Name: Candeo Hotels Kobe Tor road
Address: 3-8-8 Sannomiyacho, Chuo, Kobe, 6500021, JP

10/10

Exceptional

04 Jul 2026

NORAZEAN

Good clean room. Very welcoming and helpful staffs. Amazing breakfast spread. Clean public bath facility. Hotel close to many shopping streets and attractions to explore. I enjoyed my stay in Kobe. Thank you Candeo.

Self

10/10

Exceptional

25 May 2026

Jing

The hotel is conveniently located near two stations and just a short walk from Daimaru Kobe and Nankinmachi. The location is extremely convenient, and the sentō was great as well.

Self

8/10

Excellent

23 Mar 2026

Asuka

I love healthy breakfast and a wonderful public bath facility.

Self

8/10

Excellent

27 Feb 2026

Billy

Location is near to shopping areas

10/10

Exceptional

29 Dec 2025

Gerald

The breakfast area was spacious and bright with an excellent aray of food options. We were made to feel right at home by the staff, who were friendly, polite and gave great service.

Leisure Family

8/10

Excellent

19 Dec 2025

Hsin

Very good location

Leisure Family

8/10

Excellent

17 Nov 2025

Asami

The location was great, but it was close to a train station so it was a little bit too noisy.
We wish there was a coffee maker in the room.

Leisure Partner

10/10

Exceptional

15 Nov 2025

Jose

Perfect for a stay at kobe.

Leisure Partner

10/10

Exceptional

25 Oct 2025

Lee

Love the breakfast lounge and food options

Business_and_leisure Partner

10/10

Exceptional

24 Oct 2025

Elisa

Awesome stay convient

Leisure

8/10

Excellent

23 Oct 2025

Vi

Our room has very strong urine smell from the carpet in the corner of the room. Bathroom smells better than the sleeping area.

Leisure Family

6/10

Pleasant

20 Oct 2025

Matthew

Restroom smelled strongly of urine. Housekeeping services very restrictive- in order to have room fully turned over we had to leave by 9am which was not convenient.

Leisure Family_with_children

8/10

Excellent

14 Oct 2025

James

Room was a reasonable size. Enjoyed the ofuro, especially the outdoor bath. Appreciated the laundry facilities. Only downside was that it didn’t really dry the clothes. But hung them in the room and they dried OK. Conveniently close to several train stations.

Leisure Friends

10/10

Exceptional

27 Sep 2025

Elizabeth

Onsite onsen open all night. Great location, lots of great bars and restaurants around and well connected. Superior double was very spacious.

Leisure Partner

8/10

Excellent

29 Aug 2025

Jong Phil

Needs to work on cleaning and maintenance.

Leisure Family

10/10

Exceptional

23 Jul 2025

Sachiko

三ノ宮から歩ける距離で買い物やダイニングにもとても便利でよかったです。

8/10

Excellent

17 Jul 2025

mandy

The room I had originally had an awful smell. The staff was nice enough to switch me to another room. The another room also had the smell but it was manageable. Location is convenient with lots of shops and restaurants around.

Leisure Family

10/10

Exceptional

12 Jul 2025

Rachel

Clean comfy hotel with a free public onsen for all guests

Leisure Partner

10/10

Exceptional

30 Jun 2025

Sam

Very local spot at respectable price

Leisure Self

10/10

Exceptional

07 Jun 2025

Gary

Very nice stay! Sento was amazing, breakfast was delicious. Staff very good. Excellent job Candeo!

10/10

Exceptional

23 May 2025

bhagwan

Great location. Great property and a very friendly staff.

Business_and_leisure Family

10/10

Exceptional

23 Apr 2025

Courtney

I had a great stay! The location is perfect—just a short, easy walk from Kobe Sannomiya Station, with another train station right across the street for easy access to Osaka. The hotel was very clean, and the service was excellent. Everything was convenient and comfortable. Highly recommend for anyone visiting Kobe or planning day trips to nearby cities!

Leisure Family

8/10

Excellent

17 Apr 2025

Ojonsano

This was a great centralized location for our trip to Kobe. Easy to find and walkable from all directions. The hotel itself had many options including public onsen, laundry, and breakfast which was nice. Staff was helpful in storing our luggage on the last day which allowed us to explore more. The room itself was small, and the bathrooms felt like we were on a cruise. Small and cramped, but had what you needed. We didn’t stay very long in our rooms due to the size but it was manageable for the two days we were there. Overall nice experience

Leisure Partner

8/10

Excellent

12 Apr 2025

karen

This hotel is handy for chinatown and is walking distance to the harbour area and sannomiya station. Motomachi station is about a 3 minute walk away. The breakfast buffet has a good selection of dishes and the bed was comfortable. Even for a Japanese hotel, the room was very cramped for 2 people travelling with carry-on sized suitcases. As for the onsen - if you have tattoos you can only bathe between 11pm and 3am, which I honestly found quite insulting.

Leisure Partner

10/10

Exceptional

02 Mar 2025

Cristian Jose

Great value

Business_and_leisure Family

10/10

Exceptional

15 Feb 2025

Raphael

Fantastique hotel.
very convenient to get to the subways and lots of eateries and shopping within walking distance.

Business

10/10

Exceptional

12 Jan 2025

Schorr

2nd time to stay here. Excellent location and room / view was amazing (mountain side - 11th floor).

Leisure Self

10/10

Exceptional

29 Dec 2024

Satoshi

There are some outside noise.

Leisure Self

10/10

Exceptional

03 Oct 2024

Nastassia

Room was very clean and the property is close to tons of shops and restaurants!

Leisure Partner

8/10

Excellent

22 Sep 2024

Pui Yi

Staff are nice and polite.
The location is convenient.
However, there is moldy smell in the room.
Other than that, everything is good.

Leisure Partner

10/10

Exceptional

25 Aug 2024

Martin

My second time at the hotel in the past year. Nice public bath on the top floor. Lots of shopping and restaurants in the area. Chinatown is a ten minute walk away. Airport bus at sannomiya station, also a ten minute walk.

Leisure Self

10/10

Exceptional

23 Aug 2024

Kazuya

I love a big bath.

Leisure Self

8/10

Excellent

15 Jul 2024

Megumi

Clean and good breakfast

Leisure Family

10/10

Exceptional

02 Jul 2024

Ming

Great staff and convenient

Leisure Family_with_children

6/10

Pleasant

14 Jun 2024

Duong

The room smelled of mildew and the bathroom had this same smell. It made the showering experience unbearable at times. Staff aren’t super friendly compared to other hotels I’ve stayed at.

Leisure Self

10/10

Exceptional

27 May 2024

Sumihiro

Super Breakfast

Super good breakfast!!

Business

8/10

Excellent

25 Mar 2024

Linda

Very happy

Excellent experience
The only minor negative thing was
The hotel put a time limit and reservations for breakfast but they were very flexible when I changed the time .

Self

10/10

Exceptional

20 Mar 2024

Martin

Front desk folks professional and are knowledgeable to customer needs. So nice I stayed a second night. Lots of shopping and food close by. Got lost finding the hotel, took JR and got off at Kobe station. You need to get off at Motomachi or Sannomiya station.

Leisure Self

10/10

Exceptional

17 Mar 2024

Ching ting

Always love their great spa at roof top

Leisure Family_with_children

10/10

Exceptional

25 Dec 2023

Raymond

Very convenient to downtown sites

Leisure Partner

8/10

Excellent

01 Nov 2023

Verified traveler

hotel is ok but be careful with public bath

The location is good, and the room is big in Japanese standard. There were a sofa like futon in our room which we could actually sit on. However I have to say that the public bath seems to have a lot of chlorine in it. It is best to rinse off thoroughly after using it; otherwise your skin may get irritated just like mine. The pajama they provided are made of a lot of polyesters. It was not as comfortable as pajama provided by other hotels. Moreover, each guest were given a time slot to eat breakfast. I think it is 45 min each slot(?) Not that there is a lot of food for us to eat which took up the entire 45 min, but it was a feeling of time limit that made us cannot relax. Breakfast food was just ok. One last thing I need to mention is that the hotel's shampoo/conditioner/soap smells like either peppermint or rosemary which I am not a big fan of. For those who does not like those smell, it is best to bring your own soap and shampoo.

Friends_and_family Family

10/10

Exceptional

01 Nov 2023

Yee Wa

Convenient and close to everything. Walkable to attractions. Breakfast is good. Very safe at night time

Partner

4/10

Poor

18 Oct 2023

Yiyin

Not satisfied, not worth the price, the bathroom smells really bad, ventilation fan full of dust, poor quality of the mattress as well

Family

10/10

Exceptional

13 Sep 2023

Billy

A great hotel - better than I was expecting. Decent sized room, big window, very contemporary and clean. Desk staff was attentive and helpful, the breakfast was good!

Leisure Friends

10/10

Exceptional

14 May 2023

J

Great location good price, wonderful staff

Business_and_leisure Self

10/10

Exceptional

13 Apr 2023

Megu

This is in the bustling area of Sannomiya and a quick 5 minute walk to the train station. Super convenient, clean, and affordable. I saw both local and international tourists during our stay. All the staff were great!

I liked the washer and dryer and breakfast buffet.

My only feedback would be to leave the free toothbrushes and pjs in the lobby for people to pick up if they need it - I felt bad they kept replenishing our supply of both in our rooms.

I will stay here again and would recommend this hotel.

Leisure Family

8/10

Excellent

17 Feb 2023

Kye Seong

Rooftop spa onsen is very nice

Leisure Self

6/10

Pleasant

11 Dec 2022

Anson

Very good location, but the service was not good.

Leisure Partner

8/10

Excellent

15 Oct 2022

Yoko

It was comfortable and convenient location.

Leisure Family_with_children

10/10

Exceptional

12 Oct 2021

Yi-Jei

Definitely recommend

The mattress is neither too soft nor too hard, perfect, I have nice sleeps. The room is a little bit more spacious than regular, standard Japanese hotel room. The sound insulation is very nice as well.

Self

6/10

Pleasant

19 Sep 2021

Kevin

Small room. No place for a suitcase. No USB outlets. Curtains don’t block out the sunlight. Noise from the adjacent train line. Nice rotenburo and sauna.

Business

8/10

Excellent

15 May 2021

Verified traveler

Very clean, in a super convenient location - recommended!

Business Self

8/10

Excellent

26 Apr 2021

Verified traveler

Poor service responsiveness

Nice hotel, great location but not very accommodating service. When I wanted to have the breakfast, they told me I was not allowed as I had to have booked in advance. Not a great way to treat a guest who is happy to pay ¥1,800.

Self

8/10

Excellent

08 Dec 2020

Bob

Lovely hotel, excellent location with nicely designed rooms.

Business Self

10/10

Exceptional

29 Aug 2020

Verified traveler

It’s very convenient. Very close to Sannomiya and Motomachi station. Nice open air spa on the top floor. Japanese style breakfast is excellent

Friends_and_family Family

6/10

Pleasant

26 Aug 2020

Verified traveler

The receptionist was a very nice, young man.

10/10

Exceptional

03 Feb 2020

Verified traveler

Excellent location approaching the railway station. Facilities are also designed to meet our needs such as hot spring. Approaching the China town with so many different kinds of restaurants such as Canton + Hong Kong Dim Sum & Yam Cha, Shanghai, Szechuan and Peking. Shopping streets are also nearby so that no worries of how to enjoy your stay over there!

Leisure Self

10/10

Exceptional

28 Jan 2020

Verified traveler

This hotel has sky spa and you can enjoy and relax

Friends_and_family Family

10/10

Exceptional

10 Jan 2020

Ryan

EXCELLENT

excellent hotel. Top notch breakfast, clean spa, they thought of everything

Partner

6/10

Pleasant

03 Jan 2020

SHIHHE

The sound isolation is not good at all.

I have been arranged to a room facing to the road. Even though I closd and locked the window, I still can hear the sound made by vehicles outside. I think this is the point the Hotel really need to improve.

Self

8/10

Excellent

21 Dec 2019

Haruka

The big public bath on top floor was really nice. Outside bath was refreshing.

Friends_and_family Family

8/10

Excellent

14 Dec 2019

Sasha

Room is close to the train station convenient but noisy. Room is too small for 3 people. Like the breakfast buffet.

Friends_and_family Family_with_children

10/10

Exceptional

09 Dec 2019

KA CHEONG

My stay at Kobe

It was a convent hotel and a very new one; the sa view at the to floor gave you a wonderful and unforgettable moment;

Hotel closed to shopping and dining area and why not stay again next time.

Partner

4/10

Poor

08 Dec 2019

VG

Property mentions front desk as 24 hrs, but does not have possibility to open doors after 12AM. I had arrived after 12AM , there was no bell or intercom, had to call the hotel. struggled to get the message across to the opertor to activate the doors as she could not understand english. She initially asked me to call back later in the morning. When i reached the front desk i got the impression front desk personnel had been sleeping and probably i had woken her up. Service attitude was really poor, just running through the motion .

Business Self

8/10

Excellent

02 Dec 2019

Ishai

Good option

Stayed one night but enjoyed the onsen on the roof ( don’t really understand why Niall views are restricted)
Room was modern nice and comfortable

Partner

10/10

Exceptional

30 Nov 2019

Verified traveler

A bit small for the rooms, luggages barely fit.
But amazing location.

Business Family

10/10

Exceptional

11 Nov 2019

Verified traveler

Very convenient location. Helpful staffs. The breakfast is delicious with a variety of choices.

Leisure Self

10/10

Exceptional

31 Oct 2019

Verified traveler

I love your hand soap! It smells really nice. The room was very cozy and nice! We had a very relaxing time! Thank you! The breakfast buffet was yummy!

Partner

10/10

Exceptional

27 Oct 2019

Chan

Like: new, convenient, near JR train station and shopping street, many choices for shops and restaurants.

Leisure Partner

8/10

Excellent

24 Oct 2019

Verified traveler

Conveniently located for restaurants, 10 to 15 mins walk to train stations, very clean

Friends_and_family Family

10/10

Exceptional

12 Oct 2019

Verified traveler

Very convenience location in Sannomiya Kobe. Shop all you want and it's a few blocks to unload. Lover the Sky Spa which you can also take a a shower if there are too many people fighting for the bathroom in your room.

Friends_and_family Family

8/10

Excellent

12 Oct 2019

Gary

no bar in hotel to relax at but many located closely

Business

8/10

Excellent

03 Oct 2019

Verified traveler

The Hotel is very conveniently located. Clean and well appointed. The only reason we can't give a full 5 rating is the time wasted waiting for lifts. It was a busy time but there were long waits for the lift to or from reception (on the 13th floor), to and from our room and to the entry on ground level.

Leisure Family

10/10

Exceptional

03 Oct 2019

Verified traveler

The view from our corner room was fab, watching trains go by, the mountains, the city. The spa was delightful even though you have to go with the Japanese way of using ;-)
Breakfast was great - what a choice - and what views whilst eating. And the staff were so polite.

Leisure Family_with_children

10/10

Exceptional

01 Oct 2019

Verified traveler

Each room had a wonderful little window bench you could sit in and see the sights from. Beautiful hotel, smart with the space available.

Leisure Friends

8/10

Excellent

11 Aug 2019

Mohamed

New, clean, and perfect location. Close to train track though, so might annoy you a little if you have light sleep.

Friends_and_family Family_with_children

4/10

Poor

02 Jul 2019

Marina

Not worth the money

Unfriendly staff, tiny rooms (couldn't even fit 3 luggages) and really underwhelming breakfast! On the bright side: great location.
I think there is better options for that money ...

Partner

10/10

Exceptional

11 Jun 2019

Melinda

The hotel is very clean. It is in a great central location in Kobe and close to Sannomiya Station

Leisure Family

10/10

Exceptional

28 May 2019

Ros

New, just one year old. Modern. Small room as expected but comfortable. Excellent position, walk to Sannomiya and Motomachi stations. Plenty++ eating places closeby.

Leisure Partner

10/10

Exceptional

27 May 2019

Felicia

Nice stay

The hotel is near train tracks, so if noise bothers you, ask for one facing away from the mountains. It personally didnt bother me, but it's nice to be aware of this. Staff was pleasant and bed was comfortable

10/10

Exceptional

21 May 2019

Verified traveler

Excellent (very convenient) location close to Sannomiya Station, convenience stores, restaurants, and plenty of fabulous shopping including Daimaru Department Store.

Staff do not speak much English but this is understandable, given the hotel’s main customer base is the domestic Japanese market. They do try very hard to assist, however, and were all very pleasant to deal with.

I would note that the reception (located on the 13th floor) is quite small and not overly impressive. The Queen Room I had on the 8th floor was certainly compact but well designed and sparkling clean.

I would recommend the Candeo Torroad Hotel to family and friends and hope to stay there again myself on my next visit to Kobe.

Leisure Self

10/10

Exceptional

01 May 2019

Verified traveler

Right in the heart of Kobe and close to everything! Beautiful rooms small but cozy and well designed. The rooftop bath was excellent which we used almost every day. Hotel staff was very attentive and helpful. There was a coin laundry next the the rooftop bath place but because there were only two machines, it was difficult to find vacancies in the evening. If you love shopping in Japan, this is the place! Daimaru, Uniqlo, Daiso, Bookstore, and all kinds of restaurants are just there! Three convenience store within 15min walk nearby. Highly recommend.

Leisure Family_with_children

10/10

Exceptional

26 Apr 2019

Hugo

Very good hotel in the center of Kobe

Ok, small room, but most rooms are small in Japan. The hotel is very new, so all looked very good. Good location, a nice breakfast, friendly staff, would stay again!

Partner

10/10

Exceptional

18 Apr 2019

Alexandria

WOULD STAY AGAIN...and AGAIN...and AGAIN

LOVED the service, cleanliness, bed/sheets very comfortable, spa upstairs is clean and spacious, location bar none is SUPERB. Hubby and I travel extremely light (we each had a backpack) and the room was cramped with our backpacks. It would be a challenge with suitcases. No view, however we don't really care about views because we are out exploring from sunup to sundown. Everything is meticulous and clean. Staff are super accomodating and you can borrow a convertor if you need an extra one. Price was excellent also. Would stay again with family and friends, hands down. HIGHLY recommend.

Partner

10/10

Exceptional

15 Apr 2019

Verified traveler

Great location

Super convenient location. The room was very small, but clean. The breakfast was really good.
I would stay there again.

8/10

Excellent

16 Jul 2026

マサル

朝食がよい。　
眺望が良い。
展望風呂が快適で、利用時間も長くてよい。

Self

10/10

Exceptional

07 Jul 2026

KENSAKU

二度目の利用ですがいつもホテル全体が清潔感があり朝食も最高でした。

Self

10/10

Exceptional

29 Jun 2026

Hee jung

굳 좋아요
위치좋음...칸데오는 어딜가도 중간이상 인듯...

8/10

Excellent

08 Jun 2026

Maiko

スカイスパと朝食がとても良かったです。特に朝食の際のスタッフの対応が丁寧で良かったです。

Self

6/10

Pleasant

07 Jun 2026

コウジ

特に無し

Partner

10/10

Exceptional

05 Jun 2026

Katusya

本町駅から至近で施設は新しく、大浴場もサウナも清潔で良い

Business

8/10

Excellent

02 Jun 2026

Sunghyun

대욕장이 있어서 매일 여독을 풀기 좋습니다
일본 호텔치고 넓어요

에어컨이 조금 냄새가 납니다.신경쓰일 정도는 아님

Friends_and_family Family

10/10

Exceptional

24 May 2026

Yukihide

とても清潔な客室で気持ちよく宿泊できました。朝食も良かったです。

Business

6/10

Pleasant

23 May 2026

Junichi

出張で宿泊
クイーンルーム
部屋はソファなどゆったりできる感じだが、デスクがなく、小さなテーブルしかないためワーキングスペースはなし。
大浴場がお目当てだったが、脱衣所は壁やロッカーはガタガタしてるし汚れている。
外気浴スペースはあるが、広さに対してイス２つだけで、夜は常に誰か座っている。
そもそも14階には無駄なスペースがあり、もっと浴場に広さを持てたはずです。
おじさんの出張客はターゲットにないのかな。
インバウンドが多いから改善しようとしないんだろう。
朝食は最低限って感じで、味噌汁やカレーは具なし。
カレーは上にソーセージとか乗せれるけど、味噌汁にネギとかワカメ用意しといて欲しい。
朝食付きで15000円以下で予約できれば泊まるか検討
20000円以上なら他を当たります。
とりあえず、次の神戸は別のホテルにします。

Self

10/10

Exceptional

21 May 2026

Ville

Veldig bra, grei størrelse på rommet. Sauna inngår i prisen.

Partner

8/10

Excellent

09 May 2026

れい

商店街、中華街が徒歩圏内にあり利便性がとてもよかった