Name: citizenM Seattle South Lake Union
Address: 201 Westlake Avenue North, Seattle, 98109, US

10/10

Exceptional

20 Jul 2026

Justin

Good breakfast selection and staff are very helpful

Business

10/10

Exceptional

20 Jul 2026

Kelly

Great staff, very helpful. Good location next to transport links. Small room great for solo traveller. Clean and great modern conveniences

Friends_and_family Friends

10/10

Exceptional

20 Jul 2026

Carol

Great restaurant inside.

Partner

10/10

Exceptional

19 Jul 2026

Graham

This hotel is convenient and it’s only a short walk to Westlake 1 Line or the nearby streetcar if that is your preference. Staff are great here.

Self

4/10

Poor

18 Jul 2026

David

Very small and compact rooms. Parking is basically left to the customer. No complimentary breakfast. I- pad is used for basic room functions and power went out multiple times during stay.

Partner

6/10

Pleasant

17 Jul 2026

Jay Michael

The room was remarkable, very tech, but too small for two people. If it were just me it would have been fine but my wife was claustrophobic. I quipped to the staff that the room reminded me of the prison cells on Andor: functional, immaculate, but extremely small. At least I didn’t get electrocuted when I stepped into the hall

Partner

10/10

Exceptional

17 Jul 2026

Keshav

Breakfast buffet is great. Staff friendly. Standard citizen m rooms. Good location

Self

6/10

Pleasant

16 Jul 2026

Eleanora

I had read some reviews prior to booking and was prepared for a small room, but not for what it actually turned out to be. The rooms are the size of a small cruise ship cabin. The bathroom also reminded me of a cruise ship. A very small shower combined with a toilet, and a mini-sink out in the room. A small clothes rack by the entrance, and that's it for storage. There is a large under-the-bed drawer, which, I suppose, can be used for storing your underwear and such, if you are willing to dive down every time. The room is modern and functional, but extremely minimalistic and certainly short of any little luxuries one expects at a nice hotel. The huge king bed takes up half of the room and is positioned flush with two walls. So if you have a bed partner, you will be climbing over each other in and out of the bed. It's a total mystery how the maid is able to change the linens. The small counter that serves as your desk, table and night table is flush with the bed, so there is no way to move it. All rooms are the same size - we are all equal citizens of M. I was traveling solo and with only a small carry-on, but anyone with a large suitcase wouldn't fit in. My greatest complaint was the \"view\" - or the absence of it. My \"high-floor\" room faced a back alley and an apartment building across the alley that's taller than the hotel. My only view was in someone's windows. There is no option to request a city view during booking, so I don't know how the favorable views are doled out.

Self

2/10

Poor

16 Jul 2026

Larry

The rooms are literally like a closet. The king bed that you can only enter from 1 side makes it very inconvenient for two people traveling together. This euro concept not my cup of tea.

Family

8/10

Excellent

13 Jul 2026

Matt

Was a great stay. All staff were very friendly and helpful. Would recommend to everyone.

Friends_and_family Friends

10/10

Exceptional

13 Jul 2026

Patrick

Great breakfast. The room is a bit small, but I was asleep most of the time I was there. Comfortable bed, clean sheets, hot water.

Self

10/10

Exceptional

13 Jul 2026

John

Good location bright and modern

Business

10/10

Exceptional

12 Jul 2026

Ian

Great location. Room was spartan but comfortable!

Partner

10/10

Exceptional

12 Jul 2026

Kurtis L

Nice boutique hotel with nice amenities. Breakfast is an excellent value with quality food and drinks. We used the ironing/steaming room. The iPad controls made it easy and convenient. Would stay again!

Friends

10/10

Exceptional

12 Jul 2026

Nathan

Very happily surprised by this hotel. The staff were kind and accommodating. The room is small for sure but for me was perfect.

10/10

Exceptional

11 Jul 2026

Rhiannon

Rooms were very cool. They’re a little small, but very cozy bed goes along the whole entire surrounding wall. Bathroom and shower situation are unique but I love it. You can change the lights giving it amazing ambience definitely staying again!

10/10

Exceptional

10 Jul 2026

LUCELIDA

It was nice, convenient, clean and all the staff very cordious.

Partner

10/10

Exceptional

10 Jul 2026

Robert

Thanks. Really enjoyed Seattle.

Friends_and_family Friends

10/10

Exceptional

09 Jul 2026

bethanie

The staff was amazing and the environment was warm and welcoming!

Partner

10/10

Exceptional

07 Jul 2026

Lori

Nice place

8/10

Excellent

06 Jul 2026

Brad

The room was a 150 sq. ft. micro-room which was a very interesting experience. The property was very quiet and clean. As with everything in Seattle, the “climate concern” was everywhere and sometimes quite annoying. The bar staff was quite rude and the interaction with them did not yield a gratuity.

8/10

Excellent

05 Jul 2026

Thomas

Great location, great staff, good value for money.

Self

8/10

Excellent

05 Jul 2026

Bahareh

The room was so small and the bed was attached to the wall from 3 sids and very hard for use
There where 1 place for luggage and we were 2
No kettle for tea , they just put 2 bottle of water for our whole stay and they did not refill that

Partner

10/10

Exceptional

04 Jul 2026

Akira

This is my second stay at CitizenM, and it was 10/10 as always. The bed is comfortable, I always look forward to the sleep to be had (especially with the room-darkening blinds). The food and drinks at the bar are excellent, and the staff is very friendly and helpful. I especially love that they provide everything you need, from cold water 24/7 at the bar to dishes and hygiene products. I can't wait to stay at their other locations!

Partner

10/10

Exceptional

03 Jul 2026

Harland

Convenient location - very walkable

Self

10/10

Exceptional

01 Jul 2026

Faraja

Everything is so amazing and clean and just a pretty beautiful environment

Self

10/10

Exceptional

30 Jun 2026

Vicky

tiny but clean rooms. staffs are helpful and friendly. free coffee/tea in the breakfast area every morning. in the middle of South Lake Union and within 10min walk to most amazon buildings

Self

6/10

Pleasant

29 Jun 2026

Maureen

Room would have been great for a single traveler. It was tight for 2 people and the bed was tucked at the end of the room and the second person has to climb over another person to get up at night. Everything was controlled with an I-pad that did not successfully work all the time e.g. with TV.

But overall, the concept/theme is charming and I can see a single person being comfortable in the room.

Partner

10/10

Exceptional

29 Jun 2026

Casey

Excellent stay. Super comfy bed. Fun lighting with amazing black out curtains. Staff friendly and very helpful. My only gripe is there was no soap provided for the shower. They had shampoo and conditioner, but no soap.

Self

10/10

Exceptional

29 Jun 2026

SEIFELDIN

Very nice hotel. Everything was in place.

10/10

Exceptional

29 Jun 2026

Keith

This hotel is fantastic! I love the location, pretty safe, clean and no homeless people in the area. I love how high-tech the hotel is. Its smells really good from the lobby, elevator and to the room. I could not say anything bad about this hotel. For sure, Ill come back! Thank you

Self

10/10

Exceptional

28 Jun 2026

Noha

The barman Brian is the beat thing at the hotel. Incredibly kind, hospitable and very friendly. He makes the stay a million time better. Thanks man for making this a special trip

10/10

Exceptional

28 Jun 2026

Raed

The staff are amazing and caring.

Family

10/10

Exceptional

28 Jun 2026

James

The room was clean, the staff was super helpful and hospitable, and breakfast wasn’t too bad. I didn’t have a drink at the bar but I like how it’s the focal point of the first floor.

Self

10/10

Exceptional

26 Jun 2026

Peter

Rooms are very small but hey, if you’re only looking for a place to sleep and shower it’s perfect

Partner

10/10

Exceptional

26 Jun 2026

Chris

Great place to stay!

Self

10/10

Exceptional

26 Jun 2026

James

My travel plans changed and Emma went out of her way to ensure I got a refund for the two days I was not going to be in Seattle

The staff had a consistent can do attitude

The rooms are smaller than normal but it is manageable

Self

10/10

Exceptional

25 Jun 2026

Gilbert

Such a fun and unique hotel! Staff was so helpful and energetic!

Partner

10/10

Exceptional

24 Jun 2026

Yifan

Clean room

10/10

Exceptional

24 Jun 2026

Marcel

Excellent, my favorite in Seattle

Self

10/10

Exceptional

22 Jun 2026

bilal

Everything

Self

8/10

Excellent

22 Jun 2026

Alo

Great hotel lobby, great location, good views. Rooms are tiny, like super tiny. We paid a fortune but that is Seattle. They dont clean every day. No chargers on the far side of the bed - that's not excusable for a business hotel. Cant get out from one side of the bed. Slipped in the tiny shower as there is nothing to hold onto. But the hotel was nice. The staff is super young and very GenZ which is weird because many older people staying at the hotel. Would definitely recommend for the right reasons. They have co-working space in the lobby but music is always on.

Partner

8/10

Excellent

20 Jun 2026

Nancy

The property was clean ad the staff were helpful. The room was very nice and quiet. You are not forced to create an account to use the free WiFi, and check in time starts at 2pm, which isat least an hour earlier than other hotels. For the room I booked, there wasn't a microwave, and the bed was next to the wall so nightstand was on one side only. There wasn't socket to charge the phone by the nightstand.

Self

10/10

Exceptional

20 Jun 2026

Daniel

Had everything I needed, no frills but super friendly staff with a great check in experience. Room small but comfy and well maintained. Location was great I walked everywhere. Thanks to the team!

Self

10/10

Exceptional

19 Jun 2026

Hsiao-Wei

I enjoyed all the technologies in the room - make the stay really fun. The room looks small at first but actually perfect for 1-2 people. I also liked how the lobby is organized. Overall very positive and interesting experience.

Self

10/10

Exceptional

18 Jun 2026

Joshua

Great hotel in great location. Excellent breakfast buffet.

Note: tiny, dorm-styled rooms

Business Self

10/10

Exceptional

18 Jun 2026

Ketzia

Had an amazing time at the bar, breakfast was good! Room was great and clean amazing views as well!

Family

10/10

Exceptional

16 Jun 2026

Ellen

I have stayed here a number of times and I love this place.

6/10

Pleasant

16 Jun 2026

Raed

Ibis like experience
Breakfast good

Partner

10/10

Exceptional

15 Jun 2026

Matthew

Staff were the absolute best! Close to great food in a great neighborhood!

Partner

10/10

Exceptional

15 Jun 2026

Agnieszka

Very unique hotel! The interior is well decorated and maintained. Front desk staff very friendly and helpful! Room was very clean and spacious enough for 2 people. Very comfortable one night stay!

Partner

8/10

Excellent

15 Jun 2026

LEE

The checkin process was impersonal and clumsy- not a friendly place to stay. Very small rooms.

Partner

6/10

Pleasant

13 Jun 2026

Brittany

Jen was amazing!

Our room was disgusting…We opened the toilet to a surprise.

Partner

10/10

Exceptional

12 Jun 2026

Penny

Very clean and efficient

Partner

2/10

Poor

11 Jun 2026

Milton

My room was ok till I laid on the bed and there was a bunch of hairs along the edge near the wall headboard after driving for over 13 hrs I dealt with it but it was been a nightmare trying to get a refund for my stay. Check in was easy but parking was hard to find.

Partner

8/10

Excellent

09 Jun 2026

Cindy

Didn’t like the breakfast and thought it was overpriced

Partner

10/10

Exceptional

09 Jun 2026

Tammy

Incredible staff ❤️ artful scene ❤️ well designed room ❤️

8/10

Excellent

09 Jun 2026

Gerardo

I had a very good experience at CitizenM Seattle Downtown. This is a modern, unique hotel with a very distinctive personality. From the moment you walk in, its creative, contemporary, and stylish design stands out, offering a fresh and youthful atmosphere that sets it apart from many other hotels in the area.
The rooms are somewhat smaller than those found in traditional hotels, but they are thoughtfully designed, comfortable, and efficiently use the available space. Both the room and bathroom were very clean and well maintained throughout our stay.
One of the hotel’s biggest advantages is its outstanding location. It is ideally situated in downtown Seattle, allowing guests to walk to many of the city’s main attractions within 5 to 10 minutes, and most others within about 15 minutes. This makes it an excellent choice for visitors who want to explore the city without relying on transportation.
The staff provided good service, and the hotel is very easy to access. In addition, the room we stayed in on the sixth floor offered spectacular views of the city, making our stay even more enjoyable.
, it is an excellent choice for travelers looking for a clean, modern, well-located hotel with a unique concept in the heart of Seattle. 100% recommended.

Partner

10/10

Exceptional

08 Jun 2026

Guangli

Convenient location, helpful staff

8/10

Excellent

07 Jun 2026

Jessica

When we arrived from our long flight, there was no one on reception but plenty of iPads to check-in. Halfway through our process of checking in, a member of staff was clearly frustrated that we had started the process before speaking with anyone and rushed over to ask us to provide our ID and a bank card immediately. She also said that she wouldn’t be able to guarantee our room is ready as we were an hour early for check in time. All of this before saying hello or even letting us speak. It was a little much for our first experience of Seattle.

10/10

Exceptional

07 Jun 2026

Sofia

I enjoyed my stay, it was a nice hotel. Perfect for staying when visiting the city.

Self

10/10

Exceptional

06 Jun 2026

Juan

Modern pop artsy hotel in a great location. Rooms are small but the cleaver design makes thing work/excel.

Partner

10/10

Exceptional

03 Jun 2026

dana

The beautiful atmosphere and safe environment were very welcoming. I highly recommend

Self

10/10

Exceptional

03 Jun 2026

Amjad

Best place to stay in Seattle, very good lobby and people are so good

Business Family

10/10

Exceptional

03 Jun 2026

Emily

This is a perfect place for a solo traveler. The room was small, but very tidy. Near the Seattle Center and Monorail, which means easy access to the Market. The breakfast was phenomenal - hot and cold foods plus pastries, with espresso drinks from the barista included. I didn’t like the in-room iPad, which controls the room’s lights, TV, and temperature, but the staff were very accommodating and removed it. I couldn’t use the TV afterwards, but it wasn’t a big deal to me. I really, really enjoyed this hotel!

Self

10/10

Exceptional

02 Jun 2026

Natalie

Helpful staff and great location.

Partner

10/10

Exceptional

02 Jun 2026

Henry

Besides small rooms, everything was excellent.

Partner

10/10

Exceptional

01 Jun 2026

Clara

I like

8/10

Excellent

01 Jun 2026

Angela

A very modern hotel

Family_with_children

4/10

Poor

31 May 2026

Amanjeet

Everything was fine aside from the room not being clean. The bed sheets were covered with black particles and stains which have been photographed. Room was switched to a lower floor with different view. They gave us free breakfast in return for the inconvenience, however, we never are up early enough for this as we paid 45 dollars extra for late checkout.

Partner

8/10

Excellent

30 May 2026

Kim

I had a pleasant stay for 3 nights. The room was perfect for one person. Comfortable bed. Great shower. I loved the iPad controls for the lights, blinds, and tv. I especially enjoyed the different color changes I could choose for the room lights and shower. It was a little inconvenient having to go downstairs when wanting coffee or a snack, especially having travelled and wanting to just chillout in my room. The breakfast buffet was very nice though, and the staff was very accommodating.
I would stay here again.

Self

10/10

Exceptional

30 May 2026

Yailen

Great spot , walking distance to places . Beautiful room with high tech gadgets. Loved the Hotel. Definitely recommend. Tried the food downstairs as well , not bad 😋

Partner

10/10

Exceptional

30 May 2026

Lauren

This is my second time staying here, and it was just as incredible as the first. From the moment you walk through the doors, you're welcomed by the most amazing scent and a beautifully designed lobby that's perfect for relaxing before or after your day.

My room was spotless, cozy, and thoughtfully designed, they truly made the most of the space and thought of every detail. Even the ironing room was impressive!

One of my favorite amenities is the gym. It's always clean, well-maintained, and feels very secure with keycard access. The app is incredibly convenient, and the breakfast is always a great way to start the day.

Overall, CitizenM continues to exceed my expectations. I already can't wait to book my third stay next year. Thank you for another wonderful experience!

Self

10/10

Exceptional

28 May 2026

Moises

As a first time traveler, I could not be more happier for picking to stay here, perfect for a solo or a couple stay. Felt secured and safe. The bar / lounge / kitchen was a plus. No need to go out for a late night drink or snack , they got you covered. Love that I could control temp or lights or TV from just from a tablet. I will definitely would stay here again . I don't ask for much and try not to be picking when staying I hotel, for me 10 out of 10

Self

10/10

Exceptional

28 May 2026

Safeta

Amazing

10/10

Exceptional

26 May 2026

claudia

Great views, super helpful staff, and really nice rooms with an iPad to control everything from.

Self

10/10

Exceptional

26 May 2026

Scarleth Gisselle Espana

Everything about the hotel was great!

Self

2/10

Poor

25 May 2026

Sarah

Absolutely nothing good to report. Room was smaller than a cruise ship inside room. Antifa kept us up banging on drums shouting free Palestine. Check in was awful. A person stood there and told us to use a tablet. We weren’t given any orientation to the hotel or the neighborhood. We heard other guests being welcomed and told when coffee was open and where to walk to. This room is an absolute farce compared to what we saw on hotels.com. Such a bait and switch absolute highway robbery. College dorms are better than this

Partner

10/10

Exceptional

25 May 2026

john

If you are a bigger person, this isn't the place for you. Tiny rooms, tiny shower.

Family

10/10

Exceptional

25 May 2026

Catherina

You simply have to experience this for yourselves... It’s not a conventional hotel, but rather thoroughly modern. I highly recommend the buffet—it’s well worth it and offers a great variety. I recommend this hotel 100%.

Partner

10/10

Exceptional

25 May 2026

Monica

Clean room, bar was nice. No pool though & the rooms are tiny, but for a night or two it worked well. Parking nearby is expensive & night time is noisy from all the sirens outside.. hotel itself was nice & quiet.

Partner

10/10

Exceptional

24 May 2026

Ashley

Fabulous experience!

10/10

Exceptional

23 May 2026

John

Really techy hotel. Located close to everything

Partner

10/10

Exceptional

23 May 2026

Michael

Great location, great customer service and clean hotel.

Partner

10/10

Exceptional

22 May 2026

ali

Cute little hotel

6/10

Pleasant

21 May 2026

Michelle

Tiny room but very quiet. An iPad controls everything but don’t expect some basic toiletries in your room like a shower cap much less a single water glass or facilities to make a cup of tea. Staff very variable in friendliness. Wouldn’t retun.

Self

10/10

Exceptional

19 May 2026

Alan

Cozy, modern rooms made for a fun stay.

Partner

10/10

Exceptional

18 May 2026

Nayed

Great experience. Eco-friendly 10/10

Friends_and_family Family

6/10

Pleasant

18 May 2026

Cheyenne

Tiniest hotel room I've ever stayed in. Everything was very clean, new, and modern but also confusing and cold. We literally could not figure out the light switches and how to operate the lights separately at all without the iPad in room which serves as a universal remote...... when it's 2 am and you have to pee- a light switch would be nice. It's never a great experience to feel like you're in a college dorm room climbing over your partner because the king size bed is wedged between 3 walls. We did book through a 3rd party whose pictures were misleading but I found the experience to be reflective of the times. Paying more for less but it's packaged to make you feel like it's luxury. They seemingly remodeled an existing hotel and cut each room into thirds. I would not want that experience again. You're really paying for the very aesthetic lobby and built in workspaces. So for work travels/ meetings, great hotel choice. For the night of your wedding and a romantic, comfortable place to relax, not so much. The breakfast was nice for a continental buffet set up but that actually cost extra and there was no free water to be found.

Partner

10/10

Exceptional

18 May 2026

Alanna

Room was cleaned well

Partner

10/10

Exceptional

18 May 2026

Branden

Funky and unique. Small rooms but cool hotel. Cheap street parking.

10/10

Exceptional

18 May 2026

Mary

The staff was friendly! Clean and nice space

Family

8/10

Excellent

17 May 2026

Madeleyn

We enjoyed our stay here, the place was a little small but cozy at the same time. The city view was perfect and the ability to adjust the lights in the room was really cool. A little bummed that there was no microwave however there was a mini fridge that fit a couple drinks. The location was convenient and close to shops but for the price it was really disappointing that they didn’t have a parking lot. Street parking was offered however there were rarely spots open. There’s a paid parking lot across the street that was roughly $50 for 12 hours but the hotel isn’t associated with them and they don’t do vouchers sadly. Other than that we had a relaxing and enjoyable time :)

Partner

10/10

Exceptional

17 May 2026

Cielo

better options for breakfast

Partner

8/10

Excellent

16 May 2026

Serena

I unfortunately had small pieces of hair on the side of my bed, I assumed house keeping and brushed it off because everything else was SO amazing. Definitely great for a solo traveler

Self

10/10

Exceptional

15 May 2026

Lesley

A well thought out layout, European in styling. Perfect for a solo business traveler. Great check in and out processes. I will stay here again!

10/10

Exceptional

15 May 2026

Zach

Rooms are small, but perfect.

10/10

Exceptional

15 May 2026

Zach

Great lobby

8/10

Excellent

14 May 2026

Amanda

It was a good rate, clean, and they served free coffee and tea until 11am. Rooms are tidy and efficient but small, very similar to Japan. The furnishings were fine, clean, but definitely no frills or extras. It’s a good place to stay for a business trip or if you don’t plan to spend much time in the room or have any people over. It’s very self service so you don’t have to wait for anything but there’s not much feeling of a personalized or luxe hospitality experience.

Business

10/10

Exceptional

09 May 2026

Chase

I enjoyed my stay.

Partner