Fairmont Olympic Hotel, Seattle

United States , Seattle - WA
SEATTLE, 411 University Street
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100 reviews shown

10/10

Exceptional

10 Mar 2026

Michael

This is a must stay, especially during the holiday season. It has everything you can ask for and then some.

Friends_and_family Family

8/10

Excellent

08 Mar 2026

Ann

Great hotel though our room was not ready when we arrived at 5 pm. Theyvassignedcusxa high floor w view. When we returned to check in a bit later, they’d given our room away. Gave us a far inferior room

8/10

Excellent

04 Mar 2026

W. Richard

Stayed in a 2 room suite. No dresser drawers and clothes closet was in the entr;y hall. AI room service was a nuisance. Couldn\"t speak with anyone for clarificatioon of orders.

Partner

2/10

Poor

01 Mar 2026

Tracie

I booked and prepaid for my room at this hotel, specifically for the location on 4th avenue. I got an email from hotel.com the same day I expected to check in, stating that my reservation had been revoked. So I called, I spoke to Maria from the front desk, who assured me my res was still in good standing. I arrive to hotel and the front desk disappeared with my ID for 20 minutes, only to come back and tell me they overbooked and had no room for me. I travel a lot in general, I book direct sometimes and sometimes thru Expedia, and have never experienced something like this. And from a company like Fairmont? Let’s be fair, I would expect that from motel 6 but this was a five star property. I will never spend money there again. And if I could give zero stars I would.

Friends_and_family Family

2/10

Poor

26 Feb 2026

Mary

Unable to check in. I was told a \"glitch\" happened and the Fairmont

4/10

Poor

24 Feb 2026

Juha

Service in the hotel was extremely bad.
- We booked a suite. Reception did not inform us that our suite consisted of two separate rooms. After an hour of confusion, we realized that we had to go to the other room from the hallway to open the joining door.
- At the pool, my wife asked directions for the locker rooms and reply was more or less one word answer.
- We ordered breakfast to the room, which never arrived. After we called room service again, they said it was cancelled and person started arguing with my wife.
- I still haven't received my folio by email. I have already sent an additional request.

It's a beautiful hotel, but the service is one star at best.

10/10

Exceptional

24 Feb 2026

James

The room was great. The staff was even better! Reception was very welcoming as well as the cleaning staff. Additionally, we were especially surprised with the kindness of the valet staff as they offered us waters before our hike.

Partner

10/10

Exceptional

21 Feb 2026

Elena

Room was very comfortable, staff very friendly and helpful. Loved the text option for questions or problems.

2/10

Poor

19 Feb 2026

Jesus Alfonso

I booked a luxury suite through Expedia at this 5-star hotel, paying over $1,000 per night expecting a large, unified suite experience. Unfortunately, that is not what I received.
At check-in, I was given keys to one room with no explanation. When I entered, it felt much smaller than what I expected for a suite that was supposed to be around 1,200 square feet. I’m not someone who usually complains, but something clearly didn’t seem right.
Around 1:00 a.m., I finally called the front desk and was told the suite actually consisted of two completely separate rooms — with the second room located across the hall. This was never explained at check-in and was not clearly communicated when I booked through Expedia. When most people book a suite, especially at this price point, they expect connected space — not separate rooms across the hallway.
To make things worse, the bathroom appeared to have been poorly remodeled. There was paint and drywall residue visible, and the finish looked incomplete and messy. This is not what you expect from a luxury 5-star hotel, especially at this price level.
This miscommunication took away from the experience and cost me time I should have been enjoying my stay.
To make matters worse, even though my reservation was prepaid through Expedia, the hotel charged my card again at check-in. I was told they would have to contact accounting to process a refund, which added more inconvenience and concern.
Overall, very disappointed with the communication

Partner

8/10

Excellent

18 Feb 2026

Jonathan

I probably have stayed here over a dozen times and one thing is they are reliable. The rooms are decent size and the location to I five is very convenient to get to the airport.

10/10

Exceptional

18 Feb 2026

Julia

We were upgraded and spoiled the entire time! They brought us a treat for our anniversary and complimentary champagne. I love this hotel it’s so special. I’m not the biggest fan of the upgrades they made in recent years but still a great hotel.

6/10

Pleasant

17 Feb 2026

Benjamin

I will start with saying the below issues aren't ruin the trip type of issues just things I would think would/could be better for the money spent.
Cons: Bathroom had stains on the wallpaper and hairs stuck to the ceiling. Order room service by phone and the food never shows. So like a normal human I called to the desk. However, the phone in the room connects you to automated system which puts you on hold for as long as you're able to. My limit was 10 minutes on hold. Talked to the front desk in the morning and was told to text them if it happens again or just order at the front desk and then go to your room. Which I personally feel like that negates the luxury of room service in it's entirety. The TV \"guide\" feature didn't work and neither did any of the info buttons. Again not massive issues and we weren't in the room a lot but a fully functional newer TV would make the room a little bit better.
Pros: Great historic building! Coffee shop in the lower level was great and the gluten free muffin was pretty good too. The bed was firm and comfortable. The lobby and bar has amazing woodwork and is beautiful. The lemon water and water dispenser in the gym were great for filling up our water bottles. The location is amazing, walked around all 4 days we stayed there only took ubers to dinner. The Nespresso coffee machines in the room were nice to get the day started. All in all it was a decent stay but I feel like for the money spent on 4 nights there are nicer options.

Partner

2/10

Poor

16 Feb 2026

Alden

Leadership isnt up to par. They double booked and sent my mom and i across the street. Amply provided aa king bed for us to BOTH sleep in!!!

I had to sleep in a cot! Place had no pool. I wanted to swim sooo bad. New spot was dumpy like the leadership that was on hand.

They should fire thier technology team. Areent reservation systems AUTOMATED???

Leisure Family

10/10

Exceptional

16 Feb 2026

Nathan

Our entire stay was great

Leisure Friends

10/10

Exceptional

14 Feb 2026

Nooshan

Clean, beautiful, and great staff/service!

Business_and_leisure Self

10/10

Exceptional

13 Feb 2026

Tate

The staff was beyond kind & helpful! We had delicious drinks at the bar. Beautiful spot

Partner

10/10

Exceptional

06 Feb 2026

Marie

Staff was world class! Room was clean and comfy.

Partner

10/10

Exceptional

04 Feb 2026

Kathleen

Great hotel

Partner

8/10

Excellent

02 Feb 2026

Robert

I didn’t like that I had to talk to AI to try to get room service or any information. There was no life person to talk to very annoying.

10/10

Exceptional

02 Feb 2026

Rachael

We loved our stay at the Fairmont. The location was great for walking around downtown Seattle. I loved the convenience of the 4th Ave Espresso Bar located near the lobby. The room was large and had everything we needed. My kids loved the large indoor pool as well.

Leisure Family_with_children

10/10

Exceptional

31 Jan 2026

Paul

Great staff all around from bartenders, maid service, The George restaurant, concierge.

Leisure Partner

10/10

Exceptional

27 Jan 2026

Gary

Location is amazing...close to great restaurants, Pike Place Market and Lumen Field...and the lobby bar is one of the most happening places in Seattle.

Leisure Self

10/10

Exceptional

27 Jan 2026

Andy

Great location, helpful and friendly staff.

Self

2/10

Poor

26 Jan 2026

Francesco

The Seattle Fairmont hotel made a mistake and didn’t properly record our reservation. We had an Expedia reservation number but when we went to hotel the Fairmont didn’t have it and we couldn’t stay. Despite having already paid.
Expedia helped us throughout the process and refunded us. This is entirely on the Fairmont hotel.
I recommend to stay away from the bad management style.

Leisure Family

10/10

Exceptional

25 Jan 2026

Tyler

This place is one of a kind

Self

8/10

Excellent

20 Jan 2026

Jennifer

The room was clean and comfortable, but a bit outdated. Beds were comfortable. The shower had very low water pressure. We had a nice view and the room was quiet except for traffic noise, but noise died down by bedtime.

Friends_and_family Family

10/10

Exceptional

18 Jan 2026

Gina

Staff, location, amenities! We were in town for the football game, and the atmosphere was so fun and engaging. 10/10 a must stay

10/10

Exceptional

18 Jan 2026

Savannah

Beautiful

Leisure Friends

10/10

Exceptional

18 Jan 2026

Sukhdev

Excellent location,service,staff

Leisure Family

10/10

Exceptional

14 Jan 2026

Kenneth

10/10

Exceptional

11 Jan 2026

Chad

Amazing room, the shower is an oasis, and the aesthetic of the hotel oozes class.

Leisure Partner

10/10

Exceptional

10 Jan 2026

luke

Wonderful experience all around.

10/10

Exceptional

07 Jan 2026

Shawna

Beautiful hotel and very friendly staff. We will be back.

Friends_and_family Family

10/10

Exceptional

04 Jan 2026

Judy

Clean, quiet, just perfect!

Leisure Self

10/10

Exceptional

04 Jan 2026

Ganna

I stay for the new year. I loved it
great room service. Room was very clean comfy bed if you wanna have a good service, you definitely need to stay at the Fairmont.

6/10

Pleasant

04 Jan 2026

Tim

understaffed for New Year's Eve

10/10

Exceptional

04 Jan 2026

Milt

Greo

2/10

Poor

04 Jan 2026

Gevorg

I paid an additional fee to attend the New Year’s Eve event, which included a reserved table and bottle service. Unfortunately, the event was poorly managed and did not meet reasonable service standards. Our server did not attend to our table for over an hour, and service throughout the evening was inconsistent and inadequate.
Despite having a paid, private reservation, multiple intoxicated guests repeatedly occupied our table and consumed the bottle we had ordered. There was no staff oversight to ensure our reserved seating and purchases were respected.
I raised these concerns with the manager, who apologized and indicated the matter would be addressed. However, upon visiting our table, it was evident that several unauthorized guests were still seated there and continuing to consume our ordered bottle. The situation was not effectively resolved.
Given the premium pricing for this event, the level of organization, service, and guest management was unacceptable. Overall, the experience was disappointing and did not reflect the quality or value expected

Leisure Partner

2/10

Poor

03 Jan 2026

Isabella

Communication between

6/10

Pleasant

02 Jan 2026

Nancy

The room was always cold—no heat from register; the bathroom tile was freezing, and the nice rug that helped was removed on day 2; The George restaurant said no reservations, then we arrived and were asked if we made a reservation; their AI system is a disaster—don’t use it to get your car (never worked). Valet service was excellent; food also excellent.

10/10

Exceptional

02 Jan 2026

Stephanie

Beautiful hotel, attentive staff

Leisure Family

10/10

Exceptional

02 Jan 2026

Richard

The room was kep very clean and well supplied

Partner

10/10

Exceptional

02 Jan 2026

Declan

Everyone we interacted with were extremely helpful and friendly. The bed, sheets, and pillows were extremely comfy. We loved the Le Labo products in the bathrooms. Well worth it.

10/10

Exceptional

02 Jan 2026

Sherwin

Beautiful hotel, great location, nice staff, great amenities and nice room!

10/10

Exceptional

01 Jan 2026

Kimberly

New Year’s Eve event was wonderful

Friends_and_family Friends

6/10

Pleasant

01 Jan 2026

Roy

Probably time for some upgrades. The breakfast buffet was very average

Partner

10/10

Exceptional

01 Jan 2026

Jennifer

We were afforded a very early check in and late check out. The room was quiet and clean with a nice view. The lobby is beautiful.

Partner

4/10

Poor

31 Dec 2025

Elena

40 min check in process in NYE. Almost lost my dinner reservation due to the delay
If they are all aware of # of people who need to check in, get the right amount of staff to be able to get the process smooth.

Family

4/10

Poor

29 Dec 2025

John

Waited in line for 50 min to check in.

6/10

Pleasant

28 Dec 2025

Krystelle Ann

Lobby is very small and the check in process along with guests trying to get a drink at the bar can be very crowded and overwhelming. There’s just no space to move around. Bunch of extra fees for a room service on top of the resort fee at the end of the stay just didn’t seem worth it when the service serviced was standard and not necessarily exceptional (like one of the waiter at the bar treated us like we’re on a fast food chain always in a hurry didn’t even smile nor made a friendly demeanor.)

6/10

Pleasant

28 Dec 2025

Shirley

We had booked for 2 queen beds and they gave us 2 double beds. On Friday night we asked about queen beds and the lady said that they have queen but they only had doubles available. Beds were small , not able to walk around bed , one side up against the wall.

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Christopher

Was great!

Partner

4/10

Poor

27 Dec 2025

Nicole

service just not there. understaffed. very hard to speak to a real person. If you are paying premium rates there should be premium service

10/10

Exceptional

27 Dec 2025

Tavis

All of the above

6/10

Pleasant

26 Dec 2025

Sandra

Rooms were clean, staffs were great!

Leisure Family_with_children

10/10

Exceptional

26 Dec 2025

Dimitry

Very hood

4/10

Poor

25 Dec 2025

Lars

We were treated like we didn't belong there. We were ignored on multiple occasions. Kids and adults were running around unyil 4am december 23rd. The hottub had so much grit in it.

Leisure Partner

10/10

Exceptional

23 Dec 2025

Phillip

Staff are amazing. No litter in front of the hotel, everyone was funny attentive and energetic. Check in was smooth. There was a huge event there with a hundred people in tuxedo tails and still check in was smooth and pleasant. Rooms was immaculate. Sheets were soft, bed was amazing. Loved every minute of it.

Partner

6/10

Pleasant

23 Dec 2025

Kelsey

Essentially what you’re paying for is the downstairs lobby, which is was renovated beautifully. The rooms are outdated and lacking in amenities for what they charge a night. Our water was also completely shut off with no warning to us in the morning. No shower, sink or toilet, but luckily we had plans to be somewhere else that day. Just not the experience we were expecting and hoping for, so it will not be somewhere we return to for a stay when visiting Seattle.

Leisure Friends

4/10

Poor

23 Dec 2025

Samantha

Valet service was

Partner

10/10

Exceptional

22 Dec 2025

Klansi

Amazing customer service, and fasted room service and check in process I’ve ever had

6/10

Pleasant

21 Dec 2025

Mary

The hotel was super busy and the staff were doing a great job of trying to manage things, but it took over half an hour to drop the car off at valet, more than an hour to get our luggage and we did not get access to our second room until 6pm. I felt sorry for the people who were working a second shift. I had been told we could get a rollaway for each room, it at check-in they said that they coukdn’t put a rollaway in a room that had 2 beds in it due to fire regulations. The room was super spacious which was nice, and it could easily have accommodated a rollaway.

Leisure Family

2/10

Poor

21 Dec 2025

GERALD

service terrible.. hours to checkin and checkout. Wait to valet park. room next to elevator and children's Santa even making the room exceeding noisy.. I will never stay there again.. A couple of years ago, this hotel was my choice for Christmas weekends in Seattle.. Never again

Leisure Partner

10/10

Exceptional

21 Dec 2025

Keith

Beautiful, and iconic.

10/10

Exceptional

21 Dec 2025

jailene

Yes!!! Staff was amazing at helping us!!!

Leisure Partner

6/10

Pleasant

21 Dec 2025

Lara Donelan

The valet wait was 45 minutes. They need more staff during the holidays. This is a common problem.

6/10

Pleasant

21 Dec 2025

Ronan

Room was lovely - understaffed for volume of people - had to use the emergency exits due to elevator congestion

Booking experience via fairmont site is impossible to use - gave up and used expedia

6/10

Pleasant

21 Dec 2025

Catherine

The hotel was beautiful but we had a horrible experience at the hotel restaurant, The George with a server that ruined my Birthday dinner. Although the hotel was kind in comping a room service charge they wouldn’t refund our actual more expensive meal. We were very disappointed with the lack of care for our experience. I was asked for my email so a manager could reach out to me and I never received an email or any follow up.

Friends

8/10

Excellent

19 Dec 2025

Chad

Amazing staff. Great room service. Awesome pool & hot tub area. Just a beautiful hotel with all the amenities.

Leisure Family_with_children

10/10

Exceptional

17 Dec 2025

Mark

Great hospitality

10/10

Exceptional

16 Dec 2025

Samantha

Such an amazing experience! My husband and I stayed here a few weeks ago for the first time ever and we were so in love we had to come back with our kids! We surprised them with an overnight trip and they were AMAZED by how beautiful and “fancy” everything was.
Valet is also wonderful, I believe “Curtis” was his name, long dark hair, always hustling. He is wonderful and such a nice guy, very insightful as well.
We plan to make this a holiday tradition for the years to come. We don’t have experience during other seasons, but I have to say, Christmas time is the best time! The trees, the lights, the smells…it was all wonderful. The pool is also so beautiful and a great temperature (as well as the hot tub). Fresh, comfy robes for all 4 of us (my husband is a big guy, 6’2” 295lbs and the robe even fit him perfectly!). Cannot wait to return! Only “Negative” that comes to mind is that the room service closes at 10pm for dessert. I think this should definitely be available until midnight, just as the “late night snacks” were available to order until 12am. But all in all 10/10, will stay here again in the future for years to come.

Leisure

10/10

Exceptional

16 Dec 2025

Lance

Send me this AFTER I have checked out please.

10/10

Exceptional

15 Dec 2025

Allison

Rooms are so comfy, the hotel is beautifully decorated for the holidays. This hotel is very consistently wonderful

Business_and_leisure Self

6/10

Pleasant

14 Dec 2025

Jane

They were an hour and a half late in getting us checked in and did not offer any sort of consolation (late check out, free meal, etc). That was disappointing. Otherwise, it’s a wonderful place that we love to visit.

Leisure Family_with_children

8/10

Excellent

11 Dec 2025

Douglas

Beautiful, historic 100 year old landmark hotel - would have given it 5 stars but you have to deal with an obnoxious, non-working phone robot when you call the front desk. I would expect that at motel 6 but not a place like this.

Leisure

6/10

Pleasant

10 Dec 2025

Jill

I couldn’t access the mini bar..it wouldn’t open. I told the front desk, but it wasn’t fixed. The 2nd floor (which I was on) was the same floor that the public came to with their children to visit Santa…access to and from my room was challenging, to say the least, as people continuously blocked the way.
I requested a late check out, which I received, but I paid half a day’s rate for only 3 additional hours and was told by the front desk (when I inquired) that they were far too busy to allow an additional hour for me (as I waited for my train)

Leisure Self

4/10

Poor

10 Dec 2025

Arica

This is not a family friendly stay. There was no hand soap, the pool had adults that weren’t being kid friendly. There was no hot water in the showers. It’s not accessible for the strollers. Trying to get room service or food took over 45 min.

Friends_and_family Family

8/10

Excellent

10 Dec 2025

Tamara

Lobby was done beautiful for Christmas and overall hotel was nice.
Not impressed with valet, after a weekend of being parked there they gave me back my SUV with a completely flat tire and did not provide a warning or offer assistance.

Leisure Family

6/10

Pleasant

10 Dec 2025

Steven

The Fairmont Hotel is a beautiful facility. Situated in a great location. Check-in was very smooth and step or very polite.However, the hidden cost associated with it are outrageous. Parked our car one night, we were charged $65 plus tax. There’s a $30 resort fee, which I guess is standard. $32 for a generic sausage and egg breakfast nine dollars for a cup of coffee. Out of date TVs in hotel room. Never picked up about eight empty alcohol classes outside of the room.

Leisure Family

10/10

Exceptional

10 Dec 2025

Rebekah

Gorgeous decor, excellent staff, great amenities

10/10

Exceptional

10 Dec 2025

Douglas

Very clean and the bed is nicely done! Thank you!

Leisure Partner

8/10

Excellent

09 Dec 2025

Ellen

Computer crashed before our arrival. Staff was wonderful and offered a free drink at the bar. The room was well appointed, clearly recently renovated.
Nice holiday decorations but prices a bit high.

Leisure Partner

10/10

Exceptional

08 Dec 2025

Christine

The Fairmont is a winter wonderland. Just lovely. The room was nice and comfortable. Might be time to upgrade towels and slippers. But aw onderdul

Friends_and_family Friends

8/10

Excellent

08 Dec 2025

Kathleen

There was no free breakfast!

Friends_and_family Family

10/10

Exceptional

07 Dec 2025

Jay

Lovely stay. Room was very comfortable and the food was very good.

Leisure

10/10

Exceptional

07 Dec 2025

Jacquelynn

Excellent bar

6/10

Pleasant

07 Dec 2025

SIERRA

I recently stayed at the Fairmont Olympic and want to highlight how warm, friendly, and professional the staff were throughout my visit. Every employee I encountered was kind and clearly committed to providing good service, and the historic ambiance of the hotel is truly lovely.

However, a few aspects of the stay didn’t quite meet the expectations of a 5-star hotel. I later discovered it is actually considered a 4 star hotel. That is misleading on Expedia.

At peak times, the lobby felt unusually busy and chaotic, which made it hard to move through comfortably. The only breakfast restaurant was completely full with a 45min wait, and no alternative seating or dining options were offered — something that stood out, especially given the hotel’s luxury rating.

While there was basic coffee available in the lobby early in the morning, there were no early breakfast options or the ability to get a latte or espresso drink until 7 AM. Earlier food and specialty coffee availability would make a meaningful difference.

None of these points take away from how lovely the staff were, but they are noticeable because the hotel is positioned as a 5-star property. With improved crowd management and more flexible morning dining options, the experience could more closely match the high level of service I would think.

Leisure Partner

10/10

Exceptional

06 Dec 2025

Paulina Elizabeth

Such nice hotel! Great staff service!

Self

2/10

Poor

06 Dec 2025

Woodlyne

I booked a room with breakfast provided. I was told because i used a third party app i would not be eligible for the amenities. I was already on a time crunch so i tolerated it. I want a refund for that stay. Plus i wasn't told about room cleaning, i learned the hard way they use AI it was just bad service. Because of that its not clear if i am indeed safe here

Business

10/10

Exceptional

04 Dec 2025

Crystal

Wow!! Beautiful historic hotel with excellent staff and lovely amenities!

10/10

Exceptional

02 Dec 2025

Matthew

Staff were awesome

10/10

Exceptional

01 Dec 2025

Andrea

Beautiful hotel. Such character and class. Clean rooms. Attentive staff. Cannot wait to come back.

Leisure Family

4/10

Poor

01 Dec 2025

Maria

Trip started off by dropping luggage off since we arrived early. Staff told me that the room would be ready in a few hours and I would receive a text. 8 hours later and still no text. Went in and room was clearly ready after standing in a 30 minute line. Went down a few hours later to request extra blankets, stated that they would deliver while we were out. Came back 3 hours later and no blankets. Tried to call the housekeeper number, no answer. So I walked down stairs to again request more blankets. Overall a mediocre experience considering the amount I spent.

4/10

Poor

01 Dec 2025

Garth

I booked a suite with a pull out sofa and a king sized bed. I was traveling with my son and this room offered a little more space and privacy. The sofa was not a pull out - staff offered to bring a roll away bed - or move us into a room with 2 doubles - both of which were problematic. Also - the hotel tried to charge me for food (which we didn't have) and included a $30 / day (+tax) resort fee to my bill - we didn't use any amenities. Very poor - this is not the Fairmont experience / service I'm used to.

Leisure Family

6/10

Pleasant

01 Dec 2025

Eric

We paid for a king bed and a sofa bed but there was no sofa bed (only king bed). We specifically paid a little more for the sofa bed since one of us snores.
Also no coffee pods for Keruig in the room.

Hotel itself is nice though

10/10

Exceptional

30 Nov 2025

Dawn

Beautiful hotel and the room was perfect.
Breakfast at The George was mediocre but everything else was great.

4/10

Poor

30 Nov 2025

Alexander

Room was clean and amenities were ok. But housekeeping missed our room and service was bad. They appear quite short staffed.

Leisure Family_with_children

10/10