EVEN Hotels Seattle - South Lake Union

United States , Seattle - WA
SEATTLE, 527 Fairview Avenue N
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100 reviews shown

10/10

Exceptional

11 Mar 2026

Mary

Have stayed here several times over the years and this location is my go-to for Seattle. It's centrally located, very walkable and close to transit. Rooms are small but well laid out, clean and designed to be \"smart\" with everything controlled by an app. There is a great communal area to hang out. Bar is insanely expensive but signature cocktails are tasty. Staff are always extremely pleasant. Highly recommend.

Partner

10/10

Exceptional

10 Mar 2026

Mohammadhossein

Nice cozy hotel

10/10

Exceptional

10 Mar 2026

Miguel

Clean room

Self

6/10

Pleasant

10 Mar 2026

Avery

No room service, extremely small rooms although they were very nice. Great View. Not the most kid friendly

8/10

Excellent

06 Mar 2026

Daniel

Some wonkiness with the iPad controls.

Self

6/10

Pleasant

04 Mar 2026

Pam

Room was clean but very small. On my 3rd night, I arrived back late after helping my son move and was very tired. The key would not open my door and all the elctricity was out in my room. Therefore, I had to wait over an hour for the staff to evaluate the situation and then I had to switch rooms in the dark. It was inconvenient.

10/10

Exceptional

03 Mar 2026

melis

Great location. Great staff! Rooms could be a bit cleaner. I asked for new sheets and they switched my room. I was happy with my new room

10/10

Exceptional

02 Mar 2026

Susan Sheila

amazing place to stay at

Self

10/10

Exceptional

02 Mar 2026

Viridiana

I had such a great experience at CitizenM Seattle, One of my favorite things was how easy the self check-in process was, you can check yourself in right at the entrance using a tablet, which makes everything super quick and convenient.

The staff was incredibly nice and welcoming, always ready to help with anything we needed. I also loved that you can control the entire room with a tablet, from the temperature to the lighting. The color-changing lights were such a fun and modern touch!

Breakfast in the morning was absolutely delicious. It’s buffet-style and only $20, which is totally worth it considering the variety and quality of the food. The bar staying open until 1:30am was another huge plus, perfect for late-night drinks and relaxing.

Overall, it was an amazing experience and I would 100% book again! Highly recommend!

Family_with_children

10/10

Exceptional

01 Mar 2026

Itzel

The room was spotless! The vibe was so much fun. Staff was great and so helpful since the second i walked in. The only thing I didnt like was the parking situation, but I got lucky with street parking right outside.

Self

10/10

Exceptional

23 Feb 2026

Jose

Great concept! Clean and excellent service.

Self

10/10

Exceptional

23 Feb 2026

Martyn

Love the location of this hotel. I have stayed in many of the hotels downtown and wanted a nice walk in a morning so went for South Lake Union. Some cracking eateries close by, Space Needle, bagel shop.

Partner

8/10

Excellent

22 Feb 2026

Julia

My stay at CitizenM , was good , I am not a wiz at technology, although it might seem great to have an AI technology system, I was a bit uncomfortable with having to manage my room necessities by a tablet , even the tv remote controlled by a tablet , as well as clean service , I might be old fashion but I am not too comfortable yet with technology for everything , including , lights , tv , cleaning request and you name it . That is the reason I did not rated excellent , it might be great with time , but I am not ready for all that now, specially when tv was taken a while to change channels or volume not working, maybe I pressed to quick or not the right way . It just frustrated me at times. I am not ready for all that yet .

10/10

Exceptional

21 Feb 2026

Julyon

Best time ever

Partner

10/10

Exceptional

21 Feb 2026

Arlene

Very clean and comfy

Family

10/10

Exceptional

21 Feb 2026

Phyllicia Nicole

This is my second stay with CitizenM, it’s a great experience every time. No misses.

Self

8/10

Excellent

20 Feb 2026

Adrian

The hotel was very nice.. just check your bed before you get in i found some hairs

Partner

10/10

Exceptional

16 Feb 2026

Diane

Clean room and staff were very nice!

Partner

10/10

Exceptional

15 Feb 2026

Julie

Super clean room, friendly concierge & attentive staff. Great breakfast every morning!
Will definitely stay again.

Partner

10/10

Exceptional

11 Feb 2026

Gabriela

Amazing!!

Leisure Partner

10/10

Exceptional

10 Feb 2026

Julie ann

Great ambience

10/10

Exceptional

09 Feb 2026

Elizabeth

I purchased garage parking too..

10/10

Exceptional

08 Feb 2026

Erika

Great stay

Leisure Family

10/10

Exceptional

07 Feb 2026

Jordan

Everything was perfect, the staff was more than accommodating and the bar area had everything we needed! Had to snag a bottle of CitizenM soap on the way out bc it smells so gooood!!

Leisure Partner

4/10

Poor

04 Feb 2026

Raul

Very small room

Leisure

10/10

Exceptional

03 Feb 2026

david

I love the hotel! Super clean and trendy with welcoming staff! I really like the smart rooms! They were a little small though be it was great for just me!

Business Friends

10/10

Exceptional

03 Feb 2026

Andrew

Great location it was my first time visiting Seattle room was clean and the view from the bed was the best part. Definitely recommend.

10/10

Exceptional

01 Feb 2026

Clara

It was so nice! Friendly staff and close to so many places .

Leisure Family

10/10

Exceptional

31 Jan 2026

Jessica

The staff the location many places to eat near by
Whole foods just 3 mins away

Self

2/10

Poor

31 Jan 2026

Yvette Yko

SPEND YOUR MONEY ELSEWHERE

We chose citizenM South Lake Union based on strong reviews, photos, location, and the promised “high-tech” experience—especially the city views. Unfortunately, it did not live up to expectations.

At self check-in, we asked which room orientation would provide the city views shown online. The response was vague and unhelpful. As visitors unfamiliar with Seattle, clearer guidance should be part of basic hospitality.

Our room’s “view” looked directly into another office building, with no privacy or ambiance. I tried to address this early by calling the front desk and was told someone would follow up, but no one did. Later, another staff member said the hotel was fully booked and implied the issue was our responsibility, even though view options were never clearly explained. There was no apology or attempt to help.

The hotel itself feels more like a capsule hotel or college dorm than a good option for families:
•Extremely small rooms and bathrooms
•No microwave or in-room coffee maker
•Very small sinks
•No Smart TV (Chromecast only)
•Gimmicky lighting over comfort

This hotel seems designed for influencers or solo travelers, not families. Between the poor customer service and the underwhelming room, the stay was not worth it. We would not stay here again.

Leisure Family

10/10

Exceptional

30 Jan 2026

Isaac

Great

10/10

Exceptional

30 Jan 2026

Mohith

Very modern. Great experience. Would recommend.

Leisure Partner

10/10

Exceptional

29 Jan 2026

Sahira

This hotel was pretty amazing!

10/10

Exceptional

28 Jan 2026

Jarett

Everything was absolutely amazing! More hotels need to be like this one! Even the whole glass bottle for complimentary spring water and sparkling water down by the bar that you can take back with you to your room... is game changing! Love the food bar! Great ambiance! The rooms were immaculate and loved the changing lights in the bathroom for mood lighting... will be back again! If you can build a hotel like this in Hawaii... we would appreciate that!

Leisure Partner

10/10

Exceptional

28 Jan 2026

Janet

The room and hotel was very clean. Staff were super friendly. It is very different. If you are traveling for business, I recommend this hotel.

10/10

Exceptional

27 Jan 2026

RUNZHI

The staffs were very friendly

10/10

Exceptional

27 Jan 2026

yolanda

Nice chic modern rooms. A little on the small side but good enough. Friendly environment, very clean high tech rooms. Good area, would definitely stay again.

Leisure Family

10/10

Exceptional

26 Jan 2026

Darren

Absolutely loved the room and cleanliness of this hotel.
Very minimalist and functionally connected through iPad.
Josie went the extra mile even during a busy period of the day.
Thanks 👍
We will be back

Leisure Partner

10/10

Exceptional

25 Jan 2026

Isaac

Clean room, attentive and polite staff. Plenty of (ada room was booked) wheelchair space, fun iPad control for lights, color of lights, and climate control. True black out curtains that WORKED. Funky unique bar/chill spots in the lobby.

Leisure Partner

10/10

Exceptional

25 Jan 2026

Reyna

Amenities

Leisure Partner

8/10

Excellent

24 Jan 2026

Kyle

Enjoyed bar & lounge area, great way to pre-game. Service was excellent in every area except for the bar - due to staffing issues the bartenders were perpetually behind on orders. A 10-15 minute wait to order a drink was the norm.

The room - loved the tech and lighting creativity, and the ability to control everything from the iPad… my one complaint is that the room is very small. Very little floor space and the bathroom is tiny since it’s sharing the shower space. Good for one person only…. Reminds me of micro apartments.

Leisure Self

10/10

Exceptional

24 Jan 2026

Jimmy

Good staff

10/10

Exceptional

22 Jan 2026

Douglas

Yes

2/10

Poor

21 Jan 2026

DEMETRIUS

I was able to check in with a company card

10/10

Exceptional

20 Jan 2026

Laura

Clean modern and kind

10/10

Exceptional

20 Jan 2026

Astrid

second time staying here and will definitely stay here again. Very clean and friendly staff, on top of it being in a great neighborhood.

Leisure Partner

10/10

Exceptional

20 Jan 2026

Vanessa

The staff was so kind and would give me amazing suggestions! The hotel was so clean and the view was breathtaking! I plan on coming back again soon because I just had an amazing experience here! The best way to start my 2026 travel plans!

Leisure Self

10/10

Exceptional

20 Jan 2026

Varun

Nice hotel + clean room

8/10

Excellent

19 Jan 2026

Molly

My boyfriend and I came here for his 30th birthday and had such a great time. Everyone at the front desk was so nice and helpful, the bar staff was attentive and friendly. It’s very walkable and in a convenient location. My only cons would have to be how small the room is, how uncomfortable the pillows and blanket were, and how the iPad to control everything in the room didn’t really work. The tv didn’t work well either which sucked but overall it was a nice stay!

Leisure Partner

8/10

Excellent

19 Jan 2026

Martin

The hotel is modern with high tech room features. Breakfast buffet was pretty good too. Service was slow though I ordered fresh towels and it never arrived I had to go down and get it myself. Location is nice very close to the Space Needle and MOPOP.

Leisure Family

10/10

Exceptional

18 Jan 2026

Josh

Clean and easy to check in.

Leisure Family

6/10

Pleasant

18 Jan 2026

Belsher

Cleanliness was great, amazing staff. Rooms a tad bit too small for my liking. Good for a quick day trip

Leisure Friends

2/10

Poor

18 Jan 2026

Elizabeth

We arrived at the property at noon knowing check in was not until two. We asked if early check in was possible and we were told they could check us in at one. We went and had lunch close by and returned at one. The woman before us was checked in without issue and we were in the middle of being checked in when a woman manager came up and told the girl helping us that because the hotel was completely booked that they could not check anyone in until two. We reminded them that we had already been told we could check in at one but it made no difference. We then sat in the lobby for an hour. We were only in town for a football game for one night and we feel like we lost two hours of our very short trip. Had we been told at noon that we could not check in until two, we would have dropped our bags and gone into the city to do some of the things we wanted to do. Instead we sat in the lobby and watched the same manager eat her lunch. While more and more people showed up causing a large amount of people to start showing up and creating a back up at two when they could finally start checking people in. All because it was full that night? It was very aggravating and I will never book this property again because of that one manager. Everyone and everything else was fine and I would have given a good review.

Leisure Partner

10/10

Exceptional

16 Jan 2026

Daniel Diogo

Excellent room

Business Self

10/10

Exceptional

16 Jan 2026

Vanaya

Everything was perfect and everyone was amazing and respectful

Leisure Friends

6/10

Pleasant

15 Jan 2026

Jennifer

Logistics are bad. Parking situation on the booking was confusing and no load/unload zone by the lobby door to go in and ask. Pulled into a pay lot across the street with a meter maid making rounds so I sat there and tried to call the lobby for assistance. No on site phone number and the off site call center kept me on hold for 30+ minutes. Finally I just paid the $40 for the lot and went to check in, only to be told by staff in the lobby not to park there due to constant break ins. Had to pay another $45 to park in their contracted lot that is accessed via the alley. They have a bunch of iPads in the lobby to check in, and overly decorated “hang space”, and only one person on site. It’s obviously built by tech bros for tech bros and was more of a reminder of how crappy things are when you try to replace human service industry workers with tech. Overall the experience was giving post-venture-capital-dystopia.

The few humans who do work there were delightful, had a nice chat with the bartender in the lobby bar and they kept the place spotless.

Business Self

6/10

Pleasant

14 Jan 2026

Khoa

The room is tiny but for the price, it's good. The lobby looks nice and stylish, but the room looks okay. The room I stay at has a smell, not horrible or anything but it's there. Soaps and lotion smell bad in my opinion, don't know who approve those to be used. The \"closet\" is tiny, right by the door (you can open the door and hang your clothes from outside kind of small). There's storage under the bed. There's an iPad to control everything- curtains, lights, TV; but it can be lagging sometimes. Surrounding areas are nice, convenient, walkable to many places. If you just need a decent affordable place to sleep and shower at night, this hotel maybe for you.
Housekeeping \"threw away\" two of my shopping bags with stuff OBVIOUSLY in it (no, my bags were not in the trash can). The manager said if it's on the floor, near the door or near the trash can, Housekeeping would think it's trash and throw it away(???). I said my shopping bags were NOT in the trash can, and you can clearly see my stuff in the bags. Manager said they're not allowed to go through guest's belonging (??) then why would you throw your guest's belonging away? male manager worked that one night made no sense at all (1/8/26). He offered to refund me the shirt price, but I have other stuffs. But whatever. I was NOT happy with this explanation at all. It feels like he tried to put the blame on me. I needed to extended another night but I decided to go to a different hotel down the street instead.

Leisure Family

8/10

Excellent

13 Jan 2026

Roxanna

Got in after hours and was worried that we would have a hard time getting in. no problem for the self check in, and bar was still open when we go there. For a last minute booking and a 1st time getaway this was fun and intimate. i was nervous the smaller untraditional style would shock my partner, but they were stunned and looked at it as an experience. the only downside was the fact the bathroom \"shower/toilet\" area had no fan... you could hear everything you or your partner were doing in there. the big bed was so cozy and great for watching the views of sunrise/sunset. the Ipad was my fav ft all at your finger tips. I love a smart room/ lighting and this was great.

Partner

10/10

Exceptional

12 Jan 2026

Jaslynn

Clean room and great staff! Love the decor.

10/10

Exceptional

11 Jan 2026

ryan

Great location, excellent rooms, highly competitive rates, fun staff.

Leisure Self

6/10

Pleasant

10 Jan 2026

Bao

The property is clean and have good style. Most things are controlled by electronics (an ipad in room to control TV, temperature, curtain) but it's lagging.
Housekeeping threw away two of my shopping paper bags with things in it (it's VERY OBVIOUS). Manager said sorry but if I left it on the floor NEAR the door/trash can, Housekeeping would think it's trash. I said my things were NOT in the trash can and it's VERY OBVIOUS that there are things inside those two bags, and then the manager guy said Housekeeping cannot look into guest's belonging (???) - then why did they threw it out if it's guest's belongings? The manager made no sense. They offered to pay for a shirt that's in one of my bags, mind you the other bag also have other things I just bought. I could have made a big deal out of it but I decided not to. Whatever.
You can hear most things going on in the hallway from inside the room e.g: next door close or open, walking talking sound, cleaning room next door. I don't enjoy that, but not hate that too much either.
Room is tiny. Closet is right next to the door and very small; width+depth is about the size of a carryon luggage laying flat.
It's cheaper than other hotels around so I guess that makes up for the tiny size. I was gonna extend another night but decided to spend the night at another hotel a block away that's way better. Overall, not bad but not great. If you're looking for affordable options, this might be for you.

Leisure Family

10/10

Exceptional

07 Jan 2026

Tahshan

Very extraordinary from other hotel I've been too. Would recommend for a solo or two people trip.

10/10

Exceptional

06 Jan 2026

Palmira

Room was spotless and staff was helpful and friendly

Leisure Partner

6/10

Pleasant

05 Jan 2026

Placida Marie

It was okay

10/10

Exceptional

05 Jan 2026

Sirivimol

Me and my partner were super excited even before we arrived at CitizenM in Seattle. The room was perfectly as described and pictured; clean, modern, and cozy! The staffs were super helpful at the self check-in. The hotel was right in downtown Seattle, with lots of places to explore. The experience here was spectacular and we would definitely book here again the next time we visit!

Leisure Partner

10/10

Exceptional

04 Jan 2026

renata

good place and good room

Business_and_leisure Self

10/10

Exceptional

04 Jan 2026

renata

Great place to be ..

Leisure Self

2/10

Poor

04 Jan 2026

Hui

We booked CitizenM because we were very impressed by the Washington D.C. location from before. But our stay at this one left us very disappointed. The pillows were too high, so they hurt my neck and the hotel did not have any alternative. The WiFi was terrible — it often disconnected, was very weak, or just didn’t work. The TV in our room was faulty and would randomly turn on by itself and disturb our sleep. Our stay was so bad that we wanted to check out early and stay at another hotel. Also, after the Marriott acquisition, the prices have gone up while quality declined. Our bed does not feel as comfortable as the last time we stayed at CitizenM. Customer service is non-existent. We will never, ever stay at a CitizenM ever again.

6/10

Pleasant

02 Jan 2026

Kylee

Room is so so so tiny, little bathroom privacy, bed was so uncomfortable and lacked pillows. Location was great though, and the lobby area is very nice.

10/10

Exceptional

02 Jan 2026

Leah

Tiny but the price is right and the hotel is super nice!

10/10

Exceptional

01 Jan 2026

Mariah

Clean n cute

Leisure Partner

10/10

Exceptional

01 Jan 2026

Subin

Never disappoints.

Clean, safe, friendly people. I have absolutely 0 complaints at any Citizen M I stay at. My husband and I had a great stay here during our Seattle vacation.

Breakfast buffet is fantastic for the price!

Partner

8/10

Excellent

30 Dec 2025

Adrian

The staff was very friendly and helpful! Good location!

Leisure Partner

6/10

Pleasant

29 Dec 2025

Felipe

I was double charged for taxes both from expedia and at the hotel, which is now making me have to call my bank and the hotel. All of which is time consuming.

4/10

Poor

28 Dec 2025

Robert

I pad did not work and nobody would help
Fix it. Told me I had to get citizen m app and that would work. App does not exist. No amenities but everyone wants tips
Never staying here again

Friends_and_family Family

10/10

Exceptional

24 Dec 2025

Kaitlyn

The room was clean and the staff was friendly. This location was extremely convenient and very walkable - we did not need to rent a car. We were able to take light rail almost the entire way to the hotel from SEA airport. Loved the funky vibe and artsy feel.

8/10

Excellent

24 Dec 2025

Caleb

One night stay in Seattle.

Partner

6/10

Pleasant

20 Dec 2025

Kevin

Nice hotel clean and friendly however very small rooms

10/10

Exceptional

20 Dec 2025

Alex

Everything

Leisure Friends

8/10

Excellent

19 Dec 2025

Gabriela

Room was beautiful! Staff were truly amazing and very welcoming.
Only issue was the TV kept turning on, on its own..... Kept us up throughout the night even after turning it off multiple times.

Leisure Friends

10/10

Exceptional

19 Dec 2025

Adrian

Everything was amazing i was worried about the price of breakfast but it was delicious i will be back

10/10

Exceptional

18 Dec 2025

Chandrika

Amazing staff. Extremely Clean and spotless rooms. It’s My second time staying with them and I would keep going back. Can’t wait to book with them again 🙌

Leisure Family

10/10

Exceptional

18 Dec 2025

Richard

Loved how the room lights are controllable, along with tv and blinds/curtains. Very different take on a hotel room, but excellent.

Partner

10/10

Exceptional

17 Dec 2025

Pramoth

Only one word Excellent

10/10

Exceptional

16 Dec 2025

Hasanain

The room was spotless! The staff was super nice and accommodating to our needs.

Leisure Partner

10/10

Exceptional

15 Dec 2025

Timothy

Love the art and location, but what stood out the best for us were the staff. They were absolutely helpful and awesome. Everyone was so nice. Highly recommend this hotel and we plan to return.

Leisure Friends

10/10

Exceptional

14 Dec 2025

Tianhan

Everything is great

Business_and_leisure

10/10

Exceptional

12 Dec 2025

Aaron

Leisure Partner

8/10

Excellent

10 Dec 2025

Brittney

Rooms are always great. My husband and I like the size for just us 2. Only issue is they stopped leaving wash cloths/face towels in the rooms. You can ask and they will supply upon request. Well we slept there 2 nights and called multiple times, but were always told they were being washed and they would send them when they were done. Never got one. I don’t expect a lot because it’s small and affordable, but even the most basic motel has towels you can use to wash your face. This isn’t something that would stop us from booking again, but it’s the first and only disappointment we had experienced there in all of the times that we’ve went to their various properties.

Partner

10/10

Exceptional

10 Dec 2025

Braeden

Really good for what you pay for.

10/10

Exceptional

08 Dec 2025

greg

Small but very comfortable. Just what I needed. Loved the shower!

Leisure Self

10/10

Exceptional

06 Dec 2025

Yee

Great location. Easy bus access.

Leisure Friends

8/10

Excellent

04 Dec 2025

Deborah

Fun, funky, efficient, clean

Leisure Family

10/10

Exceptional

02 Dec 2025

Maksim

very unique

10/10

Exceptional

02 Dec 2025

Rui

Easy to check in

Leisure Family

2/10

Poor

30 Nov 2025

FNU

Extremely small room

10/10

Exceptional

30 Nov 2025

Helen

Clean rooms and helpful staff! Easy check in and checkout, with the front desk staff being willing to hold our bags post-check out after our flight got delayed so we could continue exploring the city. The hotel is located in a safe area where I (23F) felt safe walking in at night with my boyfriend. Many restaurants within a short walking distance, and the Space Needle was visible from the hotel. I will say that compared to the Chicago CitizenM, this hotel’s gym was smaller. Also, it didn’t have its complimentary amenities accessible/advertised unless you asked for a specific item, upon which they’d provide it without showing what else they offer. There is also no restroom in the lobby, only two all gender restrooms in the basement where it is completely dark until the motion sensor lights turn on - even then, it’s a little spooky! Overall, I love Citizenm and this specific location. I wouldn’t recommend it for families or to someone my parents’ ages or older due to the room size (smaller!) and the modern, techy room for which a provided iPad controls all the lights, temperature, curtains, and other settings. Absolutely recommend it for young adults though.

Leisure Partner

10/10

Exceptional

27 Nov 2025

Matthew

10/10

Exceptional

26 Nov 2025

Inna

Nice room, very clean, location is great, everything worked well in the room, shower was fantastic, overall my stay was wonderful

Leisure Self

10/10

Exceptional

26 Nov 2025

Molly

Always have a good experience at this chain. I love the aesthetic of the communal areas, the breakfast and bar options are affordable, and the room size is perfect for solo travelers.

Leisure Self