Name: INTER Puerta del Sol
Address: calle de la cruz, 26, Madrid, 28012, ES

2/10

Poor

04 Jul 2026

Alessandro

False advertising, the room looked nothing like the pictures, the walls were very dirty, the bathroom walls are made of cardboard, you could hear the other person using the toilet, shower was incredibile small, no fridge available, you can't eat or drink in your room, the safe needed a key which we haven't given, internet didn't work and check in was through a machine that is not easy to use. Worst place I ever stayed. Just don't!!!!

Friends

4/10

Poor

07 Jun 2026

Jonathan

Room didn’t match pictures. Mouldy shower and smell of mould throughout the room. Even the AC unit was blowing a mouldy smell. Unluckily, we didn’t have a great experience mainly because we didn’t get the room we booked for, and I don’t believe that room exists at all. The room pictures are fake .

Partner

10/10

Exceptional

25 May 2026

David

Es una excelente alternativa por la ubicación ya que esta cerca de todo, limpio y accesible.

Partner

2/10

Poor

13 May 2026

Yahima

The place is filthy. The staff does not exist. Check in is a nightmare. And they don’t have a place to storage your bags. Do not stay here.

Friends

6/10

Pleasant

24 Mar 2026

Edwina Debbie

The checkin process was far too long, No one available to help, when called number given for assistance, No response/help. Once in property room
Was clean but basic, needs a lick of paint, was in a good location close to all amenities and metro close by. All was ok except checking in for that reason I would NOT stay here when next in Madrid

Partner

2/10

Poor

29 Nov 2025

Alyssa

The room was dirty and not as advertised. Could not stay here.

2/10

Poor

14 Oct 2025

Tetsuya

Everything you read in the low review comments turned out to be true.
Check in process was not great. There was a huge line in front of the checkin machine. All the tourists were frustrated. You can call or send a WhatsApp messages but it's really up to the hotel staff probably working from home remotely to respond. They gave me a room very far inside the building where I could not even get a phone reception. WiFi wasn't working either. I messaged them but got ignored. I gave up. After all, it was my fault for choosing a cheap hostal. The building and my room smelled off so I wanted to get a fresh air so I opened the window and boom just cockroaches. It was really uncomfortable throughout my stay.

That being said, the location is great. I was able to walk to all the popular places. I felt safe in the area as well.

Good thing about staying this hotel was that it was so gross that it forced me to stay outside and explore Madrid as much as I can as opposed to stay inside the hotel.

Self

6/10

Pleasant

09 Oct 2025

yunior

MUY LIMPIO PERO ALGO APRETADAS LAS HABITACIONES , SE NECESITA AL MENOS UNA PEQUENA NEVERA Y SECADORES DE PELO .POR LO DEMAS BIEN EXCEPTO EL CHEKING MUY SOFISTICADO ESO CREA PROBLEMAS E INCERTIDUMBRE PUES NO VES A NADIE RESPONSABLE Y CUANDO EL STAFF QUE HACE LA LIMPIEZA SE VA NO SABES A QUIEN DIRIGIRTE RECOMENDACIONES.

Leisure Family

6/10

Pleasant

09 Oct 2025

yunior

hola es hostal muy tranquilo y limpio , el sistema de check in algo complicado se hace fila para checkiar es muy dificil no tener recepcionista , recomendaciones alguna pequena nevera en las habitaciones y secADOR DE PELO . POR LO DEMAS UN POCO ESTRECHAS PERO BIEN LIMPIAS

Leisure Family

4/10

Poor

01 Oct 2025

Rebeca María

Es un barrio muy ruidoso, actualmente poca accesibilidad por trabajos de calle, sistema check-in poco claro e ingreso dificultoso, teléfono de contacto no funciona para extranjeros, tuve que solicitar ayuda a través de contacto en España. Tarjeta para ingresar al dormitorio estaba mala y puerta entrada al sector no abría con la clave. Y también le pasó a otros pasajeros.

Self

2/10

Poor

24 Sep 2025

RENEE BANNON

You have an automated checkin and NOBODY to talk to, there are 3 numbers to call but they never answer, room key stopped working multiple times and took over an hour to get someone to answer the phone to get us a new key. We had 2 separate rooms that this happened to. Our first night was for a single room and we were a couple and could not get anyone to answer emails and/or phone to move rooms until the next day. Finally moved to a new room the next day, mold in both bathrooms. Another lady had same problem, but worse. In middle of night some random man walked in her room because they gave him the wrong key card!

Friends_and_family Family

4/10

Poor

07 May 2025

Mariah

The check in machine seemed easy until we got to our room and our keycard did not work. We then were stuck waiting for over 30 minutes just trying to contact hotel staff because there was no one on site to help us. The same thing happened the second day of our stay when the keycard stopped working again. One of the bathrooms in our room was also out of service and the other one was so small that the door didn’t fully open. We also found cockroaches in our room.

Leisure Partner

4/10

Poor

26 Apr 2025

Verified traveler

The worst hotel I’ve ever stayed at, and I e been in Madrid quite a few times. The photos are deceptive and the room was really tiny, the bathroom even more so (we are skim and it was a tight fit!). There is NO receptionist despite the photo that shows a desk with a jets in; check in is with a machine that takes a long time and corks be very confusing. There are no amenities of any sorts. The bathroom door doesn’t move easily and is ridiculously out of adjustment and disrepair. With all the options available in this area, this should be your last one! Not worth the money.

Partner

6/10

Pleasant

06 Mar 2025

Chaim

Location good

Very small room. Very hard to do self check in. But very good location.

Self

8/10

Excellent

15 Dec 2024

Verified traveler

Yeah its not bad

It is what it is, the location is brilliant the facilities are reasonable for the price. Good for solo travellers or those who don't plan on spending a lot of time in the room and want to explore the city. The bed was fine, the room was fine the building was maintained.

Self

4/10

Poor

30 Nov 2024

juan

It could have a better maintenance. Some painting and new furniture and bedding. The blanket was old but clean. Pillows were horrible. Good and clean towels. I probably do not return because the pictures didn't match the rooms.

Business_and_leisure Partner

2/10

Poor

26 Nov 2024

Sarah J

Room had a very bad smell, the walls were damaged, bed was uncomfortable and very squeaky. Thin walls, so it was a bit noisy overnight. Check-in kiosk was confusing for us and other guests, and using the pre-check-out caused us to be locked us out of our room before the appointed time. (Luckily we found maintenance staff to help us out.) Yes, it's a hostel in a good location, but not worth the nightly price IMO.

Leisure Partner

2/10

Poor

03 Jul 2024

Celine

This place is absolutely awful. I was never told how to get into the building, I had to wait for someone coming out to let me in. Once inside, there is no front desk, check-in is done via a machine. The other guests basically checked me in. My room was nothing like in the pictures, there was a tiny little window that gave onto a minuscule air-shaft full of blasting air-conditioners. The place was stuffy, smelly, I moved to another hotel after the first night and informed the hotel. I never received a reply to any of my messages, they just took my money. Do not go to this place, it’s a scam.

Leisure Family

10/10

Exceptional

26 Jun 2024

Sr. Carlos

la atención de una Srita. Colombiana, que en todo momento me asistió en mi estancia atreves del teléfono para mi check-in el 21 de mayo alrededor de las 11 am, estoy muy agradecido con ella, muchísimas gracias y les prometo recomendarles y regresar, muy amables

Business_and_leisure Self

2/10

Poor

04 Jun 2024

Luis

Smoke smelly room

The room smelled so bad of cigarette smoke, it was unbearable. The head piece of the bed started to vibrate out of nowhere. Extremely noisy. I wouldn't go back there. I recommend everyone to think it twice before coming here.

Partner

4/10

Poor

24 May 2024

Jasrael

The property was in a convenient location and considerably affordable, but not as it seemed in the ad.
There was no actual front desk to speak to people, so it was really difficult to figure out how to check in, or to even to get into the building. You have to call a Spanish phone number for help with anything, so make sure you have international calling.
The single rooms were extremely cramped, the outlet next to the bed was broken, the desk and walls were scratched and stained, and worse of all, the hallways echo really badly. You can hear everything happening, people talking, babies crying, people walking, suitcases rolling... I could even hear people sneeze. Every night I was woken up by something.

VERY VERY misleading how the advertisement says \"soundproofed\". This is absolutely not the case. Not soundproofed in the least.

Business_and_leisure Self

4/10

Poor

27 Apr 2024

GURURAJ

There is no reception desk staffed by people. You have to communicate by WhatsApp. The first room was terrible and nothing like what was shown in the pics. It was dark with 1 window and 2 separate beds. However, we asked them to swap the room with another that had 2 big doors and natural light. This was accommodated. Would not reccomend this place. Only plus was the price was low.

Leisure Family

10/10

Exceptional

04 Jan 2024

Jose

A great place to stay if you want to live Madrid at its best.

Leisure Partner

6/10

Pleasant

08 Dec 2023

JONATHAN

Check in was chaos via a machine. Lots of angry people unable to check-in. The place isn't staffed despite the high rates they charge. I won't return.

Leisure Self

4/10

Poor

06 Nov 2023

Robert

A very poor check in experience and the rooms have little sound insulation. Although a good location it was loud all night.

Leisure Self

2/10

Poor

24 Sep 2023

Daniel

Loud drunk people will roam the halls screaming from 1AM to 7AM, if you express your discomfort you are going to get insulted, and maybe assaulted, depending on the kind of drunk you encounter. I could not sleep for more than an hour straight. Terrible stay if its thursday to sunday.

Leisure Self

2/10

Poor

04 Sep 2023

Verified traveler

Avoid. Terrible bed. Terrible bathroom. Good wifi

A great location but close to the most uncomfortable hotel I have stayed in.
On top of that the entry and check-in processes are arcane. The entry phone didn’t work so I relied on a stranger letting me in while exiting. The receptionist demanded a deposit for the A/C and TV remote controls!

If you are interested, following is a list of problems…
• rubber covered pillow with little support and less filling.
• rubber mattress made it difficult to turn over and the effect of sleeping in a boiling pool of sweat.
• tiny shower wasn’t cleaned, no shelf for my soap/shampoo, a handcleaner dispenser and mixer take up 3/4 of the little space. The 2D mixer control is positioned so that every move I made resulted in being scolded or frozen.
• there is a huge toilet roll holder over the toilet seat making it imposible for me to sit straight on the toilet
• tiny bed
• wardrobe right at the end of the bed so I kicked it when turning over
• the power goes off when you leave the room meaning I couldn’t charge my phone while I was out
• they charge for the room safe

On the plus side the wifi was excellent.

Friends_and_family Friends

2/10

Poor

30 Oct 2022

jose

Demasiado ruido, es como si se estuviera en la calle a cualquier hora del día y noche. El baño es una porquería.

Business

8/10

Excellent

14 Aug 2022

Emmanuel

I enjoyed my stay.

Business_and_leisure Friends

8/10

Excellent

11 Jun 2022

Rafael

Good

Convenient

Business

2/10

Poor

10 May 2022

Marah

Property is old and walkways are super dark. Room we occupied has dirty walls

Leisure Family

8/10

Excellent

23 Dec 2021

Patrick

Nice and clean. Staff helpful. Bathroom was very small and shower cubicle even smaller. Could hardly turn around or bend down there.

Leisure Family

4/10

Poor

10 Dec 2021

JUAN

Small room, small shower, broken window.

Leisure Self

10/10

Exceptional

07 Aug 2021

Verified traveler

Staff was very friendly. Rooms were very clean.

Business_and_leisure Family

4/10

Poor

25 Apr 2021

Verified traveler

Honestly, nothing. The only thing that was not disappointing was Veronica the receptionist, she was a delight. Other than her, we didn’t get the room as booked and when we complained, they reluctantly gave us a new room for the next day, claiming it was the one we booked - it wasn’t. There are NO amenities, only towels.

Business_and_leisure Friends

8/10

Excellent

02 Feb 2021

Sarwar Jamal

Nice stay

It is good place to live. Price is very reasonable and booking from Hotel.com also helped in collecting stamps, so it was worth it.

The hotel is clean and reception is all day round. Polite staff and ready to help.

Overall stay was good.

Business

8/10

Excellent

25 Dec 2019

Charlotte

Great place for a good price

Great location. Simple place, but well worth the money and really has everything you need.

Self

4/10

Poor

12 Oct 2019

Verified traveler

I like location. Walking distance to everywhere.
I don't recommend to stay in this hotel because was very noisy until 4am every day. Room was tiny not same as on photo.

Leisure Partner

8/10

Excellent

30 Apr 2019

Jose

All good, no complaints

Nazareth and Alexandra from the front desk were always a great help, they are very friendly and helpful.The hotel is located in a great area, lots of options for food. Must places are within walking distance, Metro stop at Sol will also get you anywhere, same as buses. Hop ON/OFF first stop is at Puerta del Sol, 2 minutes walk. If like or need to stay connected to WIFI and get assigned rooms 107-109 the connection can be a problem, otherwise you cannot ask more for your money.

Friends

8/10

Excellent

12 Apr 2019

Thomas

Like many hostels it is hard to find,located one floor above street level and don’t go by the posted pictures,You get what you pay for and nothing more.

Leisure Self

8/10

Excellent

27 Mar 2019

Verified traveler

During my stay, the WiFi network did not work in the room.
There is no coffee or tea services, no water.
Hair dryer is available upon request at the counter.
Excellent location, close to shopping and eating places, right at the center.

Business Self

2/10

Poor

11 Mar 2019

SB

I stayed in room 210 - if you find yourself in this room get out.

Bed Bugs!! I found one crawling on the blanket. At first I wasn't sure what I saw. Killed it and wasn't sure what I should do next. Within another minute another bug was on my arm. Totally disgusting. Killed it and brought it too the front desk. luckily they had another room and I was able to move. But honestly if I could have I would have moved to another hotsel/hotel. Madrid on these dates was fully booked for carnival so I was out of luck.

Besides the bug issues, the key card never worked. I had to get it redone almost every time. The shower in room 210 was missing a part of the door, so the water went everywhere. It was pretty run down, with scrapes in the wall and just things being off. I know they are renovating but not sure how this will change anything.

The staff was very pleasant and easy to deal with and helpful.
But even with that don't both with this place, it's not worth the trouble.

4/10

Poor

05 Jan 2019

Verified traveler

Staff were excellent. DO NOT assume that the photos on Expedia reflect the actual hotel. They do not. The rooms were nothing like the photos - no views from the one small two foot window - no natural light. Like the worst of student accommodation. The room was small, cramped and badly in need of repair. Bed was uncomfortable and pillows the same. Very hard to sleep.

8/10

Excellent

28 Nov 2018

Roland

Convenient location

Convenient location, local night life.
Short bed for a tall person
Overall good.

4/10

Poor

27 Aug 2018

Verified traveler

In the middle of the action, but very loud and noisy as a result. Drunken partiers in the street outside past 4 AM.
Cramped facilities, which is OK, but also very uncomfortable.
And check carefully for bedbugs.

4/10

Poor

31 Mar 2018

Norman

Awful wouldn’t recommend to anyone

There was no hot water the staff did not pass on messages from my son and niece who had called to enquire how I was and never received any messages!! Very noisy I couldn’t sleep next to a discotheque!! I would never use this ever again!!

Family

6/10

Pleasant

20 Sep 2013

Verified traveler

Central location

It has a bed and a shower. It was okay, but it wasn't great. It was close to loads of places to eat and so on, so great for that.

4/10

Poor

23 May 2013

Verified traveler

Cheap

Kind of dirty. Very dingy. Room was okay but not great.

4/10

Poor

06 Jul 2026

DIDIER

Très bien situé et pas loin de la place del sol.
Mais un petit rafraîchissement des peintures et surtout de la literie serait un bien.

Le principe pour avoir sa carte sur place est nul et très très mal organisé.
Car j'avais le code pour entrer dans le bâtiment et jusqu’à la machine qui donne les carte contre un code, mais je n'ai jamais reçu le code pour avoir ma carte pour entrer dans ma chambre.
Très mauvaise gestion des entrées et des information à donner au clients.

Heureusement pour moi que le jour ou je suis arrivé il y avait une personne qui s'occupe de la machine qui donne les carte qui est passé sur place et qui m'a fait la carte.

De plus il y a un numéro mais quand on appel, il y a personne au bout.

Self

6/10

Pleasant

03 Jul 2026

Diana

Pues los cuartos no son los de las fotos pero al menos si me respetaron la doble cama individual, está bien ubicado y esa es una ventaja, puedes llegar caminando a cualquier parte, sin embargo, es un cuarto hecho para llegar y dormir, las camas no son tan cómodas, el baño muy básico con lo mínimo necesario.

Family

8/10

Excellent

05 Jun 2026

Guillermo

ubicación buena, para una o dos noches esta bien, solo no esperes mucho....

Business

2/10

Poor

03 Jun 2026

JAVIER

Mi experiencia en este alojamiento fue lamentable. El estado de la habitación estaba muy lejos de lo que se anunciaba en las fotografías. Las paredes estaban visiblemente sucias, con manchas y signos evidentes de falta de mantenimiento. El somier presentaba unas condiciones higiénicas deplorables, con una acumulación de suciedad que resultaba inaceptable para cualquier establecimiento que ofrezca alojamiento al público.

Lo más grave es que las imágenes publicadas tanto en la página web del establecimiento como en Hoteles.com no se corresponden en absoluto con la realidad que encuentra el cliente al llegar. La diferencia entre lo anunciado y el estado real de las instalaciones es tan grande que me siento completamente engañado.

Considero que esta práctica puede inducir a error a los consumidores, ya que la publicidad mostrada genera unas expectativas que no tienen nada que ver con el alojamiento real. En mi opinión, se trata de una situación claramente denunciable por publicidad engañosa, y recomiendo a futuros viajeros que extremen las precauciones antes de reservar.

Sin duda, una de las peores experiencias de alojamiento que he tenido.

Partner

2/10

Poor

27 May 2026

Aluisio

Hotel tem uma ótima localização. Porém serviço de qualidade muito baixa.

Partner

2/10

Poor

25 May 2026

Brad

Terrible. Uncomfortable bed, tiny shower, very small room. Damaged dirty walls, sticky floor, television was mounted on an angle.
Great location.

Self

10/10

Exceptional

28 Apr 2026

Eila

Todo estuvo bien.

4/10

Poor

23 Apr 2026

Iris

-Quarto não fazem limpeza, não arrumam cama, não trocam toalhas de banho.
-O quarto é minúsculo.
-Uma das camas tinha um buraco no meio do colchão.
-O box de banho é tão pequeno que não se consegue movimentar dentro, os braços batem nas laterais.
-Não há funcionários no local.
-Há bares de tapa próximos.

Friends_and_family Family

4/10

Poor

26 Mar 2026

Juan luis

Mal

Self

6/10

Pleasant

18 Mar 2026

ELLEN CÁSSIA

Local é próximo de tudo, caminhando você visita vários pontos. O auto check-in é bem ruim de fazer depois de conseguir o meu apareceram mais 3 pessoas posteriores com problemas também. As camas não são tão confortáveis pra uma estadia longa, o banheiro, local onde tem a ducha pra banho é bem pequeno, o espaço é bem desconfortável.

Partner

10/10

Exceptional

16 Mar 2026

Diego Andres

Estaba cerquísima de todo!

Family

6/10

Pleasant

28 Feb 2026

Denisse

La habitación estaba bien. Todo limpio. Quizá la experiencia del auto check in un poco fría y complicada si no lo has hecho antes.

4/10

Poor

19 Jan 2026

Félix

Lo peor ha sido usar las llaves magnéticas. El día de salido bajamos a desayunar a las 8 y al volver todas las llaves del grupo estaban anuladas. No había forma de entrar en las habitaciones y no responden a ninguno de los teléfonos, ni fijo ni móvil. Una hora y media intentando hasta que la señora que limpia nos abrió para coger la maleta. Fue muy amable.
A esto le sumamos que estábamos en la 1ª planta y debajo había una discoteca con música a tope toda la noche.

Business

10/10

Exceptional

14 Jan 2026

Alfonso

Sin problema alguno, todo ok

10/10

Exceptional

08 Jan 2026

David I

Lugar centrico y cerca de todo.

Leisure

8/10

Excellent

08 Jan 2026

Carlos Erick

Fue un lugar centrico con accesibilidad a muchas cosas sin embargo la habitación estaba muy lejos de la realidad que se muestra en las fotos.

Leisure Partner

2/10

Poor

04 Jan 2026

eva

Vale, te la redacto clara, dura pero correcta, usando exactamente lo que has contado, bien ordenado y con sentido. Aquí va:

La experiencia en este hostal de Madrid ha sido bastante decepcionante. Para empezar, no hay suficientes indicaciones para llegar a la habitación y tampoco hay personal disponible para pedir ayuda, lo que genera bastante confusión desde el primer momento.

Las llaves con tarjeta funcionan mal, están desimantadas, y el pestillo de la puerta no cierra, por lo que la puerta queda siempre abierta. De hecho, tuvimos que cerrar la puerta usando una única silla que había en la habitación, algo totalmente inaceptable en cuanto a seguridad.

Las fotos de la web no se corresponden en absoluto con la realidad. Además, la puerta del baño estaba rota, no cerraba bien y, para colmo, era transparente, sin apenas intimidad. La televisión tampoco funcionaba.

Respecto al check-out, el día anterior recibimos un correo confirmando que era a las 12:00. Sin embargo, al día siguiente, el personal de limpieza —una persona muy desagradable— nos estaba echando de la habitación una hora antes, diciendo que si nos quedábamos hasta las 12:00 teníamos que pagar más, lo cual contradice totalmente la información recibida.

Por la noche, la zona es muy ruidosa, ya que debajo hay un pub, lo que dificulta bastante el descanso. Como punto positivo, la limpieza es adecuada, pero no compensa el resto de problemas. En general, no repetiría ni lo recomendaría.
Hacer caso a esta reseña.

6/10

Pleasant

26 Dec 2025

Michel

Excellent emplacement

Partner

4/10

Poor

25 Dec 2025

Rene

Fatal las camas ruidosas colchones viejos almohadas viejas

4/10

Poor

03 Dec 2025

alejandra

No tener una recepción fue fatal Somos personas de la tercera edad y es difícil para nosotros. Si hay una emergencia no hay a quien pedir ayuda. Nunca contestaron en el teléfono que ponen ahí

Leisure Family

2/10

Poor

02 Dec 2025

Anders

Bilder visar ett annat rum vi hamnade i ett kyffe där allt var försummat. Duschen var inte rengjord så den ville vi inte använda. Ljusen sprakade kändes inte så säkert. Dålig lukt och luft i rummet. Så vi lär inte komma tillbaks när det ändå var mycket för det lilla .

Friends_and_family Friends

2/10

Poor

21 Nov 2025

Ulf

Vi kunde inte checka in. Automatisk incheckning fungerade inte trotsat vi hade checkat in enl anv. På nätet innan resan till Madrid. Spanska resenärer, som ju ändå talar språket försökte att logga in samtidigt utan att lyckas. Se telefonnummer som var angivna för att kontakta personal fungerade inte. Vi var fly förbannade och efter
Att försökt i två timmar ytan resultat gav vi upp och bytte hotell. Vi kräver att få våra pengar tillbaka och att vi kan få tala med någon hos er. Så här får det inte gå till, stor skandal

8/10

Excellent

17 Nov 2025

Eugenia

La stanza in albergo centralissimo, lo spazio fortemente ridotto ma soprattutto mancava di asciugacapelli, struttura datata, asciugamani cambiati al terzo giorno così come i lenzuoli . Consigliato solo per la posizione

Leisure Friends

6/10

Pleasant

16 Nov 2025

SAMUEL

La habitación tenía mal olor por un baño en mal estado

Leisure Friends

2/10

Poor

12 Nov 2025

Adrian

Publicité mensongère sur les photos. Ma carte pour ouvrir la porte de marchait pas. J’étais obligé de dormir la première nuit sur le couloir. Ensuite, la carte ne marchait pas plusieurs fois.

6/10

Pleasant

06 Nov 2025

Rodrigo

La puerta de entrada se atasca

2/10

Poor

22 Oct 2025

MARCO

NEL SITO EXPEDIA LA STRUTTURA VIENE VENDUTA COME 3 STELLE MA DISCUTIBILE, AL NS ARRIVO STANZA 101,ABBIAMO TROVATO LA STANZA SPORCA E TRASANDATA CON PRESE ELETTRICHE CHE SI SMONTANO,LA STANZA NON DISPONE DI ASCIUGACAPELLI PHON, IL DISTRIBUTORE DI BEVANDE PER 3 GIORNI SENZA ESSERE RIFORNITO (ACQUA), NON E' DISPONE DI DEPOSITO BAGAGLI

Leisure Partner

4/10

Poor

19 Oct 2025

Melida

Mitte in der Stadt fast alles zu Fuß erreichbar , allerdings extrem laut

Leisure Partner

2/10

Poor

15 Oct 2025

LEE

타월매일 안갈아주고 에어컨리모컨작동안됨
침대작음

Partner

2/10

Poor

11 Oct 2025

Mikko

Erittäin kamala huone. Epäsiistiä. Onneksi lakanat oli sentään puhtaat. Wc papari oli pöntön takana joten istualtaan siihen ei ylettänyt. Suihkussa ei mahtunut pesemään itseään. Alakerrassa oli disco joten onneksi korvatulpat oli matkassa. Seinät oli paperia. Sisäänkirjautuminen oli itsepalveluautomaatilla todella hankalaa ja ohjeet olivat siihen todella huonot. Oli pakko soittaa tukipalveluun.

Business

2/10

Poor

11 Oct 2025

Wolfgang

Check in was really difficult and no code was supplied for the outer door or the door to the entrance level.
Accommodation did not match the description or photo shown on the website.

Partner

6/10

Pleasant

07 Oct 2025

Gabriel

Bueno para estancia corta

La ubicacion es buena y el hotel es suficiente para una noche

Friends_and_family Family

2/10

Poor

23 Sep 2025

Paola

Letteralmente squallida e male organizzata su tutto

Leisure

6/10

Pleasant

08 Sep 2025

Verified traveler

No es ni más ni menos que lo que esperaba y por lo que he pagado, instalaciones humildes pero limpias. La puntuación negativa es por el control, hay muchísimo ruido por la noche, música en las habitaciones. He llamado 3 veces está mañana y no me lo han cogido. Además me bloquearon la tarjeta antes de la hora de check out.

Friends_and_family Family

6/10

Pleasant

04 Sep 2025

EDWIN OSCAR

La habitacion No es segun se presenta en las fotos. Me senti engañada y no apoyada por Expedia.

Leisure Partner

4/10

Poor

17 Jun 2025

David

A pesar que la gente de limpieza y recepción son muy amables, el estado del hotel no es bueno. Necesita un upgrade. En mi habitación, cuando ponías la tarjeta para encender las luces, venía un zumbido muy molesto del cuadro de luces. Tuve que quitar la tarjeta y el aire acondicionado para poder dormir… y hacía un calor horrible este fin de semana.
Les recomendaría que le hicieran una puesta a punto, pues la localización es perfecta para pasar unos días en Madrid

Business

6/10

Pleasant

14 Jun 2025

Ayoub

Bon emplacement en plein centre-ville de madrid tout les commerces à proximité et les places de shopping.

Business_and_leisure Friends

8/10

Excellent

11 Jun 2025

Diego

Fornece produtos de higiene

Partner

2/10

Poor

31 May 2025

Lisa-Marie

so Bad! So Many Problems !

Leisure

2/10

Poor

02 May 2025

Sonia

Que PÉSIMA experiencia! NO LO RECOMIENDO PARA NADA
El lugar nada que ver con las fotos, súper pequeño, sucio (paredes manchadas, pelo en la regadera), horas para poder entrar (no podíamos entrar nosotros ni otro de los huéspedes que estaba afuera), hay muchísimo ruido de afuera, la cama es muy dura, sucia e incómoda, solo tiene una almohada, en el baño no cabes ni en la regadera ni en la taza. El olor de afuera en los pasillos es horrible. Es el peor lugar en el que me he quedado sin duda.

Leisure Partner

8/10

Excellent

06 Apr 2025

Sandra M A

Razoável x economico

Razoavel pois o check in deveria ser mais facil porem nao foi , demorou 40 min pro meu quarto ficar pronto e sem ninguem pra falar no local muito ruim chegar em um país q nao conhecemos e ficar assim sem ter alguem pra falar pessoalmente

Partner

2/10

Poor

24 Mar 2025

Adrián

Hacer el check in fue una mala pesadilla de más de dos horas. No nos pusieron la cama separada como habíamos contratado. Por más que llamé para ver si se podía arreglar, me ignoraron hasta en 5 ocasiones diciendo que lo arreglaban y nunca ocurrió. Convivimos con una simpática cucaracha. Los vecinos se quejan al ver a los huéspedes estar en el pasillo. Hay varios bares de copas justo en la portería y dormir se hace imposible ya que había un terremoto constante hasta cerca de las 5am. Es el peor sitio del universo. Por tu salud física y mental ve lejos de este alojamiento.

Leisure Friends

6/10

Pleasant

14 Mar 2025

Hernando

So vale pela localização.

Partner

4/10

Poor

19 Feb 2025

Javier

Servicio mejorable

Mejoraria su atención telefonica porque mi incidencia con la habitacion no fue atendida.

Friends_and_family Friends

2/10

Poor

25 Dec 2024

Verified traveler

Deberían cerrar este supuesto establecimiento

Sin calefacción toda la estancia con temperaturas de 0 grados en la calle. Contacto para que la arreglen y me dicen que vienen. Un día tras otro me dicen que vienen y nunca llegan. No limpian la habitación hasta el ultimo día (4 noche de estancia) y por que les insisto. Llegan a bloquear mi numero para que no les moleste. Al llamar con numero oculto sí me responden. No cuentan con recepción así que no puedes poner hoja de reclamaciones que por suerte sí se puede rellenar en la web de la Comunidad de Madrid. La cama con el colchón hundido, con un zumbido constante de maquinaria y con la puerta al lado golpeando cada vez que entra o sale alguien. Una cosa positiva: Hubo agua caliente en la ducha en todo momento. Es el siguiente paso para convertirlo en Auschwitz, apagar el agua caliente. Por 5€ más la noche hay sitios con propietarios decentes en los alrededores. Tenía otra reserva con ellos en julio y la he cancelado. Nunca más.

Self

2/10

Poor

10 Dec 2024

Jamie

Horrific experience. We arrived at the hotel to be greeted by sheets with cigarette burns in, stains on the surfaces, mucas on the wall, exposed wires and more. We instantly informed the hotel that we would not be staying. They told us to send pictures and we did immediately. They didn't reply. When I asked them two days later about the situation regarding a refund, they said that they would not be refunding us because it wasn't confirmed the moment, even though we followed the instructions. Dreadful rooms and dreadful service.

4/10

Poor

10 Nov 2024

Verified traveler

Sistema de auto check in Que impossibilita a entrada antecipada. Não há espaço para guardar as bagagens e nem para sentar. Mal sinalizado e impossível de entrar no prédio a primeira vez sem aguardar a saída de alguém para abrir a porta.

Partner

2/10

Poor

11 Oct 2024

José María

Decepcionante

No tiene recepción para check-in, todo a través de máquina y por teléfono, la limpieza de la habitación no es para nada agradable, puesto que cada tres días te cambian las sábanas y te arreglan la habitación, no es lo normal deberían cada día entrar a hacerte la habitación (fregar hacer la cama el baños ...) también está muy dejado y deteriorado la habitación y en el baño se han encontrado algunas cucarachas detrás del pie del lavamanos, también el baño es muy pequeño y la ducha muy pequeña no te puedes ni mover y no hay recambio de almohadas o mantas, que suelen haber en los armarios, el colchón de espuma en mal estado súper fino, en general nada recomendable

Friends_and_family Family

10/10

Exceptional

07 Aug 2024

PEDRO

Buena elección

Hostal muy céntrico y cómodo con aire acondicionado.

Self

4/10

Poor

06 Aug 2024

Marina

Sucio y sin recepción

No hay recepción, tienes que hacerlo todo mediante una maquina, si llaman al telefono 24h son rapidos en ayudarte, pero es un poco lioso. La llave de la habitación se desconfiguraba, el baño perdia agua, la limpieza mediocre, el suelo muy sucio, paredes, baño... en fin no vuelvo. Por menos hay hostales mucho mas confortables a una calle.

Partner

2/10

Poor

05 Aug 2024

erika

Allt var dåligt.
Kackerlacker i rummet. Incheckning maskin funkade inte. Smutsig.
Nyckel för att komma in till rummet aldrig funkade. De städdade aldrig rummet.

Leisure Family

2/10

Poor

18 Jul 2024

Verified traveler

Nos hicieron un cargo adicional que no estaba previsto y al quejarnos y solicitar la devolución, aún no lo han solucionado.