Name: Hotel Piena Kobe
Address: 4-20-5 Ninomiya-cho, Chuo-ku, Kobe-shi, Hyogo, Kobe, 651-0093, JP

10/10

Exceptional

19 Jul 2026

Katsumi

朝食が素晴らしい。駅から少し離れているので荷物を持ちながらの徒歩移動は不便

Self

10/10

Exceptional

01 Jul 2026

Seth

I enjoyed my stay. Their breakfast is an amazing experience. The staff was friendly and made me feel right at home. The hotel building is also a really cool property. Thank you very much.

Self

10/10

Exceptional

26 Jun 2026

Shihchin

amazing breakfast , staff responded kindly

10/10

Exceptional

20 May 2026

Chao-Chang

Clean and cozy

Self

8/10

Excellent

28 Oct 2024

Danielle

Great place between the ocean and the mountains, walkable from the JR line and the Shinkansen. The only small negative is that the bathtub is very slippery and a bit scary for older people. Some anti skids would be welcome in the tub.

Leisure Partner

8/10

Excellent

25 Oct 2020

Verified traveler

好みは人それぞれ

朝食目当てで行きました。パテアンクルートもおいしく、素晴らしいお料理だと思うのですが、
私にはちょっとあいませんでした。
とても可愛らしいデザートも私の好みではなかったです。
人それぞれこのみがあるので今回私には合わなかったです。
先日泊まったリッツカールトンの朝食がとても好みでした。

Friends_and_family Family

10/10

Exceptional

22 Jun 2020

Yoshio

素晴らしい朝食

コロナの影響で朝食がバイキング形式で無かったのですが、コース形式での提供で素晴らしい朝食を経験できました。

Friends_and_family Family

4/10

Poor

21 Mar 2020

Disappointed

Room was extremely small and service was poor for the price. On the day of the check in, Expedia offered the same room for ¥3,000 less.

Leisure Family

10/10

Exceptional

28 Feb 2020

Cynthia

LOVE HOTEL PIENA

It was our first visit to Kobe and we checked in at Hotel Piena on a rainy day. The front desk immediately gave us a towel to dry off. We got to our room where we stayed in a light mint green room. The hotel didn't feel old per se but more vintage with the decor and furniture and we loved it. They offered a smart phone that we could take around. It was loaded with maps and suggestions. One thing I loved was that you could say that you didn't want your room cleaned for the day and then you would receive 1000 yen to use at the cafe! I bought some jam! Last thing, and the reason why I booked this hotel, WAS FOR THE BREAKFAST BUFFET. It was everything I wanted and more. WE ate at the buffet twice. If I return to Kobe, I will be coming back here again..and again..

Partner

8/10

Excellent

16 Dec 2019

Neil

Good location close to Shin-Kobe station

Unlike some or the more modern Japanese hotels this place offers a little more space in both the bedroom and bathroom. It feels a little dated but it's quaint and in good condition.
Friendly helpful staff too.

Partner

10/10

Exceptional

05 Dec 2019

Wing Ho

Excellent Hotel Service

Everything was good, from hotel front desk, hotel room conditions to morning breakfast were awesome. Definitely will stay again if revisit Kobe!

Partner

10/10

Exceptional

02 Dec 2019

Verified traveler

The hotel staff were exceptional. They stored our luggage since we arrived too early and took it to our room for us (laid out very neatly) while we were out. The room was very comfortable with all the necessary amenities.

Leisure Partner

8/10

Excellent

11 Nov 2019

Verified traveler

Like: Room has sufficient space, clean, walking distance to shopping areas, breakfast was awesome.

Dislike: Getting extra bottled water for my wife and myself, I had to pay for it. We had finished the 2 complimentary bottled water the day before and asked for 2 more bottled water the following day and was charged for it. Also, the air conditioner for the room didn't work well. It was hot and stuffy. Informed the hotel staff and was only provided with a small Dyson fan.

Leisure Partner

8/10

Excellent

01 Oct 2019

Verified traveler

Nice clean hotel Short walk to main station Very good breakfast a lot of variety Nice touch is if you don’t have your room cleaned they give you a ¥1000 voucher up spend at coffee bar

10/10

Exceptional

29 Sep 2019

Verified traveler

Highly recommended, and Handy phone a real bonus

Excellent location, convenient for bars & restaurants in town, and only 10 min walk to station. Incredible service - very polite, friendly, helpful staff. Furnishing style is a bit dated, and room compact (step up to bathroom & shower may be tricky if you're very tall), but clean, comfy, functional and powerful shower. Particularly brilliant is the free \"handy\" mobile for guests providing unlimited international calls (to certain locations including UK) and free wifi when in town.

Self

10/10

Exceptional

03 Sep 2019

Wenting

地点到三宫站和新神户站都方便，早餐里的牛肉味增汤和甜点都超级赞，周末人多吃早餐要排队。房间小小的但是很干净，服务人员超好的，离店之后发现项链忘在房间里，服务人员找到以后给我寄到了下一站的酒店里。

Friends_and_family Friends

10/10

Exceptional

25 Aug 2019

Verified traveler

We are very satisfied to staying there!! Breakfast buffet was great as we remembered!

Friends_and_family Partner

10/10

Exceptional

19 May 2019

Verified traveler

Only Japanese television channels, otherwise everything was fine. The bed was very comfortable, with a lovely quilt.

Friends_and_family Family

10/10

Exceptional

12 May 2019

Verified traveler

Walking distance from Shin Kobe and Nunobiki herb garden Cable Car base station. Good eateries around including Kokoroya at Sannomiya. Breakfast buffet at hotel is splendid. Luggage’s forwarding facility easy to use. Highly recommended.

Leisure Family

10/10

Exceptional

17 Apr 2019

Verified traveler

Nice, clean and spacious room as compared to other hotels

Leisure Partner

10/10

Exceptional

10 Apr 2019

Alma

Perfect hotel for Kobe in every way

We originally booked 2 nights at this hotel and we're so impressed with the cleanliness, size of the room and super comfy bed that we booked a further 2 nights, we paid about $100 US a night, can't recommend this hotel enough, the only slight let down was there was a high step to get into the bathroom but everything else was perfect, 15 mins walk from Kobe station and about 10 mins into town.

Partner

8/10

Excellent

24 Nov 2018

Verified traveler

Although the room is small, the bed is comfortable.

Partner

8/10

Excellent

09 Oct 2018

Verified traveler

Decent boutique hotel for the price...............

10/10

Exceptional

12 Apr 2018

Verified traveler

Very good hotel. Close to amenities

The hotel was quiet inside even though on a busy road. It was located a short walk from shops, cafes and train station. The staff were very pleasant and helpful.

8/10

Excellent

09 Apr 2018

Lawrence

Centrally Located, Great Breakfast

Checking in was not a very good first impression. Firstly, depending on hotel staff (like the one who received us) language could be an issue. We were assigned twin beds, when we requested for a double the staff gave us options to change rooms almost every day of our stay, alternating between a twin to a double and back again. The standard room was a little tight but clean and comfortable. The hotel has bigger suites that look very nice... if you can afford them. Once we have settled down, we quite enjoyed our stay. The breakfast was fantastic.The hotel was quite centrally located to the Sannomiya Station, to the Church, restaurants, parks, etc Other than the staff who received us, the other staff were pleasant and helpful - one even took the time to give us very detailed instruction to travel to Himeji Castle (i.e. when and what trains to take, etc). All in, we enjoyed our stay... did I mention that the breakfast was fantastic? :-)

6/10

Pleasant

22 Feb 2018

Japanfan

Dirty floor and smelly bathroom suite

Breakfast is ok but not brilliant. Paying 2300 yen you would get a lot more varieties and better quality in other hotels.
We were staying in top floor suite, the cleanliness is not up to Japanese standard.
Staff service is poor especially night staffs, no smiles at all and not very helpful even when not busy.
We travel around Japan for many years, we know what we can expect from a 3 and 4 stars hotels.

10/10

Exceptional

07 Jan 2018

Lam

I loved the breakfast and good service

10/10

Exceptional

29 Nov 2017

Christine

Beautiful lobby

Nicely decorated boutique hotel style lobby and room. Lots of creative details in the room such as the phone and kettle. Came with Bvlgari toiletries. Clean and comfortable room.

Booked a 4 pax room. They packed 2 extra trolley beds in a 2 beds suite room. Room not designed for 4 pax originally.

Location not so convenient though. In between Shin Osaka Shinkansen Station and the busy Sannomiya area.

8/10

Excellent

17 Nov 2017

Man Shan

Breakfast there is a MUST!

The brekkie is excellent. The room condition is a bit old. Parking fee is a bit expensive.

Family

10/10

Exceptional

31 Oct 2017

Verified traveler

Close to shopping mall

Breakfast at this hotel was excellent. Hotel staff were very attentive.

8/10

Excellent

20 Aug 2017

Alex

Good enough.

It was quite a budget hotel in 3 / 3.5 stars. The staff was very nice and caring like in other things everywhere in Japan.

8/10

Excellent

19 Jun 2017

Fuk-On

Excellent breakfast

Nice small hotel, location a bit far away from train station, walkable though. Room size consistently small as with Japan Business Hotel. Clean and tidy, welcoming staff.

Partner

10/10

Exceptional

11 Jun 2017

Abraham

Awesome place

This is one of the nicest hotels in Kobe you can stay in. We were in the city for my mother's birthday, and the staff really treated her extra special - giving her a nicely designed birthday dessert during breakfast, and even giving her some gift cookies when we left.
- The breakfast has won several awards for being the best breakfast around. It truly is a remarkable presentation with so many delicious items to choose from - a lot of hot foods, including my favorite pork bellies, salmon, eggs, congee, etc, a wide variety of their award winning jams, healthy fruit juices and a lot of pastries/cakes to choose from. If you stay in this hotel, definitely have the breakfast for at least one day (it's about (24K yen)

Family

10/10

Exceptional

03 Jun 2017

PEI-YU

The great stay in Kobe.

Hotel to Sannomiya station about 10 minutes, it is recommended that passengers with luggage take taxi ride. Breakfast is very rich and delicious, the room is very elegant and clean. Next time if I have the opportunity to go to Kobe will choose Hotel Peina Kobe again. Thank you.

Family

10/10

Exceptional

23 May 2017

Verified traveler

Excellent value for money hotel

Great simple hotel conveniently located in Kobe. No special features with the exception of a wash and brush up loo complete with heTed seat! Very special!!!!
The breakfast buffet was outstanding. All Japanese dishes but wonderful!
We were the only westerners in the hotel. Minimal English spoken but attention to detail exemplorary.

10/10

Exceptional

20 May 2017

Flora

Hotel Piena Kobe is excellent.

Hotel Piena Kobe is a world-class hotel. Its staff has been superbly trained and is enthusiastic. The front desk gave us extremely good service, especially on taxi calls. The restaurant is beyond description, from Kobe beef to vegetarian fare, they have it all or will make it. The breakfasts are amazing. You will enjoy your stay.

8/10

Excellent

13 May 2017

Kate

Odd location? for ladies who love sweets

Decided to stay at the hotel, because of rated No1 Breakfast by some source in Japan...
It was hard to understand precooked One big egg omelette on the plate at Buffet table
Everybody will share, No chef or anybody will not cook your eggs?
Instead we found very good variety of sweets.
It's the nice small hotel to stay with your sisters, mother, aunts or girlfriends.
Maybe not with your Grandmothers, if she does not mind walk with a luggage more than 15 min.
From the nearest Sannomiya station or pay about $20 for each taxi ride.

10/10

Exceptional

12 May 2017

N

Piena Suite rooms are exquisite!

Staff service was okay, not the best. No one helped with luggage or anything. Once I stepped into the suite rooms, it was amazing. The 2 suite rooms had different theme and layout. Bathrooms were huge with jacuzzi bathtubs. Room had lots of amenities and had daily turn down service, chocolates were tasty. Location is good too, about 5mins walking distance to train station and Sannomiya district which has tons of restaurants and food alleys where we found dinner for our 2 nights stay.

8/10

Excellent

11 May 2017

Sam

Awesome breakfast

Location is slightly off but worth the stay if you enjoy hotel breakfast!

8/10

Excellent

30 Apr 2017

Verified traveler

Close to all of key Kobe shopping and restaurants

When they say a small double room they mean a small double bed. I am thinking that I would have called the bed a king single. We also would have benefited from instructions on adjusting the air conditioning as we found the room to be quit over heated. Otherwise it is a comfortable hotel with the usual room/ bathroom amenities.

10/10

Exceptional

20 Apr 2017

Mark

Spacious room

Very large suite like room with couch in bedroom and another area with round table and chairs.
Wifi was unreliable . Would go on and off. And when on it. was slow.
Hotel close to shopping district walking distance.

Family

10/10

Exceptional

15 Apr 2017

Verified traveler

Excellent service, great rooms

I asked the front desk staff to help me book a Michelin star restaurant, they were great and helpful

10/10

Exceptional

03 Apr 2017

Boutheina

The hotel is excellent. Their breakfast and dinner are exceptional..

8/10

Excellent

24 Dec 2016

Jennifer

Great breakfast

Friendly staff & value for money breakfast.

Partner

8/10

Excellent

30 Nov 2016

Kim

Good Hotel in Convenient Location

Enjoyed my experience at this hotel. Good location near train/subway station. Easy walking distance to sights and transportation. Room was decent size for Japan. Enjoyed the breakfast and it was worth the approximate $20. The bed was very firm. Too firm for me to sleep comfortably. Also there was some spot that were missed when dusting. As someone who is highly allergic to dust, this was annoying.

8/10

Excellent

10 Nov 2016

ZWELABANTU

convenient and clean hotel

fabulous stay

Partner

10/10

Exceptional

05 Nov 2016

Verified traveler

Friendly staff nice breakfast

The staff are all very helpful. They speak good English and are really friendly. The breakfast is the highlight. The twin room is big enough for the two, and the furnitures are very elegant. Beds are comfortable.

8/10

Excellent

30 Oct 2016

Rosita

Clean hotel

Great breakfast

Partner

8/10

Excellent

26 Sep 2016

kay

Nice hotel convenient for touring

The cost for the second night more than doubled. Not nice to go!

10/10

Exceptional

23 Sep 2016

Marianne

Perfect hotel!

This hotel was really perfect, the staff was extremely helpful, the room was big clean and well decorated. We traveled with a baby and they were kind enough to add a bed without adding a charge.
The breakfast is really HUGE and everything they serve is extremely good with a lot of diversity: pastries, Japanese traditional, cakes... You have to try it!

Family

6/10

Pleasant

12 Sep 2016

Jane

The breakfast buffet is amazing, however, room need.to be renovated !

Partner

8/10

Excellent

09 Sep 2016

Verified traveler

Very good value for the money.

The hotel has gone to much trouble to provide a variety of amenities........

8/10

Excellent

24 Jul 2016

easin

Nice breakfast

Breakfast is very delicious. And have lots of thing to order. I would recommend my friend to stay in this hotel when they are in Kobe!!!

8/10

Excellent

09 Jun 2016

Verified traveler

very accommodating and helpful staff. good breakfast!

10/10

Exceptional

08 Apr 2016

Martin

great hotel

Good hotel. Nice staff and good room.

Family

10/10

Exceptional

29 Mar 2016

Chibi

Excellent Service

The hotel is located between Sannomiya, downtown Kobe, and Shin-kobe bullet train station. It is about 5-10 min. walk from either station. It is not a huge hotel, but the qualities of food and service are superb. There are always enough staff members at the front desk and elevator area, and they are ready to help you immediately. When the front desk is busy, coffee shop employee came to me and helped me out. This restaurant is very famous for its quality breakfast. Actually it is more than just a breakfast with a great selection of entrees, soups, and salads. Again, there are many people working there and constantly helping customers and making sure there is enough food and the place is kept clean. The room is not huge but is a good size. I would have liked this place more if there was a restaurant that serves Japanese food. I know this place is famous for French and sweets, but I don't want heavy breakfast everyday. There are many small nice things about the hotel too. If you tell the hotel to skip cleaning your room for a day, they will give you a voucher for a jar of their famous jam which comes in many different flavors. They offer free coffee until 10 a.m. as well as small cup of herb tea. The room has nice amenities such as humidifier, free bottle of water, etc. While this place is somewhat locationally challenged, I would stay here again happily.

8/10

Excellent

02 Jan 2016

linda

Good hotel

Very good hotel with very nice breakfast and great service.
Would recommend this hotel for its location too.
Room cleaning was not the best but was ok..

Partner

8/10

Excellent

15 Dec 2015

Peter

2 Night Stay

Room 806 I stayed is due for updating.

8/10

Excellent

08 Nov 2015

Stewart

Great hotel stay

Really nice hotel, good staff, comfy bed, nice pillows. I could conduct an interview in the reception area as it was quiet enough. My only complaint was that the breakfast service was so late that I missed out. I waited an hour to get in to breakfast, and probably had another 15-20 minutes to wait before I would get in, but had to leave at that point.

8/10

Excellent

08 Sep 2015

Verified traveler

Great breakfast buffet , nice staff

Would come back again!
Walking distance from the main station.
Not much view though

10/10

Exceptional

18 Jul 2015

Verified traveler

Classy hotel

Hotel Piena has an incredible breakfast buffet. To the English speakers out there, most of the staff is not fluent, but they are very accommodating. The location is just a half mile from Danno Miya station, close to several department stores and other shopping. Kobe itself is a charming city, the smallest of the Osaka/Kyoto/Kobe triangle cities.

10/10

Exceptional

09 Jul 2015

Allan

two Australians stay two nights

two mature Australians, a couple, stayed here for two nights...very comfortable hotel not far on foot from Shin Kobe Station...comfy room with great buffet breaky and a wonderful public bath only a minute or so from the hotel...the front desk will tell you where it is...420 yen for the public bath..lots of places to eat in Kobe and our stay was wonderful..would stay here again...recommended!!

Partner

6/10

Pleasant

07 Jul 2015

Verified traveler

Adequate, but average hotel

This hotel was adequate for the one night we spent in Kobe, but I don't think I'd have wanted to stay any longer. Very dated bedrooms and facilities; it was like walking into the 80s.

The hotel was well located, almost equidistant between the two train stations. The staff were friendly enough.

8/10

Excellent

12 Jun 2015

Lisa

Helpful staff

Staff were very helpful in making bookings due to our limited Japanese.

Partner

8/10

Excellent

11 Jun 2015

Lisa

Helpful staff

Hotel staff were very helpful. They recommended and booked us a restaurant which had the most amazing Kobe steak and red wine.

Partner

8/10

Excellent

05 Jun 2015

From Paris city

Nice hotel like Disneyland!

This hotel is comfortable and quiet. Near Kobe station and Shin Kobe. The room is little but very clean. The hotel looks like Disneyland.

10/10

Exceptional

29 May 2015

jay

Breakfast is excellent! Organic Jam from their own bakery. I bought 6 jars of them.

8/10

Excellent

12 Apr 2015

Jacqueline

Comfortable

Overall, it was a good and comfortable stay. Although it was abit out of the way in terms of shopping and food, it was a nice hotel with clean rooms.

Family

6/10

Pleasant

11 Apr 2015

Verified traveler

Little far from the train station

The hotel was fine. Their breakfast was excellent even per Japanese standard. The only negative part would be a distance from Sannomiya station. It is walking distance but little far, especially, at night. Other that that, the hotel was very nice for a price. We had a nice stay.

10/10

Exceptional

05 Feb 2015

Kwan Ting

Small hotel but friendly staff

Staying for a day in Kobe with my wife after reading the review about their breakfast. Hotel is located about 5-7 mins walk from the JR station and it's easy to find. Staffs are very helpful and friendly. Only feedback would be the room size is abit small, and breakfast would need a 10-15 mins wait time to be seated.

Partner

10/10

Exceptional

09 Dec 2014

Felicity

A Great Spot to Stay in Kobe

Our only regret was that we didn't spend more time at the Hotel Piena. It is in a very good location and is really a nice little boutique type hotel. It is very convenient for sightseeing and shopping. Sannomiya Station and surrounds has a lot of shopping opportunities. We were there for one night to meet with a customer who lives in Kobe. He told us that the hotel was well situated for tourists and we agree. The Hotel Piena is a cozy place that makes you feel welcome. The room was adequate. Not spacious, but they do have other options for larger rooms. We thought we got good value for money.

10/10

Exceptional

17 Sep 2014

David

Great Stay

Terrific location close to Sanamyia train station. Close to many shops, 7-11, bakery, and mall. Great restraunts in walking distance. Hotel staff spoke well enough english and was very helpful/ friendly. Rooms decent size for Japan. I would definatly stay at the hotel Piena again.

Family

8/10

Excellent

06 Aug 2014

Verified traveler

Dessert for breakfast!

Great hotel, friendly staff and atmosphere. Very comfortable and close to everything we needed. The best part (and perhaps most surprising) was the wonderful buffet breakfast! Not only did it have all the usual Japanese and Western options, but it also included an incredible buffet of tiny hand-made desserts. We certainly felt very spoilt! Would recommend to friends and stay again!

10/10

Exceptional

03 Aug 2014

audrey

Very central good selection of things to do

Hotel staff amazing explained best trips to take. A must do is the cable car ride, boat cruise at harbour two pubs to visit the ivy house and the accidemic.

8/10

Excellent

22 Jun 2014

Verified traveler

Nice hotel, good location and decent price

We liked the concept of the themed rooms. Friendly and helpful staff. Reasonably well located and decent price for the accommodation.

10/10

Exceptional

26 May 2014

AJAX

Best price for the value and delicious breakfast

We got best price for the value from Expedia.
Hotel has wifi inside for each room.
The breakfast material are made by Japanese famous stores.
They sale delicious milkish-jam for toast.
Rooms are euro style.
We definitely will consider this hotel next time.

8/10

Excellent

10 May 2014

Sue

Good quality hotel near to Railway Stations and am

Only stayed one night room was small but adequate would not have liked to stay longer. Staff were very helpful and informative.

Partner

8/10

Excellent

05 May 2014

WAL

GOOD NITES REST.

6/10

Pleasant

29 Apr 2014

Verified traveler

Missed the stay

I booked wrong day (a month earlier) so missed my stay.

Family

8/10

Excellent

22 Apr 2014

Verified traveler

Convenient location

Convenient location between Sannomiya and Shin-Kobe

8/10

Excellent

18 Apr 2014

Verified traveler

Close to transport

Friendly helpful staff, good sized room for Japan, easy walking distance to major transport facilities

8/10

Excellent

09 Apr 2014

bkpkwok

Great Location with Good Value

Hotel is conveniently located, about 7 minutes walk from Sannomiya Station, but away from the hustle and bustle of the town centre; yet within close proximity to Kitano tourist spots (within walking distance). Friendly and helpful Reception staff. The Hotel Lobby was quiet and not crowded most of the time with a nicely decorated cosy cafe at the entrance. Hotel room and toilet were spacious in comparison to the usual Japanese standard. However, carpet and furniture in room were old fashioned and dated. Bedding was comfortable and clean. Only drawback was window was locked, thus no source of fresh air which was detrimental to people with allergy problem.

Family

8/10

Excellent

10 Feb 2014

ps504

Good location

Good location and friendly service. The decor is however quite dated.

8/10

Excellent

02 Feb 2014

Rach N

Comfortable english hotel

The room that we have gotten- superior, was spacious. We love the design and the huge bathroom. The hotel claimed that they serve the nicest dessert in Kobe but we have no chance to eat that as they close at 6pm. I mean, why 6pm? Many can't speak English in Kobe hence you may want to download some translator apps in your smartphone. The hotel receptionist might not be able to help you much as they might not understand you.

Overall, if you are looking for a spacious, quiet, condusive at lower price, Piena is the one you can go for. No regret. In fact, this is the best hotel that i have stayed during my 2 weeks Japan trip.

10/10

Exceptional

30 Jan 2014

Jing

Good lactation， very clean

best hotel of this trip

Family

10/10

Exceptional

18 Jan 2014

mike

a nice little place with a great breakfast

more easily accessed from the sonnomaya station than shin kobe, the hotel is of quality. dont miss the breakfast.

10/10

Exceptional

13 Jan 2014

Verified traveler

Value hotel

Very nice breakfast and location..I will come again!!!!!!!!!

Family

6/10

Pleasant

18 Dec 2013

Verified traveler

OK

Not too bad, but not very good. Breakfast is quite good.

Partner

8/10

Excellent

25 Nov 2013

S.K. Dasgupta

Economic and comfortable start in Kobe

The hotel is located close to Sannomiya station the heart of the city activities. The hotel was good with very courteous staff and the coffee/tea corner was an added attraction. I thoroughly enjoyed my stay here.

10/10

Exceptional

17 Nov 2013

Anthony

Large room and convenient location!

Our small double room was surprisingly roomy compared with our hotels in Osaka and Kyoto. As with most hotels in Japan, it is very clean and well maintained. The location is superb. It is only 15 minutes away from Former Thomas's house and 10 minutes away from the Sannomiya JR station and all the shopping malls.

Partner

8/10

Excellent

31 Oct 2013

ProfDK

Solid hotel

Some deskclerks didn't have basic English skills.

10/10

Exceptional

28 Jul 2013

Reason

Fine stay, extremely cutesy decor

The hotel was clean and comfortable, well priced for my needs. The lobby is sleek and the staff very nice. The only thing which might give some people pause is that the decor of the hotel is fairy tale-themed, and thus definitely aimed at young women. My cousin even noted this when she was helping me drop off my bags. But that is just a footnote, and otherwise the hotel was more than satisfactory. I would definitely stay here again.

10/10

Exceptional

28 Jul 2013

Brian D

Comfy, cute and reasonably close to the action

I've stayed at many modestly priced hotels in Japan, and Hotel Piena was clearly one of the best. My (single) room, while not huge, was much larger than the rooms I've had in Tokyo, Kyoto and elsewhere. So, while most budget Japanese hotel rooms can hardly fit a bed, my room at the Piena was spacious enough to also hold a small table, a comfy chair and a desk. The bathroom was roomy, too. Meanwhile, the hotel's decor is quite charming and romantic. And the location, while not quite ideal, is within reasonable walking distance of major train stations, jazz clubs, and the tourist attractions in the Kitano neighborhood. Recommended.

8/10

Excellent

23 Jul 2013

Mark

Pleasant and Clean

Friendly pleasant staff.Clean, quiet. Floor space in room is limited (can't sprawl a lot of luggage out). Nice coffee bar in the lobby (and a good bakery very close by on the corner). I was surprised that I needed to make a reservation to have breakfast - but maybe that indicates it is popular and good. I never made it to eat there. I would recommend it. The room is small and the bed was very firm (as I like it).

10/10

Exceptional

28 May 2013

Jack

Immaculate hotel in great location

If you're used to Western hotels, you'll find the rooms small (Japanese hotels rooms were in general), but the place was immaculate and the room was comfortable. The location couldn't be any better either - it's right between the inter-city train station, the main subway station, and downtown. The price was right too. I'd definitely stay again if I find myself back in Kobe.

10/10

Exceptional

25 Apr 2013

Chinese

Excellent value

Good location about 10 min walk from Sannomiya station, quiet despite being on a major road. Dated and fussy decor, but not an issue when the bed was extremely comfortable, the wifi free and the price outstanding.

10/10

Exceptional

19 Mar 2013

Eric

Near public trasport

We were very pleased with our brief stay.

Family

10/10

Exceptional

07 Mar 2013

Jumpp

Nice location

Reasonable price. The staff held our luggage after checkout until our evening flight for no charge. Walking distance to central hub of transportation, shopping, and the city loop bus tour. The staff spoke little English, but went out of their way to give us directions and take good care of us.

8/10

Excellent

27 Nov 2012

Chester F

Convenient and clean

The hotel is located about 15 mins walk from the Sanomiya station. It is very clean and has excellent amenities. The room is a bit small, and airconditioning is not always at its best, and it does not have English TV channels. Otherwise, it is great value.

Partner

10/10

Exceptional

25 Jul 2026

Reiko

ピエナさんには2度目の宿泊です。気づいた事は、アメニティが季節に合わせて、少し変わっていました。冬場にはなかった汗拭きシート、シートマスクがプラスされていて、とてもおもてなしを感じました。冬場はバスソルトがあった記憶があり、それはなかったのですが、季節にあわせる感覚は、きめ細やかなサービスに感じました。ありがとうございました。
話しは変わりますが、希望として、私は喫煙者ですが、喫煙所に簡単な椅子を置いていただけないでしょうか。疲れてホテルに戻りちょっと休憩しながら一服したいと思う時、座ってゆっくり吸いたいのです。防災上の理由で置いていないのかもしれないですが、喫煙者にも少しおもてなししていただけないでしょうか、お願いします。
けどいつも通り、朝食もおいしくとてもよいホテルと感じます。またご縁がありますよう期待しています。ありがとうございました。