Name: Hotel Coolrooms Atocha
Address: Calle De Atocha 34, Madrid, 28012, ES

10/10

Exceptional

20 Jul 2026

Paola

The hotel is very beautiful and in a great location. We had a suite right by the pool and it was very lovely. The suite was spacious and had great amenities. The pool was serene and the loungers were very comfortable. The staff were so attentive and helpful. I will definitely go back.

Family

10/10

Exceptional

19 Jul 2026

Peter

Beautiful boutique hotel set in a grand old home, well located close to restaurants, shopping, tourist attractions, art galleries and parks. Our room was beautifully decorated, the staff were superb and the restaurant was excellent. Highly recommend this place - we will definitely be back.

Friends_and_family Family

8/10

Excellent

17 Jul 2026

Ronald

This is a beautiful hotel with cool aesthetics and really great, large rooms. Our bathroom was very impressive. We have stayed at other hotels that have Michelin keys and it was surprising that this hotel has one. I think it must have been based on the aesthetics, because they aren’t doing anything beyond the aesthetics to make them distinctive. Nice hotel though.

Partner

10/10

Exceptional

16 Jul 2026

David

A beautiful concept, executed wonderfully.

Partner

10/10

Exceptional

11 Jul 2026

Norelle

The location and rooms were amazing and the service was outstanding. Alvaro level of service was exceptional - we were so impressed!

Friends

10/10

Exceptional

09 Jul 2026

Mahsa

Great location and a very pleasant experience. Rooms are spacious and clean. Food and drinks are great. Overall, had a wonderful experience and will consider going back.

Family_with_children

10/10

Exceptional

06 Jul 2026

Kelly

We loved this unique property. Our room was clean and very spacious. We had a lovely welcome gift. The maid service was lovely.
The pool was a fantastic treat after long days walking in the heat.

Partner

10/10

Exceptional

03 Jul 2026

Gabrielle

Immaculate property with very attentive staff. Incredible location. The rooms are massive and spotlessly clean. Truly one of the nicest hotel rooms I’ve ever stayed in. The beds are so comfortable and the rooms feel so luxurious. The bathrooms are gorgeous. The breakfast is wonderful. This is a 5 star property. I can’t say enough good things about it and we will certainly be back. We immensely enjoyed our stay!

Partner

10/10

Exceptional

28 Jun 2026

Andrew

This is the BEST hotel in Madrid!!!

10/10

Exceptional

23 Jun 2026

Jose

Beautiful hotel. Our room was gorgeous and baby friendly. The hotel’s style is phenomenal and the staff incredibly friendly. It was so nice to have the restaurant in the hotel and the food including breakfast was delicious. 10/10

Family_with_children

8/10

Excellent

22 Jun 2026

Anne

Clean, comfortable, and convenient.

Self

8/10

Excellent

14 Jun 2026

Brian

A really \"cool\" boutique small hotel in a convenient location although the immediate surrounding neighborhood is a little rough around the edges. Staff at the hotel were very helpful and polite. We stayed in a 2 BR suite which was really one of the nicer rooms I have stayed in however we were disappointed at the lack of turndown service, water/towel replenishment etc for the price we paid. The hotel is not far from being a 5 star establishment but needs to improve their service to get there.

Partner

10/10

Exceptional

30 May 2026

Asif

Get the suite. Stunning.

Partner

10/10

Exceptional

27 May 2026

Nevin

Last night stay in Madrid and it was FANTASTIC!!! The staff was over-the-top helpful and kind; the room was immaculate and well pointed and the location was spot on! It will be our home away from home when we're back in Spain! ALWAYS!!

Family

10/10

Exceptional

24 May 2026

Kristin

Everything about this property and the staff were above and beyond our expectation. The management upgraded our room and even sent us a bottle of champagne in honor of our anniversary. Wish we could have stayed longer!

Partner

10/10

Exceptional

21 May 2026

Rosemary

This is a beautifully Mai rained property in the heart of Madrid. The staff were very accommodating and helpful. Our double double room was spacious and well appointed and the bathroom was huge. Also a quiet property within walking distance to everything on our list.

Friends

10/10

Exceptional

20 May 2026

Amy

You're going to love where we're staying. The hotel sits right in the heart of everything, and I mean everything. Shopping, tapas bars, restaurants, a tablao, and the train station are all just a short walk away. No taxis, no stress, just step outside, and the city is yours to explore.

The hotel itself is spotless, and the staff is genuinely warm and welcoming. You're in good hands.

Partner

10/10

Exceptional

11 May 2026

JANE

This is the second time we have stayed at Coolrooms - beautiful hotel in a great location - cannot wait to come back again

Partner

10/10

Exceptional

04 May 2026

Kevin

Stunning. I was originally staying at the Four Seasons and decided to switch to Palacio Atocha. I couldn’t have been more pleased with the personal attention and lovely room (highly recommend the junior suite!)

Family

8/10

Excellent

02 May 2026

Pablo Guillermo

Beautiful decorated rooms. Second time I stay at the hotel. Fresh food and high end amenities.

Partner

10/10

Exceptional

30 Apr 2026

Brian

This hotel is a gem. Perfect central location with a welcoming and friendly staff. The rooms had all of the amenities we could possibly need. We had a wonderful experience and would highly recommend this hotel.

Friends_and_family Family

10/10

Exceptional

24 Apr 2026

Kristine

This property is a gem in the heart of Madrid. We were so impressed with our stay and the service was definitely 5 star! From the rooms, amenities, food, decor, and small touches, everything was perfect!
Thank you for an amazing week in Madrid!

Family

10/10

Exceptional

21 Apr 2026

Louis

They literally are cool rooms. Huge ceilings. Brass faucets and hardware. Huge double shower. Felt like a Palace. Close to train station. Would definitely stay here again.

Partner

10/10

Exceptional

19 Apr 2026

Jose Roberto

Habitación amplia y hermoso y la atencion 5 estrellas, muy atentos con los deta

10/10

Exceptional

13 Apr 2026

Zahira

Great hotel!

10/10

Exceptional

13 Apr 2026

Vladimir

The property is exceptionally well located and the rooms and common areas are very well kept. Staff is super friendly. Definitely coming back here in my next trip to Madrid

Partner

10/10

Exceptional

09 Apr 2026

Michael

Great location between the Prado Museum and Plaza Mayor

10/10

Exceptional

06 Apr 2026

Jack

We stayed in the hot tub room - expensive, but 100% worth it. Interior and exterior spaces (with hot tub) were just wonderful. Great location. Great service. 100% worth it. The only concern was that the manager tried to get us to pay again for our son - we had already paid for an extra guest through Expedia and he tried to get us to pay again. I had to show the Expedia receipt (lucky I had it). This part was disappointing and a let-down from an otherwise impeccable experience.

10/10

Exceptional

03 Apr 2026

Kelsey

Great location in Madrid, very close to areas we wanted to see

Partner

10/10

Exceptional

31 Mar 2026

david

Absolutely outstanding, will be back!

Family_with_children

8/10

Excellent

26 Mar 2026

james

the restaurant was substandard relative the the high price

Partner

10/10

Exceptional

20 Mar 2026

Vladimir

This is such a beautiful hotel, prime location, extraordinary staff and overall we had an exquisite experience. We arrived early and were able to check-in immediately. The food was excellent and the breakfast was the best we had in hotels. Highly recommended, and without any doubt, this will be our first choice again when we return to Madrid.

10/10

Exceptional

19 Mar 2026

Geoff

Great staff in all respects. Good was very good. Our room was wonderful other than the fan sounding like an airplane was landing, they are fixing it. A quiet room overlooking the inner court yard, quiet and lovely. Will definitely plan on staying there again when in Madrid.

Friends_and_family Family

10/10

Exceptional

12 Mar 2026

Elsa

Excellent hotel near amazing restaurants! Beautiful rooms and excellent service. The breakfast is a must do!

Friends_and_family Family

8/10

Excellent

08 Mar 2026

Joann

Great location for visiting the major museums and El Rastro, and lots of dining options plus the beautiful parks and botanic garden. Not too far from the train station. Friendly and helpful staff. Great breakfast and nightly turn down service with fresh water and chocolates and on occasion a fruit platter. Also a bottle of cava!! The room and bathroom were beautiful and large. The lobby area was under renovation so there was not really a place to hang out. The temperature in the room could not be adjusted so we were uncomfortable as we were too warm. We were able to open the windows to let in cool air BUT there was a constant loud motor/ generator noise which made it impossible to keep the windows open. So we were not able to sleep or relax very well in our room.

Partner

10/10

Exceptional

28 Jan 2026

oka

Superb accommodation and excellent service

Business Self

10/10

Exceptional

22 Jan 2026

Nicole

I had a wonderful experience at the Palacio De Atocha. I look forward to returning!!

10/10

Exceptional

22 Jan 2026

Nicole

I had an absolutely lovely stay at Cool Rooms Palacio De Atocha. The staff was friendly and wonderful! Diego, Luis, Domingo & Paula were so very helpful! My room was luxurious and I will definitely stay again. They offered many extras and my breakfast was delicious!! Beautiful courtyards, conveniently located it was a wonderful experience!! I felt very pampered and taken care of!!

Leisure Family

10/10

Exceptional

18 Jan 2026

HEELAN

The room was gorgeous! The staff are very kind, welcoming, and go beyond every step of the way. This hotel is the best hotel that I ever stayed at so far. The room conditions and cleaning were very well done with detail.

Leisure Family

10/10

Exceptional

15 Jan 2026

Chris

The staff were fabulous. So accommodating and helpful. The rooms at some of the nicest we have stayed at. We have been back twice since our first visit.

Leisure

10/10

Exceptional

11 Jan 2026

Enrica

Beautiful hotel and rooms, great and friendly staff!

Friends_and_family Family

10/10

Exceptional

06 Jan 2026

Claudia

Excellent hotel, great location, walking distance to all the great attractions, in great neighborhood with lots of local restaurants and shops. Hotel rooms are big and wonderful, the service is amazing. Highly recommend it.

Leisure Family

10/10

Exceptional

18 Dec 2025

Fang

Everything is perfect, including location, room cleanliness, room amenity, breakfast food variety, staff service and VIP access food and beverage.

10/10

Exceptional

08 Dec 2025

naleesa

Superb everrrything. Such a gorgeous room/hotel friendly staff. Worth every penny felt so pampered the whole time. So pleased with our stay.

10/10

Exceptional

25 Nov 2025

Ryan

Excellent room and staff.

Leisure Partner

10/10

Exceptional

19 Nov 2025

Toni

This is the best hotel I've ever stayed in! I absolutely had the very best experience and cannot recommend it highly enough.

Leisure Friends

10/10

Exceptional

18 Nov 2025

janet

Wonderful in every way!

Leisure Family

10/10

Exceptional

10 Nov 2025

Pauline

M

10/10

Exceptional

10 Nov 2025

Cornelis

Room was large and beautiful! Service was fabulous and location was very central. Loved our stay

Leisure Family

10/10

Exceptional

09 Nov 2025

Hormazd

The most spectacular Suite, in an excellent location with the attention to detail kind of service. Cannot recommend this hotel enough.

Business_and_leisure Partner

10/10

Exceptional

27 Oct 2025

Ofer

A great stay!

We got a beautiful suite, everything spotless clean and top notch

A huge beautiful bathroom, great amenities

Thank you guys

Business_and_leisure Family

10/10

Exceptional

22 Oct 2025

Rebecca

Junior suite was excellent, spacious, and super quiet at night, despite being on the mezzanine level above the restaurant. Aircon was excellent and silent, just what as needed when it was 20-25 degrees C outside for most of the day. Bed was large and comfortable and bathroom was very good. Our only complaints about the room are very minor, the usb and usb c ports beside both sides of the bed didnt work so we had to unplug the speaker to plug in our own charger (we have extra long cables so this wasnt an issue for us) and the light switches took some getting used to, only one master switch by the door would turn off the lamps in the seating area so we had to use the master switch by the door to turn off everything, use our phone torch to find the next set of switches at night and then turn on the bedroom lamps as the switches by the bed couldnt control the seating area lamps.

Staff were so nice; reception, restaurant and night porter/concierge were all very friendly and helpful.

We had a light dinner one night and the food was excellent and staff super helpful, carefully explaining allergen information when the chefs complimentary dish was delivered.

Partner

10/10

Exceptional

15 Oct 2025

Natasha

Fabulous hotel! Staff was a ways friendly and helpful. Some of the best food in Madrid! I found definitely return.

Friends_and_family Family

10/10

Exceptional

14 Oct 2025

Theresa

Exceptional.

10/10

Exceptional

07 Oct 2025

Sally

suite was big and vey well laid out with all that we needed

Leisure Partner

10/10

Exceptional

22 Sep 2025

Verified traveler

Service was above and beyond. We only stayed 2 nights but wish we could have have stayed longer. I would highly recommend this hotel. The rooms were beautiful. Very clean the showers were great and the beds were comfortable. Breakfast was also outstanding.

Leisure Friends

10/10

Exceptional

22 Sep 2025

Eti

Wonderful stay with a very large room, unbelievably comfortable bed and large/double shower bathroom.

Staff was friendly and helpful and the room cleaned twice a day (spotless).

Would definitely stay here again the next time we are in Madrid

Leisure Partner

10/10

Exceptional

14 Sep 2025

Bonnie

Absolutely incredible boutique style hotel. Staff was accommodating, friendly, genuine and so very helpful. Would give it 10 stars if we could! Location was fantastic, walkable to all the major sites of Madrid.

Leisure Friends

10/10

Exceptional

12 Sep 2025

Brian

Highly Recommend

Outstanding hotel with great location and super helpful and responsive staff. Would stay again without hesitation. Emailed us before check in and assisted with dinner reservations and transfers. A++

Partner

10/10

Exceptional

10 Sep 2025

Doris

The rooms were beautiful and clean. The staff was always pleasant and helpful. Thank you! If back in Madrid I would love to stay at this location again and would recommend this to friends.

Leisure Partner

10/10

Exceptional

05 Sep 2025

Guanghong

Really nice hotel with large room and huge bath room. Super comfortable bed.

Leisure Partner

10/10

Exceptional

30 Aug 2025

Michael

Great place

Leisure

10/10

Exceptional

11 Aug 2025

Lucy

Great service

Leisure Family

10/10

Exceptional

21 Jul 2025

Julian

A firm favourite when staying in Madrid. Great room size and decor. Great staff.

Leisure Self

10/10

Exceptional

14 Jul 2025

Mark

The property absolutely beautiful. The staff was amazing, location was perfect and they did amazing job converting the property to a hotel.

Leisure

2/10

Poor

13 Jul 2025

Sharon

Tried canceling my reservation prior to

10/10

Exceptional

11 Jul 2025

Nicholas

A treasure in Madrid!!!

CoolRooms Palacio de Atocha was an amazing stay. I will be staying there anytime I am in Madrid. The room was amazing, clean, and the staff was beyond helpful. My original flight was canceled after I was already at the airport, and I called the hotel back, and they were able to squeeze me into another room for an extra night! Superb customer service!!!

Business

10/10

Exceptional

10 Jul 2025

Amirdara

Beautiful property in a central, but not overly busy, location. Staff were all great and very attentive, and the rooms are lovely. Highly recommend.

Leisure Friends

10/10

Exceptional

09 Jul 2025

Natalie

This hotel really is amazing, thoughtful touches and a kind staff. The whole space is beautiful.

Partner

8/10

Excellent

04 Jul 2025

Heather

Excellent hotel staff is great could improve the bar service

Leisure Friends

10/10

Exceptional

22 Jun 2025

Christopher

Cool hotel with big rooms and great staff. Highly recommend

Leisure Family_with_children

10/10

Exceptional

22 Jun 2025

Jane

The staff was amazing

Leisure Family_with_children

10/10

Exceptional

06 Jun 2025

Natalia

Beautiful and very spacious room. Very stylish decor. Staff was very friendly and welcoming. Location is the best, very central.

Leisure Partner

10/10

Exceptional

31 May 2025

Justin

This was a great location close to the train station and all the great museums and an excellently maintained property with fantastically spacious rooms and great service. Courtyard, pool, and restaurant were inviting for a moment of relaxation. Highly recommend.

Leisure Partner

10/10

Exceptional

29 May 2025

Stephen

Comfortable room. Very good breakfast. Exceptional staff!!! Some of the nicest people we've ever dealt with traveling.

Leisure Family

10/10

Exceptional

24 May 2025

Liliana

We had an excellent experience. This is a boutique hotel with very spacious and beautiful rooms! Lovely decoration. What set them apart was the outstanding service. Everyone is very nice, friendly and attentive.
The restaurant has great food and again their service is superb! Alejandro and Eliza went out of their way to make us feel special. They accommodated my kids food preferences without any issues. Thank you so much for making our family vacation a memorable experience!

Leisure Family_with_children

10/10

Exceptional

18 May 2025

Heather

Great location! Staff was so nice

Leisure Self

10/10

Exceptional

17 May 2025

Kirsty

The property was brilliant beautifully presented and we very much enjoyed how close it was of the amenities and landmarks

Leisure Family_with_children

10/10

Exceptional

12 May 2025

laurence

what an amazing hotel
staff were excellent

Business_and_leisure Partner

10/10

Exceptional

02 May 2025

Julio

The staff was very professional, Mr. Domingo was very friendly

Leisure Family_with_children

10/10

Exceptional

29 Apr 2025

Shawna

Great central location and wonderful friendly staff. Everyone was very knowledgeable about the city and always greeted us warmly. The rooms were clean and spacious. The bellhop was always there to greet us and opened doors. He also helped us with our bags and getting an Uber. No complaints at all..we absolutely loved this hotel

Leisure Family

10/10

Exceptional

22 Apr 2025

madhulika

The staff was friendly, attentive and went above and beyond to make our stay comfortable and special. The rooms were well appointed with thoughtful things for travelers including, hair irons and tools, converter plugs and chargers. The staff sent over cava for the adults and cookies for the kiddo! And a special sweet treat local to the area for Easter .. overall lovely stay and close to everything!!!

Leisure Family

10/10

Exceptional

21 Apr 2025

Craig

Two bedroom superior suite for family was quite large as were the bathrooms. Beautiful ornate finishings. Staff were very nice and helpful. One of the best hotel stays we’ve ever had.

Leisure Family

10/10

Exceptional

08 Apr 2025

Michelle

We loved our 4-night stay at this elegant boutique hotel with friendly service. The room as promised was quite large, but what the photos don’t capture is the impressive scale: soaring 12’ ceilings, high end finishes and 9’ doors lend a sense of grandeur. There was a dressing area with two closets, and the big bathroom had an enormous shower with two rainfall shower heads, and separate toilet. The Molton Brown full-sized toiletries were very nice. Food in the restaurant was excellent and we especially appreciated the very helpful and engaging staff. The location was convenient; we only used the Metro once as almost everything was within a 20-minute walk.

Leisure Partner

10/10

Exceptional

31 Mar 2025

Dmitry

Excellent hotel with exceptionally friendly stuff.
Re: Expedia's benefit - I do not drink Champaign :(

Leisure Family

10/10

Exceptional

30 Mar 2025

Corinne

My new go to hotel in Madrid

Perfection. Everything.
It can get noisy some times because the hotel hosts a lot of events but its only during the day or from the restaurant. Besides that best hotel I stayed in and I say this as someone who travels twice a month. Will be back for sure!

Partner

10/10

Exceptional

30 Mar 2025

Hanan

Wonderful experience. Very clean. Beautiful hotel!

Leisure Family

10/10

Exceptional

26 Mar 2025

Jane

Quiet, but central location, friendly staff.

Loved our stay, very friendly staff with great restaurant recommendations and hotel was a good location for us to walk to everything we wanted to see. Highly recommend and would definitely return.

Partner

10/10

Exceptional

23 Mar 2025

David Hieu

A secret palace.

Simply one of the best, if not the best hotels I've ever stayed in the world. Best kept secret!

Business

10/10

Exceptional

23 Mar 2025

Amanda

Beautiful hotel in the heart of Madrid

From the minute we arrived to the minute we left we were looked after amazingly. Even down to giving us two bottles of water and a snack when we checked out. Our room was beautiful. The bed was huge and so comfortable. Loved the decor.
When we arrived our room wasn’t ready so they looked after our luggage while we went exploring. When we got back they had taken our luggage to the room and even remembered my husbands name.
Attention to detail in absolutely everything.
I could go on but discover it for yourselves.

Partner

10/10

Exceptional

16 Mar 2025

Daniel

Wonderful!

Leisure Family

10/10

Exceptional

14 Mar 2025

Yunyi

Coolrooms Atocha was absolutely our highlight of the trip. It was at the center of everything. We walked everywhere with our five year old without an issue. The hotel staff was so friendly. We were able to check in early and they made the whole experience smoothly.

The size of the Junior suite was huge, including the bathroom. We were so surprised that even the sofa bed was made so nice and clean, for our child to sleepnin.

Amenity was on another level: they had blowdryer and hair straightener from GHD, and I loved the scent of their toiletry as well. We are definitely going to return if we are ever visiting Madrid again.

Leisure Family_with_children

10/10

Exceptional

13 Mar 2025

Jonathan

Uno de los hoteles más completos en los que me he hospedado. Te brindan todo lo que necesitas de viaje; pasta dental, cepillo de dientes, plancha de pelo. Los productos de baño Molton Brown, el detalle en el diseño, regalo de cortesía como cava. El servicio te hace sentir como si fueras de la realeza. 10/10

10/10

Exceptional

02 Mar 2025

Jenny

Stay here you will not be sad

It was beautiful. So happy we chose to stay here. The restaurant in the hotel was perfect and the service was great.

Friends_and_family Family

10/10

Exceptional

28 Feb 2025

Susan

Amazing little hotel with exceptional staff

This small and friendly hotel is ideally located in the centre of Madrid perfect for sightseeing.It only has about 37 rooms and every guest's need is taken care of by its well trained and exceptional staff. So if you want super luxury and comfort then this is the hotel for you.

Partner

10/10

Exceptional

22 Feb 2025

Shai

The hotel was just perfect!
The room was huge and like brand new with luxurious amenities, the staff was super nice and accommodating, location of the hotel is excellent right in the center and near everything you might need.
Our stay there really exceeded all our expectations.

Leisure Partner

8/10

Excellent

09 Feb 2025

Julian

Just love this hotel. Hd a problem this time with the air con though and room was too hot.

Leisure Self

10/10

Exceptional

09 Feb 2025

Eve

Wonderful, comfortable stay. Perfect location for a long weekend stay to explore. Staff were incredible, will come back!