Name: Axel Hotel Madrid - Adults Only
Address: Atocha, 49, Madrid, 28012, ES

Axel Hotel Madrid - Adults Only

Madrid · Spain

100 reviews shown

10/10

Exceptional

30 Jul 2026

Rafael

Staff are amazing

10/10

Exceptional

29 Jul 2026

Michael

This is a fantastic hotel.

From the second we stepped inside, we were met by happy, friendly staff. The check-in process was quick and painless, and everything we needed to know was explained in full.

The corridors are a little dark, but the motion-sensor lighting kicks in as you walk along, so you can always see where you're going.

The rooms are quirky and neon, and we loved them. The air con worked brilliantly—there were perhaps a few too many controls (a simpler setup would be ideal), but we sussed it out after a few attempts.

The rooftop bar, pool, and sun terrace are really well laid out, with plenty of parasols to escape the heat. The bar staff were so friendly; after just one day, they already remembered our names and usual drinks. Great selection of drinks, too. Food is catered by an external company, making ordering effortless—no cash or cards needed at the time, as it’s simply billed to your room. The meals we had were excellent, though we only ate up there twice.

My one complaint about the rooftop area is the music. The outdoor speaker is far from a decent Sonos system and desperately needs an upgrade; it buzzed and vibrated when turned up. The music selection was also a bit questionable. They could really do with crafting a proper rooftop chill vibe that builds as the atmosphere picks up throughout the day.

Breakfast was outstanding, with a huge variety and genuinely great coffee.

Overall, everything just worked. Wonderful stay and I’d definitely go again.

10/10

Exceptional

29 Jul 2026

Pennie

One of a kind lodging in the heart of Madrid.

10/10

Exceptional

26 Jul 2026

William

Amazing stay.

8/10

Excellent

24 Jul 2026

Ross

The hotel overall is very good. Rooms are funky and very cool design. They're small but fine fpr 1/2 people. Beds were not comfortable, could feel the springs cokibg through the mattress so I woke up with sore hips, shoulders and knees. Hot water took a while to get hot and the water pressure in the sink was really weak in room 302

10/10

Exceptional

17 Jul 2026

Brian

Loved the property!

10/10

Exceptional

16 Jul 2026

Cory

Big clean comfortable room, air conditioning was perfect, amazing rooftop pool , great location. Staff were friendly too

Partner

10/10

Exceptional

13 Jul 2026

Martin

10/10

Exceptional

11 Jul 2026

Scott

The king suite was truly beautiful. The pool was lovely and the staff gave us an excellent restaurant recommendation. 10/10.

Friends_and_family Friends

10/10

Exceptional

11 Jul 2026

Penny

Really lovely hotel, funky and cozy rooms, lovely pool area and bar for chilling out in the sun. Everyone was very friendly and helpful. Well definitely stay again!

Friends

10/10

Exceptional

06 Jul 2026

Susan

Booked by accident, but a happy accident. I’m a teacher and when it said “adults only”, I read “no kids - yay!”. Read a couple of reviews and saw that it was still excellent and very inclusive of everyone which sold me. Loved everything - especially the delicious foyer lollies. It was also more or less gay Christmas in Madrid that weekend (which I also didn’t know) so a very happy vibe. Great location. Staff very fluent in English if needed. The room was the most spacious and spotless I’ve been in throughout France and Spain so far this trip. And very cute decor.

Self

10/10

Exceptional

01 Jul 2026

Maria

Esta bien ubicado .me gusto mucjo el desayuno

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Carlos

Pool was lit

6/10

Pleasant

01 Jul 2026

Jose

The rooftop has great potential, but my experience was disappointing. The bartenders could have been much friendlier and more welcoming, as their customer service left a lot to be desired. The music volume and song selection were also underwhelming and didn’t create the atmosphere I was expecting. With better customer service and a more engaging music experience, this rooftop could be much more enjoyable.

8/10

Excellent

16 Jun 2026

Muhammad

Compared to our stay at Axel in Barcelona this location was somewhat of a let down. Overall clean and well maintained. However the rooms were dark and the layout/vibe was more \"emo teenager\" than hip/queer. The breakfast also had less offering compared to our stay at the Axel in Barcelona.

Partner

10/10

Exceptional

02 Jun 2026

Angel

Great place great location

Partner

8/10

Excellent

31 May 2026

JANESSY

The room was great, in a good location in Madrid! Would definitely stay there again!

Partner

10/10

Exceptional

24 May 2026

Bryce

Clean room, great mirror, nice vibes. Pool is a little small but overall great location.

Self

8/10

Excellent

23 May 2026

Wilfredo

Convenient, Walking distance to some tourist attractions and shopping. Room is clean, the gym is ok but not a lot of equipment. The rooftop bar and pool is nice. The only complain is my bathroom sink is right infront of the window and have no curtains whatsoever to prevent other guest from seeing me use it.

Self

10/10

Exceptional

23 May 2026

Maurice

Great location. The rooms were spacious and well kept. The breakfast was immaculate with a special shout out to the fresh warm bread(we could not get enough of it). We enjoyed staying there and plan to return soon.

Partner

8/10

Excellent

19 May 2026

Kenneth

The buffet breakfast was great and the staff were fabulous; however the room could use a little \"refreshing renovation\". There was an electrical plug hanging out of the bathroom wall and the showers are designed very poorly, allowing lots of water to flow out onto the floor. The gym was super basic and virtually unusable for any free weight usage. These hotels are definitely \"hetero-friendly\" now - very few in the gay community here anymore.

Partner

8/10

Excellent

12 May 2026

Raul

Great location, amazing staff. Beds were uncomfortable and the wooden floors didn’t help those unsteady bed frames. Decoration in the rooms is nice, just feels like it needs a lot of maintenance. Access to the hotel after hours might be difficult, for anyone that may have need of late access. Also, all rooms facing the middle of the building were very easy to see across and inside others rooms.

Self

10/10

Exceptional

08 May 2026

Gregory

Nice room. Amenities nice. Bar and pool nice

Self

10/10

Exceptional

07 May 2026

Matthew

Axel never disappoints. Love their retro rooms and rooftop.

Self

4/10

Poor

28 Apr 2026

Yitzchok

Friends

10/10

Exceptional

28 Apr 2026

Chabeli

Everything was beyond expectations!

Friends

8/10

Excellent

27 Apr 2026

Alireza

cleaner floors better air conditioning

Partner

10/10

Exceptional

16 Apr 2026

Malcolm

The room was very clean and comfortable

Self

6/10

Pleasant

08 Apr 2026

Karin

Coffee in room was absolutely awful! The worst I’ve ever experienced. However, the room was large and bed comfortable. Desk was attentive and amenities good. Place looks like it needs an upgrade, but the price was appropriate for what was offered!
Breakfast was too expensive for our needs. Didn’t use it so can’t comment on it.

Partner

6/10

Pleasant

08 Apr 2026

Sam

Everything was perfect, the room, the staff and the location. The only issue was that they were refurbishing the pool so we weren’t able to use it.

Friends

8/10

Excellent

24 Mar 2026

sharon

Room very warm, even with window open or air con on.

Partner

6/10

Pleasant

16 Mar 2026

Iseult

Great location. Gym was limt

6/10

Pleasant

15 Mar 2026

PATRICK

There is NO spa. The gym is minimal. A good middle class hotel.

Self

2/10

Poor

14 Mar 2026

Lee

Poor experience, uncaring staff

Partner

6/10

Pleasant

05 Mar 2026

PATRICK

Middle Class hotel. The gym is not acceptable. There is no Spa only massage services

Self

10/10

Exceptional

28 Feb 2026

ERIC

Very nice, comfortable place and close to a lot of Madrid metro sights

10/10

Exceptional

22 Feb 2026

Sarah B Colby

Really enjoyed our stay. I worried that as a middle aged straight couple we would be out of place but we were made to feel comfortable everywhere from check in, at breakfast and in the bar.
The hotel is within an easy walk of all the tourist sites and museums and there were loads of restaurants to choose from each evening.

Partner

8/10

Excellent

18 Feb 2026

Mia Jane

The location is great! Lively and about 15 minutes from Gran Via. Great place for a city break to Madrid!

Partner

10/10

Exceptional

09 Feb 2026

Stephen

Great location with a friendly staff.

Friends_and_family Friends

10/10

Exceptional

11 Jan 2026

Laetitia

Great location
Unique room

Partner

10/10

Exceptional

10 Jan 2026

Camilo

All great

10/10

Exceptional

31 Dec 2025

Stephanie

A fabulous and convenient hotel for colouring downtown Madrid.

Leisure Partner

10/10

Exceptional

29 Dec 2025

Edward

Everything was perfect

8/10

Excellent

23 Dec 2025

Charanjit

Great location and very friendly staff. Rooms are slightly dated and are in a need of upgrade. Some minor issues during the stay but overall satisfactory.

Leisure Partner

10/10

Exceptional

13 Dec 2025

salman khalid

Clean room and amazingly helpful staff

Leisure Self

8/10

Excellent

10 Dec 2025

Luke

Staff was friendly, room appeared clean, but the shower had a weird smell in it. Not sure if that was from previous activities taking place in there, but it was what it was. Overall, I was pleased.

Leisure Self

10/10

Exceptional

03 Dec 2025

George

Easy check in. Nice room. Wish we could have stayed longer. Good vibe.

10/10

Exceptional

26 Nov 2025

Alan

Best and affordable hotel in Madrid
I loved it and coming back

Leisure Partner

10/10

Exceptional

20 Nov 2025

Cory

Staff was very accommodating. Granted early Checkin . I had just arrived overnight from canada so it was much appreciated

10/10

Exceptional

18 Nov 2025

Joel

Great stay

10/10

Exceptional

18 Nov 2025

Doyle

The front desk staff was extremely friendly & helpful and the room was very clean.

Partner

10/10

Exceptional

14 Nov 2025

Morten Holm

Amazing room this time

10/10

Exceptional

13 Nov 2025

Larry

Alternative hotel welcoming LGBTQ+ guests and as they also state in signage, heterofriendly. Rooms just a bit dark, at least mine. Perhaps the rooms facing outward can be brighter but on the inner open courtyard ring the light was minimal even on a very sunny day. But aside from that, great room, great shower, good amenities like bar and room service. No water in the room except mini-bar - I think every hotel should provide this as a standard. Or do that thing where you can fill your own glass jug in the lobby and bring to the room. Anyway, the bar was great fun with good banter albeit not large space. Would stay here again.

Leisure Self

10/10

Exceptional

12 Nov 2025

Hannah

The room was comfy and clean, well-appointed and centrally located so that it seemed just about everything was a 6-10 minute walk. The staff was friendly and easily conversed with me in English. Even if I slept til noon and didn't leave my room until 14:00, it was cleaned on my return each day, and none of my things went missing. Highly recommended!

10/10

Exceptional

11 Nov 2025

Alain

Location

Leisure Partner

8/10

Excellent

07 Nov 2025

Soumya

Great, friendly staff. Lovely rooftop bar. Room was good albeit very small. Fantastic location.

Business_and_leisure Self

6/10

Pleasant

31 Oct 2025

Arman

10/10

Exceptional

18 Oct 2025

Nicholas

My partner and I loved our stay at Axel Madrid. We were in room 006, was so spacious and well designed. The staff was friendly and helpful. The rooftop was great and fun, with spectacular sunset views. Great location. Gym a little small. Friendly clientele, and welcoming safe space.

Leisure Partner

6/10

Pleasant

15 Oct 2025

Kali

It was a nice area hotel, great staff my only problem was the Room size in the layout for the price.

There is many boutique hotels are around the area that are much better for the price.

10/10

Exceptional

08 Oct 2025

Dale

Convenient, staff were very helpful with dining and transportation suggestions.

Leisure Family

6/10

Pleasant

04 Oct 2025

Courtney

Clean and lovely

Friends_and_family Friends

10/10

Exceptional

02 Oct 2025

Pedro

Friendly staff, great location

Leisure Partner

10/10

Exceptional

30 Sep 2025

David

The breakfast was extremely enjoyable, along with the service from its staff. Laundry service was quick and easy. The food catering/room service was also delicious with plenty of options. The location of the hotel is ideal for tourist attractions. Unfortunately, I couldn’t mirror my iPhone apps like YouTube, to the Samsung format. Otherwise, great place to stay while in Madrid.

Leisure Self

6/10

Pleasant

24 Sep 2025

Teresa

Room cleaning was poor, day 1 found dirty towel, day 2 found 2 socks behind curtain.
No privacy in room as full length window had no curtain, suggest frosted glass on window.

Leisure Partner

8/10

Excellent

23 Sep 2025

William

Great location. Needs a refresh.

The hotel needs an update and some fresh paint. It’s a great location and the rooftop bar and pool were very nice. Staff was nice. Close to museums as well as all other parts. I didn’t even use the subway once.

Self

8/10

Excellent

04 Sep 2025

Felicia

Good location

8/10

Excellent

01 Sep 2025

timothy

Average hotel rooms that could use a make over

Leisure Friends

10/10

Exceptional

01 Sep 2025

Salem

Great spot

Leisure Partner

4/10

Poor

26 Aug 2025

Roderick

Let me start by saying that the staff were wonderful and that the company does read the reviews which I applaud.
The problem, for me anyway, was the hotel design itself. The corridors were very dark, gloomy and bare. This gloomy atmosphere continues with the room. The room is effectively a bathroom with a bed in it. The shower, sink and toilet are all in from of the bed.
I don’t mind seeing / hearing my significant other shower or wash their hands but seeing, hearing and smelling someone use the bathroom is not something I like.
The rooftop has a bar and quite a large pool along with a rooftop view.
Many restaurants and bars in the area.
Once again the staff and management were great.

Leisure Partner

6/10

Pleasant

21 Aug 2025

Alejandro

recently stayed at Axel Hotel Madrid, and overall, it was a mixed experience. The hotel is definitely showing its age. The carpet in my room was stained, there were cracks on the walls, and the beds were very hard, which made it uncomfortable to sleep. On top of that, the room’s telephone wasn’t working, which was frustrating.

On the positive side, the staff was absolutely wonderful. Everyone I interacted with was super friendly, welcoming, and helpful. The hotel itself is kept very clean and has a pleasant fragrance throughout, which made common areas and hallways feel fresh and well-maintained.

In short, the service and cleanliness were great, but the rooms need some updating and more attention to comfort

Leisure Family

10/10

Exceptional

14 Aug 2025

Imanol

Una experiencia muy agradable

No es nuestra primera vez en este hotel y nuestra experiencia siempre es muy agradable. Celebrabamos nuestro 9 aniversario en el hotel.
Para nuestra sorpresa el equipo de Axel Madrid nos dejo una nota felicitandonos nuestro aniversario, además unos chocolates y una botella de champan.
Son estos pequeños gestos los que marcan la diferencia.
Lo único que resaltaría es que hacía calor en la habitación y el colchón esta vez nos resultó un poco incómodo se nos clavavan los hierros dle colchón pero no quisimos molestar a recepción, por lo que no les dijimos nada.

Partner

10/10

Exceptional

09 Aug 2025

Brad

Great hotel in the center of Madrid. Walking distance to many restaurants and attractions. Hotel staff are amazing and were very helpful. The room are designed very nicely, everything is brand new. I loved the pool on the roof with the nice bar. I definitely recommend Axel Hotel for your stay.

Business_and_leisure Self

10/10

Exceptional

20 Jul 2025

Luis

Great place to stay close to everything. We loved the space and staff that made our stay very pleasant.

6/10

Pleasant

25 Jun 2025

faisal

The location near the city centre is a plus. The hotel itself is very basic in its services .

Leisure Self

4/10

Poor

20 Jun 2025

Alfredo

We arrived and the

8/10

Excellent

19 Jun 2025

Elizabeth

I stayed for one day between international flights and didn’t take much advantage of anything this property had to offer, but it seems like it would be an appealing option for couples looking for something romantic and a little exotic.

Self

10/10

Exceptional

17 Jun 2025

Bruce

Incredible

Partner

6/10

Pleasant

15 Jun 2025

Alexandria

The staff were absolutely fantastic but the rooms were pretty disappointing - light bulbs not working and cleanliness definitely not up to scratch

Partner

10/10

Exceptional

09 Jun 2025

Italia

Staff super gentile. Cibo ottimo. Posizione eccellente.

Leisure Partner

8/10

Excellent

31 May 2025

Verified traveler

I left on a Saturday and I had an early flight so I was not able to have my breakfast that I pre-paid for. Also. I wanted to order sandwich at the sky bar but it would have taken an hour to get. There were events at the hotel but guest were not notified in advance.

Leisure Self

8/10

Excellent

30 May 2025

Hugo

Excellent location rightion the heat of Atocha

Leisure Partner

10/10

Exceptional

29 May 2025

Greg

Really enjoyed the hotel. Upscale without being over the top. Well priced. Friendly, helpful staff. Had one of the beat breakfasts of my Spanish stay there. Massage by David was top notch. Room is nice and comfortable but its a bit dark. Rooftop and pool we re terrific. Apparentky the hetero set has definitely gotten the memo, but hope it doesnt dominate the vibe. Regardless, i recommend.

Business_and_leisure Self

10/10

Exceptional

28 May 2025

John

Place was conveniently located, friendly and helpful staff and the rooms were very well kept

10/10

Exceptional

24 May 2025

Kevin

Great experience!
Maybe get an espresso machine for breakfast convenience.

Leisure Self

10/10

Exceptional

22 May 2025

Alfredo

En pocas palabras es ungular que te produce deseos de volver.

8/10

Excellent

20 May 2025

Daniel

The hotel had a nice rooftop bar and while I only went during the day, it seemed like a welcoming place to socialize. The room was very large and had a fun style. Unfortunately, it felt very cold and wasn’t well lit, some of the lights also flickered. The area was great, a quick walk to everything and breakfast was also really good, although the seating area for breakfast felt a bit small

Leisure Partner

10/10

Exceptional

19 May 2025

Brian

The entire staff from General Manager, Frint desk staff and servers were very professional, personable, and polite.
Great room and great vibes on teh rooftop.
Would definitely stay there again!

Leisure Self

2/10

Poor

17 May 2025

Alicia

Bed sheets were stained and dirty, as well as the only chair in the room. The AC was not working properly and the room was hot and stuffy.

Leisure Friends

10/10

Exceptional

14 May 2025

Ben

Exceptionally friendly staff, very relaxed atmosphere.

Leisure Partner

6/10

Pleasant

13 May 2025

Pam

Not enough lighting, room was a little dark. No English tv channels. Daniel at front desk was super friendly and helpful :)

Leisure Partner

10/10

Exceptional

07 May 2025

Rafael

Front desk was amazing, they were super helpful, they went really out of their way to help me with an issue I had (nothing to do with the hotel). Supper appreciated!! Thanks!

Business Self

10/10

Exceptional

28 Apr 2025

William

Lovely Gay friendly hotel!

Service & staff very accommodating. Clean hotel. Great breakfast!

10/10

Exceptional

28 Apr 2025

Kelvia

Convenient for a couple of nights.
Far away from center

10/10

Exceptional

26 Apr 2025

Christopher

Gorgeous rooms

6/10

Pleasant

24 Apr 2025

Valerie

50/50

Front desk help was amazing. Provided great information and was very friendly.
The bartender not so much. We had to wait quite a while for him to wait on us. He wasn’t very friendly actually seemed kind of annoyed. He spilled my glass of champagne and if it wasn’t for another customer saying that he spilled it, I think he would’ve blamed me.
The room was fine but since it seemed to be geared towards a couples fun night it was awkward for my daughter and I. The shower was exposed to the room. Zero privacy.
Breakfast was good. I don’t think it was worth the price since we had stayed in Madrid at another hotel a few blocks closer to Plaza Sol and it was much less and just as nice.

Friends_and_family Family

10/10

Exceptional

22 Apr 2025

Leonardo

Very good stay. I booked a basic room that came with one bed and I asked if I could have two beds and they were very nice and accommodating. The mattresses were a bit hard but overall a great stay!

Leisure Friends

8/10

Excellent

19 Apr 2025

Friendly staff and great amenities. Great complimentary toiletries. Fair price. The mirrors in the rooms are great. The only downside is the lace curtains separating the bathroom area from the bedroom but that is a very minor issue.

10/10

Exceptional

18 Apr 2025

Ana Maria

Loved Alex hotel!

We had a very nice stay in the hotel! Hotel staff are very friendly and corteous!

Friends_and_family Family

10/10

Exceptional

13 Apr 2025

Daniel Medeiros

Simplesmente excelente!