Lotte Hotel Seattle

United States , Seattle - WA
Seattle, 809 5Th Avenue
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100 reviews shown

10/10

Exceptional

09 Mar 2026

Esther

The staff was super helpful and friendly! The Lexus experience was an amazing complimentary addition. We would stay again! They made our anniversary special with bay view and custom cookie.

Partner

10/10

Exceptional

23 Feb 2026

Kim

Stunning property and exceptional service.

Leisure Partner

10/10

Exceptional

19 Feb 2026

Arlene

Beautiful room with an incredible view for sunset.

10/10

Exceptional

16 Feb 2026

Juan Carlos

Cleanest room ever, staff is top notch shout out to Tyler, and the location was great!!

Leisure Partner

10/10

Exceptional

16 Feb 2026

Lernorris

Everything was great

10/10

Exceptional

14 Feb 2026

Leah

Beautiful rooms with great views and great amenities. We had a couples massage at the spa which was also lovely. Loved the steam room and sauna. We will definitely come back for another staycation. Tom the valet was really nice and even took photos of us in the lobby in front of the unique facade. Great service and great views.

Leisure Partner

10/10

Exceptional

27 Jan 2026

Tim

Classy and comfortable

10/10

Exceptional

25 Jan 2026

Jack

Property is exceptional. Having stayed at many different hotels in Seattle. I would personally say Lotte ranks far above any other hotels in the area.

10/10

Exceptional

18 Jan 2026

Taro

Great location. Large room. Comfortable bed

10/10

Exceptional

18 Jan 2026

Michael

Staff was friendly, the room was spectacular. Had everything I needed!

Friends_and_family Family

10/10

Exceptional

18 Jan 2026

Victor

Loved my experience at this wonderful hotel…I will be back.

Leisure Self

10/10

Exceptional

13 Jan 2026

Eddie

Will start again

Leisure Family

10/10

Exceptional

10 Jan 2026

Kamba Ntumba

staff was so kind, all rooms were super neat and tidy. perfect stay 10/10!

Leisure Friends

10/10

Exceptional

08 Jan 2026

Latrice

EVERYTHING WAS AMAZING!!! The gym top tier and the spa was great as well although the communication with the pricing was not undated …would definitely stay again but outsource spa treatments next time…

Leisure Self

10/10

Exceptional

07 Jan 2026

TONY

Great hotel in a good location. The room was very comfortable and nicely decorated.

Friends_and_family Family

10/10

Exceptional

06 Jan 2026

Robert

Very clean and super nice hotel

Friends_and_family Friends

10/10

Exceptional

06 Jan 2026

Reshma

The room was excellent but the price was double between the first night and the second even though I had booked a month in advance and a $100 pet fee??

Self

10/10

Exceptional

03 Jan 2026

Oleg

We had a great stay at the Lotte Hotel. The room was beautiful, and the restaurant and food were amazing. The only small drawback was the mattress quality. Would still happily stay again.

Leisure

10/10

Exceptional

29 Dec 2025

Renee

Amazing staff who were SO friendly and professional. The room was VERY clean. Wonderful experience!

Business_and_leisure Partner

8/10

Excellent

25 Dec 2025

Gayle

Room was nice. Bathroom sink was slow to drain. Customer service was subpar on two interactions at the front desk. I informed them of our late arrival in advance, and when we arrived, they had marked us as a no-show where we would have lost our room if they had been fully booked. The person who checked us in acted somewhat rude when trying to reinstate our reservation. Not courteous to be greeted at 1am after a long travel day.

Leisure

10/10

Exceptional

24 Dec 2025

Shane

Great place to stay when visiting Seattle-

Leisure Family_with_children

10/10

Exceptional

17 Dec 2025

Satara

Every detail of my stay at the Lotte was exceeding my expectations by a whole lot. Melissa was an absolute delight, she offered me a different room from the original one I had booked, that would accommodate my needs perfectly and I’m very grateful for that. She truly made my birthday trip so much better!! Arthur, as well as the rest of the front desk staff, the bartenders, servers, porters, security etc., everybody was very kind and helpful. It definitely felt like a five star experience, and I can only recommend this place from the bottom of my heart.

I had a wonderful room with a beautiful view. The interior design is stunning. The convenience of the location is amazing. The rooms are all clean and the amenities, even though I didn’t use many of them, were hi baby

10/10

Exceptional

14 Dec 2025

Alexandria

First time staying here and first time in Seattle as well this location was perfect due to it not being too deep into the city but also a great walking distance from everything such as pike, the peer, Chinatown etc. the staff were all extremely nice and very helpful and informative about the different local areas to check out the gym was also very nice.

Leisure Friends

4/10

Poor

09 Dec 2025

Christian

I recently stayed at the Lotte Hotel Seattle expecting a true luxury experience, especially given the premium pricing and brand reputation. Unfortunately, several issues took away from what should have been a seamless stay.

One of the biggest disappointments was the bed. The room was advertised as having a king bed, but the actual bed was significantly smaller than any standard king most travelers would expect. When I reached out to management, I was told that because the hotel uses “Asian-style kings,” the size isn’t guaranteed and no compensation could be offered. For a hotel at this price point, that explanation feels like a technicality rather than real customer service.

Additionally, the VIP spa package did not fully include all the services that were advertised and paid for. While the spa eventually corrected the billing after I reached out, this was another moment where the experience fell short of expectations.

To be fair, the property itself is beautiful, and many of the staff members were courteous and professional. However, at this level of pricing, guests should not have to chase down corrections or feel brushed off when legitimate concerns are brought forward.

There is a lot of potential here, but based on this stay, the overall execution did not match the luxury image the hotel promotes. I hope management takes guest feedback seriously, because the details truly matter at this level.

Partner

10/10

Exceptional

01 Dec 2025

Travis

Great lobby.

Leisure Friends

10/10

Exceptional

30 Nov 2025

Christine

This is a lovely hotel with top-notch customer service. Our room was immaculate and comfortable. There was plenty of closet/storage space and the mini-cooler was perfect for keeping bottled water on hand. The ONLY thing that I might comment on is all the mirrors in the room. The interior of the shower door and the door to the toilet are fully mirrored. This is not really a problem, but just a bit jarring to see yourself in multiple angles (haha). If you are sharing a room with a travel buddy that you do not know super well...,you will definitely be closer by the end of your stay! Interestingly, there was no mirror above the vanity in the bathroom, but there was a portable mirror available for doing skincare/makeup/hair. There is not a ton to do in the immediate area, but it is only a 10-15 minute walk into downtown Seattle.

Friends_and_family Friends

10/10

Exceptional

30 Nov 2025

Ambre

Check-in was smooth & the staff was so helpful & accommodating.

Leisure Family

2/10

Poor

28 Nov 2025

Huong

It was a surprise that I put together for our family. Our room cost about $650 a night and things went downhill after checking in. The lights were flickering in our room as of it was short circuiting. Notified the receptionist and a tech arrived. Didn’t fix it, tell us to wait and they will shut off our power to fix it. NO ONE SHOWS UP. That’s not all. We arrived and check our car in for valet parking. Our car got ran through with a few items missing. My old phone, 2 pairs of glasses where stolen and stuff in the car was searched through. There was no forced entry so I would say they didn’t lock my car.
Very sad about this stay and it ruined our supposed to be a family outing. We stayed in Seattle a few times but this time was very unfortunate.

Leisure Family_with_children

10/10

Exceptional

19 Nov 2025

Austin

It was a nice room, the staff were very helpful and informed.

10/10

Exceptional

18 Nov 2025

Isahm

Staff was very courteous and hospitable and attentive

2/10

Poor

18 Nov 2025

Kristopher

It was the worse part of our trip

6/10

Pleasant

18 Nov 2025

Jenny

Overall, the experience was not bad. The customer service was great and everybody was very nice. There was just a lot of design issues that missed the mark with this hotel. There is no outer bathroom door and the window overlooking the bed does not allow for the light in the bathroom to be turned on if there’s somebody else sleeping in the room or you turn the light on right over their head. You have to basically get into the shower in order to turn it on and will get wet. There was no luggage rack to hold my suitcase. The bathroom could use an extra hook or two to hang the hand towels and robes. I did appreciate the complementary waters and our housekeeper did a wonderful job cleaning our room.

10/10

Exceptional

16 Nov 2025

Katherine

Location was great

Leisure Partner

10/10

Exceptional

15 Nov 2025

John

Great location and very modern rooms

10/10

Exceptional

15 Nov 2025

Gabrielle

Beautiful room, helpful staff! 10/10

8/10

Excellent

08 Nov 2025

reinaldo

The room service food was not to the standard of this great hotel .

Leisure Partner

10/10

Exceptional

07 Nov 2025

Stephanie

Staff was fantastic, room was beautiful. Will stay there again

Business

6/10

Pleasant

04 Nov 2025

OLGA

First impression was amazing and beautiful.
But, when I decided to take a shower I noticed that somebody’s hair was on the shower wall. It was disgusting. We asked to clean the room, but the maid even not noticed that and didn’t clean.
I didn’t like that we can’t have a Netflix or any of the smart tv access like YouTube. The ma

10/10

Exceptional

03 Nov 2025

Yoonah

The staff was very nice. Especially Melissa who would attend via text message which was convenient. I got sick during the trip and was nice enough to deliver medication and extra water to the room

10/10

Exceptional

02 Nov 2025

Christian

good rooms

10/10

Exceptional

28 Oct 2025

LUIGI

Great room. Bar and breakfast area outstanding.

Leisure Family

10/10

Exceptional

27 Oct 2025

Andrea

We were on a girls trip and loved everything about this hotel.

Friends_and_family Friends

6/10

Pleasant

25 Oct 2025

Farah

Very mediocre room; extremely poor housekeeping service took 1.5 hours just to receive a shower cap

10/10

Exceptional

25 Oct 2025

Mike

Room had a great view of the bay watching the Ferry come and go on the 10th floor

Leisure Partner

10/10

Exceptional

18 Oct 2025

Michele

We were very pleased with our stay at this hotel. All the amenities were excellent.

Leisure Partner

10/10

Exceptional

08 Oct 2025

Calum

Great place to stay and we really enjoyed the room. Great for a couple

2/10

Poor

05 Oct 2025

RAJENDER

Upon arrival I was told that they overbooked the hotel and I don’t have a room
Even though I had received a message to check in from Lotte a day ago
They could not give me a room to stay and sent me to a very busy hotel which was not private at all

Business Self

10/10

Exceptional

05 Oct 2025

Elizabeth

Hospitality is A+

Thank you for taking such wonderful care of us for a 75th birthday trip. Antoine, Sun and Georgie at the front desk, Daniel and the head bartender in the lounge—thank you for welcoming our pup, too—and Arthur at the valet made us feel truly welcomed. This is our new Seattle hotel.

Friends_and_family Family

2/10

Poor

04 Oct 2025

Jane

Some sort of computer glitch resulted in a double booking of our room. Arrived to ask about early checkin - told us the room wasn’t ready - returned at the regular checkin to be told that we didn’t have a room. They were kind enough to find accommodations at another hotel. Not happy about the inconvenience

Partner

8/10

Excellent

03 Oct 2025

Sophia

Overall, our hotel experience was excellent—from valet parking to the front desk, and even the room amenities. Unfortunately, our visit to the restaurant left us with a very different impression.

The restaurant offers a beautiful city view, which is no doubt why it’s so highly rated. While my mother (age 80) and I patiently waited for our brunch, two window tables opened up. My mother asked if we could move, so I approached the hostess. After she checked with the manager, our request was denied.

When I asked to speak directly with the manager, he approached us without even a polite greeting and instead began with, “You want to speak with me?” I explained that this was the only day during our four-day stay when we could enjoy the restaurant and that we’d love to move to a window table to take in the view. His response was that window seating requires a $50 reservation fee and that switching tables would “confuse the staff.”

To me, it seemed unreasonable to prioritize staff convenience over a guest’s request—especially since those two window tables remained empty for the entirety of our meal. This left us with an extremely unpleasant dining experience.

I’ve stayed at many top-rated hotels around the world, and one consistent hallmark of luxury hospitality is that staff strive to accommodate guests whenever possible. Here, every other hotel staff member we encountered went above and beyond, but this manager ruined it

Leisure Family

6/10

Pleasant

30 Sep 2025

Kimberly

I had called a couple days ahead to see about an early check-in. I was told no guarantees before 4:00pm but we could leave our luggage since we were arriving early. Upon arrival we were told we would receive a text when our room was ready. The text came through at 7:00pm when we were at the Mariners game. We had to go in the clothes we traveled in because we could not check in even at regular check-in time. We tried to stop by the front desk to see if we could get into our bags before we left for the game but the desk was backed up with other guests who also couldn't check in at 4pm. The hotel had a very busy weekend and though I understand it was out of their control that people checked out late it was very inconvenient. Other guest were offered food and drink vouchers but we were not. The room was very nice once we were able to check in at 11:00 when we got back from the game. The rooms are spacious and clean with a very large beautiful bathroom and walk-in shower.

Friends_and_family Family

6/10

Pleasant

29 Sep 2025

John

Everything about the area, proximity to events and hotel were fabulous EXEPT, my family,including 15 mo old were exhausted from traveling and rooms were not ready. 2 hrs after they said they would be ready, they were not. They never offered drinks, dinner or snacks on the house. We get that they were busy but when promote yourselves as a top hotel in Seattle you should not be scattered when your is full. Especially when you could have planned for this, mariner’s games and weddings were scheduled months ago, PROVIDE THE STAFF that was required.

Leisure Family

10/10

Exceptional

23 Sep 2025

Michael

Very nice, large room, nicely decorated, new, with a huge shower. The only complaint is that it is not easy to park, and the water for the shower was not warm.

10/10

Exceptional

20 Sep 2025

Donna

Great location, Friendly staff.

Leisure Family

10/10

Exceptional

16 Sep 2025

Dr Andrew

Designer boutique hotel with tremendous views. Very clean and comfortable. Staff were polite and helpful. The use of a town car (Lexus) was a bonus too. Safe area and very walkable to all the sites in Seattle

Leisure Partner

10/10

Exceptional

15 Sep 2025

R Allen

Lovely Stay

However, I was looking for a public space to sit ( (lobby) and I mistakenly took the seating area on the outside of the bar area to be part of this public space.
Before I was even greeted, I was told that I would have to give up my chair within an hour because the space was reserved.
All I wanted to do was sit somewhere make a plan so I could go out in the town

Business

10/10

Exceptional

14 Sep 2025

Nick

Spacious rooms with excellent service, my only complaint is no chrome cast!

Leisure Partner

10/10

Exceptional

13 Sep 2025

Rudy

Ambiance

Leisure Family

8/10

Excellent

10 Sep 2025

lupita

The hotel was good , location , clean , restaurant very good , the only problem the no door

Partner

10/10

Exceptional

09 Sep 2025

Jennifer

Bathroom is amazing with rain shower

Leisure

8/10

Excellent

07 Sep 2025

Karen

This was our first stay at the Lotte but because we have family on Bainbridge, we visit Seattle often. We’ve stayed at the Four Seasons and The Sorrento, among others. Our criteria are usually comfort of beds, quality of linens and an excellent shower and Lotte met these. The rooms are large and comfortable although the furniture is not conducive to sitting. The only challenge is the lighting in the bathroom. Because there is a window facing the bedroom, there are no mirrors over the sinks and this design is not good for womens’ needs for putting on makeup, doing hair, etc. It leaves a lot to be desired in bathroom lighting. We loved the restaurant and the decor is totally our taste. The best part of the stay was having the transportation available! The most we waited was 5 mins and were able to access just about anywhere within the 2 mile radius. Staff were friendly, professional and very helpful. The only issue was the spa. While the spa is beautifully appointed, the 50 minute full body massage I booked was limited and was not a full body. I have had massages in many parts of the world and this was a first and was very disappointing. I would not return to the spa.

Leisure

10/10

Exceptional

05 Sep 2025

Alfredo A

Amazing hotel highly recommended staff is very welcoming rooms have an amazing view of the city and theres a-lot within walking distance.

Leisure Partner

10/10

Exceptional

04 Sep 2025

Shumail

From check-in to check-out, our stay was nothing short of exceptional! Gary at the front desk went above and beyond to make us feel welcome and well taken care of, he truly elevated our experience and deserves recognition.

The hotel itself is fantastic: spotless, comfortable rooms with breathtaking views of the city and Elliott Bay, plus a restaurant with equally stunning scenery.

The amenities are top-notch too, including a well-equipped gym and relaxing dry and steam saunas.

They don’t have any pool but with so many other things I rarely felt I was missing out on that.

I couldn’t recommend this hotel more highly. Thank you, Gary, for making our stay unforgettable!

Leisure Family_with_children

10/10

Exceptional

03 Sep 2025

Shamenna

Excellent

Leisure Partner

10/10

Exceptional

01 Sep 2025

Patrick

Great hotel

10/10

Exceptional

29 Aug 2025

Germane

This was our second stay at this property. The hotel staff are exceptionally friendly, accommodating and professional. The property is exceptionally well maintained and perfectly located within walking distance of everything!

Leisure Partner

10/10

Exceptional

28 Aug 2025

John

Beautiful restaurant

Business Self

10/10

Exceptional

25 Aug 2025

Minnie

Great hotel and staff!

Leisure Partner

10/10

Exceptional

25 Aug 2025

Ulises

Amazing room

10/10

Exceptional

19 Aug 2025

James

⭐️⭐️⭐️⭐️⭐️

Lotte Hotel Seattle is truly exceptional. From the moment I arrived, I was struck by the mix of elegance and warmth. The lobby feels modern yet welcoming, and the staff set the tone immediately with their professionalism and genuine hospitality.

My room was spotless, spacious, and beautifully designed, with floor-to-ceiling windows offering incredible views of the city and the water. The bed was unbelievably comfortable, and every detail from the lighting to the bathroom amenities was carefully thought out.

The restaurant and bar exceeded expectations, serving excellent food and cocktails in a setting that feels both refined and relaxed. I also loved the spa and wellness facilitiesluxurious, peaceful, and a perfect way to unwind.

What stood out most was the service. Every staff member I encountered went above and beyond to make my stay feel personal and memorable.

If you’re visiting Seattle and want a hotel that combines luxury, comfort, and top-tier service, Lotte Hotel is the perfect choice. I can’t wait to come back.

James M.

10/10

Exceptional

16 Aug 2025

PAUL

We didn’t eat any meals at the hotel. The hotel is only five years old so very modern furnishing. I was a bit shocked at $75/night valet parking. The cost for the room was good considering a downtown hotel during summer. Make sure you visit the sanctuary connected to the hotel it was the beautiful First United Methodist Church for many years. Still beautiful with the large pipe organ and domed ceiling. Special to me because our family sometimes attended church there when I was a child.

Leisure Family

10/10

Exceptional

15 Aug 2025

Charity

Seattle’s Finest

Gorgeous luxurious hotel in a convenient location. Excellent food, hospitality and incredibly comfortable bed.

Partner

10/10

Exceptional

15 Aug 2025

ethan

Great value for your money for a family of four!

2nd time staying here and always loved our experience. Great value for the money and they offered a discounted room upgrade for a family of four. Bed was comfortable and the bathroom was outstanding. It is an Asian brand hotel so you have to push the button for HOT WATER. This is a child safety measure and also designed to confuse people from the West. Lol.

Friends_and_family Family

10/10

Exceptional

14 Aug 2025

Assane

Very good hotel

10/10

Exceptional

14 Aug 2025

Assane

Amazing hotel! I will stay again on my next Seattle trip

Leisure Self

6/10

Pleasant

14 Aug 2025

Jami S

Way overpriced and overcharged for parking, food and services! I will not recommend this place or be back!

Leisure Family

8/10

Excellent

11 Aug 2025

Cory

Decent for a city stay. Centrally located

Leisure Family

10/10

Exceptional

09 Aug 2025

JULIANNE

I liked this hotel. It's upscale and a delightful place to stay for a few days. My only wish is that they had a handheld shower head and didn't use the little bottles of bathing products. Otherwise it was perfect!!

10/10

Exceptional

08 Aug 2025

Anh Anh

I love everything about this place. Highly recommend!

10/10

Exceptional

08 Aug 2025

Robert

All around excellent

Leisure Family

10/10

Exceptional

08 Aug 2025

Paul

Not restless in Seattle.

Good as usual. Conveniently located close to the stadiums and downtown with great views.

Friends_and_family Friends

8/10

Excellent

06 Aug 2025

Gerrit

Falls short of being top tier

I’d put this in the 4 star category despite the very nice rooms and linens and views. The service is very poor… nice people just poorly trained - unfortunate. Also the hotel lacks the sophistication of a truly top tier hotel - brochures and pamphlets lying around and the main entry is awkward and unimpressive

Business

10/10

Exceptional

05 Aug 2025

Peter

Incredible hotel. Great location. Amazing team. First class property.

Business_and_leisure

10/10

Exceptional

05 Aug 2025

Andras

Wonderful!!

10/10

Exceptional

05 Aug 2025

Anna

Traveled with Family

Leisure Family_with_children

10/10

Exceptional

05 Aug 2025

Ashley

Gary helped us with check-in promptly upon arrival and kindly explained the hotel facilities and room specifics. He was also able to provide us with a complimentary upgrade. Dinner at Charlotte was also a very pleasant experience that we went back for breakfast the next morning.

Overall experience was excellent. I recommend Lotte to anyone visiting Seattle.

Leisure Family

10/10

Exceptional

04 Aug 2025

David

Clean and beautiful

10/10

Exceptional

03 Aug 2025

Chloe

This hotel is so fun, unique and beautiful. I loved all the mirrors through out and the bathroom is to die for! Probably the best hotel room I have ever stayed in.

Leisure Partner

10/10

Exceptional

01 Aug 2025

Laura

Very nice property walking distance to many places ! Clean and nicely appointed rooms. Friendly staff and nice view from the lounge on 16th floor

Leisure Family

6/10

Pleasant

29 Jul 2025

Eduardo

I had a reservation for two rooms and I got the first room earlier than check in time which was nice but my second room wasn’t available until after 6pm. I called the staff numerous times to get an update and was told they were busy and I needed to wait. I expected better service and some time of compensation while we waited but nothing. They offered us water. I guess I just expected better service at a hotel of quality. On another note the suite was amazing, the food was delicious, gym was great but just disappointed with the service. They could have at least offered me a late check out for getting my room 2 hours later than usual. Great hotel but the service needs work. Also, I understand there was a concert both Friday and Saturday night but Managment should have had more staffed more employees to ensure rooms were cleaned before the next guest arrived

Business_and_leisure Friends

8/10

Excellent

28 Jul 2025

Katherine

Great spot to stay

Leisure Friends

10/10

Exceptional

27 Jul 2025

Suzanne

excellent restaurant and decor

Business_and_leisure Self

10/10

Exceptional

27 Jul 2025

Kristina

Beautiful room!

Leisure Family

10/10

Exceptional

27 Jul 2025

Christine

Convenient to Lumen field

10/10

Exceptional

26 Jul 2025

William

Amazingly friendly and helpful staff at all levels, from the check in to restaurant to parking. Truly felt looked after. Large comfortable room, lovely views and wonderfully quiet despite being in the financial district. And also still walking close to most downtown sites, from Pike St Market to sports stadiums. A bit expensive normally, but with a special discount this was a rare and wonderful stay.

Partner

10/10

Exceptional

25 Jul 2025

Lindy

Love

10/10

Exceptional

24 Jul 2025

FELIX

very nice hotel quick check in and the food fantastic.

10/10