Name: Gracery Osaka Namba
Address: Motomachi 1 Chome 4 4 Naniwa Ku, Osaka, 556-0016, JP

10/10

Exceptional

20 Jul 2026

Carmela

Really enjoyed our stay.

Family_with_children

10/10

Exceptional

17 Jul 2026

Doreen

Easy check in/out, clean rooms, laundry facilities, loved the shower and tub, convenient location

Family_with_children

2/10

Poor

16 Jul 2026

Rami

Expedia's booking had family of 4 in one room all inclusive of breakfast then turned up to Checkin and got told we have to pay for an extra person's breakfast. We showed the expedia booking which clearly stated it is a booking for 4 people including breakfast, but staff insisted we must pay the extra 4400 yen for breakfast, as expedia was incorrect. It is very disappointing. It's not the money, but the principle. Room is good but full of dust behind and under beds, lowest cleaning standard I experinced in Japan. Won't be returning.

Family_with_children

10/10

Exceptional

10 Jul 2026

Noam

Nice room, clean and the location is great.

Family_with_children

10/10

Exceptional

09 Jul 2026

Basel

Very clean room and friendliest staff

Friends

10/10

Exceptional

07 Jul 2026

Lori

Service is great rooms are a little small but overall great experience

Partner

10/10

Exceptional

24 Jun 2026

Cynthia

This hotel is so convenient as it is walking distance to everything, the restaurants, convenient stores and the Don Quixote. The Ichiran Ramen that we have been having for a few nights of stay was like less than 5 minute walk. There is a Uniqlo inside in the building. The hotel lobby is so well-lit has a very good few outside it is so accommodating and welcoming. They have weighing scale and most importantly money exchange machine, so you don't need to go out and find one. Breakfast is so awesome, lots of choices, fresh orange juice and varieties of drinks, and the staff were so accommodating and hospitable. We can never find the perfect word to describe but we surely missed staying here. We feel at home and so comfortable. Very clean and exceeded my expectations. It is also so convenient and close to the Ginza station and other stations that connects to cities we needed to go. We highly recommend. What we love about it is the lobby, so bright, great view and very accommodating.

10/10

Exceptional

22 Jun 2026

Reina

I stayed at Hotel Gracery Osaka Namba and overall had a pleasant experience. The room was a bit small for two people, which made unpacking and packing a little tricky, but it was very clean and well maintained. The hotel staff were friendly and helpful throughout my stay.
Breakfast has good variety. The laundry facilities were convenient. The location was right in the center and very easy to commute anywhere. I’m already looking forward to staying here again on my next visit.

Family

10/10

Exceptional

19 Jun 2026

Shantosh

Good hotel

Family_with_children

10/10

Exceptional

11 Jun 2026

Kiyoko

Very clean and easy to access to main sights

Family_with_children

8/10

Excellent

08 Jun 2026

Aleah Ashea

Clean and in a convenient location to walk around.. The only issues my group had were the elevators were small and had to always wait. Also, dryers didn't work as great as expected. Besides that, it was one of the better hotels that we've tried in Osaka and we would recommend to stay again in the future..

Family_with_children

4/10

Poor

07 Jun 2026

Patricia

The room was very clean and pyjamas were provided.

Self

10/10

Exceptional

05 Jun 2026

ThuyAn

Staff was kind and helpful

Family_with_children

10/10

Exceptional

05 Jun 2026

Syed

Great location to local sites and subway. Amenities are very useful and appreciated that the toilet is separated from the shower. Room is small and storage options are minimum, but definitely workable. Staff is super friendly!

Friends_and_family Family

8/10

Excellent

29 May 2026

Polly

Love the bathroom. Was spacious. Our room was clean and comfortable.

Family_with_children

4/10

Poor

27 May 2026

Allyson

I stayed at two other hotels on my trip prior to this hotel. It was clean and safe, but I feel like the location wasnt worth staying here. They also didnt have amenities like both of my other hotels had, and they were less expensive. The fabric and room refresher was so watered down, it made no difference when sprayed. Other hotels had beautifully smelling sprays to refresh clothing and the room. There was a chair area, like a mini sofa, but it was ao uncomfortable and eliminated the opportunity for them to have a desk where I could work. Instead, you had to sit at a 12\" diameter night stand which barely fit my computer. The shower was probably okay for most, but the location of the temp control knows we're almost on the ground. Not convenient. They charge for early check in, which happens a lot, but if a room is ready and you are within an hour, why not just get someone into the room sooner. It's the little things this hotel fails on, at least compared to other Japanese hotels I stayed at.

Self

2/10

Poor

25 May 2026

Stephen

Staff provided zero assistance re room issues
No indication that one person of a couple has no exit from the bed( up against the wall)
No understanding of need for some extra water for cpap machine.
One extra hour post check out is chargable.
All AC instructions in japanese, no english

Partner

10/10

Exceptional

22 May 2026

John Charles

Perfect spot to nest and get anywhere in Osaka fast and quick the staff were amazing and kind and helped us out a lot 10/10 will be staying again next year

Partner

8/10

Excellent

15 May 2026

Deepak

The hotel’s location was excellent. Very clean but really lacking in the freebies - toileteries provided ( tooth brush and moisturizing lotion nothing else).

Self

10/10

Exceptional

15 May 2026

RUEL

Clean room, staff were very nice, good breakfast. Laundry facilities.

Partner

10/10

Exceptional

11 May 2026

Roxanne Iris

Great hotel. Staff were helpful with checking in and checking out. There’s a place to store luggage in the back before or after your stay. Amenities were great. The bathroom was great size. Did not feel cramped and the beds were comfy especially after walking all day.

Friends

8/10

Excellent

01 May 2026

cynthia

I liked the location

10/10

Exceptional

29 Apr 2026

Solinh

Easy check in and convenient location. Staff were very friendly

4/10

Poor

26 Apr 2026

erin

The reason I've rated this hotel so low is based purely on the mattress. It was like sleeping on a board and we were here 3 nights and our bodies are just wrecked so we would never stay here again. The rest of the room is good, good location, great breakfast, great staff.

Partner

8/10

Excellent

22 Apr 2026

Danielle

Good price for the location! A little tight in the room and we didn't love the sheets/pillows. Breakfast was good.

Partner

10/10

Exceptional

21 Apr 2026

Reginald

.

Family

10/10

Exceptional

17 Apr 2026

Benjamin

Room was clean although small. Air condition was perfect as you can adjust the coolness of the room to what you want.

Friends_and_family Family

10/10

Exceptional

16 Apr 2026

Consuelo

Breakfast was fresh. Room was cool with the a/c.

Friends_and_family Friends

10/10

Exceptional

15 Apr 2026

Michael

We had a great stay. We got a room with 3 beds which was perfect for our family. Rooms are air conditioned. They gave water bottles every day.

Family_with_children

10/10

Exceptional

15 Apr 2026

TOM

Excellent location, clean room, friendly staff

8/10

Excellent

14 Apr 2026

Thin

The room is small

Partner

10/10

Exceptional

09 Apr 2026

David

Excellent hotel on a great.location. only 1 minute.to train station. Rooms are clean, spacious and staff is great.

Partner

10/10

Exceptional

09 Apr 2026

Naomi

Great location 4 mins walk to train station, surrounded by lots of restaurants amenity are great, big tub good size bathroom and the price are great! I’ll come back again

Self

10/10

Exceptional

09 Apr 2026

Joon Ho

Clean

6/10

Pleasant

07 Apr 2026

Anne

Location is great but rooms are too small. You literally have to do the sideways shuffle to get around your standard room meant for two in this hotel. I stayed alone so was able to shuffle around but my two sisters, who were meant to share a room, couldn’t because there was no please for two people to stand, let alone have their luggage. They had to pay more for an upgraded room.

Family

10/10

Exceptional

27 Mar 2026

Celeste Joy

It’s close to restaurants and walking distance to Dotonbori.

Family_with_children

10/10

Exceptional

26 Mar 2026

Jenny

Absolutely amazing hotel! The hotel is clean and the staff is very friendly and helpful with any questions! They helped us ship our luggage to our next destination.
The rooms are a decent size compared to most small rooms in Japan. The location is amazing! 6 minute walk to Dotonbori

10/10

Exceptional

24 Mar 2026

Jason

The hotel is in a very convenient location, steps to subway and a block from train station. It is walkable to many nearby areas.

Family_with_children

10/10

Exceptional

20 Mar 2026

Emily

Had a wonderful stay at Hotel Gracery Nama Osaka. Hotel staff were super helpful and overall very clean. Location is close to Dotonburi and transit. Would definitely stay here again.

Family

10/10

Exceptional

17 Mar 2026

Juliana

A short walk to Namba station and within easy walking distance to Amerikamura and Dotomburi, this hotel is conveniently located. We were greeted at the front desk by a friendly staff member who helped walk us through the check in process. Our room was a compact but thoroughly efficient and spotlessly clean. The hotel breakfast had a lot of variety with many hot and freshly prepared dishes. We would 100% stay here again.

Family

10/10

Exceptional

05 Mar 2026

Oliver

Familymart across the street. Breakfast buffet is good.

Friends_and_family Family

10/10

Exceptional

01 Mar 2026

Carolyn

Location, clean room, well stocked, easy check in and check out, offers free secure luggage storage after the 11am checkout time, great price.

10/10

Exceptional

01 Mar 2026

Max

Great hotel, very convenient location, very easy check-in/out procedure.

Family_with_children

10/10

Exceptional

27 Feb 2026

Lor

Everything was great. It was a good location, easily walk to metro and shopping area. The staff was really nice and the room was clean.

Family_with_children

10/10

Exceptional

07 Feb 2026

Ngan

great and good location

Leisure Family

8/10

Excellent

28 Jan 2026

Yogesh

Small but adequate room. Convenient location, very friendly staff

Leisure Self

8/10

Excellent

22 Jan 2026

Frank

Room was a bit small and the bed uncomfortable. Services were good and the breakfast excellent. Location convenient to transportation & shopping.

Friends_and_family Family

6/10

Pleasant

12 Jan 2026

Harold

Great place to stay for tourist.

Leisure Partner

8/10

Excellent

06 Jan 2026

Albert

Room was clean. AC was strong. English speaking staff that was very helpful with our luggage transfer and check in/out. One star loss for location to station and elevators. Walk is maybe 10 mins. But elevator and layout of hotel is not ideal. Two elevators, one very narrow and not ideal with luggage’s. Lobby is on the 2nd floor. Many times we had to wait for another elevator and/or it was very congested.

Partner

8/10

Excellent

04 Jan 2026

CHEE CHOONG

Room is clean and staff very friendly

10/10

Exceptional

01 Jan 2026

Ernest

Room is clean and the breakfast is fantastic. The staff is extremely friendly and helpful at check-in and out. Highly recommend.

8/10

Excellent

29 Dec 2025

Zi Yang

Convenient location, tasty breakfast

Leisure Self

10/10

Exceptional

29 Dec 2025

Wee Hong

Location convenient, staff friendly

10/10

Exceptional

23 Dec 2025

Kranthi

Closer to everything. Steps away from exit 32 of Namba station which is connected to almost everywhere.

10/10

Exceptional

23 Dec 2025

Tien

Staff was incredibly sweet, room was clean, amenities were surprisingly more than I expected.

Leisure Partner

10/10

Exceptional

21 Dec 2025

Karla Mae

Very accessible location, awesome buffet and clean room. Perfect stay for my family, will definitely stay here again next time

Leisure

10/10

Exceptional

13 Dec 2025

Melissa

The room was very clean, big, and comfortable! They also provide you different bins to dispose of trash and recyclables. The bathroom was huge and also very clean! Breakfast was really good with lots of options. The staff were always so kind and helpful! Very good location too! It’s within a 10 min walk to Dotonbori and there is also a train station right outside the hotel.

Self

10/10

Exceptional

08 Dec 2025

Justin

Loved my stay here. The place was cozy, spotless, and in an ideal location near the shops. Everything was easy and enjoyable—highly recommend! Had laundry inside which was a great addition

10/10

Exceptional

29 Nov 2025

Tatiana

The room was clean and comfortable, separate toilet and shower. The location is perfect, close to subway, a lot of things are reachable by walking. The staff was very friendly and helpful. They even offered to keep our luggage for free there after check out. I definitely recommend it and would love to return there again.

Leisure

10/10

Exceptional

28 Nov 2025

henry

Very helpful staff👍

10/10

Exceptional

26 Nov 2025

Priya

Convenience to kinshicho train station.
Heaps of shops in walking distance.
The hotel is clean and good price

10/10

Exceptional

17 Nov 2025

Maria

Excellent hotel and location. Staffs are very helpful. Highly recommendable.

Leisure Friends

8/10

Excellent

14 Nov 2025

Daniel

This is a great hotel for those looking to explore Osaka. It's close to the train system and walk able to Dontonbori and other attractions. The rooms are smaller but they are reasonably priced and well maintained.

Leisure Partner

6/10

Pleasant

11 Nov 2025

Khulree

“The hotel is a bit old, but the good thing about it is the location. It’s quite pricey for a budget hotel.”

Leisure Partner

8/10

Excellent

05 Nov 2025

Joanne

Hotel was in a great location and staff were very welcoming and helpful

Leisure Family

8/10

Excellent

02 Nov 2025

Sunita

Close to station

Leisure Family_with_children

10/10

Exceptional

30 Oct 2025

Kimberly

Very good location

Leisure Family

8/10

Excellent

26 Oct 2025

Regina

Good location, near shops, restaurants and transport.

Leisure Partner

10/10

Exceptional

24 Oct 2025

Yeow Chong

The room was normal-sized for a Japanese hotel but the bath area was very spacious. The location was excellent with a 5-10 minutes walk to Nankai Namba station to take the Nankai Rapid to and from KIX.

Leisure Self

10/10

Exceptional

21 Oct 2025

JESSIE

The staff was very friendly and accommodating. Great location.

Leisure Family_with_children

8/10

Excellent

19 Oct 2025

Kenneth

did not include breakfast in this stay

Leisure Family

8/10

Excellent

17 Oct 2025

Erin

Ok place

Convenient location, clean rooms.

Partner

10/10

Exceptional

17 Oct 2025

Jasmine

The room was very clean and it was really nice to have a shower room. The amenities were also really nice. I especially liked the shampoo, conditioner, and body soap. Staff were friendly and polite. There were many shops and food places nearby.

Friends_and_family Family

10/10

Exceptional

13 Oct 2025

Tacettin Cagri

All good

Leisure Family

6/10

Pleasant

12 Oct 2025

WingKwong

Rooms is small size, not enough room for 2 people

Leisure Partner

10/10

Exceptional

10 Oct 2025

Jennifer

Conveniently located near train stations and plenty of shopping and dining options.
Rooms are small and a bit dated but they make up for it with excellent customer service, useful amenities and excellent breakfast. Highly recommend!

Leisure Family

4/10

Poor

08 Oct 2025

Francisco

Breakfast was not great, felt musky and dirty.

10/10

Exceptional

07 Oct 2025

Shantelle

Friendly staff, location is close to subway entrances, great breakfast.

Friends_and_family Family

10/10

Exceptional

03 Oct 2025

Maria

All was great, but found the bed too hard and stiff.

Friends_and_family Family

8/10

Excellent

29 Sep 2025

Tiffany

Station located right around the corner, rooms were acceptably clean

Leisure Self

4/10

Poor

28 Sep 2025

Dylan

This place is terrible. The worst property I have been to in Japan.

Check in was slow, for some reason we have to do the work to check in even though we don't work there. Having the guest do the labor is disturbingly common in Japan, not a fan and I avoid properties that insist on this role reversal. Only nice part was they allowed us to store a few bags in the lobby prior to checking in.

The elevator is SLOW. Two elevators for 12 floors means tons of traffic.

Room is tiny, even by Japan or Hong Kong standards. No walking room after we loaded our 4 rollerbags for our return flight. Bed was chiseled from granite. Daily housekeeping available.

Location is decent - there is a subway exit right across the front the hotel (#32), but you're still a long way from Namba Station proper. Walking distance to Dontobori, which is nice and action packed all the way to the river. A few restaurants around the hotel itself, none were appealing to us.

Zero (usable) amenities on property. Don't bother with breakfast, it's prison-cafeteria level. You can do way better at McDonald's for ¥1400. Don't bother with the laundry - only 2 very small, expensive machines that seemed to take hours to dry. Go up the street 100m to a vastly superior and less expensive 24hr laundromat.

Guest does the employee's work at checkout too. Lovely.

Best part of our stay was walking out the door for the last time ever. I'll never stay at a Gracery property again.

Partner

8/10

Excellent

27 Sep 2025

Jonathan

The check in is not efficient. First start with a staff, than go to a super slow machine. If you have a staff there why waste time with a machine?
Elevator is also very slow.

Business Family

2/10

Poor

26 Sep 2025

Fazila

The hotel itself is dirty starting from the front desk to the room. The room are quite small and the carpet are dirty and the smell coming from the bathroom are bad. All you can smell when you go the bathroom is “Urine”. I would not recommend that hotel to any of my family or friends.

Leisure Partner

8/10

Excellent

25 Sep 2025

pauline

we had a triple room and it was spacious clean and had everything we needed .. location was amazing

Business_and_leisure Family

10/10

Exceptional

20 Sep 2025

Page

Although this is an older hotel, it was well maintained and the rooms were well appointed. The staff was very courteous and helpful. Fresh, delicious coffee and personal care items were available in the lobby. The Metro entrance is across the street and the main Osaka Namba station is just three blocks away where you can catch a taxi, bus or train. The breakfast was good and convenient. The only drawback.. no dresser or drawers for clothing if staying more than one night.

Leisure Family

2/10

Poor

20 Sep 2025

Hashu

The rooms at this property were the smallest I have ever seen ...there was no room for two people to move around

Leisure Family

6/10

Pleasant

17 Sep 2025

Bhagya

I stayed at the property for 4 nights with my husband and 2 kids. Initially, when we arrived, we were only provided with two towels, two glasses, and two mugs. I asked reception for two more, but when the housekeepers cleaned the room the next day, they only left two towels again. After speaking to reception once more, they finally provided the correct number of towels.

On the positive side, the location is great close to restaurants and public transport. The rooms are clean and well maintained, although I did find them a little dusty.

Leisure Family

10/10

Exceptional

16 Sep 2025

LaRissa

Not too far from the station, easy walking access to Dontonburi, super quiet and clean. Lots of food options nearby. Staff was super helpful.

Leisure Partner

8/10

Excellent

16 Sep 2025

Therese

Gracery hotel

Great location. Second hotel Gracery . First in Shinjuku. Nothing wrong, they just do extras like Blossom hotel group , ie refreshment area

Friends_and_family Friends

8/10

Excellent

10 Sep 2025

Michael

Good service

Leisure Family

8/10

Excellent

08 Sep 2025

Daniel

4 stars in my book.

Friendly and helpful staff. Close to Namba station. Decent selection in the breakfast buffet and reasonably priced. Clean and modern rooms and bathrooms. Bed was a bit firm for my liking but I was still able to sleep without any discomfort. Overall I would stay here again.

Self

10/10

Exceptional

05 Sep 2025

Jasmine

Clean hotel with clean rooms, very quiet and friendly staff, definitely recommend this place especially if your looking to go to universal and shop

Leisure Family_with_children

8/10

Excellent

04 Sep 2025

Gurkan

A good price for a good location.

It is very close to walk by to Namba station. There is a familymart nearby for some needs. Breakfast was good and variety was ok for international traveller. Rooms were larger than expected.

Friends_and_family Family

8/10

Excellent

04 Sep 2025

Ching Ching

The location of the Hotel is good as it’s close to a food street. However, when we checked in on the first day of our arrival, we were not able to park at the hotel and needed to look around for a carpark. And then on the second and the third day after we came back after golfing, we were not able to park the car at the hotel. It’s very disappointing.

Leisure Friends

8/10

Excellent

20 Aug 2025

Verified traveler

Great hotel

Convenient hotel. Easy access to Namba station.

Friends_and_family Family

10/10

Exceptional

08 Aug 2025

Hing Fung

Lobby on the second flooor is the only inconvenience. Otherwise its a good hotel and location.
When you book, it may day include breakfast but it does not include kids

Friends_and_family Family

6/10

Pleasant

02 Aug 2025

Julian

We stayed for one night, a quick stop off before we flew home. We booked a cheap room for two people. You wouldn't have been able to swing a cat. There was no window. The bed was comfy enough.
When we went to check out, the lifts were very busy, and we had to wait at least 3 times because the lift was full. There is no stairs either.

Leisure Partner

8/10

Excellent

28 Jul 2025

Prashantkumar

Room size was small and couldn’t even fit two 145cm bags. Apart from that it was great

8/10

Excellent

15 Jul 2025

My-Tien

Very nice staff

Leisure Family_with_children