Name: Level Seattle Downtown South Lake Union
Address: 110 Boren Avenue N, Seattle, 98109, US

10/10

Exceptional

24 Jul 2026

Cynthia

Amenities were great. Easy to walk to landmarks.

2/10

Poor

22 Jul 2026

Lana

Dirty rooms , had hair in shower in bed

10/10

Exceptional

21 Jul 2026

Elvira

We'll be back very relaxing and service was wonderful

Partner

8/10

Excellent

20 Jul 2026

Kristia

Great location, especially if you are spending time in Cap/ First hill or Belltown. The water is a nice walk. Good for families or people who want more space then a standard hotel room provides.
The beds and bedding(pillows) have seen better days and the quality is not great.
Bring your own hairdryer- the one in the room was cheap and smoked when we tried to use it. Pack your tolietries thoughtfully, as only soap, shampoo and conditioner are provided.
We have stayed here before, the quality of the bed, bedding was not as good this time around and the floors could use a good cleaning as the grout was very dingy.
Looking forward to the roof top restaurant opening soon.

Partner

10/10

Exceptional

20 Jul 2026

Chandrasekar

Great location. Parking is little tough to identify and occupy, little narrow too. Staff service were excellent. Great rooms with good views from balcony. Amenities were excellent. I am not sure this one offers breakfast but you got plenty of options outside walk-able. Accessible/walk-able to all tourists places. Full kitchen was very useful with washer/dryer in our unit, a time saver :) for 4 days stay. Overall excellent experience.

Family_with_children

8/10

Excellent

20 Jul 2026

Grace

Easy location to some of Seattle’s tourist sites and activities.

Family_with_children

10/10

Exceptional

19 Jul 2026

Giuseppe

Always a nice experience at Level. Very comfortable stay for three adults in two bedrooms. Right in the heart of SLU with easy access to everything you need. I've stayed here the times and always enjoy the amenities (especially the gym). We'll stay again next time we're in Seattle.

Friends_and_family Family

6/10

Pleasant

19 Jul 2026

Amanda

The front desk staff were rude, we had to ask for extra bedding for the pull out couch, our room phone did not work, no one explained how the elevators worked or where any of the amenities were, and children were running up and down the hallways yelling and banging on our door at 11pm. For the price of this hotel I would never stay here again.

10/10

Exceptional

18 Jul 2026

Jamila

Genuinely one of the nicest hotels we’ve ever been too! So many pools and hot tubs at least two sauna rooms, and staff were so helpful! Parking was easy and max $60! And the room was so big and nice felt like a apartment

6/10

Pleasant

17 Jul 2026

Tiffany Jean

The property offers amenities which we weren’t using because we were leaving early in the morning for a cruise. There was no option…we needed to pay the service fee to use these facilities and take the access badge even though we declined.

Family_with_children

10/10

Exceptional

16 Jul 2026

Erik

This was a bit of a happy accident experience. I had intended to reserve a room at The Astra a few blocks away because we had stayed there before but clicked on The Level property a few blocks away and a room was offered for under $300. I didn't expect a suite that had separate bedroom, an actual kitchen with a gas stove, a balcony with a nice view, a rooftop swimming pool as well as another pool on the 2nd flood with cabanas. Parking was included! There is a small resort fee but it covers all the niceties that you will enjoy such as the Nespresso maker. This ranks in my top stays in hotels ... second only to the hotel in Cologne with views of the Cathedral.

Partner

2/10

Poor

16 Jul 2026

Ashanti

This hotel presents itself as a luxury destination, but my experience this past week was anything but luxurious.
I do want to say that the manager on duty and the staff were polite and never rude. However, it felt like the property caters more to long-term residents than vacation guests. Instead of feeling like a relaxing getaway, it felt more like staying in a crowded apartment complex.

One of the biggest issues was the cleanliness of our room. There was dog hair everywhere. My son is allergic to dog hair, so I called the front desk to request that the room be cleaned. I was initially told they could bring me a vacuum, but that housekeeping would not clean the room unless we had been staying for eight days. That response was very disappointing given the allergy concern. It took speaking with the manager before housekeeping came to clean the room. Even after the cleaning, there was still so much dog hair that I ended up washing all of our clothes again when we returned home.

The washer and dryer on the property were also not functioning properly. Maintenance came, but there was a significant language barrier, making it difficult to explain the issue. We tried to tell him that the washer wasn't filling with water. He pointed at it and said, \"Look, it works.\" After he adjusted something, only about two ounces of water came out, and he insisted it was fixed before leaving.

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

Enid

Great view of the city, walking distance to bis station, whole foods and other places. The amenities are amazing including climbing wall, steam sauna and the rooftop pool.

Family_with_children

10/10

Exceptional

15 Jul 2026

Ambereen

Staff was very friendly and helpful only negative is they charge for housekeeping

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Paula

Exceptional property. The room was spacious, spotless, and very comfortable. The property offered every amenity imaginable. We only wish we had more time to stay and fully enjoy everything the property had to offer.

Family_with_children

10/10

Exceptional

14 Jul 2026

diane

Great

Partner

10/10

Exceptional

13 Jul 2026

Dianne

The 3 bedroom suit was great. We had 7 family members and we had plenty of space for all of us. The living, dining and kitchen area was spacious. The balcony was amazing. Our view was of the lake with float planes and sail boats which was so much fun to watch.

Family

10/10

Exceptional

13 Jul 2026

Brent

Great location, incredible views, friendly staff, luxurious amenities, easy parking, and our suite was amazing

Family_with_children

10/10

Exceptional

13 Jul 2026

Kristen Lauren

Favorite place to stay

8/10

Excellent

12 Jul 2026

Scott

Very nice room with all the perks for our short stay.

Friends_and_family Family

8/10

Excellent

11 Jul 2026

Rhonda

Clean modern place. My only complaint is the cost of parking- very expensive and an added expense . Should be reflected in the price of the room per night. Amenities are great, lots of options of pools and things to do . Gym is top notch

Friends

10/10

Exceptional

11 Jul 2026

Nicole

The best. Clean rooms and great pools

Family_with_children

8/10

Excellent

10 Jul 2026

Wesley

We had a nice stay at Level Seattle Downtown. The suite was spacious, comfortable, and well-furnished for a week-long visit. The only disappointment was that there wasn’t a TV in every bedroom, which I expected for a suite of this caliber. Overall, it’s a great option with plenty of space and amenities, and we’d consider staying again.

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Jesus

Pool

Family_with_children

10/10

Exceptional

07 Jul 2026

Lorna

First time staying here and we loved it. An apartment type hotel that has so many amenities. From gym, 3 pools, jacuzzi, cold plunge, sauna, steam room, game room bbq area, and the location was great. We were walking distance to Whole Foods and other great stores. We will definitely come back to this place when we visit Seattle . The reception desk staff were very helpful and very nice.

Family

8/10

Excellent

06 Jul 2026

Glen

The facilities and rooms were excellent. The beds are terrible though, had a hard time sleeping on them. The pull-out couch mattress was better that the actual bed.

10/10

Exceptional

06 Jul 2026

Douglas

Rooms were very nice. Centrally located to everything in Seattle. We were able to walk to everything from this location. Staff was very accomodating.

Partner

10/10

Exceptional

05 Jul 2026

Petra

it was amazing and a lot of different activities to do in the hotel.

Friends

8/10

Excellent

04 Jul 2026

Patricia

Amenities were super! Great location!

Partner

4/10

Poor

02 Jul 2026

Rachel

Honestly -pass on this “level” there are way nicer hotels in Seattle with customer service and dining for the same price. Many hidden fees. You need to keep your key card out indefinitely it was extremely burdensome- couldn’t pass any door and don’t get me started on the maze of elevators. The amenities were scattered completely randomly with different elevators and different floors to access each one-horrible layout for children. There is zero customer service. One tiny marketplace for junk food otherwise bring anything you want to eat or drink with you apparently and they will not bring anything to your room if you order through DoorDash. The front desk staff acted like any request was such an imposition-couldn’t get a map of the layout, extra towels, “we don’t have water there’s a fountain down here if you want”, dragging my 2 kids everywhere-I nearly left the first day.

Main vibe was young kids 20s partying and not caring there’s no food or staff maintaining the rooms at all. Not suitable for relaxing or vacationing with children.

Family_with_children

8/10

Excellent

01 Jul 2026

Alicia

Hard to contact staff from room

Family_with_children

2/10

Poor

30 Jun 2026

Austin

The property itself self

10/10

Exceptional

30 Jun 2026

chris

I’ve stayed here a handful of times this month and I’m blown away each and everytime by the level of cleanliness and attention to detail. The amenities are unlike any other hotel I’ve stayed at.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Leiyuan

Suite is very spacious, with nice appliances and full kitchen, well stocked with cooking utensils. Very comfortable beds. Excellent view of the city and mountain. Central location easy to go everywhere . Two nice grocery stores just one block away. Hotel supply detergent for cloth washer and dish washer. Just ask the front desk if out of supply.
This is more like an apartment than hotel. They don't clean the room everyday. Lots of young people, possibly Amazon employee, living here. Check out the hotel website for the amenity map, they are all available and very nice.
Hotel layout is kind of complex, with multiple elevators to different places, so it takes maybe a days or two to figure out how to most efficiently go everywhere. Elevator are operated differently from typical ones in hotels, so it can be confusing at the first few rides, but once figure out how it works, you would actually feel it is very efficient and much better. Elevators are very fast. Only need 1 elevator ride from any garage floor to room floor.
Garage has plenty of spots. Just need to go down 4 to 7 floors. You can always find a few empty spots together where you can comfortably park larger vehicle. Knowing the crazy surface parking situation at hotel location, it is really nice to have a guaranteed parking spot. Make good use of the P1 level.
Don't worry about the \"pre checkin\" link sent to expedia. It is not needed.

Family

10/10

Exceptional

28 Jun 2026

grace

Great location, excellent facilities wen swimming everyday!

Family_with_children

10/10

Exceptional

24 Jun 2026

Shelley

Was amazing! Will definitely stay here again!

Friends

10/10

Exceptional

24 Jun 2026

Ethan

Excellent spot in seattle

Family

8/10

Excellent

22 Jun 2026

Nora

The property was fine and was in the perfect location for the things that we wanted to do in Seattle.

Our only issue was that the refrigerator in our room didn't work...it froze everything we put in it. We also had a faulty coffee maker. We reported the problem to the front desk on the evening we discovered it and they promised to send a maintenance person. The coffee maker was replaced (after several tries) but no one ever came to deal with the fridge...even after multiple communications with the from desk. After 3 days I gave up.

We complained once again when we checked out. I later received a phone call from the guest service manager (and a follow-up email) with an apology and a refund of the resort fee.

We really liked the hotel and the location, but am a bit wary about the service.

Partner

2/10

Poor

22 Jun 2026

Jeny

The bed is lumpy and made our backs achey, we didn't have relaxing sleep.
We wake up with stuffy nose more likely dusts.
Pounding and buzzing noise like drills or electric saw went on intermittently.
The jet stream in hot tubs not working. We notified the front desk everytime we went for a dip and staff promised to send someone to help but for three times we were there no one came.
The hotel doesnt have existing hot food service or restaurant. We had to go out everytime we need to eat - too inconvenient.
We probably wont choose to book accommodations in this hotel.
We couldn't wait to go home, checked out early morning rather than maximizing our stay to 11am check out time.

Family

10/10

Exceptional

19 Jun 2026

Tamara

One of the best hotels for amenities. Only thing missing that is coming soon apparently is a restaurant/bar. Great restaurants nearby though and close to transportation.

Family_with_children

10/10

Exceptional

19 Jun 2026

Christopher

Awazing,

10/10

Exceptional

17 Jun 2026

Reba

Had a excellent stay at the Level a month ago.
There was a booking mistake from my end and realized that i had booked for a smaller space than what i actually needed and realized only at the time of check-in.
A special shout-out to Jeroom, the manager, who assured me ,that she would make sure that i could get accommodation i wanted, despite being told earlier by the staff that none was available due to the World cup crowd.

Couldn't be more happier with our stay at the Level, because of the caring nature of Jeroom.
Wishing her all the best and i can assure that i will choose the Level every time I'm in Seattle:)
Thankyou!
Best

Friends

10/10

Exceptional

16 Jun 2026

Solida

Wonderful clean room staff , pool , family
Friendly

Business Family_with_children

8/10

Excellent

16 Jun 2026

Trina

The location was perfect and the beds were really comfortable. The living space and kitchen were a good size for 3 people staying in the 2 bedroom suite. We also got free parking underground which was really helpful. The only thing is we brought our dog on this trip and there wasn't a bed or any amenities for our dog considering how much we paid for the pet fee. I thought it would be more pet friendly. Lots of grass areas close to the building had signs that it was not a dog relief area.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Savannah

Always a great stay. Surprisingly easy check in considering it was World Cup going on. Elevators were slow but overall great stay

Family_with_children

10/10

Exceptional

14 Jun 2026

Matthew

Top notch on in every way!

Family_with_children

6/10

Pleasant

13 Jun 2026

Pam

As part of a group of friends who stayed in a three-bedroom unit, the hotel property and room themselves were amazing. Staff were hit or miss--the individual who checked me in and the concierge-style staff were helpful and friendly. Others had a somewhat flat affect and seemed to feel bothered when asked for the advertised included amenities, like dishwashing soap and laundry detergent that weren't already in the room.

The only reason I'm writing this is to warn others to check your bill after leaving. I was charged a $1,000+ extra \"biohazard cleaning\" bill because of vomit the hotel claimed came from our balcony and affected several floors below us. When I asked what evidence the hotel had it came from our room, the hotel said they would do an investigation and get back to me. Ummm...shouldn't you have done the due diligence first?! They never even reached out to me first to inquire. Anyway, no surprise that 48 hours later (I had to follow up), the response was, \"it was a miscommunication with housekeeping staff; we'll reverse the charge.\" Horrible.

Friends

10/10

Exceptional

13 Jun 2026

Alyson

Super fun family vacation with great amenities. We loved the rooftop pool and having a kitchen made meals easy.

Family_with_children

10/10

Exceptional

13 Jun 2026

Matthew

Excellent

Family_with_children

10/10

Exceptional

11 Jun 2026

Cherice

Great amenities! Very modern clean and beautiful rooms!

10/10

Exceptional

10 Jun 2026

Ryan

Excellent property. Amenities were top notch and enjoyed my stay. Will stay again

Friends

10/10

Exceptional

10 Jun 2026

David

Room was a good size. Staff helpful. good amenities

Partner

10/10

Exceptional

08 Jun 2026

Luis E

Nice pre-cruise choice.
Had good time!

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Lilybelle

I always stay at Level since it’s central to everything I need and want to see. Great staff and amazing amenities!

Family

2/10

Poor

08 Jun 2026

Anna

This hotel looks fun but don’t bring your family here. We were treated very poorly after a 7hr overnight flight with two young children. Arrived at 10am and they made us wait 7hrs till they finally let us into a room. After being up for 24hrs due to travel we were exhausted & they could tell but they didn’t care. Told us they’d text us when a room was ready but never did. I asked every hour, was told “almost ready” every time. The check in was a joke. Didn’t explain where things were like the elevators, or how the access keys worked. A particularly rude staff member named Zuzu told us it was “too much work to explain it all” to us & just dismissively handed us a sheet of paper with different activity centers on different floors to read through. We sat in one of the activity centers like zombies for 7hrs. Every 30min they’d bring people through on “tours” ostensibly for the residence side of the hotel that sounded like Time Share sales pitches. When we did finally get to our room, it was not as advertised. The door to one of the bedrooms was broken & wouldn’t close. There were large metal shavings scattered out on the balcony rendering it unsafe for the children to be out there. There was also no way to lock the balcony door. The rooms that cost more than $400/night are so bare they didn’t even have Kleenex. These people care exclusively about making money. In 15 years of world travel, we’ve never been treated worse nor paid so much for such a subpar experience.

Family_with_children

10/10

Exceptional

08 Jun 2026

Taylor

Really cool property and absolutely loved the room. The beds were super comfortable too!

Partner

4/10

Poor

08 Jun 2026

Michelle

Unfortunately they were extremely short staffed in house keeping and our check-in was delayed by an hour.
Typically wouldn’t be that impactful but it happened to be my daughter’s high school prom. It delayed them from starting their night, we weren’t able to take advantage of the room and amazing deck for pictures before they had to leave. Worst of all I then had to take all their bags up to the room and missed prom pictures with the rest of the parents. Champagne problems I know, but an experience I can’t go back and have. The staff tried to support where they could with late check-out. The room and amenities are awesome, only wish we could’ve enjoyed them more. 😢

Friends_and_family Friends

8/10

Excellent

08 Jun 2026

Melissa

Staff was very helpful, especially with early check-in. Since We were traveling with my elderly mom and her wheelchair, they were able to upgrade our room to an executive suite at no extra charge which was wonderful. The only ding I would give them is that there is no parking lot for a shuttle to drop you off, it's only street parking for shuttles. They had lots of different activity rooms, and since we only stayed one night, we didn't get to use all of the free amenities. Amenities. But it is a lovely hotel.

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Jerson

An amazing restaurant for a nice getaway! The staff was super friendly and helpful. The room was incredibly clean and beautiful. Will be coming back soon.!!!

Partner

10/10

Exceptional

06 Jun 2026

Amber

Room nice

Partner

2/10

Poor

06 Jun 2026

Carly

The pools are beautiful and the karaoke room is fun! But for all the cool rooms to explore, there are zero helpful amenities and zero helpful guidance - no food, no coffee, no bottles of waters, pool towels ONLY at the front desk, key cards for every single door, different elevators for different places, an account needed to buy a bottle of water at the Marketplace, a $250 deposit charged at check-in, a maze of a parking garage and NO ONE TELLS YOU ANY OF IT! Good luck out there.

Family_with_children

10/10

Exceptional

05 Jun 2026

Rebecca

Cisco at the front desk was super helpful and thoughtful

Family

10/10

Exceptional

05 Jun 2026

Jason

Property was like a 1 bedroom apartment with 2 TVs washer and dryer and fully furnished kitchen with a walk out baloney! My only want was to be on a higher floor to be able to enjoy the beautiful Seattle skyline. So next time for sure.

Partner

10/10

Exceptional

04 Jun 2026

Alyssa

Efficient check in, friendly staff, clean and walkable to tourist spots!

Partner

8/10

Excellent

03 Jun 2026

Alexis

Hated the elevator system.

10/10

Exceptional

02 Jun 2026

Tina

Beautiful property

Partner

6/10

Pleasant

02 Jun 2026

Amber

The room is super nice and it’s in a really cool area but if you need something and call the front seat 9/10 they won’t answer, the oven notch thing to turn the temp on broke and they literally just super glued it back together so I had to call to have them help me turn it off because of that too. For how much your paying to stay here I just feel like I should stay and not have to worry about anything but I just felt like something was always not working here.

Family_with_children

10/10

Exceptional

02 Jun 2026

Gabriel

Clean, friendly staff, nice gym.

10/10

Exceptional

02 Jun 2026

Franca

We enjoyed our stay at Level One. It was clean, had lots of amenities and washer/dryer and kitchenette was a bonus. Would highly recommend.

4/10

Poor

01 Jun 2026

Muzyar

I had a tense interaction with one of the receptionists because I told her that she was not treating guest equally, instead of changing her behavior she became hostile towards me. I later contacted the manager and explained the situation, she told me that she would investigate and let me know, at first the manager was very friendly and told me that she would follow up and let me know, but I never heard from her. Rude staff and bad management.,

10/10

Exceptional

01 Jun 2026

Karina Lizbeth

Excelent

8/10

Excellent

31 May 2026

Nansare

The hotel was nice and spacious very family friendly. Staff was really nice had a lil hiccup at check in but it was corrected really fast. The only thing that was annoying was the key cards deactivating at every chance they got and having to keep going to front desk to activate it. Other than that we had a good experience kids had a blast as well as the adults. The amenities were amazing I would book here every time

Family_with_children

8/10

Excellent

31 May 2026

Jack

Good location, unit well equipped.

Partner

2/10

Poor

31 May 2026

James

Nope

Self

6/10

Pleasant

31 May 2026

Julie

To start the room and hotel itself are very clean, the staff that works at the hotel were very accommodating and helpful. Unfortunately we had guests at the hotel that kept us up til 3 am night one, I eventually had to go to the balcony and ask them to stop being so loud which they finally did. Night 2 we wanted to hang out at the pool and use the hot tub, sauna and steam room…the other guests with kids had their kids keeping the sauna doors open, filling up empty water bottles to poor all over the pool floors to use as a slip and slide and we’re doing cannon balls in the cold plunge and then racing into the hot tub. I truly felt like I was on punk’d. There’s nothing we could do but laugh because who lets their kids act like that, but it wasn’t the hotels fault. Very unfortunate guests don’t know how to behave. Our parking was supposed to be complimentary due to some check in issues, but we ended up having to pay and it has yet to be resolved. But the amenities, the location and hotel were all in all good, it was just an unfortunate coincidence we ended up at the hotel on days such as these.

Family_with_children

10/10

Exceptional

31 May 2026

Lance Real Estate

No upgrade available as usual

Friends_and_family Family

8/10

Excellent

31 May 2026

Hope

Overall, we had a great experience. We loved the hot tub and pool and how spacious the rooms were, with a kitchen, couch, and a bedroom. We also appreciated that the location was near public transit. Our only feedback is that they need to make sure that the bedding is actually clean.

Partner

8/10

Excellent

31 May 2026

Ollie

The parking SUCKS!

Friends

10/10

Exceptional

31 May 2026

Mark

Very nice

Friends

2/10

Poor

31 May 2026

OSIRIS

Got there like around 4:40pm, check in is at 4pm. Room was not ready. I had worked all day long and was really tired. Wanted to take a shower and relax before our family dinner. Long story short, now, it was 8:45pm and our room was still not ready, i asked for any other room and was told that they didn't have anything ready at all. Never ever booking at this hotel again. That's just unacceptable.

10/10

Exceptional

30 May 2026

Erica

Perfect for a family holiday! The amenities are out of this world. We could’ve just stayed at the hotel all day. Front staff was wonderful. Would definitely stay here again!

Friends_and_family Family

10/10

Exceptional

29 May 2026

Steven

Excellent hotel experience. It was only a one night stay so that was a bummer. With a hotel that nice I wish we would have had more time. There were many walking accessible activities nearby. The space needle was a 15 to 20 minute walk. Many shops food places. Whole foods store was about a block away. About the area. Be extremely careful watching out for pedestrians. Lots of ebikes and scooters. Also pedestrians walking everywhere. Overall a great stay and would love to stay again.

Partner

8/10

Excellent

28 May 2026

Crystal

Overall it was a great stay. Only a few things to note. The amenities are amazing but they're all pretty spread out and a little confusing to find.
Theres a movie/theater room but the roku remote app they had for the movie room didn't actually work. Not sure if it was unactivated but we were there at 10 30pm and it closes at midnight.
Basketball court was AMAZING! It had a Bluetooth speaker system for extra motivation.
The music room however was very lack luster only having a piano and a drum set. The bass drum had a hole in it however so the drums weren't as fun as they could be.
The shower was alright I suppose, it was very spacious, yet lacked a adequate shower head with good water pressure. But the water temp was great! Bed was fine I guess. Cooking in the kitchen was temperamental because the smoke detector kept going off. We were trying to cook bacon and the vent above the stove wasn't working.
The full gym was an amazing and convenient amenity to have. Pools were plentiful and warm, not very deep though.
We had a blast in the game room playing classic arcade games, ping pong, shuffle board and pool!
Overall this is probably a pretty good hotel for the price. It acts like a luxury hotel but the feel of it while there is a bit underwhelming at times with clear limitations in their amenities like the shower pressure, bed comfort and layout of the hotel. The room was very clean and having a dishwasher, washer/dryer and garbage disposal was very handy!

Partner

10/10

Exceptional

28 May 2026

cyndi

Very clean ,staff was very helpful. Especially Dorothy the Manager. Expensive but totally worth it. Thank you

Partner

8/10

Excellent

28 May 2026

Danica

4.5/5 stars! Amazing amenities including several pools, hot tubs, steam rooms, saunas, game rooms, sports courts, top-notch gym with many options, and more. Very family friendly and pet-friendly with the on-site dog area on level 2. Room had a wonderful layout with a great balcony overlooking the pool but I missed some of the \"hotel\" type items like hand soap. Why don't they include this? I am not sure if it was only our room or all of the rooms. They also needed to include more body wash, shampoo, conditioner, and towels. The bottles were tiny and we ran out in only a two day stay with two people. Fresh towels also would have been nice. Walls were a little thin as we could hear neighbors moving around their chairs and making noise. I loved the full kitchen and in-unit laundry but I would've liked some more of the comforts that a traditional hotel provides. Almost perfect, but it missed the mark on a couple small details. That being said, we will be back and next time we will bring the kids!

Other insider lessons:
- Don't try to check in early. We were there 20 minutes early and they wouldn't do it. The line was VERY long at 4 PM because they did not acccomodate a slightly early check in.
- Your hotel key stops working the moment you check out. This is an issue when you try to return the luggage carts: you are locked out! If you can't find a luggage cart go and check P4 and P5 where they all get trapped.
- Only one of the elevators goes up to the 13th floor pool/hot tub.

Partner

8/10

Excellent

28 May 2026

Harp

Overall it was a clean facility. Much cleaner than the Level in LA. The check in was a disaster with line ups every time we had to come back since our room was not ready. But it looked like everyone waiting, which were lots of groups, were all frustrated with the wait for getting in the rooms and the line ups. The staff was really lovely though so it made the wait ok. The bathrooms need attention as I had black moldy stuff at the bottom of the shower. I would stay again and hopefully have time to use the facility more. Also more signage would be great for check in. And automatic doors for those of us with luggage.

Business Partner

10/10

Exceptional

27 May 2026

Katy

Great property within walking distance to the heart of downtown. They staff is very friendly and they keep a very clean hotel. The amenities are unmatched for the area especially for families with kids or groups with teenagers.
My only complaint really is that for a room that sleeps 5 there was not bedding or coffee or bathroom amenities for that group. But the staff was more than willing accommodate upon request. I would stay here again without question!!

Friends_and_family Family

10/10

Exceptional

27 May 2026

Matthew

Awesome place

10/10

Exceptional

27 May 2026

Michael

Very nice place with a great staff and plenty of amenities

Self

10/10

Exceptional

26 May 2026

Cameron

I had a wonderful time. The room was clean and the location was perfect. One of my favorite hotel experiences. I was able to walk downtown easily, enjoy city views with a balcony, quickly walk to whole foods grocery store for a snack, enjoy a nice big shower. Modern stay lives up to the images. My staff interaction was brief but perfect.

Self

2/10

Poor

26 May 2026

James

I have no complaints about the staff who were there. It’s just unfortunate that there are so few of them. They were completely overwhelmed by a long weekend’s worth of guests, and it’s exposes that this isn’t really a standard hotel, it’s more for corporate folks to stay in Seattle and for the people who own/rent condos there.

The rooms themselves are nice, but don’t expect a well-supported hotel stay.

Family_with_children

10/10

Exceptional

26 May 2026

April

It was a wonderful place. Soooo quiet. My only complaint was that there was loitering around the property and it felt uncomfortable at times. The hotel was friendly, clean and quiet.

Friends_and_family Family

6/10

Pleasant

25 May 2026

Tachelle

Amenities were awesome had some hiccups with the manager but everything played out once I complied with her demands… that I wasn’t fully aware of .

Family_with_children

8/10

Excellent

25 May 2026

Sara

Level is a truly unique and fun place to stay. With three pools, a karaoke room, game room, basketball court, theater room and playground, it has everything a family could want or need to have a great time! However, if you are needing a superb nights sleep, I would look elsewhere. The beds are hard and the pillows are limp. I think the pillows are down, which might be a plus for some but I am allergic to feathers. I woke up with a back ache and swollen eyes.

Family_with_children

10/10

Exceptional

24 May 2026

Jeniffer

Clean room, nice staff, really good amenities

Friends

10/10

Exceptional

24 May 2026

Gemma

Andy at the front desk was very helpful.
Would stay here again. Great location. Very clean.