Smarthotel Tromso

6/10

Pleasant

21 Jul 2026

Jolene

Out of the 6 countries I have been to I was most uncomfortable here. I went to my room which was down long twisted hallways and men were yelling with doors open. Had room changed to different floor closer to elevator which helped. Loved the city!

Self

10/10

Exceptional

12 Jun 2026

Stuart

Great place to stay, central location and reasonable price. Only slight down point rooms are small. But 3rd time we have stayed !

Friends_and_family Friends

10/10

Exceptional

05 May 2026

Scott

The property is very basic but it has everything needed, comfortable bed, great shower and very cozy!! It was also very clean. Staff were great, very helpful and friendly!

Partner

10/10

Exceptional

09 Apr 2026

Jessica

The location was perfect. Everything was walking distance

4/10

Poor

14 Mar 2026

Jessica Anne-Marie

I want to start by saying that the staff at this hotel are lovely and the hotel is situated in a very good location. However, our TV stopped working on the third night of our stay and some of the power sockets in the room also stopped working. We immediately reported this to the front desk, where we were told that it was likely due to the snow and it would be okay in the morning. The next day the tv and power sockets were still not working, we reported this in the morning and were told it would be looked at. When we returned that afternoon, they were still broken. We reported this again and were told that there were no staff in the hotel who would be able to fix this issue. For the amount of money we paid to stay at this hotel, I am very disappointed that we were not offered an alternative room or any compensation to amend this issue. Until the staff are trained on how to resolve these issues or better solutions can be provided, I would not recommend staying here and will be looking for a partial refund.

6/10

Pleasant

06 Mar 2026

Bibi

The only thing that is going for this hotel! Location!!! Everything else is bad the size of room the lack of cleanliness. The staff not so great l, just one girl on my first day checking was wonderful. Since I saw the size of the room with 2 suite cases and 2 carry one plus 2 bag packs. It was impossible to handle it in one room. I ended up getting another single room. Mind you not much of a difference between both rooms. If you are on the heavy side there is no way 2 people can fit their double bed. I try to get my money back after checking in when I saw the room but no luck getting my money back at that point.

Partner

10/10

Exceptional

24 Feb 2026

adam

Very clean and great staff !

10/10

Exceptional

23 Feb 2026

Jason

The room served its purpose for a Solo traveler.

Self

8/10

Excellent

11 Feb 2026

Kow Lim Veronica

Very compact, minimalist room. Clean and comfy. As we have 3 luggage’s between us, it was a little tight to move around the room. But love location and the reception lounge, so cosy with board games to keep ourselves entertained. Enjoyed my stay.

10/10

Exceptional

10 Feb 2026

Rune

Great hotel . Friendly and helpful staff and clean practical room with all what you need . Good heater too . Great location . Will definitely return .

6/10

Pleasant

08 Feb 2026

Sue

Room was a bit cold from the window. Small basic room
Staff all friendly
Breakfast extra. Buffet fairly good choice.
Hotel conveniently located.

Self

10/10

Exceptional

25 Jan 2026

Andrew

Good location, clean and comfortable

Self

8/10

Excellent

15 Jan 2026

Mia

Room was clean. Breakfast was plentiful. Small issue with TV not working but only because I wanted something going on in the background so not really a problem but regular channel was disabled. Otherwise sufficient for my needs and convenient location to downtown Tromso

Leisure Family

10/10

Exceptional

13 Jan 2026

TSAI TUNG

The bathroom had strong water pressure and a stable water temperature, and the front desk staff were very kind. However, there were several stains on the bed sheets. Also, although the “Do Not Disturb” sign was displayed, the door was still opened, which was a bit surprising

Leisure

6/10

Pleasant

11 Jan 2026

Kevin

The room is clean, basic and very small. Hanging space is 3 hangers on a hook on the wall….not ideal when you need full winter gear for temperatures below freezing.

Business

6/10

Pleasant

11 Jan 2026

Sarah

Expensive for what you get but that probably reflects the high season and remote location. Great shower pressure, good location

10/10

Exceptional

07 Jan 2026

Ignacio

Everything awesome, good location

4/10

Poor

05 Jan 2026

Mark

Tiny room at high price. Decor a bit more industrial than I would have liked! Not sure what demographic you are aiming your hotel at?

Leisure Partner

6/10

Pleasant

25 Dec 2025

Amanda

Very nice staff! Excellent location! Very small room.

Leisure Family

2/10

Poor

21 Dec 2025

Kathryn

Checked in and we went up to our room and immediately turned around to head back to the service desk. A coffin would have more space for two people than our room. Our 2 suitcases would not even be able to be owned in our room. Didn’t even have a chance to see the bathroom as we immediately turned around to go back to the desk to cancel our stay. The front desk was helpful.

10/10

Exceptional

19 Dec 2025

Chase

Loved the location. It was close enough to walk everywhere and removed enough to not have any noise. Staff was extremely helpful with lots of suggestions.

Leisure Self

10/10

Exceptional

13 Dec 2025

Marianne

Great location and quiet

Leisure Family

8/10

Excellent

05 Dec 2025

Patrick

We stayed here for 2 nights,just needing a place to sleep and this was ideal. We had a small double room,which was really just ok for sleeping in,but the bar downstairs was nice,plenty of room there.

The breakfast buffet served anything you could ever want for breakfast,fruit,cold meats,cooked breakfast,bread etc, and a nice variety of drinks.

If you need a reasonably priced place to stay in Tromso for a few days,I would recommend this place.

Leisure Family

6/10

Pleasant

01 Dec 2025

rebecca

Ask for soap bc ours wasnt filled they never stopped by. Room had 2 dirty tissues.tuckerd by the window along the bed. The staff wasn't helpful or engaged and the room wasn't comfortable (in addition to dirty) only good for a cheap stay. Location was the best perk for walking convenience

Partner

10/10

Exceptional

24 Nov 2025

Silvino

Great breakfast

10/10

Exceptional

10 Nov 2025

Saul

It was very clean & quiet. Staff was very friendly & helpful

6/10

Pleasant

03 Oct 2025

Jamie

A means to an end. Don’t waste your money on the breakfast ~£17 per person, just pop round the corner to the local Extra.

Leisure Self

4/10

Poor

02 Oct 2025

Michelle

It was fine. Parking is an inconvenience (I say that knowing I sound like a brat). There is public pair The space is clean and very basic.

Self

10/10

Exceptional

27 Sep 2025

Randy

Good proximity to everything

Business_and_leisure

10/10

Exceptional

01 Sep 2025

Taylor

Best place in the world

Excellent customer service! I was able to check-in early with no issues at all. Thanks for accommodating me! Perfect location to anything and everything in Tromso as well.

Self

10/10

Exceptional

06 Aug 2025

Rebecca

Central, clean and comfortable

The room was comfortable and clean - very warm and cosy. The bed is quite soft and they gave me two pillows - one normal and one massive - which actually made sitting up and reading in bed very comfy. The duvet was quite thick for the summer, but that might just be me.The windows do a really good job of blocking out noise from the outside.
I had a single room with its own bathroom - there was ample space for me. Yes, the towel rail is over the loo, but the rooms are compact so I am not really sure where else they would put them.
My only complaint about the room is the lack of space for me to put my clothes. As I was staying for a week, I wanted to unpack and had to just stack all my stuff on the desk in the room provided. Not a huge hassle, just a thing. Certainly not severe enough to reduce the stars.
Breakfast was good. Lots of variety, really nice fresh bread, and the staff were good at keeping everything topped up.
For me though, the best thing was the location. It's really central with everything you need within a five/ten minute walk.
I have read some of the comments about the lack of tea/coffee facilities etc. but that is clear in the room description so I don't know what people were expecting.
Overall, I was really happy with my stay and would definitely use them again.

Self

8/10

Excellent

29 Jul 2025

Alexis

Good spot for the price!

Leisure Self

8/10

Excellent

12 Jul 2025

Rossan

Very reasonably priced hotel. Well worth the stay

10/10

Exceptional

05 Jul 2025

Rossan

It was a smooth check in and my room is comfortable

6/10

Pleasant

28 Jun 2025

Neal

Located in the centre, but not near any stores.

Business Self

6/10

Pleasant

24 Jun 2025

Christopher

Small room, basic but clean, with decent shower. They somehow only managed to book me in for 1 night even though my reservation was for 4, a fact I only discovered when the cleaning staff came to change the room and were surprised that I was still there! Didn't have the breakfast, but the free coffee in the lobby was a plus.

Leisure Self

8/10

Excellent

24 Jun 2025

Richard

Nice, small, cheap room.

Business Self

8/10

Excellent

22 Jun 2025

ALBERTO

It is a interesting building, quite big, so that it is easy to get lost looking for your room on each floor. Nice finishing materials and quite small but comfortable rooms with private bathroom.

Leisure Self

10/10

Exceptional

20 Apr 2025

Neha Nidhi

Nice area and good hotel

Leisure Self

6/10

Pleasant

28 Mar 2025

Valerie

The hotel staff were very friendly and helpful. The buffet breakfast was excellent with a great range of choices of breakfast food. The freely available water, tea and coffee was great.

Unfortunately, myself and several of my travelling companions experience problems with plug sockets that did not work and sometimes no WiFi was available.

Leisure Friends

6/10

Pleasant

23 Mar 2025

Nicola

Expensive

Expensive for what it was.
Would be OK if the priced matched the room but it didn't, was expensive for what it was.
No remote for TV, got remote but tv still didn't work. Bedside light didn't work and cleanliness issues.
Room smaller than a standard uk prisoner cell. Can't begin to describe how small. Again if priced matched that would be OK but it didn't l luckily I was only on a short layover.

Self

8/10

Excellent

21 Mar 2025

Erica

Everyone was friendly and helpful. Breakfast had great options. All areas very very clean.
Location was convenient, walkable to everywhere, ans safe.

Leisure

10/10

Exceptional

10 Mar 2025

Claire

Overall a great hotel.

This hotel is great for a cheaper hotel option. Rooms are on the smaller side but the room was clean and the bathroom modern and tidy. Great location. Close to all the tour pick up/drop off locations. Overall a great stay for the price.

Self

8/10

Excellent

23 Feb 2025

Margarita

Excellent location, comfortable room and bathroom, delicious breakfast, very friendly breakfast staff. But the reception staff was very bad. Not at all friendly or helpful, they seem tired and without any interest in their work. A shame, because it is a very good hotel.

Self

10/10

Exceptional

21 Feb 2025

Yin May

Pros: Location was 1 street behind main shopping street and around 5mins walk to nearest bus stops. Room was clean with heating, although windows allowed cold air to pass through. My friend found it cold but I thought it was ok under the duvet. Basic amenities included (towels, hair dryer, shampoo body wash). Staff was friendly and accommodating (we had to ask for new hair dryer and top-up of shampoo). Cons: room would be small for extended stay, but was ok for 3 days. If you visit in winter, please get shoes with ice grip! Many people were slipping everywhere. I had to take long detours just to avoid icy sidewalks.

Leisure Friends

8/10

Excellent

17 Feb 2025

Steve

First of all the hotel staff location etc are absolutely fine however you can’t get over the elephant in the room or more to the point the size of the rooms. The phrase you couldn’t swing a cat in here was made for this hotel the rooms are tiny. There’s no where to put your clothes to we ended up living out of the suitcase and using a floordrobe. You have climb over your partner to get out of bed and there are literally no facilities in the room at all. As I said the hotels fine but be prepared to spend your trip in what seems like a prison cell.

Leisure Partner

4/10

Poor

11 Feb 2025

DANIEL

Very small room.

Leisure Partner

4/10

Poor

11 Feb 2025

DANIEL

\"Double-Room\" was extremely small. Even for just 2 people.

Leisure Partner

4/10

Poor

11 Feb 2025

DANIEL

Travelocity photos do not adequately demonstrate what a terribly small room the \"double room\" actually is. It was VERY small and tight. Access to the bed from one side. Very hard to get in and out of the bed on the inside spot.

Leisure Partner

8/10

Excellent

08 Feb 2025

Rachel

Stay was good but no laundry

Stay was fine, but note there is no laundry facilities despite being listed as an amenity on hotels.com

Partner

4/10

Poor

05 Feb 2025

Vibhati

Good location but very small, uncomfortable and basic facilities. The whole hotel could do with an upgrade. Multiple issues in the bathroom and general ventilation too.

Leisure

8/10

Excellent

02 Feb 2025

Sarah

Basic but central, i had a single room and it was a little soul detroying but did what was needed!

Leisure Self

8/10

Excellent

01 Feb 2025

Pia

Overall, it’s been a pleasant experience

10/10

Exceptional

26 Jan 2025

Tracey

Good hotel but budget sized rooms.

This was a one night stay until our other hotel, on the docks, was available the next day. It's a great little hotel for all the basics - the beds were comfortable, breakfast was good, water was hot and everything was clean. The location is really good and just a few minutes walk to the docks (but not the water and mountain view I was looking for). The room is small and for a couple you wouldn't really spend time in it rather than sleeping, because of its size, but there is a communal room downstairs with large TV and tea/coffee is always available there as well.

Friends_and_family Family

10/10

Exceptional

18 Jan 2025

Verified traveler

The hotel has a good location, very near to relevant places if you're going as tourist. The bed is quite small for two people but it's good enough to spend couple of nights there

Partner

4/10

Poor

07 Jan 2025

Sreya

No

4/10

Poor

07 Jan 2025

Nathan

Room is tiny, not suitable for anything other than a short stay and also has no amenities (kettle etc). Staff are generally unfriendly. Room and hotel was clean

Leisure Partner

10/10

Exceptional

07 Jan 2025

Brian

Great value and location

Leisure Friends

6/10

Pleasant

03 Jan 2025

Ashley

It was fine, the bed was comfortable. The room was tiny and had no circulation however so we had to have the window open to get some sleep which of course then would make the room very cold after a while lol. The staff I'm a bit mixed on. Some of the staff were very friendly, but some of the younger staff were incredibly unprofessional. A couple of the younger ones were loudly on phone calls having inappropriate conversations, again, very loudly lol.

The room is smaller than one could imagine until you're in it.

Breakfast was pretty good.

Overall it was an okay stay, but I would not stay here again if there were other options available.

Leisure Partner

6/10

Pleasant

02 Jan 2025

Julie Catherine

On arrival at th smarthotel it was easy to check-in and find our room, room was very small, bed right up to the wall at side and end but was comfortable only one pillow each and quilt didn't cover the bed so luckily there was two. Bathroom was adequate
Breakfast had a good selection of cooked and cold foods but if you've not booked through hotels own website its not included and costs around £14 per head, on our visit we were on the fourth floor and unfortunately the second day we were there the lift broke and was not fixed two days later when we left which ment we had to drag our bags down 4 flights of stairs
Overall though its a nice hotel in a good location a short walk to shops and harbour.

Leisure Partner

8/10

Excellent

09 Dec 2024

Tanisha

Our room was very small. Comfortable bed. Good location.

Leisure Partner

10/10

Exceptional

02 Dec 2024

Glenn

Its a cheap and cheerful hotel which is close to the main attraction/tour pickups in Tromsø. The room was very basic and by no way, a luxury hotel (hotel is not claiming this). You get a bed, small desk and a bathroom. Would reccomend if you are visting for a couple of days and happy to accept a small basic room. Money saved can be spent on the expensive tours! Overall, would stay again!

Leisure Partner

10/10

Exceptional

27 Nov 2024

Anabella

Near city center. Good rooms, heated.

Leisure Self

10/10

Exceptional

25 Nov 2024

David

Great for a short break

The place was basic, but good. Everything worked andcwas clean. Great shower. Great breakfast and lovely staff

Partner

10/10

Exceptional

23 Nov 2024

john

Great for us

Leisure

8/10

Excellent

19 Nov 2024

Verified traveler

Great location. Clean, quiet and comfy.

8/10

Excellent

01 Nov 2024

Daniel Richard

Great location for a few days in Tromso. Walking distance to the main shopping street (just a couple of mins) and the harbour and bridge are close by. This was the main plus for us.
Rooms are clean and modern and the hotel feels safe.
Airport shuttle bus just a few minute walk so access was easy.
Reception staff helpful and you can get food on site if you want it.
Overall, very happy with our stay and would recommend

Leisure Partner

10/10

Exceptional

11 Oct 2024

MARIA

Excelente opción, pequeño, confortable, buena limpieza y se camina fácilmente a todos los puntos turísticos

Leisure Family

10/10

Exceptional

24 Aug 2024

Patsy

Room was tiny but perfectly clean and efficient, and had everything I needed for my stay. Bedding was good. Staff was helpful and courteous. Breakfast choices were good. Walking distance to restaurants and downtown center. Felt safe in the neighborhood.

Leisure Self

10/10

Exceptional

21 Aug 2024

Claire

Centrally located hotel in Tromso, close to good restaurants. The staff and property were as good as expected

Leisure Self

10/10

Exceptional

24 Jun 2024

Keith

It's the Smart choice

Brilliant stay. Friendly staff make you feel welcome, and while rooms are compact the communal space downstairs means you've always got somewhere to relax. The breakfast is outstanding and may mean you don't need lunch. Would definitely stay in again

Partner

10/10

Exceptional

23 Jun 2024

Wayne

Great little hotel

Everything went smoothly. Room was small, but as expected. Comfortable bed and very clean bathroom.

I made use of the free tea and coffee available

Location, great, just a couple of blocks for the main street

Self

10/10

Exceptional

02 Apr 2024

Verified traveler

Simple Stay in Tromso

Nice budget priced hotel. It was small, but clean and had all the necessities. Close to town as well which was great.

Self

8/10

Excellent

22 Mar 2024

Thomas

Basic, warm, functional.

This is the basic Smart Hotel style. No frills, quite a lot of concrete, but clean, warm, good shower etc. The rooms are small and quite tight, but the bed is good. The breakfast was excellent, and I like that there were notices trying to get people not to waste food. The service was ok, I found the reception staff slightly reluctant to help and not very forthcoming which was a shame. No parking - you have to find the big underground car park. I didn't find it at first - the directions from the receptionist were not clear and ended up in a tiny, tight carpark where I scraped my car. Not the receptionist's fault, but better more helpful directions would have put me in a better place. Find the big one and stay safe!

Friends_and_family Friends

10/10

Exceptional

04 Feb 2024

Maria

Very nice hotel. Good location. Friendly staff. Good breakfast. Rooms are small but nice and comfortable

Leisure Partner

10/10

Exceptional

28 Jan 2024

David

Staff were very helpful and nice.

Leisure Self

10/10

Exceptional

03 Jan 2024

Jeffrey

The room is v cosy and is value for money.

Leisure Family

8/10

Excellent

12 Nov 2023

Jacek

In general OK. Very good and helpful staff.
Malfunction of the night lamp.

Business Self

10/10

Exceptional

14 Oct 2023

Verified traveler

Great stay

It was a good stay. Good location. Easy check in. We came early. So, they allowed us to store luggage for free. Everything was great. Wish we had stayed for long

Partner

10/10

Exceptional

22 Sep 2023

ESNALDO

Nice place and breakfast

Leisure Self

8/10

Excellent

28 Aug 2023

jacky

Very convenient to shopping, dinning, airport and cruise port. Good breakfast service.

Leisure Family

6/10

Pleasant

25 Aug 2023

FARIBORZ

The rooms are too small and they only have double beds so two individuals cannot sleep on the same bed. I slept on the floor. Not very comfortable. The door handle was broken and we couldn’t get in so they gave us another room and we had to move all of our items. Parking is sparse and very expensive.

Leisure Friends

10/10

Exceptional

15 Aug 2023

Andrea C

The breakfast was amazing The bed was very nice. The shower was great

Leisure

8/10

Excellent

20 Jun 2023

Stephen

Great compact hotel!

Comfortable bed. Small room, but very adequate. Nice clean bathroom, and well designed.
Stored luggage for free before we could check-in.
Staff were OK and helpful when asked.
Would stay here again.

Partner

10/10

Exceptional

13 Jun 2023

Arran

The room is basic and small but very clean. The breakfast buffet is wonderful, ample and fresh, including the bread!

Leisure

6/10

Pleasant

07 May 2023

Ashleigh

Everything was fine except the extra blanket I pulled out from the drawer below the bed and it had BED BUGS… not cool

Leisure Friends

10/10

Exceptional

27 Mar 2023

Adele

The only thing about the hotel is walking up that hill with ice and snow on the ground. It was hard..especially if you had a suitcase. Other than that I was very pleased with my stay and will stay there again.

Leisure Self

2/10

Poor

11 Mar 2023

Pierremiah

I think it's better to list the things:
1. Good breakfast
2. The \"tourist expert\" had a horrible attitude and after not helping me, cut into the conversation I was having with the nice receptionist and told me not to be picky and I can sleep on my suitcase
3. When we walked into the room, we could barely take our shoes off because it was SUPER TINY!
4. The shower doesn't drain the water and floods the bathroom
5. There was a bad mildew smell in the bathroom
6. Luggage storage is always a plus
7. Most of the staff was friendly
8. Good location

Leisure Partner

10/10

Exceptional

17 Feb 2023

Tina

Loved my little room. Missing the excellent breakfast buffet already! Really liked that i coud bring food in and eat in the dinning area. Very friendly, helpful staff on the reception.

Self

10/10

Exceptional

14 Feb 2023

Simon

Perfect for a solo traveler like I was. Rooms were clean and functional. Hotel provided free coffee and water which was a bonus. Would recommend

Self

6/10

Pleasant

18 Jan 2023

James B

Overall, this is exactly what they are going for. It's a bit Spartan. They want to appeal to those who will be out doing things rather than hanging out in the room, which I love. It is a fine value, in a super-interesting city!
That said, if you are at all sensitive to street sounds, everyday noises (footsteps/ doors opening and closing, etc), consider other options.

Business_and_leisure Self

10/10

Exceptional

01 Jan 2023

Scott

Front desk staff were friendly and helpful.

Leisure Partner

10/10

Exceptional

11 Dec 2022

Jessica

Lovely property. Super clean modern rooms and very comfortable bed. The rooms are small but you are in Tromso for the outdoor activities, not to stay in a room. This hotel is an amazing value for the money. Very friendly helpful staff.

Leisure Friends

8/10

Excellent

11 Sep 2022

William

Clean&Quiet Room0

Clean quiet room . Very good breakfast. Great location. Saff all spoke English .
Negatives; window would not open, nothing to stand on after shower

4/10

Poor

01 Jul 2022

Saniya Mukram

Room Size is very small & uncomfortable.

8/10

Excellent

01 May 2022

Doug

A simple but clean and comfortable place to stay. Well located, walking distance to everything.

Self

10/10

Exceptional

30 Apr 2022

Roy

Arctic Circle… BAM

Leisure Friends

8/10

Excellent

11 Apr 2022

Felicia

Good little stay

A little small but I liked how close it was to everything. The bed was comfy and breakfast was good. Would recommend to friends.

Partner

10/10

Exceptional

05 Apr 2022

Verified traveler

Convenient, comfy hotel

Comfy, clean, and convenient stay in Tromso. Self check in and checkout were very convenient. Close to a lot of the tours and the main street. Would stay again!

Self

8/10

Excellent

21 Mar 2022

richard

Small room clean hotel very central

Clean hotel in central area . Small room . Expensive off site car park

Self