Name: Hostal Victoria I
Address: C/ Carretas, 7, Madrid, 28012, ES

6/10

Pleasant

12 Jun 2026

Leticia

Great location

Family

2/10

Poor

01 Jun 2026

Josephine

Elevator was broken, our room was in the 5th floor. Other than that it was good.

Family

10/10

Exceptional

23 May 2026

JOANNE

Hotel staff very helpful.
Great location .

10/10

Exceptional

15 May 2026

Mario

Very helpful staff that make yout visit a good experience....

Family

2/10

Poor

26 Apr 2026

Wilfredo

Very clean , good location but THE elevator was Brocken all the time and super tiny. They was remodeling some room at 9am forgot it sleep. Doesn’t have privacy at all. Don’t reserve this place if you travel with children.

Family_with_children

10/10

Exceptional

25 Mar 2026

Mark

Great location. Clean. Good staff. Basic but everything you need. Can be slightly noisey at night if over the Main Street but not too bad.

Friends_and_family Friends

8/10

Excellent

25 Jan 2026

Ashin

Great

8/10

Excellent

08 Jan 2026

Rafael

Es un buen lugar para estar en el mismo centro de Puerta del Sol. Lo tienes todo a pasos solamente. Muy conveniente.
La limpieza diaria de las habitaciones no falló. El check-in es fácil y más fácil aún el check-out. El personal de mantemiento muy amable y profesional.

Por otro lado, para ser un hostal y no un hotel, lo encontré un poco sobre precio. Tal vez era por la temporada de Navidad, pero, el año pasado estuve en el mes de agosto en el Hotel Moderno, que está al otro lado de Puerta del Sol, por el mismo precio la noche. Y me incluía desayuno buffet y asistencia en el lobby 24 horas. Pero, repito, tal vez fue la temporada.
Una recomendación: el área de la escalera y elevator debería estar en condiciones a la par con la limpieza de las habitaciones.

Leisure Self

10/10

Exceptional

23 Nov 2025

Matt

This hotel met all expectations. The room was very clean and updated and the bed was very comfortable. The location is incredible, right in the heart of Madrid. It is right next to a Metro subway station and just a 20 minute walk from The Prado. It's not a resort, but for those seeking a reasonably priced clean, comfortable, convenient room, this hotel is ideal.

Self

8/10

Excellent

05 Nov 2025

Adrian David

A very central location. Very clean. Recently renovated. Just to clarify, I was charged for the entire stay when booking, but I had selected the option to pay at the property upon arrival.

Partner

10/10

Exceptional

30 Oct 2025

Roberto

Best place to stay!

Leisure Family

8/10

Excellent

18 Oct 2025

gloria

Small but convenient

Shops nearby, clean room

Partner

6/10

Pleasant

17 Oct 2025

BENJAMIN

Very clean rooms but old elevator that can only fit two people. Was supposedly broken on our last day and we had to climb to the 5th floor (but looks like the construction workers just stopped the elevator). It's a shared building with other hostals. You can leave your luggage before check-in time.

Leisure Family

10/10

Exceptional

07 Sep 2025

Christopher

Had a really great stay here and would absolutely stay again. Only ding was that it was a bit unclear where and how to check in. You have to check in next door. Not a huge deal we figured it out but wish the property sent a message or posted a clearer sign with instructions for guests

Leisure Family

10/10

Exceptional

04 Aug 2025

Nelson

Excelente locacion

Leisure Family_with_children

6/10

Pleasant

10 Jul 2025

Hong Wei

Very good location

6/10

Pleasant

09 Jul 2025

Lily

Very good location , but a lot small.

Leisure Family

10/10

Exceptional

24 Jun 2025

jason

En la Gran via, super cerca caminando de estacion del metro

Leisure Family

10/10

Exceptional

27 May 2025

Hector

Spotless. Excellent location.

Leisure Family

8/10

Excellent

27 Apr 2025

Patrick

Nice stop in Masrid

Clean very room.
Bed comfortable.
Small shower.
Perfect location close to main attraction and subway station

Partner

6/10

Pleasant

14 Mar 2025

Todd

Slow start and great stay

The checkin process was a little confusing. The maid service was excellent. It was a perfect location. We enjoyed our stay.

Friends_and_family Family

10/10

Exceptional

29 Jan 2025

Silvio

Muy limpio la habitación y buena atencion

Leisure

6/10

Pleasant

11 Dec 2024

David

Too noisy at night.

10/10

Exceptional

27 Oct 2024

Sara

Great location , clean towels . Noise from adjacent rooms, hallways and street midnight to 4am. guests speaking in normal voices would carry into our room. Guests coming home early hours very loud.

8/10

Excellent

10 Oct 2024

Helen

Conveniently central location

Reception difficult to find. Room small but beds very comfortable. Bathroom tiny and needs an update. Room looked out on pedestrian street. Rather noisy at night. Good value for money and very good location for visiting the centre of Madrid.

Friends_and_family Family

10/10

Exceptional

17 Jul 2024

Robin

Very clean, well situated near Puerta del Sol, and friendly.

Leisure Family

8/10

Excellent

16 Jul 2024

Wenceslao

Excellent location

Excellent location, we will stay again because is close to everything. It is not a fancy hotel, but if you like to travel, be close to the Metro and don't mind about the look.. this is a very good option. A lot of food options around.

Friends_and_family Family

8/10

Excellent

13 Jun 2024

Jose

All good

8/10

Excellent

05 Mar 2024

Yvonne

It is a hostel so please do not expect it to have a wonderful and beautiful property. Rooms are small. Bathrooms are small. Bed is comfortable. Hot water is plentiful. Walls between rooms are thin but FABULOUS location

Leisure Partner

8/10

Excellent

01 Jan 2024

Astrid

Muy bien ubicado

10/10

Exceptional

16 Jul 2023

claudia

Great option

The hostal is very well located and the people are friendly. Very clean, comfortable and the best part is that they do not overpriced it!

Partner

8/10

Excellent

24 Jun 2023

Glenda

Excelente ubicación

6/10

Pleasant

19 May 2023

Liujin

air condition is very noisy

Leisure Family

10/10

Exceptional

18 Oct 2022

Luis

Very nice an comfortable. The location is very good because you can walk to a lot of places in center Madrid

Business_and_leisure Self

8/10

Excellent

16 Sep 2022

Jennifer

Great location, had a fridge, air conditioning, comfortable beds and was clean.

Leisure Family

6/10

Pleasant

23 Apr 2022

Martha

no front door dropoff...be prepared to walk

beware..taxis + vans must drop you 1+ blocks from hostal entry...centre city is pedesyrian only. Closest to Metro Sol Station. Great location in \"happening\" area

Self

8/10

Excellent

16 Jan 2020

Verified traveler

Since living away from Madrid, Hostal Victoria is where I always stay when going to Madrid. Location is excellent for my needs, the hostal has all the devices you find in a 4 stars hotel, but in smallest size, it's a clean place and its staff is good enough.

Business_and_leisure Self

10/10

Exceptional

12 Oct 2019

Deena

Very good location. The service is very nice. Room very clean and comfortable.

Family

10/10

Exceptional

21 Aug 2019

Evelyn Cermeño

Great location and good service

Family

10/10

Exceptional

22 Jun 2019

Carmen

Thanks. great service, excellent communication. Near to travel agencies. tours and Madrid's zona zero

Leisure Family_with_children

8/10

Excellent

20 May 2019

Socorro

Near perfect stay in Madrid

Before deciding to finalize the reservations I made for family members, I specifically asked if the hostel had an elevator because they would be bringing heavy luggages. This was confirmed by a hotel.com agent. During check in however, my family members said the elevator wasn't working and they had to drag their bags 3 floors up with no offer of assistance from the staff. This was very disappointing. The good side is that the rooms were very clean and comfortable, the front desk Andres was friendly and handsome, and the location was excellent. Everything was very close: churches, free walking tours, nice restauranfs, flamenco show and especially Chocolateria San Gines for the best churros! Hopefully, they will fix their elevator so they will get a perfect review!

Family

8/10

Excellent

07 Apr 2019

Verified traveler

Madrid getaway

I was very surprised by how centrally located it was, therefore my family and i walked everywhere. The staff was very helpful and friendly.

Family

10/10

Exceptional

02 Apr 2019

Jack

Review

Great location

8/10

Excellent

10 Oct 2018

larry

The staff was extremely friendly and helpful on transportation and attractions in Madrid. Our 1st room was a room with no view nor balcony. The staff was able to accommodate us with a view and balcony room. The location and transportation are nearby. The rooms are very small but the price and location make up for this inconvenience.

Partner

8/10

Excellent

16 Sep 2018

Verified traveler

Very central location. Friendly staff. Clean and comfortable room.

8/10

Excellent

13 Jul 2018

JuanCarlos

Convenient location and price. Lively neighborhood with plenty of restaurants and shopping nearby as well as local attractions.

8/10

Excellent

14 May 2018

Paul

Great location, nice and clean

The Hostel itself couldn't be in a better spot. Central to everything, it was clean and had a great powerful shower. Room was only small but adequate for a single visitor. Had to ring 2 buzzers to get in when returning each night but never waited for more than a few seconds. I would definitely return

Friends

4/10

Poor

24 Oct 2017

Richard

Convenient location but noisy

Convenient central location but noisy both within Hotel (old lift, door slamming, strange reception operated door opening buzzer system, noisy reception area) and neighbourhood. If you wish to sleep before midnight you may wish to find another hotel. If you plan to party into early hours then Hotel is well located.

Family

10/10

Exceptional

11 Apr 2017

Carlene

Impeccably clean

100 meters from metro train and 20 min walk in to main train station for inter Spain travel. Staff very kindly phoned our Malaga hotel, free of charge, to say we would be arriving later than expected.
The only downside from this fabulous location is it's on a Main Street which has party goers coming home all night til 3 & 4 in the morning. Not the hotel if you expect a quiet night

Partner

8/10

Excellent

13 Jan 2017

Verified traveler

Great location. Small room and clean. Really close to the subway.

8/10

Excellent

04 Oct 2016

Verified traveler

Weekend in Madrid

When the word \"hostal\" is mentioned people tend to think of dormitories,bunk beds and general untidiness (my colleagues opinion anyway)
This hostal was far from it.From the outside it seemed nothing just a a small door and a narrow corridor leading to a lift leading up to our second floor where the reception was.Very small reception but very friendly staff.Our room although on the main thoroughfare was reasonably quite once the french doors were closed.The room itself was immaculate and we even had a change of bedding and towels although we only stayed for two nights.The bathroom although small was very clean and seemed as though it had recently been updated,and toiletries were on hand also.
The hostal itself was a stride away from the Sol Plaza where there is plenty to do and always semi to have some sort of entrainment going on.
I would not hesitate in recommending anyone to stay here and when visiting Madrid again we would almost certainly stay here again..If we can get in! as it always seems to be fully booked.

10/10

Exceptional

01 Jul 2016

JUAN

The hotel staff was very nice and helped us by email answering all of the questions that we had. Also gave us alternatives on places to visit.

Partner

4/10

Poor

30 Oct 2015

Verified traveler

Your choice

Cheap, cheerful and nothing special. You get what you pay for.

8/10

Excellent

10 Oct 2015

Armando

Excellent location!!

Good basic hotel with a great location. Basic room. Very clean.

6/10

Pleasant

17 Jun 2015

Lynne Scott

Basic, functional clean hotel

Excellent location, functional room but on the small side. good value though for price paid. Very clean with room serviced daily with clean towels daily too. Noisy at night but to be expected given the very central location, didn't put us off, just pack earplugs.

Partner

6/10

Pleasant

09 Jun 2015

brian

buzzer

2nd night i could not get in as the door buzzer was not ringing upstairs in the hotel office,,i was there for 15 minutes before another couple came to get in and they called the office to get the door open

10/10

Exceptional

25 May 2015

jeffrey

Great value

I had the single room for 4 nights and it was just fine: tiny, cheap, comfortable, good hot water, great WiFi, and ... air-conditioned! Why would anyone come to Madrid and spend more than 6 or 8 hours in the hotel room anyway? It's half a block off the Puerta del Sol, walking distance from the museums and in the middle of the night life. Still, it seems safe on the outside and it takes three security steps (2 buzzers and a key) to get into the room. Recommended.

6/10

Pleasant

13 Apr 2015

Verified traveler

Close to the city centre but the room too small and too noisy

8/10

Excellent

05 Feb 2015

Peter

Great spot

Great place. Friendly staff.
Located seconds from the main square, which is walkable to all the top sites and surrounded by many restaurants/cafes and shops.

4/10

Poor

16 Jan 2015

marino

+/- !!!

Coming from USA is a it not easy get use to a hostal,but we made it and that is what is it important

4/10

Poor

15 Jan 2015

marino

Less than average

Ok, no problemless

8/10

Excellent

16 Nov 2014

Verified traveler

Avoid second floor

i have stayed here three times. My only complaint was the noise. This time i got put on second floor by reception. It was pretty noisy, even with ear plugs in. Request the third floor.

Family

10/10

Exceptional

14 Jun 2014

Verified traveler

Oasis by Sol

Hostal Victoria I is steps away from Sol, the mecca of all Madrid city life. While the hotel was nothing fancy, the unbeatable location, cleanness of the rooms (including daily maid service), and relatively large bathrooms compared to other Spanish hotels of this type made for a great stay. The in-room AC and mini-fridge were also a plus. The only downside was it was a little bit noisy due to thin walls, but this is typical of almost any accommodation of this type in Madrid.

8/10

Excellent

11 Jun 2014

Verified traveler

Prefect location

Right in the heart of city. excellent location. The adverse part of this hostel is that the door can barely insulate any noice. so it get quite noisy when people check-in/out and when the frontdesk phone rang.

10/10

Exceptional

01 Jun 2014

Katie

Close to Puerta del Sol

Very nice, friendly, parking is expensive, but there are few choices.

6/10

Pleasant

18 May 2014

Verified traveler

Reasonable Hotel close to city

Was conveniently located close to the station and attractions

8/10

Excellent

19 Apr 2014

P j McNamara

Location

Excellent location. Very well kept. Very friendlt

8/10

Excellent

12 Apr 2014

Verified traveler

Good things come in small packages

Super tiny rooms and bathrooms, but otherwise clean and comfortable. Good value if you can get a good rate. Not worth it if the price is too high.

8/10

Excellent

04 Apr 2014

Peter

excellent spot

nice room -- great location... the only minus was staying on the 5th floor, you had to be \"buzzed\" in each time, as the main office is on the 2nd floor.

4/10

Poor

22 Oct 2013

Belinda

Close everything grumpy staff

8/10

Excellent

24 Mar 2013

Traveler

very good experience

This hotel is located right at the Puerta de Sol which is very convinient if you want to take a tour bus or try some good tapa places. However because of the location some of the nights were pretty noisy as life in Spain starts at 11pm ;)

10/10

Exceptional

06 Jul 2012

halyna

for the money i was in a clean hotel in mid madrid

I thought it was perfect. Very clean, and quiet in the heart of Madrid by plaza mayor, and SOL. can't beat it. Staff friendly. Room clean. Shared bath clean.

6/10

Pleasant

22 May 2012

Anonimous

Perfect location

Location of the hostel can not be any closer to Puerta del Sol. Price is ok and rooms are very quiet and decent. It is clean and tidy. My room, however had bad smell coming from the outside so windows were quite useless. Even though the staff is ok, they do not speak English. There is wireless but no PSc to use.

Family

10/10

Exceptional

15 May 2012

John B

Centrally Located to city Center

Great place to stay right beside the main town square, clean and comfortable. It seemed more like a hotel than a hostel.

Family

8/10

Excellent

18 Jul 2026

Gonzalo

inmejorable ubicacion, buena calidad de servicios , buen precio en relacion a lo que brinda, buena opcion.

Friends_and_family Family

6/10

Pleasant

07 Jul 2026

Claudiana

Um dos funcionários que nos atendeu, não me recordo o nome agora, foi muito grosso conosco e zero prestativo. Nos tratou com deboche e desdém. Não recomendo muito esse hotel, acho que dá para encontrar opções melhores por preços semelhantes.

Friends

10/10

Exceptional

28 Jun 2026

MAURICIO RICARDO

Me encanta. Muy buen lugar

Partner

8/10

Excellent

21 Jun 2026

Jacobo

Muy buena localización, en pleno centro.

Self

2/10

Poor

31 May 2026

Maria Cristina

Ar ruim , tv só tem som , não tem recepção ,
Não tem ninguém no local .,
O local é bom porém é muito tumulto e sujo os arredores! Elevador estava quebrado chegarmos com 3 malas subindo escada ! Bem ruim mesmo . a porta que dá acesso ao prédio encontrei várias vezes aberta podendo qualquer um entrar . Não trás nenhuma segurança !

Partner

8/10

Excellent

28 May 2026

Uriel

La ubicación es buenísima. Las habitaciones son cómodas aunque reducidas. Cuando yo fui no servía el elevador, pero ya estaban reparándolo.

Friends_and_family Friends

10/10

Exceptional

27 May 2026

Michelle

Muito bem localizado, quarto espaçoso e de frente para o rua, recomendo

Friends_and_family Family

8/10

Excellent

06 May 2026

Gabriel

Muy bien ubicado

Friends_and_family Family

6/10

Pleasant

04 May 2026

RODRIGO FERNANDO

Local muito bem localizado, porem, o prédio do hotel é de ficar com medo, escuro sem recepção, tem que buscar a recepção em outro predio. Qualquer pessoa pode entrar no predio pq a portaria é eletronica e é só apertar o interfone e a porta se abre...
mas não vou falar só mal, o quarto em si é muito bom, a localização é perfeita. Acho que para quem quer pagar pouco por uma localização boa e não se importa com o lounge do hotel, é perfeito.

Friends_and_family Family

8/10

Excellent

24 Apr 2026

Norma Graciela

Excelente ubicación, habitaciones limpias, el elevador es un poco antiguo pero funciona bien. Te atienden a cualquier hora, la señorita muy amable. Únicamente hay dos edificios de departamentos y si batallamos para encontrar la oficina de atención que se encuentra en el segundo piso del primer edificio, pero después de eso, todo fue sin problema. Muy recomendado

Friends_and_family Family

8/10

Excellent

08 Mar 2026

Lizette

Alt var godt

Friends_and_family Friends

8/10

Excellent

20 Jan 2026

Katherine

Hace un año me quede en el hostal victoria Ii y me encanto por eso ahora opte por el victoria I por que era el que tenia disponibilidad. Si bien me gusto tengo dos puntos:
1- el checkin se hace en el victoria Ii pero el cartel esta en la puerta del 2piso por lo que uno sube con las maletas y debe bajar y subir de nuevo al 2do piso del otro edificio. Eso deberia estar avisado en la entrada de la calle o enviar la información antes por mail y seria menos complicado andar con las maletas de un lado a otro.
2- eran dos habitaciones, una muy bien pero la otra era como un cenicero vivo, pese a que nos ofrecieron poner una maquina de ozono y tuvimos que estar todos los dias todo el dia con la ventana abierta pra ventilar eso debio hacerlo el personal de aseo cuando fueron a preparar la pieza, es como que hicieron las camas y cerraron, cero ventilacion y el olor era insoportable. Solo por la maquina que pusieron el segundo dia y por que teniamos todo el dia la ventana abierta logramos despues de 3 dias que se fuera el olor.
La ubicación inmejorable y el personal muy amable, volveria pero ojala consideren las mejoras

Friends_and_family Family

8/10

Excellent

07 Jan 2026

Tomas

Centralt

Self

8/10

Excellent

27 Dec 2025

ALBERTO

Staff amable y habitaciones limpias

Leisure Family

6/10

Pleasant

29 Nov 2025

Montserrat

Habitaciones limpias, con lo necesario, habitación interior en mi caso. No me gustó tener que picar a todas horas para que me abrieran la portería y luego al llegar a planta

Friends_and_family Family

10/10

Exceptional

12 Nov 2025

Mario

Adoramos tudo mas a localização é impressionante. Custo benefício maravilhoso

Friends_and_family Family

8/10

Excellent

04 Nov 2025

Fabio

O hostel é antigo, com mobilia antiga mas confortável e limpo. A localização é ótima, perto de tudo e do Metrô. Bom Custo x Benefício. Recomendo.

Friends_and_family Family

8/10

Excellent

03 Nov 2025

Ignacio Rafael

ES lo mejor del Hostal, la ubicación

Friends_and_family Friends

10/10

Exceptional

28 Oct 2025

MAURICIO RICARDO

Esta perfecto en limpieza, ubicación, servicio y seguridad. El edificio es viejo pero la habitación esta muy bien. A veces la gente que va por la calle hace mucho ruido y se escucha un poco, no lucho.

Friends_and_family Family

8/10

Excellent

21 Oct 2025

Maximilian

Good location, Nothing to complain about

Good internet, good location. A bit loud with neighbors

Self

2/10

Poor

12 Sep 2025

Mercedes

HORRIBLE!!NEFASTO!!

Las indicaciones para hacer el cheking son terribles,te mandan a calle carretas n.7 ,toque el timbre y subí porque te abren sin control alguno,acto después me di cuenta que allí no estaba la recepción,tras 10 minutos buscando como hacer,una limpiadora me dijo que tenía que ir al n.3.
Allí me atendió Ivana,bastante desagradable que me tuvo esperando 20 minutos porque estaba al teléfono sin siquiera dar un buenos días .
Yo llegué a las 10:30 y me dijo que no podía entrar hasta las 15,que dejase las maletas en recepción pero que no tenía consigna y que además ella no me las podía vigilar ni asegurar que no les pasase nada
Di vueltas por todo el centro hasta que las 13 me cansé de andar y pasar calor,volvía a subir y me encontré a una limpiadora y me dijo que mi habitación estaba lista(106),que no hacía falta que esperara hasta las 15,que pidiera mis llaves.
Volví a recepción y le dije a IVANA lo que me había dicho la limpiadora a lo que no quería dejarme pasar y por mi insistencia y cabreo ya se dedicó a llamar para verificarlo y a lo que decía que no podía estar limpia pese a que la limpiadora insistía que si y yo la escuchaba a través del teléfono.
Cuando ya por fin pase,llegue a una habitación pequeña,incómoda y que además la ventana daba a una salida de humos:de un restaurante (jamás pude airear la habitación) y a todo esto añadimos que había un chicle pegado en el escritorio y y un moco enorme pegado en las cortinas,sin olvidar que las limpiadoras no son nada silenciosas .

Self

8/10

Excellent

01 Sep 2025

EMILIO

Muy bien

Business Self

6/10

Pleasant

27 Aug 2025

Raquel

Lo bueno: fue que estábamos a un paso de todo, metro, plaza mayor, puerta del sol, todo muy cerca eso es lo que me gusto, no tuve necesidad de gasta en metro o transporte. Eso quizá es lo que vale el lugar. Llegamos desde el aeropuerto de la T4 y tomamos el 203 colectivo y nos bajamos en Cibeles y ya solo caminamos.
Tiendas, casas de cambio, tienda de souvenir los principales lugares para conocer.
Lo malo, fue que tienes que hacer el check in en otro lado, no está retirado está a tres locales de donde está ubicado.
Tienes que subir con tu equipaje y lo peor es que es muyyyy reducido el elevador, sube uno primero y luego los demás. Mi viaje era con mi familia.
Veníamos súper agotados de viajar que era lo menos que queríamos hacer dos paradas!
Después tuvimos que volver a bajar con todo el equipaje y e ir al hotel y el mismo problema de elevador, tardaba tanto que tuvimos que subir escaleras.
La habitación era cómoda y limpia, almohada suave y colchón. Agua caliente bien.
Pondré fotos para que vean.
Solo ese detalle de hacer check in en otro lugar. Considera si llevas equipaje grande. Solo dos personas a lo mucho en elevador.
Entregamos la habitación a las 11 am y te guardan tu equipaje sin costo. Quizá sea algo a favor.

Leisure Family_with_children

2/10

Poor

22 Aug 2025

Vera

Horrible accueil , réception dans un bâtiment pas annoncé en avant , manque de professionnalisme.
La salle de bains avait des cheveux par terre dés qu’on est arrivé et lendemain. Même après avoir contacté la réception. On a décidé de partir plutôt que prévu.
Au moment d’aller remettre les clés, on nous a rien demandé comment s’était passée le séjour ni pourquoi on allait partir plutôt

Leisure Family

10/10

Exceptional

16 Aug 2025

Alberto

Buen lugar

Buen lugar. Económico limpio excelente ubicación muchas escaleras tenerlo en cuenta

Self

6/10

Pleasant

10 Aug 2025

Josemaria