Name: Lotte Hotel Seattle
Address: 809 5Th Avenue, Seattle, 98104, US

10/10

Exceptional

02 Aug 2026

Jeffrey

Amazing property with great design, excellent service and perfect location. Room service is always spot on. While the spa delivers a relaxing and rejuvenating experience, the gym allows you to stay on your health journey. Great stay…..a must visit.

10/10

Exceptional

01 Aug 2026

Ahmed

Modern design by Phillipe Starck. The room was spacious with floor to ceiling windows and great bay view. It is an upside down hotel. You check in at the 16th floor, where the lounge and restaurant are also located, with rooms on lower floors.

10/10

Exceptional

01 Aug 2026

Pedro

Cool place

10/10

Exceptional

01 Aug 2026

Nick

Clean room and spacious

10/10

Exceptional

30 Jul 2026

Robby G

It was grest

2/10

Poor

23 Jul 2026

Brett

Uh. They overbooked their hotel and moved us to a not so great hotel. No notification at all in advance. Never happened to me before. First and last time i stay at a lotte.

10/10

Exceptional

21 Jul 2026

Gil

I loved the decor of my room—amazing taste and carefully curated. You can see that the spacious standard room is already outstanding. Also, the bathroom is one of a kind, with a separate toilet and shower, and mirrors everywhere. The restaurant is a great place for drinks and jazz music. Valet works like a glove. The only thing I missed was the spa, because I couldn't schedule a massage there.

Self

10/10

Exceptional

20 Jul 2026

Jennifer

Worth every penny

Self

10/10

Exceptional

19 Jul 2026

John

High quality 4 star hotel

Family_with_children

10/10

Exceptional

19 Jul 2026

Stephanie

Everything was absolutely great! I loved the location of it, and all of the staff were super friendly!

Self

10/10

Exceptional

19 Jul 2026

Thomas

The staff was absolutely wonderful and the accommodations were perfect, my family, and I recommend this property!

Family_with_children

10/10

Exceptional

19 Jul 2026

ISELA

The hotel and restaurant were lovely. The staff were friendly and helpful.

Partner

4/10

Poor

15 Jul 2026

Alicia

The trip was not worth the price. On the first night when I arrived late due to a delayed flight, we checked into our room. The staff was very nice, but we had a leak in the ceiling coming from our light. We went up to the front desk they offered to put us in another room that was upgraded, but it was one king bed and I was staying with a friend when I mentioned that we have booked a double bed. They said they could put us in a room, but it would be a downgrade. Since I paid money for the upgrade, my friend and I were forced to share a bed for a night. We then went up to the room and asked to switch the next day because it was uncomfortable, and then we were put in another room that was directly across from the loud ice machine and the Nespresso coffee machine didn’t work properly. For the amount paid, this was unacceptable.

Friends

10/10

Exceptional

14 Jul 2026

Larry

We LOVED this hotel!! We came from the W Seattle the night before. The views are incredible, the lounge / reception area was a great place to hang out and the food was AMAZING.

The bay view rooms especially are phenomenal. I'd probably choose a bay view before an upgraded room if given the choice. (We had an upgraded room and my parents got a beautiful bay view with their standard choice!).

All in all, we were very impressed and would choose this hotel again in a minute!

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Elizabeth

Room was super clean. The staffs were extremely friendly and knowledgeable of the area. Lexus Hotal Car Service was easy to use.

Family

10/10

Exceptional

01 Jul 2026

Timothy

Great location and excellent dining options on the 16th floor.

Partner

10/10

Exceptional

19 Jun 2026

Justin

Great location and overall feel of hotel. Restaurant was great as well! Would definitely stay here again

Family_with_children

8/10

Excellent

16 Jun 2026

Amber

The room was clean but the mirrors, and there were a lot of them, were filthy.

Friends

8/10

Excellent

16 Jun 2026

James

The Hotel Lotte in Seattle is a nice four star hotel, but a little weird. It's located within the middle section of a large office building in downtown, occupying only floors 4-16. The lobby isn't on the first floor, but on the 16th along with the restaurant, and all the rooms are on floors below this.

The service was great and our room was very clean, but I did notice a bit of a musty smell on some towels. However, my nose is very sensitive to this and my wife didn't really notice.

The bigger issue I had was with the functionality of the room which seemed to be compromised in the name of art and style. There are mirrors everywhere except where you need them most, above the bathroom sink. Instead, there's a large window that opens up to the rest of the room. I'm not sure why you'd ever need this. To shave or put in contact lenses, you have to use a small countertop mirror (non-illuminated) that you have to bend down to use.

The lights in the room are integrated into two wall panels near the entrance and night stand which let you control them remotely, but I could not figure out how to turn on just the hall lights without the other lights in the room. There just doesn't seem to be enough buttons to cover every combination of lights.

We also had an issue with our shower faucet being stuck on scalding hot, but I don't know if this was an isolated or common occurrence.

The restaurant food, service, and view were excellent, and the business center useful.

Partner

8/10

Excellent

11 Jun 2026

Penelope

Good location in downtown Seattle. Very helpful staff. Bellmen always available and courteous. Breakfast menu excellent, though somewhat overpriced. Because this is a large hotel, it’s particularly well-suited to conventions and events.

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Barbara

Beautiful hotel! Artful, comfortable with excellent service from the moment you walk into the door to the moment you leave. Highly recommend.

Self

10/10

Exceptional

05 Jun 2026

Alina

the staff was amazing and went above and beyond in every way. Bed is comfortable. Hotel is beautiful and clean & the breakfast was absolutely delicious with a beautiful view. Would definitely recommend

Family_with_children

10/10

Exceptional

03 Jun 2026

Catrina Elizabeth

Place was awesome. Clean and good food in the lobby restaurant. Good view. The complimentary rides within 2 miles are awesome. Spa was amazing.

Partner

6/10

Pleasant

02 Jun 2026

Jessica

The hotel, staff members, and location were excellent. No hot water in the

10/10

Exceptional

02 Jun 2026

Gursharan

One stop. Beautiful stay, beautiful view, valet parking, restaurant, bar, spa. Fantastic customer service. Such a luxurious experience!! Will definitely be visiting again.

Friends

8/10

Excellent

31 May 2026

Melissa

Not a true spa, room was clean and contemporary- beautiful design; street- noise, recommend requesting quiet room

Self

10/10

Exceptional

29 May 2026

HANS

From the moment I arrived at the hotel, the staff were warm, welcoming, and exceptionally helpful. Arthur at the Concierge Desk provided excellent recommendations for exploring the city, while Rosalie at the Front Desk went above and beyond to ensure a smooth and enjoyable stay. Burman at the Valet Desk greeted guests each day with a friendly smile and outstanding service.

The rooms were modern, stylish, and luxurious, and the waterfront views were simply breathtaking. The dining experience was equally impressive, with outstanding food throughout my stay. I thoroughly enjoyed my visit and look forward to returning in the future.

Family

10/10

Exceptional

26 May 2026

Monaliza

I were able to check in early without extra charge.The staff are accommodating and helpful.The hotel is an upscale hotel,very clean,spacious and I loved their toiletries especially the shampoo and conditioner.

Family_with_children

6/10

Pleasant

25 May 2026

Ed

There was no hot water in the shower, it was warm. The rest of everything was good. Very clean, helpful staff and amenities were all good.

Friends_and_family Family

10/10

Exceptional

19 May 2026

Leah

Beautiful hotel, everything was clean and always stocked enjoyed our stay

Partner

4/10

Poor

17 May 2026

Kayli

At check in our room was still not ready. We had called earlier in the day as well requesting early check in. We actually didn’t get our room until after 5pm

10/10

Exceptional

04 May 2026

Sharon

Staff were amazing & very accommodating. Room was clean & very quiet. The bed and pillows were very comfortable. Arthur at concierge was very informative & gave us great recommendations for our trip. He provided us a shuttle ride to the aquarium.
We loved our visit.

Partner

6/10

Pleasant

03 May 2026

Calvin

The walls are very thin and I could hear the upstairs neighbors partying until the early hours of the morning. It also didn’t seem to have been good hot water. The view was very nice, but the neighborhood was really rough, lots of transients

10/10

Exceptional

03 May 2026

Holly

Awesome place!

10/10

Exceptional

01 May 2026

zahra

Amazing hotel

Friends

10/10

Exceptional

30 Apr 2026

David

6 stars for the staff! Arthur the bellman and Tomteo (?) the breakfast server. They quote “the largest room in the house is the room to improve “.

Our experience was a service level that was always looking to surprise and delight.

And the rooms and hotel are epic at large. Our new Seattle place to stay.

10/10

Exceptional

28 Apr 2026

Lisa

This was an excellent stay. Only chose this d/t a sale through Expedia, but glad we did. Stayed 2 nights and were upgraded to a premium king room which was beautiful. So Many Mirrors!!! the hotel location was great- walked everywhere, the happy hr at the restaurant/bar was excellent and the staff were very accommodating. We would certainly stay here again and have told all our friends how enjoyable our stay was.

Partner

10/10

Exceptional

26 Apr 2026

Tai

This was without a doubt the COOLEST hotel I've ever stayed at..... Perfect mix of classic popular and grandure mixed with modern feel and cool styling. Amazing view, aesthetic and immaculate attention to comfort and detail. I will absolutely stay here again!!

Partner

10/10

Exceptional

18 Apr 2026

Tierra

Very professional and accommodating staff. Clean property with amenities on site.

Partner

8/10

Excellent

13 Apr 2026

JUAN GABINO,

Very nice hotel, with all the amenities needed for a relax stay. We loved the place. But, the extra services we expected weren't there. I prepaid the room with expedia and I left a credit card for other expenses and they called me at the room everytime we requested room service to verify if we made the order. I also requested an extra hour for checkout, since our plane was leaving at 3PM and we were charged an additional $100.00 for it.

Partner

10/10

Exceptional

12 Apr 2026

Ondrea

Valet greeted us upon arrival. Took the elevator to the reception desk and everything looked so beautifully curated. Complimentary beverages and all. The staff was very nice and attentive! The decor throughout the hotel was amazing. The room was super clean and had so many toiletries that I’ve never seen in other hotels! The room we stayed in was gorgeous, mirrors on every wall, doors too! It made the space look and feel larger! The food was good. We recommend staying here for any occasion!

Partner

10/10

Exceptional

07 Apr 2026

Sara

Very nice and helpful staff. Excellent housekeeping services.

Partner

10/10

Exceptional

05 Apr 2026

Yvonne

Loved the view from room. Beautiful, modern bathroom. Excellent breakfast and view from restaurant!

10/10

Exceptional

01 Apr 2026

Allison

Love this hotel

10/10

Exceptional

01 Apr 2026

Charity

Beautiful hotel downtown within walking distance of arenas for easy access to events. The rooms are comfortable and luxurious. Full restaurant and bar.

Partner

10/10

Exceptional

30 Mar 2026

Miroslava

Loved cleaning room service

Friends

10/10

Exceptional

26 Mar 2026

Phuoc Minh Uyen

The service and staff were all amazing! Great hospitality and wonderful food and drinks prepared in the restaurant and lounge. The only complaint (totally personal) is that there are way too many mirrors in odd places. Overall absolutely stunning place and great experience!

Friends

10/10

Exceptional

24 Mar 2026

Barry

The staff were super helpful and nice. The room was spacious and quiet. Just a great place to stay.

Self

10/10

Exceptional

22 Mar 2026

Julie

As frequent travelers, we’ve experienced our share of luxury accommodations—but this stay truly stood apart. From the moment we arrived, the experience felt effortless, with complimentary valet service setting the tone for a seamless visit. The staff were exceptionally warm, attentive, and genuinely welcoming, elevating every interaction.

Our room was nothing short of stunning—elegantly designed with breathtaking views overlooking the bay, where the city lights shimmered each evening. We also enjoyed in-room dining via the app, which was impressively prompt, arriving hot, fresh, and absolutely delicious.

Every detail reflected a commitment to excellence. It was a memorable stay from start to finish, and we’re already looking forward to experiencing their New York location next.

Partner

10/10

Exceptional

21 Mar 2026

Angel An

We had the best stay here! Highly recommend!

10/10

Exceptional

17 Mar 2026

Sonest

I have to start off by saying the staff here is top notch. So friendly, so helpful, and so knowledgeable. It was my first time staying here and they made me feel at home. The room that I stayed in was the nicest hotel room I have ever stayed in. So spacious, every amenity you can think of, although there was no microwave I did not need one anyways. The bed was so comfy and cozy. The bathroom area was beautiful, the showers were huge which was nice. Overall I rate this hotel a 10/10 and I will for sure be returning to this place next time I am in Seattle.

Partner

10/10

Exceptional

14 Mar 2026

Ori

Nice hotel. Room was spacious and clean with great views. Restaurant was nice as well

Partner

10/10

Exceptional

09 Mar 2026

Esther

The staff was super helpful and friendly! The Lexus experience was an amazing complimentary addition. We would stay again! They made our anniversary special with bay view and custom cookie.

Partner

10/10

Exceptional

23 Feb 2026

Kim

Stunning property and exceptional service.

Leisure Partner

10/10

Exceptional

19 Feb 2026

Arlene

Beautiful room with an incredible view for sunset.

10/10

Exceptional

16 Feb 2026

Juan Carlos

Cleanest room ever, staff is top notch shout out to Tyler, and the location was great!!

Leisure Partner

10/10

Exceptional

16 Feb 2026

Lernorris

Everything was great

10/10

Exceptional

14 Feb 2026

Leah

Beautiful rooms with great views and great amenities. We had a couples massage at the spa which was also lovely. Loved the steam room and sauna. We will definitely come back for another staycation. Tom the valet was really nice and even took photos of us in the lobby in front of the unique facade. Great service and great views.

Leisure Partner

10/10

Exceptional

27 Jan 2026

Tim

Classy and comfortable

10/10

Exceptional

25 Jan 2026

Jack

Property is exceptional. Having stayed at many different hotels in Seattle. I would personally say Lotte ranks far above any other hotels in the area.

10/10

Exceptional

18 Jan 2026

Taro

Great location. Large room. Comfortable bed

10/10

Exceptional

18 Jan 2026

Michael

Staff was friendly, the room was spectacular. Had everything I needed!

Friends_and_family Family

10/10

Exceptional

18 Jan 2026

Victor

Loved my experience at this wonderful hotel…I will be back.

Leisure Self

10/10

Exceptional

13 Jan 2026

Eddie

Will start again

Leisure Family

10/10

Exceptional

10 Jan 2026

Kamba Ntumba

staff was so kind, all rooms were super neat and tidy. perfect stay 10/10!

Leisure Friends

10/10

Exceptional

08 Jan 2026

Latrice

EVERYTHING WAS AMAZING!!! The gym top tier and the spa was great as well although the communication with the pricing was not undated …would definitely stay again but outsource spa treatments next time…

Leisure Self

10/10

Exceptional

07 Jan 2026

TONY

Great hotel in a good location. The room was very comfortable and nicely decorated.

Friends_and_family Family

10/10

Exceptional

06 Jan 2026

Robert

Very clean and super nice hotel

Friends_and_family Friends

10/10

Exceptional

06 Jan 2026

Reshma

The room was excellent but the price was double between the first night and the second even though I had booked a month in advance and a $100 pet fee??

Self

10/10

Exceptional

03 Jan 2026

Oleg

We had a great stay at the Lotte Hotel. The room was beautiful, and the restaurant and food were amazing. The only small drawback was the mattress quality. Would still happily stay again.

Leisure

10/10

Exceptional

29 Dec 2025

Renee

Amazing staff who were SO friendly and professional. The room was VERY clean. Wonderful experience!

Business_and_leisure Partner

8/10

Excellent

25 Dec 2025

Gayle

Room was nice. Bathroom sink was slow to drain. Customer service was subpar on two interactions at the front desk. I informed them of our late arrival in advance, and when we arrived, they had marked us as a no-show where we would have lost our room if they had been fully booked. The person who checked us in acted somewhat rude when trying to reinstate our reservation. Not courteous to be greeted at 1am after a long travel day.

Leisure

10/10

Exceptional

24 Dec 2025

Shane

Great place to stay when visiting Seattle-

Leisure Family_with_children

10/10

Exceptional

17 Dec 2025

Satara

Every detail of my stay at the Lotte was exceeding my expectations by a whole lot. Melissa was an absolute delight, she offered me a different room from the original one I had booked, that would accommodate my needs perfectly and I’m very grateful for that. She truly made my birthday trip so much better!! Arthur, as well as the rest of the front desk staff, the bartenders, servers, porters, security etc., everybody was very kind and helpful. It definitely felt like a five star experience, and I can only recommend this place from the bottom of my heart.

I had a wonderful room with a beautiful view. The interior design is stunning. The convenience of the location is amazing. The rooms are all clean and the amenities, even though I didn’t use many of them, were hi baby

10/10

Exceptional

14 Dec 2025

Alexandria

First time staying here and first time in Seattle as well this location was perfect due to it not being too deep into the city but also a great walking distance from everything such as pike, the peer, Chinatown etc. the staff were all extremely nice and very helpful and informative about the different local areas to check out the gym was also very nice.

Leisure Friends

4/10

Poor

09 Dec 2025

Christian

I recently stayed at the Lotte Hotel Seattle expecting a true luxury experience, especially given the premium pricing and brand reputation. Unfortunately, several issues took away from what should have been a seamless stay.

One of the biggest disappointments was the bed. The room was advertised as having a king bed, but the actual bed was significantly smaller than any standard king most travelers would expect. When I reached out to management, I was told that because the hotel uses “Asian-style kings,” the size isn’t guaranteed and no compensation could be offered. For a hotel at this price point, that explanation feels like a technicality rather than real customer service.

Additionally, the VIP spa package did not fully include all the services that were advertised and paid for. While the spa eventually corrected the billing after I reached out, this was another moment where the experience fell short of expectations.

To be fair, the property itself is beautiful, and many of the staff members were courteous and professional. However, at this level of pricing, guests should not have to chase down corrections or feel brushed off when legitimate concerns are brought forward.

There is a lot of potential here, but based on this stay, the overall execution did not match the luxury image the hotel promotes. I hope management takes guest feedback seriously, because the details truly matter at this level.

Partner

10/10

Exceptional

01 Dec 2025

Travis

Great lobby.

Leisure Friends

10/10

Exceptional

30 Nov 2025

Christine

This is a lovely hotel with top-notch customer service. Our room was immaculate and comfortable. There was plenty of closet/storage space and the mini-cooler was perfect for keeping bottled water on hand. The ONLY thing that I might comment on is all the mirrors in the room. The interior of the shower door and the door to the toilet are fully mirrored. This is not really a problem, but just a bit jarring to see yourself in multiple angles (haha). If you are sharing a room with a travel buddy that you do not know super well...,you will definitely be closer by the end of your stay! Interestingly, there was no mirror above the vanity in the bathroom, but there was a portable mirror available for doing skincare/makeup/hair. There is not a ton to do in the immediate area, but it is only a 10-15 minute walk into downtown Seattle.

Friends_and_family Friends

10/10

Exceptional

30 Nov 2025

Ambre

Check-in was smooth & the staff was so helpful & accommodating.

Leisure Family

2/10

Poor

28 Nov 2025

Huong

It was a surprise that I put together for our family. Our room cost about $650 a night and things went downhill after checking in. The lights were flickering in our room as of it was short circuiting. Notified the receptionist and a tech arrived. Didn’t fix it, tell us to wait and they will shut off our power to fix it. NO ONE SHOWS UP. That’s not all. We arrived and check our car in for valet parking. Our car got ran through with a few items missing. My old phone, 2 pairs of glasses where stolen and stuff in the car was searched through. There was no forced entry so I would say they didn’t lock my car.
Very sad about this stay and it ruined our supposed to be a family outing. We stayed in Seattle a few times but this time was very unfortunate.

Leisure Family_with_children

10/10

Exceptional

19 Nov 2025

Austin

It was a nice room, the staff were very helpful and informed.

10/10

Exceptional

18 Nov 2025

Isahm

Staff was very courteous and hospitable and attentive

2/10

Poor

18 Nov 2025

Kristopher

It was the worse part of our trip

6/10

Pleasant

18 Nov 2025

Jenny

Overall, the experience was not bad. The customer service was great and everybody was very nice. There was just a lot of design issues that missed the mark with this hotel. There is no outer bathroom door and the window overlooking the bed does not allow for the light in the bathroom to be turned on if there’s somebody else sleeping in the room or you turn the light on right over their head. You have to basically get into the shower in order to turn it on and will get wet. There was no luggage rack to hold my suitcase. The bathroom could use an extra hook or two to hang the hand towels and robes. I did appreciate the complementary waters and our housekeeper did a wonderful job cleaning our room.

10/10

Exceptional

16 Nov 2025

Katherine

Location was great

Leisure Partner

10/10

Exceptional

15 Nov 2025

John

Great location and very modern rooms

10/10

Exceptional

15 Nov 2025

Gabrielle

Beautiful room, helpful staff! 10/10

8/10

Excellent

08 Nov 2025

reinaldo

The room service food was not to the standard of this great hotel .

Leisure Partner

10/10

Exceptional

07 Nov 2025

Stephanie

Staff was fantastic, room was beautiful. Will stay there again

Business

6/10

Pleasant

04 Nov 2025

OLGA

First impression was amazing and beautiful.
But, when I decided to take a shower I noticed that somebody’s hair was on the shower wall. It was disgusting. We asked to clean the room, but the maid even not noticed that and didn’t clean.
I didn’t like that we can’t have a Netflix or any of the smart tv access like YouTube. The ma

10/10

Exceptional

03 Nov 2025

Yoonah

The staff was very nice. Especially Melissa who would attend via text message which was convenient. I got sick during the trip and was nice enough to deliver medication and extra water to the room

10/10

Exceptional

02 Nov 2025

Christian

good rooms

10/10

Exceptional

28 Oct 2025

LUIGI

Great room. Bar and breakfast area outstanding.

Leisure Family

10/10

Exceptional

27 Oct 2025

Andrea

We were on a girls trip and loved everything about this hotel.

Friends_and_family Friends

6/10

Pleasant

25 Oct 2025

Farah

Very mediocre room; extremely poor housekeeping service took 1.5 hours just to receive a shower cap

10/10

Exceptional

25 Oct 2025

Mike

Room had a great view of the bay watching the Ferry come and go on the 10th floor

Leisure Partner

10/10

Exceptional

18 Oct 2025

Michele

We were very pleased with our stay at this hotel. All the amenities were excellent.

Leisure Partner

10/10

Exceptional

08 Oct 2025

Calum

Great place to stay and we really enjoyed the room. Great for a couple

2/10

Poor

05 Oct 2025

RAJENDER

Upon arrival I was told that they overbooked the hotel and I don’t have a room
Even though I had received a message to check in from Lotte a day ago
They could not give me a room to stay and sent me to a very busy hotel which was not private at all

Business Self

10/10

Exceptional

05 Oct 2025

Elizabeth

Hospitality is A+

Thank you for taking such wonderful care of us for a 75th birthday trip. Antoine, Sun and Georgie at the front desk, Daniel and the head bartender in the lounge—thank you for welcoming our pup, too—and Arthur at the valet made us feel truly welcomed. This is our new Seattle hotel.

Friends_and_family Family