Grand Hyatt Seattle

United States , Seattle - WA
SEATTLE, 721 Pine St
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100 reviews shown

8/10

Excellent

13 Mar 2026

Jennifer

I stayed at the Grand Hyatt for two nights while in town for State Thespian. First the good:

Staff are accomodating and friendly
Valet system works efficiently
Check in/out is a breeze
Many resturants and shops nearby
Bernie who served my friend and I who works at the bar is AMAZING. As I said, staff are fabulous.
Beds and pillows are dreamy soft, clean and cozy.
The bathroom is clean and gorgeous. Great water and tub.

Now the needs work:
I was in a hurry and on a schedule. First night I ordered room service dinner. I was starving after a long day. It didn't come and then I finally got a call the stoves wouldn't work.

At breakfast the next day I tried again. It never came. I called and it had been misdelivered. Someone retrieved it and gave it to me cold with my drink warm. They did re make it and comp it, but it delayed me.

I did manage to get dinner delivered successfully the next night. Mediocre food, so not worth the 50 dollars a pop, but ok. Fries are good. The burger at the bar is so much better.

There is limited outlets so i had to pull out the coffee maker from a cupboard and plug it in and make it on the floor near the bed.

They were resetting the television service yesterday so my down time when I wanted to watch a movie I couldn't. It was down for quite a while.

There was a squeeking/whistling/rattling sound all night. Very obnoxious.

Overall, not a bad stay. I wouldn't normally be so picky but it is not cheap to stay here.

Self

10/10

Exceptional

12 Mar 2026

Israel

One of the automatic blackout curtains didn’t close in our room

Partner

10/10

Exceptional

10 Mar 2026

Donald

Friendly staff, quick and easy check in with early arrival, clean

10/10

Exceptional

09 Mar 2026

Juana

Room was clean staff was friendly a

10/10

Exceptional

09 Mar 2026

April

We had a wonderful stay at the Grand Hyatt Seattle. Lee helped us with check-in and was incredibly friendly and efficient. We were pleasantly surprised with a room upgrade, which made our stay even more enjoyable. The bed was very comfortable, and the bathroom was spacious. Having a bidet was a nice and thoughtful feature. Thank you, Lee, for taking such great care of us and helping make our trip easy and comfortable.

Partner

8/10

Excellent

08 Mar 2026

Abraham

Took 1hr and half to get my vehicle from valet . They charge $65. Worst service

Partner

10/10

Exceptional

07 Mar 2026

BRADY

Above and beyond service. Very good stay

10/10

Exceptional

07 Mar 2026

Jaime

Great room. Friendly staff. Only minor issue, the restaurant connected to the hotel smells would fill the lobby. Wasn’t a bad thing.

Family

10/10

Exceptional

07 Mar 2026

Andrew

Clean room and staff was very nice/helpfu!

10/10

Exceptional

07 Mar 2026

Jeffrey

Great

10/10

Exceptional

06 Mar 2026

Michelle

Room was clean and the customer service was top great

Business Self

10/10

Exceptional

04 Mar 2026

Michael

We only stayed for one night, so I wasn’t able to enjoy all they had to offer. That being said our stay was great. Very awesome staff, the room was amazing.

Friends

10/10

Exceptional

04 Mar 2026

Maury

It was clean

Friends

8/10

Excellent

03 Mar 2026

Lynette

The property was very clean and staff was very helpful and polite. The room and bathroom were large. The bathroom had a walk in shower and a separate bathtub. Nice bathrobes were provided. I didn't bring it up because we were staying only one night, but we paid for a ocean view and received a view of one tall office building across from us. Also, the floor and our room proximity to the elevator was a little noisy and we heard people talking and doors shutting 2 to 4 am which made it difficult to have a good night sleep. Hotel location is in a prime location for visitors to walk to Seattle sights and to catch the monorail, especially to and from the Tacoma airport. Would definitely visit again, but request a the room location.

Friends_and_family Friends

10/10

Exceptional

02 Mar 2026

Heather

Good location, solid amenities, staff helpful

10/10

Exceptional

01 Mar 2026

Conor

Great

8/10

Excellent

01 Mar 2026

Byron

Room was clean. Check in was nice! Coffee maker not great unfortunately. Shower head needed replacement. Hot tub not exceptionally hot. However, hotel is nice and staff were very friendly.

10/10

Exceptional

01 Mar 2026

Zachariah

Friendly staff, room was great!

Business

10/10

Exceptional

28 Feb 2026

Alison Hope

Beautiful hotel, loved the location, amenities, helpful staff and phenomenal room. It was quiet and perfect

10/10

Exceptional

28 Feb 2026

Robert Stab

Amazing place!

8/10

Excellent

27 Feb 2026

Morgan

Staff were very helpful and welcoming

10/10

Exceptional

27 Feb 2026

Erika

Allowed early checkin, very nice hotel, great workout room, friendly staff.

Breakfast at Ruth Chris felt a little odd but it was delicious.

Self

10/10

Exceptional

26 Feb 2026

Andrew

Good service.

10/10

Exceptional

25 Feb 2026

Nadine

Yes, however we found a pair of underwear next to the bed that wasn't ours

Partner

10/10

Exceptional

25 Feb 2026

Douglas

Clean room. Great staff. Nice amenities.

Self

10/10

Exceptional

24 Feb 2026

Donita

Awesome stay!

10/10

Exceptional

24 Feb 2026

Norma

Clean room, great gym, fun champagne bar in lobby. Enjoyed a nice bath with the complementary lavender bath salts. Great location and within walking distance to Pikes Market, the convention center, and upscale stores.

Business

10/10

Exceptional

22 Feb 2026

Emma

When my husband and I arrived at the hotel, the valet greeted us and was super welcoming. Upon walking into the hotel and checking in, one of the front desk workers (I think his name was Lee) was very welcoming and very friendly. He asked my husband and I if we wanted housekeeping, and when we declined, he offered us the water bottles in the room instead. He also offered us a glass of champagne and gave us directions to the elevator.

Upon entering our room, on the 20th floor, the room was clean and was our jaws were dropped at how nice the room was. On the day of checking out, we ordered the in-room dining service and the food was absolutely amazing and I was completely stuffed afterwards, so was my husband.

Overall, our experience at the hotel was amazing and we will definitely be coming back when we need to be in Seattle again.

Partner

8/10

Excellent

22 Feb 2026

austin

10/10

Exceptional

21 Feb 2026

Charles

Really nice place enjoyed our stay very nice staff and th rooms are well
Kept up

10/10

Exceptional

19 Feb 2026

Andrue

Lovely room and wonderful staff

8/10

Excellent

17 Feb 2026

JOSEPH

Great feel especially downtown in a big city but the elevators were like a 5 min wait at the shortest and can get up to 10-15mins. Don’t know if they only had the 2 functioning elevators for a busy weekend.

Family

10/10

Exceptional

17 Feb 2026

Jeffrey

Check in is easy, check out is easy, the atmosphere is great, the staff is great and the food at Ruth’s Chris is amazing

Partner

10/10

Exceptional

16 Feb 2026

Lisa

Great stay, very friendly staff!

Partner

10/10

Exceptional

15 Feb 2026

Gregory

Great place all around

10/10

Exceptional

15 Feb 2026

Jazmin

I loved that this hotel had shops inside, it is now one of my favorites it Seattle! Will definitely stay here again

Leisure Partner

10/10

Exceptional

13 Feb 2026

Tarun Harishchandra

Great

10/10

Exceptional

13 Feb 2026

Amy

Everything about our stay was excellent. From the valet to the bellman (who was excellent!!) to the beds. You will find yourself waiting for a very long time for elevators if the hotel is busy. Oftentimes we just took the stairs from the 15th floor.

Friends_and_family Family

4/10

Poor

31 Jan 2026

Kevin

The good: Room was nice, good location, staff was friendly.
The bad: Chose this hotel specifically because it advertised a hot tub on a high level floor with a view of the city. Hot tub is actually on the 4th floor with a view of absolutely nothing. Hot tub was too hot to even sit in at nearly 106 degrees. It really put a damper on the trip to just be sitting on the edge of a hot tub in a dim lit room.
The gym had a good selection of equipment though, so that was nice!

I’d say if you’re looking for a basic hotel with good restaurants and activities nearby, this fits the bill. If you’re looking for a romantic and nice night out with your wife and a great place to go back to, this hotel just doesn’t fit the bill.

Partner

10/10

Exceptional

31 Jan 2026

Roger

Room was cozy and comfortable, staff was amazing and attentive!

Business

8/10

Excellent

24 Jan 2026

Sarah

This was our second stay at the Seattle Grand Hyatt. We love the hotel, it proximity to everything downtown including Pike Market and the Space Needle.

The Grand Hyatt is centrally located and safe, comfortable beds and the bathroom soaking tub is wonderful. My reason for 4 stars is because the hotel WIFI is horrible. It takes forever to connect and disconnects frequently. I was trying to make plans for a group excursion to the Space Needle and I kept getting dropped internet. This should not happen at a hotel chain like Hyatt. While I loved the hotel, this was unacceptable and happened frequently.

Business_and_leisure

10/10

Exceptional

20 Jan 2026

LAURA

This hotel was fantastic. Every single person, service, amenity was the best. It made us feel like we were home. I would highly recommend this hotel to everyone. Its one of the best of the best. Thank you Hyatt for this hotel. BTW, everyone one of your staff members who were there when we stayed should be commended for their excellence.

The location of this hotel is fantastic. Near everything, Metra, Monorail, Pike Market, shopping.

Great memories. Thank you

Leisure Family_with_children

10/10

Exceptional

19 Jan 2026

Claire

Nice & comfortable bed

Friends_and_family Family

8/10

Excellent

19 Jan 2026

Bilgin

I booked parking and valet service for $68 a day, but the valet service was inadequate. I had to wait an extra 20 minutes for my car each time.

Business Family

10/10

Exceptional

18 Jan 2026

Yolanda

My only complaint was the water pressure and lack of USB/C charging areas in the room. We only found one. Otherwise you need a charging block.

Leisure Partner

10/10

Exceptional

18 Jan 2026

Susan

Staff was friendly. Room was spacious and well maintained

Leisure

10/10

Exceptional

17 Jan 2026

oleg

Very nice

10/10

Exceptional

15 Jan 2026

Erika

amazing experience. highly recommend staying there again.

Leisure Partner

10/10

Exceptional

13 Jan 2026

Carlos

Beautiful rooms and a great location. I also found the staff to be very friendly and helpful, and the bar was place to have dinner and enjoy great conversations.

Business Self

10/10

Exceptional

13 Jan 2026

Russell

Great Staff, and Club room was aweomse

Leisure Friends

10/10

Exceptional

12 Jan 2026

Juliana souza

All is perfe

10/10

Exceptional

12 Jan 2026

JOHN

Room was well designed, and views of the city through to the water were great. Very comfortable bed and pillows. Hotel amenities were nice.

Leisure

10/10

Exceptional

10 Jan 2026

Rolando

Leisure Partner

6/10

Pleasant

09 Jan 2026

Camille

I feel like the quality has gone down. The in-room dinning was

10/10

Exceptional

06 Jan 2026

Samantha

Staff is very friendly and helpful. The lobby is exquisite and the rooms are spacious and clean.

Leisure Family

8/10

Excellent

05 Jan 2026

Eddie

Room was clean and centrally located. Bathroom was very large great water pressure. Bed was very comfortable

Leisure Family

10/10

Exceptional

03 Jan 2026

Kay

Great staff at the front desk! Room very clean and the location is ideal for touring Seattle on foot.

Leisure Friends

10/10

Exceptional

03 Jan 2026

Liz

Beautiful room, amazing rate

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

Jennifer

Great hotel and location.

Friends

6/10

Pleasant

27 Dec 2025

Sona

The in room dining is too expensive- 20% gratuity plus $5 delivery to the room for every single food item??? Doesn’t make any sense, and they don’t let you pick ut up yourself! The whole lobby/ elevators smells like food and it’s very unpleasant! But other than that the room itself was very clean.

Leisure Family

6/10

Pleasant

27 Dec 2025

Daryl

Don't see offer breakfast if its not included also my toilet wasn't flushing right.

Leisure Partner

10/10

Exceptional

27 Dec 2025

Ronald

Top notch! From check in to check out. We had the Emerald suite and it was amazing. Bed was very comfortable and we had a great view of the city!

10/10

Exceptional

26 Dec 2025

Melanie

Luxurious location and the staff very friendly and helpful.

Leisure Family

8/10

Excellent

24 Dec 2025

David

Clean room

8/10

Excellent

21 Dec 2025

Manuel

The property is feeling old.

Business Self

10/10

Exceptional

16 Dec 2025

Eric Kurt

Hotel was nice, staff was very nice and attentive.
Rooms were nice and clean. However, double beds are too small and were very squeaky and loud.

Leisure Family

10/10

Exceptional

16 Dec 2025

Tyler

Great property! Great service!

Business

8/10

Excellent

16 Dec 2025

Chelsea

The hotel staff were wonderful, but the restaurant staff connected to the hotel were terrible. The inside of the hotel was beautiful, but outside was gross. I wasn’t a huge fan of the food menu or the Alfredo pasta that I room serviced, it tasted like it was heated up in a microwave but cost $60. The room was okay & had a great view with a wonderful bed, but the room could have been cleaned better. All in all staying here in my opinion was overpriced & I’ll probably stay somewhere else next time I visit Seattle.

Leisure

10/10

Exceptional

15 Dec 2025

Irice

Amazing stay! Staff were friendly. Very impressed with the size of the king room & large bathroom. Easy early check in. Restaurants & Starbucks nearby. Two blocks to the Westlake link station for easy transport to & from airport. Highly recommend!

Leisure Partner

8/10

Excellent

15 Dec 2025

John

Interactions with all staff members was excellent. Location was in proximity of good restaurants. East access from the Interstate.

Leisure Family

10/10

Exceptional

14 Dec 2025

Chandra

We enjoyed our stay and will be back! It was close to what we nee

10/10

Exceptional

14 Dec 2025

Chelsea

Hotel staff were excellent!! Room could have been cleaned better. Restaurant attached to hotel was unfriendly/poor service.

8/10

Excellent

14 Dec 2025

Miki

The view from the room was great in the bay view room. I was expecting a bath tub based off the pictures, so I brought a bath bomb to have a relaxing night in. However, the bathroom only had a shower. The hotel was nice and location was great though! I appreciated the small amenities that some hotels no longer provide like a shower cap. I would definitely like to stay here again!

Self

10/10

Exceptional

14 Dec 2025

Leslyan

Our welcome to the room was Amazing, I appreciate the chocolate and the bottle of wine!!!! Definitely staff pays attention to the notes! Room super clean, bathroom is a dream. The view was truly amazing and the check in was very nice and very pleasant!!!

Leisure Partner

10/10

Exceptional

12 Dec 2025

Glenda

Great property , efficient staff very friendly beautiful decor and bath was excellent!

10/10

Exceptional

12 Dec 2025

Sarah

The room was very nice with a fun view of the water and the lighted start on the old Macy building.

Leisure Family

10/10

Exceptional

10 Dec 2025

MICHAEL

Front desk staff was exceptional….

10/10

Exceptional

10 Dec 2025

Bryan

Excellent stay!

Business_and_leisure

8/10

Excellent

09 Dec 2025

jeffrey

Staff was friendly. Not the cleanest room, had crumbs on bedside table. Handles on fixtures on cabinets were not clean and collecting dust. I have stayed at $80 hotels that had better bed linens. Plastic type. Was close to things to do. For the money I would stay elsewhere. Stayed at other Hyatt hotels that were much better. Bathroom was clean I guess that is where they spent their time cleaning. Bay view was a disappointment.

Leisure Partner

10/10

Exceptional

09 Dec 2025

Molly

Upgraded me to a beautiful bay view room because of noise from the adjoining room! Great service and very clean.

10/10

Exceptional

08 Dec 2025

Madeline

Valet parking was very convenient and staff were super friendly!

Leisure Partner

10/10

Exceptional

07 Dec 2025

Richard

Everything was excellent

Leisure Family

10/10

Exceptional

06 Dec 2025

Kelly

The staff were great, the room was clean, and we had a very nice view. I don’t recommend the room service food, but the staff providing the service were wonderful.

Partner

10/10

Exceptional

06 Dec 2025

Misty

The hotel was very good and clean. Everyone was wonderful!

10/10

Exceptional

06 Dec 2025

Michael

Yes

10/10

Exceptional

04 Dec 2025

Christopher

Every member of the staff that we encountered was fantastic. The room was plush, quiet, and had a great view. This was a wonderful stay and I look forward to doing it again.

Leisure Family

10/10

Exceptional

04 Dec 2025

Morteza

Nice view, clean room and friendly staff

Business Self

10/10

Exceptional

03 Dec 2025

Tiffany

Very clean! Friendly staff! To my dog as well. They gave me a dog bed and bowl! I would come back again!

Leisure Friends

10/10

Exceptional

02 Dec 2025

Sareena

Clean, classy, cozy.
Staff was very friendly and helpful, I felt at ease during my stay:)

10/10

Exceptional

01 Dec 2025

Shannon

The room was spotless, the view amazing, and the bathroom gorgeous

Leisure Self

10/10

Exceptional

29 Nov 2025

Bianca

Spotless room + soft bed

Business Family_with_children

10/10

Exceptional

27 Nov 2025

Sylvia

Staff, friendly and welcoming.

Leisure Partner

10/10

Exceptional

26 Nov 2025

Elliott

Awesome

10/10

Exceptional

25 Nov 2025

Paul

The hotel was fantastic, lovely helpful staff, good access to public transport and attractions

Leisure Family

8/10

Excellent

19 Nov 2025

Jack

from front desk and valet staff friendliness to housekeeping, all was incredible.
only critique, better in room dining communication, telling the person on the phone about my allergies seemed like he was inconvenienced and bothered. considering i had already planned my breakfast based on what i knew i could eat, it seemed unreasonable. same attitude was given when we
called asking for our breakfast table to be removed, a serviced offered.

Business_and_leisure Friends

10/10

Exceptional

16 Nov 2025

James

Clean rooms. Friendly and professional staff. Great location

Business_and_leisure Partner

10/10

Exceptional

16 Nov 2025

Ali Salvador Sanz

Great service, good customer service.. first time we stayed love the the bay view. Second time we stayed dont like the city view much.. hope for the bay view next time we visit Seattle..

Business_and_leisure Partner

10/10

Exceptional

10 Nov 2025

Deepak

Free water would have been nice

Business

10/10

Exceptional

08 Nov 2025

Eduardo

10/10