Name: Florence Express Inn
Address: 3024 TV Road, Florence, 29506, US

4/10

Poor

30 May 2024

Catherine

Restaurant not open.

Leisure Family

2/10

Poor

19 May 2024

Charles

Our room smelled like mold and cigarettes. It was a no smoking room. The place is very worn down and outdated. The staff was very nice even though the motel was not.

Leisure Family

2/10

Poor

02 May 2024

Verified traveler

Stay away

Bed bugs and nasty

Business

10/10

Exceptional

23 Apr 2024

Donna

The room was nice.The only thing I didn't like was we needed more towels and could not get them

Leisure Pet

8/10

Excellent

01 Apr 2024

Sarah

Good place to stay

Room was fine good tv good water pressure. Kinda noisy after dark outside.

Self

10/10

Exceptional

27 Mar 2024

vasil

Good

Business_and_leisure Self

2/10

Poor

28 Nov 2023

Drew

There was a person already in my room when I arrived. So thought it was no big deal, but that I just received the wrong room key. When I went back to the front desk to notify the staff, they told me lets walk to the room together and check it out. As we returned to the room the person who was in there was gone, but was very easily noticeable that the sheets and towels were just used, the room was just 'freshly' smoked in and, bathroom had hair on it and bugs crawling out of the drain and the staff member said it looks clean to me and asked me if I was high on drugs and that I was just being paranoid. Wasn't very happy with my stay.

Leisure Self

10/10

Exceptional

18 Nov 2023

David

Great place for the money

Business

8/10

Excellent

25 Oct 2023

Garry

Nice convenient close to highway, truck stop

Business Partner

10/10

Exceptional

15 Sep 2023

Gary

A great value and really friendly staff. The property is under renovation and will be even better when that is complete.
Not fancy, but practical.

Leisure Partner

4/10

Poor

04 Sep 2023

Marcia Ver

Horrible

Leisure Family

6/10

Pleasant

29 Aug 2023

Cara

There were fleas in the bed. We woke up and saw a roach on the dresser. It smelled of urine right outside our room door. I was woken up in the middle of the night to someone yelling obscenities and banging. Never again.

Leisure Partner

4/10

Poor

23 Aug 2023

Herminia

There was a pungent smell of smoke from cigarettes in the 3 rooms we saw. When we got back home, some of our clothes still had that smell.

Business_and_leisure Family

2/10

Poor

22 Aug 2023

Alphonso E

Be prepared to kill roaches It has a bar in the hotel This contributes to the atmosphere Not suitable for kids

10/10

Exceptional

11 Aug 2023

Sarah

Good place

Friendly staff Clean room

Self

4/10

Poor

08 Aug 2023

michael

It had a Bar & Grill on property, that was good.

Bad was that our room was dark because only one of three lamps had a light bulb and towels were like old rags.

Leisure Partner

2/10

Poor

04 Jul 2023

Martina

that hotel looks like a homeless people's hostel

Leisure Family_with_children

4/10

Poor

23 Jun 2023

Marilyn

Place is a dump

Business Self

2/10

Poor

16 Jun 2023

Daniel

Absolutely smelly, dirty, and roach infested

Leisure Family

10/10

Exceptional

13 Jun 2023

Cecilia Pilar

I had a goodnight sleep which I needed to drive 7 more hours. The room was clean and had a good hot shower.

4/10

Poor

05 Jun 2023

HONG

staff were friendly, but the room smells so strong though I reserved a non smoking room, the room were clean but I killed 4bugs including a roach, people outside talking loud in the midnight that made my daughter difficult to fall into sleep

Leisure Family

2/10

Poor

02 Jun 2023

Nicole

The place was a mess, not clean. The room was nasty.

Friends_and_family Family

10/10

Exceptional

26 May 2023

Feng

The servers was really good. but Kind noisy.

Leisure Family

2/10

Poor

23 Apr 2023

Stephanie

Listen please take these people off your selection list please!! We had the night from hell!! They have roaches really bad!! Only reason I didnt leave my children went to sleep on top of the sheets. Waiting for the supposed maintenance man to bring spray! When he final got there apparently he went straight to the party that was being held!! The sign at the front tells it all! No refunds under any circumstances. We came for a church function in town by time we got back the roaches had a field day 10ish with 3 children! A hot mess!! I truly wanted to leave... the closet store gave me a bottle I had to fight roaches while my kids slept on top of the bedding they calmed down when sprayed but I shouldn't have had to do so...with a whole bar and grill!! Should be called roach hotel!! They come out hard at night! Left the lights on so we could make it till morning without roaches crawling on us...this makes you all look bad...

Leisure Family_with_children

4/10

Poor

13 Apr 2023

James

No coffee in room even after i asked for it never show up, lot dirty, nothing in morning ie coffee, oj, bread, donuts nothing

Business Pet

2/10

Poor

14 Feb 2023

Ryan

Cheap hotel. Don’t expect much here.

Business Self

2/10

Poor

31 Jan 2023

Annie

I got bitten by bedbugs, and some of my luggage was stolen. I will never stay there again.

Leisure Pet

10/10

Exceptional

29 Dec 2022

raymond

Wall to wall carpeting and coffee machine!

Leisure Self

4/10

Poor

29 Nov 2022

Kai

terrible place

we required a non smoking room, but the room heavily reeked of smoke, very dirty, a lot cockroachs roamed around when the lights off. this is a terrible place. don't go.

Friends_and_family Family

10/10

Exceptional

16 Nov 2022

MALLORI

I I like that it is Cheap

Leisure Pet

4/10

Poor

31 Oct 2022

George

Cockroaches

Cockroaches. Nasty cockroaches.
Nice and personable front desk clerk. Attached bar/nightclub was loud at entrance but no problem from room.
Clean appearance at first. But turn on the bathroom light, and nasty cockroaches scattered. Would have stayed another night but for that.

Self

8/10

Excellent

21 Oct 2022

Robson

Cheiro forte nos quartos

Business Self

2/10

Poor

27 Sep 2022

Juan

rooms has bed bugs

Business

8/10

Excellent

04 Sep 2022

Ruth

It's out of town and quiet

Business Family

8/10

Excellent

28 Aug 2022

Emma

Common areas seemed dirty with garbage, glass and paper around and roaches in bathroom and around wet areas. Staff were exceptional and pleasant. Baseboard in room bent down like it had been pulled back. Refrigerator was not defrosted after prior occupants use and the buildup was discolored. The toilet did not flush properly.

Leisure Self

4/10

Poor

22 Aug 2022

Anthony

Room heavily reeked of smoke even though it was a non smoking room, manager Lisa was very apologetic and did everything she could to remedy situation, but could not rest well in room. Bed linens were stained also and towels were also stained

Friends_and_family Family

8/10

Excellent

17 Aug 2022

Ruth

Out of town and quiet but convenient for commute

Business Family

8/10

Excellent

10 Jul 2022

Ruth

It's in a quiet area and near the freeway for easy commute

Business Family

8/10

Excellent

06 Jul 2022

Ruth

It's in a quiet area away from the city

Business Family

8/10

Excellent

18 Jun 2022

Ruth

Quiet, comfy beds, clean.

Business Family

8/10

Excellent

12 Jun 2022

Ruth

Quiet and away from the city

Business Family

2/10

Poor

11 Jun 2022

John

This place is hell

Some one was murdered in the room next to me..this place should be burned to the ground .

Friends_and_family Family

8/10

Excellent

09 Jun 2022

Mccleod

I would stay there again

Business Self

10/10

Exceptional

04 Jun 2022

Faith

Great staff and comfortable beds

Business Partner

10/10

Exceptional

01 Jun 2022

Curtis

Pleasantly Surprised…

Charles made my visit absolutely amazing from the moment I walked up to the counter all the way through checking out! I would definitely recommend this property if you are staying in the Florence area!

Friends_and_family Friends

8/10

Excellent

28 May 2022

Ruth

It's quiet and comfy. But the walls are thin and the neighbors were noisy. The neighbors also hung out in the parking lot and were really noisy until late.

Business Self

8/10

Excellent

21 May 2022

Ruth

It's little north of town in a quieter area, so it was close enough but restful.

Business Family

10/10

Exceptional

14 May 2022

Ruth

It's far enough out of town to be peaceful and quiet. Still near enough to everything for seeing sights and shopping.

Business Family

2/10

Poor

12 Apr 2022

Angel

The cigarette burns on the duvet were very unique, and I didn't lik that the entire room seemed uncleaned(was serviced)

Business_and_leisure Family_with_children

6/10

Pleasant

28 Mar 2022

Stephanie

Upon check in The lady was a sweetheart she’s very nice well we got to the room the room was good but a bathroom ceiling Had mold in it
It was quiet even though there’s a bar there you couldn’t hear the music or anything it was great well the next day we had crackheads on the top floor of us well the lady was like give me the f&&@) managers number and then I seen the fridge thrown out of the room lord help them .
The beds are very uncomfortable the pillows they need more pillows on the bed 2 pillows per bed is not enough so I’ll read this hotel is six out of 10

Business Family_with_children

2/10

Poor

26 Feb 2022

jennifer

Beware

Hotel is dirty
Old furniture with rip in sofa
Mattress was horrible pee and blood cigarettes burns on it
Roaches running
Stuff all on the walls stuff running down blood

Business

8/10

Excellent

05 Feb 2022

Gerard

Was on a business trip. The parking lot had good lighting. The area was fenced off as well. The front desk attendants were nice.

Business

4/10

Poor

22 Jan 2022

Beatrice

Roach Motel

I saw a cockroach within five minutes of being in the room and there were more as the evening went in. We left WAY before checkout the next day and didn’t feel we could bring our things in.

Friends_and_family Family

8/10

Excellent

10 Jan 2022

Gerard

Florence Inn

The hotel staff were nice. The area was well lighted. Bed linens were clean. Very convenient right off the interstate. The Bathrooms were clean. They provided toiletries. The price was good for a working professional. Glad that this hotel is listed as one of the options for Florence.

Business

8/10

Excellent

08 Jan 2022

chari

Affordable, pretty clean, but the resident guest

There is a lot of evening activity between the bar, truckers, and resident guest. Each night they are walking outside the rooms making noise. On our last night there, there was a resident couple yelling at each other and the female was slamming on the door from around 1am to 3pm.
The staff is friendly at the front desk and the house keeper Cydnee was super friendly

Business Family

2/10

Poor

27 Dec 2021

amber

Roaches!

The older lady at the front desk was very sweet. The room had roaches all over it. I was supposed to stay for 2 nights. I stayed the one night cause it was late and we left and didn’t return for the second night. Didn’t even waste time trying for a refund. I just left.

Partner

2/10

Poor

19 Nov 2021

Melvin

Not worth the money

Photos must be of rooms that they have fixed up nicely. Room not at all like the picture. Found roaches crawling around. Sink was clogged, and the faucet was not fastened to the sink. Couch old and stained. Walls had dirt running down. Terrible stay.

Friends_and_family Family

4/10

Poor

01 Nov 2021

Don

Cat on my bed!

The first day that I arrived, there was no toilet paper in my room. The second day, after working, I get to the room and there’s a cat on my bed! A cat!
I run him out a d notice that my things have been moved, the bed is made and the pillows are arranged so that it appears that someone was sitting up watching tv. Also, I have no towels. I complained, they sent a cleaning lady to my room. She shows up with her small child and another person in tow. She apologized and dropped some towels off.

Business

2/10

Poor

07 Oct 2021

Mike

The room was ok, but the we got no sleep as the noise outside our room was terrible.Had to call the office two different times, but it did not help. The stairs and walkways were filthy.

Leisure Partner

8/10

Excellent

30 Sep 2021

Michael

The price is right...

Not bad for the price. It was clean and perfect for an overnight stay. I think if you want better you can do that and pay more for it.

Self

2/10

Poor

19 Sep 2021

Rafael

Nasty hotel

I was not the way the picture it to be there’s cockroaches a lot of noise with people next-door all night The nightstand and dressers was sticky bathroom dirty and Cockroach I haven’t see a cockroach over 30 years They are so nasty never again it smells strongly like cigarettes I forgot to add bathtub was clogged up I had a hard time taking a shower this morning

Friends_and_family Family

2/10

Poor

01 Sep 2021

Robert

Hotels.com and Florence express inn SUCK!

It was the worst motel stay we have ever experienced. We checked in and went to our non smoking room only to be knocked out by the smell of smoke. We immediately called the front desk and 15 minutes later the maid showed up with a spray to try and get rid of the smoke smell. She sprayed and left the bottle with us to wait a little bit and spray again. After another 15 minutes of sitting in the breezeway because the room smelled so bad we couldn’t stay in it we sprayed again and it did not work or get rid of the smell. We then called about getting a refund and another room at another motel. We had been there a total of 30 minutes and they said because we were there longer than 15 minutes we couldn’t get a refund( now we know why they took 15 minutes to even come up with the spray) never mind that we paid for a non smoking room and did not get what we they advertised. We will NEVER stay at this janky motel again and due to the lack of customer service and the horrible customer service that doesn’t back their customers and sides with the motels to rip off the customers we will NEVER book using hotels.com again or their parent company of Expedia.com. I will be sure however to tell everyone about their lack of customer service!

Friends_and_family Family

10/10

Exceptional

30 Aug 2021

Verified traveler

Great service and rooms!

I havent stayed at this hotel in three years. They have really upgraded and the prices are still very reasonable. The receptionist at the front desk made sure I got the handicap accessible room I needed for my daughter. This is definetly our place to stay from now on when visiting home.

Friends_and_family Family

2/10

Poor

09 Aug 2021

William

Stay away unless looking for drugs or hookers

The somewhat good reviews I read prior to my stay must have been submitted by the resident crackheads and prostitutes. Not family friendly. Avoid at all costs. Could have used more dead bolt locks for peace of mind if possible.

Friends_and_family Family

2/10

Poor

07 Aug 2021

JaAmal

Rudest and unapologetic front desk

Lady at desk was rude. Reserved two days and they knocked on door and threatened to put me out if I didn't pay. So they didn't say that you have to pay daily even if you made reservations for more than one night. I was trying to sleep and they kept knocking on door to spray for bugs .

Business

2/10

Poor

20 Jul 2021

Verified traveler

Won’t go back

It was dirty, the room smelled. I refused to sit on the furniture in the room. It was loud all night with people yelling and slamming doors.

Partner

6/10

Pleasant

29 Jun 2021

Verified traveler

.

Business_and_leisure Self

10/10

Exceptional

24 Jun 2021

Verified traveler

Better than expected

It was nice. The staff was nice and my checkin was quick. My room & hotel was clean and it was nice and quiet.

Business

6/10

Pleasant

21 Jun 2021

Johnathon

HORRIBLE CUSTOMER SERVICE

Rooms were okay, there was roaches in one of our rooms. Also, the day we checked out the house cleaners just came into our room while we were packing up and yelled at us and said “get out now we need to clean”. (We we’re still within our checkout time) Then I reported this issue to the office and the same house cleaner came back, opened our door while someone was changing and cussed us out.

Friends_and_family Family

8/10

Excellent

08 Jun 2021

Verified traveler

Good location. Property is showing it's age.

Leisure Self

2/10

Poor

23 May 2021

Michael

Awful,Do Not stay here

As soon as I walked in the building up to the front desk I was overwhelmed with smoke. We got to our room and right outside the door were cigarette butts and broken glass. Inside the room smelled like smoke and recently smoked weed/pot/Marijuana. The bed looked like someone had recently laid on it,there was hair sticking to the bathroom wall and a dirty toilet bowl. Went to desk immediately to ask for a refund. On the way downstairs we noted again the overall filth of the walkways and stairwell.The front desk took notes and said we would have to call hotels.com to get refund. I called immediately but there was a 2-3 hour wait😬 We went 8 miles down the road and though the price was double it was worth staying in a clean respectable place. What a horrible experience after 11 hours on the road!

Friends_and_family Family

10/10

Exceptional

07 May 2021

Verified traveler

The service was good and clean and nice rooms

Leisure

4/10

Poor

03 May 2021

Verified traveler

Rooms were in poor condition. The entire entrance wall rattled when the door was closed. There was a strong odor in the room, even though it was non-smoking. There appeared to be a large percentage of long-term occupants cooking on charcoal grills. There were loud noises outside our room, not related to road traffic.

Leisure Family

4/10

Poor

25 Apr 2021

Janice

Area was sketchy and room smelled aweful.

Partner

4/10

Poor

03 Apr 2021

Verified traveler

They had roaches and it was very sketchy people ganging out their doors and in the hallways. The bedsheets had stains and was not very clean.

Leisure Pet

2/10

Poor

13 Feb 2021

Verified traveler

Would never stay there again

Front desk is nice but that’s about it.Very very dirty and strong smell of mold. Doesn’t feel safe there with a lot of shady people around. Don’t believe the pictures this is not a decent place to stay even for the low price.

Business

8/10

Excellent

04 Jan 2021

Vitaliy

Good value for the money.

Surprisingly good hotel for the money paid. Great location less than mile from 95. The room not too small and has fridge and microwave. Only one thing to complain it was container with liquid left in microwave and we didn't use it.

Partner

6/10

Pleasant

28 Nov 2020

Matthew

Wouldn't recommend to families

Front desk staff was nice but the room smelled like smoke. I was too tired to try getting another room, mainly because front desk already said they were full. The beds were hard and had burn marks in the bed spreads. The bar by the front desk seemed a little unsafe.

Friends_and_family Family

10/10

Exceptional

13 Nov 2020

Jacquilla

GREAT STAY AT FLORENCE EXPRESS HOTEL!!!

My stay was clean , comfortable and nice front desk employees, Florence Express is a very great place to stay!!

Friends_and_family Family

4/10

Poor

11 Oct 2020

Kimberly

Never again

Had holes in bed spread and sheets. Mold on wall in bathroom hand prints on wall, shoes stick to floor and very dirty.

Friends_and_family Family

6/10

Pleasant

10 Oct 2020

Verified traveler

Meh overall

Beds good. Check in great. Toilet leaked.

Business

8/10

Excellent

09 Oct 2020

Verified traveler

So so. You get what you pay for

Beds great. Condition of toilet - not so great. Leaked badly!!

Friends_and_family Family

2/10

Poor

06 Sep 2020

Amie

Complete Sh%t Hole!

I cannot even believe some of these reviews? Did the owner pay these people? Let me start by saying that I am not a picky person in any way shape or form. But this place was an absolute dump so scary that I left!! Everything was dirty, you could tell that people live here on a regular basis. Grills outside every door garbage, used needles etc!! I felt most bad for all the dirty kids running around that live there it was really sad! I will be contacting hotels.com because this place is no joke :( again I’m very down to earth I grew up poor and have seen it all and even I left this place! Do yourself a favor and stay away! Have no idea how someone could rate this place a 10 it is a -10! I want my money back.

Self

10/10

Exceptional

19 Aug 2020

Mary

ed was very comfortable

The room was nice and clean the bed was very comfortable and I felt safe there alone.

Business

10/10

Exceptional

26 Jul 2020

ashley

awesome stay

It was amazing friendly service and staff

Business Family

4/10

Poor

05 Jul 2020

Verified traveler

Would not recommend to families

First off, the lady at the counter was amazing and super sweet! She helped us cancel our booking upon arrival when we realized that our booking was incorrect. We wanted non-smoking and their only available room was smoking. Huge thanks for the fast and flexible service!

However, I did want to notify others looking at this location that the lobby and hotel grounds had many drunk and unruly individuals. There is a bar onsite, but we were disappointed at the atmosphere and frankly felt unsafe in the loud and busy environment when we arrived at midnight. The hotel rooms have outside facing doors, and the parking lot and balconies had many loud individuals hanging out at that late hour and it was not comforting.

Partner

8/10

Excellent

28 Jun 2020

Goldie66

Decent place
However someone came banging on door at 6 am saying he needed to check my door and he was drunk
Did call front desk and they said they would watch camera

Leisure Partner

8/10

Excellent

05 Apr 2020

Kimberlin

Enjoyed my stay

The area was secluded, which I liked. The room was very spacious and somewhat updated as far as furniture. I lobe love the price for the room.

Partner

10/10

Exceptional

12 Feb 2020

Raneshia

Clean environment, the front desk staff were nice and friendly and i checked in early. The only odd part for me is i was in the middle of nowhere but overall it was cool

Partner

2/10

Poor

06 Jan 2020

William

Horrible customer service

Wouldn’t know how the stay was we told the customer service desk we would be running really late for check in due to accident and traffic and that we would be there they gave our room up and we had to find a new hotel at 1 in the morning witch wasn’t easy to do for the budget traveling we were doing

Friends_and_family Family

10/10

Exceptional

08 Dec 2019

Valerie

For someone that likes to relax

I love this place rooms that I have stayed in were very nice.

Business

2/10

Poor

19 Nov 2019

Rosie

Will not stay there anymore

I didn't like the fact they had roaches , covers weren't clean

Partner

6/10

Pleasant

08 Oct 2019

Nelson

I was thinking that was Hotel,but really is a motel,

Business

4/10

Poor

04 Oct 2019

Kyle

The room stunk of cigarettes
Stained pillow case
Not my room but a business companion had a snake in his room.
Pool was closed and staff could not say why
Restaurant was not open as stated

Business Family

4/10

Poor

15 Sep 2019

Jenny

Staff was nice; room wasn’t the best... hairs all over the bed and bathroom. One sheet and a super thin “top blanket”. I loved the fact that the hot water was super hot! Shady people walking around. Doors slamming shut all night.

Friends_and_family Family

6/10

Pleasant

03 Sep 2019

Verified traveler

Overpriced due to Race Day Activities

Overpriced. Drive up to doors (not safe), Not so good neighborhood. Old motel has been renovated inside but someone did a very poor, tacky job. Molded shower curtain and stained up floors. On the positive side, comfortable, clean beds, friendly staff, cold AC, and hot showers.

Partner

10/10

Exceptional

04 Aug 2019

Dee

Mom&Son NYC

Stay was great. Water was hot. Rooms were clean. And the chef made the breakfast on site was wonderful. Best part the manager took care of me along with the staff very good since we came for a funeral. If you want to part there is a bar on site with happy hour for the nite hawks. We will be back because I like it is exit 169 which is about the first you hit off Interstate 95 bound into Florence SC!!!

Family

10/10

Exceptional

30 Jun 2019

Verified traveler

Awesome place love the food bar an pool the staff is great room clean an I would most definitely stay again

Business Self

8/10

Excellent

23 Feb 2019

michael

Good for the money