Name: El Pilar
Address: Calle De Carretas, 13, Madrid, 28012, ES

10/10

Exceptional

09 Jul 2026

Maria Gabriela

Excelente ubicación, la habitación con buena limpieza, no me gustó que tenía una almohada larga para dos personas en la cama matrimonial pero a solicitud nos dieron otra.

Family

6/10

Pleasant

06 Jul 2026

Ronald

La ubicación vale el precio ya que está a unos pocos metros de Sol. El aire acondicionado aunque funcionaba, goteaba, como recomendación deberían de poner en las camas dobles, una almohada para cada persona y no una sola.

Family

2/10

Poor

06 Jul 2026

SOUHEIL

Poorest service ever
We had to argue to change the bed sheet
They charge us eur 2.5 to print 3 pages!!
Ugliest experience

Family_with_children

6/10

Pleasant

05 Jul 2026

Adriana

La ubicación es muy buena, pero el lugar un poco incómodo, ascensor muy pequeño y no llegaba hasta nuestro piso, tuvimos que subir gradas con el equipaje. Justo para llegar a dormir solamente porque las habitaciones son muy pequeñas y sin ventanas. El aire acondicionado ayuda mucho, el personal atento.

Family

6/10

Pleasant

20 Jun 2026

Sergio

Located in a very centric area, hard to sleep at night because of the noise coming from the back streets. Staff very friendly but not very helpful

Family_with_children

10/10

Exceptional

17 Jun 2026

Amir

Great location, awesome staff.
Close to everything, walking distance from shops, restaurants, coffee shops, transportation, very convenient.

Family

8/10

Excellent

12 Jun 2026

Helbert

At the heart of Puerta del Sol. Walking distance to everything. My room was small, the building was old but well-maintained, and the staff was very pleasant.

Self

10/10

Exceptional

11 Jun 2026

María Paula

Good wi fi and air conditioning

Partner

2/10

Poor

08 Jun 2026

Emilce

Perdi el alojamiento porque no pude viajer.

No pude viajar porque mi hijo se interno de urgencia. Y el Hostal El Pilar no reconocio el certificado medico para el reembolso que presente a traves de Expedia.
No lo recomiendo.

Una falta de humanidad. Impresentables.

10/10

Exceptional

29 May 2026

khrystel

Excelente ubicación, el personal muy atento, habitación limpia y tranquila para descansar

Partner

10/10

Exceptional

25 May 2026

Ivelisse

Super céntrico, el personal muy amable.

Family

10/10

Exceptional

25 May 2026

Victor

Great location, clean place and very good value.

Family

4/10

Poor

12 May 2026

Harold Guillermo Cardona Lizeth

I didn’t like this place at all Puerta Del Sol is dirty. I didn’t enjoy my stay at all. The entrance is full of trash.

Family

10/10

Exceptional

04 May 2026

Mohammad

Average

Self

8/10

Excellent

29 Apr 2026

Rina

Clean room, great staff and central and reasonable cost.

Self

8/10

Excellent

25 Apr 2026

mariko

Great location. I appreciated the front desk's 24 hour service. The room was basic and kept clean. The housekeeping was punctual, and efficient. I would have loved coffee service available in the lobby, but was able to go out to find coffee a couple of blocks away. I would definitely stay there again.

Self

10/10

Exceptional

24 Apr 2026

Jack

Great location, friendly staff and clean comfortable beds.

Self

6/10

Pleasant

23 Apr 2026

Richard

Good for 2 days solo traveler because of location.

Self

10/10

Exceptional

12 Apr 2026

JOSE

The best for us besides was the location,

2/10

Poor

02 Apr 2026

Maria

El lugar está céntrico justo en plaza del Sol. La propiedad necesita mantenimiento, todo es viejo, huele a viejo, el precio me pareció absurdo para lo que ofrecen. Definitivamente no lo recomiendo y no me volvería a hospedar.

Family_with_children

8/10

Excellent

31 Mar 2026

Luis

Staff was very helpful and gave us a warming welcome. A/C wasn’t working, it seems that they disable the units when it isn’t summer. Location is absolutely wonderful, it is in the middle of everything, train and metro are at walking distance.

Family

2/10

Poor

31 Mar 2026

Iliana

Fist staff who helped for check in was not that friendly. My fiend was not allow to get to room wirh me to help me getting my luggage inside room
Facility is not that clean, when you pass the main door in floor 0 the place has a strong smell like humidity or dirty water.
Night staff was friendly and helped me with instrucciones on how to get around city by taxi and uber.

Family_with_children

10/10

Exceptional

25 Mar 2026

Mark

Great location. Very clean. Good staff. Basic but great value. Can be noisey if overlooking the Main Street but not too bad for the head of a capital city.

Friends_and_family Friends

8/10

Excellent

15 Mar 2026

Stephanie

Great location. Suited our family for a night.

10/10

Exceptional

10 Mar 2026

Laura

It is very close to Puerta del Sol, so for us it was a perfect location. The reception is staffed 24x7 and every staff member was welcoming and very polite. The room and ensuite bathroom was clean, no issues. Overall, we had a very comfortable 3 night stay and feel it was good value for money. I would be happy to stay there again.

Friends_and_family Family

10/10

Exceptional

07 Mar 2026

Achraf

The hotel is right in the middle of Puerto Del Sol. You can't miss it ! Access is easy and hotel staff is friendly. A must

Friends

10/10

Exceptional

04 Mar 2026

Susan

Hotel good , very clean and location unbeatable!! The male receptionist is super amable , helpful and make check in super easy . U have everything u need for ur stay . The only bad thing about the location is because it is a closed street for cars prepared to walk to the location when u arrive or leave to take ur taxi ( maybe a block no more than that . Otherwise the place is awesome for ur stay in the city of Madrid

Family

8/10

Excellent

20 Feb 2026

Richard

Room was very clean

6/10

Pleasant

29 Jan 2026

ANAND

This is a two star hostal.

Leisure Self

6/10

Pleasant

20 Jan 2026

Laurisella

The Staff attention was good. The room was clean and they clean it and change the towels daily. It was noisy, you can hear voices, doors open/close and stepping. Smoke odor in the hall and sometimes come in the room.
The location was excellent!

10/10

Exceptional

19 Jan 2026

Luis

The room was clean, the staff was very nice.

Leisure Self

10/10

Exceptional

07 Jan 2026

Veronica

Excelente hotel, muy limpio, céntrico, excelente personal. Muy amables y agradables! Servicio excelente!

Leisure

10/10

Exceptional

01 Jan 2026

NICANOR S

It’s so accessible. Love it.

6/10

Pleasant

20 Dec 2025

MARIA

el dormitorio da claustofobia parececia que estamos presos,todo limpio,el internet todo el tiempo off and on.solo se puede usar el elevador hasta el segundo piso

6/10

Pleasant

15 Dec 2025

Dave

Room was small but clean - bath was excellent. There is no access to this hotel so you must walk about 5 minutes with your bag to get there - should have been a notice on their site. They put us on the 3rd floor, reception is on second floor, but the lock the door off of the 3rd floor elevator so we had to carry our bags down the stairs when checking out and staff wasn’t very friendly- not sure why?? Location is great, would stay again assuming we could guarantee a 2nd floor room!

Friends

10/10

Exceptional

20 Nov 2025

Roger

The location is perfect for visiting the historic center of Madrid. Even though it is along a busy pedestrian street, I heard no noise from the street in my room. The room was perfectly clean and comfortable and the daytime receptionist was friendly and offered good advice on local restaurants.

Friends_and_family Family

8/10

Excellent

09 Nov 2025

G

The hostal was fantastic. All cmean mattress perfect for indtant sleeping. The minir thing is the room is cozy and air get stuffy. We just openen the windowand in 5 minutes all clrear to go. I recommend the place as it's been recently refurbished beautifully.

Leisure Family

10/10

Exceptional

06 Nov 2025

Banesa

Tal cual la description. Habitacion limpia y muy comoda. Buenisima ubicacion. Y su staff super super amable. 100% recomendable!

Leisure Family

10/10

Exceptional

06 Nov 2025

Erick Estuardo

todo estuvo bien

6/10

Pleasant

09 Oct 2025

Abraham

Close to many attractions

Leisure Family

2/10

Poor

07 Oct 2025

AMRESH

Excellent location. Terrible service. Dangerous stairs. The staff were unhelpful and rude. The stairs are hard to navigate. The stairs do have handrails but there is a wall touching the handrails - it is not possible to grab the handrails as a result. The location is very good and you can walk to most locations in Madrid.

Leisure Partner

10/10

Exceptional

01 Oct 2025

Nirma

Todo muy bueno, limpio, céntrico y buen trato.

10/10

Exceptional

30 Sep 2025

Jesus

Small but excellent place to stay in Central Madrid. Clean, safe and staff was very friendly.

Leisure Self

8/10

Excellent

24 Sep 2025

Yolanda P.

Personnel super friendly and helpful. Located 3 minutes walking to El Sol metro. All principal attractions are at walking distance. The only issue are thin walls are thin . You can hear people coming to the lobby

Leisure Self

8/10

Excellent

23 Sep 2025

Steven Lorenzo

Great location and helpful, friendly staff. Right in historic heart of Madrid within 20 minute walk in any direction to key sights. Veryclean room. Only down side was our room was little narrow and laid out in awkward L-shape. Also, no microwave or coffee maker or small fridge was provided in room. Those items would have made the stay perfect. Otherwise, great building and location and friendly staff. Mil gracias!

Leisure Partner

4/10

Poor

05 Sep 2025

Tolga

Great Location , Helpful Staff. But other than those, It wasn't a good experience. Rooms are from 1980s. Everything is old. No technology involved with this place. The bed was very uncomfortable. Wifi was weak. I stayed in a single room. So It was extra extra tiny room. Other rooms might be little larger but I don't really suggest anyone to stay in that single room if you don't have to.

Leisure Self

2/10

Poor

31 Aug 2025

Patricia

Very shabby overall. Old and stained bedspread. Loud, no soundproofing, WiFi does not work in rooms. Not kept up at all. Extremely small room and shower. Staff not helpful.

Leisure Partner

10/10

Exceptional

31 Jul 2025

Kayla

The location was convenient.

Leisure Friends

2/10

Poor

25 Jul 2025

Neil

At no stage did I receive any confirmation of my booking for this property, so I had to book another property for our stay. It ended up being quite expensive as the new booking was at such short notice, plus the fact that I had already paid for Hostal El Pilar.
I am home now and not at all happy with the fact that the communication was non existent

Leisure

10/10

Exceptional

25 Jul 2025

Jennifer

It was nice and in the heart of the center

Leisure Self

6/10

Pleasant

20 Jul 2025

Edgar

Liquid in the bathroom through the bedroom

Leisure Family

2/10

Poor

13 Jul 2025

Yadel

Hola, este hotel no es ni remotamente lo que usted espera, ni lo que se ve en las fotos que hay en Expedía, para empezar el baño de la Hab estaba muy pequeño y el toilet suelto, no se podía hacer necesidades en el, es casi imposible bañarse en ese lugar ya que la bañera es extremadamente pequeña con una cortina de muy mala calidad, el aire en muy mal estado, el control del TV prácticamente inoperable, el control del aire roto y funcionaba cuando quería, las sábanas y la cubre cama sucia el día que llegamos tuve que pedirle a la señora que la cambiara, y para rematar existe moho producto de la humedad en algunas áreas de la Hab. Pero lo peor de todo es el ruido que hay toda la noche proveniente de otras habitaciones y la calle , es imposible dormir , estuvimos casi 9 días sin poder dormir. Yo no soy una persona exigente, pero este lugar no lo recomiendo di para nada.

Leisure Family

10/10

Exceptional

11 Jul 2025

Martin

Great location!

We enjoyed our stay. Alfredo was a great front desk host and gave us great directions to find our way around. We arrived early. Our room was not quite ready so they stored our luggage while we went and ate lunch. Then we were able to get in to our room early.

Our room was clean and comfortable. It was also very quiet.

This room was a perfect location. We could walk to Retiro Park and the Palacio Real and everywhere in between. There were many food options very nearby.

The Sol metro station is just a 2 min walk- if that.

FYI- if using an uber or taxi- be aware that a lot of times the street is blocked to traffic except police and deliveries. You will need to meet/leave the taxi/uber at the corner- it is not far at all though.

Friends_and_family Family

10/10

Exceptional

10 Jul 2025

Laura

Great location!!!

Leisure Family_with_children

6/10

Pleasant

09 Jul 2025

Guillermo

This property is located right in the heart of Puerta del Sol. From there you can reach all of the most popular tourist destinations and restaurants, bars, etc, by walking. The metro is also right there. Overall, great spot to launch your explorations. The property itself is fine. My issue was on the first night when we arrived. The A/C was not working in the room. We were told that there was no other room and no option for a repair (at 4PM). No solutions such as a large fan or portable A/C units. We were offered a small office fan that did very little to offset the 90F degrees in the room. We (me, my wife and 2 daughters) ended up sweating all night and not sleeping at all. I realize that things can go wrong or break down but not having a solution is not acceptable. The next day we were moved to a better room down on the main level where the A/C worked and everything was fine. Overall, if you get lucky and all works when you arrive, the stay at this location is good. We were not reimbursed for the cost of the first night. The attitude was \"what do you want me to do?\" It's a shame as it could have been a better stay. After the first extremely hot night, everything was fine.

Leisure Family

4/10

Poor

06 Jul 2025

Julie

The room was nothing like described and pictured. It had not been renovated as described. The building was not secured even though it was late, and the room lock and key did not feel secure. Also it did not feel safe, as the window was to the interior center and there was no access to the fire escape. Though there were no smoking signs everywhere, I could smell people smoking. Finally, I ended up finding an alternative place and not staying there because I didn't feel comfortable or entirely safe. Though I did not expect a refund for the first night, I requested a refund for the second night which I had already paid for and the request was denied.

Business_and_leisure Self

4/10

Poor

05 Jul 2025

Yanira

Too expensive for the place.The room needs renovation. Everything in the room is old including the bed covers, the beds were not comfortable at all. The place is very noisy and you can’t sleep, there is no explanation for noise

Leisure Friends

10/10

Exceptional

29 Jun 2025

Kathleen

Very well located with a lot of things to do. Rooms were a bid small for a family of 3 but having the private room with bathroom in a hostal was a plus. Close to metro and walkable areas. AC and tv in the room.

Leisure Family

10/10

Exceptional

15 Jun 2025

Isaias

Good location, walkable and good dining options

Leisure Family

10/10

Exceptional

15 Jun 2025

Oscar

Very nice experience, location and restaurant

Friends_and_family Family

10/10

Exceptional

13 Jun 2025

Jivko

Good place ,

8/10

Excellent

13 Jun 2025

Roselys

Best location on the city..you can go walking to the best places

Leisure Partner

10/10

Exceptional

13 Jun 2025

Steven

El hostal está localizado en el segundo piso y me tomó unos minutos poder localizar el timbre para acceder a la recepción. El hostal se encuentra en buenas condiciones y la habitación fue acogedora. Localización estratégica muy cerca del Metro. Tenga en cuenta que la caja de seguridad es manejada por un tercero y cada vez que la utilices debes pagar un euro (una caja bastante arcaica), la misma no estaba asegurada contra un objeto fijo; si alguien accede a la habitación puede sencillamente llevarse la caja. No se si es algo común en hostales, pero éste utiliza llaves tradicionales para acceder a la habitación y me pidieron que la dejara en la recepción siempre antes de salir (algo que prefería no hacer). No obstante, me gustó la localización, el trato y las condiciones de este hostal y volvería a hospedarme en una futura ocasión.

Leisure Self

8/10

Excellent

13 Jun 2025

Von

The location is conveniently close to everything, staff is excellent, the place is very clean. ✨

My only complain is that you can hear absolutely everything so if you're a light sleeper this may not be your place. I had trouble sleeping one night because some women were being loud - staff told me that a little noise was acceptable till 12am (it was a little past 11:30pm and I had to wake up early for a tour). 💀

Leisure Self

8/10

Excellent

13 Jun 2025

Kathleen

Very well located, clean, easy to check in and out. Stay twice in same place. Rooms are small, family trip and pick a 3 beds room with private bathroom, it was like hotel with a price of a hostal.

Leisure Family

10/10

Exceptional

12 Jun 2025

Andre

good value

great location and service, clean and basic, good value

Self

10/10

Exceptional

12 Jun 2025

Michael

I was presently supprised how clean this place was. Great location, it better priced than any other hostel. We had a private bathroom which seemed new and modern. Great shower and Ac kept us cool at night.

10/10

Exceptional

08 Jun 2025

Dexterlee

Very nice hotel, excellent service, perfect location

Leisure Partner

6/10

Pleasant

03 Jun 2025

Milena

Beds need cover.

8/10

Excellent

29 May 2025

Christine

If your room is up the steps from
Checkin to a higher floor they open the elevator if you need for your luggage. Short walk to taxi stand. 24 hour access. Friendly, safe, small rooms and tiny bathrooms but quiet,private, very clean and accommodating if you are looking for an inexpensive hostel right off SOL. A/C works great.

Leisure Self

6/10

Pleasant

29 May 2025

Alexie

Place pretty , clean but is loud ! Can heard all my next room guest . Didn’t test well during my stay ! I heard everyone’s phones alarm

Leisure Self

8/10

Excellent

27 May 2025

Youmna

Clean , great location, friendly staff

Leisure Friends

4/10

Poor

26 May 2025

Verified traveler

Dust is found everywhere. Bathroom is very tiny that there is no place to put or hang clothes when taking a shower. Sink is very small and space for tooth abrushing is super tight

Friends_and_family Family

8/10

Excellent

24 May 2025

Marta

Staff available 24 hours, place is located conveniently near many touristic areas

Leisure Friends

10/10

Exceptional

24 May 2025

Hctor

This place cannot be better ❤️

This is a hostel but has the option of rooms with private bathroom. That’s the one I took. The room was very clean, everything works inside the room. The location is excellent. Just steps to Plaza Del Sol, the metro station and the principal attractions and shops of Madrid

Partner

6/10

Pleasant

23 May 2025

Carol

This is a very basic hostal in close proximity to the Plaza Mayor and the heart of Madrid. It is quiet, clean, and secure and everything is in good working order. Reception is available 24 hours and the staff is familiar with the area and helpdul. If you require modern and updated lodging, this is not the place for you. If you are looking for an affordable and convenient place in central Madrid, this could be the place for you.

Leisure

10/10

Exceptional

18 May 2025

SARAHI

Very centrally located

8/10

Excellent

12 May 2025

Linda

Excellent Location

We had a two room suite for the three of us and it was very comfortable. However, the bathroom was very extremely small. The rooms were clean. The location was convenient to many attractions and we walked almost everywhere we went in Madrid.

Friends_and_family Family

8/10

Excellent

26 Apr 2025

Jorge

Updated facilities, great staff service.

Leisure Partner

8/10

Excellent

21 Apr 2025

Donald A

Excellent staff was very friendly and helpful. Great water pressure and plenty of hot water. Very clean and plenty of electrical outlets. Extra blankets were very helpful. It is right next to square where big easter parade ended, but we were shielded from outdoor noises. Location is incredible! We loved that.

There were two drawbacks. The first was that we heard people walking on stairs quite frequently in middle of night. The second was the awkward bathroom. Toilet sits in tight area and you have to sit sideways. The sink has a shelf mounted right above it that prevents you from being able to easily wash your face or spit out toothpaste. And the shower is in a tight space with the hot/cold handle placed where it is very easy to bump and turn off, make it all cold, or make it all hot.

All in all, the apartment is fine, but unless the bathroom was remodeled, we would opt to try a different hotel.

Leisure Family

10/10

Exceptional

17 Apr 2025

FRANCISCO J

Very good location

Leisure

8/10

Excellent

15 Apr 2025

Danilo Esteban

One of the staff was very rude because we were claiming the room that we pay in Expedia.

At night there a lot of noise from the street

Leisure Family

8/10

Excellent

07 Apr 2025

Donald

Very nice place very clean and modern good value

Leisure Self

6/10

Pleasant

06 Apr 2025

SHELBY

The staff were very welcoming and helpful. Check in was easy and we could store our luggage. We did have to buzz into the main building every time which was odd, but there was always someone to let us in. The room was small, but for a Hostal it was enough (considering we had our own bathroom in the room). It could be cleaner—the ceiling was peeling above our shower, the shower head was on the floor of the tub when we arrived, and the comforter and blankets did not seem to be as clean as the sheets. Overall, I would probably book again.

Leisure Partner

10/10

Exceptional

04 Apr 2025

Yatnier

Nice

Leisure Family

6/10

Pleasant

04 Apr 2025

Eric

Great location, very clean, cordial staff. The room was lacking especially the very small bathroom and shower could not bend over to wash my lower body. Bathroom sink tiny and no mats to place outside of shower to prevent water on floor.

10/10

Exceptional

28 Mar 2025

Lucy

Kindly stayed

Very attentive staff, clean towels and sheets, kindly accommodate our luggage before checking in and after checking out.

Friends_and_family Family

10/10

Exceptional

27 Mar 2025

Dairan

Great location.safe and clean. Recommended

8/10

Excellent

22 Mar 2025

Devdatta

Walkable and convenient Transportaion

Leisure Family

10/10

Exceptional

29 Jan 2025

Osmani

The place is in a great location, the staff is amazing and the bedroom are ok for the price.

Leisure Friends

4/10

Poor

18 Jan 2025

Jorge

The rooms (at least for 3 people) are extremely small, with almost no room for 3 people's luggage, the bathrooms are extremely small and nothing like the photos posted on Expedia. If you have a rental car, I recommend careful coordination for parking. We didn't get one, nor did we get the hotel to help us with the issue of our car's license plate when driving through the center of Madrid, which has limitations and many hotels put it in the city system to exempt payment of the pollution tax. This hostel doesn't help with this issue either.

Leisure Family

10/10

Exceptional

09 Dec 2024

Jenny

Good location! It's easy to find something to eat! Walkable!

Leisure Self

6/10

Pleasant

05 Dec 2024

Chona

Loved the location

Leisure Partner

8/10

Excellent

02 Dec 2024

Jenny

Good location!

Leisure Friends

8/10

Excellent

09 Nov 2024

Darko

The place is in good location, they don't have ironing for clothes, you must to leave the key on the reception.

Friends_and_family Friends

8/10

Excellent

05 Nov 2024

Adolfo

The property is a few steps away from Puerta del Sol, close to many of Madrid’s main attractions within walking distance, same as Sol’s Metro station. We stayed in two different rooms, they were quite small but clean and confortable. Since it’s in front of a busy street with bars and restaurants, it was a bit noisy to the point we woke up in the middle of the night once.

10/10

Exceptional

01 Nov 2024

Regla C

Excelente ubicacion , zona muy muy animada !!

Leisure Self

8/10

Excellent

29 Oct 2024

Stephen

Room was exactly as advertised. Area around hotel can be noisy, but I knew that in advance, so no surprise. Clean. Staff was friendly, courteous and professional.

Leisure Self

4/10

Poor

22 Oct 2024

Svetlana

The hostal is located in old building with horrible odor inside. No ventilation , air conditioner does not work. We got the smallest room possible instead of double room for which we paid $195 for the first night. Concierge promised to give us another room next day, we stayed in that room for 4 days but never been moved to a room we paid for. The bed, pillow and bedding is in poor condition, one small chair. There is no breakfast, no iron, no hair dryer, no minim fridge, not even a lobby to sit in to do some work or have a coffee and meet up) plain just a bed and a bathroom that’s it. The electric outlet gives yellow sparkles when plugged or when the light needs to turn on/off. Overall unpleasant experience. The staff is not that friendly or compassionate.
We wouldn’t stay there again. And I won’t recommend to stay there.
it’s convenient as a location but not if you have a car. There are many different hostels around- give a try but do not fall for Hostal El Pilar

Leisure Friends

10/10

Exceptional

22 Oct 2024

ROY

The staff is exceptionally kind and helpful. Very convenient location . Safe and clean

Leisure Friends