The Palace, A Luxury Collection Hotel

Spain , Madrid
MADRID, Plaza De Las Cortes, 7
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100 reviews shown

10/10

Exceptional

01 Mar 2026

Peter

Nice rooms which have been recently refurbished. Lovely breakfast and despite being a large hotel, you feel like its an intimate setting.

Family

10/10

Exceptional

17 Feb 2026

roberto

Great place to stay. A real 5 star hotel.

Friends_and_family Family

10/10

Exceptional

29 Jan 2026

Patricia

Best in town! Staff is always available to help and very kind and respectful

Friends_and_family Friends

10/10

Exceptional

26 Jan 2026

Anna

Beautiful hotel great service and staff.
Would highly recommend.

10/10

Exceptional

05 Jan 2026

Julio

Very good.

10/10

Exceptional

27 Dec 2025

Luis

Awesome place, with a vetusta feel.

Leisure Self

6/10

Pleasant

27 Dec 2025

Enrique

Great room, building and breakfast. The staff is very kind on an individual basis.

The feeling though is of a poorly run hotel: my room was only ready nearly 2 hours after check in time; my suitcase took two hours more to be delivered and required 2 phone calls to the reception desk; one of my two bags was sent to my mother’s room; the staff at the main bar in the afternoon was rushed and slow; both the Nespresso machine and the scale in my room didn’t work; no cups for coffee and no complimentary water were delivered until I asked.

Nice place, no doubt, but too chaotic to justify the price tag and the historical prestige of the property. On this basis, I wouldn’t return.

10/10

Exceptional

25 Dec 2025

Mona

Excellent clan beautifully laid out very comfortable
Great hotel must stay

10/10

Exceptional

22 Dec 2025

Tyler

Amazing. Simply.

10/10

Exceptional

22 Dec 2025

Lawrence

The staff and the room was spectacular!!! Everything about the hotel was top notch!!

Partner

10/10

Exceptional

21 Dec 2025

Steven

Beautiful room, staff and bar/restaurant with beautiful stained glass ceiling

Leisure Partner

10/10

Exceptional

12 Dec 2025

Peter Karl

Everything was outstanding… the room, the decor, the hotel architecture, the domed dining area, the service, and the breakfast buffet!

Leisure Partner

10/10

Exceptional

12 Dec 2025

Jean

Everything is fantastic about this place

Leisure Partner

10/10

Exceptional

04 Dec 2025

Samantha

Perfection. A pristine hotel with lots of traditional charm and features. The rooms are generously sized with excellent bathrooms. The restaurant and bar La Cupula is one of the most beautiful rooms to dine in. We visited for a special occasion and didn’t want to leave!

Leisure Family

10/10

Exceptional

02 Dec 2025

Robert De Jesus

Very good

10/10

Exceptional

24 Nov 2025

ELIZABETH

Clean rooms, amenities and staff. Nestor in bar was outstanding. Great place to stay.

Leisure Partner

10/10

Exceptional

15 Nov 2025

David

Excellent stay from the staff to the accommodations. Five stars!

Leisure Family

10/10

Exceptional

09 Nov 2025

Lotfi

Beautiful place to stay, great location, excellent breakfast under the glass dome, wonderful staff!

Leisure Family

10/10

Exceptional

04 Nov 2025

Geoff

Good

10/10

Exceptional

01 Nov 2025

Lotfi

Wonderful hotel with great location, nice rooms, helpful staff and excellent service

Leisure Family

10/10

Exceptional

28 Oct 2025

russell

Great staff.

Leisure Partner

10/10

Exceptional

19 Oct 2025

kathleen

The rooms were beautiful, breakfast was incredible, and the staff was excellent.

Leisure Family_with_children

10/10

Exceptional

16 Oct 2025

Clotilde

Rooms were very nice as well as great service.

Friends_and_family Family

10/10

Exceptional

12 Oct 2025

michelle

Central location and amazing hotel

10/10

Exceptional

07 Oct 2025

roberto

Great new hotel

Friends_and_family Friends

10/10

Exceptional

17 Sep 2025

Tom

Excellent choice
Walking distance to everything
Staff fantastic
Very clean and safe
Amazing breakfast
Wish there was a pool

Leisure Family

10/10

Exceptional

16 Sep 2025

Henry

Excellent service in a beautiful setting.

Partner

10/10

Exceptional

01 Sep 2025

Allison

Wonderful staff! Beautiful hotel and great breakfast buffet.

Leisure Friends

4/10

Poor

31 Aug 2025

Elpidio

Muy mal hotel

10/10

Exceptional

31 Aug 2025

Mark

Greta hotel - excellent staff

Leisure Family

10/10

Exceptional

18 Aug 2025

Simos

Great hotel great location

Can’t say enough positive things about the hotel. Great beds, pillows, room service was amazing. Hotel was in great location. Walkable to all the sites. Would recccomend and stay again. Service was amazing. The staff incredible. Really went out of there way to help.

Self

10/10

Exceptional

16 Aug 2025

Simos

Great place would stay again. Great location.

Wow. Great hotel. Would definitely recommend. Amazing service. Room service was great. Bed was very comfortable. Pillows were comfortable. Would stay again for sure. Everyone was very helpful. Great location. Very centrally located next to all the museums and sites are within walking distance.

Self

10/10

Exceptional

13 Aug 2025

Jose

Mil gracias por todo.

10/10

Exceptional

31 Jul 2025

MARK B

This hotel is truly extraordinary!!! Exquisite!! We’ve traveled all over the world and have stayed in many Five Star hotels but this was and away the best!! Truly a gem!

Leisure Partner

10/10

Exceptional

23 May 2025

Jorge

You feel so safe, and protected at all times, super fast and wonderful Room service, mini Bar is outstanding and a step ahead all other Hotels, breakfast is incredible and inclused

Leisure Family

8/10

Excellent

10 May 2025

Bryan

Great staff and service. Very accommodating, and the front desk, concierge and entire hotel was very kind and met every effort.

Partner

10/10

Exceptional

28 Apr 2025

Christina

I am so thankful we decided to stay at The Palace as we were considering two
other properties. It provides the best location in all of Madrid close to everything and within walking distance that makes the city so spectacular. The rooms were comfortable, quiet, and the beds heavenly. The bathroom with double vanity and expansive shower was also great for a family. The reception, valet, restaurant and bar and cleaning staff were all kind, service oriented, helpful, and knowledgeable. The Palace is truly an exquisite property and we will return to Madrid and stay there again, hopefully in the not too distant future.

Leisure Family

10/10

Exceptional

08 Apr 2025

juan s

Solid hotel. Great breakfast. Sharp room.

Leisure

10/10

Exceptional

13 Mar 2025

MARIA ODALYS

Wonderful stay! My go to hotel while in Madrid. The location is perfect. Will return 😊

10/10

Exceptional

25 Feb 2025

Dawil De Jesús

Great and the Hotel Staff are so helpful!

Business Self

4/10

Poor

03 Jan 2025

manuel

Uncharacteristicly bad stay.

We were not told the hotel was under renovations. It is not our first time staying here so we know what this hotel is like.

To say uncomfortable is an understatement. Two elevators to access the rooms is ridiculous.

Things never seen at this hotel, was a large coffee spill in between the elevators (1st to go from the lobby to the 2nd elevator to access the rooms) which remained uncleared all day. From time we left the hotel to go explore the city to nighttime when we returned to the hotel.

The New Year’s Eve buffet was shamefully bad. Food was cold and lacked flavor

Friends_and_family Family

10/10

Exceptional

31 Dec 2024

Masooda

Lovely hotel great location in the heart of Madrid

Leisure Friends

10/10

Exceptional

28 Dec 2024

Vinay

Upscale hotel . Nice rooms, friendly staff

Leisure Family

10/10

Exceptional

22 Dec 2024

Jaime

El hotel tiene muy buena localización , excelente servicio pero está en remodelación. Si usted quiere disfrutar de el bar en la cúpula ahora no es el momento .
Todo el lobby y la cúpula está bajo renovación.

Leisure Family

10/10

Exceptional

02 Dec 2024

paola

The hotel is beautiful and it is being remodeled, I can't wait to stay when it is completely done! The staff are well trained, friendly and accommodating. The one thing I didn't like is that our window didn't seal well, so I got to hear everything going on outside my window (and there was a terrible accident at 3:00 am one morning).

Leisure Family

6/10

Pleasant

03 Nov 2024

Eddys

While in renovation, they should charge a different price. It is terrible and very uncomfortable.

Leisure Partner

10/10

Exceptional

01 Nov 2024

Carlos

The location is the best

Business Self

10/10

Exceptional

31 Oct 2024

Natalie

Absolutely beautiful room!

Leisure Self

10/10

Exceptional

22 Oct 2024

Verified traveler

Massive construction project and people should have been advised. Terrible trick on the part of the hotel.

Leisure

4/10

Poor

08 Oct 2024

Michelle

The property is under complete construction. They mention refurbishment of their Dome. It is not just the Dome. The lobby bar, main restaurant and breakfast area are all set up in a temporary area. That being the hotel conference facilities. There is no direct elevator to the rooms. The entire exterior area is under construction as well. We had a beautiful renovated room but the staff outside the room were very loud. We had a service door by the headboard of our bed. They constantly slammed the door. We voiced our concerns after the first night. It continued the entire stay. This was not good for sleeping it happen at late as midnight and as early at 6 a.m. The last day there was loud banging above our head. Would not recommend staying till they complete their renovations! Not refurbishment as stated by the hotel.

Leisure Partner

10/10

Exceptional

30 Sep 2024

Carla

I loved the room set up. Lovely in every way. Bellman were fantastic as well as concierge, front desk, and room service. I stayed two nights and didn't want to leave. Super clean rooms with stunning tile floors and modern, sleek gold fixtures along with some traditional furniture. Light and bright with heavy blackout curtains. I loved how the modern light switches allowed a dusk/night vibe with just one tap of a button. Room service starts at 7am. Bed was very comfortable. I had no trouble sleeping. I liked the sitting area with love seat and chair and table for easily entertaining two other guests. Wine in bar was excellent and loved the crystal wine glasses. The room has everything, including lavendar scent for sleeping. I highly recommend staying at this hotel. I hope i get to visit Madrid again.

Leisure Friends

4/10

Poor

28 Sep 2024

david

Very expensive for a hotel under renovation. Most of public rooms were blocked off. Staff was unapologetic for the construction site atmosphere of the property. Not worth the price.

Partner

10/10

Exceptional

18 Sep 2024

Adrian

Everyone was so kind. Couldn't not have been more happy. I definitely will come back to this location when I'm in Madrid again

Leisure Friends

8/10

Excellent

15 Sep 2024

Mustafa

The property is under restoration. All main public spaces are closed off. Other than the room itself which was excellent the hotel experience was sub par.

8/10

Excellent

05 Sep 2024

Paula

The stay was pleasant but I had no idea the renovation was so extensive. Every thing in the hotel was gone a there was one makeshift restaurant and one makeshift bar. Disappointing but my room was superb.

Self

10/10

Exceptional

18 Aug 2024

Stanisa

Great hotel. A bit noisy due to construction

Leisure Family

10/10

Exceptional

13 Aug 2024

Jacqueline

Convenient safe friendly and great services.

Business_and_leisure

10/10

Exceptional

29 Jul 2024

Montserrat

Great stay

Loved my stay at Westin Palace, location is great, the recently renovated rooms are very comfortable. Will make this my preferred Hotel when visiting Madrid.

Friends_and_family Family

10/10

Exceptional

22 Jul 2024

Paul

Come to Madrid often and will make this my go to hotel going forward. Fantastic service and very nice location. Close but far enough away from craziness of madrid nightlife

Leisure Family

10/10

Exceptional

20 Jul 2024

Deyanira

Very good service, location, warm rooms, they just need to clean daily the room floors

6/10

Pleasant

13 Jul 2024

Dr. John M. Nelson

Very disappointing on our 3rd day. The room wasn’t cleaned until 18:15 after 2 calls to the front desk.

Partner

10/10

Exceptional

30 Jun 2024

Tanya

Excellent room, breakfast, service.

Business_and_leisure Family

8/10

Excellent

29 Jun 2024

Mura Cristina

Property is undergoing renovations. Our room was recently remodeled and looked great but the hallways and lobby are very antiquated. Certain portions of the hotel were also closed due to this reason. Buffet breakfast was included in our package and the spread was very good. Staff and service were also good.

Leisure Partner

6/10

Pleasant

23 Jun 2024

Ben Meirion

There were many things to like about this hotel but there were just too many things that were weak to give it more than three stars. What is to like: 1) location is great, 2) most of the staff had excellent service skills (for example there was a problem with our room when we checked in (lights in cupboards would not turn off) and they immediately moved us to a new room with an upgrade,3) beds are extremely comfortable, 4) quality of the refurbished rooms was very high. What did not work so well: 1) rooms facing the roads are can be noisy at night (bring ear plugs), 2) the hotel is under going major refurbishments, so it will be extremely noisy in the room during the day and there are teething problems in the new rooms too (note light issue above and TV worked but no channels after the first night, 3) some staff at breakfast do not speak English which resulted in my partner missing breakfast due to a tight check out time we needed to make our trip work. All in all it was fine, and I am pretty sure it will get better post refurbishment, but you do expect better given the price

Leisure Partner

10/10

Exceptional

20 Jun 2024

ENRIQUE

One of my allbtime greats. We stay in this hotel every time we come to Madrid, which is quite often. Never disappoints. Hreat staff, best location!

Leisure Family

6/10

Pleasant

19 Jun 2024

Bob

Lots of construction going on. The price isn’t worth it considering the daily heavy construction on all sides of the hotel. The famous dome ceiling in the lobby is closed for renovation.

Leisure Self

10/10

Exceptional

09 Jun 2024

Virginia

Loved the hotel.

Leisure Family

10/10

Exceptional

09 Jun 2024

Steven

Impressive, Grand with great service! We’ll be back.

Leisure Partner

10/10

Exceptional

02 Jun 2024

Juan

Deseo terminen pronto la remodelación.

8/10

Excellent

01 Jun 2024

Scott

The hotel is being remodeled. Despite what was said about the hours of construction, the workers started much earlier than announced and were very noisy. The gym is also very difficult to access and needs an update too. Otherwise loved the hotel and will return.

Leisure Friends

8/10

Excellent

31 May 2024

SOLI

The location of

10/10

Exceptional

28 May 2024

Teresa

The area around the outside of the hotel, and inside, were under construction, so there was some noise and construction debris on our floor, though the workers had it all cleaned up by the end of the day. The breakfast buffet was not the best I've had (dried out hashbrowns, potatoes chronically almost gone), though it was still very decent. The room was elegant and comfortable, and the staff super helpful, especially the concierges, who were very friendly and helpful and directed us to some excellent nearby restaurants.

Leisure Family

10/10

Exceptional

28 May 2024

Pamela

Customer service was professional and friendly. Beautiful dining area with a nice breakfast buffet and variety of menu options, including vegetarian. Rooms are newly done and beautiful - included thoughtful details such as lighting options to brighten or dim areas of the room. Great shower with the exception that because it was partially open, excess water was flowing to the outside and needed extra towels on the floor to absorb. Great stay.

Leisure Partner

8/10

Excellent

10 May 2024

Catalina

La primera vez que me alojé aqui el desayuno se me hizo excelente. Esta vez siento que no estaba ni cerca. Pero los cuartos estan recien remodelados, muy bonitos. El aire acondicionado es un poco complicado, si deberian informar como manejarlo a tus acomodo al llegar.

Partner

10/10

Exceptional

08 May 2024

Chitra

Lovely place

Leisure Partner

8/10

Excellent

30 Apr 2024

Enrique

Hotel location was not good for me and my wife. We feel better when staying at the Gran Vía area, where we need to walk less to access our sites of interest. Breakfast options could be better. Access to Hotel is limited during weekends, where many city official activities occurred. However, this Hotel is beautiful and very well operated.

Leisure Family

10/10

Exceptional

23 Apr 2024

Verified traveler

Excellent location, beautiful hotel well refurbished.

Partner

8/10

Excellent

03 Apr 2024

chetana

We enjoyed our stay.

8/10

Excellent

02 Apr 2024

Franklin

Loved the new rooms, excellent! Service, perfect. Coffee, poor (in comparison to the rest of Spain), Jamón Ibérico, was not, at best it might have been Serrano. Otherwise, beautiful property.

Leisure

10/10

Exceptional

26 Mar 2024

Angelica

We love the location. Wonderful breakfast!

Leisure Partner

8/10

Excellent

25 Mar 2024

Luis

very well located place

Business Self

10/10

Exceptional

24 Mar 2024

Denise

Beautiful and recently renovated historical property with outstanding service

Leisure Family_with_children

10/10

Exceptional

16 Feb 2024

Sonia

Historic and beautiful renovated hotel

8/10

Excellent

10 Feb 2024

jessica

Too much construction

The Westin Palace is a very good hotel...but construction taking place on the weekend is wrong.

Business

8/10

Excellent

05 Feb 2024

Robert

It was impossible for me to figure out how to use the phone in the room. I was disconnected three time trying to contact the hotel operator. I finally gave up! Also I had to ask for coffee cups to be brought to the room twice during my stay so I could use the in room coffee machine. The staff took the used cups and didn’t replace them.

Leisure

10/10

Exceptional

14 Dec 2023

Marta

Wonderful stay

Excellent location and wonderful service. It was my parent’s Golden wedding anniversary and they were extremely kind and attentive to them. Thank for making the stay special.

Friends_and_family Family

10/10

Exceptional

20 Nov 2023

Eva

Very centrally located. Beautiful room with first rate service. Taxi right around the corner. Comfortable throughout. The only disappointment was that they didn’t provide Bonvoy points.

Leisure Partner

10/10

Exceptional

18 Nov 2023

OSCAR

Great property outside of the busy center. The shuttle service is very convenient.

Leisure Family

8/10

Excellent

17 Nov 2023

BEATRIZ

CUIDADO! Calle siempre cerrada

El hotel es maravilloso pero lo que antes era una ventaja se ha convertido en algo negativo y me duele decirlo, la ubicación. Siempre cierran las calles porque la gente de madrid sale a manifestarse, a protestar, a correr en un marathon a lo que sea, el caso es que cierran la calle y no llegan los taxis. La gente de servicio de afuera de mal humor te tratan en tono de enfado y la policía que cierra las calles te trata peor. Una lástima porque en verdad amaba este hotel, pero así es imposible disfrutar la estancia.

Friends_and_family Family

10/10

Exceptional

01 Nov 2023

Peter

One the the BEST hotels in the world!!

To paraphrase the old Rodney Dangerfield joke; when you look up a 5 star hotel in the dictionary you get a picture of the Westin Palace. This is the very definition of 5 stars, it is perfection brought to life. Our second stay here, and we were thrilled to be back. Gorgeous rooms, amazing location (10 minute walk to the Prado), the GOLD standard of breakfast buffets. Fantastic concierge service, always helpful finding great dinner reservations OR dine under the rotunda at the hotel restaurant, which is wonderful

Partner

10/10

Exceptional

18 Oct 2023

Greg

The Hotel is in a great location. Walkable area. Hotel staff is friendly. The hotel
Restaurant is wonderful. We were very
Comfortable. Would definitely return.

Partner

10/10

Exceptional

27 Sep 2023

Aida

Perfect location!!! Walkable distance to a lot. Property is under construction but it’s not being felt where you’re being placed. Very friendly staff nice breakfast! We really enjoyed our stay

Leisure Partner

10/10

Exceptional

07 Sep 2023

Sergio

Excelente service and very beautifull propertu

Leisure Family

8/10

Excellent

11 Aug 2023

Nina

Very nice property. Almost resembled a castle. Older but nice. I was disappointed in the no turn down service. I needed more towels for my evening shower and no one came.to thenroom

Leisure Partner

8/10

Excellent

01 Aug 2023

Malcolm

Lovely property, substandard service.

10/10

Exceptional

19 Jul 2023

Clarita

The friendly staff

10/10

Exceptional

17 Jul 2023

Louis

Even under construction this hotel manage to deliver 5 star service. Accommodating in every way. Finally a gym that is actually a gym within a hotel. Good job on putting the gym together.

Leisure Self

10/10

Exceptional

13 Jul 2023

Juan

Nice property. Well located. Amazing staff. Great breakfast

8/10

Excellent

09 Jul 2023

Robert

Great place to stay

10/10