Casa de las Artes, member of Melia Collection

Spain , Madrid
MADRID, Atocha, 83
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75 reviews shown

10/10

Exceptional

01 May 2026

Carol

Beautiful boutique hotel just up the street from the train station. Rooms are modern and spacious. Quiet. Dining room is exceptional—grand room with a live band for dinner. Breakfast was exceptional.

Self

10/10

Exceptional

16 Apr 2026

Lori

Location was in the heart of the old city. Could walk to everything. Hotel was beautiful, staff was gracious, breakfast fantastic. Would stay there again

Partner

10/10

Exceptional

13 Feb 2026

Celia

The hotel was beautiful, and the staff were super welcoming. It was a great location too.

Friends_and_family Friends

10/10

Exceptional

29 Jan 2026

Allyson

The hotel was amazing and had great communal areas. Good bar too. Rooms were very comfortable.

Friends_and_family Family

10/10

Exceptional

24 Jan 2026

Lauren

Gorgeous decor within the hotel! Everything very smooth, lots of staff on hand to help where needed. The pool / spa area

10/10

Exceptional

22 Jan 2026

Cornelius

great location and stunning entry

Partner

10/10

Exceptional

30 Dec 2025

Joanne

From check in to check out, our stay was wonderful. Pleasant staff, clean rooms, choice at breakfast was amazing. Pool area an added bonus. Highly recommend.

Leisure Friends

10/10

Exceptional

25 Dec 2025

Patricia

Absolutely amazing breakfast! Loved the sauna & steam room! Room was a bit small with little space for your stuff. Otherwise beautifully decorated and the architectural design was stunning.

Leisure Partner

10/10

Exceptional

18 Dec 2025

Juan Manuel

Everything was excellent!

10/10

Exceptional

04 Dec 2025

Ieva

Friendly staff, beautiful hotel. I enjoyed the stay.

Friends_and_family Friends

10/10

Exceptional

30 Nov 2025

Sarah

Beautiful property, very comfortable rooms, delicious breakfast. Only complaint would be that the doors allow a lot of noise from the hallway (we had 3 rooms and I noticed this in each) but the walls were very good and I could not hear anything from the rooms next to us. I would definitely stay again!

Leisure Family

10/10

Exceptional

24 Nov 2025

julie

10/10

Exceptional

14 Nov 2025

Jessica

Staff is friendly and extremely helpful. Clean hotel with plenty of amenities and walkable to anywhere else you want to go, or highly accessible to the metro

Leisure

6/10

Pleasant

12 Nov 2025

Sanjay

Room was ok - a bit small. Service was poor - eg on departure, the access to text was blocked so I had to log a heavy suitcase up and down stairs - reception was not bothered. Would not stay there again.

Leisure Self

10/10

Exceptional

10 Nov 2025

Helena

All good.

10/10

Exceptional

02 Nov 2025

michael

Beautiful space, excellent staff and great location.

10/10

Exceptional

28 Oct 2025

Dace

Great location near museums, incredible breakfast and superior service

10/10

Exceptional

26 Oct 2025

Amy

Absolutely loved my stay here! The hotel was spotless & stylish. My room was super comfortable and came stocked with great amenities that made the stay feel extra easy & elevated. I also made use of the gym and steam room which were a nice bonus. The location was perfect & walkable to everything I needed.

Leisure Self

10/10

Exceptional

22 Oct 2025

Shayna

We loved our stay and can’t wait to return!

4/10

Poor

11 Oct 2025

Echo

Had the weirdest room ever in my life not even a safe or wardrobe for what I paid there was no value for money very disappointed will never set food again on this property

Self

10/10

Exceptional

30 Sep 2025

Maurice

Central and close to museums, shopping, dinning, bars, etc.

Leisure Self

10/10

Exceptional

24 Sep 2025

Mariya

Nice, and welcoming, the breakfast is a blast, lots of variety, delicious and in a wonderful spot: lux;) we had Artist suite with terrace, which is nice, but you can not see anything from it, and it prevents the wind coming in, so it was a useless upgrade from my part. Overall-very nice experience;)

Leisure

10/10

Exceptional

24 Sep 2025

Veronica

Room
Was clean and tidy

Leisure Family

10/10

Exceptional

17 Sep 2025

Bennicka

I really enjoyed the level of service, the cleanliness, and the amenities in the room. The fact that breakfast was included was also a plus and ideal for this trip. The breakfast that was provided was not basic on the dining area was exquisite. I really loved the complimentary wine and charcuterie board that was provided upon my arrival, the wrong included some necessities that I haven't experienced at other properties such as a toothbrush toothpaste, facial wash, lip balm, shaving kit, flat iron, a tea kettle as well as the Keurig for coffee. The turndown service with the chocolate on our bed was so nice, I really felt taken care of. Yeah I can honestly go on and on about so much that was offered at this property and I look forward to returning and or visiting another sister property just like it.

Business_and_leisure Friends

10/10

Exceptional

16 Sep 2025

Elena

Lovely hotel in amazing location

It was an amazing stay in a lovely area in Madrid, easily walkable to everything I needed and delicious food around! I was there on work travel, and enjoyed the library to do some work and take calls. My partner joined me for a couple of days and really enjoyed the pool and sauna; he also found the location to be convenient to walk to the main attractions. And we both appreciated the breakfast and wide selection, the Spanish breakfast was my favourite. The hotel exceeded our expectations, the stay was one of the best for business trips I’ve taken in Europe.

The only criticism I have is that there weren’t appropriate places to hang our towels in the room - the towel hooks were in the compact WC, which left them quite damp, so we had to change them daily (not quite eco-friendly).

Business

10/10

Exceptional

15 Sep 2025

adelina

Todo perfecto, locación, limpio, servicio, comida, comodidad!

Friends_and_family Friends

8/10

Excellent

15 Sep 2025

Diego

The room was very spacious and the property was very well maintained

Leisure Family_with_children

10/10

Exceptional

09 Sep 2025

jose

Execellent

Leisure Family

10/10

Exceptional

07 Sep 2025

colum

Beautiful hotel interiors & rooms in great location to walk to sights, parks, plazas & museums. Pool with steam room & sauna excellent even though small as quiet & long to swim lengths. Could do with opening earlier. Staff friendly & helpful. Would recommend.

Leisure Partner

10/10

Exceptional

02 Sep 2025

Riadh

property located in the center of Madrid.

Leisure Family

10/10

Exceptional

26 Aug 2025

Malinda

This hotel was stunning. I love boutique hotels and this was one of my fav. They had great breakfast, the bar played good music and made pretty good drinks. It was walkable and had good dining options near.

Leisure Friends

10/10

Exceptional

06 Aug 2025

Emma

A beautiful hotel with lovely staff.
We especially liked the breakfast; a great buffet and you could choose one option from the menu.
The library was a very comfortable place to sit and unwind after a day exploring Madrid. The staff were happy to bring a drink to us too.
We slept very well in the huge bed. We’d happily return if in the area again.

Leisure Partner

10/10

Exceptional

05 Aug 2025

Robert

Ex ellent

Partner

10/10

Exceptional

29 Jul 2025

Gary

Traveled with my wife and 2 kids (teens)
We had a connecting room which was great. Facilities are clean, modern and secure. Beds are comfortable. Pillows are comfortable. Clean. Morning buffet was fantastic. And more importantly the staff !!! Yevgeniy was somehow always available to answer any questions. And all the staff were friendly, helpful, attentive and knowledgeable. Id definitely recommend this establishment to my friends and family.

Leisure Family

10/10

Exceptional

26 Jul 2025

Jason

The staff was very friendly and helpful; they really made the experience smooth and a joy!

Leisure Family

10/10

Exceptional

26 Jul 2025

Mariluz

Casa de las artes was beautiful. Everything was perfect. The only thing we weren't too fond of was the tagging infront of and around the hotel.

Leisure Partner

10/10

Exceptional

21 Jul 2025

Quennie

Stayed here for 5 days and really enjoyed it. The hotel is beautiful, very close to the museum triangle and literary quarter, quick walk to Plaza Mayor and centre, and Retiro Park.

Rooms are spacious, though I found the layout a bit odd for mine as the sink and vanity was right as you enter the room and separate from the bathroom. Room amenities are excellent! Shampoo, conditioner, body wash, toothbrush and toothpaste kit, glass container has cotton pads, shower cap and Q tips. There is even a handheld steamer in the closet drawer, very convenient! Three complimentary bottles of water that are replenished when you opt for turndown, minibar and fridge has lots of options, and coffee machine.

The library, gym and pool are all on the main floor which you pass to get to the elevator. Loved using the pool to cool down during the afternoon. There is a sauna and steam room as well, all amenities were clean and well maintained. Breakfast buffet had lots of good options and you get one free item from the menu if included with your room eg. Eggs benny, waffles, omelette.

Staff are all super friendly and helpful. Breakfast team is quick to get your food order, coffee, clear plates. Front house team was really nice, I needed help with getting a few things (adapter broke and needed new one) and they were very accomodating.

Had a great stay in Madrid and with this hotel, can highly recommend!

Leisure

10/10

Exceptional

12 Jul 2025

Rosalinda

Best comfort and style in one

Gorgeous. Amazing decor and style with a great restaurant and the comfiest bed we’ve slept on in Europe!

Friends_and_family Family

10/10

Exceptional

06 Jul 2025

Evelyn

This hotel is absolutely beautiful. The rooms are clean, have good accomodations and products. They leave water for you every day, one bottle per person. The AC is perfect, which really matters in the hot humid June July Madrid weather. They have a nice coffee machine and tea kettle, plus snacks/drinks for purchase. The library downstairs is beautiful and cool (AC). They have a movie theater where they play movies twice a day on a schedule. It's a ten minute walk to Prado, maybe 15. The breakfast that is included, if you get that option, is pretty good plus you can order off the menu included if you prepurchase breakfast daily. I think it's worth it because it includes the menu items as well as cappuccinos , sodas, juices, waters. It wasn't super clear that things you order are also covered, so clarify that when you come. Also , the hotel itself has a cool history and some Dali lithographs in the lobby. Definitely a beautiful find for a hotel. My only heads up is that I don't love the area. Ten minutes up, ten minutes down - great areas. Just the hotel itself is on a strip of the street that isn't as clean as I'd like. I did feel it's safe so I wouldn't stress

Leisure Family_with_children

10/10

Exceptional

25 Jun 2025

Lon

Historic, phenomenal check-in experience, beautifully restored – stunning

Leisure Friends

10/10

Exceptional

23 Jun 2025

Claudia

Excelente ubicación y los cuartos son muy cómodos. Muy lindo el restaurante

Leisure Family

10/10

Exceptional

21 Jun 2025

Jane

10/10

Exceptional

19 Jun 2025

Helena

Great!

Leisure Partner

10/10

Exceptional

17 Jun 2025

Leonie Joan

Casa de las Artes is one of my favourite hotels in Madrid. The location is excellent for my family visits, the staff are charming and I enjoy using the pool and restaurant.

Leisure Self

10/10

Exceptional

16 Jun 2025

Frances

Beautiful hotel

I had a wonderful stay at Casa de Las Artes. It was Easter weekend and I was welcomed with a special Easter dessert treat, a very nice touch. The hotel is beautiful, the rooms are decorated very well and comfortably. It is in walking distance to Plaza Mayor, the Prado and many restaurants and shopping. Great stay!

Self

10/10

Exceptional

11 Jun 2025

dhuha

enjoyed my stay at this hotel it won’t be my last i do recommend it.

Leisure Family

10/10

Exceptional

07 Jun 2025

Niloofar

Great location and hotel. Very accommodating and the rooms are amazing.

Friends_and_family Family

10/10

Exceptional

28 May 2025

Bradford

Great gem of a hotel near city center

Gorgeous hotel, great for a couple or anyone really. The search options make it hard to tell but has a steak room and sauna, and all the spaces are stunning including the main dining hall. Very Comfortable luxurious beds, great kindness and attentiveness by staff. Happy to return!

Partner

10/10

Exceptional

26 May 2025

andrew

amazing building, the staff are very welcoming and helpful

Leisure Family

10/10

Exceptional

21 May 2025

Mary

A wonderful stay.

Wonderful staff. Great location.

Partner

10/10

Exceptional

18 May 2025

Rosalie

Really enjoyed our stay in this beautiful hotel.

Leisure Partner

4/10

Poor

16 May 2025

Szczepan

Never again

The hotel looks great on the inside—the interior design is modern and well done, which is the only real highlight. Unfortunately, the stay itself was disappointing.
The room had an awful view and was not properly cleaned.
Towels were missing, and basic amenities weren’t stocked.
Breakfast was well below standard for a 4-star hotel: very limited variety, poor food quality, and inattentive staff.
Overall, the experience did not match the price tag. The hotel has potential but needs serious improvements in cleanliness, service, and food quality.

Self

10/10

Exceptional

06 May 2025

ASHLEY

Una experiencia inolvidable en Casa de las Artes! El hotel es precioso, con una decoración cuidada y una atmósfera acogedora, pero lo que realmente hizo nuestra estancia especial fue el restaurante y, en particular, el excelente servicio de Tahi.

Desde el primer momento fue amable, atenta y muy profesional. Nos atendió con una sonrisa, nos recomendó platos deliciosos y se aseguró de que todo estuviera perfecto durante nuestra comida. Además, fue tan generosa que nos dio varias recomendaciones increíbles para conocer Madrid como locales.

Gracias a Tahi y a todo el equipo por hacer de nuestra visita algo tan especial. ¡Volveremos sin duda!

Leisure Family

8/10

Excellent

04 May 2025

Sophia

Lovely hotel with brilliant helpful staff and a lovely library/bar/restaurant. Easy to walk everywhere in around 15-30 mins. The communal areas were very nice, but we found the areas with the rooms to be quite basic.

Our room wasn’t the cleanest and there were even a couple of rose petals in random places in the room from last guest which was a bit odd. You can also hear a lot of noise from people in hallway from room and we were woken up by a big group of people opposite playing music and going in and out of room numerous times. But overall we still had a nice time!

Leisure Partner

10/10

Exceptional

01 May 2025

Martina

Wonderful staff, lovely hotel

Leisure Partner

10/10

Exceptional

26 Apr 2025

Lan

Location: Perfectly situated near Gran Vía, the Royal Palace, the Prado Museum, San Miguel Market, and more — all within easy walking distance.
Customer Service: Outstanding service from start to finish. Every detail, from the thoughtful touches in the room to attraction bookings through the concierge, made for a wonderful experience.
Rooms: Cozy, with comfortable beds and immaculate cleanliness.
Overall: Highly recommend — we would definitely stay here again!

Leisure Family

10/10

Exceptional

22 Apr 2025

Cliff

Centrally located and situated outside a metro station. Very walkable to the main sites in the city. The hotel is modern, stylish and clean, arty in design. The room had all the mod cons, clean and new, slightly on the smaller side. All staff we encountered were friendly and welcoming. We only dined in the restaurant for breakfast which had everything you needed for the day ahead, although we felt there could have been more of a selection given the amount of space in the breakfast room which you would expect from this type of hotel (eg no baked beans, no salads etc). The gym had basic yet new equipment to keep moving during our break . We didn't use the spa/pool during our time, however it looked clean and inviting which we would have used had we stayed longer. We travelled as a couple. Would recommend.

Leisure Partner

10/10

Exceptional

16 Apr 2025

Kasing

Convenient location to main attractions, train station, restaurants. Clean and spacious room. Very friendly and helpful staff. Full sumptuous buffet breakfast. a lot of common space to lounge such as spacious library, cinema, pool, gym

Leisure Partner

6/10

Pleasant

10 Apr 2025

Lewis

The hotel is located within walking distance to the city centre. The staff were very friendly and helpful.

The hotel itself has great decor, and really comfortable beds.

But, the aircon wasn't operational due to the season, although it was 25 degrees C! Further, the rooms have paper thin walls and you can hear everything outside the rooms - disappointed for a 4 star hotel

Leisure Friends

8/10

Excellent

08 Apr 2025

Michelle

The room was a little small for the price - we were “upgraded” to a room for people with disabilities because the original room was too dark, at a surcharge. I hated the motion activated sink.

Business_and_leisure Friends

10/10

Exceptional

29 Mar 2025

carol

La experiencia fue única me encanto no pense que estaba tan bueno. Me quede en en cuarto familiar conectado y es super grande en un cuarto mi esposo y yo y teniamos nuestro propio bano en el otro mis dos hijos con su baño estaba super comodo y los cuartos estaban conectados con un pasillito que podiamos dejar las dos puertas de los cuartos habierta y estamos asi todos juntos.
Volveria se los recomiendo.

Leisure Family

10/10

Exceptional

26 Mar 2025

Lisbet

Beautiful Hotel

8/10

Excellent

24 Mar 2025

Joyce

Great staff and hotel

Staff was great across the board- front office, bellman, concierge and dining room- everyone went out of their way to make my stay above average- and they succeeded! The physical property is the perfect blend of old and modern. Beautiful dining room and bar, generous and delicious breakfast; pool and sauna! I’d stay again when visiting Madrid. The location has good access to everything, really a short walk to way more interesting areas. It felt safe enough.

Self

10/10

Exceptional

24 Mar 2025

Bruce

Great staff at the front desk. Very welcoming and helpful.

10/10

Exceptional

11 Mar 2025

Leonie Joan

This was my second stay at Casa de las Artes and where possible, I will use it when visiting my son and daughter-in-law in Madrid. The building is beautifully historic, the bedrooms are comfortable and clean with quirky details and the staff are all lovely. The food is excellent as well!

Leisure Partner

10/10

Exceptional

03 Mar 2025

Brad

Room, hotel and restaurant all very good

Partner

10/10

Exceptional

28 Feb 2025

Jessica

Great stay for a short trip

Really lovely hotel - communal areas are very pretty. I had a room in the back part of the hotel which was very quiet and very modern. Pool could do with being warmer.

Business

10/10

Exceptional

27 Feb 2025

Lyuboslav

Great hotel and very unique. The location is very convenient and the facilities are very good. Mache restaurant and bar has a really nice atmosphere and the staff is very friendly. We will definitely go back!

Leisure Partner

10/10

Exceptional

13 Feb 2025

MARCEL

The beds were heavenly. The hotel had a unique style that we loved

Leisure Partner

10/10

Exceptional

02 Feb 2025

Alla

Great 4* hotel

Beautiful hotel in excellent location. Staff was very friendly and professional. I highly recommend it.

Friends_and_family Friends

10/10

Exceptional

02 Feb 2025

Martha

Leisure

10/10

Exceptional

30 Jan 2025

Didar

Very courteous services from all the staff in all departments.

Leisure Self

10/10

Exceptional

29 Jan 2025

La-Toria

What a beautiful property! Truly spectacular location with easy access to public transport and many dining options. Excellent breakfast, bar, rooms, gym and above all—lovely staff❣️ We will certainly be back!

Business_and_leisure Family

10/10

Exceptional

28 Jan 2025

Tiffany

We enjoyed our staff here!

Leisure Family

10/10

Exceptional

26 Jan 2025

Roman

In one word: Amazing.

Great experience all around, rooms are luxurious and spa is amazing.

Most of all the staff. Professionalism is what you smell in the air from the moment you enter till you exit and check out. This is the way to go!

Thank you!

Business_and_leisure Partner