Name: Hilton Garden Inn Seattle Downtown
Address: 1821 Boren Avenue, Seattle, 98101, US

2/10

Poor

20 Jul 2026

Stephen

Everything was very good. Everybody was professional. Need to upgrade the food in the restaurant though. More variety on the menu, especially the breakfast buffet. Thank you.

Partner

8/10

Excellent

14 Jul 2026

Leslie

Quick stay the day before our Alaskan cruise.
Close to downtown attractions.

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

wendy

The staff was very helpful and we were able to leave our luggage so we could join another tour before taking the red-eye home.

Partner

10/10

Exceptional

11 Jul 2026

Maggie

A good location because it's close to many of Seattle's attractions.

Family_with_children

4/10

Poor

07 Jul 2026

Kaylee

We stayed July 2-7 as a family of 4 with 2 kids under 12. The room was poorly maintained. Had a lightbulb flickering our first night and then went out fully the second day. It was never replaced. Light switch in the bathroom was noticeably dirty. Mirror was breaking. Shower was questionable. The floors hadn’t been vacuumed in who knows how long as there were goldfish crackers under the beds from a previous guest. Beds are super soft and pillows are paper thin.

I requested a firm pillow after the first night and the front desk had no idea what I meant. The restaurant was overpriced ($27.95 each for breakfast buffet of basic fare) and tasted reheated. We ate there for 1 dinner and 1 breakfast due to sheer necessity.

The pool is old and so tiny. 3.5ft at its deepest and maybe 10ft across? Fine for young kids to splash around but the pictures were deceiving.

Housekeeping only ever gave us 3 bath towels even though 4 people were listed on the reservation. Common areas were nice and well maintained.

Definitely overpaid for what it was due to World Cup and Blue Jays games but also feel duped by previous good reviews and decent star rating. Would recommend only if it’s cheap and on a tight budget-otherwise avoid entirely.

Family_with_children

8/10

Excellent

07 Jul 2026

Carol

Clean room

Family

10/10

Exceptional

06 Jul 2026

Cory

Staff was very friendly and helpful during our stay to watch the world cup. Hotel was kids friendly and they loved the stay!

Family_with_children

8/10

Excellent

06 Jul 2026

Mitchell

Kind of what youd expect from a Hilton Garden Inn Hotel. Well situated. The parking was exorbitantly expensive. $70 a night. You are better off trying to find local parking elsewhere.

Partner

8/10

Excellent

05 Jul 2026

Jaisy

cerca de restaurantes, area segura, personal amable, lo unico que no me gusto mucho fue el desayuno, era simple y ya.

Partner

10/10

Exceptional

03 Jul 2026

oscar

Great service

Family

6/10

Pleasant

02 Jul 2026

Farshad

This hotel only has breakfast , they don’t have a restaurant or room service , after 10 pm there is hardly any places you can grab food or drinks . The staff was nice , how ever the ice machine was broken in our level and was not fixies after 3 days .

Family

10/10

Exceptional

02 Jul 2026

Carol

Only ate dinner (2) food was good, but our server was great!

Partner

10/10

Exceptional

01 Jul 2026

TATYANA

Beautiful hotel in an excellent location—we were able to walk everywhere during our FIFA World Cup 2026 trip. The rooms were spotless, modern, and had beautiful showers. Parking was convenient in the attached garage (for a fee), and the breakfast was delicious (also for a fee). The only downside was that the front desk staff was not very friendly or helpful during check-in. Overall, we loved our stay and would definitely stay here again.

Partner

8/10

Excellent

30 Jun 2026

Soonryul

Our family (2 adults and 2 kids, ages 8 and 6) stayed here in June while attending a World Cup match.

The hotel is a bit of a walk from the downtown core, but it was manageable for us. The staff were very friendly and always willing to help with anything we needed. The property was fairly clean, though I'm not sure how old the hotel is.

We didn't get a chance to use the gym or pool because we were busy, but we had a quick look and both seemed nice.

Overall, we were very satisfied with our stay. If you're looking for a good value option and don't have a large hotel budget, I'd definitely recommend it. If budget isn't a concern, I'd probably choose somewhere a little closer to downtown next time.

Family_with_children

8/10

Excellent

30 Jun 2026

Grace

Great experience. A little outdated. Staff was great!

Friends_and_family Family

8/10

Excellent

27 Jun 2026

Matthew

Close to everything.

Family_with_children

6/10

Pleasant

26 Jun 2026

Chekhov

No complaints about staff, cleanliness, or amenities. I'm giving this 3 stars because of the unexpected PARKING COST. I wish I would have known it was going to be more than 100 bucks for 2 nights. I was too exhausted from traveling to go find street or diamond parking so I forked it over, but not without grumbling. Type of thing where you get in the hot tub and try not to think about it.

There is minimal (and I mean minimal) space to park to check in and out, if it's busy you may have to wait to get in and out of the underground parking garage because it can get blocked. Confusing keycard setup to exit too. I had to help multiple people leave. Again, not the worst stay ever and at least it's in a somewhat walk-able area, but the parking situation is awful.

Friends

10/10

Exceptional

22 Jun 2026

Rysann

Clean property with friendly staff.

Family_with_children

10/10

Exceptional

19 Jun 2026

Konni

This was easy walking distance to the convention center and shopping. Would stay here again.

Family

10/10

Exceptional

18 Jun 2026

Yu

Great stay

Family_with_children

10/10

Exceptional

16 Jun 2026

Sue

For an overnight trip it was perfect for us. On site dining and bar made it more convenient for us. The hotel also had a shuttle to our port for $12 per person. Nice unexpected service. Room was clean and staff was very accommodating.

Family

10/10

Exceptional

16 Jun 2026

Justin Robert

Coffee in room is always great

Friends

8/10

Excellent

15 Jun 2026

Patricia

Great place and location.

Partner

10/10

Exceptional

14 Jun 2026

Margie

We really enjoyed our stay. The rooms were clean and updated. ALL of the staff were friendly and helpful.
We went for breakfast on Saturday, June 13 at 9:40 (breakfast was until 10:00)The waiter stated we should hurry and order because the kitchen was closing. We ordered quickly but the water was not attentive after that. It was odd that he said to hurry but two couples and a single man came after 10 a.m. and they allowed them to order. That was our only bad experience at the hotel.

Friends_and_family Family

8/10

Excellent

11 Jun 2026

Jennifer

Perfect location, great restaurant. Room itself was fine but the bathroom smelled like mildew because there is no fan.

Self

10/10

Exceptional

09 Jun 2026

Cynthia

Easy booking, clean room and centrally located. Nicer than your average garden inn

2/10

Poor

07 Jun 2026

Emilie

Here is the context of why my stay was terrible. My surgical technology class wanted to go to the Association of Surgical Technologists Conference being held in Seattle. We fundraised the money so we could get a hotel for the 3-day conference. Our teacher took the fundraised money and pre-paid for the hotel. When I checked in, the receptionist said I needed to add my card for incidentals, which I was aware and fine with. When I put my card in the cardreader, the total came up with the whole room amount of $914. Before I could say anything it went through. I told the receptionist that the room was already pre-paid for. She said since it was a sunday, they couldn't return my money since accounting wasn't there. Well now I only had about $20 left in my account. The next day, Monday, I went down to ask about getting my refund since they had a pre-payment already on file, they said they were working on it. I did not get my refund back until we checked out on Tuesday. I am so thankful my classmates were able to comp me throughout the stay. I was so disappointed about the whole situation.

Friends_and_family Friends

8/10

Excellent

07 Jun 2026

Wilfredo

All ok

Partner

10/10

Exceptional

07 Jun 2026

Ali

Walking access to most of attractions (space needle, museums, public market...)
Quiet neighborhood, limited restaurants adjacent

Family_with_children

10/10

Exceptional

07 Jun 2026

Michael

Everything was to our liking, the only experience that I was a little disappointed with was the restaurant menu. It was quite generic. For being a Hilton establishment, I was expecting a more robust, flavorful dining event.

Partner

10/10

Exceptional

06 Jun 2026

Marsha

Staff were very nice and helpful. Room was clean as well as overall property. Will definitely stay again when in Seattle.

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Amanda

Amazing experience traveling for work. Staff was helpful and friendly. Helped with early check in and storage of luggage when flight was delayed.
Definitely will book again and recommend to others

Self

10/10

Exceptional

30 May 2026

Heather

Bit of a walk to attractions (Pike’s Place , Needle) but doable. Not a huge menu at the restaurant on site but what we did have tasted good. Very pleasant and helpful front desk staff!

Friends

10/10

Exceptional

29 May 2026

Tiffany

Great location
Staff was amazing

Family_with_children

10/10

Exceptional

29 May 2026

Thelma

The staff allowed me to check in before time and also allowed me to check out late. Very helpful in securing my ride to the port for a cruise.

Friends

10/10

Exceptional

28 May 2026

Cathy

Easy in easy out! Met our needs!

10/10

Exceptional

27 May 2026

Leila

Clean establishment from the lobby to the room. The staff were accomodating. Just the right location, walkable to Pike Public Market (i like walking), dept stores like Nordstorm, macy’s and Target.

Family

10/10

Exceptional

24 May 2026

Amanda

Great experience

8/10

Excellent

24 May 2026

Kent

Very convenient for cruise out of Seattle

Partner

8/10

Excellent

22 May 2026

Dale

Room clean, beds comfortable. Heating unit a bit noisy and ice machine on 6th floor inoperable.

Friends

6/10

Pleasant

22 May 2026

Anthony

The room looked nicer but the later in the night we realized how dirty the carpet was. It was also trash under the bed.

Friends_and_family Family

10/10

Exceptional

18 May 2026

Pamela

Centrally located, clean rooms

Family

10/10

Exceptional

17 May 2026

Kang

I was pleased with the promptness of the service all around from the check-in to check-out. Thank you, Greg

Friends_and_family Family

10/10

Exceptional

17 May 2026

Anna

Front desk staff was amazing!! Hotel was quite had a great sleep!

Family

8/10

Excellent

17 May 2026

Camilo

Even though I reserved a walk-in shower,I was given a bathroom with a bunch of handrail and grab bars that are more of a hazard than help.
You guys have no idea what the needs of a disabled individual are.
Whe you reserve a room on certain properties you have certain expectations but next I’m planning an stay with a handicap bathroom,probably your property will not be selected.

Partner

10/10

Exceptional

15 May 2026

Marlubi

We had a great time in this hotel staying with two little children under 3. Staff super friendly and everything was so clean! The location is perfect too.

Friends_and_family Family

4/10

Poor

03 May 2026

Matt

Everything was clean, staff was friendly. Major downfall you cant sleep in the room, the air unit is so loud it rattles non stop. It was the loudest room i have ever tried to sleep in. Really put a damper on the vacation, everyone was exhausted because of lack of sleep.

Family_with_children

10/10

Exceptional

27 Apr 2026

Justin

It was a very easy place to stay and the room more than suited our purposes. I wish they served breakfast later. When we asked about the availability of breakfast, the front desk person just listed the hours and said no more. The staff in general felt very hands off and on no real hurry to offer more than they absolutely had to in any situation. Still, I highly recommend it if you're looking for a hotel to invite a third for a threesome!

Partner

8/10

Excellent

25 Apr 2026

Jesus

In deciding to book with Hotels.com AGAIN, it happened once again and I should not be dissappointed, but the room locations in the hotel usually do not have nicer views. Its the usual back side of a building or a drivethru roadway that you see from your window. I was surprised that at the time of checkin, the clerk did not offer any breakfast coupons, which I later received from them on a later conversation.

Partner

10/10

Exceptional

21 Apr 2026

Nastassia

It was my first time flying away from my home in Tx and my stay was great. My room was very clean, at a cool (how I like it) temp and everything was pretty much walking distance. I was very happy with my stay

Business Friends

8/10

Excellent

20 Apr 2026

Scott

Friendly staff at check in. Clean room with everything we needed. Restaurant was nice. Location in walking distance to everything. Would have given 5 stars, but AC unit was very loud and parking fee is too high. Parked around the corner for half price.

Family_with_children

6/10

Pleasant

19 Apr 2026

Kassandra

The room was pretty clean, the staff were okay, no one really stands out but they weren’t unfriendly. They do have an on property bar/restaurant but no room service. It was spendy 17-40$ per meal, breakfast was 27.99 for basic hotel spread. Lots of walkable options cheaper. The pool area is also not very clean. It’s an okay place, felt safe, and enjoyed the stay.

Family_with_children

6/10

Pleasant

18 Apr 2026

Jack

We ate as a family, with young kids, and they forgot something for one child. There was also a drunk patron that was loud and swearing in a large group. We left earlier than we normally would and saw 2 other family that came after us, eat and leave fast. The layout of the restaurant and bar was awful.

Family_with_children

10/10

Exceptional

18 Apr 2026

Italia

Breakfast menu was ok didn’t realize I would have to pay 25$ for breakfast. Not complimentary anymore

Friends_and_family Friends

10/10

Exceptional

18 Apr 2026

Kristen

Great location, comfort and vehicle parking. The morning restaurant staff was so friendly & attentive. Would stay here again!

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Samantha

Clean room, nice staff, perfect location to walk and do touristy things.

8/10

Excellent

10 Apr 2026

ellen

Our room was clean and had everything we needed. The safe didn’t work. I reported it to the desk and it was fixed by that evening. Staff was very friendly and professional. We loved the location. I thought parking was included with our stay so was disappointed when we found out that was on top of the room fee. To be fair it may have just been my naivety to think that.

Family_with_children

10/10

Exceptional

06 Apr 2026

Bonnie

Hotel was in just the right place, service was fantastic, and our room was clean and comfortable. My only criticism is that it was a little too warm for me, with the thermostat in the room only going down to 65F. Otherwise, great. We'll likely be back next year.

Friends

2/10

Poor

06 Apr 2026

Sarah

Our room was not cleaned once during our entire 4-night stay, despite requesting a clean. We took care of our own trash and had to ask at the front desk for fresh towels.

Poor service.

I was texted moments before checking out that a final receipt would be emailed upon checkout - we’ve been checked out for FOUR DAYS and have still not received a final receipt.

Super poor service. Basic needs not met.

Family_with_children

6/10

Pleasant

04 Apr 2026

Tamiko

It’s very expensive to stay in Seattle. Just for over night garage paying, with tax I paid 68.00! Plus the cost of the hotel room nd every where you go you will pay to park!

Family

10/10

Exceptional

01 Apr 2026

Barbu

Lovely stay in a central location, great staff!

4/10

Poor

01 Apr 2026

Dawn

Hot tub was great, the breakfast was not very good especially for $28. Experience for the small amount of options

Friends_and_family Family

6/10

Pleasant

31 Mar 2026

Htet

Parking is too pricey and no complimentary breakfast provided. Staff wasn’t very helpful, amenities is average. Not so great. The only thing is the place is pretty clean

Partner

10/10

Exceptional

30 Mar 2026

Dannie

Was good parking was 70 dollars for 1 day is a little high. Everything else was great

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Shawn

Staff was fantastic!

Friends

10/10

Exceptional

30 Mar 2026

Linda

I had my made to order breakfast
My room was cleaned and dinner was excellent 😋 i had burger and fries. Front desk excellent '- the blonde gentlemen

Self

10/10

Exceptional

29 Mar 2026

Celina

Hotel was nice, clean and felt safe. Was within walking distance from Pikes place and other tourist sites. I didn’t realize daily car parking was $55/day until I got there but it was safe and you had to use room card to get into parking garage after hours.

Family

4/10

Poor

29 Mar 2026

Isa

The bar closed 30 minutes before advertised (not last call. full on closed) which was very disappointing. The bartender working that evening was also very dismissive to any questions we had. We’ll be sticking with the bellevue location from now on

Partner

4/10

Poor

29 Mar 2026

Jacob

Check in was easy and the front desk people were very nice. There were issues with the parking kiosk which made it a little confusing on what to do there. They also made it sound like you had to pay only every time you left not by the day. That was a big shock when we left (that’s on me though, I should have read the fine print).
Our room had trash left on the ground from previous guest. In the bathroom, two of the lights didn’t work along with the fan. Our reservation was made with four people, we only had two towels and had to ask for more.
The pool deck had two bandaids stuck to it that never got cleaned up the three days we were there.
Being on the 8th floor I didn’t think we would get very much noise from the traffic but that wasn’t the case. It sounded like we were on ground level with traffic passing right by our window and made it hard to sleep.
Needless to say, we won’t be going back.

4/10

Poor

28 Mar 2026

Keith

Lackluster and poor value. Parking and amenities were stupidly overpriced. Room was run-down.

Friends_and_family Family

10/10

Exceptional

26 Mar 2026

Jessica

I don’t feel my ability to express my feelings with words will do justice to how magnificent this hotel’s customer service is! Deon at the front desk has customer service skills that come from experience and having a genuine personality that wants to get to know people and make connection. It can be unsettling to be away from home and to be made felt welcome is imperative to the traveling experience. To say he goes above and beyond is an understatement. Not only do I plan on staying there again, but I plan on recommending it, purely for the incredible people they have curated to be their staff. Deon is not a lone star in being expectional, but he sure is a shining one!

Family_with_children

10/10

Exceptional

26 Mar 2026

aleinda

LOVED IT

10/10

Exceptional

24 Mar 2026

Jennifer

What a lovely hotel! The staff were friendly and easy-going. My room was quiet and clean. I liked the text message communication. I asked the chatbot for an extra blankie and a human brought me on! (Seattle is cold.)

The location was perfect for a show at the Paramount. You can walk to Whole Foods and a variety of restaurants. The pier is about 26 minutes.

Use a Seattle parking app. I parked for $24/hr in the children's hospital lot a block away.

Self

10/10

Exceptional

23 Mar 2026

Cindy

We had a great comfortable stay. Staff was friendly and accommodating! Nice hot shower and comfortable bed! The pool and hot tub is a plus.

Partner

10/10

Exceptional

23 Mar 2026

Dakota

Clean, spacious & great location.

Friends_and_family Family

6/10

Pleasant

22 Mar 2026

Casey

The room was mostly clean. We did find a pair of dirty socks left behind, in a drawer.
The pool was perfect for the kids since it doesn’t get deeper than 3ft 5in.
The biggest let down was breakfast not being complimentary.
It was restaurant pricing and really disappointing after paying $60 more than hotels.com said it would be.
Staff was amazing though! Every single one was kind, helpful, and informative!

10/10

Exceptional

15 Mar 2026

Hok Chun

The night time manager at the was patient and kind. She was still trying to help even when she’s the only person at the check in counter that evening.

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Jagpreet

Good

10/10

Exceptional

12 Mar 2026

Veronica

Yes, clean room, staff was friendly!

Self

10/10

Exceptional

10 Mar 2026

Karie

Clean room; super friendly staff

Friends

10/10

Exceptional

10 Mar 2026

Tera

Nice hotel in a central location.

6/10

Pleasant

09 Mar 2026

Damien

The hotel was good! The prices though were a bit crazy. $50 a day for buffet breakfast. $70 a night to park etc.

10/10

Exceptional

09 Mar 2026

Teresa

Zac at the front desk was super helpful.

Family

10/10

Exceptional

07 Mar 2026

Mayra

My stay was great! Staff were very nice and helpful.

Friends

10/10

Exceptional

06 Mar 2026

Emily

Staff are helpful

Self

4/10

Poor

02 Mar 2026

Jocelyn

Housekeeping needs to be a regular day thing. Throughout my whole stay not once did they clean my room or bring fresh towels

Friends

8/10

Excellent

28 Feb 2026

Hannah

Staff was friendly, helpful and quick to respond. The hotel was clean overall.

Family_with_children

10/10

Exceptional

23 Feb 2026

Kara

Clean room, kind staff

Partner

8/10

Excellent

22 Feb 2026

Kristina

Rooms were very clean. It was in a great location right next to a cheap parking lot.

Partner

4/10

Poor

22 Feb 2026

Shyam

Parking issues, multiple random $75 charges, mini fridge inoperable and we were locked of our room early.

Business Family_with_children

6/10

Pleasant

21 Feb 2026

Kylie

Staff was not very professional and the front desk double booked our room. It was an uncomfortable surprise for us as well as the couple who walked in our room!

6/10

Pleasant

18 Feb 2026

Suzanne

Our room had a low ticking noise that was constant. We tried to drown out the noise by using the AC unit but that als has a terrible noise… our shower also had a slow drain…..

6/10

Pleasant

15 Feb 2026

Melissa

We got stuck in the parking garage. And I had to get the front desk to try and get us out twice. And they charge me 70 dollars to park when the night the night before they said it was 50.

Leisure Family

2/10

Poor

14 Feb 2026

Shawn

$70 for one night parking.

4/10

Poor

14 Feb 2026

Hernan

Habitación antigua, no hay servicio diario para hacer la habitación

2/10

Poor

13 Feb 2026

Horacio

I had never stayed at a Hilton before, and I thought, \"Wow, finally!\" Of course, the price wasn't too high, too. But the welcome was great: I got to my room and it was small, so I thought, \"Hmm, okay.\" Second surprise: the bathroom didn't have a bathtub for the shower, ugh. Okay, whatever. I got ready to go out to my party, and when I returned to the hotel to sleep it was 2 am. But when I unmade the bed, it was dirty. I don't know if it was poop or a dead bedbug, and there was women's hair on it. And to top it all off, at 7 am someone was hammering at the walls (the hotel has some areas under renovation), and the hotel is already aware of my complaint. I also left them a review on Google.

Leisure Self

6/10

Pleasant

05 Feb 2026

Christopher

The room was super basic.

Business Self

10/10

Exceptional

29 Jan 2026

Kristen

Fabulous, friendly and helpful staff.