El Mouradi Palace Hotel for family & couples only

Tunisia , Port El Kantaoui-Sousse
SOUSSE, Zone Touristique El Kantaoui
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100 reviews shown

10/10

Exceptional

19 Jan 2026

Mariam

Amazing stay at El Mouradi Palace, Sousse! Stayed Jan 2–18 for my honeymoon and a small party—everything was perfect. Great staff, highly trained managers, excellent security, beautiful rooms, and the food was outstanding (very experienced chef team). I’ve stayed in many 5-star hotels worldwide, but this one is special. Recommend Full Board—the food is amazing. Thanks to Mr. Sahbe (Duty Manager) for his kindness and hospitality.

Family

10/10

Exceptional

19 Jan 2026

Khaled

If you’re looking for a hotel in Tunisia that can truly handle honeymoon, birthday parties, family gatherings, or events, El Mouradi Palace in Sousse is a perfect choice. I stayed January 2–17, and the level of service impressed me from day one.
The team is outstanding—professional staff, highly trained managers, and a welcoming attitude everywhere. The food was excellent throughout my stay, with a chef team that clearly knows what they’re doing—fresh, flavorful, and consistently high quality. Rooms were very nice, and the security is excellent, which added a lot of comfort and peace of mind.
I’ve stayed in many 5-star hotels across different countries, but this hotel offers something different: strong management, great people, great food, and a memorable atmosphere. I hosted a small party there and spent my honeymoon at the hotel, and I’m very grateful for how well everything was handled.
Thank you to every employee who works there—and a special thank-you to Mr. Sahbe (Duty Manager) for his hospitality and kindness.
Tip: Book Full Board—the food is amazing.

Family

10/10

Exceptional

19 Jan 2026

Khaled

El Mouradi Palace in Sousse is truly something special. I stayed January 2–17 and had an unforgettable experience. The staff are amazing, the managers are highly trained, and the service feels like real 5-star hospitality. The food was outstanding—clearly handled by a very experienced chef, and every dish was delicious. The rooms were very nice, and security was perfect.
I’ve stayed in many 5-star hotels in different countries, but this hotel is different in the best way. I celebrated a small party here and also spent my honeymoon at the hotel—everything was handled beautifully.
Highly recommended for honeymoon, birthdays, family meetings, and any event. My advice: book Full Board—the food is amazing. Special thanks to Mr. Sahbe (Duty Manager) for his hospitality and kindness.

Khaled Salem

Business_and_leisure Family

2/10

Poor

18 Dec 2025

Mohammad

Had a tribble stay there... everything was so poor.

Leisure Family

4/10

Poor

09 Nov 2025

Amanda Wagner

The hotel is ok. Most days no clean towels on the room and cleaning was to the bare minimum on the room. No accommodation for gluten and lactose intolerance at the restaurant. Extremely crowded and super noisy. Some staff super nice but others not so much. Wouldn't stay again.

Leisure Family

10/10

Exceptional

30 Aug 2025

Housseyn

Friendly stuff ,delicious food

Leisure Family

10/10

Exceptional

22 Aug 2025

Aya

Top!

It was an Amazing hotel! The people working there are so kind and helpful. I 100% recommend it !!

Friends_and_family Friends

8/10

Excellent

10 Jul 2025

Ramzi

Ambiance et vue

10/10

Exceptional

28 Apr 2025

ouajdi

Good 👍

10/10

Exceptional

03 Jan 2025

Verified traveler

Recommend

My stay was really enjoyable. All the staff were nice apart from the housekeeping who never cleaned our room even when we put the sign the most they did was supply toilet roll. Never cleaned the floor or picked up the wet towel or vacuumed. It got so bad that we have roaches in the room and had to change rooms. But other than that the stay was brilliant. The staff in the restaurants, bar and animations staff were all friendly and polite.

Partner

8/10

Excellent

30 Nov 2024

djassem

The place was good and the staff also, they are trying their best to keep you happy. What i didn’t like about the place is the Standard rooms are horrible, the furnitures look so old and the beds as well. If you are planning to stay there place get Superior Room and you will like it …

Family

2/10

Poor

26 Nov 2024

Ali

Deserves 2 stars they have to remodel all the rooms at least

Business_and_leisure Family

10/10

Exceptional

12 Aug 2024

Stephen

Nice resort to stay.

Leisure Friends

6/10

Pleasant

30 Jul 2024

Foued

N/A

Leisure

2/10

Poor

22 Jul 2024

Ebtihal

The worst hotel I’ve ever been to! The staff were sooo rude and mean during the check-in and parking! Never again

Self

2/10

Poor

29 May 2024

Ehab

I decided to cancel the booking and they didn't respect my wishes. I paid money and I'm not happy with it.

Leisure Friends

10/10

Exceptional

23 May 2024

Ashley

Fell in LOVE with this place. From the moment I walked in, the front desk staff were friendly and extremely helpful in getting everything ready.

Room was beautiful, everything was spotless. I personally got the “full board” option which included food and the buffet was fantastic. Will definitely stay here again.

Thank you to such a great group of people!

Leisure

2/10

Poor

12 May 2024

Alexandre

Séjour horrible a fuir

Les moquettes étaient sales
Douches sales avec des cafards
Téléphone ne fonctionne pas donc impossible d’appeler la réception
Ils ne changent pas les draps pendant 4 jours
Aucune bouteille D’eau à disposition même pas au mini bar on peut s’étouffer dans la nuit et mourir si on a pas prévu le coup.
Qualités produits shampoing etc horrible
Autour de la piscine vous pouvez avoir une insolation avant qu’un serveur vienne vous prendre une commande

Travaux pendant votre séjour avec le peintre qui rentre dans votre chambre

Friends_and_family Family

10/10

Exceptional

22 Apr 2024

Onur Bedirhan

Perfect as always

Business_and_leisure Friends

10/10

Exceptional

12 Apr 2024

Mercy

Staff, and neatest

Business_and_leisure

10/10

Exceptional

04 Apr 2024

Mercy

Staff was friendly and very helpful

Business_and_leisure Partner

10/10

Exceptional

23 Mar 2024

Onur Bedirhan

Good

10/10

Exceptional

27 Jan 2024

Adam

We enjoyed our stay at the hotel the rooms were nice the food was excellent and I would like to thank both Beyrem and Fateh for their hospitality and for going the extra mile. we will definitely return soon.

Leisure Family

2/10

Poor

28 Nov 2023

Tarek

This is not a 5 star hotel. The rooms are average. No fridge, no room service. No water or making tea facilities. I asked reception in the evening for water , coffee or tea. The answer was no room service or been able supply me with anything.

Leisure Friends

10/10

Exceptional

05 Oct 2023

Mrs kiarina ann

Loved our stay here.stay was so lovely too couldn’t do enough for us.
Food was fab
Will definitely be back next time in Tunisia
Thank you

10/10

Exceptional

12 Jul 2023

Gemma

Good vibes

Leisure Partner

4/10

Poor

26 Mar 2023

Mohamed

Noises

Self

2/10

Poor

23 Mar 2023

Elie

Never would I stay at the place again, and will never recommend it. Had a minor problem with the reservation, I was given cold shoulder and told I have pay for another room to upgrade an oversight, 1 guest to 2. I was on the phone with Hotels and was told to vacate the counter. I was treated with hostility rather than hospitality. The room was at 110 degrees and couldn’t lower down the heat. Another thing next day they chose to mop the floors during the busy breakfast time. I had to go up and stairs to get to breakfast area.

Business

8/10

Excellent

12 Jan 2023

Nizar

Excellent for family stay

Best customer service I experienced in Tunisia, overall everything went well. It's a pity that the room was not clean when we arrived. Otherwise I would recommend it.

Friends_and_family Family

8/10

Excellent

18 Dec 2022

Imen

It was confortable

Leisure Family_with_children

8/10

Excellent

23 Sep 2022

Salah

Good service good food friendly i was happy i love to go back again

Partner

2/10

Poor

14 Sep 2022

Ameer

تجربة سيئه

اقامة سيئة كثير الاستقبال غير متعاونين تم استلام الغرف ساعه 3والنصف وفوق هذا الشي اسلوبهم غير جيد والغرف لاتحتوي على سائل استحمام وسخه ومافي مناديل حمام مصيبة نفسي اصحى من هذا الكابوس ربي لايتكرر هذا الفندق كنت ارغب بالبقاء اكثر من يوم غيرت خطة السفر بسبب الفندق اضيف انه المطعم مزدحم سكروا الباب عشان الناس ماتدخل والله شعرت بالاهانه فندق تحت الصفر ا

Friends_and_family Friends

8/10

Excellent

25 Aug 2022

Alexander

The staff was fantastic, always eager to assist. The rooms are older and could use a bit of updating. The food was fairly good, our family was able to find something to eat that was different or interesting to us each day over the 3 days we stayed. Overall, if your expectations are for a fancy new resort you will be disappointed, but if you are looking for a few days of rest and we felt this hotel was decent value for money.

Leisure Family_with_children

2/10

Poor

21 Aug 2022

Aymen

I was the worst experience I never had in my life during a stay in a hotel.

The rooms that we booked have nothing, absolutely nothing to do with the pictures provided, I was shocked when I discovered the rooms.

we were there only for one night (thank God), for my sister's wedding, and we were ready to go home at 3 am and not go back to the hotel, if we didn't have 2 kids, I would have not even spend minute there
There was dust in the room, it smelled bad, and there was rust in the bathroom !! this supposed to be a 5 star hotel !!! it is not even worth 1 star !!

Leisure Family_with_children

2/10

Poor

10 Aug 2022

Houda Ben

Room condition was extremely poor

4/10

Poor

01 Aug 2022

Seema

The staff was friendly but the area around the rooms is nice and clean, but the rooms are old and lack amenities. No WiFi available. I was disappointed and the rooms seem neglected.

Leisure Family

10/10

Exceptional

12 Jun 2022

Melika

Property needs renovation. Excellent staff .

Leisure

10/10

Exceptional

12 May 2022

Bassam Salim

Friendly staff very helpful

Leisure Family

10/10

Exceptional

05 May 2022

David

Great value.

Although a little tired after what I assume was a long closure, this hotel represents excellent value. Food was quite good and they replaced my non working fridge without quibble. Lovely bath to soak in with piping hot water.

Self

6/10

Pleasant

27 Jun 2021

Verified traveler

The staff or the crew of the hotel didn't give the same services and attention to the tunisians visitors like other nationalities even if the Tunisians clients reserves from other countries.

Leisure Friends

4/10

Poor

10 Jan 2021

JEAN PIERRE

The food whas very, very bad , and the service also poorly done

Friends_and_family Family

10/10

Exceptional

31 Dec 2020

Verified traveler

Excellent service, accommodation was incredible, facilities was great for different support person or group, tennis courts was a great help to practice

Friends_and_family Family

10/10

Exceptional

23 Jul 2020

Dahmani

Amazing place to be.clean rooms.pool.ur feet in the water

Friends_and_family Partner

10/10

Exceptional

22 Feb 2020

Omar

Tourism

Really good customer service
Amazing location

Friends_and_family Friends

6/10

Pleasant

18 Nov 2019

Miriam

The place was ok but you could tell it was ready to close for the season. The frint desk staff where not very friendly

Friends_and_family Friends

6/10

Pleasant

03 Nov 2019

Verified traveler

The staff kept the property clean but it was very undated, fridge in the room didn’t work and was yellow inside, sockets didn’t work, shower water ran down side and flooded floor, only 1 lift as 1 didn’t work, big box tv, very old fashioned room, no way a 5* hotel, maybe a 3*
Late checking us in as room wasn’t ready
Overall very disappointing and wouldn’t stay again

Leisure Family

10/10

Exceptional

06 Sep 2019

Verified traveler

Nice and clean top standard well done, peapol very friendly best hotel

Friends_and_family Family_with_children

8/10

Excellent

02 Sep 2019

Pucina

We booked this hotel last minute the day of for 3 nights, they seem to have trouble receiving last minute bookings but they still accomodated us. The Hotel carpeting is disgusting and the fist rooms they have us were awful. We switched into 1 big room for our family the following day. Same issue, carpeting just nasty throughout hallways and rooms. The owner of this hotel is pocketing all this cash (likely land is paid off and very little taxes) and do the absolute bare minimum upgrades, probably paying his staff next to nothing and seemingly making them sleep there.
The staff was amazing. I cant say there was even 1 person with a sour face. They were all so super nice and friendly, from the front desk to the maids to thr beach life guards.
I probably wont come again unless they rip out those 30yr old carpets.

Friends_and_family Family_with_children

4/10

Poor

26 Aug 2019

Verified traveler

I been two nights with my family food was ok but every day it was the same menu clearness was ok The cleanest team was very disappointed I asked them about towel which I should found in my bath she was telling I will try to found for you one or two towels !at the end after two days she bring two small towel the reason I’m going outside to buy one big
Plus they give the room if you know someone there or they know you for me it’s bad experience with elmouradi palace

Leisure Family

6/10

Pleasant

14 Aug 2019

150

Cleanless and service has to be improved. They have provided my room @15:30

Leisure Family_with_children

10/10

Exceptional

12 Jul 2019

Verified traveler

Clean, convenient, and adorable place for a vacation. Definitely will go back to this hotel.

Business

4/10

Poor

11 Jul 2019

Verified traveler

expedia service was very mediocre. They did not provide the required information for me to make the appropriate decision.

Leisure

4/10

Poor

17 Jun 2019

Mohamed Zouhaier

Worst service and worst check in experience ever

At the check in I had to wait for 30 minutes because they could not find the reservation. Then after getting in the room they called me and ask me to return to the reception because I had the wrong band. No one is helping. No service at the pool. I had to wait 10 minutes to get a towel for the pool, and like 20 mins to give it back(no one was there) the internet in the room is not working.It is the worst hotel I have ever visited with 5 stars rating.

Family

6/10

Pleasant

07 Jun 2019

Verified traveler

Check in took almost 30 minutes. Unacceptable.
Nice facilities, room was great.

Leisure Family_with_children

10/10

Exceptional

20 May 2019

Elaine

Fantastic Family Time

We, as a family, love the hotel. The staff are fantastic and kindness itself.

My niece 3 loves the swimming pool - we just can’t get her out!,,

Food is really good. Simply cannot find fault and recommend without any reservation.

Family

10/10

Exceptional

18 Feb 2019

Malek

Very good place, they asked us to pay local tax, thought we have paid 2 taxes on Expedia booking, so it’s extra money they should have taken, but the place is very good

Leisure Partner

6/10

Pleasant

21 Dec 2018

Verified traveler

It is a nice place
I stayed 3 nights
BUT
No potable water
No coffee
No tea
In the room

Business Self

8/10

Excellent

04 Jul 2018

Elaine

Another Great Time had by All.

As always it’s like going to your friends house, from the welcoming smiles at security to the your warm welcome at reception, you know you’re in for a great time. Animation make sure there is plenty going on throughout the day for all the family. Food is fab, wide range to suit all tastes. Looking forward to my next visit. Xx

4/10

Poor

18 Sep 2017

achraf

It is not a 5 star

Starting from the main entrance the security was rude by asking this question : where are you going!?? , then the receptionist is not well trained he doesn't know how to find my reservation and then the bellboy was doing things awaiting for tips and when we are going to the room he did not even say one word only joking with colleagues like the housekeeper who let us wainting the lift and he gave to himself the priority to go first and during the checkout no one asked us about our experience , so shame

10/10

Exceptional

08 Feb 2017

Verified traveler

Very nice stay.

The service was excellent and I would recommend this hotel highly.

10/10

Exceptional

16 Nov 2016

Elaine

Another Lovely Visit

Love the hotel. Staff is so nice. You cannot buy this kind of customer service with money.

10/10

Exceptional

27 Oct 2016

ROCHDI

The best of the best!❤️❤️❤️

Great hotel! I highly recommend it!

Partner

2/10

Poor

08 Aug 2016

maado

5 stars 20 years ago

One of the worst place that I have visited in my life , too old building, everything's insight is very old, this a 3 stars hotel, even 3 are a lot, I have visited many 3 stars in NorthAmerica and all of them were ten time better than this hotel. Guys don'the throughout your mony.

8/10

Excellent

24 Apr 2016

Verified traveler

Good hotel for the price. Above the standards of Tunisian hotels in the surrounding areas.
The security guy did not let me in before showing a copy of confirmed reservation! I never seen this anywhere else in the world!

8/10

Excellent

05 Apr 2016

Verified traveler

father stay

father said positive stay

Family

10/10

Exceptional

22 Dec 2015

Elaine

A Great Find

Loved my stay - security excellent. Food was really good. Reception staff very helpful. The staff were all very professional in their dress and demeanour. Highly recommend.

Family

8/10

Excellent

20 Sep 2015

Lola

Friendly staffs nothing was too much for them to do for me. Great view to the swimming pool with personal balcony but it's a shame it wasn't by the beach.
The carpet and the bathtub need updating but overall a good size room very nice. Also night entertainment and nice decor. Well equipped with gym, sauna and massage etc.

2/10

Poor

09 Jun 2015

Yacoub

hotel from space

I was so dissappointed with the service I received at this hotel across the board starting with the reception to the room including the service in the restaurant.
this hotel should be three stars and not five.

Partner

10/10

Exceptional

05 Jun 2015

Susan

Brilllllllllllllliant

Womderful as always

Partner

10/10

Exceptional

03 Jun 2015

Kelly

you gonna like tunisa

i like the hotel and tunisia so much

Family

2/10

Poor

26 May 2015

haddad kaies

Dirty and boring ...

I give this hotel 0 stars !!!!! It's so boring and rooms are dirty ,very old carpet ,tv is from 1975 !!! ....at the disco there is no waiters !! Rude bartender !! .. At night it's dark they turn off all the lights ,even the reception was completely dark ..you can't even see where you walking ...I don't recommend it to anyone ...stay away

8/10

Excellent

26 Mar 2015

MohamedS

Happy in Tunisia

Our stay was good over-all. We asked for a large bed and we got two twin beds.

While most folks were service oriented especially the women. We were tired and waited 2.5 hours before we could access our rooms. In most 5 star hotels, your needs will be taken care of.
Tunisia has ways to go when it comes to service to catch up to the visitors who have high expectations.

It should be stated however that Tunisians were very friendly and went out if their way to welcome tourists from abroad.

Family

6/10

Pleasant

19 Oct 2014

Verified traveler

El Mouradi palace

It was Less comfort than what I have expected.

4/10

Poor

02 Oct 2014

Jack

Disappointment at El Mouradi

Generally none of the staff is service minded. For example, when I asked for schedule of the train back to Tunis, the staff told me that I could check it online. Going the extra mile means checking it for me and then giving me the information. Most of the staff do not speak English and would not attempt to communicate. The place is generally not clean and has a smell. The food is very limited in selection.

2/10

Poor

28 Jun 2013

Verified traveler

el mouradi palace

Hotel staff not friendly,need to call 3x and wait 1hour to get air-conditioner repaired.roof leaking.after cleaner took dirty towel,need to wait 2hours to get clean towel everyday.

10/10

Exceptional

30 Sep 2012

Verified traveler

It was a very lovley hotel. I would definatly come back to stay!

Family

10/10

Exceptional

19 Oct 2011

shams

clean all round

the hotel was very good and clean, easily accessable to local supermarket, taxi to the town centre is only 4 dinar about £2.00 the staff at the reception are good and friendly some of the reception people are pain in the butt and have no respect for the guest and are rude.

8/10

Excellent

21 Jul 2009

Joseph

Fair Price Hotel

Nice Staff, Beach was a little dirty and too crowded. The hotel was nice and the staff friendly. Hammamet is much nicer than Sousse.

6/10

Pleasant

12 Jun 2009

Value for money

The hotel is conveniently close to the beach, local shops and cafes. The rooms are large and clean. The beds are quite comfortable. Far from being 5 stars (foremost the level of service is rather low, although the personnel is trying to be helpful), but with their prices it is value for money.

6/10

Pleasant

26 Apr 2009

John

Good facilities, but poor service and needs refurbishing

The hotel is certainly not five star by UK standards. The rooms are in need of rennovation, but are reasonably sized. I would describe the rooms as three star (by UK standards). The general decor of the hotel is tired. The leisure facilities at the hotel were very good. The outdoor pool was large (if a little cold in April) and the indoor pool was well maintained and warm (31C in April). The tennis courts looked good. What really lets this hotel down is its service though. We were originally given a room with twin beds (rather than a double as requested) without a working shower. The reception staff we extremely unhelpful and unfriendly, and only when we threatened to change hotel did they offer us another room. The breakfast serving staff were also very rude. Given the range of leisure facilities available, this hotel is quite good value, but don't expect too much from the rooms or the service!

10/10

Exceptional

13 Feb 2026

elmahdi

Excellent hotel

Friends_and_family Family

2/10

Poor

26 Nov 2025

Bassem

Une arnaque

Expedia te fait payer la chambre single
A l'hotel on te refuse car on n'accepte que les familles

10/10

Exceptional

15 Nov 2025

Rania

J’étais satisfaite de mon séjour , très belle vue chambre confortable stuff accueillant et un grand merci au réceptionniste Tayeb qui nous a accueilli le 1er jour il était très gentil et la femme de chambre aussi
Et au serveur qui nous servais tout les soirs dmg j’ai pas eu son nom Tout le monde est gentil je recommande l’endroit

10/10

Exceptional

07 Nov 2025

Alexandrine

Tout est à la perfection

Partner

10/10

Exceptional

28 Oct 2025

Regis

Tout est parfait le personnel accueillant la chambre au top

Self

10/10

Exceptional

25 Oct 2025

Stephen

Alles

10/10

Exceptional

13 Oct 2025

Regis

Que dire juste un séjour parfait avec que du personnel au petit soin avec vous encore merci pour ce séjour passer

Partner

10/10

Exceptional

06 Oct 2025

Regis

Hôtel au top personnel d’une gentillesse incroyable je recommande fortement

Partner

8/10

Excellent

20 Aug 2025

Sandrine

Entre les pbl de saleté et de clim qui fuit mes debuts ont ete chaotiques. Mais forte heureusement il y a un super responsable de reception qui fait tout son possible pour que les clients soient satisfait. Il est vraiment super ainsi que son equipe. La plage est sympa et bien surveillée. Je vais d’ailleurs t prolonger mon sejour

Leisure Self

10/10

Exceptional

12 Aug 2025

jouini

The food is delicious, with a great variety — truly five-star quality

Family

10/10

Exceptional

03 Jun 2025

Ahmed

Excellent service
Excellent Service de restauration
Chambre très propre avec excellente commodités

Leisure

10/10

Exceptional

17 May 2025

Ahmed

Excellent sercice

Business_and_leisure Self

8/10

Excellent

08 May 2025

Helene

Femmes de ménages excellentes desserts pâtissier très bon pizzaria très bon attention a la clientèle tres bon nourriture 3 etoiles

Leisure Self

10/10

Exceptional

04 May 2025

Hilde

Fantastisk

Partner

8/10

Excellent

01 May 2025

Helene

Femmes de chambres très travaillantes nourriture je donne 3 etoiles transport accessibles service clientèle très bien

Leisure Self

10/10

Exceptional

21 Apr 2025

Helene

Personel attentif bons animateurs excellent pâtissier

Leisure Self

8/10

Excellent

10 Apr 2025

davide

Classico grande albergo da pacchetti turistici

8/10

Excellent

09 Jan 2025

Kamel

Agr

Business Self

10/10

Exceptional

02 Nov 2024

Chaouki

Valeur sure

Séjour sympa ,personnel agréable ; chambre propre et confortable

Partner

2/10

Poor

26 Oct 2024

Haitham

Nie wieder

Das Hotel hat meiner Meinung nach nicht mal 1 Stern verdient:

Service ist terrible, nur mit Schmiergeld/Trinkgeld bekommt einen Tisch und ein Getränk.

Kühlschrank in der Minibar funktioniert nicht, nach zwei Tagen haben wir einen zweiten Kühlschrank bekommen der ebenfalls nicht funktionierte, sodass die Insulinspritzen von meinem Vater kaputt gegangen sind.
Es werden für 4 Personen nur 2 große Handtücher gebracht. Gesichtshandtücher habe ich nur beim ersten Tag gesehen sonst nicht mehr. Ich habe mich mehrfach beschwert und es hieß sie bringen mir welche, leider ohne Erfolg!
Wenn man eine Stunde vor dem Essensschluss kommt gab es an 3 Tagen gar nichts mehr an Obst.

Die Zimmer werden halbherzig gereinigt. Das Bad stinkt jedes Mal wenn man die Tür aufmacht.

Beim Frühstück gibt es Pappbecher die schnell einweichen. Gläser gibt es erst beim Mittagessen

Friends_and_family Family