as well. There was no window so it was impossible to cool the room in another way. I would stay there again, there were just a few small things that impacted my score a little.

Leisure Partner

4/10

Poor

03 Jul 2025

Jennifer

Not staying here again

This place felt dirty - hair strands and damaged items. There was only one outlet in the room (outside of the bathroom) so it was impossible to charge my laptop, watch, and phone. The bed was meh, the pillowcases didn't fit. The fan was loud and noisy. And the chair at the desk was so low (and not adjustable) making it really difficult to work. I will not stay here again.

Business

10/10

Exceptional

03 Jul 2025

Suren

Very clean and nice place . Parking challenging

10/10

Exceptional

02 Jul 2025

Arturo

Nice people nice service very nice in clean I love

Leisure Self

6/10

Pleasant

02 Jul 2025

Dashawn

Business_and_leisure Partner

6/10

Pleasant

02 Jul 2025

alaya

The property is convenient if traveling by car. The staff is very friendly. However, the property is very outdated. The carpet had many different stains.

Business_and_leisure

10/10

Exceptional

30 Jun 2025

Maria Theresa Joy

Nice

Leisure

6/10

Pleasant

30 Jun 2025

Emily

Still have not had my deposit returned to me and cannot find a number for the hotel which connects.

10/10

Exceptional

29 Jun 2025

Amanda

Great stay, hotel was clean and AC was amazing. Would stay here again.

Leisure Friends

6/10

Pleasant

28 Jun 2025

Yvonne

good

Leisure Family

2/10

Poor

27 Jun 2025

Tyress

There was a roach in the room soon as we walked in

2/10

Poor

25 Jun 2025

Wills

Customer very very and very BAD

8/10

Excellent

23 Jun 2025

Amanda

Basic, but everything you’d need

It was a little dated, but had everything you could need. I did have trouble with the shower, it is connected to the sink. I went to use the sink when I went to use it for the first time at night, not knowing it was set to shower, I have myself a fully clothed shower.l, so beware of the faucet settings.

10/10

Exceptional

22 Jun 2025

Kristy

Everything was fine, the only weird thing was the shower set up. There was no bars or shelves for stuff...and the sink area being open didn't really give you a spot to change before getting in the shower. Fine if your with a significant other..little awkward with a friend.

Friends_and_family Friends

6/10

Pleasant

20 Jun 2025

JANIE

The hotel is a bit confusing. It tries to promote itself as an upscale asian style hotel. But they don't keep up with their standards all together.

The furnitures are worn out though they try to keep it in good shape. The high bed frame corners bruised up my knees. The showers were horrible. There was barely enough pressure and water. Instead of replenishing out bottles of body wash, shampoo and conditioner, they leave behind what's not used by the last guest, so that the new guest has to bother the reception desk for new ones. Also, there were some fire alarm speaker that were broken. So, all you heard was a continuous long strand of beeping sound. Lastly, the memory foam bed was way too soft.

Most importantly, the receptionist was great and patient. He was friendly, courteous and helpful.

Leisure Self

10/10

Exceptional

20 Jun 2025

Arturo

Nice hotel clean in very respectful

Business_and_leisure

10/10

Exceptional

20 Jun 2025

Corrine

The hotel was very nice and the room was gorgeous! Very big and the spa bathtub was amazing!

Leisure Self

4/10

Poor

19 Jun 2025

Corina

My daughter, fiance and I stayed here for one night for a concert and the hotel itself was beautiful on the outside and in the lobby. Though it was confusing not seeing anyonr until i went around the giant wall to see check in. Check in was smooth, the room itself was beautiful although after some inspection, realized it might have been a room people hosted sex parties in. Really awkward stay for family. There was mascara on the pillow itself not case. The toiletries were used and had no idea how to work the lights for the first 20 minutes. There is no parking available unless you want to park on the street or a lot around the corner over night. First time in NY.

Friends_and_family Family

10/10

Exceptional

18 Jun 2025

YEONG JUN

Good

4/10

Poor

14 Jun 2025

Trevor

This hotel was pretty rough around the edges. Our first room had a very odd smell to it, as well as having a broken air conditioner. This lead to us making the choice to upgrade rooms, which had a dirty shower and a broken shower head. It was also evident the hotel was in quite a bit of disarray. The front desk seemed cluttered, the room had a very confusing lighting system, and the room just generally felt very beat up. Probably wouldn’t recommend staying there

Partner

8/10

Excellent

13 Jun 2025

Barbara

Economical for the area, close to transit, quiet, clean. Few food & drink options - more healthy snacks from the machine would be useful as there is no restaurant on site nor near. Friendly and helpful service.

Leisure Self

2/10

Poor

12 Jun 2025

Edna

Unfriendly staff at check-in
Room air conditioning not working replaced with electric fan.

4/10

Poor

03 Jun 2025

Marc

The smell of “smoke” was so strong in our room that we could not sleep. We worried about the effect on our 4 year old and checked out 3 days early.

Leisure Family_with_children

6/10

Pleasant

24 May 2025

Robert

I felt like a picture showing this room would have lead me to selecting a different room.

Leisure Partner

10/10

Exceptional

23 May 2025

Michael A

It was very modern and clean

6/10

Pleasant

23 May 2025

Yixuan

The bed was not great, it’s so soft that you sink into it and have to climb out. Both me and my fiancé were sore when we woke up. We were on the 6th floor, and the club upstairs was unbearable to sleep with. Music was blasting until 2:30-3:00 and it was so loud there was no way we could sleep. The room looked nice, but it was not the best experience.

Leisure Partner

10/10

Exceptional

20 May 2025

Oldri

Great

10/10

Exceptional

19 May 2025

Dewayne

Clean

10/10

Exceptional

18 May 2025

Demetrius

Cool chill spot

Leisure Partner

8/10

Excellent

26 Apr 2025

Philip

Staff helpful. Noisy at night.

Leisure Self

2/10

Poor

24 Mar 2025

Rowan

The room didn't even have a window. And it was really loud all night from the nightclub upstairs. The room was also dirty and housekeeping repeatedly ignored our requests for new towels and soap. On top of all this the wall outlets and lights were all on a timer that would turn off in 2 minutes unless we had a key in a certain spot. The bathroom didn't have a wall or door it was just a barley not transparent peice of glass that was perfectly visible from the rest of the closet sized room. I do not recommend going here

Leisure Friends

2/10

Poor

20 Mar 2025

David

Club next door runs from midnight to 5:00 a.m. Club music thumped through our room the entire time. Prostitution happening here. You can tell this place was nice at one point. It is not anymore. Did not feel at all safe here. Super-weird vibes. Just don't stay here.

Leisure Partner

10/10

Exceptional

19 Mar 2025

Magali

Easy

Business_and_leisure

8/10

Excellent

13 Mar 2025

Hannah

Great accomodations

Leisure Family

10/10

Exceptional

03 Mar 2025

Brittnay

Had a good stay for my birthday

10/10

Exceptional

01 Mar 2025

Anthony

Very pleasant and welcome it was to getvhelp from the staff and accommodate one my changes that had to be made

10/10

Exceptional

23 Feb 2025

Fantaysia

Great stay just loud

Very clean beautiful room only issue is would be the bar is kind of loud.

Friends_and_family Friends

4/10

Poor

23 Feb 2025

Sandra

Horrible hotel conditions

Worse hotel experience I have ever had. First room we got had a broken shower, was dirty (trash in floor that was not ours) and the toilet holder fell off. There is NO bathroom privacy as it is an open room. The hotel keys stopped working daily and we had to get them to fix it daily. We requested a different room to just be able to shower comfortably which they geaciously did but I would not stay in this hotel again.

Friends_and_family Family

2/10

Poor

22 Feb 2025

Shahid

Small room

2/10

Poor

20 Feb 2025

Adam

I reserve a room with city view when I checked in the clerk told me it was city view when I got to the room it wasn’t and he told me there was none left

Partner