Mercure Madrid Centro

Spain , Madrid
MADRID, Calle Lope De Vega 49
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100 reviews shown

8/10

Excellent

26 Dec 2025

Rouzbeh

Very good location, friendly staff, good neighborhoods, old building

Friends_and_family Family

10/10

Exceptional

28 Nov 2025

Lucero

Amazing Stay – Can’t Wait to Come Back!

From the moment I walked in to check in until the moment I checked out, the staff was absolutely amazing. I had tons of questions about the city and getting around, and everyone was incredibly friendly, patient, and helpful. Their recommendations made exploring so much easier!

My room was spotless, and housekeeping did a fantastic job throughout my stay. The amenities were great as well — everything I needed was right there.

The location couldn’t have been better. It’s right in the middle of many popular tourist spots, all within walking distance, which made sightseeing super convenient.

Overall, I had a wonderful experience and will definitely be staying here again!

Business_and_leisure Self

10/10

Exceptional

27 Nov 2025

Evelyn

Location was fantastic for all we wanted to see and do. Our room was clean and the staff were friendly and helpful.

Leisure Partner

8/10

Excellent

24 Nov 2025

Marie-France

Great location

Partner

6/10

Pleasant

27 Oct 2025

Jane

Breakfast was very disappointing, poor quality cheese and cold meats, pastries, eggs and the coffee and milk were not good

4/10

Poor

21 Oct 2025

KARINA

The room smelled like sewer. Apparently this is a common thing in Spain due to old pipes.
But the hotel needs to look into the issue since the smell was so bad. My room neighbors had the same issue. The hotel needs to invest more in their sewer system.

Friends_and_family Family

10/10

Exceptional

19 Sep 2025

Diane

Great place to stay in the art triangle in Madrid. Close to Metro stations, art museums, Parque de el Retiro, Jardin Botanico, and a reasonable walk to the Plaza Mayor. Nice coffee shops in the area, too. Hotel was clean, quiet, and staff was very helpful with restaurant reservations and getting taxis. Not a fancy place, but reasonably priced and had everything we needed for a comfortable stay.

Leisure Partner

6/10

Pleasant

30 Aug 2025

Charles

Not a friendly staff and tiny elevators, but excellent location in the museum district.

6/10

Pleasant

06 Aug 2025

Verified traveler

Hotel was ok

We didn’t have any food. Internet access dipped in and out which sometimes was annoying when looking for specific places to visit. Bed was quite comfy.

Partner

10/10

Exceptional

10 Jul 2025

Oday

Very nice hotel

10/10

Exceptional

07 Jul 2025

SERGEI

Nice

Leisure Family

10/10

Exceptional

16 Jun 2025

SERGEI

GOOD

Leisure Family

10/10

Exceptional

15 May 2025

Gary

Close to central sites. Staff was super friendly. Breakfast was excellent

Leisure Friends

10/10

Exceptional

14 May 2025

David

Best for a Paseo del Arte visit to Madrid

Room and entire hotel were spotlessly clean. Staff very attentive: we had a drain clog in our shower late at night and they moved us efficiently to another room. Location is perfect for Madrid museum visits -- directly across the Paseo from the Prado and 5-10 minute walks to the Thyssen and Reina Sophia. Lots of great restaurants within a 5-10 minute radius.

Friends_and_family Family

8/10

Excellent

12 Apr 2025

DEVIDAS

Close to the arts precinct, and we found some great restaurants in the surrounding streets.
Breakfast was generous and there were a few different choices each day. Our stay was for 4 nights.

Leisure Partner

10/10

Exceptional

21 Feb 2025

Verified traveler

Wonderful stay! We’ll be back!

Perfect location in Barrio de las Letras. Close to the main train station and metro.
Reception managers were kind, helpful and professional. Room was very clean and comfortable. Breakfast had a great selection and very kind attendants.

Friends_and_family Family

10/10

Exceptional

17 Jan 2025

charles

It was a great property

10/10

Exceptional

08 Jan 2025

Rosalinda A

Great location, efficient, and kind staff. It’s in a safe and quiet area and there are a lot of good restaurants around.

Leisure Family

10/10

Exceptional

02 Jan 2025

Julio m

All good

10/10

Exceptional

03 Nov 2024

ANN

Great property! The room was very spacious and comfortable, fantastic bathroom, lovely terrace. The breakfast was a little sub-par in terms of things not being well stocked but otherwise everything was perfect.

Leisure Partner

8/10

Excellent

21 Oct 2024

Amir

Great location!

Leisure Family

8/10

Excellent

30 Aug 2024

Beth

Nice facilities. Only problem is the Wi-Fi did not work on the 5th floor

2/10

Poor

29 Jun 2024

Gabriela

I did not get my room. I was moved to another hotel, and I paid the taxi.

Self

10/10

Exceptional

26 Jun 2024

Lindy

Another great location

A great location in Madrid! We were pleasantly surprised with the beauty of Madrid!! Such lovely buildings and plenty of luscious green gardens…also many great bars and restaurants nearby!

Friends_and_family Friends

6/10

Pleasant

18 Jun 2024

Himanshu

Nice small hotel close to the Prado museum. The staff was super friendly and helpful. The room was fine, just a little small. Walls are thin and there was a bit of a noise until late at night likely from outside the room since I was close to the elevator. Breakfast was decent. All in all nice place to stay if you are going to spend a lot of time at attractions like Prado and around.

Leisure Self

10/10

Exceptional

17 Jun 2024

Lynn

Great hotel in fantastic location

The check in process on the morning of 7 June was very smooth and the hotel attendants were helpful in storing our bags until our room was ready. We visited the Prada Museum across the street at 1000 and we were notified that the room was ready about 1200 which was much appreciated since we quite tired from our trip. The Junior Suite with 1 king bed was very nice with a good shower, tub and double sink with good lighting. The bed was very comfortable with excellent linens. The suite had a nice sitting room and a large balcony available through a sliding door. The room temperature was easy to adjust. The breakfast was very nice with lots of fresh fruit and a variety of other choices which we enjoyed. The coffee from the machine was fine but the portions were small requiring several trips to the machine. The hotel location was perfect for all the local museums and you are only one block of the Calle Jesus tapas area. We would definitely stay here again.

Partner

4/10

Poor

11 May 2024

David

Only drive in a very small car!!

Two things stood out at this hotel.

We were advised in advance that there was limited parking. I assumed this meant few spaces, but it actually meant only small cars. We had to park a 10 minute walk away in a place that was really tight so I assume the Mercure would only accept dinky cars. If you are travelling in anything the same size or larger than an Audi Q3, your car won't be accepted into the car park.

The second thing was the noise. We seemed to be assaulted by noise from all six sides. Every word from the adjoining rooms was clearly audible and noise from the corridors and outside was also loud. It's not an easy place to sleep in.

Partner

8/10

Excellent

21 Apr 2024

Verified traveler

Great Location!

Hotel location is good. Reception staff were helpful. The only discomfort is the soundproof of the room. The opening and closing of the guest door next to your room can be heard clearly, including drawing of the curtain, etc. These sounds were so clear and close that could give you a fright even when you were already asleep. However, after one or twice experiencing such sound, you should be able to overcome it and able to sleep well for the rest of the nights. This soundproof problem is quite norm for many hotels. Anyway, overall, I enjoyed my stay at Mercure Madrid Centro.

Business

6/10

Pleasant

17 Apr 2024

Dennis

Not for light sleepers !

The Hotel was well located and many attractions are within walking distance. The only downside for the hotel is very poor sound insulation. There is virtually no sound proofing. you can hear room doors closing at all hours and the door mechanism is very stiff that ensures everyone will need to slam their doors to shut it. You can hear the taps and WC from your neighbours and voices of people in the next room very clearly. if you have inconsiderate and noisy neighbours you will not get any sleep. So fellow travellers be warned. Otherwise, rooms are clean, staff very friendly and polite. Good breakfast for European standards.

Business

6/10

Pleasant

04 Apr 2024

Eric

The location is ideal, across from Prado Museum and easy walk to Thyssen-Bornemisza. Sound insulation in rooms is zero from hall conversations and adjacent rooms. Facility appears worn and in need of renovation.

Leisure Partner

6/10

Pleasant

01 Apr 2024

Paul

Not bad but noisy in room due to thin ceilings

It’s an ok hotel. Clean enough but expensive considering there is no bar and you can hear people walking about above you.

Business

10/10

Exceptional

01 Apr 2024

Hanna

Beautiful hotel, modern and clean. Great location, easy walk to train station. Bed was comfortable, shower water pressure was great. Staff is very friendly and helpful. Would definitely stay again.

Leisure Self

10/10

Exceptional

11 Mar 2024

Emma

Excellent location for going to the Prado. We travelled with older relatives and this let us spend the whole day in the museum. Awesome kind staff, too, thanks Mercure Centro team!

Leisure Family

10/10

Exceptional

07 Mar 2024

Margaret

Amazing location, clean and the staff es friendly and helpful in helping us choose restaurants and local activities. We’ll stay here again!

Leisure Family

10/10

Exceptional

05 Mar 2024

Joseph

Great location near Prado and comfortable.

10/10

Exceptional

22 Feb 2024

Jesus Andres

Everything was great

6/10

Pleasant

18 Nov 2023

Sarah

When I arrived I was told, through the fog of my jetlag that several of their rooms had some type of water problem. They very nicely booked me in hotel Ibis Prado that turned out to be a very nice hotel...Im just curious if the knew of the problem before I arrived & could have warned me. But I gave them a 3 star because the front desk was helpful & hailed a cab for me.

Leisure Self

10/10

Exceptional

23 Oct 2023

Eloy

Very well situated. Good services. Absolutely clean

8/10

Excellent

22 Oct 2023

MARIA ISABEL

Personal muy amable y localizacion estupenda.
Para el precio que cuesta, deberia haber gym y servicio de habitaciones.

Business

10/10

Exceptional

20 Sep 2023

Gladys

Excelent

Leisure Family

8/10

Excellent

06 Sep 2023

Verified traveler

Nice location for moderate price

Great location, Prado gallery 5 min walk, a lot of restaurants around.
Uncomfortable bed but room itself in a good condition. We asked for a silent room and it was provided.

Partner

8/10

Excellent

04 Sep 2023

María Jose

It's well located, within walking distance to main sites like Alcala, Serrano streets, gran via etc. The only thing I didn't like was the noise from the other floors it was very loud and every day.
Other than that it's great.

Leisure Self

10/10

Exceptional

16 Aug 2023

Biljana

Great, clean hotel. Attentive and friendly staff. Location - just perfect.

Leisure Family

10/10

Exceptional

27 Apr 2023

Jerald

Very neat and clean. The location is iideal, 600 feet to the Prado Museum and walking distance to many more.

Leisure Partner

10/10

Exceptional

24 Apr 2023

Maria

Excellent location

Great location and super friendly/ helpful people

Friends_and_family Family

10/10

Exceptional

11 Mar 2023

Heather

Quiet room, comfortable bed, outstanding customer service, generous buffet, and great location. Extra shout out to the front desk staff, but everyone I encountered was incredibly kind and helpful.

Leisure Self

10/10

Exceptional

07 Jan 2023

Samuel

Great location

Leisure Family

10/10

Exceptional

04 Jan 2023

Rosangela

Amazing

Leisure Family

10/10

Exceptional

28 Nov 2022

Verified traveler

Great place near the Prado

Very clean room. The front desk staff was very helpful. We were able to store our bags after checkout to head to the museum.

Partner

10/10

Exceptional

29 Oct 2022

Alice

Very nice small hotel reasonably priced. Very helpful staff, super convenient to Prada, Reina Sofia and Atocha station. Wonderful non touristy restaurants within walking distance in a very nice neighborhood.

10/10

Exceptional

20 Oct 2022

Raymond

Spain 2022

Great hotel at great location in Madrid.

Partner

10/10

Exceptional

04 Oct 2022

William

This is a no-nonsense small hotel, with basic amenities. It is very clean and convenient, and has an excellent staff that responds within minutes to every request. The breakfast is very nice as well.

Leisure Partner

10/10

Exceptional

21 Sep 2022

Verified traveler

Well-located comfortable hotel.

Great hotel near all the main touristic sites. Our room was large, had a great deck and was very comfortable. Lots of great dining options nearby.

Partner

8/10

Excellent

18 Sep 2022

Sana

Very convenient

The hotel is central to many attractions, which made it easy for us to venture around without the need for transportation. Service was good. We arrived early and we were granted access to our room before the required check in time. There was not much interaction with the staff as we were out most of the time. The facility is clean and neat, but it definitely needs a face lift. Although the rooms are cute and neat with wooden floors, the closets look outdated. The staff was helpful.

Partner

10/10

Exceptional

09 Sep 2022

Amber

The front desk staff were so wonderful and welcoming! The room was clean and well equipped.

Leisure Partner

10/10

Exceptional

18 Aug 2022

Great value for the money, I paid 68 euros per night. Room had a balcony. Great location. Parking is off site a few blocks away for 29 euros per day, but that's probably going to be the case at any hotel in the city center. I would stay here again.

Leisure Partner

10/10

Exceptional

12 Aug 2022

Qing

Staff was very helpful

Leisure Family

10/10

Exceptional

24 Jul 2022

Adnan

Very clean, friendly staff and decent breakfast. Very convenient location. I would choose this hotel again.

Leisure Self

10/10

Exceptional

14 Jul 2022

JORGE

Nicely located hotel. Pretty clean and convenient. We really liked the nearby \"tabernas\" and tapa bars.

Leisure Family

10/10

Exceptional

30 May 2022

Gisela

The staff is amazing , last minute find and don’t regret, they been so helpful

Leisure Self

10/10

Exceptional

26 May 2022

Jennifer L

Great location close to museums and train station. Wonderful breakfast buffet. Comfortable rooms. Would stay here again.

Leisure Family

10/10

Exceptional

18 May 2022

Richard

Great hotel

Leisure Family

10/10

Exceptional

04 Apr 2022

clive

Location was excellent within ealking dustsnce of the art galleries,parks Atocha Station and the old Madrid babk streets. Mercure zhotel was boutique with modern design.

Leisure Partner

10/10

Exceptional

09 Mar 2022

Henry

Location is great as well

Leisure Family

10/10

Exceptional

02 Nov 2021

Carlos

What a great place

I would stay here again. The location was great! Very close to parks and city. The bed was very comfortable! Beakfast was amazing. Also very covid safe!

Business

10/10

Exceptional

04 Oct 2021

Joseph

Great, helpful staff. Fantastic room. Opted for hotel breakfast which was very good. Perfect location for Prado and Sofia museums.

Leisure Partner

10/10

Exceptional

17 Sep 2021

Luis Antonio

Nice facility and very friendly staff

Business Self

6/10

Pleasant

15 Sep 2021

Guillermo Alejandro

I had to make check out two nights early from my original date of check out and I did not get any refund or a two nights to use in the near future

Leisure Self

10/10

Exceptional

04 Aug 2021

Verified traveler

Good location close to Museo del Prado, very helpful staff

Leisure Family

4/10

Poor

12 Feb 2020

Euri

Rooms are small, not centric, it was construction going on all day every day above us from 8 a.m. to 4:00 p.m. cafe doesn't serve dinner and whe ordering room service it had to be ordered from other restaurants and took forever. Friendly people though.

Leisure Family

10/10

Exceptional

10 Feb 2020

Jose

Location, Friendly staff, on-site parking.

Friends_and_family Family

2/10

Poor

07 Feb 2020

Sparrow

very basic amenity provided, small bar of soap and shower gel set in the shower room. No toothbrush, no shower cap etc which should be provided 4stars hotel. Very poor sound proof, can hear next room's TV sound, walking noise. Last but not least, massive internal building work is on till 7pm and very loud banging, drilling noise throughout the day. Requested to change the quieter room but they did not accept ,my request. One of the worst hotels I have ever stayed which was not even cheap. I would recommend anyone to avoid this hotel. Very unpleasant stay.

Business Self

10/10

Exceptional

28 Jan 2020

Luciano

Unfortunately I listened noisy from other rooms. Chairs moving and doors closing...

Friends_and_family Family

6/10

Pleasant

28 Jan 2020

Karen

Consyruction on floor so very noisy
Walls so thin I could hear person next to me snoring all night. No sleep.

Self

2/10

Poor

15 Dec 2019

Corbin

Worst hotel I’ve ever stayed at

Paper thin walls. Can here everything. Good luck trying to sleep. Kids screaming all morning. Asked to move rooms and they obliged by putting us next to another family of screaming kids. Can hear every door close.

Business

10/10

Exceptional

03 Dec 2019

Charlotte

Excellent stay. Nice breakfast. All employees pleasant. Breakfast extensive and employees constantly cleaning up and replenishing.

Friends_and_family Family

10/10

Exceptional

05 Nov 2019

Verified traveler

Fantastic location
Great staff
Very nice breakfast

Leisure Partner

8/10

Excellent

10 Oct 2019

The breakfast is so goooooood. I love the interior of the dining area. It just took for 5 min. to my tour meeting place at prado museum from this hotel and was walkable to puerta del sol. For reference, actual streets in Madrid were narrower than Google Street View.

Leisure Friends

8/10

Excellent

10 Oct 2019

Verified traveler

Loved just about everything, except for the excessive perfume in the lobby and room. It was hard on my husband's allergies!

Leisure Family

8/10

Excellent

24 Sep 2019

Emily

Good location. Nice room

Partner

6/10

Pleasant

18 Sep 2019

Verified traveler

Too expensive for not enough amenities but in a good location

Leisure Friends

10/10

Exceptional

17 Aug 2019

Heather

A convenient location. Friendly and helpful staff.

Friends

8/10

Excellent

14 Aug 2019

Great location you can walk to all the sites..Breakfast is Lacking...

8/10

Excellent

13 Aug 2019

homai

Good stay.

The hotel was okay , room very small
Difficult to open our suitcases. Bed was good
But too small. Front desk people were excellent
Especially Aitana, she was exceptional .breakfast was okay

Family

8/10

Excellent

11 Aug 2019

Verified traveler

Rooms small but clean and modern and location can’t be beat

Leisure Partner

10/10

Exceptional

14 Jul 2019

Verified traveler

Excellent location, in the center of Paseo Los Prados, main museums and nice places to eat. Very close by of Atocha train station.

Leisure Family

8/10

Excellent

08 Jun 2019

Verified traveler

Very friendly and accommodating staff,
Central location

Leisure Family

10/10

Exceptional

08 Jun 2019

Rakesh

Very expensive for what it was but it served the purpose

Friends

6/10

Pleasant

23 May 2019

Verified traveler

Ask for room without a view.

Hotel has a lot of positive points so I’ll start there. Spacious, comfortable and clean room. Breakfast was ok, it’s a cultural thing, don’t expect American coffee or bacon. Wonderful on sweets, and fresh fruits. Also there room service is awesome because you can order from local restaurants, have it delivered to room and they put it on your account. The only two negative points, one, location was ok but far away from lots of must see things (I didn’t realize we would have to taxi to many things), and two, they have wonderful balconies that you can open and enjoy the outside, the bad part is, door was not secure and therefore extremely noisy. It felt like we had the windows open so we heard sirens, ambulances and chatter ALL night/morning long.

Partner

10/10

Exceptional

13 May 2019

Verified traveler

Would stay again

1 block from Prado
1 block from strip of tapas places
Staff gave excellent recommendations for dining
Tickets available for purchase at hotel to “skip the line” at major museums
Great breakfast buffet
Would stay again

6/10

Pleasant

10 May 2019

ELLEN

Too noisy

The hotel seemed a bit noisy. You could hear suitcases rolling above you and could hear others talking. Location near the Prado was excellent.

Partner

10/10

Exceptional

29 Apr 2019

Verified traveler

Comfortable and good location.

There for a race event. Great location. Very comfortable. Accommodating staff.

Partner

10/10

Exceptional

26 Apr 2019

Moshe

perfect

Partner

10/10

Exceptional

15 Apr 2019

Verified traveler

Madrid in 2 days

excelent Hotel, very central, walking distance from all main attractions. We stayed for 2 days. Fantastic breakfast.

Friends

4/10

Poor

14 Apr 2019

Verified traveler

Culture but no comfort

Very basic, tired, noisy hotel. Location is great for museums, just don't expect luxury. No tea/coffee making available in room. Staff helpful and friendly.

Partner

8/10

Excellent

13 Apr 2019

Linh

The lobby smells too strong of air freshener, gives you a headache as soon as you step into the hotel. Everything else is great.

10/10

Exceptional

08 Apr 2019

Verified traveler

Perfect location. Great breakfast. Friendly, highly competent staff. Nice room with excellent bed, and pretty much everything you need except for a comfortable chair for reading.

Business_and_leisure Partner

8/10

Excellent

23 Mar 2019

Camille

Overall we were very happy with the hotel. The only problem was there was no hot water for 1 full day. The water was ice cold so we couldn’t take showers. We were given a note of apology and a tiny bag of hard candy. Would have been nice to get something more for the inconvenience. That being said I would still stay there again.

Family

10/10

Exceptional

16 Mar 2019

Verified traveler

The reception staff were incredibly helpful The location of the hotel was excellent, being within a few minutes walk of the three major Art museums in Madrid

Leisure Partner

10/10

Exceptional

12 Feb 2019

Fatima

the staff were friendly & very helpful. They accommodated our needs appropriately from take out breakfast, to printing our boarding passes & tour tickets & recommending good places to visit. the room was clean & comfortable. the location is close to metra & tours.
we recommend this hotel & will definitely stay here again.

Partner