Name: Holiday Inn Seattle Downtown - Lake Union
Address: 211 Dexter Ave North, Seattle, 98109, US

10/10

Exceptional

18 Jul 2026

RICHARD

Breakfast was good and plentiful with staff keeping the buffet stocked with good warm food. The facility looked new. Staff were there to facilitate guest needs.
Only down is restaurants are blocks away. Grub hub delivered quickly. Public transportation is abundant.

I enjoyed our two. Night stay prior to an Alaska cruise.

Partner

10/10

Exceptional

18 Jul 2026

Valerie

Really nice property. Loved the breakfast in the morning! Not too far from pikes market and the needle. We were able to walk to those places. The staff was super friendly and nice.

Family_with_children

10/10

Exceptional

17 Jul 2026

Marcy

Clean room. Easy parking.

Partner

10/10

Exceptional

15 Jul 2026

Tiffany

Property was clean and comfortable. The staff were extremely nice and accommodating. They had an incredible selection for breakfast. Parking was way less expensive than any of the neighboring hotels. The location was super convenient to all of the sights. I would definitely stay again and would 100% recommend.

Family_with_children

8/10

Excellent

13 Jul 2026

Ian

N

Family

10/10

Exceptional

10 Jul 2026

Paula

No

Family_with_children

4/10

Poor

09 Jul 2026

Sam

All three ice machines were not working during some of the warmest temperatures of the year. You had to bring the ice bucket to the lobby and wait in line while one person on staff checked other guests in.

On two occasions, took a half hour just to get a bucket of ice. Found it easier to go to the corner gas station and buy a bag and kept it in the fridg. for the day.

I know, 1st world problems.

Partner

10/10

Exceptional

07 Jul 2026

Olin

Excellent stay thank you so much!

Friends

10/10

Exceptional

04 Jul 2026

Tonya

Walking distance to the space needle. Very nice free breakfast. Reasonable price for rides to the cruise port.

10/10

Exceptional

03 Jul 2026

James

Very big clean room and nice layout. Breakfast was simple but perfect for balanced day.

Friends_and_family Friends

6/10

Pleasant

02 Jul 2026

Guillermo

Water pressure is very low on the sink and in the shower, water temperature took forever to get warm toilet is very low to the ground.They should look into a little higher rise toilet. Would definitely be hard for elderly or handicapped to sit down on it and get back up.

Family_with_children

10/10

Exceptional

01 Jul 2026

Alicia

Nice hotel, easy to access

8/10

Excellent

01 Jul 2026

Paul

Overall we had a good stay.
The elevator in the lobby was kind of rickety. We didn't take it again after it got stuck the first trip up to our floor.

Friends_and_family Family

6/10

Pleasant

01 Jul 2026

Amber

One of the elevators was down and it was taking forever to wait on the other one. Stairs were not easily accessable either.

Partner

10/10

Exceptional

30 Jun 2026

Sergio

The property was very easy to find and the parking lot was gated which was a good thing. The rooms were very nice and spacious, something that you don’t see very often. Overall, great place to stay and enjoy!

Partner

10/10

Exceptional

30 Jun 2026

Robert

Located close to cruise ships. Great free breakfast. Friendly and helpful staff.

Partner

10/10

Exceptional

29 Jun 2026

Stacy

Perfect pre-cruise stay. Walking distance to the space needle.

10/10

Exceptional

28 Jun 2026

Elida

Room was clean and staff was very friendly

Family

10/10

Exceptional

27 Jun 2026

Irene

Rooms were clean and staff are super freindly and the hotel looks and feel new.

Family_with_children

10/10

Exceptional

25 Jun 2026

Stuart

Staying only a single night in the middle of 2 1/2 days travel this was a welcome oasis of calm.
Staff were friendly and helpful and tge breakfast service was efficient and tasty.

Self

10/10

Exceptional

25 Jun 2026

Jamie

Rooms were clean. Location was convenient, very close to Pikes Place for easy access. Parking felt safe. Already planned next trip to this location.

Family_with_children

10/10

Exceptional

22 Jun 2026

ZHE

Staff very friendly and nice，they greet you right away the time you come in. Room is clean and mattress very comfortable. Underground parking is USD$35 per night，very easy assess just through the elevator without going outside，and very safe. Breakfast is good. Very close to Space Needle，only 8mins walk. Higly recommended！

8/10

Excellent

21 Jun 2026

William

Good

10/10

Exceptional

21 Jun 2026

Christian

Super friendly front desk people. The breakfast was excellent. Convenient location and in a great neighborhood.

Friends_and_family Family

8/10

Excellent

20 Jun 2026

Maria

The hotel staff were very friendly, polite, smiled and help with everything we asked them for. I asked if we could get a higher floor and they already had us at the top one. I asked for a comb and a few band aids we needed (uncomfortable shoes) and they got us some with a smile. Hotel location is great, only 4-5 bus stops from Pike Market and one night we just walked the distance, like 20-25 min. My only complaint is with whoever answered the phone lines. I called once the day before my stay there and first for like 15 min I was on hold, no one answered. Then I called again and after maybe 5 min some woman, sounded like she was just waken up, with a raspy quiet voice put me on hold without even hearing or acknowledging me in any way! After another 15 min on hold I hang up. I called a 3rd time in an hour and this time someone answered but when I asked if the hotel provides shuttle services from and to the airport, she had to check and then she said no, but didn’t sound sure. We took an Uber to the hotel and when we were checking in we saw a sign about the shuttle, it looks like they do have one but it costs maybe around $60. It’s still cheaper than the Uber. I never talk to the front desk about it, so don’t know details about it. Just really disappointed with the phone service, whoever these people are. The staff at the hotel though was great!

Family

10/10

Exceptional

15 Jun 2026

Toni

Everything was great

Family

10/10

Exceptional

13 Jun 2026

Adam

Great location and friendly staff

Family_with_children

10/10

Exceptional

09 Jun 2026

Debra

Rooms were clean, walking distance to other amenities

Friends_and_family Friends

10/10

Exceptional

08 Jun 2026

Katrina

Clean room. Location very convenient.

Friends_and_family Family

10/10

Exceptional

04 Jun 2026

Kjerstin

This hotel is in an amazing location and a great value. Staff are very helpful and accommodating.

Family

10/10

Exceptional

31 May 2026

Norma

Clean room, helpful personal

Family_with_children

8/10

Excellent

29 May 2026

Susan

Nice parking. Free breakfast was crowded and took too long and food was ready from the kitchen to refill empties, wait way to lo g to make your individual cup of coffee.
A little noisy but room was very nice. Great location for Seattle Center and waterfront area.

Partner

10/10

Exceptional

26 May 2026

Lorena

We had a great time. Convenient location, close to everything we wanted to do! Very helpful staff and clean facility.

Family

6/10

Pleasant

16 May 2026

Mary Jo

The staff were extremely polite and helpful! We needed to go to a store and they were able to give us great walking directions. The breakfast was good with the options plentiful. The hotel was undergoing a renovation so there were a few construction areas, nothing to worry about. The real problem, NO HOT WATER! Our room was in part of the hotel that no hot water yet we given a room there. The young woman who checked us out explained, That part of the hotel was having plumbing problems and was aware of no hot water. Seriously, a refund should be ofdered

10/10

Exceptional

13 May 2026

Latoya

Yes

10/10

Exceptional

12 May 2026

John

Shuttles in but parking seemed adequate with food and retail shops in walking distance

Family

10/10

Exceptional

02 May 2026

Karen

Yes, shops nearby.

Self

8/10

Excellent

29 Apr 2026

sara

Room was clean

Family_with_children

10/10

Exceptional

28 Apr 2026

Brittney

Clean room, friendly staff

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Suzi

The lobby was clean, staff was helpful, room was cozy, bed was comfortable.

Family

8/10

Excellent

17 Apr 2026

don

All was just fine with the exception of having no bath towel in the room, an oversight I'm certain. The 3 hand towels provided sufficed.

6/10

Pleasant

13 Apr 2026

Joseph

Parking is easy and secure, but the only thing was we came in during renovations, the water was very light and hot water did not last long in the room.

Partner

8/10

Excellent

12 Apr 2026

Alyssa

Parking good.

6/10

Pleasant

12 Apr 2026

Ben

The building was under construction, so I'm sure they had their hands full. The front desk attendant was amazing and welcoming. The main complaints I have are that the shower only heated to lukewarm, and for the 2 nights I stayed there, no one came into the room to replace coffee or empty the trashes.

Partner

8/10

Excellent

10 Apr 2026

Elizabeth

Parking garage available but only for an extra payment. You're paying extra over other hotels for amenities that you can't use.

Partner

4/10

Poor

08 Apr 2026

Robert

Cold shower two mornings in a row. Motel 6 would've been better.

Partner

8/10

Excellent

04 Apr 2026

Tami

Honestly, we have no complaints about our stay, other than the inconvenience of the renovation going on. It affected the elevators, lobby and parking lot the most. But we loved the rooms, staff, and location!

Friends_and_family Family

8/10

Excellent

03 Apr 2026

Victor

Room and staff are great, we went at a time that they were remodeling so we were held back to things we could have enjoyed about the hotel.

Partner

10/10

Exceptional

01 Apr 2026

Leticia

This place was central to everything. We were within walking distance to Pikes Market, Space Needle and everything else you can think of. This was our second trip to Seattle and the second time we stayed here. Would stay here again.

Family_with_children

8/10

Excellent

30 Mar 2026

Emily

I knew there would be construction so I cannot fault that. The room was clean and updated and the hotel is very convenient to local attractions. My main issue was that the staff all gave different answers as to the breakfast situation - some thought there might be a breakfast buffet, others said no, and when I pointed out that I had paid extra for included breakfast when reserving, they only refunded two of four days’ of that cost. I’m not going to waste time arguing with twentysomethings over a few dollars but it was a little frustrating that they seemed so unprepared to answer the question. They were friendly, a little training would have just gone a long way.

Family

6/10

Pleasant

29 Mar 2026

Gregory

I Was Disappointed That The Restaurant Was Closed, And I Was Not Informed Until I Checked In. The Property Is Under Renovation. If I Had Known This, I Would NOT Have Picked This Establishment

Friends

8/10

Excellent

25 Mar 2026

Kazushi

The hotel was under renovation throughout, and the ice machine was unavailable on all floors — despite a notice posted stating it would be available on other floors.

Self

10/10

Exceptional

17 Mar 2026

Amber

Hotel was under construction otherwise everything was good, will be back 😊

Partner

8/10

Excellent

08 Mar 2026

Tina

The hotel was being remodeled when we stayed, however we weren't bothered by it. The staff was polite. We got a newly remodeled room which was nice and clean. The beds were listed as queens, but they definitely seemed smaller than queens. The location is good! It's within walking distance to the Space Needle, Monorail and more. The only thing that bothered me was the parking fees. One person in our party only stayed for one night, but was going to go have lunch with us on they day they were checking out and return about 3pm. We were told any parking after 1 pm would be a charge for another full day/night stay for parking.There was plenty of room in their garage and three of us were still staying another night. I've stayed at other hotels in the same area that didn't charge for a few extra hours of parking. We ended up finding free street parking as it was a Sunday. So all worked out. It was just a little inconvenience and felt petty at the time.

Friends

10/10

Exceptional

01 Mar 2026

Judith

Newly refurbished rooms are very nice.

4/10

Poor

19 Feb 2026

Silviano

Ice machines wasn’t working and over all appearance wasn’t up to standard

4/10

Poor

12 Feb 2026

Carly

They was no mention of any renovations going on, yet a huge one. There were cable and wires hanging everywhere. There was so much stuff in the parking garage, that I had to pay $45 extra to park in, we had to move pallets and other debris just to get a parking spot. There was no breakfast like they normally have because of the renovation, but that was not mentioned either. I expected the price to be hiked up because of the event going on but it was ridiculously over priced for how small it was and the lack of any usual amenities due to renovations. Pretty disappointed and wrong go back

Leisure Family

2/10

Poor

08 Feb 2026

Claudia

I am permanently disbaled . I was denied the accommodations I unfortunately need . I was denied water . I was put on the 4th floor .
This hotel is in full construction mode, my room was not completely cleaned .
No vending machines , no sitting area . I am in so much pain, this stay ruined my trip

Leisure Self

8/10

Excellent

27 Jan 2026

Martin

Very friendly and helpful front desk. Rooms were clean and big

2/10

Poor

13 Jan 2026

Trevor

On the evening of the 12th I booked a room for the 17th. When I went to confirm the booking on the 13th, me Expedia app did the room had been booked for the 12th. I have been trying for several hours to get Expedia to look at this but am still no further along than I was several hours ago. This is an Expedia problem NOT the hotel’s

6/10

Pleasant

06 Jan 2026

Horacio

The room was very simple, with just the basics, and it faced the street, which was fine. However, the bathroom didn't have an extractor fan to filter out odors and steam from the shower, so everything mixed together in the room. And it didn't have a bathtub.

Business_and_leisure Self

2/10

Poor

04 Jan 2026

Kathleen

We were not informed that the hotel was under renovation. The hotel looked so ghetto. Never experienced something like this at all. Soon as you enter in the hotel upto the parking then hallways going to the room. The sunk faucet wasnt even working. Never again! We will definitely not be going back to this place.

Leisure Family_with_children

4/10

Poor

02 Jan 2026

Dani

There was nothing about construction happening until it was too late to cancel. The floor I was on embarking I paid extra for parking and there was no parking available to me. Staff were very helpful and pleasant to work with. One helped me find a sketchy parking spot that wasn’t a parking spot but made it work for me.

4/10

Poor

01 Jan 2026

Julie

No,hot water it was barely warm. When I told the front office the lady rolled her eyes at me. I wasn’t informed your hotel was under construction until the day before I got a message about it.

Leisure Family_with_children

2/10

Poor

01 Jan 2026

Vinh

Parking not available. Debris and other construction material on the hall way.

Leisure Family

6/10

Pleasant

29 Dec 2025

Harmony

Upon arriving at our hotel, we were unable to access the lobby through the front door due to renovations. Unfortunately, we had not received any information about these renovations beforehand (at least I couldn't find it in my email). The entire front entrance was blocked off, which made access to parking from that side of the street impossible, as a large dump truck was obstructing the pathway to the parking garage. While I believe access was available from the other side of the building, I wasn't entirely sure. We ultimately had to enter through a side door.

Check-in was smooth, and the staff were very friendly and helpful, which was a positive aspect of our stay. The receptionist did inform us about the renovations throughout the hotel, but we were not prepared for how extensive they were. The hotel elevator had a strong smell of marijuana, and once we reached our floor, we encountered plastic flooring that extended all the way to our room and beyond, with various doors taped off or covered in plastic. This made us feel a bit uneasy.

Our room itself was nice and clean, with no significant issues. One note: the sink by the small wet bar was not working, but the sink in the bathroom was functional.

Overall, I'm sure once renovations are complete the experience will be better. But the hotel should maybe communicate the amount of renovations taking place and reflect it in the price

Business_and_leisure Friends

8/10

Excellent

28 Dec 2025

Sunni

Our room was lovely but the entire property is under construction and we were not alerted beforehand. Getting to the parking is very challenging.

Leisure Family

10/10

Exceptional

28 Dec 2025

Joan

Rooms are pretty good

6/10

Pleasant

25 Dec 2025

Laurie

Room was great, staff was friendly, construction not so much. Hubby was having surgery and ended up staying in the hospital an extra day because he couldn't be around the sheetrock dust.

Partner

8/10

Excellent

08 Dec 2025

Kandi

Location was in wa

8/10

Excellent

30 Nov 2025

Julie

The desk clERK WAS VERY NICE.
THE ROOM WAS NEAT CLEAN WELL APPO I NTED. MYCOMPLAINT IS THE TOILET!!! THE BATHROOM HAS BEEN REDONE AND LOOKSNICE BUT YOU LEAVE THE KINDERGARTEN HEIGHT TOILET. IF I WERE A CHILD THE HEIGHT WOULD BE FINE BUT I AM OLDER ABD NEED A TOILET I CAN GET UP AND DOWN TOO. 15 INCHES IS GREAT EVEN A 12 GET THE KIDDY TOILETS OUT. SURE MIRE OLDERPEOPLE USE THEM THE CHILDREN.

Leisure Family

10/10

Exceptional

28 Nov 2025

Amber

Staff was very friendly

Room needed some repairs which I reported but other than that it was a great place to stay!

Secured underground parking was a big bonus!

Leisure Family

8/10

Excellent

26 Nov 2025

Jason

Room was spotless. Staff was awesome. Location of room on street side was very loud and we could not sleep

Leisure Partner

8/10

Excellent

24 Nov 2025

Stacey

The girl at the front desk forgot to tell me how to access the parking garage as there is dumpster blocking the alley. After some hair pulling, I went back to ask and was instructed that she forgot to tell me how to access the garage. Big bummer. Overall the stay was great and I would stay there again.

Leisure Friends

10/10

Exceptional

21 Nov 2025

Kelly

The customer service from the front desk staff on day shift

Friends_and_family Family

10/10

Exceptional

15 Nov 2025

Korie

Clean room, comfy bed and linens, friendly staff

6/10

Pleasant

08 Nov 2025

Wesley

The construction noise was not terrible, however, many of the doors did not have locks on them in addition to the key card lock. Also, location is not the greatest, especially at night. Room was very clean however. Once the construction is over, I think the experience will be even better.

8/10

Excellent

27 Oct 2025

Kerri

It was under renovation. So hard to comment on cleanliness etc.Our room was almost complete and fully updated. Appears as it will be modern and nice.It was clean. Bed was comfortable. We were on the 3rd floor and it was very noisy above us.The doors around us could be heard closing. Very loud as they closed. It could be due to the renovations and doors not 100% complete.Outside was noisy on our street side. But , it is a city. Parking $$ is a little expensive in my opinion. Location is great for all things downtown. Despite these little things, would stay here again and give it another chance. Location and price

Leisure Self

8/10

Excellent

24 Oct 2025

Karen

The renovations are wonderful! The front desk staff was knowledgeable, kind and helpful! The rooms are lovely. Conveniently located to some great sites like the space needle, climate pledge and pike market.
Only complaint was booking a room with a fold out sofa which was no longer available as they had renovated.

Leisure Family

10/10

Exceptional

21 Oct 2025

Brian

Clean and quiet. Staff was helpful and parking was easy and safe.

Leisure Family

4/10

Poor

21 Oct 2025

Cheryl

Absolutely no shopping nearby. Room was not completed with renovations, but told it was. Fridge not working, yet brand new. Closet had no door, and chopped concrete. Restaurant for people staying at Holiday Inn Downtown Seattle supposed to close at 10pm. Went down at 8:30pm, to find them closed. Very disappointed

Leisure Partner

10/10

Exceptional

20 Oct 2025

Carl

Great

Leisure Family

2/10

Poor

16 Oct 2025

Ethan

Wouldn't come back

2/10

Poor

14 Oct 2025

Veronica

Horrible staff and old rooms!

Leisure Family_with_children

6/10

Pleasant

13 Oct 2025

BINH

My room AC is not working I heard that the property is under renovation
A lot of noise from outside

No lobby coffee and breakfast

Leisure Family_with_children

10/10

Exceptional

12 Oct 2025

Judith

Robert at the front desk was excellent.

Leisure Partner

4/10

Poor

12 Oct 2025

GOLAM

Front office staff was not friendly and kind of rude.

6/10

Pleasant

11 Oct 2025

Saeed

Parking was inconvenient and too expensive. We were charged about $34 per day!
Breakfast was out of the building run by a different business and unfriendly staff and limited selection.
They were short in staff resulting in a long waiting time to check in or wanting to approach them for guidance.

Leisure Family

10/10

Exceptional

09 Oct 2025

John

Very pleased with my stay at Holiday Inn, downtown Seattle

Self

6/10

Pleasant

07 Oct 2025

Tracy

Unfortunately, this hotel was in pretty rough shape. There were large water damage spots on the ceilings, uneven and indented flooring throughout, and overall it just felt neglected. Having previously worked in hospitality, I could tell the property is in serious need of maintenance and care.
Our room had torn wallpaper, visible mold, and several areas that weren’t properly cleaned disappointing for the price point.
When I called a week prior to confirm my reservation (booked through a third-party app), the front desk agent was immediately rude, questioning why I hadn’t booked directly with them. The tone was unprofessional and caught me off guard.
At check-in, there was only one staff member working with a long line of guests waiting. She was doing her best and very kind, but clearly overwhelmed. It felt unfair that management didn’t have more staff scheduled to help her.
Parking was also unreasonably expensive $35 a day should really be included in the stay.
Overall, the property needs significant updates, better staff support, and improved customer service, I wouldn’t stay here again.

Leisure Family

10/10

Exceptional

07 Oct 2025

Alexander

Clean room

Leisure Friends

10/10

Exceptional

05 Oct 2025

Manuel

The climate was good

Partner

10/10

Exceptional

30 Sep 2025

Belinda

Great staff

4/10

Poor

30 Sep 2025

Franklin

The main benefit of this hotel is location. That's it. There are no frills with this place.

My main reason for giving it such a low mark is because of the poor security practices and measures that they have in place. They leave the side door to the alley open late at night and the front desk cannot see who enters. Also, the elevators do not require key cards to operate it, meaning anyone can walk in and roam the hotel. This is exactly what happened and the police had to be called to deal with 2 transients that slipped in and accessed a vacant room.

Given the high transient population in Seattle, security needs to be improved to protect travelers.

Friends_and_family Family

4/10

Poor

29 Sep 2025

Jenni

Loud! Thin ceilings. TV kept losing basic cable channels and I could never get anything more than that. Very basic room lacking standard amenities like a small pad of paper and a pen or face wash bar. Breakfast not included.

6/10

Pleasant

28 Sep 2025

Taylor

The hotel was under renovation when we stayed. The furniture was old and dirty. Our room smelled like cigarettes and the bathroom was not clean. Overall everything was just old and in need of replacement. The bed was comfortable and the staff was very nice.
We booked based on location, it was very convenient to walk from here to Climate Pledge Arena

Leisure Partner

8/10

Excellent

28 Sep 2025

Maribel Flores

Everything was a walking distance

Business_and_leisure Partner

8/10

Excellent

22 Sep 2025

Veronica

The parking was great. The staff was kind the restaurant subpar. It’s a little shabby right now due to the renovations. But I’ll be back when the renovations are done because I believe it’ll be a great property.

8/10

Excellent

20 Sep 2025

William

This hotel was very convenient. It had shuttle service to the Norwegian Cruise ships. I didn't like that there was no free breakfast, but the restaurant was open at 7am. I'd stay here again.

Leisure Friends

8/10

Excellent

20 Sep 2025

Donna

Nice quiet room

Nice quiet room

Partner