Name: Sousse Pearl MARRIOTT Resort & SPA
Address: Avenue Abdelhamid El Kadhi, Sousse, 4000, TN

Sousse Pearl MARRIOTT Resort & SPA

Port El Kantaoui-Sousse · Tunisia

Avenue Abdelhamid El KadhiView location

75 reviews shown

10/10

Exceptional

27 Jun 2026

Robert

Nice facility and good staff easy access to the beach.

4/10

Poor

14 Jun 2026

Hoda

Our room had a smelly bathroom and despite that we reported it several times they didn’t do anything! Also there was a strong detergent smell in the lobby as if they were have a sewage problem and tried to cover up the bad odor!

Partner

10/10

Exceptional

11 Jun 2026

Amel

This property is truly exceptional. Every detail is carefully considered to ensure guests feel well cared for from the moment they arrive. From the security staff and bellmen to the reception team, every single person I encountered was highly professional, courteous, and attentive.

What impressed me even more was seeing members of the top management team actively walking around the property to ensure that guests were being properly taken care of. Their visible presence and commitment to guest satisfaction reflect a culture of excellence that is evident throughout the entire operation.

The follow-up was equally impressive. The team consistently checked in to make sure everything was meeting expectations and promptly addressed any request or concern. This level of attentiveness made me feel genuinely valued as a guest.

The level of service is outstanding and sets a benchmark for hospitality excellence. This property is a perfect example of the standards that other hotels should aspire to in customer care and hospitality management.

I highly recommend this property. The service, customer care, food, and accommodations were all exceptional. Everything was simply perfect.
Thank you Ms. Wafa!

Family

10/10

Exceptional

01 Jun 2026

Fakher

I had an amazing stay at Sousse Pearl Marriott Resort & Spa and I would like to sincerely thank the entire team for their professionalism and warm hospitality.

A very special thank you to Wafa for her exceptional kindness and attention throughout my stay. Thanks to her, I received a wonderful room upgrade from a partial sea view room to a breathtaking full sea view room, which made my experience even more memorable. I would also like to thank Abir for her professionalism and welcoming attitude.

The beach, the swimming pool, and the overall view were absolutely beautiful. The services were excellent from beginning to end: great food, attentive staff, impeccable housekeeping service, and a very pleasant atmosphere throughout the hotel.

I highly recommend this hotel to anyone looking for a relaxing and high-end stay in Sousse. Thank you again to the entire team for such a wonderful experience.

Self

8/10

Excellent

21 May 2026

francisco a

The quality of some foods could be better. Some of them was not fresh.
Buffet Dinner in the restaurant does not worth.
Very beautiful sea view!
Comfortable and large room.

Friends_and_family Friends

2/10

Poor

22 Feb 2026

ziad

Heaters were on constently Tv did not work
Bathroom fan not working apart from that it was ok

Friends_and_family Friends

4/10

Poor

20 Dec 2025

Anis

Definitely not a 5 star marriot.
Staff seemed confused most of the time.

2/10

Poor

28 Aug 2025

Haifa

Very disappointed.
The hotel deserves 3 starts.
Breakfast wasn’t fresh, the smallest elevators that you can imagine with one of them broken.
Beach full of seaweed, no cleaned up.
So loud because it’s by the street.
45 minutes to check in.
The only two good things are the pool and the employees.

Leisure Family

8/10

Excellent

23 Aug 2025

Frédéric

Hôtel qui présente du potentiel

Chambre moyenne pour un Marriott,en dessous du standard habituel et, même si comparaison n'est pas raison, du Hilton de Monastir (qui était complet de toutes façons).
On retrouve bien le mobilier, la literie et les éléments Marriott dans la chambre
La salle de bain manque d'entretien pour un 5 étoiles ⭐️
Des moisissures sur les joints qui pourraient pourtant facilement être refaits.
Il n'y avait pas de shampooing, le flacon était vide, et je l'ai lu dans un autre commentaire donc il semble qu'ils soient coutumier du fait.
La trappe de Visite facilement accessible dans le dressing ouvert n'est pas ce qui avait été prévu à l'origine à mon avis.
La plage n'est pas nettoyée et les transats font vieillots, surtout les banquettes.

Avantagés : en plein mois d'août, l'hôtel est quasi \"vide\" (à vu de nez je dirais 50 % de sa capacité).
La climatisation fonctionne très bien et la température est bien adaptée je trouve.
Mais pour 240€ la nuit en supérieure je trouve que le rapport qualité prix n'y est pas.
En revanche le personnel est aux petits soins, on voit qu'ils ont fait des efforts à ce niveau-là.
Salutations à Mokhtar qui est adorable grâce à qui l'hôtel échappe aux 3 étoiles.

Self

10/10

Exceptional

20 Aug 2025

Samia

None

Leisure Friends

4/10

Poor

14 Aug 2025

Muhammad

This Hotel is overrated. For the amount they charge per night it’s not worth it. We booked via Expedia as all inclusive and ended up with breakfast only and upon check in asked for upgrade and told by staff we should have booked with travel agency to get all inclusive. Everything is overpriced, for example bottle of water is 8TND which you get for 1 TND across the street. Private beach is a joke, filled with locals. SPA is overbooked no time available during our 2 nights stay. All to say this place is absolutely not recommended for the price.

Leisure Partner

8/10

Excellent

30 Jun 2025

Michael

Stay was great with the exception of check in and lobby area. Check in was delayed...which was understandable considering the 100%. But....the temperature in the lobby area was very high which made the wait very uncomfortable.
Other than that, the stay was excellent!

Self

2/10

Poor

29 Jun 2025

Zeyad

For a 5-star rated hotel, this is one of the worst stays I’ve had. There were cockroaches in the room, the sink was clogged, and the shampoo and body wash were empty. The staff took so long to get back to us and didn’t address our concerns.

Leisure Friends

10/10

Exceptional

01 Apr 2025

William

Sousse gem

A really good stay in sousse the Marriot has two pools we went B&B which was excellent value for money

Friends_and_family Family

6/10

Pleasant

20 Feb 2025

David

Clean, well kept, convenient and easy.

8/10

Excellent

18 Feb 2025

Naji

Great location & staff. Room was not clean enough.

Business Self

10/10

Exceptional

21 Jan 2025

Slim

Great facility, professional staff. I stayed in this hotel multiple times never had any issue or surprises

10/10

Exceptional

21 Dec 2024

Debbie

Excellent customer service and big, comfortable room!

Leisure Family

10/10

Exceptional

05 Oct 2024

Jeonghun

Hotel is almost perfect. But outdoor swimming pool. Too many people. So i cannot ise sunbed and swimming pool allday.
That is only one of weak point

Partner

10/10

Exceptional

28 Sep 2024

Kenda

Transportation

Leisure Family

10/10

Exceptional

26 Apr 2024

Karina

Il s’agit d’un formidable hôtel ! Les gens du personnel sont extrêmement accueillants et gentils ! Les installations sont excellentes. Néanmoins, le bain tourbillon du spa est petit et n’est pas assez chaud. De plus, les saunas ne fonctionnaient pas bien. Un merci tout spécial au maître d’hôtel du restaurant italien et au serveur Saber. Ils ont été très chaleureux et aux petits soins avec nous !

Friends_and_family Family

10/10

Exceptional

18 Feb 2024

MR T

Great hotel in a great location. Excellent, friendly staff and the food was very good with a wide choice.

Friends_and_family Friends

8/10

Excellent

04 Feb 2024

Kyle

The staff and service is excellent, the views of the ocean beautiful, the pool is nice. the rooms are mediocre and the area around the hotel is a long way from anything, except the ocean.

Leisure Self

10/10

Exceptional

13 Jan 2024

Rafi

We love the hotel and the ambiance. 🤗

Partner

6/10

Pleasant

06 Jan 2024

MANUELA

Beautiful hotel but disappointing customer service

The hotel is very nice and I loved the decoration, however the customer service is not at the level of a 4 stars hotel and especially of a Marriot hotel.
I purchased 2 bedrooms of 3 people each, when we arrived at the check in counter the gentleman kept on insisting we had 3 bedrooms, I showed him the voucher which specified 2 bedrooms. He kept on insisting and told me that the rooms were already paid for so why not to use it. I said ok and I split my family in 2 people for each room.
After 30 minutes we were in the room, the reception called me to tell me that I had to pay for the 3rd room. I argued with the guy that he did confirm the 3 rooms were paid for, he admitted his mistake and he said he would have loose money from his salary if I stayed in the room and not pay for it.
We had the option to leave 1 room and put an extra bed in each room. As the kids had already use the beds I accepted to stay in the third room as I felt bad for the guy and I paid the extra 80 Usd (the room with hotels.com cost me Usd 55 so much less that what they were charging me!!!).
I told the guy that I was keeping and paying for the 3rd bedroom which he confirmed it was already paid and that in exchange he could offer a drink to compensate the mistake they did.
I went downstairs to pay for the room and have a drink.
The following morning at check out I was asked to pay for the drink!!!
I had to explain the entire story to 3 different people (also the manager) and still I had to pay for it.

Friends_and_family Family

4/10

Poor

23 Nov 2023

Belgacem

😞 bad people in reception

6/10

Pleasant

14 Jun 2023

Zaid

التكيف سيء جدا والمدينه لا تستاهل الزياره

Partner

4/10

Poor

26 May 2023

Alexander

The reception is probably the most important part of a hotel experience. If you have a poor experience there it determines whether you will return to the hotel in the future. Let's just say the check in process was extremely unprofessional and off-putting. I felt like I was checking into the El Mouradi. Horrible and disrespectful staff.

Leisure Self

8/10

Excellent

04 Apr 2023

Atef

Good stay except A/C

Well located hotel, welcoming and kind staff especially at the restaurant and at the reception, tasty food, unfortunately no Air-conditioning as per their policy it Shouldn’t be working between October and May, which doesn't make sense as in March the weather in Tunisia could be warm,

Friends_and_family Family

10/10

Exceptional

06 Mar 2023

Karim

Amazing Stay, Thank you Bessma for allowing us this fabulous and extremely relaxing stay, being as hospitable and professional as a Front Desk Manager is at the Marriott International Brand; Check in (Adel) and Check out (Karim) as smooth as a Bonvoy member should Expect. F& B with the Kindness of Executive Chef Karim, the very Yummy and flavor oriented OPUS restaurant is a must visit while you are around. We also liked The Buffet Breakfast , thank you

Friends_and_family Family

10/10

Exceptional

24 Oct 2022

Nicole

The property is gorgeous, the staff is exceptional, I wish I could take them all home with me. The breakfast is the largest I’ve ever witnessed at a hotel, with so many options to choose from. They spare nothing to service you. The pool is beautiful, spa services were delightful as well. Also the spa space is beautiful. The beach had security so I could leave my bag while I swam with no worries at all. I was sad I had to leave

Leisure Self

6/10

Pleasant

22 Sep 2022

Mohammad

Had to wait for one hour for the room service to deliver slippers, and check-in took way too long.

Leisure Partner

2/10

Poor

11 Aug 2022

Maria E.

This hotel is not 5 stars. Bad experience!

This hotel is listed as 5 stars but I can give only 2 or 3.
Check in was terrible I wait in line for one hour and a half.
Internet conexión very bad. Room not too clean, No towels, no hair dryer. TV was not working. I called for towels for 4 times did not bring any until midnight. Broken chair in a room. Room facing a busy street very noisy. This was a terrible experience I will not to recommend anybody.
I spoke with the manager, she did not do anything for me. I paid a very expensive rate for a bad experience. I thinks Hotels.com should do something to compensate this terrible experience. Thanks.

Self

10/10

Exceptional

23 May 2022

Verified traveler

Beautiful seaview with balcony, the hotel is clean and the location is good. It's easy to get a taxi (costs less than TND3 to get to the shared taxi station for day trips to other cities). We stayed here for four nights. The only drawbacks of this hotel are the lack of meat in the buffet breakfast and no dryer in the room.

Friends_and_family Family

10/10

Exceptional

13 May 2022

Haytham

Highly Recommended for others

Leisure Family

4/10

Poor

11 May 2022

Mohamed

Hotel was clean. Room was facing a super busy Street. Could not sleep due to car and people noise

Business_and_leisure Family

8/10

Excellent

17 Mar 2022

ads

Very comfortable stay. Excellent breakfast and courteous staff.

Leisure Family

10/10

Exceptional

03 Feb 2022

Amer

Excellent Location , excellent Staff specially Hamdi and Hiba , the only thing needs to be improved is the breakfast

Partner

8/10

Excellent

27 Jan 2022

Bader

Everything was ok except the AC

The hotel has one main problem. AC was not working, I asked for maintenance but the couldn’t do anything! I couldn’t sleep during that night then I had to open the balcony sliding door!

Self

8/10

Excellent

07 Oct 2021

Atef

Best hotel in Sousse

Lovely hotel centrally located in beach side, amazing room, very nice services with good food, very welcoming receptionists, only negative point is Wifi very poor in rooms

Friends_and_family Family

10/10

Exceptional

23 Aug 2021

Mohamed

Excellent stay

It was an excellent stay, the hotel staff at the reception were one of a kind very helpful gentle and ready to assist and help. The hotel is very clean. The only disadvantage is there is only one restaurant so you have only one menu to choose from everyday. It would have been useful to have at least another restaurant at the hotel (besides the bar restaurant and the buffet) especially if you reserve with bed and breakfast.

Friends_and_family Family

10/10

Exceptional

08 Jul 2021

Verified traveler

Courtsey

Leisure Family

10/10

Exceptional

10 Jun 2021

Verified traveler

Close to the water
Very friendly staff

Leisure Self

8/10

Excellent

11 Apr 2021

Verified traveler

Nice hotel
We are satisfied
We can go back surely

Friends_and_family Family_with_children

2/10

Poor

13 Jul 2020

Jan

Disappointing

Really disappointed with the Pearl Resort. We booked our trip well before the COVID-19 pandemic and we books non-refundable rooms, as we usually do. (If we have never been unable to travel as planned.) After March 15th, the world shutdown and Tunisia was closed to all non-Tunisians. We waited and hoped. As our vacation plans began to really crumble, we tried contacting the Pearl Resort in June. They were closed. They did not open until July 1st yet US citizens still could not travel. Bottom line: they refused to provide any consideration for our stay. No refund (not expected) but also no consideration for a future stay. We'll still visit Tunisia when we can but the Pearl Resort will NOT get any more of our money.

Friends_and_family Family

6/10

Pleasant

14 Feb 2020

Verified traveler

pearl needs to be polished

poor choices in food

Business

2/10

Poor

09 Feb 2020

Michael D

Worst hotel ever

It was the worst visit ever! The staff was rude and harassed us because we exchanged money upon arrival and the next day the staff claimed they gave too much in dinar back to you. Also, I paid for express dry cleaning and did not get back in and had to wait and they would not give us the difference for express service. We ended up switching hotels even though we were paid up and they wouldn’t refund the difference. We sat down with management and told him everything we experienced and did not receive an apology of any sort. The staff does not speak good English so be aware of you plan to say

Friends_and_family Family

10/10

Exceptional

03 Feb 2020

Aisha

Nice Friendly Staff😊

Asi mentioned previously, Chinaz at the reception, Fouize (porter) and staff in canteen like Garbi and the sister who makes the Hamelot, make this hotel the place it is.

Just nice genuine people who treat you so well. I hope i also showed respect and appreciation back!

Business

10/10

Exceptional

02 Feb 2020

Aisha

Nice Friendly Staff😊

When i arrived i was greeted by this lady called Chinaz ( may have spelt her name incorrectly). She was smiling cheerful and so bubbly. I knew i was in good hands. Reminds me of a R.E.M song 'happy shining people.' thats her in a nutshell.

I then had a porter called Mr Faouzi Kheyafi. He took the trouble to show me how the TV works (Im a keen sports fan) but whenever he saw me, he was welcoming.

The staff are engaged with were helpful. Even in morning, breakfast staff in canteen were faultless.

Its a relatively new hotel. If you want to be picky, you can find minor areas to complain about, but the staff make this place what it is.

Next to hotel is a nice cafe / mini restaurant. Medina is a 15 minute walk or 2euros in a taxi.

Business

10/10

Exceptional

23 Jan 2020

Nneka

Nice getaway

The facility is beautiful and well maintained. I was particularly impressed with the friendliness of the staff and how they go that extra mile to accommodate you.
A big thanks to Asma.
She was the MVP...showed initiative and really went above and beyond to make our stay positively pleasant.
Thank you.

Friends_and_family Family

2/10

Poor

01 Nov 2019

HooeA

Worst hotel ever! May appear to be a luxury hotel but we were robbed and the management did nothing. Too many numerous issues to list and yes we complained only to get a sorry! Not good enough when $10,000 US dollars were spent here!!!! We switched hotels and it was like a breath of fresh air and cost less with alll inclusive amenities. The Pearl Resort and Spa only cared about money, money and more money. Save yourself!!!

Friends_and_family Friends

8/10

Excellent

29 Oct 2019

Abdou

All good : staff, food, room, service.

They just ignore our special request about our first wedding anniversary that we mentioned in reservation.

Partner

2/10

Poor

28 Oct 2019

HopeA

The hotel property and rooms itself are nice!!
BUT major issues with the hotel staff and managers. I had many issues from the front desk and was even asked out and flirted with despite the fact that I am a happily
married women. Please be AWARE the staff overall from the front desk to housekeeping to laundry and especially the bar and food does SPEAK or understand English well at all.

Business_and_leisure Family

6/10

Pleasant

28 Aug 2019

Aisha

Not very helpful reception staff!!

only the security staff were most helpful and the two young men at the reception. The rest were not up to it.

The staff at restaurant for breakfast and meal were also

Business

10/10

Exceptional

27 Aug 2019

Verified traveler

Everything was very nice and fantastic.
I liked every thing

Business Self

8/10

Excellent

13 Aug 2019

Verified traveler

Fantastic hotel, but shouldn’t be 5 stars hotel.
Over all amazing

Leisure Friends

10/10

Exceptional

05 Aug 2019

Nabil

I loved this hotel what can I say more from staff to the room to the swimming pool to the beach to the food .. amazing. they treat us all very well and professional. I will definitely be back. It was a great

Leisure Family_with_children

8/10

Excellent

05 Aug 2019

Fahmi

Great pool and food in the pool bar! Small buffet but very fine!
I do not like drinking cups of plastic... and limited drinks choices

Leisure Family_with_children

10/10

Exceptional

27 Jul 2019

Nour

Great stay

Great stay. We enjoyed a lot

Family

2/10

Poor

06 Jul 2019

Verified traveler

dont stay here

The hotel staff were incredibly rude, and favored European visitors over those from Latin America, Africa, Asia or the Arab World.

Partner

10/10

Exceptional

31 Jul 2026

Oueslati

Un trés bon séjour, par rapport a tous les hôtels de la région et de la tunisie, une trés bonne expérience. Un excellent service de la part des agents de la sécurité ainsi que le responsable de la picine et la réception.

8/10

Excellent

29 Jul 2026

Daniel

Boa localização, café da manhã muito bom. Quarto ótimo. As comidas são caras mas há restaurantes próximos. Indico o Gaia.
A internet não pega bem nos quartos e o estacionamento é bem limitado.

10/10

Exceptional

29 Jul 2026

amira

Jag skulle definitivt rekommendera detta fina hotell. Servicen var utmärkt personalen var välkomnande och väldigt hjälpsamma. Rummet var rent och modernt.

8/10

Excellent

19 Jul 2026

Kinza

Excellent séjour ! L’hôtel est très propre, le personnel est accueillant, souriant et toujours disponible. La chambre était confortable et bien entretenue. Le petit-déjeuner était varié et de qualité. Je recommande cet établissement sans hésitation et j’y reviendrai avec plaisir.

Friends_and_family Family

4/10

Poor

03 Jul 2026

Nadia

Cet hôtel ne correspond pas du tout a un 5 étoiles, alors oui les chambres sont propres ménage fait correctement, l'hygiène au resto etc rien a dire.
Pour ma part je suis arrivée à 14h30, nous avions deux chambres côte à côte et l'une était prête mais pas l'autre, nous sommes montés dans la première puis avons attendu que la deuxième soit prête et qu'on nous monte nos bagages, nous avons eu après réclamation nos bagages et la deuxième chambre qu'à 16h30.
Deuxième chose nous avions des chambres pour 3 personnes, dans aucune des 2 il n'y avait le 3 ème lit nous avons du réclamer ceux-ci, l'un a été installé à 18h et l'autre après une nouvelle réclamation installé à 23h, pas de serviettes dans la chambre.
Les piscines sur les photos sont présentées comme étant super grande, ce n'est pas le cas, une piscine est exclusivement réservée aux adultes et celle du bas pour les enfants, nous avons réclamé à plusieurs reprises des serviettes, il n'y en avait jamais, on m'a demandé de patienter 5 min je suis revenue toujours pas de serviettes je les aient eu 1h après.
Nous étions en demi-pension donc obligé de manger à l'extérieur, l'hôtel interdit de rentrer de la nourriture venant de l'extérieur ce que je comprends, nous avions le droit de manger sur la plage d'après ce que nous a dit la dame de l'hôtel, arrivé sur les transats nous nous sommes fait dégagé, on nous a même demandé de prouver que nous étions bien clients de l'hôtel ou sinon il fallait immédiatement quitter la plage. Déçu

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Serge

Hotel et personnels extraordinaires nous avons été surclassé dans une suite magnifique la 803 avec une vue mer une corbeille de fruits en arrivant WAFA est qui nous a souhaité la bienvenue est géniale et très gentille et serviable les serveurs en salle très gentils aussi très belle piscine j ai hâte d y revenir

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

KAHTWAN

Séjour parfait !

Friends

6/10

Pleasant

09 Jun 2026

Marie-Pascale

Staff was very nice. Lobby and swimming pool area were very nice.
Fridge and electric mirrors in the bathroom not working. They should focus on maintenance. Our room was very noisy. We had to put ear plugs in to be able to sleep.

Friends_and_family Friends

10/10

Exceptional

30 Mar 2026

jaidi

Chambre très propre

Partner

10/10

Exceptional

25 Feb 2026

Mohamed

HIGHLY RECOMMENDED HOTEL : we had woh my family an amazing stay at this Marriot, the services were just Great as the staff was extremely friendly, available and professional. Especially Mrs.Wafa who was here for us all the time providing us everything we needed especially for our kid. The room was cleaned every day, the beds and pillows were fantastic and

Friends_and_family Family

10/10

Exceptional

01 Feb 2026

HYUN BAE

good manner and service

8/10

Excellent

03 Jan 2026

Mohamed

Trop de Bruit!!!

Leisure Family