Four Points by Sheraton Downtown Seattle Center

United States , Seattle - WA
SEATTLE, 601 Roy St
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100 reviews shown

10/10

Exceptional

27 Apr 2026

Rita

Yes..

10/10

Exceptional

26 Apr 2026

Howard

Stayed here while staffing a free clinic. Great location and easily walkable all over downtown. Staff were friendly and the hotel was very quiet. Will definitely be on my list for the next clinic!

Business

10/10

Exceptional

26 Apr 2026

Constance

Convenient location. Have a Parking garage. Beds were very comfortable. Extra pillows were nice.

Family

10/10

Exceptional

25 Apr 2026

Winnie

Friendly staff

Friends

10/10

Exceptional

23 Apr 2026

James

Partner

10/10

Exceptional

22 Apr 2026

Dallas

It was a nice place to stay

Self

10/10

Exceptional

22 Apr 2026

Carolina

Stayed at a 2 queen bed room. Beds were super comfy, noise level was minimal despite having window facing the street. We had a minor inconveniece our first night with the tub not draining the water, but was kindly resolved early next morning.

Family_with_children

8/10

Excellent

22 Apr 2026

Marcus

Clean room and very friendly staff with prompt service. However, the pillows are terrible. I almost considered buying some pillows just to get me through the trip.

Partner

10/10

Exceptional

21 Apr 2026

Annette

Shane was very kind at breakfast. In a world where it’s hard to find good help, he made sure I knew that I did not like scrambled eggs that you guys make eggs to order as well. That was very kind. He didn’t have to do that and I sure appreciate it, even though everything at the buffet was good. He was any extra mile of people can go is awesome! The lady who checked me in was really helpful as well!

6/10

Pleasant

21 Apr 2026

Abdul

The service was not as good as it could have been. I had to ask to have the room serviced.

Family

10/10

Exceptional

16 Apr 2026

Joan

We had a very nice stay. Beautiful view of the Space Needle. Comfortable beds, very clean room.

Friends_and_family Family

10/10

Exceptional

14 Apr 2026

Guadalupe

Great please to stay

Family_with_children

8/10

Excellent

14 Apr 2026

Zandile

While I was able to check in early, and I appreciated it, I wanted to share some concerns about the room.
I was placed in a room on the 2nd floor. I noticed ants in the bathroom. I'm not sure if this is the season for ants roaming around, but oh well. I woke up in the middle of the night, and I saw a roach crawling on the bureau. I couldn't wait to get out of the room. While the room was clean and the staff were very helpful, the hotel needs an exterminator.

Self

10/10

Exceptional

12 Apr 2026

Reg

Great location. Great customer service. Thank you!!

8/10

Excellent

12 Apr 2026

Denny

Our room was very clean. Staff was courteous and attentive. Breakfast was not included in my booking. Garage access was excellent.

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Jasmine

Check-In was quick and I like that the onsite parking is secure, you need a keycard to get into the garage. The room was nice too!

Partner

10/10

Exceptional

11 Apr 2026

Desrae

Always stay here when we are in Seattle! Nice and close to the rink. Reasonable price and smells so clean!!

2/10

Poor

10 Apr 2026

Cameron

To Marriott Customer Care,

I am writing to formally escalate a complaint regarding my recent stay at the Four Points Sheraton in Seattle, Washington. I am a Marriott Gold member and the experience I had — and that my family was subjected to — was completely unacceptable.

Three issues occurred during this stay:

1. CHECK-IN POLICY: I was denied check-in past 11 PM, an unusually early cutoff that required my sister to place her card on file as a workaround.

2. BILLING ERROR: Upon checkout, charges were incorrectly split between cards. The full balance was supposed to be charged to my card. This was a hotel-side error.

3. MANAGER MISCONDUCT: When my sister attempted to resolve the billing issue within ten minutes of checkout, the night manager was rude, dismissive, and repeatedly referred to me as 'some man' despite being clearly told I was her brother. When her fiancé joined the conversation to help, the manager continued to be disrespectful and showed no willingness to correct what is a routine billing adjustment.

As a loyal Bonvoy member who has consistently chosen Marriott because I genuinely love the experience your properties provide, I am deeply and personally disappointed by the way myself and my family were treated during this stay. This was not a minor inconvenience — this was a failure at every level of service, from check-in to checkout to how your staff spoke about and to my family members. I have built a following of over 6,000 engaged followers across social

Family

10/10

Exceptional

10 Apr 2026

ROBERT

Great

Partner

6/10

Pleasant

09 Apr 2026

joey

hotel was good huge shame of no microwave in the hotel so not able to heat food up that you store in the bedroom fridge

Friends

10/10

Exceptional

08 Apr 2026

Jennifer

The room was clean and comfortable. Staff was friendly. We didn’t need anything during our stay. I chose this hotel for location and ease of parking. Both of those criteria were met. I would stay again.

Family

10/10

Exceptional

08 Apr 2026

Andrew

Everything was great

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

Krystal

Loved the underground parking garage. Super short walk to many local Seattle sites.

Self

10/10

Exceptional

07 Apr 2026

Blair

Definitely a nice property. Rooms

10/10

Exceptional

06 Apr 2026

Robert Leroy

When we booked this hotel, it advertised free breakfast, but that wasn't the case. it was disappointing, but it didn't ruin are stay. Great location. will definitely stay at this hotel again.

Family

10/10

Exceptional

05 Apr 2026

no name given

easy check in and out, the location is great, parking is 30 per night …

10/10

Exceptional

05 Apr 2026

Rebecca

The hotel was in a great location and the cleanliness was great. The only thing I wish was different was they no longer offered a continental breakfast, so the morning we ate breakfast at the hotel we had to order and pay à la carte.

Family

8/10

Excellent

05 Apr 2026

Tamara

We booked thinking there was going to be complimentary breakfast and ended up not getting that. And the pillows were definitely not the best.

Family_with_children

6/10

Pleasant

04 Apr 2026

Sunkan

Locate in downtown area, 12 minutes walk to the space needle, 10minutes drive to pike market, very convenient if you want to stay downtown area.

Underground Parking is extra charge for $30 USD per night, similar charges if you chose to park on street or the private parking right beside the hotel, so that was extra cost on top of the hotel fee. May affect your decision of choosing hotel on Expedia.

Family_with_children

10/10

Exceptional

04 Apr 2026

Lavanya

Nice staff

10/10

Exceptional

03 Apr 2026

Ruben

I love how this hotel it’s very closed to the Space needle, restaurants, and other tourist places. The rooms are nice, clean and with a dicent space. I got a two queen bed room and it had a balcony which felt more homie. Room 216 to be exact. You have to pay for parking $30 a day and $22 for breakfast buffet if you would like to eat there. I also liked how it has a laundry room which you need quarters to use the washing and dryer machines. At the front desk you can get change but they ran out fast and then when you go to the stores near by they don’t want to change you a $5 bill so try to come prepare with coins if you would like to wash. $2 for washing and $2 for drying. You will need to put your clothes to dry at least 2 times because it doesn’t dry it on the first time. There is one dryer machine for $1.50 it only gives you 30 minutes and the $2 one gives you 40 minutes but like I said you will need to put it to dry 2 times specially if is a lot of clothes. This laundry it’s on the second floor. I don’t know if there are more in the other floors too. Rooms don’t have a microwave but there is one microwave per floor closest to the room that ends with 50. Like for us it was next to room 250. There is also an ice machine. There’s a bar at the lobby and gym too. FYI all the local places even hotel bar closed very early. By 9pm almost everything is closed except a gas station and dominos near by which is like a 5 minute walk depending on your speed.

Family_with_children

10/10

Exceptional

02 Apr 2026

Andrew

Upgraded our room upon request to accommodate additional personnel, without any additional cost. Amazing.

Friends

4/10

Poor

30 Mar 2026

Daniel

No free Breakfast no free parking will not be staying here in the future next time in Seattle

Friends

4/10

Poor

29 Mar 2026

Euphemia

Room was not ready for 3pm. Halls needed a vacuum. Elevator was filthy. Pull out sofa do not have any pillows or blankets even though I booked the room for 4 adults. We had to call for bedding and got one sheet and one thin blanket. Only 3 towels provided. Expedia said the room included breakfast. Then they wanted $22 per person for breakfast so we left early to get food elsewhere. My card was charged an extra $100 for a deposit. This was not communicated to me. I have to wait 3 business days for the refund?

Family

6/10

Pleasant

29 Mar 2026

Michael

The room was affordable, looked clean overall, my problem was why was parking separate no notice $30, and the breakfast was $22. Mind you the breakfast was the exact same as your run of the mill holiday inn. Just terrible on that regard.

10/10

Exceptional

28 Mar 2026

Brenda

Parking was too expensive but every place in Seattle is too expensive for parking.

10/10

Exceptional

28 Mar 2026

David

Good

6/10

Pleasant

27 Mar 2026

Cynthia

N/a

Friends

10/10

Exceptional

27 Mar 2026

Becca

Secured Parking garage was great. Walking distance to space needle and mopop.

Friends_and_family Family

10/10

Exceptional

26 Mar 2026

Samantha

Room was clean and staff where friendly and a short walk from the space needle

Partner

10/10

Exceptional

26 Mar 2026

Shomree

This was super close to the Seattle Center. Parking was secure and easy to access. Staff was wonderful to work with. The room was clean and comfortable. Fantastic value.

Self

8/10

Excellent

25 Mar 2026

Daofen

Wi-Fi can’t connect with iPhone 17, but can connect with iPhone 16, we call many times and couldn’t fixing.

Family_with_children

8/10

Excellent

24 Mar 2026

Kulbeer

Room was very clean. Staff wifi everything was great.

Family_with_children

6/10

Pleasant

22 Mar 2026

Rajinder Kaur

Noise level was so high at night

10/10

Exceptional

21 Mar 2026

Jaime

Staff was friendly and helpful and the entire stay was comfortable and seamless

Partner

10/10

Exceptional

21 Mar 2026

Fabiola

Clean room, friendly, and helpful staff. We walked to the Space needle and it was less than 15 min walk. There is several cafes, bars, and restaurants in a walking distance. Would stay again if in Seattle.

Family_with_children

8/10

Excellent

16 Mar 2026

Monica

Shops nearby walking distance to pin

Friends

10/10

Exceptional

16 Mar 2026

Cindy

This hotel was in a good location, walking distance to the space needle. Room was clean and the beds were comparable. I would stay here again.

Friends_and_family Family

8/10

Excellent

16 Mar 2026

Ricardo

Everything was fine

8/10

Excellent

15 Mar 2026

James Richard

The internet was good for standard web browsing. Video calls over internet and streaming was not reliable. Room was clean and offered basic amenities. Property was clean and was located conveniently to surrounding stores and attractions. I would stay here again.

Self

10/10

Exceptional

10 Mar 2026

Zoe

Great stay! very clean!

Partner

2/10

Poor

09 Mar 2026

Cynthia

The problem was with Expedia, not the property! Error on website/connection smh they're trying to charge me over $200. Couldn't call to speak with anybody. Scammers preying upon customers. Well Expedia: I an your customer no more!

Business

6/10

Pleasant

09 Mar 2026

Vita

I reserved this hotel among breakfast included but room came with breakfast $22. I would not reserve then if they do this way

Friends

10/10

Exceptional

09 Mar 2026

Kamaal

There were a lot of restaurants nearby and plenty of street parking (you can pay with an app).

10/10

Exceptional

04 Mar 2026

Rowena

Clean room and staffs are friendly
Accessible to buses and train station walking distance to the grocery shop and the nice thing was very close to space needle.....love the place.

I hope they have microwave and electric kettle each room. You can hear people talking while heating there food outside the hallway.

Friends

10/10

Exceptional

02 Mar 2026

Paul

Good location. We walked to the opera and restaurants. Breakfast buffet was expensive and there were a few small ants crawling on the bathroom floor, but the staff were helpful and friendly. I would stay again.

Partner

10/10

Exceptional

01 Mar 2026

Jessica

Very nice hotel. Would stay again.

Family_with_children

10/10

Exceptional

26 Feb 2026

Evelia

Great place

10/10

Exceptional

26 Feb 2026

Edgar

Clean, always smelled great, and staff was very friendly. It’s so close to the climate pledge arena, qfc, and many more places! Great stay for visiting the space needle, MoPop, or event at the arena.

Partner

10/10

Exceptional

23 Feb 2026

Luis Enrique

Service was great and the room very clean!

Partner

10/10

Exceptional

21 Feb 2026

Betsy

Nice staff and a clean room at a reasonable price.

Friends

6/10

Pleasant

21 Feb 2026

Tara

No hot water on our second day

Family_with_children

8/10

Excellent

20 Feb 2026

Carolina Lima

Everything was great! The only thing that was off is the hot water was hard to get at times.

Partner

4/10

Poor

19 Feb 2026

Jenai

We stayed in Seattle the night before the Seahawks parade. Upon arrival, the front desk person was very rude! I walked up to the counter amd instead of being greeted, he barks “I need your ID”. No conversation or information was freely offered. I had to ask about parking instructions, if there was a cart for bags, and where to go! I was tired, so I didn’t bother asking for a manager at the time. The next morning, when it’s time to shower, no hot water! Not even warm. I called to the front desk and they said the boiler was down and it would be 10 mins. We waited another 2 hours and still NO hot water, even after they said it had been reset and should be back on but likely everyone is showering at the same time for the parade. It’s a hotel! It should be able to accommodate multiple showers at the same time! We couldn’t wait any longer and had to take a cold shower to get ready and out the door! Very disappointing!

Family

10/10

Exceptional

18 Feb 2026

GAIL

Clean room, personable and efficient staff, great location!

Partner

8/10

Excellent

18 Feb 2026

Gloria

Staff was great rooms were clean.

Partner

2/10

Poor

17 Feb 2026

YUJIN

I stayed for one night, but I had a very disappointing experience.

First, the sofa bed mattress in my room was extremely dirty. It was so unhygienic that I could not use it at all. It should not have been presented to guests in that condition.

Second, there was a serious billing issue. When I made the reservation, Hotels.com deducted one night’s payment. However, the hotel charged me again at check-in and then charged me once more at check-out. I later realized that I was charged for three nights despite only staying one night.

I called to resolve the issue, but I was told to call back at 6 AM because there was no manager on duty. This is very inconvenient and unacceptable, especially considering the overcharge.

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

Ermelindo

The front desk staff were incredibly kind, and the hotel itself was nice and very clean. It was conveniently located near many restaurants, just a short walk to the Space Needle, and close to several bus routes. I truly loved my stay here.

Leisure

10/10

Exceptional

16 Feb 2026

ANNA Evita

The staff is lovely.
Abraham was reassuring, friendly, and professional.

Partner

8/10

Excellent

11 Feb 2026

Frances

Room was spotless and bar and diner was ver accommodating

Leisure Family

2/10

Poor

11 Feb 2026

Daniel

No warm water. I needed to shower for a big day but the water was ice cold. Front seat said there was a maintenance but it was fixed and to wait 15 minutes. We waited 2 hours and hot water never came. Left without showering.

10/10

Exceptional

11 Feb 2026

Debbie

We absolutely LOVED the area. We have not stayed in that area before, normally opting for the central part of the city. This hotel was quiet and part of it is on a dead end, so traffic noise is non-existent. The bed was the BEST we've experienced in the past 20 hotels in which we've stayed! The pillows were of extremely high quality and the linens excellent. The staff were welcoming and helpful. Parking was in a protected area underground and easy to access. We took an Uber this morning to Pike Place for breakfast. The air conditioning worked well and there was a bar to get a drink in the evenings. We loved everything about this hotel and will book again.

Partner

10/10

Exceptional

31 Jan 2026

Brett

Staff

6/10

Pleasant

30 Jan 2026

Michelle

The tv screen had a line going from top to bottom. The bathroom door and the shower door coming together, make showers very interesting. And the food in the bar was fantastic, however the bartender/server was really in a sour mood because, according to him, the cooked just walked away from the job. Not our problem, but he sure got us involved.

Leisure

10/10

Exceptional

27 Jan 2026

Linda

Staff and room were exceptional! Cozy feel and restaurant were nice.

8/10

Excellent

26 Jan 2026

Robert

Nice rooms. Seemed clean.

10/10

Exceptional

25 Jan 2026

Lynn

My experience at the hotel was excellent. The staff was very attentive, especially the reception team.
The housekeeping supervisor was also very communicative and attentive.
The hotel facilities were excellent and the location perfect.
My only criticism is regarding the room cleaning, which sometimes took two days without removing the trash and replenishing coffee and water. Unfortunately, I frequently had to request cleaning and replenishment of my room.
Other than that, the hotel is perfect!! I loved being there.

Self

8/10

Excellent

22 Jan 2026

Corinna

It was basic but clean and quiet.

10/10

Exceptional

20 Jan 2026

William

Great customer service

6/10

Pleasant

19 Jan 2026

Joel

The food was cold as the warmers were not turned on or not working properly.

Leisure Family

6/10

Pleasant

14 Jan 2026

Robert

Lots of noise from the floor
/room above mine.

Business

8/10

Excellent

13 Jan 2026

Kim

Front desk staff could be more accommodating but price, location and lots of street parking around was great.

Leisure

10/10

Exceptional

11 Jan 2026

Brittany

Breakfast cost money, was not free. Room was clean & quiet.

Friends_and_family Family

10/10

Exceptional

11 Jan 2026

Alexandra

Clean and easy check in

10/10

Exceptional

09 Jan 2026

Renee

Clean and close to Space Needle.

Leisure Family_with_children

6/10

Pleasant

06 Jan 2026

Jennifer

There were 2 guests on the reservation but only 1 water in the room and 1 cup for coffee and no coffee.

Leisure Partner

10/10

Exceptional

02 Jan 2026

Samara

The room was very clean. The staff was great and the hotel is near many activities

10/10

Exceptional

02 Jan 2026

Michael

Great stay, good location.

10/10

Exceptional

02 Jan 2026

Alejandro

Very clean Hotel with great amenities. Staff was super friendly and our room was just perfect. Very comfortable bed, very clean, and convenient because it was a 10 minute to the Space needle.

Leisure Partner

2/10

Poor

01 Jan 2026

Maggie

Staff was so very rude and unhelpful. Our room was so noisy and cold but I understand it’s a holiday. Still the front desk clerk was just rude and wouldn’t even help us with extra pillows or how to get the room to heat.

Family

10/10

Exceptional

31 Dec 2025

Cindy

I booked the king bed suite room and it was super clean and spacious ! It was better looking than the pictures , it even had a small kitchen area. I was disappointed that there were not mirrors in the 2 bedrooms - the only mirrors were in the bathroom and a small one right in front of the kitchen - this makes it difficult when you have multiple people trying to get ready . There also wasn’t a big trash can in the kitchen area which doesn’t make any sense when you provide a space to make food and no where to toss it besides the mini trash cans . Otherwise I would stay here again but the minor things would def make things more enjoyable

Leisure Friends

8/10

Excellent

27 Dec 2025

William

Nice staff

Partner

10/10

Exceptional

27 Dec 2025

Kathy

Nice room, comfortable and clean. No complaints at all

Leisure Family

8/10

Excellent

24 Dec 2025

Madison

The staff was friendly and good breakfast in the mornings. Good walking distance for tourism.

Leisure Family

10/10

Exceptional

20 Dec 2025

Carol

Yes. Everything was great. Thanks for all your information and support.

8/10

Excellent

16 Dec 2025

Jon

It was a nice change from downtown. Easier to get to grocer store and restaurant.

10/10

Exceptional

15 Dec 2025

Alex

Great service

Leisure Family

2/10

Poor

14 Dec 2025

Eric

I was quoted one price from hotel.com and i gto charged 30 dollars more when i paid at the hotel. The person at the desk says if the price changes that i have to pay the hotel price.

Friends_and_family Friends

10/10

Exceptional

14 Dec 2025

Dawn

Great, other than no wash cloths!

Partner

10/10

Exceptional

08 Dec 2025

Brittney

Room is very clean and cozy. Short walking distance from the space needle. Front desk was very accommodating and helped us find parking on site for our vehicle which was too tall for the parking garage. (Height limit is 6' 2\" and my pathfinder was too tall.) We ate dinner onsite at the bar and for hotel food is very good and reasonably priced. Easy meal for us and our four year old with free refills on our sodas. I appreciate how friendly everyone has been. We are only in town for our kiddos procedure at Seattle Childrens Hospital tomorrow.

Leisure Family_with_children