Name: Orient Palace
Address: Avenu 14 Janvier, Sousse, 4051, TN

6/10

Pleasant

06 Oct 2025

Nino

Rooms are old, property needs renovation...the most annoying part is the music by the pool that travels to the rooms...the base literally shaking the walls... there are people like me who enjoy calm and silence... food selection was nit much but the food definitely good.

Leisure Self

2/10

Poor

26 Aug 2025

moezben

Old hotel deserve only 2 stars not 4 . I booked 3 rooms Rooms ( the room had broken furnitures and the door frames were rotting) In addition, inside the room the bedding and sheets were dirty with blood.
The restaurant was not monitored at all..there was no surveillance by the staff. There were many people serving the food with their hands.i forwarded this feedback to management and people on standby but there was no response. They did not provide a key for the safebox in the room either, I could not protect the valuables I had in my room.
The all in exclusive was disappointing, the drinks were served in small cups and none of the cold food was stored properly.

Leisure Family_with_children

6/10

Pleasant

08 Jun 2024

Azhar

Average hotel

Outside look was very nice and location was good also but room itself needs upgrading it has very old look and comfort is just about average not much variety in breakfast.

Friends_and_family Family

2/10

Poor

11 Aug 2023

Abdallah

The food was terrible nearly the same food everyday
Food wasn't keep it hot as should be when its served
Even coffe just warm.
It was a virus around as some children were very ill including my child with a diarrhea and fevers and could be a food poison or something to do with the pool as we heard from another costumers.
My adivice is to avoid this hotel

Leisure Family

4/10

Poor

26 May 2023

Ghad

Bad

2/10

Poor

08 Aug 2022

Mondher

Don't book this Motel

The worst stay ever
Personnel was so rude. It is a Motel and not a hotel.
Food is a disaster. I feel like robbed, not worth the price$$$ at all. Trust me I spent more than 70 nights in hotels this year and this is by far the worst among them.
I WILL NEVER RECOMMEND SUCH A MOTEL TO ANY ONE. MY ADVICE IF YOUR READING THIS. GO LOOK SOMEWHERE ELSE RIGHT Now

Partner

6/10

Pleasant

13 Jun 2022

Moez

Cute staff - Bad managers

Old management style without customer communication

Business Partner

2/10

Poor

13 Jun 2022

Nyree

Hotel is run down, needs to be remodeled, Tv didn’t work, no air conditioning, bed sheets dirty,breakfast horrible, you will be disappointed if you go to this hotel, is not a 4 star hotel this is a minus 0 star hotel, will never comeback…

Leisure Family

10/10

Exceptional

21 Jun 2019

Oscar

Pleasant stay

Good and nice hotel

Family

10/10

Exceptional

09 May 2019

Fang Fang

I made video. If I can put this video to show I do

I stayed there 2 nights. Only Internet connection was poor. Every service is good. It is very clean. Good environment especially the area, I like it very much. I have introduced this hotel to my friends.

10/10

Exceptional

03 May 2019

Verified traveler

i liked the way they welcome us ilove it reaaaly
awesome one

Business Partner

6/10

Pleasant

06 Mar 2019

Verified traveler

Reasonable priced, a bit out dated requiring more work

Leisure Partner

6/10

Pleasant

05 Sep 2018

kerry

Disappointing

The hotel is ok, in need of a lot of work.
Cleanliness has a lot to be desired. Only basics carried out on daily basis. Still dirt and hair from previous occupants, even on last day of stay.
Disappointing

Partner

4/10

Poor

13 Apr 2016

Orkhan

It was a nice hotel, years ago ...

I was surprised that the hotel don't offer alcohol drinks since last January.

The food is so so, but the fruit pie is good.

10/10

Exceptional

26 Feb 2016

FAOUZI A.

Lovely time

Everything nice but the food and the buffet very poor

Partner

10/10

Exceptional

26 Feb 2016

FAOUZI A.

Lovely time

Everything nice but the food and the buffet very poor

Partner

4/10

Poor

12 Feb 2016

Surayya

Not the best...

Partner

4/10

Poor

09 Jun 2014

Verified traveler

Not bad, but a bit dishonest

The hotel was in a nice location with a nice pool. breakfast and dinner were included but very bland. only bad part was the hotel insisted on extra money, which I was forced to pay and hotels.com was not available or helpful at all to sort this problem out.

Family

4/10

Poor

07 Jun 2014

Verified traveler

A review you don't want to miss

The pics of the hotel are very nice. The setting is great. However, don't be fooled by the good online prices. They attempt extortion at every chance. Despite our prepaid booking. They charges us a series of fees which doubled the cost of our rooms. Beware.

2/10

Poor

03 Jun 2014

Verified traveler

Dreadful in all respects

No way 5 star. Never again. Poor quality room dirty.
Air con broken. Pool dirty and beachfilthy

4/10

Poor

22 Apr 2014

Verified traveler

One word: DISAPPOINTING

P-A-T-H-E-T-I-C:
Please
Avoid
The
Hotel
Even
Though
It's
Cost-effective

NEGATIVES:
From the reception staff that doesn't even welcome you with a smile or a look and answers the phone in the middle of your question...to the OUTREAGOUS Half-board formula that DOESN'T include water in its menu (oh that's right, Tunisia isn't a country where keeping yourself hydrated is important!!)...it's just a avalanche of disappointments! I also have to mention our tentative to play table tennis....15 Dinars to rent the table and equipment...for those who don't know, you can have an amazing Couscous in the medina for that price!

POSITIVES:
The Atruim of the hotel is splendid...hence the bigger disappointment!
The restaurant staff (and its managers) are, I have to say, very reponsive to feedback and seem to have the sense of costumer service that all the others don't have... perhaps they could train them!
The price remains competitive. But DO NOT tell me that \"you get what you pay for\", because Tunisia is a beautiful country where cheap hotels often come with great service!

6/10

Pleasant

13 Aug 2013

Kym

Expensive for accommodations

Air didn't work the first night, shower head leaked all over, no do not disturb sign so we were woken up every morning by housekeeping! Old linens and towels and I do not recommend this place at all!! This is a 2 star hotel if that!

10/10

Exceptional

18 Jan 2011

Sadi

Can't wait to go back

Nice familly or for fun vacation. I will go back for next vacation for sure.

2/10

Poor

27 Oct 2024

Gery

eten heel slecht

Partner

8/10

Excellent

12 May 2024

Ridha

Il ya des traveaux dans l'hôtel trop de bruit qui sa passe minuit

2/10

Poor

20 Sep 2023

Aziza

Die Unterkunft ist runtergekommen, alles was im Zimmer ist ist beschädigt oder schmutzig, Schimmel Geruch,Hygienisch null. Wir haben 3 mal das Zimmer gewechselt und eine war schlimmer als die andere.
Dieses Hotel verdient kein Stern und der Preis ist überteuert,30€ die Nacht wäre akzeptabel
Auch die Steuer wird hier doppelt kassiert.
Anscheint kassiert der Direktor nur Geld und hat keine Interessen wie sich die Gäste wohlfühlen.
Ich möchte mein Geld zurück

Leisure Family

8/10

Excellent

17 May 2023

Mohamed

Personal och frukosten bra läge

Leisure Self

2/10

Poor

08 May 2023

Mohamed Habib

Hôtel à refaire entièrement: vieux, malpropre, non sanitaire...

2/10

Poor

28 Dec 2022

Zein

Nicht sauber...

Leisure Self

2/10

Poor

15 Aug 2022

Verified traveler

Je déconseille personnellement car insalubre

Réception très lente
Installation et hygiène déplorable
Nourriture inmageable
Boissons du all inclusive : imbuvable
Mer très sale: les égouts sont jeté dedans
Piscine trouble donc sale
Du bruit en continu
Animation : 0 pointé

Friends_and_family Family

10/10

Exceptional

10 Jul 2022

Khalida

Superbe vacance

Excellent rapport qualité/prix, 128 euros pour 3 nuits dans une chambre avec balcon vu sur la mer et piscine. Personnel très accueillant et bienveillant.
La proximité de l'hôtel en pleine ville est un gros avantage pour faire balade, resto ou achat à pied.
Pas maniaque du ménage mais ça reste propre.
Très belle expérience globalement pour un premier séjour en solo hors de France 🙂

Self

6/10

Pleasant

21 Jun 2022

Carmelo

Buono

L'hotel e molto bello, anche il personale tutto sommato sono professionale Trane il cameriere in zona piscina,ordini una cosa ti porta l'altra, prende i soldi e non porta i resto. Il cibo a buffet ma qualità prezzo. Alcool non c'è proprio in tutto l'hotel. In ogni caso io lo consiglierei a un amico...

Partner

4/10

Poor

09 Oct 2020

Verified traveler

Hôtel vêtuste et mal entretenu

Petit dejeuner du grand n importe quoi !!!! Pfff quel honte !!

Self

6/10

Pleasant

11 Aug 2020

Verified traveler

Hotel vieux et voyage bof

Là piscine est envahie par d’enfants des 16h00 jusqu’à 18h00 ils font des cours de natation (la piscine ferme à 18h00

Les chambres ne sont pas nettoyer tout les jours et les serviettes ne sont ramassées que tout les 2 jours

Le petit déjeuner n’est pas à volonté on ne peut même pas Demander un verre d’eau

L’hôtel ce fait vieux une rénovation ne serré pas de trop

Friends_and_family Friends

4/10

Poor

07 Aug 2020

ChrystelleN

Accueil Ok
Pas de wifi dans les chambres
Musique beaucoup trop forte
1 seule et chaîne en arabe pour la TV
On sent que l'Hôtel est sur l'économie ou en difficulté à cause du Covid.
Personnel de la restauration très sympathique et serviable

Business_and_leisure Self

4/10

Poor

25 Sep 2019

Verified traveler

Manque de service hôtel 99 « algérien beaucoup manque de civice chambre 1 soir pas donné selon notre réservation

Leisure Family

4/10

Poor

24 Aug 2019

Verified traveler

Not satisfied with our stay at this hotel. If you're planning to stay at this hotel, please read the following points before you make your decision!

* Stains everywhere. Stains on the walls, stains on the bed, stains on the balcony, stains on the tub.
* Leaking air conditioner. The air conditioner is located in the hall of the room and it leaks. This means that every minute 2 waterdrops fall down on you or on the carpet. The carpet is therefore always wet in the hall which leads to mold.
* The carpet is old and torn apart at various places in the room.
* During our stay the whole 3rd and 4rd level of the hotel had a technical error concerning the passes to the rooms. This means that no one had access to their rooms and everytime had to walk back to the reception to request assistence to open the room. This is especially annoying after a long day outside. The problem lasted several days.
* The (free) food in the restaurant is satisfactory, but the place is way too crowded. This means long lines for everything and leads to people cheating their way to the front of the line. The amount of people also means that there is way too much noise, mainly coming from children running everywhere.
* Much more negative points, but I've reached the word limit.

Expedia and the hotel itself mention that it is a 4 star hotel. The 4 star rating was given in 2005 - over 14 years ago! This is very misleading, because there was clearly minimal - to none maintainance done during this time.

Leisure Partner

2/10

Poor

08 Aug 2019

Verified traveler

Tous étaient horrible les chambres l'hotel tous il ne s'agit pas d'un hôtel 4* mais au contraire du 1* bas de gamme

Leisure Family

2/10

Poor

17 Jun 2019

Verified traveler

Dirty Carpet, pool early cloose

They should try to renovate the carpet from the floor. It was old, dirty and smeeling bad. The AC on the room is faling water from ceiling. The cloose the pool for private swimming class. The brekfast wasn't bad. No wifi on the room

Partner

8/10

Excellent

01 May 2019

Mokdam

Perfekt hotel mycket nöjed

8/10

Excellent

30 Apr 2019

Allan

only help.

Dont know, i just reseved for a a friend of me, she complaned That its cheper by visa than cash, i does not understand, but Then i just help her.

Family

10/10

Exceptional

15 Jan 2019

Badis

Proche de la plage,chambre propre,restzurant excellfnt

8/10

Excellent

14 Jan 2019

Verified traveler

Hübsches Hotel am Strand. Große Lobby mit vielen Sitzmöglichkeiten, nettes Personal. Zimmer sind geräumig und Standartmäßig ausgestattet.
Es hat einen kleinen innen liegenden überdachten Pool.
Die Poolanlage außen könnte aber einen neuen Anstrich vertragen.

8/10

Excellent

22 Oct 2018

Verified traveler

Très bon rapport qualité prix, par contre l’accueil n’a pas pu me prêter un fer à repasser un samedi à 19h et ajouté qu’il fallait attendre le lendemain matin.
Je suggère d’avoir un fer et une table à l’aveNir.

6/10

Pleasant

24 Sep 2018

at-ef

toll

it was a great reception and the hotel is good..the pool was nice and its near the center of the city..lots of things to do around the area

8/10

Excellent

17 Aug 2018

Abdelmonem

Hôtel accueillant et personnel assez sympa, proche de la mer

6/10

Pleasant

09 Aug 2018

Silvia

schlechtes Hotel

Das Hotel verdient unter keinen Umständen die 4 Sterne. Es ist alles schmutzig und das ganze Hotel ist sehr in die Jahre gekommen.

Partner

2/10

Poor

08 Aug 2018

Verified traveler

Nul
La restauration attente pour une table
Pour la nourriture
Nul

6/10

Pleasant

08 Jul 2018

Verified traveler

Hôtel super !
Malheureusement il y a un gros point négatif : absence de wifi dans la chambre.. J'étais obligé d'aller dans le hall de l'hôtel en bas chaque soir.. en 2018 ça c'est nul.
A part ça, l’hôtel est bien

4/10

Poor

25 Jun 2018

Julien

Je ne recommande pas et je n'y retournerai pas.

Les photos ne correspondent pas à l'état actuel de l'hôtel. Moquette abîmée, baies vitrées qui ne se ferment pas, chasse qui ne se tire pas, petit-déjeuner très limité, pas de wifi dans les chambres (j'étais au 3ème étage)... Je ne recommande pas et je n'y retournerai pas.